Manufacturers and High-Tech Companies Need To Transform To Digital

Manufacturers and High-Tech
Companies Need to Transform to Digital

Solution Overview: Oracle CX for Manufacturing and High Technology
The world has changed, and companies need to implement advanced

digital capabilities to win.
Connecting and unlocking the value of data in real time to fully

understand the customer is the foundation for success in the experience
economy. Digital innovation allows manufacturers to reconcile customer
and asset data, to anticipate customer needs in the moment, drive
efficiency, and increase value. Connected intelligence enables companies
to surface relevant, contextual customer data and content to create the
proper blend of sales and service that gives them the competitive
advantage. Manufacturing and tech executives who want to succeed must
focus on digital implementation and a frictionless customer experience in
the current landscape.
Solution Overview
Oracle has decades of leadership in meeting the manufacturing and high

tech industries’ most stringent requirements at scale, activating the core
requirements of the industry to be forward thinking and innovative for
the transition to digital. All of this is deployed on Oracle Cloud
Infrastructure with next-gen data centers and a global reach- this means a
single platform for global, multi-country requirements. Oracle provides a
multinational hierarchy to map out global organizations in terms of the
processes and complexity that results.
Oracle’s data-driven unified platform helps manufacturers have a

complete 360- degree customer view and the data connected to asset
sales resulting in the ability to increase customer digital interactions with
a frictionless experience enabling cross and up sell opportunities. This
results in an enhanced renewal rate, greater rate of transitioning
customers to subscription models, and driving new revenue as a service.
With the connected front and back office as well as the extended supply
chain, Oracle’s industry-tailored solution gives companies the competitive
advantage needed to fully transition to digital and win wallet share.
Manufacturing and High Tech
Solution Benefits
Companies Compete on CX in the
Digital Age Oracle helps companies create a fully digital transformation to
create the contactless and touchless customer experience that
increases loyalty and financial value
Challenges
Oracle’s fully digital experience with the customer 360 really
Companies lack a unified extends the front office to the back office specifically with regard
experience needed in order to the supply chain. The supply chain extends into the customer
to create a proper 360 experience and fragmentation is minimized.
customer profile and link to
the sale of assets, so they
don’t fully understand the Complete, market-leading solution from a single vendor – An
customer. end-to-end unified solution tailored to the manufacturing
industry with a cohesive information model delivered on the
Companies have grown Oracle Cloud. Where the industry is currently product focused vs
rapidly and expanded relationship and subscriptions, this solution allows companies to
through acquisitions with tie the asset to the customer and experience the benefits of that
multiple brands and as a cohesive structure.
result they have multi-
system chaos- fragmented
processes, multiple systems The Oracle platform for manufacturing and high tech companies
to track, and legacy systems negates the need for these companies to otherwise manage
which decrease multiple components and legacy systems across various clouds,
productivity. with differing pricing schemes and operational models. Oracle
provides a single data model and unique person identity in Fusion
cloud applications.
Companies are faced
with demands for new
business models and With Oracle, companies can accelerate innovation, reduce
figuring out how to customer service costs, increase service revenue and improve
make the transition field service productivity while increasing customer loyalty and
and leverage their advocacy.
investments like IoT
and managed services.
Solution Highlights: CX Manufacturing Platform Capabilities

Digital Sales and Marketing Enterprise Services Management
Customer centric digital Sales Planning, Digital Omni-channel Field service and partner
engagement Optimization and service and engagement resource optimization
Execution
Digital Omni-channel Service inventory, returns,
marketing, promotions Channel partner revenue Manufacturing Industry depot and logistics
and recommendations and compensation user experience, processes management
management and data model
Connect with us!
Net new and Install Deal Negotiation, Order management,
base sales and Contract, warranty,
configurations, quote and fulfillment, billing and
marketing execution subscription and renewal
contract payment
management

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Manufacturers and High-Tech

Companies Need to Transform to Digital

The world has changed, and companies need to implement advanced

Connecting and unlocking the value of data in real time to fully

Oracle has decades of leadership in meeting the manufacturing and high

Oracle’s data-driven unified platform helps manufacturers have a

Solution Highlights: CX Manufacturing Platform Capabilities

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