Manage Implementation Projects Questions

Study material available at: https://academy.celonis.com/learning-paths/manage-

impementation-projects

What is the purpose of the Requirements Workshops?

 a. Set the basis for successful project delivery through process discovery and user
specifications
 b. Enable the customer to identify improvement potentials and act upon them
independently
 c. Familiarize the customer with the implemented apps and generate an understanding of
the validation approach

ANSWER: a. Set the basis for successful project delivery through process discovery and user
specifications

PROOF:

What types of feasibility does Celonis consider when qualifying value opportunities? Select
THREE options.

 a. Legal
 b. Operational
 c. Technical
 d. Cultural
 e. Time/schedule

ANSWER: b. Operational c. Technical e. Time/schedule

PROOF:

Which tasks are completed during the ‘Implement’ phase of an implementation project? Select
TWO options.

 a. Prioritization of the improvement opportunities

 b. User acceptance & value framing
 c. Handover the documentation to the customer to ensure adequate comprehension
 d. Data models & user-facing assets validation

ANSWER: b. User acceptance & value framing

d. Data models & user facing asset validation

PROOF:
There are four main areas of concern regarding implementation project management. Select
the FOUR that apply:

 a. Building user-facing assets

 b. Create & Maintain a Project Plan
 c. Validate Data
 d. Project Closure
 e. Confirm Strategic Goals & Success Factors
 f. Project Kick-Off

ANSWER: b. Create and Maintain a Project Plan

d. Project Closure
e. Confirm Strategic Goal & Success Factors
f. Project Kick-Off

PROOF:

True or False: The Go-live sign-off takes place during the “Implement” stage of an
implementation project

 a. True
 b. False

ANSWER: False
PROOF:

What happens during the Kick-Off step of an implementation project?

 a. Celonis defines the requirements for the implementation.

 b. The partner, in alignment with Celonis, and the customer reach a provisional
agreement on the project plan.
 c. The partner, in alignment with Celonis, and the customer have an IT-Architecture call
and establish the continuous data load.

 ANSWER: b. The partner, in alignment with Celonis, and the customer reach a
provisional agreement on the project plan.

PROOF:
What should be included in the Technical Documentation of a handover project? Select THREE
options.

 a. Project budget
 b. Data Integration Set-up
 c. Extraction & Transformation logic
 d. Data model
 e. User adoption enablement plan

ANSWER: a. Project budget

b. Data Integration Set-up
e. User adoption enablement plan

PROOF:
A Celonis customer wants to focus on increasing customer satisfaction. What process
activities would you investigate first to find relevant value opportunities? Select THREE
options.

 a. Price Change
 b. Order reported damaged
 c. Order delayed
 d. Invoice created
 e. Quantity Approved

ANSWER: b. Order reported damaged

c. Order delayed
d. Invoice created

PROOF:

What data points does Celonis recommend including in the Value Roadmap? Select
THREE options.

 a. Improvement costs
 b. Detailed action plan
 c. Value Opportunity Owner
 d. Value Opportunity Scope
 e. Timeline indicator

ANSWER: c. Value Opportunity Owner

d. Value Opportunity Scope
 e. Timeline indicator

PROOF:

Fill in the gap: User mapping, business & technical requirements definition, and the EMS
connection are actions that take place during the __________ phase of an implementation project

 a. Adopt & Expand

 b. Initiate
 c. Implement

ANSWER: b. Initiate

PROOF:
Which of the following approaches does Celonis recommend for planning continuous user
enablement? Select TWO options.

 a. Only allow centralized Celonis experts to answer daily support questions

 b. Only provide support for 6 weeks after go-live to pressurize people to get enabled in
that time
 c. Identify power users and appoint them as a go-to support for others
 d. Keep track of what questions are asked via support channels

ANSWER: c. Identify power users and appoint the as a go-to support for others
d. Keep track of what questions are asked via support channels

PROOF:
Using only the information available in the screenshot of this variant, why could the
activity "Change Price" be considered a value opportunity?
  a. It features in over 14% of total cases
 b. It requires manual effort from operational teams
 c. It increases the throughput time

ANSWER: c. It increases the throughput time

PROOF:

Why does Celonis recommend getting official sign-off on business cases before prioritizing
them? Select TWO options.

 a. It generates buy-in from the stakeholders.

 b. It’s an impactful courtesy to executives that will pay off later.
 c. It ensures the improvement opportunities are valid and accurate.
 d. If investment in this opportunity doesn’t pay off, it ensures it’s not one person’s fault.

ANSWER: a. It generates buy-in from the stakeholders.

c. It ensures the improvement opportunities are valid and accurate

PROOF:
A business user that you are consulting with believes that inefficiencies in the Procurement
process are deriving specifically from one region of the organization. What analysis feature
would you use to investigate this claim?

 a. Variant Explorer
 b. Conformance Checker
 c. Attribute Selection View

ANSWER: b. Conformance Checker

PROOF:
What potential value opportunity does the highlighted icon indicate?
  a. Rework (repeated activity)
 b. High throughput time
 c. Incorrect activity sequence

ANSWER: b. High throughput time

PROOF:

Of the displayed activities, which would add 6 days to the overall throughput time?
  a. Start Picking
 b. Short Pick
 c. Start Quality Check

ANSWER: b. Short Pick

PROOF:

This is a customer's analysis of their Order Distribution process. The customer has
identified low customer satisfaction as a value opportunity. What is the most likely root
cause of this value opportunity?
  a. Quality issues
 b. Passed credit checks (not necessary)
 c. ‘Cut-off time past’ occurring before ‘Order loaded onto truck’

ANSWER: a. Quality issues

PROOF:

A customer is considering an improvement opportunity which would be complex to

implement but could deliver a lot of value. Where would this improvement opportunity sit
on the Impact-Effort Matrix?

 a. Quick Wins
 b. No-Gos
  c. Nice-to-Haves
 d. Long-Term Projects

ANSWER: d. Long-Term Projects

PROOF:
Why does Celonis recommend considering strategic fit when qualifying value
opportunities?

 a. If the strategic fit isn’t right, improvement actions are unlikely to receive the required
resources.
 b. If the strategic fit IS right, improvement actions are almost guaranteed to be successful.
 c. If the strategic fit isn’t right, the company executives will not allow the improvement
actions to go ahead.

ANSWER: a. If the strategic fit isn’t right, improvement actions are unlikely to receive
the required resources.

PROOF:

What are the three phases of an implementation project?

 a. Frame, Deploy, Expand

 b. Frame, Deploy & Realize
 c. Initiate, Implement & Adopt

ANSWER: c. Initiate, Implement & Adopt

PROOF:
Implementation projects are conducted via a series of meetings & workshops. When following a
Partner co-delivery model, which stakeholder team is responsible for leading all meetings &
workshops?

 a. The Partner team

 b. The Celonis team
 c. The Customer team

ANSWER: a. The Partner team

PROOF:
True or False: The “Deploy” Value Journey stage spans across the “Identify”, “Frame”, and
“Realize” Value Journey stages.

 a. False
 b. True

ANSWER: True

PROOF:

Which Value Journey stage stands for implementation projects?

 a. Deploy
 b. Realize
 c. Frame
 d. Sustain & Grow

ANSWER: a. Deploy

PROOF:
Fill in the gap: Before kicking off an implementation project, it’s essential to confirm the
_________

 a. Technical documentation handover details

 b. Celonis license available upgrades
 c. Strategic goals & success factors for the implementation project

ANSWER: c. Strategic goals & success factors for the implementation project

PROOF:
Which of the following approaches does Celonis recommend for planning initial user
enablement sessions? Select TWO options.

 a. Make it clear that any live sessions will not be recorded to ensure people attend
 b. Get a change champion or senior level sponsor to deliver (parts of) the session
 c. Plan sessions that cover only the components that this particular audience needs to
know
 d. Plan sessions that provide a thorough understanding of all aspects of the Celonis tool

ANSWER: a. Make it clear that any live sessions will not be recorded to ensure people
attend

b. Get a change champion or senior level sponsor to deliver (parts of) the
session

PROOF:

Which enablement formats are typically the best to use during the CONTINUOUS
enablement phase? Select TWO options.

 a. Tailored live trainings

 b. Intranet help and best practice pages
 c. Celonis Academy online training
 d. Office hours and support channels (e.g. in Slack)

ANSWER: b. Intranet help and best practices pages

d. Office hours and support channels (e.g. in Slack)

PROOF: