Scribd Logo
Upload

Welcome to Scribd!

  • 22 views

    Achieving Quality Production

    Uploaded by

    Orangess Girl
    This document discusses three methods for achieving quality in production: quality control, quality assurance, and total quality management. Quality control checks for quality after production and can find faults, but not the root causes. Quality assurance checks for quality throughout production to eliminate defects earlier. Total quality management focuses on continuous quality improvement at all stages of production through employee involvement. Maintaining quality is important for customer satisfaction, reputation, and reducing costs from rework and replacements.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Achieving Quality Production

    Uploaded by

    Orangess Girl
    22 views2 pages
    This document discusses three methods for achieving quality in production: quality control, quality assurance, and total quality management. Quality control checks for quality after production and can find faults, but not the root causes. Quality assurance checks for quality throughout production to eliminate defects earlier. Total quality management focuses on continuous quality improvement at all stages of production through employee involvement. Maintaining quality is important for customer satisfaction, reputation, and reducing costs from rework and replacements.

    Original Title

    Achieving quality production.docx

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document discusses three methods for achieving quality in production: quality control, quality assurance, and total quality management. Quality control checks for quality after production and can find faults, but not the root causes. Quality assurance checks for quality throughout production to eliminate defects earlier. Total quality management focuses on continuous quality improvement at all stages of production through employee involvement. Maintaining quality is important for customer satisfaction, reputation, and reducing costs from rework and replacements.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    22 views2 pages

    Achieving Quality Production

    Uploaded by

    Orangess Girl
    This document discusses three methods for achieving quality in production: quality control, quality assurance, and total quality management. Quality control checks for quality after production and can find faults, but not the root causes. Quality assurance checks for quality throughout production to eliminate defects earlier. Total quality management focuses on continuous quality improvement at all stages of production through employee involvement. Maintaining quality is important for customer satisfaction, reputation, and reducing costs from rework and replacements.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    ACHIEVING QUALITY PRODUCTION

    ❖ Quality means to produce a good or service which + Quality control may find faults and errors
    meets customer expectations. The products but doesn’t find out why the fault has occurred,
    should be free of faults or defects. Quality is so the it’s difficult to solve the problem
    important because it:
    + if product has to be replaced and reworked, then it
    is very expensive for the firm
    ► establishes a brand image
    ► builds brand loyalty
    ► maintains good reputation
    ► increase sales Quality Assurance
    ► attract new customers
    ❖ Quality assurance is the checking for quality
    throughout the production process of a good or
    If there is no quality, the firm will service.

    ► lose customers to other brands # Advantages


    ► have to replace faulty products and repeat poor
    service, increasing costs ✔ Eliminates the fault or defect before the
    ► bad reputation leading to low sales and profits customer receives it, so better customer
    satisfaction

    ✔ Since each stage of production is checked for


    ■ There are three methods a business can quality, faults and errors can be easily identified
    implement to achieve quality: quality control, and solved
    quality assurance and total quality management.
    ✔ Products don’t have to be scrapped or reworked as
    often, so less expensive than quality control
    Quality Control
    # Disadvantages
    ❖ Quality control is the checking for quality at the
    end of the production process, whether a good or
    + Expensive to carry out since quality checks have to
    a service.
    be carried throughout the entire process, which
    will require manpower and appropriate technology
    # Advantages at every stage.

    ✔ Eliminates the fault or defect before the + How well will employees follow quality standards?
    customer receives it, so better customer The firm will have to ensure that every employee
    satisfaction follows quality standards consistently and
    prudently, and knows how to address quality
    issues.
    ✔ Not much training required for conducting this
    quality check

    Total Quality Management (TQM)


    # Disadvantages

    + Still expensive to hire employees to check for ❖ Total Quality Management or TQM is


    quality the continuous improvement of products and
    production processes by focusing on quality at
    each stage of production. There is great emphasis
    1 PAGE \* MERGEFORMAT 1
    ACHIEVING QUALITY PRODUCTION
    on ensuring that customers are satisfied. In TQM, a good reputation and positive customer reviews
    customers just aren’t the consumers of the final are good indicators of the service’s quality.
    product. It is every worker at each stage of
    production. Workers at one stage have to ensure
    the quality standards are met for the product in
    production at their stage before they are passed
    onto the next stage and so on. Thus, quality is
    maintained throughout production and products
    are error-free.

    ✧ TQM also involves quality circles and like Kaizen,


    workers come together and discuss issues and
    solutions, to reduce waste and ensure zero
    defects.

    # Advantages

    ✔ quality is built into every part of the production


    process and becomes central to the workers
    principles

    ✔ eliminates all faults before the product gets to


    the final customer

    ✔ no customer complaints and so improved brand


    image

    ✔ products don’t have to be scrapped or reworked,


    so lesser costs

    ✔ waste is removed and efficiency is improved

    # Disadvantages

    + Expensive to train employees all employees

    + Relies on all employees following TQM– how well


    are they motivated to follow the procedures?

    How can customers be assured of the


    quality of a product or service?

    → They can look for a quality mark on the product


    like ISO (International Organization for
    Standardization). The business with these quality
    marks would have followed certain quality
    procedures to keep the quality mark. For services,

    2 PAGE \* MERGEFORMAT 1

    You might also like