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    Customer Satisfaction Survey

    Uploaded by

    Suraj Rawat

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd

    Customer Satisfaction Survey

    Uploaded by

    Suraj Rawat
    47 views3 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    47 views3 pages

    Customer Satisfaction Survey

    Uploaded by

    Suraj Rawat

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Download as pdf
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    wy MEASUREMENT OF Fogree 3 COP-MiCT-Fu5 Gunma castings | CUSTOMER FEEDBACK FORM | Reson No.1 Eff. Date: 01-05-15 Dear Customer, We intend to use your response to improve our Management System and services to you Please complete the form below and return to us for review and action as necessary. Gustomer: ChA AS Date: 6 JIN MEASUREHENT PLEASE TICK POSITION ATTRIBUTES. Particulars Extremely | Very | Satisfied | Dissatisfied Satisfied | Satisfied eee Et et | su you ie a el ola : 25, B zi iw a ee ey || ee ae Total : 20, 20 is 5 ae Cost Conpattveness 7 ltr eae ara Total : 10 | 3 é 4 Prose ap | TA | foal | Total: 15 5 é implementation of 7 ee ey | Ee] [oval : 5 5 x [Field Returns | I Total: 5 5 2 2 | Customer Complaint [ | Response | Total: 5 5 2 1 Initiation of Cet Corrective hetions Total: 5 5 2 =o Response to Al Fr , Romec: (LT pel Total 5 5 2 i ‘Your overall Rating Fj leet) [Total : 5 5 Eset | = ‘Any nae Comments: IA Sh cine 6, India) custonen SIGNATURE. yp MEASUREMENT OF nae ganma cast CUSTOMER FEEDBACK FORM pee oe Dear Customer, We intend to use your response to improve our Management System and services to you. Please complete the form below and return to us for review and action as necessary. Customer: EXL0%2S [19d Sachi peg . 2 — | — 17 MEASUREMENT PLEASE TICK POSITION ATTRIBUTES Particulars Extremely] Very | Satisfied | Dissatisfied ] Extremely Satisfied | Satisfied Dissatisfied Quality of Parts 7 supplied to you Vv Total : 25 Zee a ie Z 5 Delivery Performance Total : 20 20 zi 15 8 3 Cost Competitiveness Total : 10 10 é 4 z Product Development | T Total :15 1 13 10 6 2 Implementation oF ine) ECNs Total: 5 5 4 3 2 1 Field Returns Total : 5 g 4 3 2 1 Customer Complaint | [| ~] Response Total : 5 5 4 3 2 1 Initiation of 7 Corrective Actions Total : 5 4 3 2 1 Response to Al ‘Communications Total : 5 Sv 4 3 2 1 Your overall Rating Total : 5 5 4 3 2 1 ‘Any Suggestions Comments: amma 107 pate OG — 07" wy MEASUREMENT OF gurima castings _ | CUSTOMER FEEDBACK FORM | tenon to. 01 Dear Customer, We intend to use your response to improve our Management System and services to you, Please complete the form below and retum to us for review and action as necessary. Customer : Date : MEASUREMENT PLEASE TICK POSITION ATTRIBUTES Particulars: Extremely, Very Satisfied Dissatisfied Extremely Satisfied | Satisfied Dissatisfied Quality of Parts supplied to you ae Total : 25, B Hi 8 z 5 Delivery Performance | [7] Total : 20 20 18 15, 8 3 Cost Competitiveness Total : 10 10 3 6 4 2 Product Development > Total : 15 15 3 10 6 2 Implementation of ECNs Total : 5 5 4 3 2 1 Field Returns De Total : 5 5 4 3 2 1 ‘Customer Complaint me Response Total : 5 s 4 3 2 1 Initiation oF Corrective Actions Total : 5 5 4 3 2 1 Response to All ‘Communications Total : 5 5 4 3 2 1 Your overall Rating Total : 5 5 4 3 2 1 ‘Any Suagestions/ Comment fondu Slt CUSTOMER SIGNATURE DATE al its

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