5 Customer engagement | 5.1 Marketing strategies | Exercise 1
8 Someone wno Is well-
9. When we say that thereis
more than meets
fi their steeve, it means that they nave aplan they have not,
yet announced
i out another, it can correct the first action or make it neutral,
° 7 Complete the text with suitable words and phrases from Exercises 5 and 6.
Asa marketer, my job is to make sure that customers
1__ the ideas, products and services being sold
By understanding something about human psychology
and behaviour, it is easier to be and
convince customers that we are selling what they need.
Products that promote the >____of customers
by using buzzwords and listing the benefits of a product
make it easier to * the shoppers’ need to.
convince themselves that they have a balanced diet.
Itis clear to us, and probably to the customer, that a
healthy snack will not ® the unhealthy
ere of sweet treats, for example, but itis stilla
we can use to our advantage. Customers
may be’, to buy an item we have called a
‘superfood’, but they are not forced to buy it. Some may
feel that it was our intention to® the
customer deliberately through the description, but
everyone is free to choose for themselves.
>
°°
Work in pairs. What might influence your purchasing decisions?
apps with suggestions of products or services
+ point-of-sale (POS) displays in shops
in-store product demonstrators and/or samples
+ other
Teacher's resources: :
extra activities