GOLD Napire CO3LAB

1CL Napire, John Eduard H.
GOLD
Instruction:
I. Given the computer problem and reason below, provide a solution on how to resolve the problem. (1 point for
each correct solution for a total for 10 points)
uter Problem Reason Solution
uter unit does not The Power Supply check the motherboard idle light to confirm that the
n. does not turn on but motherboard is receiving power. If not then the power
it is brand new.
supply unit has a manufacturing defect. Change it with a
new one.
uter unit does not The computer has check the ram, make sure it is attached firmly. If the ram
n. weird beep. is broken, purchase a new one and replace it.
inter is not The printer is new go to the control panel, select the “ printer “ from the
ng. and every time it is menu. Then select properties option. Click the “ port “
plug-in, “USB Not
tab then click apply .
Recognize”
message appear.
uter is running hot Poor airflow inside check the System unit’s fan if it is still working or it is
rheating. the system unit. already dirty. If it is not working replace it with a new
one and if it is dirty then try to clean it to have efficient
fan
t continue to boot-up “Boot Sector Not restart the computer. Then press F10 to load and restore
erating System (OS). Found” error BIOS set up and press F9 then follow the instructions.
displayed on screen.
omputer is slow. The hard drive it indicates that the hard drive is already full, delete some
indicator in Windows file to free up some space on the drive
Explorer is color red.
RAM memory. Too many programs close some unnecessary programs to free up the ram
open. space.
omputer is A program is not press the ESC button if it wont work press together the
. responding. keys CTRL, ALT AND DELETE to open task manager
and end the program that is not responding
age display Wrong website link. 404 error indicates that the site cannot be found in the
Page not found” error. server. Or the url is misspelled. So try to correct the url
and enter again.
are application will No enough HDD space. delete some files that are unnecessary to free up some
t be space to install software application.
ed.
II. Given manufacturer’s instructions on hardware troubleshooting. Provide the step-by-step procedure on
troubleshooting the listed computer problem below. Provide also the solution for the problem. (10 points
each) Refer to Attached Document.
1. The Power Supply Unit (PSU) has a loud fan noise.

 If the power supply still working and on, proceed to live screen test.
 Next, you will be asking if it is newly built
 If the unit is not newly built and does not need two tries to boot, then listen to the unit/computer
 Listen if the computer produces beep sound
 If yes, is there still a beep more than one?
 If none, is the unit/computer come to installed a new hardware?
 If none, does the unit/computer produce a loud fan noise from the power supply
 If yes, check the fan itself for the problem and free it from dust and dirt.
2. The Video adapter fails because the cable is damage and/or the pins
bent. Option 1
 Check the unit first if the powers come up. If no proceed to live screen test.
 After the test, check if the video adapter has no power. If there is no power displayed.
 Next, check if it displays no signal. If none – check if the video cable is secured.
 If the video cable is secured, check the cables and ensure that there is no damage and/or the pins bent.
 If the cable is damaged and/or the pins bent, look for a new cable connector for the Video
Adapter. Option 2
 Check the unit first if the powers come up. If no proceed to live screen test.
 If live screen does not display on the unit, check the LCD led indicator of power.
 If on and only one monitor, listen if the computer produces string of beeps.
 If none, check if the video cable is secured properly
 If secured properly, look for the damages and/or the pins bent on the cable
 If there is, replace or repair the damage cable connector
3. Motherboard error because of changed motherboard settings.
 If Live Screen Test is conducted – yes or no

 If yes, check the computer if it freezes during boot.
 If yes, check if it freezes on bare bones.
 If the computer freezes on bare bones, go to BIOS settings
 If the BIOS can’t be accessed, check if you changed any settings
 If none, check if the fan on the heatsink is active.
 If active, listen to the computer if it produces more than one beep
 If not, check the motherboard if it is in default settings.
 If the motherboard settings are changed, restore factory of the
motherboard for its default settings.
4. Can’t connect to local area network because of the newly installed network card.
 If there is any wired LAN, check for random problems
 If there are random problems, check the cable if it is wiggled or tangled
 If there is, ensure that the cable is within the physical layer limits
 If it is under physical layer limits, try using different port hub
 If the other port hub is already tried, now check if the connection fails on
traffic and/or number of users
 If the port hub where the connection is plugged does not fail on
traffic and/or number of users, check the network if it is flaky.
 If the network is not, follow the cable path and check if it is by passes to hub
fix.
 If the cable does not, re-check the unit if there is any new network card which
works
 If yes, but the new network card does not work, there is a possible software
conflict, failure of set-up or virus.
5. Sound failure because of built- in sound card.

 Is there any non-beep audio?
 If no, check if there is an output selected in OS
 If there is, check the HDMI sound to HDTV fails
 If does not fail, check the speakers if powered, on and with volume up.
 If everything is yes, run Windows Fix It.
 Then, Check if the OS is upgraded.
 If not, open device manager and check for register card.
 If there is none in the options, check if it has USB Sound.
 If none, run ‘Add hardware’ on the device manager.
 Next, check for built in mother board sound
 If there is, disable the motherboard sound in CMOS and install a sound card
6. PATA HDD can’t be detected because of failure of IDE ribbon cable.

 Ensure if there is BIOS Register Drive and check if it is SSD Drive
 If there is no BIOS Register Drive, and not SSD Drive check if the drive seeks
and spins up
 If the drive seeks and spins up, check for the drive if it is a SATA
 If not SATA, check if it is set for Master/Slave
 If it is set for that setting, check for the cables if seated and new.
 If yes, next is check the IDE Ribbon cable if keyed
 If the IDE Ribbon is keyed, replace its cable.
 If the BIOS still has no register drive, it is either the motherboard
controller or drive is bad or incompatible.

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1CL Napire, John Eduard H.

1. The Power Supply Unit (PSU) has a loud fan noise.

 If Live Screen Test is conducted – yes or no

5. Sound failure because of built- in sound card.

6. PATA HDD can’t be detected because of failure of IDE ribbon cable.

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