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    Smarttnt MNP Sim Activation Faqs 20220218

    Uploaded by

    Grace Mendaros
    Mobile Number Portability (MNP) allows customers to keep their mobile number when changing networks. To activate MNP with Smart/TNT, customers must use a Smart/TNT 5G-Ready MNP SIM and follow the activation instructions which include dialing *123# from their phone and selecting options to input their mobile number, Unique Subscriber Code, and prepaid brand. If any steps are incorrect, customers can redial *123# and reselect the right options or contact Smart/TNT support for assistance.

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    Smarttnt MNP Sim Activation Faqs 20220218

    Uploaded by

    Grace Mendaros
    198 views3 pages
    Mobile Number Portability (MNP) allows customers to keep their mobile number when changing networks. To activate MNP with Smart/TNT, customers must use a Smart/TNT 5G-Ready MNP SIM and follow the activation instructions which include dialing *123# from their phone and selecting options to input their mobile number, Unique Subscriber Code, and prepaid brand. If any steps are incorrect, customers can redial *123# and reselect the right options or contact Smart/TNT support for assistance.

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    smarttnt-mnp-sim-activation-faqs-20220218

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    Mobile Number Portability (MNP) allows customers to keep their mobile number when changing networks. To activate MNP with Smart/TNT, customers must use a Smart/TNT 5G-Ready MNP SIM and follow the activation instructions which include dialing *123# from their phone and selecting options to input their mobile number, Unique Subscriber Code, and prepaid brand. If any steps are incorrect, customers can redial *123# and reselect the right options or contact Smart/TNT support for assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    198 views3 pages

    Smarttnt MNP Sim Activation Faqs 20220218

    Uploaded by

    Grace Mendaros
    Mobile Number Portability (MNP) allows customers to keep their mobile number when changing networks. To activate MNP with Smart/TNT, customers must use a Smart/TNT 5G-Ready MNP SIM and follow the activation instructions which include dialing *123# from their phone and selecting options to input their mobile number, Unique Subscriber Code, and prepaid brand. If any steps are incorrect, customers can redial *123# and reselect the right options or contact Smart/TNT support for assistance.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 3

    Smart/TNT MNP SIM Activation FAQs

    1. What is Mobile Number Portability (MNP)?


    Mobile Number Portability (MNP) allows you to keep your current mobile number permanently even when you
    change network providers, or switch from a postpaid to prepaid subscription or vice versa.

    2. What SIM should I use to activate MNP?


    To activate MNP, make sure to use a SMART/TNT 5G-Ready MNP SIM. This SIM has been designed specifically to
    help customers port in to Smart or TNT. This is the only SIM variant that will work for the MNP.

    3. How do I activate my Smart/TNT MNP SIM?


    1. Turn off your mobile data.
    2. Insert your Smart/TNT MNP SIM. Instructions will come in via SMS:

    3. Open your phone’s dialer, and dial *123#


    4. Select “3. Activate MNP & Other Services”
    5. Select “1. Mobile Number Portability”
    6. For Postpaid, enter your Mobile Number and Unique Subscriber Code (USC).
    7. For Prepaid, enter your Mobile Number, USC and select the Prepaid Brand that you have applied for.
    8. Confirm your application by selecting 1.
    9. An SMS notification will be sent to you upon successful porting.
    10. Once you receive the SMS, restart your phone.
    Postpaid Prepaid

    4. What will happen if I didn’t activate my Smart/TNT MNP SIM?


    After the initial instruction SMS, you will be prompted with an SMS every 6 hours to remind you to activate your
    SIM.

    5. I already inserted my Smart/TNT MNP SIM on my phone, but my transactions are failing, what should I do?
    Please ensure that you do the following:
    1. Your mobile device is Smart-locked or open-line
    2. Select Other Services > Mobile Number Portability
    3. Input the correct mobile number
    4. Input the correct USC

    6. I entered the incorrect mobile number multiple times. Will I be blocked?


    No, your Smart/TNT MNP SIM will not be blocked if you reach the maximum five (5) retries. However, you will be
    asked to retry the transaction after 24 hours.

    7. I accidentally selected the wrong Prepaid brand. What should I do?


    An error prompt will be displayed on your screen. Please redial *123# and select the brand that you have applied
    for.
    8. I already activated my Smart/TNT MNP SIM, but I am not getting an LTE/5G signal. What should I do?

    To best enjoy LTE/5G, make sure you have SPD!


    1. SIM: Check if your SIM is LTE/5G-ready. Text SIMCHECK to 5832 for free.
    2. Place: Find out if your area has LTE/5G coverage. Visit https://smart.com.ph/About/our-network to know
    more.
    3. Device: Ensure that you are using a 4G/LTE/5G-capable device. If you are:
    1. Put your LTE/5G SIM in your 4G/LTE/5G device's SIM Slot 1.
    2. Set your mobile data to LTE/5G.

    For more inquiries about MNP application, you may send us a message with your concern and account details
    @SMARTCares on Twitter or @SmartCommunications on our Facebook page, or call hotline *888 for free using a
    Smart/SUN/TNT mobile number or dial 8-888-1111 using a landline.

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