Mahesh Laxman Wagh

+91-8421936455
[email protected]

PAN Card: AEOPW6326D

Professional Summary
• A competent professional with 3.9+ years of experience in IT.
• Having total 2.9+ years of Experience in PEGA PRPC in Healthcare and Insurance, Automobile etc.
• PEGA 8.6 Certified PRPC Senior System Architect.
• PEGA 8.5 Certified PRPC System Architect.
• Skills: - Pega 7x8x, Unix, SQL, Bamboo | Development, DevOps, Operations & Support.
• Participated in business requirements elaboration phases
• Actively participate in the class structure design and reusable rulesets design
• Good understanding PPRC properties, types and relevance
• Interacting with onsite team members on requirement gathering, analysis, implementation, and unit testing.
• Documenting, tracking the requirements, test plans, test cases, results in a consolidated way.
• Delivering and implementing the projects as per scheduled timeline.
• Ability to establish and maintain productive working relationships with clients with good adaptability, flexibility,
communication and negotiation skills.
• Followed the Jira, Confluence Life cycle in Sprint plans.

Work History
• Mar 2022–Present | Software Engineer – Pega | Bits in Glass -Pune
• Apr 2021–Mar 2022 | Software Engineer – Pega | Legato Health Technology – Bangalore
• Feb 2020–Apr 2021 | Software Engineer – Pega | New Vision Software Pvt. Ltd. - Pune
• Dec 2018–Dec 2019 | GAT - Operations | Mahindra & Mahindra - Pune
• May 2018–Dec 2018 | Internship - Sys Admin | ISKCON NVCC – Pune

PEGA Key Skills

• Data Model Rules (Data Page, Data T, Edit Input, Edit Validate, Field Value, Property)
• Decision Rules (Decision Table, Declare Trigger, When, Declare Expression, Declare on Change)
• Technical Rules (Activity, Binary file, Circumstance rules, Function Rules)
• User Interface rules (Control, Harness, Navigation, Portal, Section, and Paragraph)
• Security (Access Group, Privilege, Roles)
• Reports (Report Definition), Process (Case Type, Flow, Correspondence, Flow Action, Validate)
• Organization (Work Group, Work Basket, and Operator ID)
• Integration (Connect-REST, Service- REST, File Listener)
• Test Cases, SLA, Agents, Case management, Import/ Export Rule Feature, User Localization, Notifications.
• Flow, Data Transform, Data Types and Case Types
• Debugging through Tracer, Clipboard, Live UI, Logs, engaged in stage testing to fix QA defects
• Troubleshoot and fixed post-production deployment issues,
• Followed the Jira, Confluence Life cycle in Sprint plans.

Experience: -
Bits in Glass - Pune
March 2022 – Present
Software Engineer – Pega
Project : CRM - UCRM
Client : Inovar/
Role : Pega-Dev
Duration : March 2022 – Present
Environment : PEGA PRPC V8x
UCRM App: Saudi Arabia / KSA - HRSD Ministry of Human Resources and Social Development -:
The Ministry of HRSD Organizing the employment market through the implementation of the labor rules & regulations,
planning the human resources and developing it, in addition to, the settlement of labor disputes in the private sector. The Saudi
Ministry of HRSD Provides principal mechanisms to achieve an efficient and prosperous labor market and organized recruitment
of Foreign Worker. The Ministry is responsible to Manage structural abnormalities between national and foreign workers.
UCRM Application is built for reporting complaints about various public issues. The key objective of the program is to
provide the unified application for all the needs of UCRM to serve the nation-wide citizens to raise the complaints regarding
ministry. The Application is accessible from multiple channels like web, mobile, Self-Service Portal and Call Center. The
Timelines to resolve the issues are stringent so the application uses effective communication at all stages.

Roles: -
• Analyzing the user requirements, modifying existing objects based on the requirement.
• Client Notification, Employee Notification
• External Integration via Soap and Rest.
• Worked On localization based on user locale.
• Used Clipboard, Live UI and Tracer tools for debugging.
• Send Notification, email and phone message according to business requirements
• Developed Rules based on process to support business needs, expansion & improvements, Status reporting, Tracing,
• Involved in the Defect/Bugs fixing, unit testing.
• Debugging through Tracer, Clipboard, and Live UI etc.

Legato Health Technology – Bangalore

April 2021 – March 2022
Software Engineer – Pega
Project : CRM- Appeals & Grievance & Solution Central
Client : Anthem Insurance
Role : Pega-Dev
Duration : April 2021 – March 2022
Environment : PEGA PRPC V8.4

Anthem Next-Generation CRM Applications

The desktop service guides back-office associates through processes, making it easier for them to offer a better, frictionless experience
to Anthem’s customers. Customer service representatives are given the right content, instructions, and links at the right time, reducing
the dependency on training and experience.
Solution Central intelligently centralizes and organizes data so that each customer service call is contextual and exceptional.

Roles: -
• Developed Rules based on process to support business needs, expansion & improvements using Pega
• Analyzing the user requirements, modifying existing objects based on the requirement.
• Understood the Enhancement Release requirements and implemented using the PEGA
• Developed Rules based on process to support business needs, expansion & improvements using Pega Report generation, Hotfix
installations, Status reporting , Tracing Connect SOAP failure
• Involved in the Defect/bug fixing, unit testing, Followed the Jira, Confluence lifecycles, Debugging through Tracer, Clipboard,
Live UI
New Vision Software Pvt. Ltd. - Pune
Feb 2020 – April 2021
Software Engineer – Pega

Project: 1
Project : SPS / PLM - PDM
Client : Anthem Insurance
Role : Developer
Duration : Feb 2020 –April 2021
Environment: : PEGA PRPC V7.3

Description :
The SPS / PMF, PDM are aimed at enhancing the provider’s data management and solution system through UI enhancement,
various functional implementations and case management. Thus, enabling the effective provider solutions system

Roles: -
• Collected documented the business requirements. Part of system design specifications (SDS).
• Involved in planning, delegating, supporting pega application development and operations
• Involved in coordinating with the APP/QA team to meet business requirement.
• Debugging through Tracer, Clipboard, Live UI, Logs etc

Mahindra & Mahindra - Pune

Dec 2018 –Dec 2019
GAT - Operations

Project: 1
Project : Vehicle Refurnishing
Client : M&M Sales Team
Role : Operation Engineer
Duration : Dec 2018 – Dec 2019
Environment: PEGA PRPC V7.3

• Worked as Client facing lead role in L2 Production Support, Incident Handling and Production Release management in Pega
Supported Application in Automobile Industry.
• Pega Product Creation and Rule-set Deployment, Pega Master Product creation & Deployment, Server side Pega
Deployments, Tomcat Installation, configuration and upgradation, tomcat tuning and pool management, Multiple tomcat
instance creation and configuration with inter communication management.
• Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Live UI
• Report generation, Defect fixing, Hotfix installations, Status reporting , Tracing Connect SOAP failure
• Unix, DB and Infrastructure Administration,[ Wily Config, SMA, AES, PLA PegaBIX Setup.]
• Config of Oracle Flashback Data Archiver Process (FBDA), Introscope- Wily agent,
• Pega 7x, 8x installation and configuration setup and support.
• Deployments Code Sync up – Lower Env , PROD [BigBucket, Bamboo, UrbanCode-Deploy]
• JIRA Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution
• RoyalTS- Windows Server Management (150+ servers) |SecureCRT- Linux Server Management (50+ Servers)
• Splunk – Alert Generation & Analysis, Venafi- Host & F5 Certificate Management.
• Unix/Powershell Scripting – Application Health Check Automation
• Monthly Patching Recycling of servers, Environment Health Check-ups SSL Certs Management
• ServiceNow- 1. UAM & Audit Support 2.Incidents 3. Change Request Management
• IBM HTTP web server (IHS) configuration & Websphere Liberty configuration.
• FANUC Robotics, PLC Designs, AutoCad
ISKCON NVCC – Pune
May 2018- Dec 2018
Internship - Systems Administrator
Client: - ISKCON IND Users
Project : System Administration
Client : ISKCON IND Users
Role :Admin
Duration : May 2018- Dec 2018
Environment : Windows 7, XP

• As an IT Support Engineer, I helped manage the daily internal helpdesk operations of a fast scaling start up including
internal desktop support of all laptops and desktops.
• Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware &
software requests. Constantly working on documentation updates & special projects as assigned by the IT manager.
• Supported a user base of 500+ employees both local and in remote locations in the India including remote offices located in
Pune, Mumbai, Kanpur.etc
• Installing, configuring & administering Win 2000 professional, Win 2000 / Win 2003 Enterprise Server. Creating User
Accounts, Configuring User Profiles, creating local and Global Groups, Managing Account and Domain Controller,
Configuring-Setups Printer, Modem, Scanner.
Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Hard DiskConfiguration
for Fault Tolerance, Disk Mirroring and Backup the Data using BACKUP Devices, Networking using TCP/IP and Related
Services like DNS, WINS, RAS (Remote Access Services)

Personal Details: -
• Date of Birth :13-Sep-1995
• Marital Status : Single
• Language : Marathi, Hindi, English.
• Passport : S7935328
• PAN : AEOPW6326D
• Address: - 1. GGD VOICE, Vadgaon Bk, Pune 411041 | 2. Shani Shingnapur- Ahmednagar 414105

Academic Details: -

Sr. No. Std. Institute University Year Per

1 BE- Prod Sinhgad College of Engineering, Vadgaon- Pune Pune University 2017 72.72

New Arts, Science & Commerce Maharashtra

2 HSC 2013 63.18
CollegeAhmednagar State Board

New English School Mula Karkhana, Maharashtra

3 SCC 2011 81.27
Sonai-Ahmednagar State Board

Declaration: -

I hereby declare that the information furnished above is true to the best of my knowledge.

Sincerely,

Mahesh Wagh