Delhivery - About The Industry
Delhivery - About The Industry
Delhivery - About The Industry
Catering to a with a population of 1.25 billion people is a challenge for any industry and more of a
challenge to the logistics industry of India. Such a densely populated country have a lot of issues in
the last mile delivery in door to door segment, adding to this issue most of the cities are unplanned
and the houses are not organized. The Indian Postal Services a government institution tried to cater
to this market and pincodes were assigned to each and every area since a long time. The system
used by this government institution became redundant and had a lot of inefficiencies causing a lot of
time for the delivery to be shipped and also the cost was high.
Some of the big players in the industry like blue dart having a market share of 36% which was largely
in the organized sector and catered to B2B customers with high cost of shipment and was
considered a premium player in the market. Other competitors like Safe Express did cater to the
unorganized sectors but were hugely involved in the shipment of goods which were big packages like
2-wheeler vehicles and furniture.
E-commerce companies such as amazon and flipkart needed to develop their own logistics
department to deliver door to door small size packages as there were no available player who could
cater to their demand and the Indian Postal Services was unreliable. Flipkart developed ekart
services and amazon developed ATS (Amazon Transportation Services).
With all this in consideration there was still a huge gap in delivering items from B2C or even D2D,
also the small businesses which actually want to sell their products online either needed to be listed
on amazon’s or flipkart’s website to be able to use their delivery services if not they needed to rely
mostly on the Indian Postal services. This gap was catered by Delhivery.