Communication Etiquette 1

Communication Etiquette
Danagul Izturgan
Suleyman Demirel University
MDE 160
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Communication Etiquette
The ethics of communication is a set, a collection of norms and standards of communication in
specific settings, the duties of people towards one another in specific situations.
The first step in learning about speech communication ethics is to become aware of the
prerequisites for effective speech interaction, such as a friendly demeanor, an interest in the other
person's viewpoint, and the truthful presentation of one's thoughts, sentiments, and emotions.
The choice of subject and tone of discourse is particularly significant in certain communication
contexts. In addition to imitation, other nonverbal cues including facial expressions, gestures,
and posture can also be used to convey attention, engagement, accurate interpretation, and
empathy. The gaze has a unique function when having a conversation.
Emily Post was the major advocate for conforming to social norms for a very long time. Even
though she passed away fifty years ago, etiquette is still discussed using her words. "Good
manners reflect something from inside," she reportedly said, "an intrinsic feeling of regard for
others and respect for self."
Peter Post, great-grandson of Emily Post, is currently in charge of the Emily Post Institute, Inc.
TribLive quotes him as adding, "When someone uses the word "proper," they may have an
unfavorable impression of what etiquette actually entails—strict, formal norms of behavior.
Etiquette aids in the development of enduring connections. Business is based on relationships,
thus your ability to forge bonds with coworkers, clients, and superiors will play a significant role
in how successful you are in your professional life."
Although etiquette varies over time and throughout cultures, its fundamental components remain
interpersonal skills and the capacity for relationship formation.
The tone of the conversation is set by the introduction and salutation. "You are communication"
or "you are communication" is chosen depending on the social role and degree of proximity of
the interlocutors, and greetings such as hello or hello, good afternoon (evening, morning), hello,
salute, greetings, etc. are used accordingly. A significant factor is the state of the communication.
The amount of moral culture of an individual is revealed by their communication ethics. At the
same time, we may claim that the ethics of communication serve as a sort of hub and the
foundation for the culture of communication, indicating a strong relationship between the two. A
person must be able to talk clearly nowadays and follow certain conventions and guidelines of
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modern speech etiquette if they wish to be heard and understood. Some of these include, for
instance, speaking to someone in a steady voice while smiling and paying close attention to their
eyes, refraining from interrupting them, and using neutral or unoffensive intonation.
When people communicate with one another, especially in business, there are frequent times
when their opinions are unclear and there may be cause for disagreement. In these circumstances,
one of the sides may prevail, a compromise may be reached, or perhaps a workable solution
won't be discovered. It is advised to follow some guidelines in order to prevent this
uncomfortable situation, since doing so will help persuade people to accept their point of
view.It's also important to be aware of the unique protocol for business correspondence,
telephone conversations, and other types of electronic communication. Etiquette is a
comprehensive list of actions and expressions appropriate for all situations. You can rely on
etiquette's assistance while dealing with numerous communication challenges. Do unto others as
you would have them do unto you, according to the golden rule of ethics. Ethics are constant
throughout time.
When meeting with someone, it is important to be in a happy, upbeat mindset and have a
confident but approachable tone. You must genuinely consider your interlocutor's interests in
addition to your own while making decisions.A excellent conversationalist pays close attention,
respectfully listens to you without interjecting, and shows genuine interest in what you have to
say.
A person can more effectively convey their opinions, clearly state their position to a partner so
that it does not result in a conflict, and more quickly and effectively grasp the other person with
the help of understanding of communication ethics. Respect and trust between partners are
generated as a result of adhering to ethical norms in communication, which serves as the
cornerstone for the growth of subsequent interpersonal communication.

Here are some tips to making conversation using good manners:

● Make “please” and “thank you” part of your daily conversation.

● When someone says, “Thank you,” say “you’re welcome” in response.
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● Avoid awkward words such as um, huh, hmm, nah and yeah. Instead, pause and think
before speaking.
● Keep your tone of voice pleasant.
● Take care with “friendly put-downs” that actually tend to hurt and are not really funny
like you intend, i.e. “shut up” or “so what.”
● Break the ice by asking questions such as, “Where are you from?” or “What are your
hobbies?”
● Take turns talking and avoid telling long stories or sharing too many details.
● If you are on a cell phone in a public place, find a quiet place where you can continue the
conversation or keep your voice down so that the entire area does not have to hear your
conversation.
● When leaving a message on an answering machine or voicemail, speak clearly; always
indicate your name, who you are calling for and why you are calling.
● Be a good listener by nodding your head and making eye contact.
● Comment on what the other person has said.
● Do not interrupt while someone else is talking.
● Depending on the generation you are communicating with, consider not emailing, texting
or talking on electronic devices while conversing with someone. For many, this is
interpreted as disrespectful.

Putting these tips into practice will enhance new conversations and strengthen relationships with
friends and coworkers.Nowadays our environment considers gadgets.

Here is some advice of Business etiquette

Business Protocol: Using Your Phone

● Avoid using your phone among other people. Texting or picking up the phone says
nonverbally to the individual you're meeting with that the person on the other end of the
line is more important.
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● Leave your phone in your purse or pocket when you are meeting with other people.
Avoid leaving it out and giving the appearance that you are attempting to connect with
someone who is not there.
● Tell the person you're talking to on the phone when you put them on speakerphone so
they are aware that the conversation might not be private.

How to Handle Email Correctly

● Use a formal email account, preferably one that includes your name rather than any slang
that might be offensive at work. Take into account your own brand.
● Avoid “Replying all” unless you really need to connect with everyone on the email
thread. Ask yourself, do you really want everyone on the list to receive and read your
reply?
● Use humor with caution. What you find humorous may be offensive to others. Always err
on the side of caution when in doubt.

Etiquette for Instant Messaging

● Always remember that sharing terrible news is best done in person, or if that isn't
possible, by email so you can fully explain it.
● Shorten your discussions. A phone call might be preferred if the conversation is
exceptionally complex or needs considerable consideration.
● Here's How You Should Be Texting Some people find shorthand and acronyms to be
intimidating. Despite being common, you want all of your professional conversations to
stay professional. Speaking in whole sentences shows intellect as well.

How to Deal with Skype

● When speaking, look into your camera rather than the person on the screen. Directly
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looking at the person on your screen could seem more natural, but this will cause them to
notice that your gaze is directed away from them.

In-Person Business Etiquette

● Even the actual locations where we work have altered over time, according to Wired. The
more open concept designs of today can invite interruptions, in contrast to the private
offices or cubicles that gave varied degrees of seclusion. According to Forbes, however,
being considerate of other people's time entails approaching a colleague in their line of
sight, apologizing for interrupting them, and then waiting for an invitation to start a
conversation.
● The widespread use of electronic gadgets and our culture of constant connectivity benefit
busy professionals in many ways. That said, it is even more crucial to always act
professionally and adhere to the fundamental guidelines of business communication
etiquette.

The interlocutor's speech makes it clear what the level of his education and culture is. Speech
etiquette is laid on us by our parents since childhood. They teach that you need to say "hello",
"goodbye", "thank you", "please", "sorry".Unfortunately, there are those who treat speech
etiquette with disdain, thinking that it restricts their freedom in some way. But it's scary to
imagine what will happen if you don't follow these rules. People will talk first and then think.
This disorder will contribute to conflicts in society. Everyone will have difficulties expressing
their own thoughts.

Speech etiquette is necessary in order to avoid conflicts during a conversation. It helps to express
your own thoughts reliably. Rules are needed everywhere and in speech too. Not everyone thinks
about it, but they use it all the time.The ability to master speech etiquette is necessary for
everyone who wants to achieve certain heights in life, have friends and like-minded people.
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References:.

The Importance of Good Etiquette | MastersInCommunications.org

10 Tips for Communication Etiquette in the Workplace | Indeed.com

The etiquette of making conversation - 4-H Careers & Entrepreneurship