I.

Gather information to carry out inspection

 The performance outcomes required to gather information to inspect work done by colleagues to support workplace quality
outcomes. It involves demonstrating discretion, judgement and problem solving skills in managing own work activities and
contributing to a productive team environment. It applies to those working in service, repair, sales or office administration
job roles in the automotive industry.
OHS (Occupational health and safety)
- relates to health, safety, and welfare issues in the workplace.
- OHS includes the laws, standards, and programs that are aimed at making the workplace better for workers, along
with co-workers, family members, customers, and other stakeholders.
- Improving a company's occupational health and safety standards ensures good business, a better brand image, and
higher employee morale.
- 2004 Act
a. Safety Equipment- is the study and practice of design, construction, equipment and regulation to minimize
the occurrence and consequences of traffic collisions involving motor vehicles. Road traffic safety more
broadly includes roadway design.
b. Occupational driving - Workers outside the motor carrier industry routinely operate company-owned
vehicles for deliveries, sales and repair calls, client visits, etc. In these instances, the employer providing the
vehicle generally plays a major role in setting safety, maintenance, and training policy. As in non-
occupational driving, young drivers are especially at risk.
c. Active and passive safety - The terms "active" and "passive" are simple but important terms in the world of
automotive safety. "Active safety" is used to refer to technology assisting in the prevention of a crash and
"passive safety" to components of the vehicle (primarily airbags, seatbelts and the physical structure of the
vehicle) that help to protect occupants during a crash.
d. Personal protective equipment and clothing - We know that workers in the automotive industry perform
activities pertaining to design, development and manufacturing. All manufacturing organizations use several
tools such as welding guns, grinding machines, cutting machines, drilling machines etc. An accident may
take place if the worker is not use proper Personal Protective Equipment (PPE).
- Personal Protective Equipment should be provided to all employees who are exposed to safety and health
risks at work. In the automobile industry, workers frequently move from one work place to another and
perform a variety of tasks. The employee should be trained on how and when to use protective equipment.
e. First aid- First aid is the first and immediate assistance given to any person suffering from either a minor or
serious illness or injury, with care provided to preserve life, prevent the condition from worsening, or to
promote recovery. It includes initial intervention in a serious condition prior to professional medical help
being available, such as performing cardiopulmonary resuscitation (CPR) while waiting for an ambulance, as
well as the complete treatment of minor conditions, such as applying a plaster to a cut.
f. Hazard and risk control- Spot the Hazard, assess the Risk, and make the Changes.
Hazard and Risk control measures:

1. Spot the hazard

Key point: A hazard is anything that could hurt you or someone else.

Examples of workplace hazards include:

• frayed electrical cords (could result in electrical shock)

• boxes stacked precariously (they could fall on someone)
• noisy machinery (could result in damage to your hearing) During work experience, you must remain alert to anything
that may be dangerous. If you see, hear or smell anything odd, take note. If you think it could be a hazard, tell
someone.

2. Assess the risk

Key point: Assessing the risk means working out how likely it is that a hazard will harm someone and how serious the
harm could be.

Always tell someone (your employer, your supervisor or your health and safety representative) about hazards you can't fix
yourself, especially if the hazard could cause serious harm to anyone.

For example:

• ask your supervisor for instructions and training before using equipment
• ask for help moving or lifting heavy objects
• tell your supervisor if you think a work practice could be dangerous If you are not sure of the safest way to do
something on work experience, always ask your work experience supervisor.
 3. Make the changes

Key point: It is your employer's responsibility to fix hazards. Sometimes you may be able to fix simple hazards yourself,
as long as you don't put yourself or others at risk. For example, you can pick up things from the floor and put them away
to eliminate a trip hazard.
The best way to fix a hazard is to get rid of it altogether. This is not always possible, but your employer should try to make
hazards less dangerous by looking at the following options (in order from most effective to least effective):

• Elimination - Sometimes hazards - equipment, substances or work practices - can be avoided entirely. (e.g. Clean
high windows from the ground with an extendable pole cleaner, rather than by climbing a ladder and risking a fall.)
• Substitution - Sometimes a less hazardous thing, substance or work practice can be used. (e.g. Use a non-toxic
glue instead of a toxic glue.)
• Isolation - Separate the hazard from people, by marking the hazardous area, fitting screens or putting up safety
barriers. (e.g. Welding screens can be used to isolate welding operations from other workers. Barriers and/or
boundary lines can be used to separate areas where forklifts operate near pedestrians in the workplace.)
• Safeguards - Safeguards can be added by modifying tools or equipment, or fitting guards to machinery. These must
never be removed or disabled by workers using the equipment.
• Instructing workers in the safest way to do something - This means developing and enforcing safe work
procedures. Students on work experience must be given information and instruction and must follow agreed
procedures to ensure their safety.
• Using personal protective equipment and clothing (PPE) - If risks remain after the options have been tried, it may
be necessary to use equipment such as safety glasses, gloves, helmets and ear muffs. PPE can protect you from
hazards associated with jobs such as handling chemicals or working in a noisy environment.
Sometimes, it will require more than one of the risk control measures above to effectively reduce exposure to hazards.

II. Inspect and apply quality standards to work

 Work to be inspected is identified and confirmed according to workplace. Inspections of work are conducted at regular
intervals and according to manufacturer specifications and workplace procedures, and coordinated with workplace activities
according to workplace quality systems and procedures. Faults or non-compliances identified are reported to supervisor
according to workplace procedures. Documentation, including non-compliance report, is completed accurately according to
workplace procedures.
- Quality Procedures
1. Worksite quality system documentation
2. Work instructions
3. Safe work procedures
4. Product specification
5. Equipment maintenance schedules
6. Technical procedures
7. Adopted or specifically prepared standards
 Compliance to different quality system requirements, the complex nature of requirements and multiplicity of specifications
placed a significant burden on automotive suppliers, adding to their cost of compliance.
 ISO/TS 16949 (International Organization for Standardization/Technical Specifications) is for automotive sector quality
management systems was first developed in 1999 by the IATF (International Automotive Task Force) in conjunction with
ISO’s technical committee for quality management, ISO/TC ((International Organization for Standardization/Technical
committee) 176. Since then, it has risen to be one of the most widely used International Standards in the automotive industry,
and aims to harmonize the different assessment and certification systems in the global automotive supply chain.
 In October 2016, IATF 16949:2016 will be published by IATF and will supersede and replace the current ISO/TS 16949,
defining the requirements of a quality management system for organizations in the automotive industry. It will be aligned
with and refer to the most recent version of ISO’s quality management systems standard, ISO 9001:2015. IATF 16949:2016
will fully respect ISO 9001:2015 structure and requirements. IATF 16949:2016 is not a stand-alone quality management
standard, but is implemented as a supplement to, and in conjunction with, ISO 9001:2015.
 IATF will ensure continued alignment with ISO 9001 by maintaining strong cooperation with ISO, through its participation in
ISO/TC 176.

 Factors that affect the success of an Automotive QMS implementation

- it is important for suppliers to implement an effective QMS system that complies with customer specific requirements, and
does not jeopardize their relationship with clients.
1. Lack of top management
2. Lack of understanding about the existing process
3. Lack of clear communication
4. Failure to involve everyone in the process
5. Lack of follow-up/Review
6. Lack of validation
 7. Premature implementation efforts

 Quality Inspections
- Periodic inspection during the job or observation at completion of the job to ensure all ordered parts have been fitted,
components used meet manufacturer/component supplier specifications, invoicing complies with service/ repair/parts
order and contains sufficient details of labor and/components used.
- Reported and diagnosed problems have been confirmed as rectified thru test procedures and presentation of the
vehicle or equipment after service/repair meets manufacturer and company standards.
Many countries insist that motor vehicles comply with national environmental and safety standards. Governments are now becoming
more focused on implementing legislation to reduce road accidents and the environmental impact of non-compliant vehicles.

III. Achieve Quality Work Outcomes

 Quality is the degree to which a product or action fulfills its purpose, and that degree of quality has a value. This definition
allows for the possibility of high quality or low quality or anything between.
 Quality measurements are essentially random. They vary from person to person. Different judges and different scores to
the same action. You think you are doing good at your job but your boss disagrees or you might think that you are not
performing but your boss is happy with your level of quality.
Commitment Quality
- Fundamental to a success project is the desire to be innovative while maintaining a commitment to produce
architecture that is fundamental and appropriate to place and time. Quality is both a means and an end which we
enforce from the start of work though final construction.
Quality control
- Document project goals from the start of a project and continually check to ensure that you comply with your client’s
design program, criteria and standards.
a. Explore and explain and prepare design alternatives and analysis of a project
b. Maintain a thorough and up-to-date understanding of all code and regulatory requirements.
c. Throughout the design and construction process, projects are coordinated through regular meetings with the
client and project team.
document is transmitted frequently to the client.
Communication
Verbal – effective verbal or spoken communication is dependent on a number of factors and cannot be fully isolated
from other important interpersonal skills such as non-verbal communication, listening skills and clarification.
Communication is a two-way process: sender and receiver

Written – is a sending a message by the use of symbols that are understood by both the sender and receiver of the
message. If you are reading it means you are the receiver.

Telephone or Electronic means – According to Graham Williams of Centre-ing Services, communication by

telephone will be reduced to percent of all business communication. Business have other options, such as digital
communication through email, texting and social media.

Personal and Immediate – Short of talking with someone face to face, a phone call is the best way to get personal
response. If the person you called is available, you can take care of business on the spot. With other forms of
communication. Such as texting, email, you leave a message and hope for a quick response.
Effective – Dr. Albert Mehrabian’s 1967, “Interference of Attitudes from
Nonverbal Communication in Two Channels,” Components of effective
communication
a. Body language for 55%
b. Voice tone 38%
c. Spoken words 7%