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    Customer Experience

    Uploaded by

    Dishant Gupta
    This document contains deletion records from Adar 783 across various regions and sections. The majority of deletions were from section 2 in the global region. Additional deletions occurred in sections 3, 4 and 7 in the UK, North America and Europe regions respectively.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Customer Experience

    Uploaded by

    Dishant Gupta
    16 views3 pages
    This document contains deletion records from Adar 783 across various regions and sections. The majority of deletions were from section 2 in the global region. Additional deletions occurred in sections 3, 4 and 7 in the UK, North America and Europe regions respectively.

    Original Description:

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    Original Title

    628446314 Customer Experience

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    © © All Rights Reserved

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    This document contains deletion records from Adar 783 across various regions and sections. The majority of deletions were from section 2 in the global region. Additional deletions occurred in sections 3, 4 and 7 in the UK, North America and Europe regions respectively.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    16 views3 pages

    Customer Experience

    Uploaded by

    Dishant Gupta
    This document contains deletion records from Adar 783 across various regions and sections. The majority of deletions were from section 2 in the global region. Additional deletions occurred in sections 3, 4 and 7 in the UK, North America and Europe regions respectively.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    Deletion Month Region Section

    Adar 783 Global 2


    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 Global 2
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 UK 3
    Adar 783 North Amer4
    Adar 783 North Amer4
    Adar 783 North Amer4
    Adar 783 North Amer4
    Adar 783 North Amer4
    Adar 783 North Amer4
    Adar 783 Europe 7
    Adar 783 Europe 7
    Description
    Globally, 71% of CX professionals don’t quantify how CX improvements drive business metrics.
    75% of customers seeking online experiences in Spain say they will spend more for good customer service.
    Globally, 45% of consumers say they prefer ecommerce websites with more number of testimonials for shopping.
    Globally, 49% of consumers prefer mobile phones for shopping online.
    Globally, 34% of consumers say they find buggy and complicated websites as the most frustrating aspect of online
    Globally, 75% of customers say they are willing to spend more to buy from companies that offer them a good custo
    Globally, 63% of CX managers say their company prioritises CX more than a year ago.
    Globally, 80% of customers say they would switch brands after more than one bad experiences.
    Considering Covid-19, 83% of the UK consumers say they are quite concerned about infection risk when it comes to
    In the UK, 55.3% of consumers preferred payment type that delivers more security while eliminating the need for t
    In the UK, 78.3% of consumers have become habitual to contactless payment.
    In the UK, the customer satisfaction index stood at 76.8 as on January 2021.
    In the UK, retail (non-food) leads other sectors for customer satisfaction with a year-on-year change of 80.5 durin
    In the UK, First direct is the top ranked organisation for customer service with an index score of 85.5 during Januar
    In the UK, the average customer satisfaction index for web chat declined to 70.9 during January 2021, as compared to 72.6 du
    In the UK, 94% of consumers say they prefer online orders, which get delivered to their home.
    In the US, 90% of consumers said they are willing to pay extra for anything that comes from a brand they trust.
    In the US, 40% of consumers said the most important factor for trust in a brand is its quality materials and craftsma
    In the US, 45% of consumers said high quality images and detailed product descriptions are the top reasons they tr
    In the US, 30% of consumers consider "being sold directly by the brand manufacturer" as a top reason to trust a pro
    In the US, 48.7% of consumers say they have replaced their regular products purchased at physical stores with onl
    In the US, 61.2% of the consumers say they have not changed their brand selection habit at all over the past 12 mo
    In Europe, 77% of shoppers say they would switch to a competitor after more than one bad experience with a brand
    In Europe, 56% of shoppers say they have used a new support channel in 2020.
    Date Source Status
    Adar 781 Forrester Unpublished
    Shevat 781 Zendesk Unpublished
    Shevat 781 BrizFeel Not Found
    Shevat 781 BrizFeel Unpublished
    Shevat 781 BrizFeel Unpublished
    Tevet 781 Zendesk Unpublished
    Tevet 781 Zendesk Unpublished
    Tevet 781 Zendesk Unpublished
    Adar 781 TietoEVRY Unpublished
    Adar 781 TietoEVRY Unpublished
    Adar 781 TietoEVRY Not Found
    Tevet 781 The Institute of Customer Service Not Found
    Tevet 781 The Institute of Customer Service Unpublished
    Tevet 781 The Institute of Customer Service Unpublished
    Tevet 781 The Institute of Customer Service Unpublished
    Tevet 781 IMRG Unpublished
    Adar 781 Salsify, via PR Newswire Unpublished
    Adar 781 Salsify, via PR Newswire Unpublished
    Adar 781 Salsify, via PR Newswire Unpublished
    Adar 781 Salsify, via PR Newswire Unpublished
    Tevet 781 Raydiant Not Found
    Tevet 781 Raydiant Not Found
    Shevat 781 Zendesk Unpublished
    Shevat 781 Zendesk Unpublished

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