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DAY
17 4 | Describing things ...
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works
What are the core values Module 3 | Day
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important is it for a company to have values? Would
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17 2 | Harder, better, faster €37.89
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DAY
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 TO THE STU
The Retail S
MODULE 7: COMMUNITY & COMPANY | DAY 1: VALUES | 125
in departme
English.

To make thi
series:
• Contains
Our values can learn

W e value integrity, honesty, openness, personal excellence, constructive self-criti- activities

Module 3 | Day 2 | HArder, beTTer, fAsT
cism, continual self-improvement, and mutual respect. We are committed to our
customers and partners and have a passion for technology. We take on big challenges, language
• Introduce

and pride ourselves on seeing them through. We hold ourselves accountable to our cus- • Includes
tomers, shareholders, partners, and employees by honoring our commitments, provid-
ing results, and striving for the highest quality.
Sales sect

DAY
17 2 | Harde
• Features
The five core values underpinning the way we do business are: separate
Integrity: We must conduct our business fairly, with honesty and transparency. Everything we do target lan
must stand the test of public scrutiny
leAd in
Understanding: We must be caring and show respect and compassion for our colleagues and custom-
ers around the world, and always work for the benefit of our country. • How easy do you findAL ALUMN
it to buy clo
ule 3 | Day 3 | Trying iT ouT for size ... Lafinding
• Do you have problems serie Ret
clo
Excellence: We must constantly strive to achieve the highest possible standards in our day-to-day
work and in the quality of the goods and services we provide.
presentar la
reVieW
Unity: We must work cohesively with our colleagues across the group and with our customers and
Work in pairs. Take turns
and Para
to choo
mu- que est
1 Complete partners
the following
aroundsentences by using
the world, building the relationships
strong right form of to do
based on(do, don’t,
tolerance, does, doesn’t).
understanding,
tual cooperation.
Example: Peter works in a shop, but he ______ work in an office. Your partner has to respond
Sales: with

DAY
17 4 | Describing things ...
Answer: PeterResponsibility:
works in a shop,
We but
musthe doesn’ttowork
continue

people many times over.

in an office.
be responsible • Incluye n
and sensitive to the countries, communities, and
environments in which we work, always ensuring that what comes from the people goes back to the
forma na
1) My mother likes chocolate, but she _________ like biscuits. escogido
2) What _________ the children wear at your school? inglesa.
VOCABULARY • Introduce
3) Lynn’s father 1-8
leAd in 3. Match watches badminton
to A-H, on TV,
so that each but he completes
sentence _______ watcha verbjudo.
phrase used in the statements in 2. seguido d
• 4)
DoWhere
you prefer to pay with
________ the cash
Masonsor bybuy
card?
their fruit? €37.89 • Incluye im
1. We
• Which is the always conduct
safest? A. sensitive to the needs of the communities we
• 5)
Do________
you think
2. We the
we catuse
will
have like
ourtophones
sleep on thefor
to pay sofa?
items in the future? work with.
distribuc
B. our customers, colleagues, and suppliers. • Cuenta co
6) Dogs love
3. Webones,
work but they ________ like cheese.
reVieW Module 2 | Day 6 | puTTing iT All the
C. achieve highest quality in everything we do.Vocabula
TogeTHer
4. We are committed to
7) Where ________ Sam and Ben hide their CDs? + enough: with all our partners and colleagues.alumno ir
Complete these sentences with too + adjective or not+ adjective D. cohesively
5. We hold ourselves
1.8) WeI can’t
Oh! eat6. pizza, butwidescreen
buystrive
We that we _________
to TV – iteat hamburgers.
is _______________ E. our business with fairness and honesty.
F. accountable to all our stakeholders.
2.9) _________
This MrsfitMiller
shirt7. doesn’t
We pride me. Itread
ourselves magazines?
is _______________
G. a passion for innovation.

DAY
17 6 | Putting it all togeth
Module 3 | Day 3 | Trying iT ouTKEY forTO SYM
8. We continue to be
3.10) ________
I only have €20.the boys
That coatplay cricket outside?
is ___________________ I’m afraid!H. on our achievements €3.25 size ...
3 rEadING in this field.
4. This
2 Youiswant
a verytobright
SPEAKING
hat!
create It is ___________________
a customer survey to for me.
Take a look at this dialogue between a Shop 1 VIdEoAssistant – LETS
andGo ShoPPING!!
a woman spea
discover
5. This the
table is shopping habitsfor
________________ of my
your
living room!
4. With a partner, look again at who wants to
the values inbuythe astatements
blouse andin then answer whether
2. Discuss the questions below:
El Corte
clients.Inglés
Complete the questions 1. Hand Watch the video and answer the f
also has these values. Shop assistant:
leAd in ow often
May I help you?
1 add three more
LISTENING: BuyINGof your
a GIfTown:
for daddy Naomi: 2. ___ Well,__I’m____just looking, but 1. What
roLEPLay
would youare thethese
have two blouses
girls wearing liste
reVieW a
5. Work with a partner to produce value
•
_
•3 What is important
_
. How statements
Place muthese
__ __
in _my
4
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options
to _
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o
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t who
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walk
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Elimportance:
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type shop?
of department
Complete
u shopInglés. When you are happy with the Rearra
is on
following th
di
Listen to it,
this conversation between a Shop
d Assis-
Shop
read it out to the rest of the group.
ch _
uringassistant: _What _ _ _ size o
areu u s
you,uallmadam?
Cor3.
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te IHow buy acolours
many waistcoatareand the
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e a ch _ _ _ _ y b u y ?
tant and a young girl who wants to find4.a_Naomi:present visit? 42, I think _ __but there4. 1. ydr
jacr
_____ _ youI’m not sure. ? What Goodis the problem
afternoon. How with
may the
I help
for her father. What does she buy for5.him? a. _____ shop assistants normallAssistant:
friendly 2. gfih
Shop assistant: you liWe have all sizes from 38
ke abo pe5.
y sto n50. Why is the final white jacket
d These are size 42.
che
6. b.
Naomi: cheap prices
Can I try u he stowhite one on, 6.
t tthis Customer: Good afternoon.
How much does it cost?
please? I am ________
3. ryrg
1. How much is the black wallet?7. c. nice music re? 4. kbay
Shop assistant: Certainly madam. The fitting Assistant:room Noisproblem,
over there... hmm..,
sir. What ________
2. What is the problem with it? d. the place looks nice
it suits you. When the jacket was too big,5.the stifo
g
3. What colour is the second wallet the assistant
Naomi: sug- Customer: I am
But I’m afraid it doesn’t fit me. It is too small. Have you a medium, I think.
 MODULE 7: COMMUNITY & COMPANY | DAY 2: THE PASSIVE | 126

Day 2: The Passive

LEAD IN:
Which of the following sentences is reported speech and which is the passive? How do you
know? Why do we use these structures?
Conflict with the unions can be avoided by making small concessions.
The company warned that some staff may be laid off in a few days.

GRAMMAR
THE PASSIVE
BE + PAST PARTICIPLE
it does ⇒ it is done
it is doing ⇒ it is being done
it did ⇒ it was done, etc

REPORTED SPEECH
DIRECT REPORTED
present ⇒ past
past ⇒ past / past perfect

When you report what someone said, move the original tense back in time.

1. Change these active sentences to the passive to avoid mentioning the agent.

1. Your company sometimes releases illegal levels of nitrates into the river.

2. Your department is making too many mistakes at the moment.

3. Unfortunately, you made a poor decision in hiring unqualified staff.

4. Our sub-contractors were employing children to make T-shirts in Asia.

5. Several anonymous journalists have accused us of industrial espionage.

6. My boss and several other managers have warned the company about the risks.

7. The authorities might ask you some delicate questions.

8. Head Office have decided that they’re going to make 300 employees redundant.