Transform Your

Kitchen Performance
Learn how our KDS, ConnectSmart® Kitchen,
leads the world in automated restaurant technology.
As a restaurant, your primary
objectives are to serve quality food
and to create a memorable dining
experience for your guests.
ConnectSmart Kitchen, part of the ConnectSmart platform,
seamlessly adapts to any restaurant environment to craft a
smart, connected operation. It simplifies busy workflows with
kitchen video, programmable prep times, and real-time data
reports. When guests order, your chefs receive it instantly
on a kitchen screen. They can decide where to focus, with
the KDS taking into consideration each item’s prep times.
All items in an order finish at the same time, without any
guesswork. Your front-of-house staff sees real-time kitchen
production information, keeping them in the loop. Operators
can also access real-time reporting on production speed and
accuracy to make improvements to their service. With power-
ful integrations and customizable displays, any operator can
increase their efficiency and in turn, their profits.

That’s a smart restaurant!

 10% increase 80,000
in kitchen productivity global restaurant
per member of staff installs

65+ 6 months
terminal POS return on investment
integrations after a full rollout

50% reduction
in ticket times
per order
How Can
ConnectSmart® Kitchen
Make Your
Kitchen Smarter?
Cut Ticket Times Improve Food Create a Successful Gain Insight into
with Effective Meal Quality with Auto- Off-Premise Dining your Kitchen’s
Pacing mated Operations System Productivity

ConnectSmart Kitchen custom- ConnectSmart Kitchen will im- Integration between your KDS ConnectSmart Kitchen’s built-in
ers have universally reported prove your food quality through and your point-of-sale system kitchen analytics features allow
reduced ticket times. One oper- features like meal coursing ensures you can handle all you to create dashboards with
ator saw ticket times slashed and configurable time-delayed streams of customer traffic over 20 different metrics, along
from twelve minutes at peak routing. Delight guests with whether it's online or walk-in with custom, user-defined pa-
service to just eight! food delivered at the optimal traffic. rameters for each station.
So, how do we do it? temperature and presentation.
Real-time order status features You can place the dashboards
Dynamic routing and timings Proper meal coursing ensures will track every milestone in anywhere on the screen to
ensure that you prepare food that your food finishes cooking a food order’s journey, from make sure your food production
for delivery to the table at the at the same time so that you preparation to the delivery win- and speed of service metrics hit
optimal time. Thanks to auto- can deliver them all together. dow. This feature ensures that your standard. ConnectSmart
mation, all orders complete at With ConnectSmart Kitchen every device in your restaurant Kitchen collects and stores this
once. software, you can guarantee is fully informed by what’s data locally, as well as in the
these timings. happening, down to the minute, cloud, so the historical informa-
Graphical displays make it in your kitchen. tion is available to you. You can
easy to call attention to special Special Instructions, like food use it to evaluate your kitchen’s
instructions that might be modifications or allergies, won’t Capacity Management helps efficiency and performance
overlooked in a paper kitchen, up-end the flow. ConnectSmart you generate accurate pickup from anywhere, identifying
resulting in fewer mistakes Kitchen’s customizable display quotes for your off-premise chokepoints and areas for
overall. attributes will identify them customers. By “reading” the improvement in the flow.
prominently in the display, bandwidth of your kitchen and
Pre-set routing options in- assuring your chefs that they’re not arbitrarily “guessing,” Con-
crease your kitchen pacing by cooking food to their guest’s nectSmart Kitchen will create
ensuring each station only has requests. an appropriate quote for the
to focus on what they need to customer. When your kitchen is
prepare in the correct order. Easier communication and busier, these quotes inflate to
flow of food through kitchen reflect it, dropping back when
Activity levels, a configura- stations means chefs can con- the workload slows down.
tion allowing sites to switch centrate on creating delicious
between different displays and meals and maintaining high
routing options, accommodate standards.
various staff and volume levels
which you can utilize on the fly. “We’ve reduced ticket times while increasing quality and guest
satisfaction – all of this equates to an excellent return on
Configurable metrics allow you
investment! QSR is helping us fulfill our system-wide strategy
to access real-time data and
of ‘wowing’ guests with our great service.”
identify trends like bottlenecks
and labor chokepoints that
Senior VP and Chief Information Officer,
adversely affect ticket times.
Applebee’s International
How ConnectSmart Kitchen
works in the kitchen
ConnectSmart® Kitchen
Via the POS integration, the order automatically
progresses through to ConnectSmart Kitchen.

QSR Activity levels allow the user to set up different

displays and routing configurations and switch
between them on the fly to accommodate differ-
ent staffing and volume levels.

Start
Here

POS Beverage Station:

The guest’s order goes into the point of sale
i.e. Service Bar
terminal - where each item, from appetizers and
main courses to desserts and drinks, get sent Staff prepares drinks and the
through at the same time. server “bumps” the order as soon
as they’re ready to be served to
their table.

ConnectSmart® Recipes,
t# Recipe Viewer
If any chef feels unsure how to prepare a dish,
they can use ConnectSmart's Recipes to pull
up a digital recipe card for a refresher. This card
contains an image to demonstrate how the chef
should prepare the item and plated, helping to
maintain high standards and food quality.
 Expo/Head Chef Screen
The head chef can view all orders, and see the
screens at each kitchen station. Customized routing
options, which increase kitchen pacing, ensure
each station only has to focus on what they need
to prepare and when to do so. The graphical display
makes it easy to identify special instructions, like
allergies, which can get lost in a paper kitchen -
you make fewer mistakes!

t# Status t# Status t# Status

Steak - Rare Chicken Ceaser Rocket - Side

Burger Greek Salad Lemon
Chicken Breast

Cooking Station 1 Cooking Station 2 Cooking Station 3

i.e., Grill Station i.e., Salad Station i.e., Garnish Station
The longest-cooking item appears The items that take less time to Those items with even shorter
first on the appropriate kitchen prepare drop into their relevant prep times drop into the relevant
screen. The chef acknowledges station screen, based on pre- kitchen screen, based on pre-
the instruction to prepare determined cook times. determined parameters.
that dish.

Expo/Head Chef Screen

All meals in a course come out of the kitchen
at the same time, thanks to customized meal
pacing. This optimal timing results in better
guest experiences with less miscommunication.
The ticket goes green on the expo to illustrate
Proper meal coursing means
your staff delivers courses that it’s ready to be served. The head chef
when they should be, with approves the whole order, bumping the digital
every item freshly prepared. ticket to the runner’s screen who receives an alert
to serve the order.
Off-Premise Orders
Off-premise dining continues to be a necessity, as guests seek convenient, modern ways to
dine. With ConnectSmart Kitchen, you can quickly implement a system that serves this growing
customer-base! Whether it's for delivery, curbside or takeout, here's how ConnectSmart Kitchen
facilitates a contactless off-premise system for your restaurant:

2.
Sends Order to
CSK Enterprise

DIGITAL
ORDERING
PARTNER

1. 6. 7.

Order Placed Via: Diner Receives Diner’s Food

• Mobile app Real-Time Order is Delivered
• Online ordering partner Updates
• Restaurant website
• Delivery partner
 CSK
ENTERPRISE
CLOUD

5.
Sends Up-to-Date
Order Status to Digital
Ordering Partner

4. 3.

CSK
RESTAURANT
SITE Order is Started Enterprise Sends
Order to CSK
at the Site
Working With Our API
Integrations help you create a smarter restaurant with your front and back-of-house operations
connected. Build the tech stack that works for your restaurant with our API's that easily integrate
with other third-party applications.

YOUR
CLOUD

APIs

CSK APIs

THIRD PARTY
CLOUD

• Loyalty & Guestbook

• Customer Website
• Online Ordering
• Delivery Services
• iOS & Android Apps
• CRM’s
 CSK
ENTERPRISE
CLOUD

CSK
RESTAURANT
SITE
Let's Talk Money
The cost of ConnectSmart Kitchen varies from restaurant to restaurant and depends on the func-
tionality and equipment you need. Achieving a return on your investment is as important to us
as it is to you! Our customers found their ROI by:

Faster Table Turns

With ConnectSmart Kitchen you can reduce ticket times, and increase table turns through the
customizable management of routing, pacing and prep stations. As a result, you can efficiently seat
multiple parties without rushing guests, all while maintaining food standards. One of our customers
saw its average ticket time reduce from twelve minutes at peak service, to just eight!

Higher Food Quality and Consistency

Utilizing this intelligent software increases guest satisfaction and reduce the number of food
comps, promoting higher bill averages as food isn't waiting on the kitchen pass. One multi-site
chain saw a significant reduction in customer complaint discounts since the installation of Con-
nectSmart Kitchen. Now that food quality and consistency are guaranteed, you can expect happier
customers and more return visits.

A More Efficient Team

ConnectSmart Kitchen helps your staff maximize their time and responsibilities. With an automated
safety net, they can focus their attention on the job at hand: creating the optimal guest experience!
We’ve noted a 10% increase in productivity per member of kitchen staff, reported by those who use
ConnectSmart Kitchen.

Calmer Kitchen Flow

With ConnectSmart Kitchen handling the flow of food in and out of the kitchen, communication is
more natural, and the kitchen is quieter and less chaotic. Operators cite increased customer satis-
faction for those seated near an open kitchen, better staff retention, and lower employee turnover
overall.

Lower Costs and Waste

$
A paperless kitchen means no tickets to print off and lose! You eliminate the high recurring costs
that come with printers, ribbons, ink, cartridges, and paper. Automation also cuts food waste: with
orders paced so efficiently, you’re not wasting time and inventory re-creating botched orders.

Data-driven decisions
ConnectSmart Kitchen automatically collects data that paper kitchens can’t, and does so without
painstaking manual work. With access to real-time configurable metrics, you can react to workflow
problems accordingly. The same data is archived and available in many formats including the Con-
nectSmart Kitchen portal. This archived data helps you identify trends and bottlenecks, track labor
inefficiencies, and reward operators based on their kitchen performance.
How else can QSR
help maintain quality
standards in your
restaurant?

ConnectSmart Recipes, Recipe

Viewer, works like a 24/7 trainer
to ensure you’re always preparing
food correctly. It helps you:

Easily create and

maintain recipes
across multiple sites.

Provide access
in a central
location for all sites.

Quickly train
and onboard new hires
or menu rollouts.

Maintain strict food

consistency
across multiple sites.

Guarantee a “safety net”

for your kitchen staff,
with intuitive pictures
and instructions.
CASE STUDY

Walk-On's
Bestreaux & Bar
Walk-On’s, an American sports bar, offers a casual dining
or game day atmosphere with good food to match. They
operate over 50 sites, with 120 units sold across five states.

The Problem
Since they began, they ran the operation on paper tickets, broadcasting games while trying to
maintain happy customers and quality food. Unfortunately, the outdated system couldn’t keep up!
With long ticket times and upset guests, not to mention the chaotic kitchen, they knew they needed
something automated to help them reach their restaurant goals.

The Solution
Implementing ConnectSmart Kitchen saved them time and money on the incremental costs. Through
data and analytics, they could pinpoint areas in the kitchen that gave them problems and managed to
shave a whopping 50% off their ticket times. A calmer workflow and that automated safety net have
helped them expand, with new sites, over 120 of them, popping up across the southeastern United
States. They’re seating more guests, earning more revenue and note calmer, more efficient workflows:
a winning formula!

THE RESULTS

50% Increase 50% Decrease 5% Increase

in food quality in ticket times in guests seated
metrics
"There is just no way we could’ve sold
120 restaurants if we were still doing
paper checks. I’d hate to see where we
would be without ConnectSmart Kitchen.
Life would be drastically different!"

Keegan Lanier, Director of Operations

Walk-On’s Bistreaux & Bar
CASE STUDY

The Darwin
Brasserie
The Darwin Brasserie crafts an elite experience for anyone
who visits featuring a picturesque view and high-end cuisine.
They operate in London, where they’ve been since 2014.

The Problem
Their old setup had each order coming through on a paper ticket with a host running back into
a chaotic kitchen. This disconnect created stress and confusion as staffers called out orders to one
another, desperately trying to stay on top of their backlog as orders continued streaming in. They
needed powerful technology in their workflow, to automate this order process, and free up staff to
focus on what’s most important: the guest experience.

The Solution
They opted to implement ConnectSmart Kitchen into their operation. With its capability of integrat-
ing with over 65 point-of-sale systems, ConnectSmart Kitchen could push the order to the individual
chef’s screens. Instead of screaming themselves hoarse every night, staffers need only confirm chefs
have received their order to their screens. They’re working in a calm kitchen, and with those smoother
workflows, can better serve their guests.

THE RESULTS

Calmer Higher Accuracy Happier Guests

less frenzied less miscommunication and higher
kitchen area and mistakes food quality
"If we removed the ConnectSmart Kitchen
system from the kitchen, I think we’d
struggle. Everyone’s job would become
harder, and our whole service would slow
down. What ConnectSmart Kitchen has
done has completely revolutionized what
we’re doing in the kitchen, and in the
industry as a whole. "

David Darnborough
Head Chef, The Darwin Brasserie
We Keep Great Company
"We’ve completed a national implementation of ConnectSmart Kitchen,
a system that automates our cook time processes. The result will be an
annualized savings of $5 million, from labor reduction."

Chief Financial Officer,

The Cheesecake Factory

"Things run smoother in the kitchen; we’re less likely to lose orders,
because the physical tickets won’t get lost."

Operations Manager,
Flat Iron

"The ConnectSmart system has had a huge impact …. It has made

every area of our operation more efficient, from the kitchen to the front
of house. Our customer service is better. Our table turns are up 30 to 40
per cent. Food quality is excellent. We’re getting the numbers of covers
without feeling the pain. Our staff are happier and so are our customers.
Plus, it’s helped us increase our sales by about £2,000 per week."

Director,
Dishoom

"Since implementing the QSR kitchen solution, we have reduced

confusion in our kitchens and seen a noticeable improvement in
our ticket times."

Senior Vice President,

Buffalo Wild Wings
 qsrautomations.com

CONTACT US:
US : 1.855.980.7328 ext: 1
About QSR Automations UK : +44 (0)20 3870 4571
[email protected]
We strive to make the dining experience better, and your restaurant
Follow us
more successful. Since 1996, we’ve built our reputation on creating
smart solutions for restaurant operators, employees, and diners.