CBC-Final Exam
CBC-Final Exam
CBC-Final Exam
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A. Downward communication C. Diagonal communication
B. Upward communication D. Horizontal communication
8. Communication between HR manager and Finance manager is an example of:
A. Downward communication C. Diagonal communication
B. Upward communication D. Horizontal communication
9. Communication barriers are;
A. A receiver's response to a message
B. Avenues through which messages are delivered
C. Obstacles that interfere with the understanding of a message
D. The circumstances under which communication takes place
10. Which one of the following is the wordless form of communication which takes the form
of postures, body language, facial expressions, eye contacts, tension, breathing and tones.
A. Verbal communication C. Informal communication
B. Garbage communication D. Non-Verbal communication
11. All the following are principles of business letter writing, BUT:
A. Consideration C. Concurrency
B. Correctness D. Conciseness
12. Consideration in a business letter means:
A. Stressing the “me” attitude C. Appealing to the sender’s interest
B. Using first person pronouns D. Stressing the “you” attitude
13. Which of the following indicates the correct sequence of the elements of communication
in the communication process?
A. Sender, Receiver, Channel, Message, Feedback
B. Receiver, Feedback, Sender, Message, Channel
C. Sender, Channel, Message, feedback, Receiver
D. Sender, Message, Channel, Receiver, Feedback
14. Exchange of messages b/n two persons such as conversation, dialogue, interview is called
A. Group communication C Interpersonal communication
B. Intrapersonal communication D. Mass communication.
15. Class room teaching and directors meeting are the examples of :
A. Mass communication C. Business communication
B. Intrapersonal communication D. Group communication
16. Communication through newspapers and television are known as:
A. Group communication C. Interpersonal communication
B. Mass communication D. Intrapersonal communication
17. Communication between peers is essential for ____ coordination
A. Functional C. Managerial
B. Organizational D. Statistical
18. From the functional area of an organization, which one is particularly important in
managing the flow of external messages
A. Marketing and sales, and Human resource function
B. Public relations and Accounting and finance function
C. Marketing and sales, and public relations function
D. Human resource management and operations management functions
19. Internal public relations can be maintained through:
A. Social gatherings and sport meetings
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B. House organs and bulletins
C. Joint consultations and films public address system
D. All of the above
20. The major activities of the public relations department includes
A. Providing information to the public and requiring feedback
B. Arranging press conference, seminars and issuing press release
C. Maintaining cordial relation with government officials
D. All of the above
Part III: Match the following concepts (1 point each)
‘’A’’
1. Clarity
2. Correctness
3. Cluster chain
4. Conciseness
5. Courtesy
6. Concreteness
7. Consideration
8. Single strand
9. Completeness
10. Gossip chain
‘’ B’’
A. Writing message without error as much as possible
B. Stems from our sincere attitude but not about mere politeness
C. Affected by relationship b/n message, reader& sender
D. Message contains all the facts & figures need for the reaction sender desire
E. Writing message with minimum possible words
F. Message w/c is specific, definite, and vivid rather than vague and general
G. Save time and cost to sender and receiver
H. Tell people at randomly
I. Conveys information to a few selected individuals
J. One person seeks out and tells everyone
K. Least accurate at passing on information
Answer key
Part-I: True/False
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Part-II: Multiple Choice Questions
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
11. 12. 13. 14. 15. 16. 17. 18. 19. 20
Part-III: Matching
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
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