Health West, Inc.

STRATEGIC PLAN 2023-2025

MISSION VISION VALUES

Empowering our pati ents and

Health West will be (i s)
Trustworthy
communities by proacti vel y
the best place to work and
Respectful
providing quality, affordabl e,
receive (provide) heal th
Understanding
patient-centered heal thcare. care in Southeast I daho.
Excellence

N O I S E

NEEDS OPPORTUNTITIES IMPROVEMENTS STRENGTHS EXCEPTIONS

Services Influences Government Spending Patient Care
Team/Staff/Board
Service Line Expansion Reputation Student loan repayment COVID response
Mission Driven Team
Increase Care Management E n v i r o n m e n t a l s o c i a l
Funding from government P a t i e n t s l i k e h o w t h e y ' r e b e i n g

Diversity of opinion
P r o v i d e r s : d o c t o r s , d e n t a l , a n d
governance Team treated
Transparency
behavior External friends Staff retention C a l l i n g i n t o H e a l t h W e s t a n d

Employee benefits
D e n t a l k n o w l e d g e a n d
P o l i t i c a l i n f l u e n c e a n d
Benefits, bonuses for staff customer services are great
Student rotations
productivity involvement F i l l c u r r e n t o p e n p o s i t i o n s ,
R e s i d e n t s a r e h e l p i n g i n

Infrastructure
I m p r o v e d p y s c h t e s t i n g
Food as medicine recruit nurses (2) services
Financial capacity, reserves
workflow P a r t n e r i n g w i t h U n i t e d W a y a n d
B o a r d r e p r e s e n t a t i o n : r u r a l ,
Culture
IT infrastructure
T e l e h e a l t h
FindHelpIdaho migrant Communication
Data collection
expansion/equipment Idaho Foodbank SEICAA Services Team focused
FICA certification
Improve pharmacy Nonprofits C a s e m a n a g e m e n t ( h o u s i n g ,
Staff focused
Confidentiality
T e l e p h a r m p r o c e s s
Clinics comprehensive) S t a f f a r e s a t i s f i e d = p a t i e n t s a r e

Expertise
development Boys and Girls Club Expansive hours/services always happy
Institutional Knowledge
Senior services Food grants Telehealth U n i t e d u n d e r s t a n d i n g o f H W

Affordability
I m p r o v e d b e h a v i o r a l h e a l t h
E v i d e n c e - b a s e d f e d e r a l
Behavioral health advocacy mission
Affordable pharmaceuticals
waitlist/workflow opportunities External Friends G o a l : R e a d e r ' s C h o i c e A w a r d

F Q H C ( F e d e r a l l y q u a l i f i e d

I m a g i n g i m p r o v e m e n t : x - r a y
Mindful partnerships Community engagement every year
health center)
(Pocatello), ultrasound (OBGYN) Business to business Pursue students for residency
 Services
O p t o m e t r y : s e r v i c e s , p r o v i d e r ,
Infrastructure P a r t n e r t o i n c r e a s e b e h a v i o r a l
Business
School, mental health
equipment Expansion: Northgate health recruitment Relationship building
Rural health services
Radiology Services ISU research collaboration I n c r e a s e d c a p a c i t y a c r o s s t h e

Patient experience
B i l l i n g : c o n t i n u e T r a n s p a r e n c y
B e t t e r e m e r g e n c y a f t e r - h o u r
P r e s e n c e a t c o m m u n i t y e v e n t s
board (sustainability)
Holistic patient approach
to patients care ( o p i o i d , m e n t a l h e a l t h , s u i c i d e
O n b o a r d i n g r e v a m p h a p p e n i n g

Dental
Referrals of other services prevention now
Behavioral health
Data P a t i e n t s h e a l t h i n t e r v e n t i o n
Affordability C o m p l i a n c e : A u d i t , H I P A A ,

U s i n g d a t a / l e v e r a g i n g d a t a
through technology Payer Contracting and mix PERSA, risk management
more O u t s i d e r e f e r r a l p r o g r a m f o r
B e t t e r t e r m s w i t h i n s u r a n c e
F i n a n c i a l s a r e g o i n g w e l l :

340b payer contracts m o n i t o r i n g a n d r e p o r t i n g

Infrastructure Team Staff S u s t a i n a b l e , d a t a d r i v e n g ro w t h investment

More space E x p a n d i n g N I M P A A ( m e d i c a l
Expand coverage area C a s h r e s e r v e s : m a i n t a i n i n g , b u t

Bathroom in lobby (Chubbuck) assisting program) M e e t n e e d i n c u r r e n t s e r v i c e

top of mind
Security/Cybersecurity F u n d s t o a s s i s t s t u d e n t s t o h e l p
area Have more money for staff
enrollment G r o w t h i n s i z e a n d s c o p e t o
B u s i n e s s t o b u s i n e s s ( N P t o N P )

External meet community needs collaborations

B r a g m o r e : c o m m u n i c a t i o n t o
U n d e r s t a n d i n g f i n a n c i a l s e r v i c e
V a l u e - b a s e d c o n t r a c t i n g :

c o m m u n i t y a b o u t s e r v i c e s a n d
expansion r e i m b u r s e m e n t f o r r e f e r r a l s ( e x :

impact I m p r o v e d a n a l y t i c s c a p a b i li t i e s F o o d a s a M e d i c i n e ) , p a t i e n t -

I n c r e a s e c o m m u n i t y
Dental reporting capabilities centered approach
a w a r e n e s s : m a r k e t i n g , p o t e n t i a l
Actionable dashboard reports Big deal now: will change
funding sources, perception B o a r d t o h a v e a c l e a r e r
w o r k f l o w s a n d e v e r y t h i n g , 2 -

u n d e r s t a n d i n g o f h o w H e a l th
year timeline
Team W e s t i n t e r a c t s w i t h o t h e r
Infrastructure
B o a r d : r e c r u i t r u r a l b o a r d
c o m m u n i t y h e a l t h
IT always ready
m e m b e r s ( c o u l d Z o o m t h e m i n )
organizations
E x p a n d b o a r d t h r o u g h t r a i n i n g
Internal adjusted metrics
and programs, board or staff Quality of care
S t a f f : S u c c e s s i o n p l a n n i n g f o r

key positions
Hybrid/remote positions
Remote monitoring
I n c r e a s e o v e r s i g h t : p r o d u c ti v i t y

m e a s u r e m e n t s , n e e d t h e

infrastructure for this

Nursing staff

Health West, Inc.

STRATEGIC PLAN 2023-2025
 Health West, Inc.
STRATEGIC PLAN 2023-2025

GOAL 1: Infrastructure

OBJECTIVE STRATEGIES

Invest in a new location

Expansion Conduct strategy analysis to identify greatest need for a new site

Identify the need to continue work to improve the look and feel

of current facilities

Create a strategy to increase patients to meet grant funding

requirements

Refocus on patient experience quality over quantity of patients

Services and
Continue and expand Telehealth program
Programs

Expand services to include optometry

Emphasize quality of care through analysis of available data

Information
Improve data collection process
Technology (IT)
Stategize building our IT infrastructure and VPN to allow

administrative staff
 Health West, Inc.
STRATEGIC PLAN 2023-2025

GOAL 1: Infrastructure (cont.)

OBJECTIVE STRATEGIES

Information Create data analysis strategy

Technology (IT),
Establish end user experience portal for clients through

(cont.)
incorporation of clinic perspective
Assign personel to identify new potential contractural agreements

with payers including marketplace insurance companies

Financial
Establish multiyear budget and financial plan
Infrastructure

Reorganize enrollment team so they can support patients

Perform Data, forecast reports, and the ability to use our financial

reports to make decisions and identify holes in our service area

Strategize better collections from insurance companies and stronger

contract negotiations

Emphasize quality of care through analysis of available data

Quality of Care
Conduct a risk assessment under the financial, quality, and

operational plans under VBC to inform improvements

 Health West, Inc.
STRATEGIC PLAN 2023-2025

GOAL 2: Team/Staff/Board

OBJECTIVE STRATEGIES

Formalized Training Streamlined onboarding for new employees

Effective and
Represent rural communities and real patients

Representative Board through a pre-determined recruitment process

Develop clear directions, interpretable

policy and expectations

Federal Regulations
Interpret federal policy to board and staff

Communicate loan forgiveness strategies for

staff members, annual employee salary review

Identify and implement culture-enhancing messaging, activities,

Recruiting and
and structure for employees in a post-pandemic environment
retention
Research and implement a retention plan to excel post-pandemic,

prioritize what elements to incorporate into onboarding and

ongoing support

Create a recruitment strategy based off of specific roles, using

social media specific to that role's presence

 Health West, Inc.
STRATEGIC PLAN 2023-2025

GOAL 3: Expanding Messaging in Community

OBJECTIVE STRATEGIES

Develop targeted ads on Facebook, sharing

Marketing and
out new projects/services on public stories
Outreach
Expand social media posts to Instagram

platform: integrate/connect to current Facebook

Participate in events with a high ROI, high visibility, limited

staff time and energy. Evaluate current events calendar to

identify opportunities

Involve the Identify 5 possible external partnerships and being

Community relationship building

Continue and strengthen relationship with the university

Increase history and storytelling organization-wide.

Involve staff currently serving in open positions in

More communication
recruitment.
on working for HW

Identify networks and communities that are not being

reached, create a strategy to reach these communities