Monroe - 5 Steps

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Monroe's Motivated Sequence

Perfecting the call to act


Is persuasion a gift? Are some people born with the ability to speak well and 'sell' their ideas
successfully?

It sure seems that way when you're wowed by a motivational speaker, or galvanized into
action by a thought-provoking presentation.

In your role, do you ever need to motivate, inspire, or persuade others? Whether you're a
senior executive giving a presentation to the Board, a manager giving a morale-boosting
speech to your team, or a production manager giving a presentation on safety standards, at
some point, you'll probably have to move people to action.

While there are certainly those who seem to inspire and deliver memorable speeches
effortlessly, the rest of us can learn how to give effective presentations too. Key factors
include putting together a strong message and delivering it in the right sequence.

Monroe's Motivated Sequence: The Five Steps


Alan H. Monroe, a Purdue University professor, used the psychology of persuasion to
develop an outline for making speeches that will deliver results. It's now known as Monroe's
Motivated Sequence.

This is a well-used and time-proven method to organize presentations for maximum impact.
You can use it for a variety of situations to create and arrange the components of any
message. The steps are explained below.

Step One: Get Attention

Get the attention of your audience. Use storytelling, humor, a shocking statistic, or a
rhetorical question – anything that will get the audience to sit up and take notice.

This step doesn't replace your introduction – it's part of your introduction. In your opening,
you should also establish your credibility (see The Rhetorical Triangle for tips), state your
purpose, and let the audience know what to expect. Delivering Great Presentations provides a
strong foundation for building the steps in Monroe's Motivated Sequence.

Let's use the example of a half-day seminar on safety in the workplace. Your attention step
might be as follows.

Attention Workplace safety is being ignored!


Shocking statistic Despite detailed safety standards and
regulations, surveys show that 7 out of 10
workers regularly ignore safe practices

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because of ease, comfort, and efficiency.
Some of these people get hurt as a result. I
wonder how comfortable they are in their
hospital beds... or coffins?

Step Two: Establish the Need

Convince your audience there's a problem. This set of statements must help the audience
realize that what's happening right now isn't good enough – and it needs to change.

• Use statistics to back up your statements.


• Talk about the consequences of maintaining the status quo and not making changes.
• Show your audience how the problem directly affects them.

Remember, you're not at the "I have a solution" stage. Here, you want to make the audience
uncomfortable and restless, and ready to do the "something" that you recommend.

Need Apathy/lack of interest is the problem


Examples and Safety harnesses sit on the floor when the
illustrations worker is 25 feet above ground. Ventilation
masks are used more to hold spare change
than to keep people safe from dangerous
fumes.
Consequences Ignoring safety rules caused 162 worker
deaths in our province/state last year. I'm
here to make sure that you aren't part of next
year's statistic.

Step Three: Satisfy the Need

Introduce your solution. How will you solve the problem that your audience is ready to
address? This is the main part of your presentation. It will vary significantly, depending on
your purpose.

• Discuss the facts.


• Elaborate and give details to make sure the audience understands your position and
solution.
• Clearly state what you want the audience to do or believe.
• Summarize your information from time to time as you speak.
• Use examples, testimonials, and statistics to prove the effectiveness of your solution.
• Prepare counterarguments to anticipated objections.

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Satisfaction Everyone needs to be responsible and
accountable for everyone else's safety.
Background Habits form over time. They are passed on
from worker to worker until the culture
accepts looser safety standards.
Facts Introduce more statistics on workplace
accidents relevant to your organization.
Position statement When workers are responsible and
accountable for one another, safety
compliance increases.
Examples Present one or more case studies.
Counterarguments Safer workplaces are more productive, even
in the short term – so workers aren't more
efficient when they don't take the time to
follow safety rules.

Step Four: Visualize the Future

Describe what the situation will look like if the audience does nothing. The more realistic and
detailed the vision, the better it will create the desire to do what you recommend. Your goal is
to motivate the audience to agree with you and adopt similar behaviors, attitudes, and beliefs.
Help them see what the results could be if they act the way you want them to. Make sure your
vision is believable and realistic.

You can use three methods to help the audience share your vision:

1. Positive method – Describe what the situation will look like if your ideas are adopted.
Emphasize the positive aspects.
2. Negative method – Describe what the situation will look like if your ideas are
rejected. Focus on the dangers and difficulties caused by not acting.
3. Contrast method – Develop the negative picture first, and then reveal what could
happen if your ideas are accepted.

Visualization Picture a safe and healthy workplace for


everyone.
Contrast method Continue the status quo (keep doing the
Negative method same thing), and someone will be seriously
injured. Picture yourself at a colleague's
funeral. You were right beside him when he
decided not to wear his safety harness. How
do you face his wife when you know you
were right there and didn't say anything?
Positive method Consider the opposite. Imagine seeing your

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co-worker receive an award for 25 years of
service. Feel the pride when you teach
safety standards to new workers. Share the
joy of your team's rewards for an
outstanding safety record.

Step Five: Action/Actualization

Your final job is to leave your audience with specific things they can do to solve the problem.
You want them to take action now. Don't overwhelm them with too much information or too
many expectations, and be sure to give them options to increase their sense of ownership of
the solution.

Key Points
For some of us, persuasive arguments and motivational speaking come naturally. The rest of
us may try to avoid speeches and presentations, fearing that our message won't be well
received. Using Monroe's Motivated Sequence, you can improve your persuasive skills and
your confidence.

Get the attention of your audience, create a convincing need, define your solution, describe a
detailed picture of success (or failure), and ask the audience to do something right away: It's a
straightforward formula for success that's been used time and again. Try it for your next
presentation, and you'll no doubt be impressed with the results!

(Source: Mindtools. (n.d.). Retrieved from:


http://www.mindtools.com/pages/article/MonroeMotivatedSequence.htm. Accessed on: 23rd of
May 2012)

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