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    Taj Terror Attack

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    Om Agrawal
    The document discusses the 2008 terrorist attacks at the Taj Hotel in Mumbai and the hotel's recruitment and training system. Key points: 1) 10 terrorists attacked multiple locations in Mumbai including the Taj Hotel, killing over 160 people. The 2-day attack at the Taj Hotel involved gunfire and explosions. 2) Taj Hotel's recruitment focuses on hiring from smaller cities and looking for traits like respect, cheerfulness, and humility. Employees receive 6 months of residential skills training. 3) Despite having no anti-terrorism training, Taj Hotel staff displayed leadership and protected over 1,200 guests during the attack, following the company's principle of serving guests. Their actions saved many lives.

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    © All Rights Reserved
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    Taj Terror Attack

    Uploaded by

    Om Agrawal
    43 views2 pages
    The document discusses the 2008 terrorist attacks at the Taj Hotel in Mumbai and the hotel's recruitment and training system. Key points: 1) 10 terrorists attacked multiple locations in Mumbai including the Taj Hotel, killing over 160 people. The 2-day attack at the Taj Hotel involved gunfire and explosions. 2) Taj Hotel's recruitment focuses on hiring from smaller cities and looking for traits like respect, cheerfulness, and humility. Employees receive 6 months of residential skills training. 3) Despite having no anti-terrorism training, Taj Hotel staff displayed leadership and protected over 1,200 guests during the attack, following the company's principle of serving guests. Their actions saved many lives.

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    case study of taj attack

    Original Title

    TAJ TERROR ATTACK

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    The document discusses the 2008 terrorist attacks at the Taj Hotel in Mumbai and the hotel's recruitment and training system. Key points: 1) 10 terrorists attacked multiple locations in Mumbai including the Taj Hotel, killing over 160 people. The 2-day attack at the Taj Hotel involved gunfire and explosions. 2) Taj Hotel's recruitment focuses on hiring from smaller cities and looking for traits like respect, cheerfulness, and humility. Employees receive 6 months of residential skills training. 3) Despite having no anti-terrorism training, Taj Hotel staff displayed leadership and protected over 1,200 guests during the attack, following the company's principle of serving guests. Their actions saved many lives.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    43 views2 pages

    Taj Terror Attack

    Uploaded by

    Om Agrawal
    The document discusses the 2008 terrorist attacks at the Taj Hotel in Mumbai and the hotel's recruitment and training system. Key points: 1) 10 terrorists attacked multiple locations in Mumbai including the Taj Hotel, killing over 160 people. The 2-day attack at the Taj Hotel involved gunfire and explosions. 2) Taj Hotel's recruitment focuses on hiring from smaller cities and looking for traits like respect, cheerfulness, and humility. Employees receive 6 months of residential skills training. 3) Despite having no anti-terrorism training, Taj Hotel staff displayed leadership and protected over 1,200 guests during the attack, following the company's principle of serving guests. Their actions saved many lives.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    TAJ TERROR ATTACK - HR CASE STUDY

     BACKGROUND OF THIS CASE: -

    • Mumbai The Commercial Capital of India Came Under Heinous


    Terrorist’s Attack On 26 November 2008
    • Attacks Took Place in Many Locations Especially at Cst Railway
    Station, The Leopard Café, Taj Hotel, Oberoi Trident Hotel and
    Nariman House.
    • Terrorist Started in A Small Boat from Karachi on November 22.
    After Travelling About 40 Minutes, They Were Shifted to A Larger
    Boat, Al-Husseni
    • Thereafter Terrorists Shifted to Vessel Mv Kuber, After Reaching
    Mumbai They Killed Captain of Mv Kuber, Amar Singh Solanki.

     • Ten Terrorists Divided into Five Teams and Took Taxies to


    Different Targets Destinations
    • Taj Attack Incidence Started From: - 26 November 9:43 Pm- 2
    Terrorists Shoib and Umer Entered Through La-Pat Door of The
    Palace and Started Shooting Guests at Poolside Area. 12:00 Am-
    By Midnight Mumbai Police Surrounded by Taj Hotel.
    Many Guests Inside Hotel Huddled Up by The Staff into Small
    Rooms. 1:00 Am: Central Dome of Hotel Was Bombed and There
    Was Massive Fire in The Building.

    3:00 Am: Army and Fireman Arrived at The Location. 4:00 Am-
    First Round of Evacuation Took Place. Two Groups Were Formed
    by Marine Commandos. The First Group Was Out Safely but The
    Second Group Was Spotted by A Terrorist While Making An Exit.
    27 November 6:30 Am- A Team Of 200 Commandos Reached
    Mumbai from New Delhi and Took Charge of Rescue Operations
    in Taj Hotel and Oberai Hotel. 10:30 Am- Fresh Round of Gun
    Battle Reported from Within the Building. 4:30 Pm- Terrorists Set
    Fire to A Room on Fourth Floor.
    28 November 2:43 - 3:59 Pm- Ten Grenade Explosion Take Place
    Within the Premises. 7:30 Pm- Another Round of Explosion and
    Firing Take Place. 29 November 8:00 Am- Indian Commandos
    Announced That Taj Hotel Had Been Cleared from All the
    Terrorists.

    RECRUITMENTS SYSTEM IN TAJ HOTEL

    o The taj group of hotels recruitment system, longer training,


    emphasis on customer centric behaviour and respect for
    elders while hiring.
    o They encourage their staff to improvise rather than do things
    by book are the main reasons.
    o The workers of taj hotel in Mumbai acted the way they did
    and save lives of about 1200-1500 guests escape on a night
    when 31 people including 11 hotel employees died and 28
    were killed. The study of the organizational culture and
    leadership in taj hotel and how hotel staff took charge in
    crisis situation led from the front to ensure safety of guest
    first and then colleagues.
    o Taj prefers to hire workers from smaller cities rather than
    metros.
    o It hires young people often out of high schools who displays
    three traits: respect for elders, cheerfulness and neediness.

    o At workers level they chose candidates and they are trained


    at one of the six residential taj group skill certification instead
    of industry standard of 12 months.
    o At managerial level, the company recruit from the lower b
    schools as they find MBA graduates from these institutes
    want to build career with a single company and tend to fit in
    better with customer-centric culture.
    o No one was trained in situation like “taj terror attack” despite
    of that their staff displayed leadership skills and form human
    chains around guest to ensure their safety.
    o One of the best examples which include frontline personnel
    who had lost family, friends and colleagues during terror
    attack- (taj manager, karambir kang)
    o The underlying principle of “athithi devo bhava” was so
    beautifully showcased by the employees of taj.

    o Employees share a deep connection and a sense of pride for


    being associated with the legend taj hotel.

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