HIGH COURT OF TRIPURA

AGARTALA
(Tender Notice No. : THC/C-AMC/Computer & Accessories/2022)

F.6(28)-HC/2022/15962 Dated, Agartala, the 2nd July, 2022

NOTICE INVITING TENDER

Notice Inviting Tender for Comprehensive Annual Maintenance

Contract (CAMC) of the hardware equipments comprising of Computers,
Laptops/MacBook, Sony LED Display TVs, LAN items, Printers etc. of the
Registry for the year 2022-23 of High Court of Tripura has been published on the
official website of High Court of Tripura at https://www.thc.nic.in.

The bidders may visit the official website of the High Court of Tripura to
download the Tender document and submit their bid in the prescribed format to
the office of the undersigned in time.

Sd/-
(S. Chakraborty)
Registrar (Admn., P & M)
Phone :(0381)2413669/2415799
Email : [email protected]
 HIGH COURT OF TRIPURA
AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

F.6(28)-HC/2022/15963–69 Dated, Agartala, the 2nd July, 2022

NOTICE INVITING TENDER

Fresh Sealed Quotations are invited from the reputed and experienced Service
provider/firms/Supplier/Contractor for Comprehensive Annual Maintenance Contract
(AMC) of Computers/AIO PC, Apple MacBook & Laptops with operating system, Display
Board(TV), Printer and Scanner for minimum one year as per the terms & conditions
mentioned below:

1. The date for the schedule of key events of this tender is given as under: -

Sl. No. Events Date and Time

1 Tender No. F.6(28)-HC/2022/15963–69
2 Tender Fees ₹ 500/-
3 Bid Security/ Earnest Money Deposit ₹3000/-
4 Bid Validity 90 days from the Bid Due Date
5 Last Date & Time for submission of Bid 25.07.2022 at 4:00 P.M.
Last Date & Time for submission of Bid
6 25.07.2022 at 4:00 P.M.
Security/EMD
7 Date & Time of opening of Technical Bids 27.07.2022 at 4:00 P.M.
To be notified later on in the High
8 Date & Time of opening of Financial Bids
Court website (https://thc.nic.in )
Chamber of the Registrar (Admn., P
Venue of opening of the Technical &
9 & M), Ground Floor, High Court of
Financial Bid
Tripura.

2. Period of Contract: The contract is valid for one year from the date of signing of
final Agreement of Contract. This may be renewed after completion of one year
subject to satisfaction of the authority i.e. High Court of Tripura.
3. Tender Fees: The interested eligible bidder has to submit the tender fees of
₹500/- (Rupees Five Hundred) only in the form of a Demand Draft drawn on a
Nationalized Bank favour of the Registrar (Admn. P & M), High Court of Tripura
payable at Agartala at the time of submission of bids. The tender fees will be non-
refundable. The date of the Demand Draft submitted for the same should not be
earlier than the date of issue of this NIT.

Page 1 of 22
4. Bid Security/Earnest Money Deposit:

4.1. The bidder has to submit an interest free Bid Security/ Earnest Money Deposit
(EMD) of ₹3,000/- (Rupees Three Thousand Only) in the form of a Demand
Draft drawn on a Nationalized Bank in favour of the Registrar (Admn., P & M),
High Court of Tripura payable at Agartala at the time of submission of bids. The
date of the Demand Draft submitted for the same should not be earlier than the
date of issue of this NIT.

4.2. The Bid Security Cost shall remain valid for a period of ninety (90) days from the
date of opening of the Technical Bids.

4.3. The E.M.D. may be forfeited due to following reasons:

a) If the Bidder withdraws bid during the period of bid validity.

b) If the Bidder, having been notified of the acceptance of its bid by the High
Court Tripura during the period of bid validity.

i. fails or refuses to execute the Contract Form, if required;

ii. fails or refuses to furnish the Performance Security, in accordance with

the terms of this NIT;

4.4. Unsuccessful bidder’s EMD shall be refunded back as promptly as possible, but
not later than thirty (30) days after the expiry of the period of bid validity.

4.5. The Bid Security of the successful bidder shall be returned only after the
submission of their acceptance against the issued award of contract within the
stipulated time period and furnishing of the performance security.

5. Period of validity of Bid: The offer submitted by the bidder shall be valid for a
period of 90 days from the date of opening of the Technical Bid. A quotation valid
for a shorter period may be rejected as non-responsive. In exceptional
circumstances, High Court of Tripura may solicit the bidder's consent for an
extension of the validity period. The request and the responses thereto shall be
made in writing/email. A Bidder may refuse the request without forfeiting its bid
security. A Bidder granting the request will not be required nor permitted to modify
its bid.

6. Bid Price: The Bidders would have to quote the prices in Indian Rupees only for the
total scope of work. No itemized bidding is allowed. Prices quoted must be firm
and final and shall remain constant throughout the period of the contract and shall
not be subject to any upward modifications, whatsoever. The Bidders are advised
not to indicate any separate discount. Discount, if any, should be merged with the
quoted prices. Discount of any type, indicated separately, will not be taken into
account for evaluation purpose. The Price quoted should be inclusive of GST and all
other applicable Taxes/Duties.
7. PRE-BID QUERIES: No pre-bid session shall be held with respect to this NIT.
However, bidders may send their queries regarding this NIT in the official email-
[email protected] up to 18.07.2022 by having subject line as ‘NIT
No.F.6(28)-HC/2022/15963–69 dated 2nd July, 2022 Query in connection with
CAMC’.

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8. BID EVALUATION PROCESS:

8.1. Technical Bids of only those bidders will be opened whose Earnest Money
Deposit (EMD) /Bid Security and Tender Fees is received by the High Court
Tripura before the last date & time of submission indicated above.
8.2. Each document comprising Technical Bid as mentioned in the NIT must be
submitted with signature at all pages. The submitted documents must prove
bidder’s eligibility as specified in the NIT.
8.3. The Bidder will be disqualified in technical bid in case of absence of any one
of the required documents fulfilling eligibility criteria as mentioned in the
NIT.
8.4. Financial bid of only those bidders will be opened who qualifies in Technical
Bid.
8.5. Financial bid in the same format as mentioned in the tender must be
submitted with signature at all pages to be produced by the bidder.
8.6. Arithmetic Error, if any, in the price breakup will be rectified on the following
basis:
a) If there is discrepancy between the unit price and the total price, which
is obtained by multiplying the unit price with quantity, the unit price
shall prevail and the total price shall be corrected.
8.7. The L1 bidder will be arrived at on the basis of the grand total. Ranking
of the Bidders will be ascertained according to the total amount of price
quoted for all the items. Bidder who has quoted the lowest rate in grand total
will be ranked first and so on.
9. Replacement of Parts: Maintenance cost of the Laptop, Desktop Computers or any
other items like adaptor, Battery of Laptops or CMOS Battery of AIOs/PCs
(Hardware and Software including Operating System if any; WINDOWS, UBUNTU
for Desktops & Laptop) & replacement of spare parts of any items, if any should be
inclusive in the AMC. All other consumable items except cartridge /Tonner of
Printers should be included under AMC.
10. Replacement of Non-repairable Items: If the AMC Vendor unable to repair any
item(s) which comes under AMC, the AMC Vendor should replace it by new one
with same technical specification or higher specification.
11. Quality of Spares: The AMC provider shall provide new and original spare parts
(OEM spare Parts), or higher on assemblies and subassemblies in place of such
items, which develop defects/suffer breakdown during the period of AMC.
12. Preventive Maintenance: Periodical preventive maintenance will be made once in
every month by the firm and it is mandatory.
13. Additional Charges: The AMC cost should be inclusive of all (traveling cost of
service engineer, transportation cost etc.), if any. No charge for rendering service
will be borne by the High Court.
14. Statutory Levies: The AMC cost includes all statutory levies, if any, charged by
State or Central Govt. for rendering this type of service.
15. Working Hours: The maintenance work shall normally be done during office
working hours, however, in case of emergency maintenance may be done beyond

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 office hours and even on holidays. In such case, prior arrangement through proper
communication should be worked out by the servicing agencies.
16. The Bidder is required to quote for the complete scope of work. Partial quotes are
liable to be rejected.
17. Reporting Authority: The Service Engineer will be allowed to handle the
respective equipments only with the permission of the officer in-charge.
18. All AMC service providing companies having more than five years service record for
providing AMC services of Servers, Network, Computers, Printers and related
peripherals at Central Ministries/Departments, Central/State Government Bodies,
Statutory bodies, Public sector organizations and fulfilling the conditions
prescribed at Clause No. 54.1. are eligible for bidding.
19. Response Time: Normal response time for repair is 24-hours from the actual time
of reporting the problem to the Vendor of AMC, failure of which will strictly be
followed as per the Response Time Table given below:
RESPONSE TIME TABLE
Period Penalty
Above 24 Hours & below 48 hours Warning but no penalty.
Response Above 48 Hours & below 96 hours A penalty of 1% of the contract
Time amount per system.
Above 96 hours A penalty of 2% of the contract
amount per system.
20. Court of Law: Disagreement if any, arising out of the contract shall be settled by
either party in a court of law under the jurisdiction of the High Court of Tripura.
21. Payment Term: Payment of said AMC will be made on quarterly basis (25% of
AMC value) after completion of the each quarter subject to satisfactory
performance of the AMC firm, to be certified by technical wing of the High Court of
Tripura.
22. Final Authority: The final authority regarding payments, any dispute in AMC, etc.
will be settled by the Head of the Organization who is offering the AMC i.e. High
Court of Tripura.
23. High Court's Right To Accept Any Bid And To Reject Any Or All Bids: The High
Court reserves the right to accept any bid (including the L1), and to annul the
Tender process and reject all bids at any time prior to award of Contract, without
thereby incurring any liability to the affected Bidder or Bidders or any obligation to
inform the affected Bidder or Bidders of the grounds for the High Court Tripura's
action.
24. Letter Of Intent / Notification Of Award: The Award of Contract shall be issued to
the successful Bidder whose bid has been determined to be substantially
responsive and has been determined as the lowest evaluated bid, provided further
that the bidder is determined to be qualified to perform the Contract satisfactorily.
25. SIGNING OF CONTRACT: Within 15 days of the receipt of notification of award
from the High Court Tripura, the successful Bidder shall sign a Contract with the
High Court on a Non-Judicial stamp paper incorporating the terms & conditions.
The Stamp duty for the said contract will be paid by the bidder.

Page 4 of 22
26. PERFORMANCE SECURITY:

26.1. Within 15 days after the receipt of notification of award of the Contract
from the High Court of Tripura, the successful bidder shall furnish Performance
Guarantee to the High Court, which shall be equal to 3% of the total value of the
Contract and shall be in the form of a Guarantee Bond from a Nationalized /
Scheduled Bank. The validity of the Performance guarantee submitted should be
for a period of two months beyond the expiry of contract tenure.

26.2. The performance guarantee shall be deemed to govern the following

guarantees from the successful Bidder, in addition to other provisions of the
guarantee:
(i) The Service rendered under the contract shall be satisfactory in all
respect and upon written notice from the High Court, the successful
Bidder shall fully remedy, free of expense to the High Court, all such
defects/bugs as developed under the normal use of the said
equipment.
(ii) To fulfill the conditions of AMC.
(iii) The performance guarantee is intended to secure the performance of
the entire scope of work. However, it is not to be construed as limiting
the damages stipulated in any other clauses.
27. Work Order shall be issued only after execution of the Agreement and submission
of the PBG (Performance Bank Guaranty) as per Annexure-III.
28. AMC may be extended further for a period of 1 year or 2 years or more by the High
Court of Tripura at same rate, terms & conditions or on mutually agreed terms
subject to the satisfactory performance of the service provider during the AMC
period.
29. It will be the responsibility of the service provider to ensure timely service/
maintenance/ repair etc. as indicated in the tender throughout the AMC period.
30. The successful Bidder will intimate through email as well as over phone/ Mobile
phone as per there submitted information after observing official formalities of the
Bid.
31. The service provider is required to comply with the requirements of all the Acts,
Rules and Regulations etc., if any, framed by the State Government/ Central
Government relating to the contract work and the High Court will not be
responsible for any breach thereof.
32. The service provider shall depute qualified resident service/ maintenance
engineer(s) having Degree/ Diploma(in the field of IT/ Computer maintenance) and
minimum of 3 year working experience in the relevant field, during the working
hours generally 10.00 AM – 5 PM on all working days as per the High Court
Calendar (available in High Court’s website at https://www.thc.nic.in/) to the High
Court for attending day-to-day complaints, services, repair and maintenance. In the
event of services, maintenance required after working hours or on holidays
including gazette holiday, the service provider should provide services with no
extra charges. In case of unsatisfactory performance, the service provider has to
replace the existing engineer within 3 days of time.
33. The resident service engineer(s) to be deputed for carrying out maintenance and
repairs should possess knowledge in the relevant field and shall be well versed in

Page 5 of 22
 solving day-to-day problems and shall also be capable of installing the relevant
software and configuration of any repairable item(s). He (they) shall be well versed
with equipment/maintenance/ repair. He (they) shall also be equipped with all
maintenance kits comprising tool box, multi-meter, tools (both hardware and
software) etc. for analyze and troubleshoot any repairable item(s) and any other
tools required for carrying out such services.
34. The Bidder/ REs shall always keep minimum 03(three) units of each spares, such as
CPUs, Monitors, Keyboards, Mouse, other Spare Parts (RAM, BIOS Cell, Adopter,
Teflon Sheet etc.), Mother Board, Keyboard, SMPS, Display, other cables etc of
Laptop in the premises with High Court of Tripura, as standby so as to put these in
systems whenever required systems/ peripherals can be repaired urgently. Any
cost incurred towards transportation of the faulty/ repaired as well as standby
equipment shall be borne by the bidder and for this purpose no extra charge will be
paid by the high Court of Tripura.
35. In case any shifting and re-installation/re-fixation of any article under AMC as and
when required shall be carried out by the service provider without any additional
charge.
36. The Bidder shall carefully examine and understand all the forms, instructions,
terms & conditions etc. of the tender document to ensure that they have
understood all conditions of the tender document. Failure to furnish the
information required as per the tender document or submission of Bids not
substantively responsive to the tender document shall be summarily rejected.
37. Bidders are required to submit authorization letter to the signatory of the Bid by
the competent authority of the Bidder, to participate in this Bid.
38. The average financial turnover during the last three consecutive Financial Years
(i.e. FY 2018-19, 2019-20 and 2020-21) should be at least ₹ 5 Lakhs per year for
similar works.
39. RE should have their own vehicle and mobile with them for emergency contact on
Sunday/ Holidays. Mobile numbers are to be submitted in advance before deputing
any REs for duty at High Court of Tripura.
40. The Bidder shall not subcontract the maintenance job to any other outside agency.
41. Preference may be given to the Bidder having ISO 9001:2000 or latest certification.
42. Any faulty part so replaced by the bidder/ REs needs to be submitted back to
the Computer Section, High Court of Tripura, Bidder should be fully responsible
for any damage to the man & machine that occurs due to faulty workmanship of the
bidder/ REs of the bidder during the period of the contract.
43. TDS will be deducted at source from the contract price payable to contractor for
performing the service under the contract.
44. Performance of the contract: In case the services of the bidder are found not
satisfactory at any time during the period of the contract, Registrar General, High
Court Tripura reserves the right to terminate the contract along with forfeiture of
the performance security and for any fraudulent activity (committed during the
bidding process by any bidder and after signing contract by the successful bidder) the
firm may also be BLACKLISTED.
45. Tenderer will not be entitled to claim any compensation of what so ever nature if
the termination/ cancellation of CAMC is imposed by High Court of Tripura for any
reason.

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46. The bidder shall provide services for minimum one month beyond the date of
expiry of the contract without any extra cost so that all the equipment under
maintenance contract is handed over to the next contractor.
47. Any equipment not made available in working condition on the last working day of
the contract period shall be rectified/ repaired by the bidder within the next ten
working days failing which the bidder/vendor need to supply the new IT hardware
against the faulty hardware or the purchase cost thereof shall be deducted from the
last/ final CAMC payment.
48. In case an equipment/ item/ part is being taken out for repairs/ servicing to
company’s premises/ service centre, the service provider shall provide standby
equipment/ item/ part and will take prior permission of High Court before taking
the equipment/ item/ part out. The equipment/ item/ part being taken to the
workshop for repair would be at service provider own risk and expenses.
49. Call Reports should be prepared/ submitted after attending each call. Also, the
service provider shall submit monthly reports to the High Court, stating the
complete list of call reported/ resolved and status of the all AMC Items.
50. The Tenderer/Bidder must have its own office or must have a service agent
stationed at Agartala. The Tenderer is required to furnish certificate in this behalf
and, if any, Service Agent is stationed at Agartala, then a certificate to that effect
also.
51. The Bids have to be submitted sealed in Two Bid System, in the proforma
prescribed for the “Technical Bid” and the “Financial Bid”. Bids not submitted in
the prescribed proforma or Bids which are incomplete are liable to be summarily
rejected.
52. Financial Bid must be in Indian Rupees Only.
53. Superscripting CAMC Proposal Envelop: The Bidders shall submit their Bids in
three separate sealed envelopes in the following format:
a) COVER A containing TENDER FEES & EMD should be sealed in a separate
envelope subscribing “Tender Fees & EMD”;
b) COVER B containing TECHNICAL BID should be sealed in a separate
envelope subscribing “Technical Bid”.
c) COVER C containing FINANCIAL BID should be sealed in a separate envelope
subscribing “Financial Bid”.
All the above mentioned three envelops together should be enclosed and submitted
in a properly sealed separate envelope mentioning the name of the NIT as
“Comprehensive Annual Maintenance Contract (CAMC) of the IT Equipments ,
2022–23” alongwith the Tender Ref. No. If any Bidder deviates from
submitting its Bid in this prescribed format, the Bid shall be summarily
rejected and shall not be taken into consideration for evaluation.
54. Submission of Documents:
54.1. The following documents are to be submitted by the Bidders in the
envelope ‘COVER-B’ alongwith the Technical Bid:
(i) Bidder’s Profile & Technical Bid Proforma as per Annexure-I;
(ii) Duly attested copies of the pre-qualification documents to establish
eligibility criteria as under:

Page 7 of 22
 (iii) Documents in proof of GST Registration and PAN No.;
(iv) Last three years Income-tax Clearance Certificate;
(v) Audited Balance sheets of last three years;
(vi) Undertaking that the Bidder has not been blacklisted by any High
Court of the Country/Central/ State Government/ Public Sector
Undertaking/ Autonomous Bodies under Central and State
Governments in India as per Annexure-II;
(vii) Proof of office address in Agartala, Tripura.
54.2. The following documents are to be submitted in the envelope ‘COVER-C’
alongwith the Technical Bid:

a) Financial Bid/ Price bid Proforma as per Annexure-VI;

55. Last Date of Submission of the Bid: Sealed Envelope containing Quotation in the
above-mentioned format should be submitted by the Bidder to the Office of the High
Court of Tripura strictly within 4:00 PM on or before 25.07.2022. The envelope
containing the quotation must be dropped in the Receive Section (Ground Floor) of
the Establishment Section of High Court of Tripura during the working hours of the
office on all working days. Quotation received from any Bidder after the stipulated
date and time, for reasons whatsoever shall not be taken into consideration for Bid
Evaluation and will be summarily rejected.
The High Court of Tripura may, at its discretion, extend the last
date/ time for submission of bids by amending the Tender Document, in which case
all rights and obligations of the High Court Tripura and Bidders previously subject
to the last date/time will thereafter be subject to the last date/time as extended.
56. Opening of the NIT Proposal: The Quotations received only within the stipulated
date and time shall be opened in the Chamber of the Registrar (Admn, P &M) on
27.07.2022 at 4:00 PM in presence of the Bidders/duly authorized representative
of the Bidders who may desire to be present. On completion of evaluation of the
Technical Bids, the list of the technically qualified bidders along with the date and
time of opening of Financial Bids shall be notified by the High Court in its official
websites and also communicated to the technically qualified bidders via email in
advance.
The date of opening of the Bids may, however, be changed, if required, at
the discretion of the Authority with notice to the Bidders;
57. The date of opening of the quotations may, however, be changed if required at the
discretion of the Authority with intimation to the Bidders.
58. TERMINATION FOR DEFAULT: The High Court of Tripura, without prejudice to
any other remedy for breach of contract, by written notice of default sent to the
Contractor, may terminate this Contract in whole or in part.
(i) if the Contractor fails to deliver maintenance services within the period(s)
specified in the Contract, or within any extension thereof granted by the High
Court;
(ii) if the Contractor fails to perform any other obligation(s) under the contract.

59. Force Majeure: The right of the Contractor to proceed with the work shall not be
terminated because of any delay in the completion of the work due to

Page 8 of 22
 unforeseeable causes beyond the control and without the fault or negligence of the
Contractor, including but not limited to acts of God, war or revolutions or civil
commotions, fires, epidemics, quarantine restrictions and freight embargos. If a
Force Majeure situation arises, the Contractor shall promptly notify the High Court
of Tripura in writing/email of such condition and the cause thereof. Unless
otherwise directed by the High Court in writing/email, the Contractor shall
continue to perform its obligations under the contract as far as reasonably
practical, and shall seek, all reasonable alternative means for performance not
prevented by the Force Majeure event.
60. RESOLUTION OF DISPUTES: The High Court of Tripura and the Contractor shall
make every effort to resolve amicably by direct informal negotiations, any
disagreement or disputes, arising between them under or in connection with the
Contract. Any claim, dispute or difference arising out of or in connection with this
agreement and which cannot be settled by mutual consultations, shall be referred
to sole Arbitration or an Arbitrator to be appointed by mutual consultations. The
award of the Arbitrator shall be final and binding between the parties as per the
terms and conditions of the Agreement to be executed on award of contract. The
Arbitration proceeding shall be governed by the Arbitration and Conciliation Act,
1996 and shall be conducted in Agartala. All disputes under this contract shall be
subject to the jurisdiction of High Court of Tripura.
61. List of the Hardware with model/specification and actual price of the equipments
are mentioned in Annexure-V. After Award of Contract, the selected bidder will
verify the status of the hardware and accordingly codify with Asset Code for CAMC.
During verification if any of the hardware equipment is found non-functional that
may be excluded from the item list of the AMC and thus the total AMC value will be
reduced accordingly.

(S. Chakraborty)
Registrar(Admn. P&M)
COPY TO:
1. Dy. Registrar (Vig.)-Cum- CPC, High Court of Tripura;
2. System Analyst, High Court of Tripura, Agartala with a request to upload the Notice
Inviting Tender in the web site of the High Court of Tripura, Agartala;
3. Superintendent, Store Section;
4. Superintendent, Accounts Section;
5. NOTICE BOARD, High Court of Tripura, Agartala and
6. ORDER FILE.

Digitally signed by SAJAL CHAKRABORTY

Date: 2022.07.02 16:10:59 +05'30'
Registrar(Admn., P&M)

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 HIGH COURT OF TRIPURA
AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

BID VALIDITY PERIOD:

The Bid shall remain valid for a period of 90 days from the date of opening of the
Technical Bid. However, in exceptional circumstances, the High Court may request the
consent of the Bidder for an extension of the period of Bid validity. The request and the
response thereto shall be made in writing. A Bidder accepting the request and granting
extension will not be permitted to modify his Bid.

CERTIFICATE

I/We ________ ____________ ____ certify that I/We __________ _______ have
read and understood all the terms and conditions of the tender document and that I/We
______ __________________ do hereby unconditionally accept all the terms and conditions
set out in the tender document. The information furnished in this Bid are true and correct
to the best of my/our knowledge and belief.

Date:
Authorized Signatory
Place: (Name & designation)
With Seal

Page 10 of 22
 Annexure-I
HIGH COURT OF TRIPURA
AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

BIDDER’S PROFILE & TECHNICAL BID PROFORMA

Part - I : General Information

(To be filled by Bidder)

Sl. No. Description Information to be furnished by Bidder

1. Description/name of the Bidder

2. Year of establishment/
incorporation
Whether proprietorship /
3a.
partnership / limited company etc.

Name(s) of the Proprietor / Partner

3b.
/ Managing Director etc.
4. Postal address :

Contact number(s)

Fax

e-mail
5. Whether the Bidder has any office
or branch in Agartala, Tripura. If so,
give details with complete address,
Contact person & contact
number(s).

6. Number of similar nature of works

undertaken in the past with names
of Institutions (brief description of
work to be mentioned with Work
Order and satisfactory completion
certificate of the competent
authority)

Page 11 of 22
Sl. No. Description Information to be furnished by Bidder
7. Details of single/ two largest
order(s) for similar nature of works
completed/ executed during the
preceding three financial years (i.e.
FY 2017-18, 2018-19 and 2019-20)

8. Turnover for the last Three

Financial years:
(a) 2018-19:
(b) 2019-20:
(b) 2020-21:
Year wise audited Balance Sheet is
required to be attached with the
relevant Work Orders.
9. Turnover for the last three financial
years from the
similar nature of work:
(a) 2018-19:
(b) 2019-20:
(b) 2020-21:
Year wise audited Balance Sheet is
required to be attached with the
relevant Work Orders.
10. Details of the existing clients is
required to be enclosed with this
proforma in the following format:

(a) Name of the Company /

Organization / Office

(b) Contact person with telephone

number and E-mail.

(c) Contract Period

(d) Copy of Work Order/

completion certificate is
required to be enclosed
11. Whether the Bidder is executing or
has performed work of a similar
nature for other High Court(s)/ Civil
Court(s) and if yes, give details.

12. Whether the Bidder is empanelled

with a Government Undertaking /
Government Organization/ Public
Sector Undertaking and if yes, give
details.

Page 12 of 22
Sl. No. Description Information to be furnished by Bidder
13. Whether the Bidder has ever been
black listed and if yes, give details.

14. Whether any criminal case is

pending against the Bidders / their
Partners/ Directors /Agents before
any Court and if yes, give details.

15. The Bidder is required to furnish

the following details with proof:

(a) PAN number

(b) Central Sales Tax / State

Registration Number

16. Bankers' Name and address

(Bankers' solvency certificate is
required to be attached)
17. Income Tax returns of the preceding
three Financial Years (i.e. FY 2018-
19, 2019-20 and 2020-21) are
required to be attached
18. Any other information which the
Bidder considers appropriate is
required to be furnished for the
purpose of this Bid.

Date:

Place: Authorized Signatory

(Name & designation with Seal)

*Note : One resident service/ maintenance engineer shall be deputed by the service
provider onsite to handle day to day complaints/ services. Onsite/ remote
services/ support & if required through specialized engineers are also being
provided by the service provider as and when required.

Page 13 of 22
 Annexure-II
SELF-DECLARATION
Bidder should submit the declaration being authenticated by any Judicial Magistrate 1st Class/ Notary Public.
(Department reserves the right to verify the same by its own means)

To
The Registrar (Admn., P & M)
High Court of Tripura,
Capital Complex,
Agartala, Tripura (W) – 799010.

Ref: ____________________ Date: ___________2022.

Sir

We, the undersigned, hereby declare that, we are not involved in any litigation with
any client which will impact execution of this project. We are not under a declaration of
ineligibility for corrupt or fraudulent practices. We are not blacklisted with any of the High
Court, Central/State Government or Public Sector Undertakings in India. We further declare
and certify that the software & proposed licenses used in the project are not procured from
any blacklisted agencies done by any High Court/Government of Tripura/any other
Government Departments.

Name of the Bidder : -

Signature : -

Seal of the Company:

Page 14 of 22
 Annexure-III

HIGH COURT OF TRIPURA

AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

PERFORMANCE BANK GUARANTEE PROFORMA

(To be executed on Non-Judicial Stamp Paper of ₹100/- or such higher value as per the Stamp
Act of the State in which the Guarantee is issued. Stamp Paper shall be in the name of the Bank
issuing the guarantee.) Bank GUARANTEE NO. : ________________DATED : ______________2022
Dear Sir,
1. THIS DEED OF GUARANTEE made on this .............................. day of ...................... 2021 between
the High Court of Tripura (hereinafter called the "High Court" which expression shall
unless excluded by or repugnant to the context includes its successors and assignees) of
the first part and the ......................................... (hereinafter called the "Bank" which expression
shall unless excluded by or repugnant to the context include its successors and assignees)
of the second part.
2. Whereas a contract dated ................................. has been executed between the High Court and
M/s. ____________________ having its registered office at ________________________ (hereinafter
referred to as "service provider") for comprehensive Annual Maintenance Contract (AMC)
of Computer systems and accessories of High Court of Tripura, as per the schedule
mentioned in Annexure ___ of the contract.
AND WHEREAS as per clause ___ of the contract, the service provider has to furnish a
Performance Bank Guarantee of 3% of the total AMC Award Value i.e. ₹................
(Rupees.................. only) valid for not less than 14 months, commencing from the date of
start of AMC as well as two months thereafter as and by way of security for the satisfactory
completion of Comprehensive Annual Maintenance Contract (AMC) of AIOs/PCs, Printers,
Scanner etc of High Court as per the terms and conditions of the contract dated …....................
AND WHEREAS on the request of the second party, the Bank executes these presents.

3.0. THIS DEED WITHNESSETH AND IT IS HEREBY AGREED AND DECLARED BY AND
BETWEEN PARTIES HERETO AS FOLLOWS:
3.1. The Bank hereby guarantees to the High Court that the …............. (name of the service
provider) is capable of executing the contract to the satisfaction of the High Court. In the
event of non satisfactory performance of the contract, the Bank shall indemnify and keep
the High Court indemnified to the extent of 10% of the total Work Order value i.e. Rs.
................. (Rupees ................. only) valid for a period of not less than 14 months, commencing
from the date of start of AMC as well as 2 months thereafter against any loss or damage

Page 15 of 22
 that may be caused to or suffered by the High Court on account of such non satisfactory
performance of the contract and the decision of the High Court in this regard will be final
and conclusive.
3.2. In consideration of the aforesaid clause 3.1 and at the request of the second party, we the
Bank hereby irrevocably and unconditionally guarantee that the second party shall
perform in an orderly manner its contractual obligations in accordance with the terms and
conditions set forth in the contract and in the event of the second party's failure to do so,
the Bank shall unconditionally pay to the High Court, on demand, any amount up to the
value mentioned in clause 3.1, without any reference to the second party and without
questioning the claim.
3.3. In the event of non-satisfactory performance of the contract, the decision of the High Court
in this regard shall be final and conclusive and binding on the Bank without demur. The
Bank shall pay forthwith the amount demanded by the High Court not withstanding any
dispute, if any, between the High Court and the second party.
3.4. The Bank further agrees that the guarantee herein shall remain in force during the period
mentioned in Clause 3.1 above and also any extended period provided by the High Court
beyond the aforesaid period.
3.5. This Guarantee shall not be affected by any change in the constitution, amalgamation,
absorption or reconstitution of the second party or the Bank.
3.6. The Bank undertakes not to revoke this guarantee at the instance of the second party for
any reason whatsoever.
3.7. The Bank further agrees that in order to give full effect to the Bank guarantee, the High
Court shall be entitled to act as if the Bank were its principal debtors in respect of its claim
against the second party and the Bank hereby expressly waives all its rights of surety ship
and other rights, if any, which are in any way inconsistent with this Guarantee.
Notwithstanding anything herein above, liability of the Bank under this guarantee is restricted
to Rs. .......... (Rupees ............................. only) and it will remain in force up to the period specified in
Clause 3.1 unless a suit to enforce any claim under the Guarantee is decreed against the Bank
before the period specified in Clause 3.1.

COUNTERSIGNED
Signature : Signature :
Name : Name :
Designation : Designation :
Organization : Organization :

Page 16 of 22
 Sl. No.

Failure Date/ Time

Complaint Date/ Time

Booking Complaint No.

Description of defective
items along with serial
nos.

Attended Date/Time
AGARTALA

Repaired Date/Time

Downtime
HIGH COURT OF TRIPURA

FORMAT FOR COMPLAINTS REGISTER

Engineer Name &

Signature

Signature of officer/staff
COMPLAINT LOCATION: ____________________________________________
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

of the High Court

Remarks

Page 17 of 22
Annexure-IV
 Annexure-V
HIGH COURT OF TRIPURA
AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)

List of the Hardware

Rates quoted for Comprehensive Annual Maintenance Contract (AMC) of the following Items

Company Date of PER UNIT

SL Category Model UNIT TOTAL COST
Name Purchase COST
1 PC/AIO DELL 28.04.2015 OPTIPLEX 3030 AIO BTX 31 रु 41,000 रु 12,71,000
2 PC/AIO DELL 19.01.2016 OPTIPLEX 3030 AIO BTX 20 रु 39,762 रु 7,95,238
3 PC/AIO LENOVO 15.03.2014 C360 AIO Desktop 29 रु 35,238 रु 10,21,902
4 PC/AIO DELL 11.05.2017 OPTIPLEX 3046 MT 18 रु 34,000 रु 6,12,000
5 PC/AIO DELL 28.04.2015 OPTIPLEX 9030 AIO CTO 6 रु 73,023 रु 4,38,138
6 Laptop MacBook 10.05.2019 Apple 13-inch Macbook 1 रु 1,57,000 रु 1,57,000
7 Laptop MacBook 17.06.2020 Apple 13-inch Macbook 1 रु 1,04,640 रु 1,04,640
8 Laptop MacBook 20.07.2020 Apple 13-inch Macbook 1 रु 1,03,814 रु 1,03,814
9 Laptop DELL 17.03.2016 Dell Latitude e7470 2 रु 1,04,335 रु 2,08,670
10 Laptop Lenovo 03.06.2014 Lenovo G-500 12 रु 33,800 रु 4,05,600
11 Laptop DELL 31.01.2017 DELL Vostro 15 रु 38,403 रु 5,76,045
12 Laptop DELL 15.03.2017 Dell Latitude e5470 1 रु 78,600 रु 78,600
13 Laptop HP 31.08.2013 HP Probook 4540s 66 रु 41,000 रु 27,06,000
CISCO Router 2801-HSEC/K9 1 रु 1,02,723 रु 1,02,723
CISCO WS-C2960 layer2 switch 8 रु 57,018 रु 4,56,144
CISCO WS-C2960 layer2 switch 2 रु 57,018 रु 1,14,036
14 LAN ITEMS CISCO 24.06.2010
CISCO WS-C2960G layer2 switch 2 रु 1,01,500 रु 2,03,000
CISCO WS-C3750G layer3 switch 1 रु 3,13,873 रु 3,13,873
1000-SX SFP Transceiver 22 रु 10,227 रु 2,25,002

Page 18 of 22
 Company Date of PER UNIT
SL Category Model UNIT TOTAL COST
Name Purchase COST
15 TV SONY 04.03.2015 SONY KD-48W600B 6 रु 87,900 रु 5,27,400
16 PROJECTOR EPSON 29.01.2014 EPSON EB-1880 2 रु 54,000 रु 1,08,000
17 SCREEN SCREEN 29.01.2014 5'X7' MOTORIZED SCREEN 2 रु 29,000 रु 58,000
18 Printer SAMSUNG 19.01.2016 LASERJET ML-2161 15 रु 5,723 रु 85,838
19 Printer HP 19.04.2018 LASERJET P1020 PLUS 4 रु 9,237 रु 36,949
20 Printer HP 04.09.2018 HP LASERJET MFP M126nw 1 रु 13,597 रु 13,597
21 Printer HP 04.09.2018 HP LASERJET P1108 3 रु 8,074 रु 24,221
22 Printer HP 09.07.2019 HP LASERJET P1108 3 रु 8,305 रु 24,915
23 Printer Epson 24.04.2018 Epson Color Printer L380 1 रु 10,424 रु 10,424
24 Printer HP 19.04.2018 HP DESKJET GT 5811 1 रु 11,017 रु 11,017
25 Printer HP 23.05.2018 HP COLOUR LJ PRO MFP180N 1 रु 37,344 रु 37,344
26 Printer HP 19.04.2018 HP LJ Pro M 203 DW 1 रु 13,136 रु 13,136
27 Printer HP 29.01.2019 HP LJ Pro M 203 DN 1 रु 14,407 रु 14,407
28 Printer HP 05.02.2014 HP LASERJET 1606DN 10 रु 8,541 रु 85,405
29 Printer ZEBRA 31.07.2018 STICKER PRINTER ZEBRA GC420 1 रु 15,000 रु 15,000
30 Printer HP 21.03.2011 LASERJET P1020 PLUS 2 रु 6,730 रु 13,460
31 Printer HP 21.03.2011 LASERJET P1020 PLUS 1 रु 6,730 रु 6,730
32 Scanner HP 19.01.2016 FLATBED SCANNER 8270 1 रु 52,290 रु 52,290
33 Scanner HP 21.03.2011 SCANNERJET SJ-G2410 1 रु 4,037 रु 4,037

TOTAL: रु 1,10,35,594

Page 19 of 22
 HIGH COURT OF TRIPURA Annexure-VI

AGARTALA
(Tender Notice No. : THC/AMC-1/Computer & Accessories/2022)
FINANCIAL BID/PRICE BID PROFORMA
Rates quoted for Comprehensive Annual Maintenance Contract (CAMC) of the following Items
(To be filled by Bidder)

Unit AMC Tax Unit

Brand Item wise
SL Category Model Price (viz. Price Qty
Name TOTAL COST
(without tax) GST) with tax
(a) (b) (c) (d) (e) (f) (g = e + f) (h) ( i = g X h)
1 PC/AIO DELL OPTIPLEX 3030 AIO BTX 31
2 PC/AIO DELL OPTIPLEX 3030 AIO BTX 20
3 PC/AIO LENOVO C360 AIO Desktop 29
4 PC/AIO DELL OPTIPLEX 3046 MT 18
5 PC/AIO DELL OPTIPLEX 9030 AIO CTO 6
6 Laptop MacBook Apple 13-inch Macbook 1
7 Laptop MacBook Apple 13-inch Macbook 1
8 Laptop MacBook Apple 13-inch Macbook 1
9 Laptop DELL Dell Latitude e7470 2
10 Laptop Lenovo Lenovo G-500 12
11 Laptop DELL DELL Vostro 15
12 Laptop DELL Dell Latitude e5470 1

Page 20 of 22
 Unit AMC Tax Unit
Brand Item wise
SL Category Model Price (viz. Price Qty
Name TOTAL COST
(without tax) GST) with tax
13 Laptop HP HP Probook 4540s 66
CISCO Router 2801-HSEC/K9 1
CISCO WS-C2960 layer2 switch 8
CISCO WS-C2960 layer2 switch 2
14 LAN ITEMS CISCO
CISCO WS-C2960G layer2 switch 2
CISCO WS-C3750G layer3 switch 1
1000-SX SFP Transceiver 22
15 TV SONY SONY KD-48W600B 6
16 PROJECTOR EPSON EPSON EB-1880 2
17 SCREEN SCREEN 5'X7' MOTORIZED SCREEN 2
18 Printer SAMSUNG LASERJET ML-2161 15
19 Printer HP LASERJET P1020 PLUS 4
20 Printer HP HP LASERJET MFP M126nw 1
21 Printer HP HP LASERJET P1108 3
22 Printer HP HP LASERJET P1108 3
23 Printer Epson Epson Color Printer L380 1
24 Printer HP HP DESKJET GT 5811 1
25 Printer HP HP COLOUR LJ PRO MFP180N 1
26 Printer HP HP LJ Pro M 203 DW 1
27 Printer HP HP LJ Pro M 203 DN 1
28 Printer HP HP LASERJET 1606DN 10

Page 21 of 22
 Unit AMC Tax Unit
Brand Item wise
SL Category Model Price (viz. Price Qty
Name TOTAL COST
(without tax) GST) with tax
29 Printer ZEBRA STICKER PRINTER ZEBRA GC420 1
30 Printer HP LASERJET P1020 PLUS 2
31 Printer HP LASERJET P1020 PLUS 1
32 Scanner HP FLATBED SCANNER 8270 1
33 Scanner HP SCANNERJET SJ-G2410 1
Total CAMC Cost (in INR) :
Total CAMC Cost (in word):

*Total quantity of items/ services may be increased or decreased by the High Court of Tripura.

Date:
Authorized Signatory
Place: (Name & designation with seal)

Page 22 of 22