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    Sumeet CV

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    Sumeet Singh
    Sumeetprakash Singh provides a summary of his academic and professional experience. He has an MBA from the University of Wales and has over 10 years of experience in customer service and complaint resolution roles. He is seeking a new position that allows him to further develop his skills and contribute value to an employer.

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    Sumeet CV

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    Sumeet Singh
    51 views3 pages
    Sumeetprakash Singh provides a summary of his academic and professional experience. He has an MBA from the University of Wales and has over 10 years of experience in customer service and complaint resolution roles. He is seeking a new position that allows him to further develop his skills and contribute value to an employer.

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    Sumeetprakash Singh provides a summary of his academic and professional experience. He has an MBA from the University of Wales and has over 10 years of experience in customer service and complaint resolution roles. He is seeking a new position that allows him to further develop his skills and contribute value to an employer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    51 views3 pages

    Sumeet CV

    Uploaded by

    Sumeet Singh
    Sumeetprakash Singh provides a summary of his academic and professional experience. He has an MBA from the University of Wales and has over 10 years of experience in customer service and complaint resolution roles. He is seeking a new position that allows him to further develop his skills and contribute value to an employer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    Sumeetprakash Singh

    23 Alfred Street Cardiff CF24 4TY Tel: 07748307340 Email: [email protected]

    PERSONAL PROFILE

    ACADEMIC ATTAINMENT

    I am a confident and persuasive individual with an infectious enthusiasm and zeal to perform. I have a strong organizational capability and a keen eye for detail. I work as an effective team member and have an uncanny ability to motivate others and keep the team focused spreading my optimistic attitude. I am seeking a position that is suited to my talents and the opportunity to further develop my skills and become an asset to my future employer.

    2009 2010

    Master in Business Administration (MBA), Institute, Cardiff, UK,

    University of Wales

    *Merit holder. Have a 2:1 record.


    International English Language Test System Band 8. 2005 2008 Bachelor in Science, Mumbai University, India * Specialisation in Physics.- 2nd Class Junior College, Government College of Arts and Science, Aurangabad , India *Science and Mathematics.- 2nd Class Customer Complaints Handler at Black Horse Finance Black Horse Finance is one of the largest finance providers in the automotive industry, helping over 250,000 customers purchase cars, motorbikes and other various automobiles every year. This position helped me to develop my judgmental skills greatly, and helped improve my communication skills. In this role, I have undertaken the following responsibilities: Assessing the complaints of customers using information gathered from various databases. Acting as a point of reference for colleagues who are confused or unsure of what to do in certain situations. Be the first point of contact for customers who feel aggrieved. Adapting rapidly to various changes in procedures. Work to targets, ensuring that work has been carried out within a designated time scale. Working as part of an effective team towards a common goal. Auditing the work of others to make sure that work is of the highest caliber. Updating customers details on internal databases. Training other members of staff to undertake various roles within the department.

    2003 2005

    CAREER HISTORY DECEMBER 2010PRESENT

    Assessing and analyzing complaints pertaining to ICOB rules Doing calculations and building calculators for redress accounts. Taking final decisions on whether the case needs to be upheld or defended.

    MARCH 2009 AUGUST 2009

    Worked at Bharti AXA life insurance company as a life insurance advisor. Job Role: Brand promotion and sales. Job Description: Worked towards spreading brand awareness in a competitive and heavily dominated market. Working towards increasing sales of the product and making of a brand image for the company. Working as Customer Service Executive for Citigroup Global Services Ltd. Job Role: Customer Service. Job Description: Main responsibilities included serving UK Citi Credit Card customers. Handling customer queries, and resolving their issues in the first attempt. Handling customer accounts and providing them every information on the account. Handling customer complaints and providing solutions on the frst go. Serving customers in difficulty abroad and providing them with the needful resources in emergency. Follow-up with clients about their experience of customer service. M/s Citigroup Global Services Ltd Goregaon (E), Mumbai.

    June 2008 Feb 2009

    Sept 2006 Dec 2007

    Working as a Marketing Manager for Sneha Container Movers Pvt Ltd. (Part Time) Job Role: Promoting the companys business and building clientele. Job Description: Building clients for the business and making long term partnerships for business growth. Developing Strategies for business operations and growth.

    PERSONAL ATTRIBUTES

    Personal Integrity, positive attitude and willingness to co-operate with colleagues. To work on own initiative, as a part of team, and to be self-motivated. Ability to work methodically with attention to detail, problem solving. Commitment to equal opportunities and diversity in the workplace and service delivery. Strong customer orientation, Excellent Communication skill. Ability to deal with sensitive issues whilst maintaining confidentiality. Proficient in Microsoft Word, Excel, Microsoft Office, Windows 95/98/2000/XP, Access, Powerpoint and email systems.

    OTHERACHIEVEMENTS, INTERESTS AND ROLES

    Was the Class Representative for my MBA batch of September 2009-2010 Was awarded the title of Mumbai University Middleweight Boxing Champion (2007-08). Was awarded a Gold Medal in Mayors Cup in Mumbai in the light Heavy Weight Category. (2008-09) Awarded a Certificate of Merit for outstanding contribution in Sports and Overall Excellence. Was a State Level Bronze medallist in Boxing in 2004-05 Was a part of the college Cricket team Played 1st Division Cricket in Cardiff : Single : 20-09-1987 : 23 yrs : Indian : English, Hindi, Marathi.

    PERSONAL DETAILS

    Marital Status DOB Age Nationality Languages

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