March Febuary Compare

Date Feedback Date Feedback Difference %

1/1/2022 1 2/1/2022 3 -2 -67%
1/2/2022 0 2/2/2022 3 -3 -100%
1/3/2022 0 2/3/2022 0 0 0%
1/4/2022 0 2/4/2022 2 -2 -100%
1/5/2022 1 2/5/2022 2 -1 -50%
1/6/2022 1 2/6/2022 2 -1 -50%
1/7/2022 0 2/7/2022 0 0 0%
1/8/2022 0 2/8/2022 1 -1 -100%
1/9/2022 0 2/9/2022 0 0 0%
1/10/2022 0 2/10/2022 1 -1 -100%
1/11/2022 0 2/11/2022 1 -1 -100%
1/12/2022 0 2/12/2022 3 -3 -100%
1/13/2022 0 2/13/2022 0 0 0%
1/14/2022 0 2/14/2022 0 0 0%
1/15/2022 2 2/15/2022 2 0 0%
1/16/2022 0 2/16/2022 3 -3 -100%
1/17/2022 0 2/17/2022 0 0 0%
1/18/2022 0 2/18/2022 3 -3 -100%
1/19/2022 0 2/19/2022 0 0 0%
1/20/2022 1 2/20/2022 2 -1 -50%
1/21/2022 0 2/21/2022 1 -1 -100%
1/22/2022 0 2/22/2022 1 -1 -100%
1/23/2022 1 2/23/2022 1 0 0%
1/24/2022 0 2/24/2022 1 -1 -100%
1/25/2022 1 2/25/2022 1 0 0%
1/26/2022 0 2/26/2022 0 0 0%
1/27/2022 0 2/27/2022 0 0 0%
1/28/2022 0 2/28/2022 4 -4 -100%
1/29/2022 0
1/30/2022 0
1/31/2022 0
Total 8 Total 37
ID Start time Email Name
661 3/25/2022 17:48 ### anonymous
660 3/23/2022 17:16 ### anonymous
659 3/20/2022 0:16 ### anonymous
658 3/15/2022 12:12 ### anonymous
657 3/15/2022 10:20 ### anonymous
656 3/6/2022 11:35 ### anonymous
655 3/5/2022 12:02 ### anonymous
654 3/1/2022 11:35 ### anonymous
 Please provide us your Health Passport Number from your Appointment Letter.
anonymous
anonymous
anonymous
anonymous
anonymous
anonymous
anonymous
anonymous
Did you opted for Teleconsultation? If Yes, please provide your valuable feedback below.
58910 No
58874 No
58874 No
58830 No
58843 No
58542 No
58721 No
58642 No
If Yes, please provide your valuable feedback below.2 How did you hear about us?
Ease of booking an appointment with us Availability of Appointment Slots
Airlines or Travel Agency Excellent
Airlines or Travel Agency Excellent
Airlines or Travel Agency Excellent
Airlines or Travel Agency Very Good
Airlines or Travel Agency Very Good
Airlines or Travel Agency Good
Airlines or Travel Agency Excellent
Airlines or Travel Agency Excellent
Waiting time for your PCR test Keeping you informed if your appointment was delayed.
Excellent Very Good
Very Good Excellent
Excellent Excellent
Very Good Poor
Fair Very Good
Good Poor
Excellent Does Not Apply
Excellent Poor
The courtesy of the representatives
Does Not Apply
Excellent
Does Not Apply
Poor
Excellent
Poor
Does Not Apply
Poor
Adherence to Covid-19 safety protocols during Sample collection process
Excellent
Excellent
Excellent
Excellent
Very Good
Fair
Excellent
Poor
Professionalism of our Sample Collection Staff/Agent
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Poor
Your Phone calls answered promptly at the Contact Center.
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Poor
Getting advice or help when needed during business hours at the Contact Center.
Excellent
Excellent
Excellent
Excellent
Very Good
Fair
Excellent
Excellent
Explanation of the procedure (if applicable)
Does Not Apply
Does Not Apply
Excellent
Excellent
Very Good
Good
Excellent
Excellent
Your test result were shared in a reasonable amount of time or as committed.
Does Not Apply
Does Not Apply
Excellent
Good
Fair
Good
Excellent
Excellent
Our ability to return your calls or reply to your emails in a timely manner
Excellent
Excellent
Very Good
Poor
Very Good
Poor
Excellent
Poor
Your ability to contact us after Business hours.
Does Not Apply
Excellent
Excellent
Excellent
Very Good
Poor
Does Not Apply
Excellent
Based on your recent experience with Stemz, how likely are you to recommend our Covid-19 R
Does Not Apply
Does Not Apply
Does Not Apply
Excellent
Very Good
Poor
Does Not Apply
Excellent
How satisfied are you with your overall experience of using Stemz Services?
Very likely
Very unlikely
Very likely
Unlikely
Very likely
Very unlikely
Likely
Neutral
Any questions or comments: Column1
Very satisfied Excellent professional service by all concerned at Stemz. Stemz is my preferred (and Corpo
Very satisfied Please maintain the same tempo.
Very satisfied Your service is overall 9.9 out of 10. I hate to give 10/10. Keep it up.
Very dissatisfied My collection was not done at the given time and date. and Stemz forced me to reschedule
Very satisfied
Very dissatisfied Will recommend my friends not to use stemz. Very delayed . The report was available from
Somewhat satisfied Actually I wanted to cancel this test, since your staff said that this was not possible, I went
Somewhat dissatisfied My collection was delayed and was done after my follow-up. I agree that Stemz tried to arr
is my preferred (and Corporate) partner for Covid tests for all Air Travel requirements.

mz forced me to reschedule the appointment. I did many follow-ups for the collection but did not receive the proper response. I was been

e report was available from lab yesterday evening. Stemz uploaded the report today afternoon
is was not possible, I went ahead with the test.
gree that Stemz tried to arrange the collection but for it I have to stop my other meetings and work. Stemz please work with your lab or ke
e proper response. I was been told that due to some technical issues the collection was not arranged. The next day also my collection was

please work with your lab or keep a healthy relationship.

ext day also my collection was delayed but I gave up with Stemz. Also, on every follow-up, I have to wait for the update. The reply given wa
he update. The reply given was we have updated the lab team and waiting for the reply. I am not sure how does the lab team works in Ste
does the lab team works in Stemz, as they have partnerships with other labs. Defiantly there might be one person sitting and not serious a
erson sitting and not serious about the work on Sundays. I will not recommend Stemz to anyone.
 January Febuary Compare
Date Feedback Date Feedback Difference %
1/1/2022 1 2/1/2022 3 2 67%
1/2/2022 3 2/2/2022 3 0 0%
1/3/2022 0 2/3/2022 0 0 0%
1/4/2022 1 2/4/2022 2 1 50%
1/5/2022 2 2/5/2022 2 0 0%
1/6/2022 0 2/6/2022 2 2 100%
1/7/2022 1 2/7/2022 0 -1 0%
1/8/2022 4 2/8/2022 1 -3 -300%
1/9/2022 1 2/9/2022 0 -1 0%
1/10/2022 2 2/10/2022 1 -1 -100%
1/11/2022 1 2/11/2022 1 0 0%
1/12/2022 0 2/12/2022 3 3 100%
1/13/2022 1 2/13/2022 0 -1 0%
1/14/2022 5 2/14/2022 0 -5 0%
1/15/2022 0 2/15/2022 2 2 100%
1/16/2022 0 2/16/2022 3 3 100%
1/17/2022 1 2/17/2022 0 -1 0%
1/18/2022 0 2/18/2022 3 3 100%
1/19/2022 0 2/19/2022 0 0 0%
1/20/2022 1 2/20/2022 2 1 50%
1/21/2022 3 2/21/2022 1 -2 -200%
1/22/2022 4 2/22/2022 1 -3 -300%
1/23/2022 2 2/23/2022 1 -1 -100%
1/24/2022 2 2/24/2022 1 -1 -100%
1/25/2022 0 2/25/2022 1 1 100%
1/26/2022 1 2/26/2022 0 -1 0%
1/27/2022 0 2/27/2022 0 0 0%
1/28/2022 10 2/28/2022 4 -6 -150%
1/29/2022 1 Total 37
1/30/2022 0
1/31/2022 0
Total 47 -9
ID Start time Column1 Email Name Please pro Did you optIf Yes, ple If Yes, ple
9/7/1901 1/29/2022 10:10:23 anonymous 57645 No
9/6/1901 1/28/2022 10:01:38 anonymous 57898 No
9/5/1901 1/28/2022 10:01:16 anonymous 57771 No
9/4/1901 1/28/2022 10:00:42 anonymous 57761 No
9/3/1901 1/28/2022 10:00:13 anonymous 57690 No
9/2/1901 1/28/2022 9:59:47 anonymous 57687 No
9/1/1901 1/28/2022 9:59:24 anonymous 57931 No
8/31/1901 1/28/2022 9:59:00 anonymous 57924 No
8/30/1901 1/28/2022 9:58:28 anonymous 57925 No
8/29/1901 1/28/2022 9:58:03 anonymous 57870 No
8/28/1901 1/28/2022 3:23:58 anonymous 5614449 No
8/27/1901 1/26/2022 13:44:19 anonymous 57870 Yes It was very smooth
8/26/1901 1/24/2022 18:04:11 anonymous 57127 No
8/25/1901 1/24/2022 17:37:40 anonymous 57165 No
8/24/1901 1/23/2022 23:07:52 anonymous 24578 No
8/23/1901 1/23/2022 19:15:11 anonymous 79250300 No
8/22/1901 1/22/2022 18:50:04 anonymous 247663 Yes Had to follow-up multi
8/21/1901 1/22/2022 18:29:09 anonymous 57684 No
8/20/1901 1/22/2022 16:49:20 anonymous 56881 No
8/19/1901 1/22/2022 16:42:27 anonymous 632375295No
8/18/1901 1/21/2022 15:32:55 anonymous 56838 No
8/17/1901 1/21/2022 15:29:01 anonymous 56837 No
8/16/1901 1/21/2022 0:03:25 anonymous 57075 Yes The customer care ser
8/15/1901 1/20/2022 17:39:31 anonymous 57749 No
8/14/1901 1/17/2022 12:41:13 anonymous 57012 No
8/13/1901 1/14/2022 18:29:08 anonymous 57142 No
8/12/1901 1/14/2022 13:57:03 anonymous 57089 No
8/11/1901 1/14/2022 11:58:32 anonymous 57164 Yes No body called
8/10/1901 1/14/2022 11:44:57 anonymous 57236 No
8/9/1901 1/14/2022 10:57:14 anonymous 56834 No
8/8/1901 1/13/2022 22:14:48 anonymous 57203 Yes I had a flight next d
8/7/1901 1/11/2022 1:22:45 anonymous 116211523Yes Good
8/6/1901 1/10/2022 15:59:11 anonymous 963908356No
8/5/1901 1/10/2022 12:33:31 anonymous 56964 No
8/4/1901 1/9/2022 12:15:53 anonymous 56871 No
8/3/1901 1/8/2022 18:22:20 anonymous 56725 No
8/2/1901 1/8/2022 17:20:43 anonymous 56884 Yes Good
8/1/1901 1/8/2022 13:32:20 anonymous 56813 No
7/31/1901 1/8/2022 11:37:41 anonymous 56833 No
7/30/1901 1/7/2022 10:51:52 anonymous 56695 No
7/29/1901 1/5/2022 17:56:25 anonymous 1 No
7/28/1901 1/5/2022 11:57:37 anonymous 56697 No
7/27/1901 1/4/2022 11:16:12 anonymous 56541 Yes good
7/26/1901 1/2/2022 17:38:02 anonymous 56466 No
7/25/1901 1/2/2022 13:55:59 anonymous 56448 No
7/24/1901 1/2/2022 12:12:46 anonymous 56132 No
7/23/1901 1/1/2022 17:04:16 anonymous 56345 No
How did yoEase of bo Availabilit Waiting timKeeping yoThe courtesAdherenceProfessiona
t Your PhoneGetting adv
Airlines or Excellent Very GoodVery GoodVery GoodExcellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Call CentreExcellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Word of MExcellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Call CentreExcellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Does Not ADoes Not A
Airlines or Very GoodVery GoodGood Very GoodGood Good Good Very GoodGood
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Poor Good Excellent Very GoodExcellent Good Does Not A
Word of MExcellent Excellent Very GoodExcellent Excellent Excellent Excellent Excellent Excellent
Airlines or Fair Fair Poor Poor Good Fair Good Poor Poor
Airlines or Very GoodVery GoodFair Poor Very GoodFair Fair Poor Poor
Airlines or Excellent Excellent Excellent Fair Excellent Excellent Excellent Very GoodFair
Airlines or Very GoodGood Very GoodVery GoodVery GoodVery GoodVery GoodVery GoodVery Good
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Poor Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Very GoodExcellent Excellent Excellent Very GoodVery GoodExcellent Excellent
Airlines or Excellent Excellent Excellent Excellent Excellent Very GoodExcellent Excellent Excellent
Airlines or Very GoodGood Poor Poor Very GoodVery GoodVery GoodExcellent Excellent
Airlines or Very GoodVery GoodFair Good Very GoodFair Very GoodVery GoodVery Good
Airlines or Excellent Excellent Poor Poor Very GoodVery GoodVery GoodPoor Poor
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Excellent Excellent
Airlines or Good Good Good Does Not AGood Good Good Good Good
Word of MExcellent Poor Excellent Poor Excellent Good Good Excellent Excellent
Airlines or Excellent Excellent Excellent Good Excellent Excellent Excellent Excellent Excellent
Search EngExcellent Very GoodExcellent Very GoodExcellent Excellent Excellent Does Not ADoes Not A
Airlines or Excellent Good Poor Poor Excellent Excellent Excellent Poor Poor
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Very GoodGood Does Not AVery GoodExcellent Very GoodGood Does Not A
Word of MGood Fair Fair Fair Good Good Fair Fair Fair
Airlines or Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent
Airlines or Excellent Very GoodFair Poor Excellent Excellent Good Poor Poor
Airlines or Excellent Very GoodGood Very GoodVery GoodGood Good Very GoodExcellent
Airlines or Good Good Good Poor Poor Poor Poor Poor Poor
Airlines or Excellent Very GoodExcellent Does Not AExcellent Excellent Excellent Does Not ADoes Not A
Airlines or Very GoodGood Excellent Does Not AVery GoodExcellent Excellent Very GoodGood
Airlines or Excellent Very GoodVery GoodVery GoodVery GoodVery GoodVery GoodVery GoodVery Good
Airlines or Excellent Excellent Very GoodDoes Not AExcellent Excellent Excellent Excellent Very Good
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Excellent Excellent
Airlines or Excellent Excellent Excellent Does Not AExcellent Excellent Excellent Excellent Does Not A
ExplanationYour test r Our ability Your abilit Based on yo How satisfiAny questions or comments:
Excellent Excellent Excellent Very GoodVery likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Excellent Excellent Very likely Very satisfied
Excellent Excellent Does Not ADoes Not AVery likely Very satisfied
I received
Good Very GoodFair Very GoodVery likely Somewhat My s name
the test was printed incorrectly in the reports, although I ha
Excellent Excellent Excellent Excellent Very likely Very satisfied results at
4:55pm
Excellent Excellent Excellent Excellent Very likely Very satisfied via email
Very GoodExcellent Good Poor Likely Somewhat for s await for more than an hour for the clinician to arrive for
Had
5:50pm
Does Not AExcellent Excellent Excellent Very likely Very satisf Excellent
flight. service
Poor Poor Poor Poor Very unlikeSomewhat ThisProvided
d was in comments that follow-up process is not adequate
Does Not AVery GoodPoor Poor after
Neutral Neither satisfied nor dissatisfied
multiple
Fair Fair Fair Poor Very likely Very satisfied
phone
Very GoodVery GoodVery GoodVery GoodVery likely Very satisfied calls that
went
Excellent Excellent Excellent Excellent Very likely Very satisfied unanswer
Does Not AExcellent Excellent Excellent Very likely Very satisfied ed for the
Excellent Excellent Excellent Does Not AVery likely Very satisf most The
Good report do not have PASSPORT number in it, For internatio
part.
Very GoodExcellent Excellent Very GoodVery likely Very satisf job Super👍 satisfied with the services. Thank you for such uninterr
keep
I do notit up
Excellent Excellent Excellent Does Not AVery likely Very satisfied with
intend
The to
Does Not AExcellent Excellent Does Not AVery likely Very satisfied reasonabl
use your
process
Good Very GoodVery GoodVery GoodUnlikely Somewhat eservice s price
Stemz
was allexperience was good but the ddrc response was not th
will
again.help
Poor Excellent Poor Poor good.
Neutral Neither satisfied
many nor dissatisfied
Please
The
Does Not AExcellent Does Not AExcellent Very likely Very satisfied people
remove
backgrou
who fly
Good Fair Does Not ADoes Not ANeutral Somewhat my nd of
satisfied
domestic
contact
report
Excellent Excellent Excellent Excellent Very likely Very satisfied and
details
shared is
internatio
Excellent Excellent Excellent Excellent Very likely Very satisf and Very do
happy with the overall services and adherence to timelin
completel
nal
not flight
get in
Does Not AExcellent Does Not ADoes Not AVery unlikeVery satisfied y
✈️ For job
touch
coloured.
Does Not APoor Poor Poor Very unlikeVery dissatseekers
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thanks 🙏
Excellent Excellent Excellent Excellent Very likely Very satisf Only theinproblem is you make me a Male I am a Female pleas
printed
black and
Does Not AGood Very GoodGood Very likely Very satisf Santhosh
None
white,
Devadoss
Fair Fair Fair Fair Neutral Somewhat comes satisfied
passport
Excellent Excellent Excellent Excellent Very likely Very satisf out all
no 56813
dark and
Poor Good Fair Poor Very unlikeNeither satThe age mentioned in my report was wrong because of which
printing
Very GoodVery GoodFair Fair Very likely Very satisf so
Nicemuch
response team
colour
Poor Poor Poor Poor Unlikely Very dissatCHECK
seems ATLEAST AGE WHILE MAKING REPORT
Does Not AExcellent Does Not ADoes Not AVery likely Very satisf overkill.
Excellent Good Good Good Likely Very satisfied
Very GoodGood Very GoodGood Likely Very satisfied
Excellent Excellent Very GoodDoes Not AVery likely Very satisfied
Excellent Excellent Excellent Does Not AVery likely Very satisf Excellent service.
Excellent Excellent Excellent Does Not AVery likely Very satisf Excellent service right from booking appointment, sample col
ly in the reports, although I had enough time to rectify it should not happen, it would have been difficult for me if I would have been at th

r for the clinician to arrive for sample collection

ow-up process is not adequate and customer have to follow-up and did not receive timely response leading to confusion and stress

RT number in it, For international travel, it's better to have the PASSPORT NUMBER. The PASSPORT NUMBER was required field in the form
s. Thank you for such uninterrupted services in these difficult times.

t the ddrc response was not that good. Only few people know about the stemz process and not very well informed. Training must be given

vices and adherence to timelines! Appreciate your help! Thank you!

me a Male I am a Female please can you change the status. ASAP , thank you very much for your kind consideration. Respectfully yours Fe

t was wrong because of which I am not really sure as to whether proper care was taken while publishing the reports and in fact i have star

AKING REPORT
oking appointment, sample collection and report delivery. Looking forward to availing your services again in the near future. Kindly keep up
me if I would have been at the Airport.

to confusion and stress

R was required field in the form if foreign travel.

ormed. Training must be given to all level of people before implementing the things. Due to non awareness a lot of time was wasted just s

eration. Respectfully yours Fe Ygot Tesoro

reports and in fact i have started feeling that there are high chances that reports might have got interchanged
he near future. Kindly keep up the good work.
a lot of time was wasted just showing the proof of payments and email confirmation. Thanks a lot Shekhar from stemz for timely action th
rom stemz for timely action that help me to give my COVID sample fast and get the results on time.
ID Start time Email Name
653 2/28/2022 anonymous
652 2/28/2022 anonymous
651 2/28/2022 anonymous
650 2/28/2022 anonymous
649 2/25/2022 anonymous
648 2/24/2022 anonymous
647 2/23/2022 anonymous
646 2/22/2022 anonymous
645 2/21/2022 anonymous
644 2/20/2022 anonymous
643 2/20/2022 anonymous
642 2/18/2022 anonymous
641 2/18/2022 anonymous
640 2/18/2022 anonymous
639 2/16/2022 anonymous
638 2/16/2022 anonymous
637 2/16/2022 anonymous
636 2/15/2022 anonymous

635 2/15/2022 anonymous

634 2/12/2022 anonymous
633 2/12/2022 anonymous
632 2/12/2022 anonymous
631 2/11/2022 anonymous
630 2/10/2022 anonymous
629 2/8/2022 anonymous
628 2/6/2022 anonymous
627 2/6/2022 anonymous
626 2/5/2022 anonymous
625 2/5/2022 anonymous
624 2/4/2022 anonymous
623 2/4/2022 anonymous
622 2/2/2022 anonymous
621 2/2/2022 anonymous
620 2/2/2022 anonymous
619 2/1/2022 anonymous
618 2/1/2022 anonymous
617 2/1/2022 anonymous
Please provide us your Health Passport Number from your Appointment Letter.
58296
58629
58628
58653
58593
58580
58559
58433
58525
58402
58210
58325
58429
58495
58365
58459
58457
58456

5495515
58384
58325
58378
58362
58294
12345
58231
58174
57682
58057
57046
58091
58095
58095
57905
57993
57916
57915
Did you opted for Teleconsultation? If Yes, please provide your valuable feedback below.
No
No
No
No
No
No
No
No
No
Yes Excellent
No
No
No
No
No
No
No
No

No
No
No
No
No
No
Yes Promt and quality service
No
No
No
No
No
No
No
No
Yes It was nice
Yes Tele-consultation is an unnecessary feature, as airlines do not require prescription
No
No
 If Yes, please provide your valuable feedback below.2 How did you hear about us?
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Doctor was very prompt, courteous and always willing to help Word of Mouth
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Call Centre
Airlines or Travel Agency

Call Centre
Word of Mouth
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Word of Mouth
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Word of Mouth
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
Airlines or Travel Agency
lines do not require prescription from the doctor to get tested. Neither the Airlines or Travel Agency
Word of Mouth
Word of Mouth
Ease of booking an appointment with us Availability of Appointment Slots
Excellent Excellent
Excellent Very Good
Excellent Very Good
Excellent Excellent
Excellent Excellent
Very Good Very Good
Excellent Excellent
Excellent Excellent
Good Good
Excellent Excellent
Good Good
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Very Good Excellent

Excellent Excellent
Very Good Very Good
Does Not Apply Poor
Excellent Very Good
Very Good Very Good
Very Good Very Good
Excellent Excellent
Very Good Excellent
Excellent Very Good
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Excellent Excellent
Very Good Very Good
Excellent Excellent
Excellent Very Good
Waiting time for your PCR test Keeping you informed if your appointment was delayed.
Excellent Excellent
Does Not Apply Very Good
Does Not Apply Excellent
Excellent Excellent
Excellent Excellent
Very Good Does Not Apply
Excellent Excellent
Excellent Excellent
Good Does Not Apply
Excellent Excellent
Good Very Good
Excellent Poor
Excellent Excellent
Excellent Excellent
Excellent Does Not Apply
Excellent Excellent
Excellent Excellent
Excellent Excellent

Excellent Excellent
Poor Fair
Poor Poor
Very Good Does Not Apply
Very Good Does Not Apply
Good Very Good
Excellent Excellent
Excellent Excellent
Very Good Very Good
Excellent Does Not Apply
Very Good Good
Excellent Very Good
Excellent Excellent
Excellent Excellent
Excellent Very Good
Excellent Excellent
Very Good Poor
Excellent Excellent
Very Good Does Not Apply
The courtesy of the representatives
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Very Good
Excellent
Very Good
Poor
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Excellent
Excellent
Fair
Excellent
Very Good
Very Good
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Adherence to Covid-19 safety protocols during Sample collection process
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Excellent
Very Good
Poor
Very Good
Very Good
Very Good
Excellent
Very Good
Good
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Good
Very Good
Excellent
Professionalism of our Sample Collection Staff/Agent
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Excellent
Excellent
Poor
Excellent
Very Good
Very Good
Excellent
Very Good
Very Good
Very Good
Excellent
Excellent
Excellent
Excellent
Very Good
Good
Very Good
Very Good
Excellent
Your Phone calls answered promptly at the Contact Center.
Excellent
Excellent
Excellent
Excellent
Excellent
Does Not Apply
Excellent
Excellent
Good
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Excellent
Good
Fair
Does Not Apply
Very Good
Very Good
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Good
Excellent
Excellent
Getting advice or help when needed during business hours at the Contact Center.
Excellent
Excellent
Very Good
Excellent
Excellent
Does Not Apply
Excellent
Does Not Apply
Good
Excellent
Very Good
Excellent
Excellent
Excellent
Does Not Apply
Excellent
Excellent
Very Good

Excellent
Very Good
Fair
Does Not Apply
Very Good
Very Good
Excellent
Very Good
Very Good
Very Good
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Fair
Excellent
Does Not Apply
Explanation of the procedure (if applicable)
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good
Excellent
Very Good
Does Not Apply
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Does Not Apply

Excellent
Very Good
Fair
Very Good
Very Good
Very Good
Excellent
Very Good
Does Not Apply
Does Not Apply
Very Good
Excellent
Excellent
Very Good
Excellent
Excellent
Poor
Very Good
Excellent
Your test result were shared in a reasonable amount of time or as committed.
Excellent
Very Good
Excellent
Excellent
Excellent
Very Good
Excellent
Excellent
Excellent
Excellent
Good
Poor
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent

Excellent
Very Good
Fair
Very Good
Very Good
Excellent
Excellent
Very Good
Excellent
Fair
Excellent
Good
Excellent
Excellent
Excellent
Excellent
Good
Very Good
Very Good
Our ability to return your calls or reply to your emails in a timely manner
Excellent
Very Good
Excellent
Excellent
Excellent
Does Not Apply
Excellent
Does Not Apply
Good
Excellent
Good
Poor
Excellent
Excellent
Does Not Apply
Excellent
Excellent
Very Good

Excellent
Very Good
Fair
Very Good
Very Good
Excellent
Excellent
Very Good
Excellent
Fair
Excellent
Does Not Apply
Excellent
Very Good
Excellent
Excellent
Does Not Apply
Excellent
Excellent
Your ability to contact us after Business hours.
Excellent
Excellent
Excellent
Excellent
Excellent
Does Not Apply
Excellent
Does Not Apply
Good
Excellent
Poor
Excellent
Excellent
Excellent
Excellent
Excellent
Excellent
Very Good

Excellent
Excellent
Fair
Very Good
Very Good
Excellent
Excellent
Very Good
Does Not Apply
Very Good
Does Not Apply
Does Not Apply
Excellent
Very Good
Excellent
Excellent
Very Good
Does Not Apply
Does Not Apply
Based on your recent experience with Stemz, how likely are you to recommend our Covid-19 R
Very likely
Very likely
Very likely
Very likely
Very likely
Neutral
Likely
Very likely
Likely
Very likely
Likely
Neutral
Very likely
Very likely
Very likely
Very likely
Very likely
Very likely

Very likely
Neutral
Unlikely
Very likely
Very likely
Very likely
Very likely
Likely
Very likely
Very likely
Very likely
Very likely
Very likely
Very likely
Very likely
Likely
Very unlikely
Very likely
Very likely
How satisfied are you with your overall experience of using Stemz Services?
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Somewhat satisfied
Very satisfied
Very satisfied
Somewhat satisfied
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied

Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Somewhat satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Very satisfied
Neither satisfied nor dissatisfied
Very satisfied
Very satisfied
Any questions or comments:
Very happy with the services so far and I look forward to coming back to you for services in future as well. Thank you.

Thanks for adjusting time of sample collection as per my schedule.

You spelled my name wrong. Why is there a manual entry? I gave the correct spelling to you twice.

Overall, A Happy customer !

If report could be shared faster , it would be good . The report was generated at 4 pm itself, but delivered at 12 pm.
The lady Aprnaaa was not helpfull in providing me sevice and she shard my report after my follow up. not good at a lll

Please accept my gratitude towards your customer care staff for their speedy and efficient services. I was able to complete the

Excellent Services , Received my

report before TAT.
Thanks to Nitesh
& Phlebotomist was very good .

Overall a nice experience

Good luck
Keep up the good job !
Na

Good prompt service

Thank you
Rates are higher for home collection
Home collecting rates are high
as well. Thank you.

livered at 12 pm.
up. not good at a lll

. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend Ni
especially like to commend Nitesh Gupta for his professionalism and superlative skills