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QUESTION:

ANSWER: AMAZON FULFILLMENT CENTER

INTRODUCTION: Amazon is successful due to its high quality customer experience. They
offer reasonable prices, reliable shipping , a large product catalog, safety while shopping and
they cater their products on display to each individual consumer. Amazon was founded by
JEFFREY PRESTON BEZOS is an American entrepreneur , media proprietor , investor,
computer engineer and commercial astronaut. Who played a key role in the growth of e-
commerce as the founder and chief executive officer of Amazon.com, an online retailer. In 2020
he had a net worth of more than $180 billion. Amazon has earth’s most customer centric
company for consumers, sellers and enterprises. The headquarter is currently located in seattle
Washington with several branches across the world. In order to achieve the level of success that
Amazon has, BEZOS surrounded himself with key people.
CONCEPT: Amazon has been known as one of the best electronic platforms offering an
unlimited range of product and services. It is a cost leadership business that generates massive
sales due to its low and convenient prices. Ever since Amazon entered the market, it has always
managed to take advantage of the technological changes by providing a variety of offering that
satisfies the needs and wants of the customers. There have been many complaints from
employees at Amazon’s fulfillment centers. Workers alleged that they are given backbreaking
tasks in the warehouses. They also vent their dismay over intrusive surveillance technologies
including automated tracking systems and cameras that monitors their every move. The petition
called on Amazon to consolidate workers’ two 15 minute break into a 30 minute one. Workers
say it can take up to 15 minute just to walk to and from the warehouse break room. Workers also
called the Amazon to provide more reliable public transit services to the warehouse. They also
called attention to reports of high injury rates at the facility there, which were found to be three
times the national average for warehouses, based on the company’s injury reports to the
occupational safety and health administration (OSHA).Amazon which began as an online
bookstore now sell products of all kinds – including lawn mowers and beauty products- and
boasts 2010 revenue exceeding $34 billion. But a difference between Amazon and such stores as
Barns and Noble or Walmart is that the entire operation is invisible to customers, other than what
they see on their computer screens .The company has also been embroiled in major controversy
with California lawmakers all year over legislation that would require it to collect sales tax on
online purchases by California customers. The battle escalated in July when Amazon started a
campaign to collect signatures to try to overturn via a referendum a sales tax collection bill that
look effect July 1 . workers said they were forced to endure brutal heat inside the sprawling
warehouse and were pushed to work at a pace many could not sustain. Employees were
frequently reprimanded regarding their productivity and threatened with termination , workers
said. Several former workers who were fired told the outlet that they had been aggressively
interrogate for taking part in union efforts, while also claiming that the company had selectively
enforced policies related to social distancing and the use of offensive language. Some of those
same workers also accused Amazon of making allegations against them that seemingly played
into racist stereotypes .According to new investigation report , Amazon’s toxic workplace shows
why we need to prioritize employee mental health. In a new investigation report, reporters from
the daily beast found that over a period of five years, 189 emergency calls were made from 46
Amazon warehouse sites for employee mental health episode – many of which were suicide –
related. Amazon offers high – paying jobs to thousands of Americans. Antitrust action against
the company would only hurt consumers. Amazon has bullied and bought its way to domination
in the online market, hurting small retailers and brick and mortar stores in the process. The
National Labor Relations Board prosecutors determined that Amazon violated federal labor law
by holding mandatory anti-union meetings at a warehouse where workers were weighing
whether to unionize. A may 2021 report published by the strategic organizing center found
Amazon’s injury rates were double the injury rate in the warehousing industry and 80% higher
than the industry average for serious injuries in 2020.
CONCLUSION: HOW SHOULD AMAZON TAKE CARE OF THEIR EMPLOYEES?
Taking care of our employees health and wellness is a priority. That’s why we offer medical ,
dental and vision coverage to all our regular full time employees, regardless of their level, tenure
or position. Fair and consistent treatment of employees in the workplace build trust , enhances
morale , deepens loyalty and spurs productivity. Providing employees with opportunities to
input feedback. Acknowledging employees’ contributions. Making time for employees to
provide input on decisions when possible. Treating employees with respect and dignity.

QUESTION:

ANSWER: EMPLOYEE AND EMPLOYER RELATIONS

INTRODUCTION- An employee relations strategy is a way to create balance between
employers and employees by creating an environment conductive to each needs. Employers want
productivity and performance, employees want acknowledgement and appreciation. A good
employee relations strategy will help both get what they want. Typically an organization’s
human resources department manages employee relations efforts, however, some organizations
may have a dedicated employee relations manager role. Typical responsibilities of an employee
relations manager include acting as a liaison or intermediary between employees and managers
and either creating or advising on the creation of policies around employee issues like fair
compensation, useful benefits, paper work- life balance, reasonable working hours and others.
When it comes to employee relations an HR department has two primary functions. First , HR
helps prevent and resolve problems or disputes between employees and management. Second,
they assist in creating and enforcing policies that are fair and consistent for everyone in the
workplace.
CONCEPT: Healthy employee relations lead to more efficient, motivated and productive
employees which further lead to increase in production level. Over 40 percent of the companies
listed in the top 100 of fortune magazine’s “America’s best companies to work for” also appear
on the Fortune 500.A positive climate of employee relations- with high level of employee
involvement , commitment and engagement – can improve business outcomes as well as
contribute to employees’ wellbeing. Conflict management . it happens everywhere and is
inevitable but we should avoid it. Hours and wage issues . A job satisfaction study by a Chicago
based management consulting firm, HR solutions .Employee relations issues are inevitable. The
best thing you can do as a business owner or manager is to have clear policies in place. These
may include a code of conduct, leave policies, bullying and discrimination policies, drug and
alcohol policies, privacy policies , email policies and more. Factors affecting Employer –
employee relationship according to Odhong and Omolo , there are four significant factors that
affect employer- employee relationship, these are collective bargaining, wages and salaries,
recruitment and communication.
Collective Bargaining- Collective bargaining is the process in which working people , through
their unions, negotiate, contracts with their employers to determine their terms of employment,
including pay, benefits, hours, leave ,job health and safety policies , ways to balance work and
family and more. It helps in developing trust and mutual respect between employers ,workers
and their organizations. It increases stability and productivity in labor relations .It benefits both
the parties ,as the workers get fair remuneration for the work performed without impairing the
capacity of the employers to work profitably.
Wages and Salaries- Wages are payments for labor services referred frequency, expressed in
hourly rates , while a salary is a similar payment, expressed in weekly , monthly or annual rates.
A wage is the remuneration paid, for the service of labor in production ,periodically to an
employee. Wage and salary structure consists of the various salary grades and their different
levels of single jobs or groups of jobs. The term wage structure is used to describe salary
relationship within a particular grouping.
Recruitment- Recruitment refers to the process of identifying attracting, interviewing, selecting,
hiring and onboarding employees. In other words , it involves everything from the identification
of a staffing need to filling it. Depending on the size of an organization, recruitment is the
responsibility of a range of workers. Larger organizations may have entire teams of recruiters,
only others only a single recruiter. In small outfits, the hiring manager may be responsible for
recruiting. In addition, many organizations outsource recruiting to outside firms. Companies
almost always recruit candidate for new positions via advertisements, job boards, social media
sites and others.
Communication- Communication is not only important in our daily lives but also plays a crucial
role at workplace. It is one of the most important factors which either improves or spoils the
relationship among employees. The communication has to be transparent and precise for a warm
relationship among employees. Encouraging feedback from all employees regarding safety,
including soliciting possible solutions to identified hazards, ideas for better safety awareness and
safer practices and identification of possible safety hazards. Communicating safety policies,
training programs and other safety- related matters to employees. There are many ways to
facilitate two-way communication including face to face meetings, interactive video interviews,
employee surveys, Q&A features on the company intranet and suggestion boxes. Good
communication can boost teamwork and lead to better project collaboration. It applies to
practically every industry. Workplace communication
 is important for streamlining internal communication. Maintaining effective communication
ensures that management and the team below them are on the same page.
CONCLUSION- WHY ARE EMPLOYEE RELATIONSHIPS IMPORTANT TO EMPLOYEE
AND EMPLOYERS?
When employee and line managers gave good relationships, employee feel more confident and
more able to approach management to discuss training and development needs. Employees want
to know that the business takes them seriously and that their managers will invest long-term
career success. Strong employee relations have a positive impact on the company’s growth and
revenue. People who feel motivated and engaged in the workplace do an excellence job in their
assigned roles, resulting in better products, greater customer satisfaction and increased sales.
Employees are a company’s most valuable asset.

QUESTION:

ANSWER: INDUSTRIAL DISPUTES ACT 1947

INTRIDUCTION- The act was drafted to make provisions for the investigation and settlement of
industrial disputes and to secure industrial peace and harmony by providing mechanism and
procedure for the investigation and settlement of industrial disputes by conciliation, arbitration
and adjudication which is provided under the statue. There are various authorities under the act
such as the works committee, conciliation, officer , conciliation board .courts of inquiry , labor
court, tribunal , national tribunal .The industrial disputes act 1947 extended to the whole of India
and regulated Indian labor law so far as that concerns trade unions as well as individual workman
employed in any Industry within the territory of Indian mainland. Enacted on 11 March 1947 and
it came into force 1 April. There are VII chapters and 40 sections under this act. It extents to the
whole India.
CONCEPT- (a)- Salient features of Industrial Disputes Act 1947
Some of the distinguishing features of the industrial disputes act, 1947 may be summarized as
under-
1- Any industrial disputes may be referred to an industrial tribunal by an agreement of parties to
the disputes or by the appropriate government if it deems it expedient to do so.
2- An award declare the arbitrator shall be binding on both the parties to the dispute for the
specified period not exceeding one year. It shall be normally enforced buy the government.
3- Prohibition of illegal strikes and lockouts.
4-Compensation to the workmen incase of layoff, retrenchment and transfer or closure of an
undertaking.
5- A number of authorities such as the works committee, board of conciliation ,courts of enquiry
,labor courts ,industrial tribunal and national tribunal are provided for the settlement of industrial
disputes. Each one of these authorities plays an important role in speedy redressal of grievances
and peaceful and amicable settlement of disputes.

(b)- Grievance Settlement Machinery Under Industrial Disputes Act

1- Every industrial establishment employing twenty or more workmen shall have one or more
Grievance Redressal committee foe the resolutions of disputes arising out of individual
grievances.
2- The total number of members of the Grievance Redressal Committee shall not exceed more
than six, provided that there shall be, as far as practicable , one women member if the Grievance
Redressal Committee has two members and in case the number of members are more than two ,
the number of women members may be increased proportionately.
3-The grievance redressal committee shall consist of equal number of members from the
employer and the workmen,
4-The chairperson of the grievance redressal committee shall be selected from the employer and
from among the workmen alternatively on rotation basis every year.
5- The workmen who is aggrieved of the decision of the grievance redressal committee may
prefer an appeal to the employer against the decision of grievance redressal committee and the
employer shall within one month from the date of receipt of such appeal, dispose off the same
and send a copy of his decision to the workmen concerned.
6- Nothing contained in this section shall apply to the workmen for whom there is an established
grievance redressal mechanism in the establishment.
7-Notwithstanding anything contained in this section, the setting up of grievance redressal
committee shall not affect the right of the workman to raise industrial dispute on the same matter
under the provisions of this act.
CONCLUSION- WHAT IS THE PURPOSE OF INDUSTRIAL DISPUTES ACT 1947?
The main aim of the industrial disputes act , 1947 is to maintain a balance between labor and
industry welfare by ensuring industrial peace and harmony. It focuses on the mechanism and
procedure for the investigation and settlement of industrial disputes by conciliation, arbitration
and adjudication, which is provided under the statute.