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    Outbound Rest Integration in ServiceNow PDF

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    Mayuresh Yadav
    This document discusses outbound REST integration in ServiceNow to synchronize incident records between two instances. It describes creating a REST message and business rule in the source instance to send data to a target instance whenever an incident is created. It covers the endpoints, methods, request body, headers, and authorization needed to make the integration work.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Outbound Rest Integration in ServiceNow PDF

    Uploaded by

    Mayuresh Yadav
    71 views5 pages
    This document discusses outbound REST integration in ServiceNow to synchronize incident records between two instances. It describes creating a REST message and business rule in the source instance to send data to a target instance whenever an incident is created. It covers the endpoints, methods, request body, headers, and authorization needed to make the integration work.

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    This document discusses outbound REST integration in ServiceNow to synchronize incident records between two instances. It describes creating a REST message and business rule in the source instance to send data to a target instance whenever an incident is created. It covers the endpoints, methods, request body, headers, and authorization needed to make the integration work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    71 views5 pages

    Outbound Rest Integration in ServiceNow PDF

    Uploaded by

    Mayuresh Yadav
    This document discusses outbound REST integration in ServiceNow to synchronize incident records between two instances. It describes creating a REST message and business rule in the source instance to send data to a target instance whenever an incident is created. It covers the endpoints, methods, request body, headers, and authorization needed to make the integration work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    Outbound Rest integration in ServiceNow | ServiceNow Rest Integration

    Integration between applications is quite common. In real world you will find that,
    mostly applications are integrated with other application is any sense. For example
    if you are booking flight, booking train, booking movie ticket, login functionality
    using google account, maps, weather details and lots of other things. Applications
    use others API's to display information on their platform. In ServiceNow platform it
    is very simple to implement ServiceNow rest integration and ServiceNow soap
    integration with other applications either it is Uni- Directional or Bi-Directional
    integration.

    Here in this article we will talk about Outbound Rest Integration in ServiceNow.
    Here we will discuss about endpoints, methods, authorization details etc. We will
    cover each and every thing about ServiceNow rest integration.

    As we know integration is basically a communication between two applications or


    in other words we can say meaning on integrating two application is that making
    two application talk to each other and share data with each other.

    Here in this article we will integrate two ServiceNow application, One instance of
    ServiceNow will be treated as Source and Other instance of ServiceNow is treated
    as Target.
    In Integration Source instance send request to Target instance and Target instance
    send back the response . So the concept will remain same for either we will
    integrate ServiceNow with any other application as well.

    Below in screenshot we have mentioned some communication between two


    instances, so that they can integrate.
    ServiceNow Rest Integration Example or Scenario:

    Below is the scenarios which we will implement to understand the integration in


    ServiceNow.

    USE CASE:
    Integrate two ServiceNow instance. Every time when incident is created in one
    ServiceNow instance (source) then incident record with same information will also
    get created in another ServiceNow instance (target).

    So the solution we will implement to achieve is that we will create rest message
    and Business rule in ServiceNow source instance and below are the required
    information which we need from Target instance or ServiceNow target instance,
    which will be needed while creating the rest message.
    1. ENDPOINTS
    2. METHODS
    3. REQUEST BODY
    4. HEADERS (CONTENT TYPE)
    5. AUTHORIZATION DETAILS

    Let's understand above things in little details:

    ENDPOINTS:

    Endpoints are the https address where we need to send information or it is the
    URL which will accept the web services.
    Basically endpoint is the address of the application to whom the source application
    wants to communicate.

    METHODS:

    Methods tell that what source is doing for target instance. For e.g. create records,
    update, delete the record etc. Methods are used to perform CRUD operations i.e.
    Create, Read, Update and Delete
    • GET (to retrieve the record)
    • POST (to create the record)
    • PUT (to modify the record)
    • PATCH (to update the record)
    • DELETE (to delete the record)

    AUTHORIZATION:

    To communicate with other application or the target application, we need entry


    pass, means we need some key or credentials.
    In ServiceNow we need Credentials (Username and Password). So, for that source
    instance need credentials of Target instance user. In ServiceNow we create user
    with rest_service role and share those details with source instance.
    In ServiceNow we can get above information from Rest API explorer, below is the
    video link which will help to you to know that how we can collect all these
    information from ServiceNow target instance.

    Outbound rest integration in ServiceNow

    Please find the below script of Business Rule (before business rule) implemented in
    ServiceNow source instance:

    (function executeRule(current, previous /*null when async*/) {

    var request = new sn_ws.RESTMessageV2('Incident


    Integration','incident_record_creation');
    request.setStringParameterNoEscape('caller',current.caller_id);
    request.setStringParameterNoEscape('short_description',current.short_des
    cription);
    request.setStringParameterNoEscape('category',current.category);
    request.setStringParameterNoEscape('impact',current.impact);
    //request.execute();

    var response=request.execute();
    var requestBody=request.getRequestBody();
    var responseBody=response.getBody();
    var httpStatus=response.getStatusCode();
    gs.log(responseBody);

    responseJSON=responseBody.substring(10,responseBody.length-1);
    parsedJSON=JSON.parse(responseJSON);
    var targetIncidentNumber=parsedJSON['number'];
    var targetIncidentsysid=parsedJSON['sys_id'];

    var logString='Target Incident Number - '+targetIncidentNumber+"\nTarget


    Incident Sys ID - "+targetIncidentsysid;
    gs.log(logString,'BR- Create Incident in Target Instance');

    })(current, previous);

    Please find the below HTTP Request method parameter script mentioned in Rest
    Message:

    {
    "caller_id":"${caller}",
    "short_description":"${short_description}",
    "category":"${category}",
    "impact":"${impact}"
    }

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