RETAIL BANKING TARIFF - PREFERRED AND PRIVATE BANKING EFFECTIVE 13TH DECEMBER 2021

PRODUCT/SERVICE PREFERRED BANKING PREFERRED PLUS PRIVATE PREMIUM PRIVATE PRIORITY

MONTHLY MAINTENANCE FEES
Current Account (ZMW) K80.00 K100.00 "K175 Club fee Discount is offered for Customers that maintain balances of K250,000 and above " "K300 Club fee Discount is offered for Customers that maintain balances of K400,000 and above "
Foreign Currency Accounts (US$) US$8.00 US$8.00 US$8.00 US$8.00
Foreign Currency Accounts (GBP) GBP6.00 GBP6.00 GBP6.00 GBP6.00
Foreign Currency Accounts (EUR) EUR7.00 EUR7.00 EUR7.00 EUR7.00
Foreign Currency Accounts (ZAR) ZAR100.00 ZAR100.00 ZAR100.00 ZAR100.00
Zanaco Aspire Account K80.00 K99.00 N/A N/A
Savings Account Free Free Free Free
SureSave Account Free Free Free Free
No charge on dormant accounts No Charge on dormant Account No charge on dormant accounts No charge on dormant accounts
MINIMUM BALANCE
Salary Account Nil Nil Nil Nil
Savings Account K350.00 K350.00 K500.00 K500.00
SureSave Account K300.00 K300.00 K300.00 K300.00
Pensioners Savings Account K10.00 K10.00 K10.00 K10.00
FX Current Account (US$) Nil Nil Nil Nil
FX Current Account (GBP) Nil Nil Nil Nil
FX Current Account (EUR) Nil Nil Nil Nil
FX Current Account (ZAR) Nil Nil Nil Nil
Term Deposits Account K10,000.00 K10,000.00 K25,000.00 K50,000.00
Account below minimum balance (Flat fee per month)
Savings and SureSave Account K20.00 K20.00 Free Free

WITHDRAWALS
ATM withdrawal
ATM withdrawal at Zanaco ATM (per successful withdrawal) K11.00 K11.00 Free Free
ATM withdrawal other banks K20.00 K20.00 K20.00 K20.00
ATM withdrawal International K25.00 + 1.5%, Maximum K65.00 K25.00 + 1.5%, Maximum K65.00 K25.00 + 1.5%, Maximum K65.00 K25.00 + 1.5%, Maximum K65.00
Cardless Withdrawals Free Free Free Free
Point of Sale (POS) cash withdrawal
POS cash withdrawal at Zanaco Xpress Agent
0 to K150 K6.50 K6.50 Free Free
K151 to K250 K7.50 K7.50 Free Free
K251 to K500 K8.00 K8.00 Free Free
K501 to K1000 K8.50 K8.50 Free Free
K1001 to K2000 K9.00 K9.00 Free Free
K2001 to K4000 K10.50 K10.50 Free Free
K4001 to K10000 K11.00 K11.00 Free Free
Over the Counter (OTC) withdrawal at any Zanaco Branch
OTC cash/cheque cash withdrawal where the amount and or denominations being withdrawn can be dispensed by the ATM K150.00 K150.00 Free Free
Excessive encashment Free Free Free Free
Savings Accounts Withdrawals
Withdrawals in excess of 1 per month K50 for each excess debit entry K50 for each excess debit entry K50 for each excess debit entry K50 for each excess debit entry

DEPOSITS
Point of Sale (POS) cash deposit
Cash Deposit at Zanaco Xpress Agent Free Free Free Free
Over the Counter (OTC) cash deposit at any Zanaco branch
OTC cash deposit Free Free Free Free
OTC Bulk cash deposits of coins Free Free Free Free
OTC Bulk cash deposits in excess of K100,000.00 Free Free Free Free
OTC Bill Muster cash deposit Free Free Free Free
Cheque Deposits
OTC Cheque deposits for Zanaco cheques (charged to the drawer’s account) Free Free Free Free
Deposit Books
Deposit book numbered unpersonalised - 50 duplicate leaves K50.00 K50.00 K50.00 K50.00

FUNDS TRANSFERS
Over the Counter (OTC) Funds Transfer
OTC funds transfer within Zanaco Free Free Free Free
OTC funds transfer to other banks - DDACC (Manual) K25.00* K25.00* K25.00* K25.00*
OTC funds transfer to other banks - RTGS (Manual) K55.00* K55.00* K55.00* K55.00*

Telegraphic Transfers
Telegraphic Transfer (Inward) Free Free Free Free
Telegraphic transfer (Outward) 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent
Investigating fees on Telegraphic Transfers K184.80 plus US$30.00 correspondent charges K184.80 plus US$30.00 correspondent charges K184.80 plus US$30.00 correspondent charges K184.80 plus US$30.00 correspondent charges

Mobile Banking (XAPIT) Transfers

Funds Transfer Internal to Zanaco Account Free Free Free Free
Funds Transfer to other banks - DDACC (Electronic) K10.00 K10.00 K10.00 K10.00
Funds Transfer to other banks - RTGS (Electronic) K40.00 K40.00 K40.00 K40.00
Cash Out to Mobile Number for both Zanaco and Non Zanaco Customers K11.00 K11.00 K11.00 K11.00

PAYMENTS
Mobile banking bills payment
Mobile banking bills payment K6.50 K6.50 K6.50 K6.50
Standing Order
Standing order set up Free Free Free Free
Individual transactions (internal payments within Zanaco) Free Free Free Free
Individual transactions to other banks - DDACC (Manual) K25.00* K25.00* K25.00* K25.00*
Individual transactions to other banks - RTGS (Manual) K55.00* K55.00* K55.00* K55.00*
Individual transactions (international payments)TT's 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent
Premature cancellation of standing order Free Free Free Free
Cheques
Cheque book 25 leaves (ZMW) K100.00 K100.00 N/A N/A
Cheque book 50 leaves (ZMW) K200.00 K200.00 K200.00 K200.00
Cheque book 50 leaves Foreign Currency Accounts - USD USD 10.00 USD 10.00 USD 10.00 USD 10.00
Cheque book 50 leaves Foreign Currency Accounts - GBP GBP 8.00 GBP 8.00 GBP 8.00 GBP 8.00
Cheque book 50 leaves Foreign Currency Accounts - EUR EUR 9.00 EUR 9.00 EUR 9.00 EUR 9.00
Cheque book 50 leaves Foreign Currency Accounts - ZAR ZAR200.00 ZAR200.00 ZAR200.00 ZAR200.00
Cheque processing (ZMW) Free Free Free Free
Foreign currency cheque processing (US$) Free Free Free Free
Foreign currency cheque processing (GBP) Free Free Free Free
Foreign currency cheque processing (EUR) Free Free Free Free
Foreign currency cheque processing (ZAR) Free Free Free Free
Stop payment order K300.00* K300.00* K300.00* K300.00*
Irregularly drawn cheques (technical reasons) Free Free Free Free
Bank/Manager’s cheque issued K200.00* per cheque K200.00* per cheque K200.00* per cheque K200.00* per cheque
Counter cheque cash voucher Free Free N/A N/A
Unpaid cheque, DDACC/ RTGS/Stop Payment and standing orders due to insufficient funds K510.00 per item K510.00 per item K510.00 per item K510.00 per item

INTERNET BANKING
Set up fee Free Free Free Free
Monthly fee Free Free Free Free
Internet transaction within Zanaco Free Free Free Free
Internet transaction to other bank - DDACC (Electronic) K10.00 K10.00 K10.00 K10.00
Internet transaction to other bank - RTGS (Electronic) K40.00 K40.00 K40.00 K40.00
International Transfers (SWIFT) 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent 1% of the amount, minimum US$20, maximum US$60 or Kwacha equivalent
Online Payments by Card 1.5% of the amount, minimum K20.00, maximum K65.00 1.5% of the amount, minimum K20.00, maximum K65.00 1.5% of the amount, minimum K20.00, maximum K65.00 1.5% of the amount, minimum K20.00, maximum K65.00
Internet banking statement Free Free Free Free
E-Tracer (bank statement sent via email)
Application and set up fee Free Free Free Free
Per statement Free Free Free Free

BALANCE ENQUIRIES
Balance enquiry at Zanaco ATM Free Free Free Free
Balance enquiry at non Zanaco ATM Free Free Free Free
Balance enquiry using mobile banking Free Free Free Free
Over-the-counter balance enquiry at branch Free Free Free Free
SMS alerts for the transactions on the account Free Free Free Free
Balance enquiry by card at Zanaco Xpress Agent Free Free Free Free

AIRTIME PURCHASES
ATM airtime top -up Free Free Free Free
Mobile banking airtime purchase Free Free Free Free

STATEMENTS
Monthly statement for Aspire and Current Accounts Free Free Free Free
Monthly statement for Pensioners, SureSave and Savings Accounts Free Free Free Free
Interim/ Duplicate statement at branch K250.00* K250.00* Free Free
Interim/ Duplicate statement via Portal K60.00* K60.00* Free Free

MINI STATEMENTS
Mobile Banking mini statement K3.00 K3.00 K3.00 K3.00
Mini statement at Zanaco ATM K5.00 K5.00 Free Free
Mini statement at other Bank’s ATM N/A N/A N/A N/A

DEBIT CARDS
First card issued on new account Free Free Free Free
Uncollected card (Beyond 90 Days) K100.00* K100.00* K100.00* K100.00*
Card Replacements
Lost card/stolen K100.00* K100.00* K150.00* K150.00*
Pin forgotten Free Free Free Free
Expired card Free Free Free Free
Quarterly ATM card fee Free Free Free Free
Visa transaction dispute fee (disputes where the customer is at fault) Fee to apply on cost recovery basis Fee to apply on cost recovery basis Fee to apply on cost recovery basis Fee to apply on cost recovery basis

GENERAL BANKING SERVICES

Cheque image/copy K200.00* per image/copy K200.00* per image/copy K200.00* per image/copy K200.00* per image/copy
Counter voucher image/copy K200.00* per image/copy K200.00* per image/copy K200.00* per image/copy K200.00* per image/copy
Outward status enquiry except on account opening N/A N/A N/A N/A
Certification of customer’s documents K50.00* per copy K50.00* per copy Free Free
Certificate of balance K50.00* K50.00* K50.00* K50.00*
Search fee for items 6 months to 1 year K200.00* per item K200.00* per item K200.00* per item K200.00* per item
Search fee for items over one year K300.00* per item K300.00* per item K300.00* per item K300.00* per item
Commission on Bank references K50.00* K50.00* K50.00* K50.00*
Commission on Confirmation of Bank Accounts K50.00* K50.00* K50.00* K50.00*
Night Safe N/A N/A N/A N/A

SAFE CUSTODY
Small envelopes/ Tamper proof bag (A5 size) N/A N/A N/A N/A
Medium envelopes/ Tamper proof bag (A4 size) N/A N/A N/A N/A
Large envelopes/ Tamper proof bag (A3 size) N/A N/A N/A N/A

ACCOUNT CLOSURE / DORMANT ACCOUNTS

Dormant account reactivation fee Free Free Free Free
Closure of account Free Free Free Free
Closure of account Foreign currency Free Free Free Free
Premature withdrawal of Term Deposit K500.00 K500.00 K500.00 K500.00
Premature Withdrawal - Upfront Interest K1,000.00 K1,000.00 K1,000.00 K1,000.00
Premature withdrawal - Partial Redemption N/A N/A K1,000.00 K1,000.00

INVESTMENT IN GOVERNMENT SECURITIES

Commission - Treasury bills 1% of discount, minimum K115.00 1% of discount, minimum K115.00 1% of discount, minimum K115.00 1% of discount, minimum K115.00
Commission - GRZ bonds 1% of discount, minimum K115.00 1% of discount, minimum K115.00 1% of discount, minimum K115.00 1% of discount, minimum K115.00
Form G letter of guarantee to BOZ for T/B & bonds K80.00 K80.00 K80.00 K80.00

PURCHASE OF FOREIGN EXCHANGE

Travellers Cheques N/A N/A N/A N/A
Foreign currency notes Buying rate Buying rate Buying rate Buying rate
Collection charges on cheques - International N/A N/A N/A N/A
Postage Full cost Full cost Full cost Full cost
Conversion from Foreign Currency to ZMW Buying rate - Free Buying rate - Free Buying rate - Free Buying rate - Free

SALE OF FOREIGN EXCHANGE

Foreign currency notes Selling rate Selling rate Selling rate Selling rate
Draft /Bills 1% of the amount min K158.40 max K528.00 or US$ equivalent 1% of the amount min K158.40 max K528.00 or US$ equivalent 1% of the amount min K158.40 max K528.00 or US$ equivalent 1% of the amount min K158.40 max K528.00 or US$ equivalent
Draft Cancellation K132.00 K132.00 K132.00 K132.00
Draft Stop Payment K132.00 plus US$30.00 correspondent charges K132.00 plus US$30.00 correspondent charges K132.00 plus US$30.00 correspondent charges K132.00 plus US$30.00 correspondent charges
Postage Full cost Full cost Full cost Full cost
Collection charges on cheques - International N/A N/A N/A N/A
Conversion from ZMW to Foreign Currency Selling rate - Free Selling rate - Free Selling rate Selling rate

LOANS & OVERDRAFTS

Authorised Loans & Overdrafts applicable rate BOZ Policy Rate + Margin. USD Base Rate + Margin BOZ Policy Rate + Margin. USD Base Rate + Margin BOZ Policy Rate + Margin. USD Base Rate + Margin BOZ Policy Rate + Margin. USD Base Rate + Margin
Arrangement fees for new, renewal, enhancement, excess of approved facilities 3.5% min K600.00 3.5% min K600.00 3.5% min K600.00 3.5% min K600.00

* Applicable VAT Excluded (To be debited from your account in addition to the Commission)

Note: All charges are on pay as you go pricing with the exception of monthly Maintenance fees and Account Minimum balances on Savings Products