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    Crisis Management DQSP Test - Model Answer

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    Imad Aghila
    The document outlines a crisis management procedure and test for a company called Digistics. It details how a crisis management team would be appointed and equipped to handle various stages of a crisis. It also discusses annual contingency planning, communicating with customers and authorities during a crisis, and testing the crisis management process biannually.

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    Crisis Management DQSP Test - Model Answer

    Uploaded by

    Imad Aghila
    66 views3 pages
    The document outlines a crisis management procedure and test for a company called Digistics. It details how a crisis management team would be appointed and equipped to handle various stages of a crisis. It also discusses annual contingency planning, communicating with customers and authorities during a crisis, and testing the crisis management process biannually.

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    The document outlines a crisis management procedure and test for a company called Digistics. It details how a crisis management team would be appointed and equipped to handle various stages of a crisis. It also discusses annual contingency planning, communicating with customers and authorities during a crisis, and testing the crisis management process biannually.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    66 views3 pages

    Crisis Management DQSP Test - Model Answer

    Uploaded by

    Imad Aghila
    The document outlines a crisis management procedure and test for a company called Digistics. It details how a crisis management team would be appointed and equipped to handle various stages of a crisis. It also discusses annual contingency planning, communicating with customers and authorities during a crisis, and testing the crisis management process biannually.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Crisis Management Procedure DQSP Test

    Procedure Crisis Management Procedure DQSP Test


    Learner:
    Position:
    Date:
    DC Manager All
    Crisis Team All
    Possible Points ? Required 85% overall = ? points

    Overall Result DQSP Failure Result

    Signatures

    Learner Supervisor

    1. Crisis management team


    1.1 How is the Crisis Management team appointed? (2)
    As per the Digistics contingency plan and will involve centre management
    as well as corporate staff

    1.2 How will the Crisis Management team be equipped? (2)


    By means of training which will be refreshed on an annual basis

    1.3 What is the process for external communication during a crisis? (1)
    It needs to be approved before release during a crisis

    1.4 What list must be updated annual as part of contingency planning? (4)
    The list of the crisis management team, customer (including restaurants)
    Legal authorities, emergency numbers and contact numbers

    Crisis Management Program DQSP Test 1


    1.5 Where will the updated list be shared with customers? (2)
    It will be posted on there websites where applicable

    1.6 Who should be contacted if the MD is not available during a crisis? (1)
    The person in charge of the business in his/her absence will be
    responsible for the communication
    1.7 Who may communicate with media and regulatory authorities? (1)
    Digistics directors in consultation with customers

    2. Stages of crisis
    2.1 What will the first phase of a crisis consist of: (3)
    Notification of crisis by distribution centre staff, customers, media or
    Regulatory authority
    Initial investigation to gather all information
    Crisis identification based on gathered information

    2.2 The second stage of a crisis will develop if: (8)


    There has been confirmed cases
    If single or multiple restaurants are involved
    If a single multiple brands are involved
    If regulatory authority are involved
    If rumour are impacting sales
    If media is involved
    Loss of live
    Product supply are disrupted

    2.3 A crisis will move into the third phase in which manner: (5)
    Communicate outcome to board members
    All information gathered and reported to be filed at DC
    On-going review and assessment of crisis to establish if corrective action

    Crisis Management Program DQSP Test 2


    was effective
    In-depth critique of incident, events, investigations, outcome learning’s
    and go forward changes
    Determine the reason/cause of the crisis with necessary action/follow up

    2.4 The fourth phase is post crisis and involves what? (2)
    Assess and implement system/s modification against crisis learning’s e.g
    Standard operating procedures, quality systems, supplier practices,
    Distribution practices.

    3. Testing crisis management program and communication


    3.1 How often will the effectiveness of the crisis management and
    communication process be tested? (1)
    Bi annually

    3.2 What will the bi-annual test be based on? (1)


    Possible crisis situations identified in contingency plan

    3.3 How will involvement of team members in the test be evaluated? (1)
    As part of the test.

    Crisis Management Program DQSP Test 3

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