1

A PROJECT REPORT ON

“CONSUMER BUYING PATTERN TOWARDS AMUL MILK”

Submitted in the partial fulfillment for

award of Degree of
MASTER OF BUSINESS ADMINISTRATION

SUBIMITTED BY

Shaivya Pandey
THIRD SEMESTER (MBA 2017-19)
Dayanand Academy Of Management Studies

UNDER THE ABLE SUPERVISION OF

Miss. Stuti Jain

ASST.PROFESSOR
Dayanand Academy Of Management Studies

Dayanand Academy Of Management Studies

Affiliated To AKTU, Lucknow

2
 PREFACE

Industrial training helps to gain real life knowledge about the industrial environment
and business practices. The MBA programme provides student with a fundamental
knowledge of business and organizational functions and activities, as well as an
exposure to strategic thinking of management.

In every professional course, training is an important factor. Professors give us

theoretical knowledge of various subjects in the college but we are practically exposed
of such subjects when we get the training in the organization. It is only the training
through which I come to know that what an industry is and how it works. I can learn
about various departmental operations being performed in the industry, which would,
in return, help me in the future when I will enter the practical field.

Training is an integral part of MBA and each and every student has to undergo the
training for 2 months in a company and then prepare a project report on the same after
the completion of training.

During this whole training I got a lot of experience and came to know about the
management practices in real that how it differs from those of theoretical knowledge
and the practically in the real life.

In today’s globalize world, where cutthroat competition is prevailing in the market,

theoretical knowledge is not sufficient. Beside this one need to have practical
knowledge, which would help an individual in his/her carrier activities and it is true
that “Experience is best teacher”.

3
 ACKNOWLEDGEMENT

I am presenting a Project report “A STUDY ON CONSUMER BUYING PATTERN TOWARDS

AMUL MILK” as part of the curriculum of the ‘Master of Business Administration’. We wish to
thank all the people who gave us valuable support.

I express my profound thanks to my project guide Miss Stuti Jain , Asst.

Professor and all those who have guided and helped me in preparation of this project.

I would also like to extend our gratitude to all staff and our colleagues of, Dayanand Academy
Of Management Studies who provided moral support, a conductive work environment and the
much-needed inspiration to conclude the project in time and a special thanks to my parents who are
integral part of the project.

Thanking you.

Shaivya Pandey
 DECLARATION

I hereby declare that the dissertation “A STUDY ON CONSUMER BUYING PATTERN

TOWARDS AMUL MILK” submitted for the MBA Degree at Dayanand Academy Of
Management Studies is my original work and the dissertation has not formed the
basis for the award of any degree, associate ship, fellowship or any other similar
titles.
I further declare that the work reported in this project has not been submitted and
will not be submitted, either in part or in full, for the award of any other degree or
diploma in this any other institute or university.

Shaivya Pandey
 -:CONTENTS:-

Sr. Subject Page No.

No.

1 EXECUTIVE SUMMARY 9

2 INTRODUCTION 12

3 INDUSTRY & COMPANY PROFILE 16

4 OBJECTIVE & SCOPE OF STUDY 43

5 RESEARCH METHODOLOGY 45

6 DATA PROCESSING & ANALYSIS 51

7 OBSERVATION & FINDINGS 68

8 LIMITATIONS 71

9 CONCLUSION 73

10 SUGGESTION & RECOMMENDATION 75

11 BIBLIOGRAPHY & WEBLIOGRAPHY 78

12 ANNEXURE 80

8
EXECUTIVE SUMMARY

9
 In today’s competitive world while entering in the market it is very necessary to have good
knowledge of the potential of a particular market. The information regarding the activities of
competitor’s existing in the market so that we can plan our each activity according to that. It is also
necessary to retain the existing customers apart from attracting the new customers.

The Project is concern with the market analysis & sales development of Amul dairy milk in
th
Pune city. The project included as part of MBA Programme and the project is done from 8 June to
th
8 August.

1.1 Title:
“CONSUMER BUYING PATTERN TOWARDS AMUL MILK”.
1.2 Organization:
“Gujarat Co-operative Milk Marketing Federation (GCMMF), Anand, Gujarat”.

1.3 Objective:
The primary objective was to find customer response towards Amul milk. My aim was to go
through the customers to know the interest of purchasing & using Amul milk. Basically the study
was for the demand of Amul milk among the customers. And also to know the complaints on Amul
milk.

1.4 Research Methodology:

Research type was descriptive. The research was done through customers. I have collected
the primary data through questionnaire which was filled by retailers, customers. Questions were both
open and close ended. The secondary data was collected from website www.amul.com.

Sampling done is nonprobability sampling. The type of sampling method was Judgment sampling.

10
1.5 Findings:
Usually there are around more players in of liquid milk exist. Those are like Chitale, Katraj,
Krishnai, Mahanand, Amul, Warna, and many other local brands.

As per the findings CHITALE is the Market leader and having more market share. Awareness of
Amul dairy milk among the retailers as well as consumers is average but acceptance is low. The sale
is totally depends on the retailers.

1.6 Data Analysis:

The data analysis has done area wise. It gives idea about the competitors of Amul dairy milk.
It gives information regarding their market share.

1.7 Conclusion:
It was concluded that Amul dairy milk i.e. Full Cream milk and Cow milk has a high
potential in the market and it is the known to its customers but still its acceptance is comparatively
low as other competitors present in the market, because perception of customers towards the product
is wrong, most of the consumer continuously using other brand and they do not want to switch over
other brand.

11
INTRODUCTION

12
2.1 CONTEXT OF THE TOPIC:

The dairy industries companies run mainly on the factors such as availability, service
frequency, affordability, taste and marketing. Availability is plays a vital role because purchasing
power is depend upon availability of that product, in case distributors and retailers service matter a
lot. Retailing includes all the activity in selling goods or service directly to the customers or personal
nonbusiness use .A retailer or retail store is any business enterprises whose sales volume comes
primarily from retailing.

Retailers are the part of milk marketing channels and perform the work of moving goods
from producers to the customers. It overcomes the time, place and possession gap that separates
goods and service from those who needs or wants them. Retailers as member of marketing channel
perform a number of key functions. Some functions (physical, title, promotion) constitute a forward
flow of activity from the company to the customers; other functions (ordering and payment)
constitute a backward flow from customers to the company. Still others (information, negotiation,
finance and risk taking) in both directions.

The project delves into the workings from the distribution aspect of an FMCG organization,
in detail. AMUL, being an FMCG company, attaches a lot of significance to the distribution aspect
of its business. The distribution channel of AMUL holds a lot of potential in affecting the demand or
sales of AMUL products through delivery on time, delivery of variety of products, the retailer-
friendliness of the policies being set by the distributors and equitable distribution of products to all
the retail outlets in a particular region, to name a few.

The main objective of summer training was given by the Management of Amul. The objective
was “CONSUMER BEHAVIOR & SATISFACTION.”

I started my summer training on 1st of April. And during summer training I had to report at the
organization at sharp 10:30am and was asked to work till 6:30 pm. First 15 days I spent on
various marketing activities like I had visited near about 350 retail shops to know there view
& consumer behaviour towards Amul Milk.

And also collects detail about the competitors there offers & profit margin.

After that next few days I went with distributors early in the morning 5:00 am to know how
 distribution channel works.

And then at last I worked with questionnaire a sample size of 100 respondents was taken for
the study whose responses were studied and interpreted .The sampling design was used
convenience sampling. The process of analysis was done through excel work sheets,
frequency table, percentage analysis etc.

During the preparation of questionnaire I faced difficulties regarding the selection of questions
and in collection of the data I found some difficulties like the customers had no time to give.

There is one thing that I have found that the peoples working at AMUL are very much helpful
in all areas. Every time they come to me and told me that they are available at any time for
me for anything, which really boost me and motivates me towards my goal and objectives.
The culture of AMUL is very much friendly.

I completed my project on 30thth of May & during the project I have achieved my all
objectives of my project.
13
 Addition to this we carried out sales promotion activity through discount coupons. Sales
promotion consists of diverse collection of incentive tools, most short-term designed to stimulate
and/or greater purchase of a particular product by consumers or the trade. Whereas advertise offers a
reason to buy, sales promotion offers incentive to buy. Sales promotion includes tools for consumer
promotion (for example samples, coupons, prizes, cash refund, warranties, demonstrations, contest);
trade promotion (for example buying allowance, free goods, merchandise allowances, co-operative
advertising, advertising and display allowances, dealer sales contests); sales force promotion (for
example bonuses, contests, sales rallies).

Sales promotion efforts are directed at final consumers and designed to motivate, persuade
and remind them of the goods and receives that are offered.

2.2 Promotion Tool Used:

The consumer promotion tools mean the promotion activities, which are beneficial for
consumers as well as company. Such as price discounts, samples, cash refund, premiums, prizes,
cross promotion and coupons etc. We decided to use discount coupons. We distributed it among
customers and validity kept seven days from issued.

• The consumers are seduced to buy the product.

• It helped to increase sales volume.
• Consumer can get good quality of good in cheaper price.
• It can attract the new consumers and customers buying other milk brands.

• Attract brand switchers, who are primarily looking for low price, good value or
premiums.

• Turn switcher to loyal users,

• It induced to make some subsequent purchases.

• Give little permanent gain in market share.

14
2.3 Need of Study:

Managers are always curious about the position of their company’s products in the market
which largely depend upon the company’s goodwill, and the position of their brand. In order to
maximize the sale and profit, company must deliver outstanding satisfaction to the retailers,
wholesaler & customers. So market survey of retailers, wholesalers & customers, chart out the
position of the company as compared to the competitors. It helps the organization to find out the
brand being sold most by the retailers along with their stocking and also consumer buying
preferences.

15
 INDUSTRY
&
COMPANY PROFILE

16
3.1 Industry Profile:-

3.1.1 The World Dairy Situation:

According to a report published by International Dairy Federation (IDF) on the World Dairy
Situation 2007 the worldwide milk production is expected to grow at a slower pace in 2007-08 and is
estimated at 655 million tonnes, only 9 million tonnes more than the production of 2006 – 2007. The
strongest growth would be in Asia, notably in China and India. Milk production is projected at 36
million tonnes in China and 94.60 million tonnes in India. India would continue to be the largest
milk producer, followed by the US, with projected production of 82.60 million tonnes.

Major changes are not expected in dairy products basket. World butter production increased
for two years, in 2004 and 2005 and then declined in 2006-07. It is expected to decline again in
2007-08. Industrial cheese production is continuing to grow. The major cheese producing regions are
Europe and North America and both areas are expected to have a faster growth rate.

The production of condensed and evaporated milks is subject to a declining trend for many years in
the developed market. It has been replaced by many other dairy products, especially liquid milks of
UHT type, coffee cream and coffee whitener including some of the non-dairy origin.

World trade in dairy products after a period of relative stagnation, started recovery in the
second half of 2006-07 and it continued in the first half of 2007-08. The recovery is due to
prosperity resulting from economic demand. However, the bullish price situation is not likely to
continue long and would level down.

Export of butter and butter-oil recovered in 2006-07 and this recovery continued in early
2007-08. The total volume of the world trade in cheese has accelerated and this trend is likely to
continue in the year 2008.

17
 The outlook for the trade in dairy commodities for 2007-08 appears bright. However, since
the new market equilibrium, in respect of prices has to be found, the question is whether
international trade in dairy products will continue its growth in 2007-08 at the same momentum as in
previous years. Because of the price situation in 2007-08, one may ask whether demand can follow
the expected trends, but it would be premature to expect stagnation in the trade. In established
markets, the potential for demand to reduce slightly can release the additional supplies, which are
needed to maintain the growth of trade.

3.1.2 Indian Dairy Industry -- A Profile:

India’s dairy sector is expected to triple its production in the next 10 years in veiw of
expanding potential for export to Europe and the West. Morever with WTO regulations expected to
come into force in coming years all the develope countries which are amoung big exporters today
would have to withdraw the support and subsidy to their domestic milk product sector. Also India
today is the lowest cost producer of per litre of milk in the world, at 27 cents, compared with the US’
63 cent. Also to take advantage of this lowest cost of milk production and increasing production in
yhe country multinational companies are planning to expand their activities here. Some of those milk
producers have already obtained quality standard certificates from the authorities. This will help
them in marketing their products in foreign countries in processed form.

The urban market for milk products is expected to grow at an accelerated pace of around
33% per annum to around Rs.83, 500 crores by year 2010. This growth is going to come from the
greater emphasis on the processed food sector and also by increase in the conversation of milk into
milk products. By 2010, the value of Indian dairy produce is expected to be Rs 10, 00,000 million.
Presently the market is valued at around Rs7, 00,000mn.

18
3.1.3 Co – Operative Unions:

Backward integration of the process led the cooperatives to advances in animal husbandry
and veterinary practice. The system succeeded mainly because it provides an assured market at
remunerative prices for producers' milk besides acting as a channel to market the production
enhancement package. What's more, it does not disturb the agro-system of the farmers. It also
enables the consumer an access to high quality milk and milk products. Contrary to the traditional
system, when the profit of the business was cornered by the middlemen, the system ensured that the
profit goes to the participants for their socio-economic upliftment and common good.

Recently the Indian cooperative movement got a much needed facelift. With competition
snapping at its heels, the sector which has been governed by arcane laws until the recent past will see
a special provision inserted in the companies Act, 1956. All the cooperative unions will be re-
christened cooperative companies; they will come under the purview of the registrar of companies,
instead of the registrar of cooperatives.

Dairy cooperatives account for the major share of processed liquid milk marketed in the
country. Milk is processed and marketed by 170 milk producer’s cooperative unions, which federate
into 15 state co-operative milk marketing federations.

The dairy board's programmes and activities seek to strengthen the functioning of dairy co-
operatives, as producer-owned and controlled organizations. NDDB supports the development of
dairy co-operatives by providing them financial assistance and technical expertise, ensuring a better
future for India's farmers.

Over the years, brands created by cooperatives have become synonymous with quality and
value. Brands like Amul (GCMMF), Vijaya (AP), Verka (Punjab), Saras (Rajasthan). Nandini
(Karnataka), Milma (Kerala) and Gokul (Kolhapur) are among those that have earned customer
confidence.

19
 -:Some of the major dairy cooperative federations include:-

• Andhra Pradesh Dairy Development Co-operative Federation Ltd (APDDCF)

• Bihar State Co-operative Milk Producers Federation Ltd (COMPFED)

• Gujarat co-operative Milk Marketing Federation Ltd (GCMMF)

• Haryana Dairy Development Cooperative Federation Ltd. (HDDCF)

• Himachal Pradesh State Cooperative Milk Producers Federation Ltd (HPSCMPF)

• Karnataka Cooperative Milk Producers Federation Ltd (KMF)

• Kerala State Cooperative Milk Marketing Federation Ltd (KCMMF)

• Madhya Pradesh State Cooperative Dairy Federation Ltd (MPCDF)

• Maharashtra Rajya Sahkari Maryadit Dugdh Mahasangh (Mahasangh)

• Orissa State Cooperative Milk Producers Federation Ltd (OMFED)

• Pradeshik Cooperative Dairy Federation Ltd (UP) (PCDF)

• Punjab State Cooperative Milk Producers Federation Ltd (MILKFED)

• Rajasthan Cooperative Dairy Federation Ltd (RCDF)

• Tamilnadu Cooperative Milk Producers Federation Ltd (TCMPF)

3.1.4 The Dairy Cooperative Network

• Includes 170 milk unions

• Operates in over 338 districts
• Covers nearly 1,08574 village level societies
• Is owned by nearly 12 million farmer members.
Apart from making India self sufficient in milk, these dairy co-operatives have established
our country as the largest milk-producing nation in the world.

20
3.2 The Organization:

3.2.1 Introduction & History:

In the year 1946 the first milk union was established. This union was started with 250 liters
of milk per day. In the year 1955 AMUL was established. In the year 1946 the union was known as
KAIRA DISTRICT CO-OPERATIVE MILK PRODUCERS’ UNION. This union selected the brand
name AMUL in 1955.

The brand name Amul means “AMULYA”. This word derived form the Sanskrit word
“AMULYA” which means “PRICELESS”. A quality control expert in Anand had suggested the
brand name “AMUL”. Amul products have been in use in millions of homes since 1946. Amul
Butter, Amul Milk Powder, Amul Ghee, Amulspray, Amul Cheese, Amul Chocolates, Amul
Shrikhand, Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul a leading food
brand in India. (The total sale is Rs. 6 billion in 2005). Today Amul is a symbol of many things like
of the high-quality products sold at reasonable prices, of the genesis of a vast co-operative network,
of the triumph of indigenous technology, of the marketing savvy of a farmers' organization. And
have a proven model for dairy development (Generally known as “ANAND PATTERN”).

In the early 40’s, the main sources of earning for the farmers of Kaira district were farming
and selling of milk. That time there was high demand for milk in Bombay. The main supplier of the
milk was Polson dairy limited, which was a privately owned company and held monopoly over the
supply of milk at Bombay from the Kaira district. This system leads to exploitation of poor and
illiterates’ farmers by the private traders. The traders used to beside the prices of milk and the
farmers were forced to accept it without uttering a single word.

21
 However, when the exploitation became intolerable, the farmers were frustrated. They
collectively appealed to Sardar Vallabhbhai Patel, who was a leading activist in the freedom
movement. Sardar Patel advised the farmers to sell the milk on their own by establishing a co-
operative union, Instead of supplying milk to private traders. Sardar Patel sent the farmers to Shri
Morarji Desai in order to gain his co-operation and help. Shri Desai held a meeting at Samarkha
village near Anand, on 4th January 1946. He advised the farmers to form a society for collection of
the milk.

These village societies would collect the milk themselves and would decide the prices at
which they can sell the milk. The district union was also form to collect the milk from such village
co-operative societies and to sell them. It was also resolved that the Government should be asked to
buy milk from the union.

22
 However, the govt. did not seem to help farmers by any means. It gave the negative response
by turning down the demand for the milk. To respond to this action of govt., the farmers of Kaira
district went on a milk strike. For 15 whole days not a single drop of milk was sold to the traders. As
a result the Bombay milk scheme was severely affected. The milk commissioner of Bombay then
visited Anand to assess the situation. Having seemed the condition, he decided to fulfill the farmers
demand.

Thus their cooperative unions were forced at the village and district level to collect and sell
milk on a cooperative basis, without the intervention of Government. Mr. Verghese Kurien showed
main interest in establishing union who was supported by Shri Tribhuvandas Patel who lead the
farmers in forming the Cooperative unions at the village level. The Kaira district milk producers
union was thus established in ANAND and was registered formally on 14th December 1946. Since
farmers sold all the milk in Anand through a co-operative union, it was commonly resolved to sell
the milk under the brand name AMUL.

23
 At the initial stage only 250 liters of milk was collected every day. But with the growing
awareness of the benefits of the cooperativeness, the collection of milk increased. Today Amul
collect 11 lakhs liters of milk every day. Since milk was a perishable commodity it becomes difficult
to preserve milk for a longer period. Besides when the milk was to be collected from the far places,
there was a fear of spoiling of milk. To overcome this problem the union thought out to develop the
chilling unit at various junctions, which would collect the milk and could chill it, so as to preserve it
for a longer period. Thus, today Amul has more than 150 chilling centers in various villages. Milk is
collected from almost 1073 societies.

With the financial help from UNICEF, assistance from the govt. of New Zealand under the
Colombo plan, of Rs. 50 millions for factory to manufacture milk powder and butter was planned.
Dr.Rajendra Prasad, the president of India laid the foundation on November 15, 1954. Shri Pandit
Jawaharlal Nehru, the prime minister of India declared it open at Amul dairy on November 20, 1955.

24
3.2.2 Amul Secret Of Success:

The system succeeded mainly because it provides an assured market at remunerative prices
for producers' milk besides acting as a channel to market the production enhancement package.
What's more, it does not disturb the agro-system of the farmers. It also enables the consumer an
access to high quality milk and milk products. Contrary to the traditional system, when the profit of
the business was cornered by the middlemen, the system ensured that the profit goes to the
participants for their socio-economic upliftment and common good.

Looking back on the path traversed by Amul, the following features make it a pattern and
model for emulation elsewhere.

Amul has been able to:

Produce an appropriate blend of the policy makers farmers board of management and the
professionals: each group appreciating its rotes and limitations.

Bring at the command of the rural milk producers the best of the technology and harness its fruit
for betterment.

Provide a support system to the milk producers without disturbing their agro-economic systems.

Plough back the profits, by prudent use of men, material and machines, in the rural sector for the
common good and betterment of the member producers.

Even though, growing with time and on scale, it has remained with the smallest producer
members. In that sense, Amul is an example par excellence, of an intervention for rural change.

25
 The Union looks after policy formulation, processing and marketing of milk, provision of
technical inputs to enhance milk yield of animals, the artificial insemination service, veterinary care,
better feeds and the like - all through the village societies. Basically the union and cooperation of
people brought Amul into fame i.e. AMUL (ANAND MILK UNION LIMITED), a name which
suggest THE TASTE OF INDIA.

Amul (Anand milk union ltd.) is based on four hands, which are coordinated with each other.
The actual meaning of this symbol is co-ordination of four hands of different people by whom this
union is at the top position in Asia.

First hand is of farmers, without whom the organization would not have existed.

Second hand is of processors, who process the row material (milk) into finished goods.

Third hand is of marketer, without whom the product would have not reached the customers.

Fourth hand is of customers, without whom the products would have not carried on.

26
3.2.3 GCMMF Overview:

Gujarat Cooperative Milk Marketing Federation (GCMMF) is India's largest food products
marketing organisation. It is a state level apex body of milk cooperatives in Gujarat which aims to
provide remunerative returns to the farmers and also serve the interest of consumers by providing
quality products which are good value for money.

Gujarat Cooperative Milk Marketing Federation Ltd (GCMMF) is the largest Organisation in
FMCG industry engaged in marketing of milk & milk products under the brand names of AMUL
and SAGAR with an annual turnover exceeding Rs 5000 crores.

GCMMF is a unique organisation. It's a body created by Farmers, managed by competent

professionals serving a very competitive and challenging consumer market. It is a true testimony of
synergistic national development through the practice of modern management methods.

3.2.4 Vision:

GCMMF will be an outstanding marketing organization, with specialization in marketing of

food and dairy products both fresh and long life with customer focus and IT integrated. The network
would consist of over 100 offices, 7500 stockiest covering at least every Taluka. Head quarter
servicing nearly 10 lakh outlets with a turnover of Rs.10,000 Cr and serving several co-operatives.
GCMMF shall also create markets for its products in neighboring countries.

3.2.5 Mission:

We at GCMMF endeavor to satisfy the taste and nutritional requirements of the customer of
the world through excellence in the marketing by our committed team. Through co-operative
networking, we are committed to offering quality product that provides best value for money.

27
3.2.6 Organization Structure:

Organization Structure is divided into two parts:

• External Organization Structure

• Internal Organization Structure

• External Organization Structure

External Organization Structure is the organization structure that affects the organization
from the out side.

State Level Marketing Federation

District Milk Product Union Ltd.

Village Milk Product Union Ltd.

Villagers

As we know, GCMMF is unit of Gujarat Milk Marketing Federation, which is a co-operative

organization. The villagers of more than 10000 villages of Gujarat are the bases of this structure.
They all make village milk producers union, district level milk producers union and then a state level
marketing federation is established. The structure is line relationship, which provides easy way to
operation. It also provides better communication between two stages.

28
 • Internal Organization Structure:

The following is internal organisation chart of Amul:

Organization Structure Chart

Chairman

Managing Director

General Manager

Ass. General Manager

Finance Production Marketing Sales & Purchase Personnel

Dept. Dept. Dept. Dept. Dept.

Senior Senior Senior Senior Senior

Manager Manager Manager Manager Manager

Finance Production Marketing Sales Personnel

Manager Manager Manager Manager Manager

Accountant Officer Marketing Officer P.R.F.

Executive

Officers Supervisor F.S.R. Salesmen Executive

29
3.2.7 Production Function:

Explosion of the production technology and changes in technical field is going to bring out
revolution in the industry sector which eventually gives stand to study and favors the come backing
subject i.e. production and management.

Production and operation management is planning, organizing, staffing, directing and

controlling of all the production system those portion of organization that convert inputs into
products and services. In general production system takes raw material, personnel, machines,
buildings and other resources and produce products and services.

The core of production system is its conversion subsystem where in workers; raw materials
are used to convert inputs into products and services. This production department is at heart of the
firm, as it is able to produce low cost products and superior quality in timely manners.

Thus, there arises enormous need of giving due importance to this department as a whole
and a strong concrete base being foundation pillars of a manufacturing organization, if the intention
is to succeed domestically and globally.

30
 • Operating Analysis-

Amul’s only source of raw material is Village Milk societies. Milk is brought from such
village milk societies every morning and evening. This milk is then sent to the dairy plant. In the
dairy plant the milk is processed i.e. it is made free from germs.
· Milk Processing
The entire process of milk can be divided into following steps:
Steps:
Milk Processing Chart:

Collection of Raw-Milk
Electronic Milk Test

Methyline Blue Reduction Test

Purchasing And Standardizing Process

Separation Process

Quality Check

Packaging Process

Cold Storage

31
3.2.8 Distribution Network:

Most producers work with marketing intermediaries to bring their products to market. The
marketing intermediaries make up a marketing channel also called distribution cannel. Distribution
channels are sets of interdependent organizations involved in the process of making a product or
service available for use or consumption.

The Head Office of GCMMF is located at Anand. The entire market is divided in 5 zones.
The zonal offices are located at Ahmedabad, Mumbai, New Delhi, Kolkata and Chennai. Moreover
there are 49 Depots located across the country and GCMMF caters to 13 Export markets.

A zero level of channel also called a direct marketing channel consists of a manufacturer
selling directly to the final customers. A one level channel; contains one selling intermediary such as
retailer to the final customers. A two level channel two intermediaries are typically wholesaler and
retailer. A three level channel are typically wholesaler, retailer and jobber in between.

GCMMF has an excellent distribution. It is its distribution channel, which has made it so
popular. GCMMF’s products like milk and milk products are perishable. It becomes that much
important for them to have a good distribution.

Distribution Chart

Products

Agents

Wholesaler

Retailer

Consumer

We can see from above figure that GCMMF distribution channel is simple and clear. The
products change hands for three times before it reaches to the final consumer. First of all the
products are stored at the Agents end who are mere facilitators in the network. Then the products are
sold to wholesale dealers who then sell to retailers and then the product finally reaches the
consumers.

32
3.2.9 Managing Competition:

The Indian market is dominated by a large number of small local and regional players. There
are an estimated 150 manufacturers in the organized segment, which accounts for 30-35% of sales
and about 1000 units in the unorganized segments of the market. In the organized segment the
significant brands are Kwality Walls , Vadilal, Amul, Havmor, Mother dairy and Baskins &
Robbins. GCMMF is facing very tough competition from both in and outside India.

Amul combats competition from its competitors by providing quality products at a price
which its customers value. Along with good quality products and reasonable price the packaging is
also very good. Most of its products are available in many flavors. Excellent advertising backs its
products and helps GCMMF (AMUL) to leave its competitors a tough time. Also Amul has come
out with Amul Parlours to cater to various segments of customers. Amul has a very strong Brand
Image in the Domestic market. Many products are exported by GCMMF.

3.2.10 Advertising by Amul:

Amul has two agencies that look after its entire range of products namely FCB Ulka and Da
Cunha.

FCB Ulka looks after a broad range of products namely, Amul Lite Breadspread, Amul
Shrikhand, Amul Chocolates, Amul Paneer, Amul SnowCap Softy Mix Ice cream, Amul/Sagar
Ghee, Amul Infant Milk Formula 1 & 2, Sagar Tea and Coffee whitener, Amul Spray Infant Milk
Food, Amul Mithaee, Amul Gulab Jamun, Amulya Dairy Whitener, Mithaimate Sweetened
Condensed Milk, Amul Ice cream, Sagar Skimmed Milk Powder and Amul Whole milk Powder.

Da Cunha looks after the Amul butter. Da Cunha also prepares the very popular Amul butter
billboard campaigns, which we see at various locations. Over and above the Amul butter, Da Cunha
also looks after the Amul Cheese, Cheese spread, Gouda Cheese, Emmental Cheese, Masti Dahi and
Buttermilk, Amul Slim-n-Trim, Amul Taaza and Amul Gold (all different brands of milk), Amul
Fresh Cream, Amul Chocolate Milk, Amul Fresh Milk and Nutramul.

FCB Ulka also looks after the corporate campaign.

33
3.2.11 Sales Turnover:

Sales turn over of GCMMF from 1994 to 2009:-

Sales Turnover Rs (million) US $ (in million)

1994-95 11140 355
1995-96 13790 400
1996-97 15540 450
1997-98 18840 455
1998-99 22192 493
1999-00 22185 493
2000-01 22588 500
2001-02 23365 500
2002-03 27457 575
2003-04 28941 616
2004-05 29225 672
2005-06 37736 850
2006-07 42778 1050
2007-08 52554 1325
2008-09 67113 1504

3.2.12 Areas of Operation:

Besides India, AMUL has entered overseas markets such as Mauritius, UAE, USA,
Bangladesh, Australia, China, Singapore, Hong Kong and a few South African nations. Other
potential markets being considered include Sri Lanka.

34
3.2.13 Some Facts:

Members: 13 district cooperative milk producers' Union

No. of Producer Members: 2.79 million
No. of Village Societies: 13,328
Total Milk handling capacity: 11.22 million litres per day
Milk collection (Total - 2008-09): 3.05 billion litres
Milk collection (Daily Average 2008-09): 8.4 million litres

Milk Drying Capacity: 626 Mts. per day

Cattlefeed manufacturing Capacity: 3500 Mts per day

3.2.14 Achievement & Awards:

Amul: Asia’s largest dairy co-operative was created way back in1946 to make the milk
producer self-reliant and conduct milk- business with pride. Amul has always been the trend setter in
bringing and adapting the most modern technology to door steps to rural farmers.

Amul created history in following areas:

First self motivated and autonomous farmers “organization comprising of more than 5000000
marginal milk producers of Kaira District”.

Created Dairy co-operatives at village level functioning with milk collection centers owned by
them.

Computerized milk collection system with electronic scale and computerized accounting system.

The first and only organization in world to get ISO 9000 standard for its farmers co-operatives.

First to produce milk from powder from surplus milk. Amul is the live example of how co-
operation amongst the poor marginal farmers can provide means for the socio-economic
development of the under privileged marginal farmers.

35
AWARDS:-

Amul a co-operative society and its co-operation has led many different awards in its favour.

Magsaysay award for community leadership presented in manila.

Philippines to Shri Tribhuvandas Patel, Shri D N Khurody and Shri V. Kurien

1964: “Padmabhusan” award given to Shri T.K. Patel

1965: “Padmshri” awarded was given to V. Kurien, general manager, by the president of India.

1987: “Best Productivity” awarded by national productivity council for the year 1985-86 awarded to
Amul dairy.

1988: “Best Productivity” awarded for the second successive year 1986-87 by the president of
India, Mr. R. Venkatrao to kaira union.

1993: “ICA” Memenoto towards genuine and self sustaining cooperative worldwide ICA regional
office for Asia and pacific, New Delhi, 1996.

1999: G.B.Birla award. Moreover the Amul union has achieved the prestigious ISO 9001-2000 and
HACCP Certificate and effects are got to obtain ISO 14000.

1999: Best of All" Rajiv Gandhi National Quality Award for the year,

2003: The Gujarat Co-operative Milk Marketing Federation Ltd. has emerged as the top scorer in the
service category of the prestigious IMC Ramkrishna Bajaj National Quality Award.

2006-07: GCMMF has bagged award for excellent performance in exports of dairy products from
Agricultural and Processed Food Exports Development Authority (APEDA).

2007: Amul Pro-Biotic Ice-cream Gets No. 1 Award At World Dairy Summit.

36
3.3 List of Products Marketed:-

Bread spreads

• Amul Butter
• Amul Lite Low Fat Breadspread
• Amul Cooking Butter

Cheese Range

• Amul Pasteurized Processed Cheddar Cheese

• Amul Processed Cheese Spread
• Amul Pizza (Mozarella) Cheese
• Amul Shredded Pizza Cheese
• Amul Emmental Cheese
• Amul Gouda Cheese
• Amul Malai Paneer (cottage cheese), Frozen, Refrigerated and Tinned
• Utterly Delicious Pizza

Mithaee Range (Ethnic sweets)

• Amul Shrikhand (Mango, Saffron, Almond Pistachio, Cardamom)

• Amul Amrakhand
• Amul Mithaee Gulabjamuns
• Amul Mithaee Gulabjamun Mix
• Amul Mithaee Kulfi Mix
• Avsar Ladoos

Pure Ghee

• Amul Pure Ghee

• Sagar Pure Ghee
• Amul Cow Ghee

37
UHT Milk Range

• Amul Shakti 3% fat Milk

• Amul Taaza 1.5% fat Milk
• Amul Gold 4.5% fat Milk
• Amul Lite Slim-n-Trim Milk 0% fat milk
• Amul Shakti Toned Milk
• Amul Fresh Cream
• Amul Snowcap Softy Mix

Infant Milk Range

• Amul Infant Milk Formula 1 (0-6 months)

• Amul Infant Milk Formula 2 (6 months above)
• Amulspray Infant Milk Food

Milk Powders

• Amul Full Cream Milk Powder

• Amulya Dairy Whitener
• Sagar Skimmed Milk Powder
• Sagar Tea and Coffee Whitener

Fresh Milk

• Amul Taaza Toned Milk 3% fat

• Amul Gold Full Cream Milk 6% fat
• Amul Shakti Standardized Milk 4.5% fat
• Amul Slim & Trim Double Toned Milk 1.5% fat
• Amul Saathi Skimmed Milk 0% fat
• Amul Cow Milk

38
Sweetened Condensed Milk

Amul Mithaimate Sweetened Condensed Milk

Curd Products

• Yogi Sweetened Flavored Dahi (Dessert)

• Amul Masti Dahi (fresh curd)
• Amul Butter Milk
• Amul Lassee

Amul Ice creams

• Royal Treat Range (Rajbhog, Cappuchino, Chocochips, Butterscotch, Tutti Frutti)

• Nut-o-Mania Range (Kaju Drakshi, Kesar Pista, Roasted Almond, Kesar Carnival,
Badshahi Badam Kulfi, Shista Pista Kulfi)
• Utsav Range (Anjir, Roasted Almond)
• Simply Delicious Range (Vanilla, Strawberry, Pineapple, Rose, Chocolate)
• Nature's Treat (Alphanso Mango, Fresh Litchi, Anjir, Fresh Strawberry, Black
Currant)
• Sundae Range (Mango, Black Currant, Chocolate, Strawberry)
• Millennium Ice cream (Cheese with Almonds, Dates with Honey)
• Milk Bars (Chocobar, Mango Dolly, Raspberry Dolly, Shahi Badam Kulfi, Shahi
Pista Kulfi, Mawa Malai Kulfi, Green Pista Kulfi)
• Cool Candies (Orange, Mango)
• Cassatta
• Tricone Cones (Butterscotch, Chocolate)
• Megabite Almond Cone
• Frostik - 3 layer chocolate Bar
• Fundoo Range - exclusively for kids
• SlimScoop Fat Free Frozen Dessert (Vanilla, Banana, Mango, Pineapple)
• Health Isabcool

39
Chocolate & Confectionery

• Amul Milk Chocolate

• Amul Fruit & Nut Chocolate

Brown Beverage

• Nutramul Malted Milk Food

Milk Drink

• Amul Kool Flavoured Milk

Health Beverage

• Amul Shakti White Milk Food

Ready to Serve Soups

• Masti Tomato Soup

• Masti Hot & Sour Soup

Recently launched

• Amul Ganthiya

40
PLANTS

First plant is at ANAND, which engaged in the manufacturing of milk, butter, ghee, milk butter etc.

Second plant is at MOGAR, which engaged in manufacturing chocolate, nutramul, Amul Ganthia
and Amul lite.

41
Third plant is at Kanjari, which produces cattelfeed.

Fourth plant is at Khatraj, which engaged in producing cheese.

42
 OBJECTIVE
&
SCOPE
OF THE STUDY

43
4.1 Objectives of Project:

The main objective of the Study can be listed as follows

1. To organize sales promotional activities to improve milk selling.

2. To generate and secure consumer awareness.

4.2 Scope of Project:

1) It gives information about the size of the retail network.

2) It gives information about the services given by distributor to their retailer.
3) It gives information about the competitors’ products.
4) It will serve consumer in better manner.
5) It provides suggestions to the company to improve their products sales.
It gives information about the sales promotion activities to improve the milk sale

44
 RESEARCH
METHODOLOGY

45
5.1 Research Methodology:
th th
The research was conducted from 8 June, to 8 July, 2009. The research include meetings
with the consumers and dealers. It included preparation of the questionnaire to be answered by above
people for knowing the competitive position of Amul in the milk market. The views of the above
parties were recorded in the research as per the questionnaire set by us.

5.1.1 Research Problem:

The objective was to know the competitive position of Amul in the milk market thus in order

to successfully conduct the research the unbiased opinion of the above parties was desirable. Thus

we conducted the research as the representative of Amul company and sometimes the representatives

of the other company like Chitale or Katraj in order to have an unbiased opinion of the concerned

persons and it worked to achieve our goal.

5.1.2 Research Tool Used:

The research tool was the structured questionnaire formulated for the respondents. The

questionnaire was different for the retailers and dealers and for the consumers there was a different

set of questionnaire. There were also the area maps.

5.1.3 Types of Question:

The second important aspect in the designing a question is to decide which types of question

are to be used. Question can be classified in various ways.

Questionnaire contains following type information-

1. Open-ended question

2. Dichotomous question

3. Multiple-choice Question

Both the questionnaire consists of all three types of question. Mostly all questions are
multiple type questions. Dichotomous question are few in number. There is only one open-ended
type question.

46
5.1.4 Phrasing of Question:

In questionnaire, I try to phrase the question in logical way. For example I arrange question

in sequence as personal information, awareness data, usage data, and finally related to reason and

satisfaction.

5.1.5 Sampling Plan:

Sample Size:

The sample size was as follows:

SR. NO. RESPONDENT TOTAL NUMBER

1. Consumers 106

2. Distributors 4

Sampling Method:

A stratified sampling technique was used. A different Stratum for different type of
respondent within every stratum the respondents was selected as per convenience basis.

5.1.6 Method of Data Collection:

Personal Interview:

It is direct form of investigation, involving face-to-face communication with free feedback

information. It offers a sense of participation. It is more flexible form of data collection. Use of
unstructured, open-end questions is possible. Rate of refusal is low. Depth interview is possible.
Complex questions can be asked. The interview can have questions to secure more information.
Observation approach can be combined to verify age, income, status, standard information. Visual
aids in the form of catalogues samples etc. can be used to get views, opinions, and attitudes of
responder.

47
5.2.1 Product for Which Survey Was Conducted:-

Composition:
Variety Fat (%) SNF(%)*
Amul Gold (Whole Milk) 6 9
Amul Taaza (Toned milk) 3 8.5

*Every 100 parts of SNF (Solids Not Fat) contains 56 parts of carbohydrates, 34 parts of protein
and 9 parts of minerals.

Special Features:
Amul Milk is the most hygienic liquid milk available in the market. It is pasteurized in
state-of-the-art processing plants and pouch-packed to make it conveniently available to consumers.

Product Specification:
Amul milk meets the PFA standards for the respective type of milk.

Pricing of the Milk

Amul Gold:
Price to distributor : Rs. 25.37
Price to Retailer : Rs. 26.00
MRP : Rs.27.00

Amul Taaza:
Price to distributor : Rs. 20.57
Price to Retailer : Rs. 21.00
MRP : Rs. 22.00
DATA PROCESSINNG
&
ANALYSIS
 Data Analysis for Customers:-

1) Number of customers purchasing Amul milk.

Answer No. of Percentage

respondents
Yes 30 32%
No 65 68%

Yes
32%

Yes

No

No
68%

Interpretation:

• The above graph indicates that only 32% of the customers are purchasing Amul milk.
• It shows that Amul milk brand is not popular among the customers.

64
 13) Ratings from customers for attributes of Amul milk.
(Out of 95 customers only 30 were questioned as they buying Amul milk.)
Attribute
Brand
Rating Quality Availability Packaging Price
image

Very good 18 25 16 5 6
Good 9 5 9 2 13
Average 3 0 0 15 11
Bad 0 0 5 8 0
Very bad 0 0 0 0 0
Total 30 30 30 30 30

35
30 0 0 0 0 0
3 5 5
8
25 0 11
9
20 9

15 15
25 13
10 18 16
2
5
5 6
0
Quality Brand image Availability Packaging Price

Very good Good Average Bad Very bad

Interpretation:
From the above graph it can be concluded that

• QUALITY: Most of the customers were satisfied with Amul milk quality.
• BRAND IMAGE: The graph shows that Amul is having good brand image.
• AVAILABILITY: Most of the customers were satisfied with the Amul milk distribution.
• PACKAGING DATE: Most of the customers were not satisfied about not printing of
packaging date and they were facing a problem regarding same.
• PRICE: Some customers were not satisfied with the price given by Amul.

65
 14) Preference of retailer’s to milk brand.

BRANDS RESPONDENTS
Amul 15
Chitale 44
Katraj 11
Gokul 8
Others 17

17
Others

8
Gokul

11
Katraj

44
Chitale

15
Amul

0 5 10 15 20 25 30 35 40 45

RESPODENTS
.
Interpretation:
• The above graph shows that the Chitale is most preferable brand in all.
• Some customers also prefers Katraj and others brands.

66
6.3 Data Analysis for Sales Promotion Activity:-
We carried sales promotion activity at two places of the city.

Store name Sales(Ltr)

Initially Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7
Sai 0 10 5 5 5 5 5 5
Vaishali 0 15 15 15 15 15 15 15
New hanuman 5 20 15 15 15 15 15 15
Hanuman 15 30 25 25 25 25 25 25
Durga 5 10 10 8 8 8 8 8

Sales (Ltr)
35

30 30

25 25 25 25 25 25 25
sai
20 20
vaishali
15 15 15 15 15 15 15 15 15 hanuman

10 10 new
8 8 8 8 8 8 hanuman
5 5 5 5 5 5 5 5 Durga

0 0
initially Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7

Interpretation:
• Most of the retail outlets were not interested in Amul milk selling, but after launching
coupons scheme, not only sales shoot up by considerable amount initially but also remain
constant for next days.

• In case of Sai and Vaishali retail outlet they were not interested in Amul milk selling but now
they are selling 20 Ltr of milk daily. And they said if response will remain same they will
increase milk order.
67
OBSERVATION
&
FINDINGS

68
7.1 Observation Findings:-

7.1.1 Retailers: (super market, grocery shops, ets)

• Retailers are not interested because they don’t have storage facility but if company provides
them such facility they will be sale Amul milk.

• Because of low profit margin almost all retailers are not interested in Amul milk selling.

• The 250 ml and 5 Ltr milk pouch are no available to the retailers for selling.

• On question, why retailers are not interested in selling of Amul milk, it is found they were
not happy with margin, availability and replacement of leak pouches.

• Retailers were selling different brands. Because they were able to receive more margin from
non popularized brand that they could not from well known brands.

• All retailers get Amul milk from company selected distributors.

• Measurable amount of retailers were not happy with the distributors, because of frequent
change in distributors and late delivery of milk.

• All retailers were familiar with sales promotion activities undertaken by Amul. But more of
the activities were not communicated by distributors. So it shows that distributors are taking
the advantage of such activities.

• Some questions were asked with view to convert retailers into distributors, but due to low
margin they denied that.

• Retailers were not interested to start APO because to start APO one required large amount
investment i.e. near about 2 Lakhs and with this it is mandatory to sale only Amul products,
so most of the retailers did not show interest in APO.

• I found that customers were complaining about the packaging especially packaging date
because Amul do not print packaging date on pouch.

• When question came to retailers ratings towards Amul milk rating most of the most
respondents complaining about profit margin and packaging date.

69
 • During campaign it is found that the mindset of consumers towards Chitale milk is very high
and hence it has become a milk maket player. As from the sales chart it is clear that the sales
of Chitale pouch milk is 50% more then Amul pouch milk.

• Retailers also demand for the replacements for the damage due to the spoilage of milk that
they have to bear when the Amul milk gets spoiled after the purchase.

7.1.2 End Users: (House holds)

• Consumer’s preference for purchasing of liquid milk is mainly based on quality, taste,
availability, home delivery and freshness respectively.

• Awareness level among the consumers is around 75% to 80% but still only around
15% consumers are consuming Amul milk.

• Consumers have a perception that Amul milk is unfresh and is having lots of cuddling
problem.

• The packaging of Amul milk is not popular among the customers as compared to other milk
brands are available in the market.

7.1.3 Bulk Users: (sweet shops, restaurants, hotels, canteens etc).

• The awareness level of Amul milk in bulk users is around 90% but only 10% are using Amul
milk.

• The preference of purchasing milk by the bulk users is mainly quality, price and timely
availability.

• The reasons for not using milk by the bulk users are :

1. Higher price that is not meeting the competitors rate as bulk user are very price sensitive.

2. In sweet marts mawa generation is less and there is a complaint about cuddling of milk.

3. In case of canteens contract some of them prefer credit purchasing which is against
company’s norms and policies.

70
LIMITATIONS

71
Limitations:-
This report had to work under several constraints and limitations. Some of the key limitation are.
.
1. The survey is limited only for six wards.
2. Time period of the project was 8 weeks, which may not be enough to understand the
whole market.
3. Convenient sampling was used as the mode of conducting the research.
4. The sample size of the taken was small, therefore it can be said that the chosen sample is
not the representative of the whole population and this hindered quantitative research.
5. The psychology and temperament of a respondent play a significant role. Some
respondents are more sensitive as against others who are more tolerant. A change in the
composition of the respondents can affect the answers adversely or favorably.
6. Respondents may not have been true in answering various questions and may be biased to
certain other questions.
7. Out of the whole research and analysis, only three major brands could be highlighted,
leaving aside the other non-popular brands.
8. The questionnaire mostly contained multiple choice questions, therefore many
respondents did not give a proper thought before up the questions, and some even ticked
things, which were not applicable. Therefore, all this increased the bias.
9. The sample size of Retailers / Wholesalers was very small and therefore response from
them dose not reflect the exact view because they may to biased.

72
CONCLUSION

73
Conclusion:-

Amul means different things to different people.

To a milk producer – A life enriching experience

To a consumer – Assurance of having wholesome milk
To a mother – A reliable source of nourishment for her child
To the country – Rural development and self reliance

As we know that Amul is very big organization and market leader in dairy products. It has
maximum market share in Milk, Butter, Cheese & Ice-Cream which are its main/core products. But
in case of local market like Pune the Amul milk is not a popular product as compared to other Amul
Products. With the help of research, company can find out its week points in Milk product and can
increase its market share through rectify mistakes. People have believed in Amul’s product and they
will accept it also if effective actions were taken.

The survey resulted into following conclusions :

Amul must come up with new promotional activities such that people become aware about
Amul Milk like Amul Tazza & Gold.

Quality is the dominating aspect which influences consumer to purchase Amul product, but
prompt availability of other Milk brands and aggressive promotional activities by others
influences the consumer towards them and also leads to increase sales.

In comparison to Amul Milk, the other players such as Chitale, Katraj,Gokul & Krushnai
provide a better availability and give competition to the hilt.

People are mostly satisfied with the overall quality of Amul Milk, but for the existence in the
local market Amul must use aggressive selling techniques

74
.

SUGGESTIONS
&
RECOMMENDATION

75
Suggestions & Recommendation:-
The Milk products market has reached Maturity stage in India large no. of Co-operatives
having a variety of product range has entered the market, thus there is one way for Amul to sustain
their milk business in the market by delivering outstanding satisfaction to their retailers, so that they
can take interest in selling of Amul milk products. This can be done as follows

• Company should start printing packaging date on milk pouch.

• Amul has a relatively good distribution network, but still company is not able to fulfill the
demand of outlet in the peak season when demand is very high. Here company should
consider on the supply of product in the peak season.

• Supply should be regular to all the outlets including those that lie in the pocket roads and not
just in the outlets which lie on the easily accessible routes.

• 250 ml milk pouch should make available to retailers for selling, because lower income
family has intention to buy small pouch milk.

• Provide reasonable Margin to retailers as compared to competitors, this motivates them to

promote company’s milk and milk products.

• Improve delivery schedule to provide products on time for the retailers about who claimed
that Amul milk is not available to them on time.

• Incentives & schemes should be given to the retailers and some scrutiny should be follow to
check the scheme get being communicated properly by distributors or sales person.

• Provide consistent service to retailers as this will help gain company goodwill in the market.

• Do not change distributor frequently, because he is the only person who act as a connecting
link between company and retailers.

• Do not place more than one distributor in same market area.

• Try to minimize bank deposits for APO, which help to retailer think to start.

• Though the customers are asking for Branded milk is very few but Amul should invest more
money in Brand promotion and marketing in Pune, it will be beneficial for the company in
the long run as well as in the short run.

• For Brand promotion and marketing of Amul milk in Pune it should introduce a mascot for
the Amul milk as it already has for Amul Butter i.e. The Amul Butter Girl in order to gain a
good position in the mind of customers. This will also help in easy Brand differentiation and
Recognition.

76
• Also advertising on the television, Radio Mirchi and Sponsorship of the events, Trade Fairs
will be a better choice.

• The study of milk market reveled that there is no Mergers and Acquisition in the milk
industry. Amul should go for Mergers and Acquisition and try to acquire the local players in
the Pune market like Chitale, Katraj and Gokul etc. It will help the company in increasing its
Dealers network, Market share, Customer base etc. It will also save time of establishing a
new manufacturing unit.

• Our Research revealed that there is no awareness among the consumers regarding the Amul
milk in Pune. So it is advisable to the company to conduct various consumer awareness
programs like distributing of pamphlets outside the big shopping malls, giving presentations
in schools and colleges about the Amul Milk by telling them about the qualities of milk. By
this we can able to reach to a large number of people at one time only as there will students
along with their teachers and other staff members of the school and colleges.

• The pamphlets should be printed in such a way that it not only advertise about the milk but
also provides information about how to preserve the milk in different conditions.

• In order to attract the ladies segment the pamphlets should have some recepies on the other
side of it.

• Some brand ambassador like M S Dhoni, Hrithik Roshan or Vriendra Sehwag may be used.
That will help customers to accept the product more quickly.

• Special offers should be there for dealers, retailers and consumers at the time of diwali and
holi.

• Discount coupons should be given to the consumers in order to buy more milk.

• If adding preservatives in the milk keeps the milk for longer times then Amul should also
add some preservatives in the milk as people not only see quality but also sees the time
duration i.e. how much times we can store the milk.

• In order to push the milk to the customers the profit margin should be increased.

• Company should improve its distribution channel and should increase the number of
distributors.

• Company should take care of retailers by solving their problems and should call back by
appointing separate company representatives.

• Timely visit should be given to the retail shops.

77
BIBLIOGRAPHY
AND
WEBLIOGRAPHY

78
Books:

th
i. Marketing Management (12 Edition) – Philip Kotlar

ii. Research Methodology – C. R. Kothari

Websites:

i. www.google.co.in

ii. www.wikipedia.com

iii. www.amul.com.

iv. www.marketresearch.com

v. www.dairy.com

79
ANNEXURE

80
QUESTIONNAIRE:-

(Retailer Survey)

Name of the shop: __________________________________________________

Retailer Name: ____________________________________________________
Address: __________________________________________________________

1) Do you stock Amul milk?

a) Yes
b) No

2) If yes, what is the size of Amul milk packets do you preferred to store?
a) 250 ml
b) 500 ml
c) 1 Ltr
d) 5 Ltr.

3) If No, Why?
a. Absence of packaging date
b. Low margin
c. No replacement for leakage
d. Low distribution

4) Which is the most preferable brand of packaged milk that you stock?
 Amul
 Chitale
 Katraj
 Gokul
 Others

81
5) From where do you get Amul milk?

a) Distributors
b) Other suppliers

6) Are you satisfied with Amul distributor?

a) Yes
b) No

7) Do you know which Sales promotional activities does the company undertake for Amul
milk?

a) Price off d) Free samples

b) Credit facility e) Coupons
c) Advertisement f) P-O-P Displays

8) Are you interested in distribution of Amul milk?

a) Yes
b) No

9) Are you aware of Amul Parlor (APO) and its benefits?

a) Yes
b) No

10) Are you interested in opening an Amul Parlor (APO)

a) Yes
b) No

82
11) What is consumer’s expectation from Amul milk?
a) Good quality
b) Packaging
c) Availability

12) Give your ratings to following attributes of Amul milk.

Very good Good Average Bad Very bad

a) Quality
b) Brand image
c) Availability
d) Packaging
e) Margin

83
QUESTIONNAIRE:-

(Customer survey)

Name of the shop: __________________________________________________

Retailer Name: ____________________________________________________
Address: __________________________________________________________

1) Do you know about Amul?

2) What are the products of Amul you use very frequently?

Butter Cheese Shrikhand Milk Powder

3) Do you regularly get the Amul Milk?

Yes No
4) Which brand’s milk do you like most?

Amul Katraj Chitale Gokul Other

(Specify)……………………..

5) Do you know about Amul God and Taaza?

6) How is the taste of Amul Gold?

Poor Satisfactory Excellent

84
7) How is the taste of Amul Tazza?

Poor Satisfactory Excellent

8) What about the price of Amul milk?

Low Average High

9) How is the packing of Amul milk?

Poor Good Excellent

10. Do you like the home delivery scheme of Amul Milk?

Yes No

11. Give your ratings to following attributes of Amul milk.

Very good Good Average Bad Very bad

f) Quality
g) Brand image
h) Availability
i) Packaging
j) Price

12. Any suggestion about Amul milk:

85