Zonerich AB-58C

Maintenance Manual

Zonerich Business Machine Co., Ltd

http://www.zonerich.com
 Contents
Ⅰ ．Product Appearance and Configuration：................................... 1
Ⅱ．Common Problems and Troubleshooting.......................................5
Ⅲ．DIP Switch Function.....................................................................7
Ⅳ．Replace mainboard....................................................................... 9
Ⅴ．Replace the print head................................................................. 11
Ⅵ. Part of schematic circuit diagram.................................................. 13
Ⅰ．Product Appearance and Configuration：

Product appearance
Front Back

Top Bottom

Printer parts and conventional fault diagnosis

1. Print Head: The print head is one of the most important parts of the printer,
mainly including the thermal element and electric motor. The thermal element
prints out the text and graphics and the motor is used to move the paper.
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 Print head has a certain life span, which is related to the working
environment and the quality of paper. The bad environment such as dusty
environment and the poor quality of paper will reduce the service life of the
print head. After a period of time of use, the print head requires the cleaning
and maintenance.
After the thermal print head is used for some time, the thermal element will
turn dirty, which will cause unclear printing effect. Just use the cotton cloth
dipped with alcohol to clean the thermal element.
The problem that the paper moves properly but the printer does not print
completely or partially may be caused by the poor contact between the print
head and the mainboard. Pull out the connecting cable and re-plug it, the
fault may be solved.
2. Mainboard: The mainboard is also one of the most important parts of the
printer and it is used to control all the actions of the printer, mainly composed
of the CPU control circuit, power circuit, motor control circuit, box circuit
and interface circuit.
When the printer is not typing, printing messy codes or the paper
abnormalities appear, it is possibly because the components on the
mainboard are broken. You can replace the failed mainboard with a good one
to judge whether it is the problem caused by the mainboard.
3. Case holder: The plastic parts and hardware used to install the mainboard
and print head so as to assemble all components into a complete printer.
The Case holder are not prone to be damaged, unless by violent transport,
falls, collisions. Once damaged, please replace with a new one.
4. Power supply: Change the AC into DC so as to provide a stable DC power
supply for the printer.
Please check whether the power supply meets the requirements of the printer
before getting the printer powered on and try to use the original power supply.
If the power adapter’s light is not on after the power supply is provided, it
means the power supply is damaged and replace it.

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5. Communication interface: It is used to achieve the data exchange between
the printer and the PC, the communication interface board is removable and
multiple interfaces such as serial interface, parallel interface, USB interface
and Ethernet interface can all be supported.
When the printer does not print or print out messy codes, you can replace
with a better communication interface board to judge whether it is the failure
caused by the communication interface board.
6. Key board: There are keys, power indicator light and status light on the key
board. And it is used to press the button to move paper, make self-test, enter
DUMP mode (hex mode) and indicate various error conditions.
When the printer can print as normal, but the paper moving button does not
work well, it means the key board gets wrong. If the printer works well, the
power light on the key board is off, it means the key board gets wrong.

Product parts

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 Ⅱ．Common Problems and Troubleshooting
Common Problems Solutions

1. Messy codes with Check whether the host PC and the printer have the same
serial interface baud rate
Entirely unclear: poor quality of thermal paper; change the
2.Unclear printing printing density from the thin mode to the tick mode.
effect Partly unclear: the print head is dirty. Use the cotton cloth
dipped with alcohol to clean the thermal element.
3. The cash box can Check whether the cash box meets with the cash interface
not be opened. specifications.
4. The Paper can not Check whether the top cover is well placed. Use the soft
be detected. brush to clean the paper sensor.
5. The paper does not The paper moving button is broken. The print head is broken.
move The mainboard is broken. Replace the broken part.
6. The indicator light Check whether the appropriate power supply is connected.
is not on. Check whether the power switch is turned on.
7. The red light The temperature of the print head is over high, and it is in the
flashes when there is high temperature protection status. After a while, it can print
paper printing. as normal.
8. Whether the online
It is supported.
printing is supported.
Enter the Network Neighborhood and find the printer on the
9. How to share the
computer sharing the printer. Double-click the printer and
printer
install the driver to the local computer.
10. Skew printing The paper is placed skew. Place the paper in the right way
11. Slow printing with The baud rate of the serial port is small. Select appropriate
serial interface. bigger baud rate.
12. The water gets Turn the power off. Use a hair dryer to dry the mainboard
into the printer. and all the parts with the temperature about 50 ℃
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Ⅲ．DIP Switch Function
The DIP locates at the bottom of the printer. Open the DIP cover and the DIP is
shown as in the figure. The user needs to adjust DIP to ON / OFF according to the
actual needs.
DIP switch self-test page’s DIP default setting

Parallel
Verification
Baud rate interface mode
DIP1 DIP2 DIP5 DIP6 mode（Valid in
(bps） （Valid in
serial state）
parallel state）
9600
ON ON ON ON - -
(Default)
ON OFF 19200 ON OFF - -
Odd Parity
OFF ON 38400 OFF ON -
Check (Default)
Even parity Print server
OFF OFF 115200 OFF OFF
check mode

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 Printing Printing
DIP3 Buzzer DIP4 DIP7 DIP8 Byte mode
density mode

Turned
on Thin 36 Double byte
ON ON ON ON
(defaul (default) characters (default)
t)
Epson
Turned
OFF OFF Thick OFF mode OFF Single byte
off
（default）

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Ⅳ．Replace mainboard
Step 1: Remove the two screws for the
communication interface and remove
the communication interface board Step 2: Remove the two screws at the
according to the direction of the arrow base.
(serial interface, parallel interface
need to be removed)

Step 3: Remove the base according to Step 4: Remove the three connecting
the direction of the arrow. lines on the main board.

Step 6: remove the mainboard according

Step 5: Remove the four screws on the to the direction of the arrow. If it is not
mainboard. easy to remove, remove the power
switch first.
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Step 7: Install the new main board in accordance with reverse order of the above
sequence. Place the mainboard - tighten screws of the mainboard – plug the
connecting cable – install the base - tighten the two screws for the base - Install
the communication interface board - tighten the screws

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Ⅴ．Replace the print head
The steps one to five are the same with the steps to replace the mainboard.
Step 6: pull out the two buckles for flat
Step 5: Remove the 5 screws for the
cable. Remove the print head’s cable
print head holder
according to the direction of the arrow.

Step 7: Remove the two screws for the Step 8: Separate the print head and the
print head. bracket

Step 9: Install the new print head in accordance with reverse order of the above
sequence. Assemble the print head and the bracket - tighten the screws - insert the
connecting cable between the print head and key board - Assemble the print head
and printer top cover, tighten the screws - plug the main board’s connecting cable
– install the base - Tighten the two screws for the base – install the
communication interface board - tighten the screws

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Ⅵ. Part of schematic circuit diagram
6.1 Part of circuit diagram for power supply

6.2 Part of circuit diagram for cashbox

Printer cash box interface uses RJ11 6P4C socket and the interface is defined as
follows:
Pin Name of signal Direction
1 Signal ground -
2 - -
3 Cashbox open /close Output
4 +24V -
5 - -
6 Signal ground -

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6.3 Part of circuit diagram Circuit diagram

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6.4 Part of circuit diagram Sensors

6.5 Part of circuit diagram Interfaces

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6.6 Part of circuit diagram Font

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