NAQEL: Cool Chain Profile

History and Key Milestones

2017-19: Expansion into

Oman, Kuwait, Jordan,
Egypt, Lebanon. 2021: Our current capabilities
2015: KFIA Dammam Facilities
Courier License - UAE 16+ Mil. Shipments handled

August 2005: A joint- venture between 5000+ Employees

Saudi Post (51%) and Arabian Hala
Company (49%) formed - “NAQEL”.
4000+ Vehicles

49 Facilities
December 1993: HALA
Express is formed. 2019-20: Riyadh & Jeddah 14 Countries
2014: NAQEL was granted Airports Facilities
courier license from the 2016: Expansion into
Saudi authorities. Qatar, Bahrain.
June 1994: HALA Express
operations starts with fleet:
150+ Vehicles.

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Countries Served

Served by NAQEL owned entities

Americas Europe Africa Middle East Asia
USA Germany Egypt Saudi Arabia China
U.K U.A.E Hong Kong
Russia Bahrain India
Jordan
Lebanon
Oman

Served by Agents
Americas Europe Africa Middle East Asia
- Turkey - Kuwait -
All other EU
Countries

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Our Vision and Values

Vision: about CARE for our customers Values: about our people

NAQEL will become the most preferred

service provider in the Middle East by
delivering one-stop-shop logistics with CARE.

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Our Value Chain

Freight Port Customs Road

Warehousing Distribution
Forwarding Handling Clearance Transport

Serves Both  Location: Sea  License: 1st to obtain  Network: covering  Solutions:  Complete Range:
Air & Ocean Ports & Air Ports. Clearance License remotest locations Warehouse B2B & B2C
Management &
e-fulfillment

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Value Chain Supported by Strong Network, Solutions & Service Quality

 Market leading Network in KSA & Middle East; Connecting EU, Asia & US.
Network & Facilities  Serving Remotest towns & villages in the Kingdom of Saudi Arabia.
 At strategic Airport Locations; Only Company with Customs Clearance License

State-Of-Art  Market leading  Fleet Tracking  Warehouse Solution

Solutions & Tools ‘Tracking Tools’ using GPS & Cool Chain

Service Quality &

Certifications

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Our Story: Example of key industries we serve

Automotive Electronics Healthcare Retail, FMCG Aviation Government e-Merchandisers

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e-Commerce Services: Product Offering

e-Commerce - KKIA Airport, Riyadh

Gateway Services - KAIA Airport, Jeddah
Services Airports
- KFIA Airport, Dammam
- DAFZA, Dubai
Customs Clearance
- In house 24/7 customs clearance - Dammam Seaport
- Clearance at Air, Sea & Land Ports Seaports - Jeddah Seaport
- Low Value and High Value Clearance - JAFZA, Dubai
- Transit zone for re-export shipments
- Cool chain & dangerous goods areas
- Full control of the inbound chain (handling,
- King Fahad Causeway
clearance, delivery)
- Batha Port
Land ports - Riyadh Dry Port

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Content

 Our Story

 Our Services

 Express Services

 e-Commerce Services

Logistics Solutions

 Our Network

 Get Started

 Q&As

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Cool Chain

10
Cold Chain Logistics Solutions

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Logistics Solutions: Product Offering

Logistics
Air Freight Services
Solutions

a. Priority Plus b. Standard Express c. Standard Economy d. Charter Service

- 2-3 Days transit time - 4-6 Days transit time - 4-8 Days transit time - Worldwide service
- Door-to-door service - Door-to-door service - Door-to-door service for any sort of cargo*
- Priority clearance - All Cargo types incl. - Focus o best price - 24 x 7 Support
- Money back Pharma & DG Goods - All flight options - Shorter lead times to
guarantee* - General cargo service - Non-dedicated pick- aircraft positioning
- General cargo service - Dedicated Pick-up & up & delivery. - Closely monitored
- Direct flights Delivery - Space subject to
- All-inclusive prices - All inclusive prices availability.

N.B*: Terms & Conditions apply N.B*: Subjected to aircraft &

operating restrictions.

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Logistics Solutions: Product Offering

Logistics
Sea Freight Services
Solutions

a. FCL Swift b. FCL Standard c. LCL

- Full container loads - Full container loads - Less than container
- all major trade lanes - all major trade lanes load shipments from
- Fastest transit times - Transit times with all major ports
between two ports best price - Door-to-door service
- Door-to-door service - Door-to-door service available.
- Priority Clearance - Reefer logistics for
- Reefer logistics for perishable food
perishable food stuffs and pharma
stuffs and pharma.

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Logistics Solutions: Product Offering

Logistics
Warehousing Solutions
Solutions

a. Temperature b. Cross Docking c. Fulfillment c. Value Added

Controlled Services
- Ambient: 15° to 25°C - Minimize Inventory - Time & Cost Effective - 3PL Services
- Chilled: 2° to - 8°C - Faster delivery to - Inventory collection, - Packaging
- Frozen: -15° to -25°C market assembling, packaging, - Break-bulk & Aggregation
- Digital temperature - Easy integration with labelling, shipping and - Pre-delivery inspection
control multiple systems handling returns. - Bundling & Labelling
- 24/7 monitoring - Real time visibility - On-time delivery - Reverse logistics
- optimal quality and - Order tracking access - Multi-partner liaison - Repair & maintenance
increased shelf life - Reduce Inventory Cost - Direct management. - Safety & transit insurance

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Logistics Solutions: Product Offering

Logistics
Integrated Solutions
Solutions

a. Contract Logistics b. Bonded Logistics c. Customized Logistics c. Cool Chain

- Inbound logistics - Futuristic warehouse - Innovative and flexible - Designed for temperature
- Outbound logistics - Inventory management logistic solutions for sensitive items.
- In-house logistics - Faster turnaround diverse industries - Safe & Hygienic transport
- Distribution logistics - Store frequently - Tailor-made for specific - Cold storage
exported/imported goods verticals & client needs - Temperature monitoring &
- Sorting, maintenance, - Best suited solution fluctuation alarm 24 x 7.
repackaging & inspection aligned with client’s - Storage, shipping,
- Incur import duties when budget, timelines and warehousing and delivery
goods leave facility. business objectives. of frozen/chilled items.

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Logistics Solutions: Product Offering

Logistics
Industrial Solutions
Solutions

a. Pharma & Life Science b. Aviation & Defense c. Exhibition

- Freight forwarding & - AOG (Aircraft On Ground - Multi-party coordination
Procurement Logistics) Services. & Management.
- Port handling with Cold - MRO (Maintenance - Warehousing &
Chain & customs clearance Repair Operations) distribution.
- 3PL Services & distribution - Warehousing and - Time definite deliveries.
- Temperature control 24x7 distribution services. - Reverse Logistics.
- Home delivery - Road Feeder Services - Priority Clearance using
- Value Added Services - Reverse logistics. our gateways.
- Transport of blood samples - Tailor made services.

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Content

 Our Story

 Our Services

 Express Services

 e-Commerce Services

 Logistics Solutions

Our Network

 Get Started

 Q&As

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Our Domestic Network in Saudi Arabia – Hub & Spoke Model

NAQEL Airport Terminals North Region

Regional Hubs with Terminal City Terminal Warehouses Outlets
Sub-stations with Terminal MED 1 - 1
Smaller stations served TUU 1 - 1
AJF 1 - 1

East Region
West Region City Terminal Warehouse Outlets

City Terminal Warehouse Outlets DMM 3 1 1

JED 2 1 1 HBT 1 - 1

YNB 1 - 1 QJB 1 - 1

TIF 1 - 1 HOF 1 - 1

ABT 1 - 1 Batha 1 - -

MAC 1 - -
Central Region
South Region City Terminal Warehouse Outlets
City Terminal Warehouses Outlets RUH 2 2 3
AHB 1 1 1 ELQ 1 - 1
EAM 1 - 1 HAS 1 - 1
GIZ 1 - 1 WAE 1 - 1 18
Remote Areas Served by our Hub & Spoke Network

Abu Al Qa'ayid Al Hajra Al Qufl Ayoun Al Jouma Economic City Khulais Qunfudha Surat Abeeda
Abu Arish Al Halit Al Qurayah Az Zahabayn El Mujardah khursaniya Qurayah Tabahiya
Abu As Sadad Al Haridha Al Quwyiya Bader Farasan Island Kiiba Qurayat Tabarjal
Ad Dair Al Hariq Al Rain Bahra Fayfa Layla Quwaiah Tadiq
Afif Al Huraydah Al Ras Balamser Fifa Mahab Al Dahab Rafhaa Taimah
Aflaj Al Jalamid Al Rowada Balgarn Fursah Mahail Asir Rania Tanajeeb
Ahad Al Masareh Al Jela Al Sarha Balgarshi Gana Majmah Rejal Al Ma'a Tanomah
Al Aqeeq Al Juradiyah Al Shabain Baljurashi Habuna Marat Rumah Tareeb
Al Aflaj Al Kabra Al Shamli Bani Amro Haditah Mejna Ruwaydah Tarip
Al Alyah Al Kadarah Al Shutafiya Bani Malik Halat amar Mekwah Sabt Al Alaya Taroot
Al Artawi Al Khafji Al Sulayyil Baq'a Hanakiya Misliyah Sajir Tatlith
Haql
Al Ashshah al khouba Al Sumasiya Barq Mohail salwa border Thanuma
Harad
Al Azia Al Kumra Al Tahiriyah Batha border Muqza Samtah Thihama
Hariq
Al Bajadiyah Al Lith Al Traraf Bukariah Murat Sapat Al Alaya Thumair
Hatifa
Al Bukairiah Al Mahad Al Dahab Al Tuwal Busita Muzahimiah Sarat Obaidah Tool
Hawiah
Al Darb Al Majardan Al Ulah Dabhan Nafi Sarrar Turaif
Hawiyah
Al Dawadmi Al Majma Al Wajj Dahirat As Safa Namas Shaqra Turubah
Hota Bani Tamim
Al Dayhama Al Malha Al Yamaniayah Darb Nariya Sharorah Tuwal
Huraymla
Al Fageer Al Mandaq Al Youtma Dawadmi Oreira Shoaiba Udaliya
Hurub
Al Fatiha Al Maznab Al Zulfi Dayer Bani Malik Jadeeda ( Iraq Owgela Shoaiba Umlajj
Al Garraa Al Minjarah Ar Rith Dhahran Al Janoub Border) Qama'ah Shuqaiq Uqlat Al Sagoor
Al Gazala Al Muwassam Artawiyah Dilam Jalajil Qaryat Al Olaya Siraj Obadia Ushager
Al Ghatt Al Namas As Sirr Dos Jamom Qasab Suarah Uthmaniya
AL GOSH AL Olah Ash Shuqiq Duba Khafji Qaysumah Subei Wadi Al Faraah
Al Hajfar Al Qa' Atwud Durma Khaibar Qubah Sudair Wadi Al Haiyah

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Tracking Our Network & Vehicles using our GPS Monitoring Tool

GPS Tracking of Vehicles & Control Center

Main Menu Location
Bar Menu

Identification Status
Panel Ignition ON
Ignition Off
Idling
No Communication
Break Down

Mobile application
Utilize the data from
NAQEL tracking system
and aligned with
Customer shipment
specifications.

Benefits:
Clients have fully
visibility of shipments
and truck movements.

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International Network

USA United Kingdom China & Hong Kong

(2019) (2018) (2018)

Bahrain
(Feb-2018)

UAE
(2015)

Oman
( Apr-2018)

Kuwait
( By Jul-18)

Egypt Jordan Lebanon

Saudi Arabia
(May-18) (2017) (By Jul-18)

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NAQEL Gateways Connecting Domestic & International Network

 NAQEL is strategically present at all the 3 Airport Facilities. NAQEL & DHL are only 2 players present at the 3 airports.
 Customs clearance: Only company in Saudi Arabia to have customs clearance license.
 Strategic advantage: NAQEL is able to successfully extend its value chain and offer end-to-end international logistics services from
source countries (USA, Europe & Asia). i.e., Pickup from Origin – Clearance at Airports – B2B & B2C Delivery.
 Besides Saudi Arabia, NAQEL has facilities in Dubai Airport & Seaport free trade zones: Airport (DAFZA) and Jebel Ali Seaport (JAFZA).

Advantages of Gateways:
Gateways Date of
 In house customs Clearance.
Operations  Full control of the inbound chain (Handling, Clearance,
KFIA Airport 2015 Delivery).
(Dammam)  Improving the transit time of the international inbound.

KAIA Airport 2020 Gateways Products:

(Jeddah)  International courier B2C Handling & Clearance.
KKIA Airport 2020  International courier B2B Handling & Clearance.
(Riyadh)  International General Cargo Handling & Clearance.
 International Pharmaceutical Handling & Clearance & storage.

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Example of our Delivery Times

Destinations:

Wadi Al Dawasir
Hafer al batin
Dammam

Rastanura
Buraidha

Madinah
Makkah
Al Kharj
Al Baha

Jeddah

Riyadh
Najran
Al Jouf

Yanbu
Tabuk
Jubail
Hofuf
Bisha
Abha

Jizan
Arar

Hail

Taif
Origin:
Abha A C B B F F C C D C D B D A A C B A D C A A C
Within Saudi Arabia Al Ba ha B A C C F I C C E D D C C A A C E C D B A C C
 Next day delivery within Bi s ha A A A C C C C C I C I C C A I I A A C I I A C
major cities. Al Kha rj A C D A I I A A A A B D B A A C I A C C A A C
Al Jouf I I I I A C C A C I A I I A C C I A I I I I I
Ara r I I I C C C C A E I I I I A I I I a I a c I c
Bura i dha C C I C I I A A B B B D D A A C D A D C A C C
International Dammam C C D B a A A A A B B C B A A C D A B C A C C
Documents & Parcels Ha fr Al Ba tin E E F D c I C A A B D E B C D E F C B E D E E
Hofuf C C D B a I B A A A B C B B D C D A B C D C C
(Priority Express) Ha i l C C F C a I A B C B A C B B D D D B D D A C C
 Next Day to GCC Countries Ji za n A C C C c I C C E D D A D A A C B A D C A A C
 2nd Day to major cities in Juba i l C C D B F I B A A B B C B B B C D A B C D C C
Jeddah A A B B c C A A E B B A B A A A B A A A A C A
Europe and Asia.
Ma kka h A A F B c C A B C B B A B A A A E A B A A C A
 3 or more days to rest of Ma di na h C C F C c F C C D D D C D A A A D A D C A D C
the world. Na jra n A C B B E F C C E D D B D A B C B A D C D A C
Riyadh A C B A a I A A A A B B B A A A B A B C A A C
Ra s tanura h C C D B F I B A A B B C B A B C D A B C D C C
Ta buk C C F C a I C C C C D C D A A C E C D A A E C Delivery times:
Ta i f A A F A a F A B E B B A B A A A B A B A A C A Next Day
Wa di Al Da wa s i r A E B B I C C C D D D B D C C C B A D C D A C 2nd Day
Ya nbu C C D D E C C C C C D C D A A C E C C C A D A 3rd Day or more

* Cut Off time from Ri ya dh, Jedda h, Da mma m, Abha , Bura i da h, Ta bouk, a nd ma di na h i s 18:00, pl ea s e ca l l for P/U l a tes t by 17:00
* Cut-off time from other ci ties i s 13:00, pl ea s e ca l l l a tes t by 11:30 . La ter pi ckups wi l l be del i vered by a ddi ng one more da y
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Content

 Our Story

 Our Services

 Express Services

 e-Commerce Services

 Logistics Solutions

 Our Network

Get Started

 Q&As

24
NAQEL Gateways Connecting Domestic & International Network

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Content

 Our Story

 Our Services

 Express Services

 e-Commerce Services

 Logistics Solutions

 Our Network

 Get Started

Q&As

26
Thank You