PP Harshi Perera-D

Higher Nationals
Internal verification of assessment decisions – BTEC (RQF)
INTERNAL VERIFICATION – ASSESSMENT DECISIONS
Programme title Higher National Diploma in Computing

Mrs.Gagani Thilakarathna Ruwantha Gunasinghe
Assessor Internal Mr. Indika

Verifier Sandaruwan
Unit 03: Professional Practice
Unit(s)
Work Related Learning Report: Design and Deliver Training

Assignment title Program
Miss U. L. Harshi Perera
Student’s name
List which assessment criteria Pass Merit Distinction

the Assessor has awarded. P1,P2,P3,P4,P5,P6,P7,P8 M1,M2.M3,M4,M5 D1,D2,D3,D4
INTERNAL VERIFIER CHECKLIST
Do the assessment criteria awarded match Yes. The assessment criteria’s are matched
those shown in the assignment brief? with the criteria’s mentioned in the
Y assessment brief.
Is the Pass/Merit/Distinction grade awarded Yes. Assessor has given a D to the student
justified by the assessor’s comments on the Y work. Student has done excellent work on
student work? his assessment and assessor has given
sufficient comment to the student work.
Has the work been assessed Yes. Assessor has assessed the student work
accurately? Y accurately and provided detailed comments

on the body of the document
Is the feedback to the student: Assessor has provided constructive and
Give details: detailed feedback on the student work.
U. L. Harshi Perera Unit 03: Professional Practice 1

• Constructive?
• Linked to relevant assessment criteria? Y The given comments are linked to the
• Identifying opportunities for improved Y assessment criteria’s and also provided areas
performance? need to be improved by the student.
• Agreeing actions?
In formative feedback section, assessor has

Y given enough guidance to the students to
complete his assessment.
In summative feedback section, Assessor has
mentioned the actions needs to be taken to
improve the quality of the work done by the
Y
student.
Does the assessment decision need No. Agreed to the grade given by the
amending? N assessor.
[email protected] 04/11/2020
Assessor signature Date
Internal Verifier signature Date
Programme Leader signature (if required)

Date
Confirm action completed
Remedial action taken

Give details:
Assessor signature Date
Internal Verifier [email protected] 19/10/2021

signature Date
Programme Leader
signature (if required) Date

Higher Nationals - Summative Assignment Feedback Form
Student Name/ID Miss U. L. Harshi Perera KLT/X- 000006
Unit Title Unit 03: Professional Practice
Assignment Number 021 Assessor Mrs.Gagani Thilakarathna

04/11/2020 Date Received 04/11/2020
Submission Date 1st submission
Date Received 2nd

Re-submission Date submission
Assessor Feedback:
LO1 Demonstrate a range of interpersonal and transferable communication skills to a target
audience
Pass, Merit & Distinction

P1 P2 M1 D1
Descripts
LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

P3 P4 M2 M3 D2
Descripts
LO3 Discuss the importance and dynamics of working within a team and the impact of team
working in different environments
P5 P6 M4 D3
Descripts
LO4 Examine the need for Continuing Professional Development (CPD) and its role within the
workplace and for higher level learning
P7 P8 M5 D4
Descripts
Grade:D Assessor Signature:[email protected] Date: 04/11/2020
Resubmission Feedback:
Grade: Assessor Signature: Date:

Internal Verifier’s Comments: I agree with the assessor's comments and the given grading. I
wish you all the best in your future studies.
Signature & Date: [email protected] 19/10/2021
* Please note that grade decisions are provisional. They are only confirmed once internal and external moderation has taken place and
grades decisions have been agreed at the assessment board.

Assignment Feedback
Formative Feedback: Assessor to Student

Wherever possible, provide specific details and examples, leaving your reader with an
image that supports your claims. This specificity would strengthen your academic
arguments. Not recommend to use non dated or non-author materials when you are
referring some materials to get information.
Action Plan
First read and understand each and every assessment criteria clearly then start
answering them by addressing all. Refer the given Harvard referencing guidelines.
Summative feedback
Student has completed all the assignment work and addressed all the areas.
Assignment is reflecting that you have good knowledge on the areas that we taught.
Conducted a good leadership program. Conducted a good research and applied
problem solving techniques. Analyzed team dynamics and evaluated how those skills
impact to the team success. Done a good presentation on motivational theories.
Consider about the standard of the documentation format as well. Good Luck.
Feedback: Student to Assessor

Assessor Date
signature
04 /11 / 2020
Student Date
[email protected]
signature
Pearson Higher Nationals in

Computing
Unit 03: Professional Practice
Assignment 01

General Guidelines
1. A Cover page or title page – You should always attach a title page to your
assignment. Use previous page as your cover sheet and make sure all the
details are accurately filled.
2. Attach this brief as the first section of your assignment.
3. All the assignments should be prepared using a word processing software.
4. All the assignments should be printed on A4 sized papers. Use single side
printing.
5. Allow 1” for top, bottom, right margins and 1.25” for the left margin of each
page.
Word Processing Rules
1. The font size should be 12 point, and should be in the style of Time New
Roman.
2. Use 1.5 line spacing. Left justify all paragraphs.
3. Ensure that all the headings are consistent in terms of the font size and font
style.
4. Use footer function in the word processor to insert Your Name, Subject,
Assignment No, and Page Number on each page. This is useful if individual
sheets become detached for any reason.
5. Use word processing application spell check and grammar check function to
help editing your assignment.

Important Points:
1. It is strictly prohibited to use textboxes to add texts in the assignments, except

for the compulsory information. ex: Figures, tables of comparison etc. Adding
text boxes in the body except for the before mentioned compulsory
information will result in rejection of your work.
2. Carefully check the hand in date and the instructions given in the assignment.
Late submissions will not be accepted.
3. Ensure that you give yourself enough time to complete the assignment by the
due date.
4. Excuses of any nature will not be accepted for failure to hand in the work on
time.
5. You must take responsibility for managing your own time effectively.
6. If you are unable to hand in your assignment on time and have valid reasons
such as illness, you may apply (in writing) for an extension.
7. Failure to achieve at least PASS criteria will result in a REFERRAL grade.
8. Non-submission of work without valid reasons will lead to an automatic RE

FERRAL. You will then be asked to complete an alternative assignment.
9. If you use other people’s work or ideas in your assignment, reference them
properly using HARVARD referencing system to avoid plagiarism. You have
to provide both in-text citation and a reference list.
10. If you are proven to be guilty of plagiarism or any academic misconduct, your
grade could be reduced to A REFERRAL or at worst you could be expelled
from the course.

Student Declaration
I hereby, declare that I know what plagiarism entails, namely to use another’s work and to
present it as my own without attributing the sources in the correct form. I further
understand what it means to copy another’s work.
1. I know that plagiarism is a punishable offence because it constitutes theft.

2. I understand the plagiarism and copying policy of Edexcel UK.
3. I know what the consequences will be if I plagiarise or copy another’s work in any
of the assignments for this program.
4. I declare therefore that all work presented by me for every aspect of my program,
will be my own, and where I have made use of another’s work, I will attribute the
source in the correct way.
5. I acknowledge that the attachment of this document signed or not, constitutes a
binding agreement between myself and Edexcel UK.
6. I understand that my assignment will not be considered as submitted if this
document is not attached to the assignment.
Student’s Signature: Date:

([email protected]) (04 /11 / 2020)

Higher National Diploma in Computing
Assignment Brief
Student Name /ID Number Miss U. L. Harshi Perera KLT/X- 000006
Unit Number and Title Unit 3: Professional Practice
Academic Year 2020/21
Unit Tutor Mrs.Gagani Thilakarathna
Assignment Title Work Related Learning Report: Design and Deliver Training
Programme
Issue Date 01/09/2020
Submission Date 04/11/2020
IV Name & Date Mr. Ruwantha Gunasinghe
Submission format
The submission should be in the form of an individual report written in a concise, formal
business style using single spacing (refer to the assignment guidelines for more details). You are
required to make use of headings, paragraphs and subsections as appropriate, and all work must
be supported with research and referenced using Harvard referencing system. Please provide in-
text citation and a list of references using Harvard referencing system. Please note that this is an
activity-based assessment and your report should include evidences to the activities carried out
individually and/or in a group.
To carry out the activities given on the brief, you are required to form groups, comprising
maximum of 6 members.
Unit Learning Outcomes:

LO1 Demonstrate a range of interpersonal and transferable communication
skills to a target audience.
LO2 Apply critical reasoning and thinking to a range of problem-solving

scenarios.
LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its
role within the workplace and for higher-level learning.
Scenario

Assume yourself as the event coordinator working in an event planning organization specialized in
delivering trainings on IT and soft skills. you have been appointed to design and deliver a training event
on IT /Soft Skills to an identified audience. You are required to complete the project within 2 months
and the training plan and resources should be finalized as per the requirement of the client.
You are required to form a group of not more than 6 members in order to carry out the event. The event
will be headed by an event manager/ leader and each group member will be assigned a set of tasks.
While designing and delivering the event,
• the skills required to make the event successful

• challenges faced during the design/ delivery
• Critical evaluation of the problems, challenges faced and the methods used to overcome them
• The need for continuously develop in a professional environment
Need to be thoroughly considered.
At the end of the event, produce an individual report by each member covering the following
tasks.
Task 1:
Demonstrate how you are planning to effectively deliver the training event by designing a professional
project plan with following details.
• Roles appointed to group members and an evaluation of interpersonal skills of each member
that justifies the assigned role in the team.
• Goal and objectives of the project
• Evidences to the meetings conducted with the client and the team members and the findings/
outcomes of the meetings
• Challenges/ problems identified and the plan to overcome them
• A project schedule with the activities, milestones and contingencies identified.
Task 2

Research different problem-solving techniques that can be used to solve the identified problems
in task 1 and demonstrate how critical reasoning can be applied to identify a solution to the
identified problems.
Critically evaluate the solution methodology used to solve one of the identified problems and
justify how selected methodology helped you to successfully solve the problem and achieve the
project objectives.
Task 3
Work in your team by contributing your skills and knowledge to meet the project goal. Critically
evaluate your own role and contribution to the group for the completion of the training event.
Discuss the importance of having dynamic team members in a group to meet its goals by
referring to the role assigned to the group members and analyze how team dynamics among your
group members effectively helped to achieve the shared project goal.
Task 4
Discuss with examples, the importance of continuous professional development (CPD) in a work
setting by evaluating the range of CPD criteria that can be used to measure the effectiveness of
your employees in your organization.
Produce a continuous professional development (CPD) plan using the criteria identified above
with relevant to the responsibilities, required skills, performance objectives for the members of
your team. Compare and contrast different motivational theories and discuss how they can be
helpful to improve the performance of the team members and meet the objectives of the
developed CPD plan.

Acknowledgement
It is a great pleasure for me to undertake this project and I feel highly doing this project
entitled – “Work Related Learning Report: Design and Deliver Training Program”
I would like to express my special thanks of gratitude to Mrs. Gagani Thilakarathna as

well as Mr. Dilanka Kavinda and Mr. Indika Sandaruwan who gave me the guidance and
the golden opportunity to do this wonderful project which also helped me in studying a
lot of professional practices and I came to know about so many new things.
Secondly, I would also like to express sincere and heartfelt thanks my parents and friends
who supported me a lot in finishing this project within the limited time. This project
would not have completed without their enormous cooperation and worthy experience.
So, I really thankful to all who helped me.
I am making this project not only for marks but to also increase my knowledge which will
be helped to shape up my professional life.

Abbreviations
HND Higher National Diploma

CPD Continuing Professional Development
PDP Personal Development Plan
IDP Individual development Plan
PEP Personal Enterprise Plan
CPA Critical Path Analysis

Table of content
Acknowledgement..............................................................................................................14
Abbreviations.....................................................................................................................15
List of Figures....................................................................................................................18
List of Tables......................................................................................................................20
1.0 Introduction..................................................................................................................21
2.0 Task 1: Demonstrate a range of interpersonal and transferable communication skills to

a target audience.................................................................................................................22
2.1 The Training event..............................................................................................................22

2.2 Goals and objectives............................................................................................................24
2.3 The professional schedule...................................................................................................27
Gantt chart.................................................................................................................................29
2.4 Roles and responsibilities....................................................................................................30
Belbin’s Team Roles Model......................................................................................................31
2.5 Justification of the role selection.........................................................................................33
2.6 Challenges faced.................................................................................................................36
2.7 Different interpersonal skills and communication skills......................................................37
2.8 Self-reflection of the interpersonal skills.............................................................................38
2.9 Conclusion..........................................................................................................................39
3.0 Task 2: Apply critical reasoning and thinking to a range of problem-solving scenarios.
............................................................................................................................................40
3.1 Problem solving skills.........................................................................................................40

3.2 Applying critical reasoning.................................................................................................46
3.3 Process of applying critical reasoning.................................................................................48
3.4 Conclusion..........................................................................................................................50
4.0 Task 3: Discuss the importance and dynamics of working within a team and the
impact of team working in different environments (LO3).................................................51
4.1 Advantages and disadvantages of working as team.............................................................51

4.2 Analyzing team dynamics...................................................................................................52
4.3 Evaluating own role............................................................................................................55
4.4 Conclusion..........................................................................................................................56

5.0 Task 4: Examine the need for Continuing Professional Development (CPD) and its
role within the workplace and for higher-level learning....................................................57
5.1 Importance of a continuing professional development........................................................57

5.2 Motivational theories and their impact on Continuing Professional Development (CPD)...59
How to improve employability by using these theories?...........................................................61
5.3 Personal Development Plan (PDP)......................................................................................70
5.4 Evaluation of evidence criteria that used as a measure for effective CPD...........................73
5.5 Conclusion..........................................................................................................................75
6.0 Conclusion....................................................................................................................75
References.................................................................................................................................77
ANNEXURE 1...................................................................................................................79
a) Approval letter......................................................................................................................79
Approval letter from the Esoft Metro College requesting permission officially........................80
b) Meeting Minutes 1................................................................................................................81
c) Meeting Minutes 2................................................................................................................83
d) Project proposal....................................................................................................................86
ANNEXURE 2 (Photographs)...........................................................................................94
Presentation Overview............................................................................................................107
Grading Rubric.................................................................................................................108

List of Figures
Figure 1: Smart Goals.........................................................................................................25

Figure 2: Gantt Chart..........................................................................................................29
Figure 3: Problem Solving Steps........................................................................................40
Figure 4: SWOT template..................................................................................................43
Figure 5: Five Whys...........................................................................................................44
Figure 6: Usage of Drill Down Technique.........................................................................45
Figure 7: Stages of Critical Reasoning...............................................................................48
Figure 8: Critical Path Analyzing Chart.............................................................................50
Figure 9: CPD Cycle..........................................................................................................58
Figure 10: Classification of Motivation Theories..............................................................59
Figure 11: The things that can be gained by applying Motivation Theories for
Organizations.....................................................................................................................62
Figure 12: Presentation Slide 1..........................................................................................62
Figure 21: Presentation Slide 10........................................................................................67
Figure 27: Job Performance Measurement Criteria...........................................................73
Figure 28: Working within the team..................................................................................94
Figure 29: Working within the team..................................................................................94
Figure 30: Our Team Members..........................................................................................94

Figure 31: While I was Introducing the Program...............................................................95
Figure 32: First Task-'Act Passing'.....................................................................................95
Figure 33: Second Task-'Image Scrambling'......................................................................96
Figure 34: Images made by participated students..............................................................96
Figure 35: Third Task-'Rolling Mat Game'........................................................................97
Figure 36: Rolling the mat to the circle..............................................................................97
Figure 37: While Rolling the Mat......................................................................................98
Figure 38: Task 4-'Mimic Act'...........................................................................................98
Figure 39: While they were engaging with the activities...................................................99
Figure 40: Getting their Feedbacks....................................................................................99
Figure 41: A Feedback Form............................................................................................100
Figure 42: A Feedback Form............................................................................................101
Figure 43: Distributing the certificates.............................................................................102
Figure 44: Distributing the certificates.............................................................................102
Figure 45: The Certificates...............................................................................................103
Figure 46: Paper chits of Mimic act.................................................................................103
Figure 47: Our Name Tags...............................................................................................104
Figure 48: Our Crew with the Participants.......................................................................104
Figure 49: WhatsApp Group Chatting.............................................................................105
Figure 50: Our crew with Lecturers.................................................................................105
Figure 51: Online discussions via WhatsApp..................................................................105
Figure 52: Online group discussions................................................................................106
Figure 53: WhatsApp Group Chats..................................................................................106
Figure 54: Presentation Overview....................................................................................107

List of Tables
Table 1: Our team members according to Belbin’s Team Roles.......................................33

Table 2: Critical Path Analyzing of our event....................................................................49
Table 3: Advantages and Disadvantages of working as a team.........................................51
Table 4: Team dynamics....................................................................................................54
Table 5: Personal Development Plan.................................................................................72
Table 6: Meeting Minutes-1...............................................................................................82
Table 7: Meeting Minutes-2...............................................................................................85
Table 8: Our event plan......................................................................................................91
Table 9: Budget Report......................................................................................................92

1.0 Introduction
Being professional is not only about being competent and skillful, but it also means
behaving in an ethical way. The first unit we have done in HND in Computing is
"Professional Practice” and this is the first assignment that we have done. ‘Professional
practice’ subject will support us to build a better career path by teaching us to develop a
variety of skills. Therefore, we were coordinated to do a leadership and management
program to a non-profit organization to improve their IT and soft skills. So, then we
selected a free class of ‘Youth Club Kalutara’ to conduct our program and we planned
some events to be engaged with those students in order to train and build up their soft
skills. So that we also can have a good idea in teamwork and interpersonal skills
management. We have to complete four tasks in this assignment. As the first task we
have to describe about our training event, plan of events and the interpersonal skills as
well as the justification of assigned role in the team. As the second task, we have to
mention about problem solving skills to solve the problems we faced. The third task is
about the team work and evaluation of my role. Finally, the fourth task is to explain about
the professional development plan and about the motivation theories. Therefore, I have
vividly elaborated my own role in the team while formally discussing about the rest of the
team members work, all the four tasks and about our training program also. And I have
collected so many new things to enhance my knowledge through this project. On
completion, I will have a broad and coherent understanding of what it means to be
professional and will start to take responsibility for the transition for becoming a
professional.

2.0 Task 1: Demonstrate a range of interpersonal and transferable
communication skills to a target audience
2.1 The Training event
As the students of HND Batch 11, in order to complete the assignment of ‘Professional
Practice’, we were asked to conduct a program for a non-profitable organization to
develop their soft skills and information technology related skills. We named our group
of eleven (11) members as “PROWESS”. After discussing with all the group members
and nominating the students to positions, we had to select a non-profitable organization to
do the program. All the group members agreed with the idea about conducting the event
as a volunteer program. It is fair to say that the group did an amazing job on the training
event.
As the first step, we made our project proposal with the help of all the members of our
group. After selecting a set of students from different schools of ‘Youth Club Kalutara’,
we appointed our team roles and elected a leader. The titles to formulate the project
proposal were given by the team leader. For an instance, the preparation of the budget
report was done by the treasurer, the games were arranged by coordinator, and the time
frame was prepared by another one accordingly. After completing each task assigned to
us, we got together one day and arranged the final project proposal. Then the next day
some of our team members presented the project proposal to our lecturer of ESoft Metro
College, Kalutara. For further explanations, please refer the meeting minutes in the
Annexure 1.
After fixing the shortcomings pointed out by our lecturer, three members of our team
arranged a date to meet with the president of the Youth Club Kalutara. We submitted the
letter of approval to the president and officially obtained permission for our training
event.
After getting the approval from the president of the Youth Club, we decided to do our
program in three weeks. The letter of approval is also attached therein Annexure 1 for
further information.

The students who involved with our program were guided by the organizing committee
members. We had to assign each of specific activity. Then the responsible team members
for each activity should present the nature of the activity and its rules to the participants.
And the final decision for the games were given by our team members.
Therefore, we planned to do four activities to develop the interpersonal skills, critical
thinking, communication skills, leadership skills and some IT related soft skills within the
participants. Our objective was to provide the best things possible to the participants
within the short period of time.
 To advance the critical thinking ability, we planned a photo scrambling activity.

The participants should build up image from the scrambled image parts.
 To develop the communication skills, we planned act passing activity using
nonverbal communication.
 To grow up the confidence within the participants we planned to do a mimic act
group wisely.
 And to develop the team spirit and unity we planned little funny game named
rolling mat.
After all, four activities were done, Feedback forms were distributed to the audience.
These activities were well acted in front of the stage while a huge number of acts were
happening behind the scenes. We took an undeniable effort to make and write the
certificates which we distributed at the training event. After all the work were done,
members collected the feedback forms and distributed the certificates which we designed
for the participants and concluded the training event.
In brief, this is how our event was organized and here you can get some insight into how
did we approach our event plan, approval process, proposal finalization, activities, games
etc.

2.2 Goals and objectives
Goals are general plans that specify what you would like to attain in your community.
Objectives define strategies or implementation steps to realize the identified goals. Not
like goals, objectives are specific, measurable, and have a defined completion date. They
are more specific and outline the “who, what, when, where, and how” of reaching the
goals.
Therefore, setting goals without assigning assessable objectives will likely lead to goals
that never get accomplished. Creating objectives without a comprehensive goal or target
lacks meaning. Goals will appear impossible or overwhelming without breaking them
down into measurable tasks with objectives.
We also made sure to pay more attention to goals and objectives in the implementation of
our program. There were a number of goals and objectives to be achieved in designing
and delivering this training program.
Our main target was to develop the following skills;
• Encouraging and motivating students.

• Improving leadership qualities.
• Developing the effective use of verbal and non-verbal communication.
• Pursuing towards a common goal.
• Learn to structure empowerment and facing challenges.
• Provide an understanding of how to fulfill responsibilities and make right
decisions.
• Handling work load effectively while maintaining good interpersonal
relationships.
• Applying critical reasoning thinking to solve problems in day to day life.
• Making a good assessment of each other.
In fact, our main goal was to make this event an accomplishment and approach the
objectives that were expected via that. It was his or her objective to carry out the role

assigned to each person properly and when it was performed individually, it contributed
to the success of the entire goal of our event. Hence, this was the scheme we followed to
achieve the targets set out above.
My goal as a team member was to properly accomplish all the tasks assigned to me. In
addition, “SMART GOALS” is the method which I have used to achieve those goals as it
is another practical way to reach our targets. The S.M.A.R.T method helps make goals
achievable by breaking the goal down and assigning responsibility to team members —
they describe who will do what, by when.
It stands for:
Specific - State exactly what you want to accomplish (Who, What, Where, Why).
Measurable - How will you demonstrate and evaluate the extent to which the goal
has been met.
Assignable - Stretch and challenging goals within ability to achieve outcome.
Realistic - How does the goal tie into your key responsibilities? How is it align to
objectives?
Time based - Set a time frame to guide your goal.

Figure 1: Smart Goals
(The panel of lectures, 2017)
For example, the same scenario of the team member with a goal of becoming successful
in the event could use S.M.A.R.T. goal planning to outline key objectives towards the
goal like this:
 Specific: Identifying what duties and responsibilities I have to perform
 Measurable: Completing my work on due dates from the beginning to the end of
the event
 Attainable: Discuss with others and seek their opinion to make ideas into action.
 Relevant: Examine the extent to which our activities are relevant and influential in
achieving event goals.

 Timely: I will complete my work within the stipulated time frame
Therefore, objectives should be realistic in order to fulfill each and everyone’s work.
Therefore, with the intention of achieve the above-mentioned objectives, we first adapt
them (the soft skills) to ourselves and then the students who participated in the event were
made to engage in various activities to develop their soft skills. So, I am right in saying
that we were able to do justice to this event and achieve the desired goals.
This event made me so many opportunities to improve my skills when I try to reach
goals. However, when a goal is SMART, it can be achieved easily.

2.3 The professional schedule
A professional schedule is a listing of project’s milestones and activities usually with
intended start and finish dates. Therefore, we made a schedule with the purpose of
managing the time of our event as it was a key feature when organizing the event. We
could improve our time management skills through this event and we have done the time
allocation well in a balanced manner.
The Gantt chart below demonstrates our schedule. Our team has faced a number of tasks
and the below it has vividly mentioned those tasks, beginning with the first meeting
where the roles were assigned individually to each team member.
First of all, team members were appointed to positions. The first get together went for a
good hour or so and did discuss a lot of work, which needs to be done. On the second
meeting day, we discussed the importance of selecting suitable activities and all the
members agreed on the following activities to conduct the training event.
As we were instructed, we had to do some activities to improve IT related soft skills. So,
we planned to do four activities to improve verbal and non-verbal communication skills,
problem solving skills, self-confidence and team spirit of our identified audience, the
students. We had a group leader, so she divided the work among the team members. Four
activities were organized by eight members and the other three members as in-charge of
each activity. After discussing the activities to be done, we had to arrange them in to an
order and arrange the items in to a time schedule. We had nearly three weeks to plan and
finalized our event. As we have planned our event accurately, it was easy to schedule it.
After discussing with our lecturers and the president of the Youth Club, we had a day in
one weeks and he said that he will give three hours to conduct our activity. So, we
requested the President for 20 students from Youth Club. Then we could conduct a
meaningful program to the students and also, we could easily manage the students. The
project proposal and the draft budget which we provided to the Kalutara Youth Club will
be in annexure 2.

It took about a week to prepare the project proposal and get it approved. It then took four
to five days to design and get the approval of certificates, to arrange required materials
and for the rehearsal.
We had to manage four activities for three hours. Our first purpose was to divide the
students in to four teams as five children per one team. But unfortunately, we had only 14
students on due date, so we had to divide 7 students among one team. Then a group
should consist with a team name, team leader, a theme and a cheer.
As our team planned four activities to be done at the training program, the first activity
was ' Act Passing'. As there were only fourteen students, we asked all of them to form a
single line one behind the other so that no one could see what was done by the person
right behind him/her. The student who was in the back was given an act by one of our
team members and that act should be passed to the one who was in front of him.
Likewise, the one who was in the front of the queue had to come in front and act what had
been passed to him from the person right behind him. However, the thing acted at last was
completely different from the act given in the beginning. Our intention of doing that
activity was to develop verbal and non-verbal communication skills. We completed it
within 15 minutes, just as we had scheduled.
As the second activity, we chose 'Image Scrambling'. First, we got ready with four
pictures as we planned to divide the students into four groups. But as there were less
students, we divided them into two groups and gave two scrambled and jumbled pictures
for each group. The group which rearranged the two pictures correctly was announced as
the winning team. Our purpose of doing that activity was to develop critical thinking.
There it took some time to separate them into groups and give pictures and mix them up.
The time period given to each team was twenty minutes. But somehow, we were able to
manage that within 30 minutes as both teams tried that for more than twenty minutes.
Next, our activity was 'Rolling Mat'. We expected to build up the team spirit among the
students through this activity. Girls and boys were divided into two groups separately and
they were provided with newspapers to make their paper mat and it should be like a ring.
All the team members should go around and round inside the paper mat and the team
which could continue it without tearing up the mat for the longest time was the winning
team. It only took about 20 minutes to complete this activity which was less than we
expected in the time schedule.
Our last activity was the 'Mimic Act' and it was done to develop the self-confidence of the
students. All the students were asked to count one and two in an order and all the ones
were in one group and all the twos were in the other group. A randomly picked group
member of each team was given something to be acted in front of the other group
members by two of our group members. The team should score marks by guessing the act
correctly. Once they were unable, their marks were deducted. The team which scored the
highest mark was the winning team. And approximately 40 minutes were allocated for
that.
At last we got a positive feedback from all the students and we think that it was a
successful task. It took less than 15 minutes. However, we could manage the activities for
two and half hours. Then we planned to distribute the certificates to the students within
the other half an hour.
Eventually, the biggest task we had to do was write and submit the project report
properly. We were given a reasonable period of time to complete that due to prevailing
situations.
Through all the difficulties and through all these planning and contingencies our group
emerged victorious when managing the time. And I must also say that I was able to
prepare a work-related learning report that was successfully completed.
The Gantt chart thus prepared is given below.

Gantt chart
Figure 2: Gantt Chart
2.4 Roles and responsibilities

When a team has clear functions and responsibilities, they know what is expected of them
and work more efficiently and effectively to fulfill targets. Knowing their roles will also
help them feel encouraged and motivated towards completing their various tasks.
Therefore, understanding how to choose right roles for our team was crucial to our
event’s success. Here, I define what roles and responsibilities were determined within
our team, ‘PROWESS’.
Roles refer to one’s position on a team. Responsibilities refer to the duties of their
particular role. So, team members are held accountable for completing a number of tasks
for the event. We have mainly selected the key posts of leader, treasurer and coordinator.
When we consider about the main role of a team leader is to provide the team with
direction and support. “Pavithra” was the leader as we all suggested and she is
responsible for delegating tasks. In order to effectively lead a team, a team leader must
outline not only the team’s main objective but the tasks each member is responsible for.
The work she has done is as follows;
• Schedule and hold meetings.
• Communicate with team members.

• Assign responsibilities.
• Point out the shortcomings and fix them.
• Support to conduct events
• Supervise the team.
and she also made sure that she did not miss out on those accountabilities.
The program coordinator also played an important role throughout this event. ‘Hakeema’
was our coordinator and she was responsible for planning and managing the event. So,
she played her part in organizing the activities which we have defined according to the
time span while respecting the opinions and options of others.
It is a pleasure to say that every one of our team trusted me and I was appointed as the
treasurer. I did my part perfectly to the letter, preserving the trust they had placed in me.
The main responsibility assigned to me was prepared the budget report accurately
considering the charges and expenditure and to collect the relevant amount of money
from the team members. And I was able to do my job properly through the event as a
responsible member and as the introducer of our program to the audience.
Above responsibilities were assigned to the group members by the leader. And she made
every member to take part as an accountable character when carrying on this training
event.
The other members acted as event handlers while Aparna took the responsibility of
getting the feedback. Their main responsibility was to manipulate the participating
students and complete the assigned tasks to them within the relevant time span.
Our team was always careful when assigning the roles and responsibilities, which each
person had to play in the training event.
Belbin’s Team Roles Model
When identifying the team roles there was another model where the team members can fit
in. This is known as ‘Belbin’s Team Roles Model’ and he identified nine team roles and
categorized those roles into three groups.

 Action Oriented Roles
 People Oriented Roles
 Thought Oriented Roles
A team can access to each of the nine Belbin Team Role behaviors to become a high
performing team. However, this doesn't mean that every team needs nine people! Most
people will have two or three Belbin Team Roles that they are most comfortable with,
and this can change over time. Each Belbin Team Role has strengths and weaknesses, and
each Team Role has an equal importance. (BELBIN Associates, 2018)
We used this Belbin model to create a balanced team. The identification of the strengths
and weaknesses of each individual, contributed to get a favorable outcome at the end.
Team Role Description Team Member’s name
Resource Investigator Uses their inquisitive natureChathura

to find ideas to bring back to
the team.
Team worker Helps the team to gel, usingPavithra (The Leader)
their versatility to identify the
work required and complete it
on behalf of the team and
encourages cooperation.
Coordinator Needed to focus on the team’sHakeema
objectives, draw out team
members and delegate work
appropriately by acting as a
chairperson.
Plant Tends to be highly creativeTharuki
and good at solving problems
in unconventional ways and

present new ideas and
approaches.
Monitor Evaluator Provides a logical eye,Dilukshi
making impartial judgments
where required and weights
up the team’s options in a
dispassionate way.
Specialist Brings in-depth knowledge of_
a key area to the team.
Sharper Provides the necessary driveHarshi
to ensure that the team keeps
moving and does not lose
focus or momentum.
Implementer Needed to plan a workableNoor
strategy and carry it out as
efficiently as possible.
Completer Finisher Most effectively used at theAparna
end of tasks to polish and
scrutinize the work for errors,
subjecting it to the highest
standards of quality control.
Table 1: Our team members according to Belbin’s Team Roles
Whatever the role, however, it is important to first look at the team’s objectives, and work
out which tasks need to be undertaken. Once this has been done, discussions can take
place regarding which Belbin Team Role behaviour should be utilized and then liabilities
can be delegated. The members who played such roles in our team are listed in the above
table.
By using Belbin, individuals have a greater self-understanding of their strengths, which
leads to more effective communication between team members and the audience.
Thus, we can gain a better understanding of how roles and responsibilities were portrayed
within our team based on the above factors.

2.5 Justification of the role selection
Understanding the team’s goals and objectives is a great way to determine functional
roles and responsibilities. So, when assigning responsibilities to our team members, we
considered each one’s capabilities and the level at which they can do it. The appointment
of the members was very reasonable and no problem arose and all the members of the
team agreed and supported it.
The following are some of the key points we considered when assigning functional roles.
 Determine what we need to get done.

We made a list of all the tasks that need to be completed. This gave an understanding of
the tasks to be assigned to each other. Through this, one can know the potential and limit
of each other.
 Identify strengths and weaknesses.

Noticing the strengths and weaknesses of team members, is a great way to assign
responsibilities according to one’s capacity. Then we can assign them specified tasks that
cater to one’s skills. This helped us to work more efficiently and to gain confidence in
knowing what we can do.
 Get feedback.
Having a clear stream of communication with the team is key. It is essential to know
about others opinion when selecting team roles. It is extremely important to maintain a
positive atmosphere within the team.
Therefore, each team member had a role to play based on their skills. Some were
idealists, providing encouragement, innovative ideas and positivity, while the others were
more pragmatic and encourage definable goals. The point is that, all roles should have
their own value in the collaboration of the team. (Anon., 2018)

The main role was played by ‘Pavithra’ as the leader. Everyone agreed that because of
the qualities she possessed. She can manage a team and has good interpersonal skills.
She always worked accordingly to fulfill our goals.
As I mentioned earlier, the team leader should be interested in solving the problems that
prompted the project, and be reasonably skilled at working with individuals and groups.
Actually, it is the leader’s responsibility to create and maintain means that enable team
members to do their work. According to my perspective, the leader was a great person to
deal with as she was a perfect example for captain cool as she always kept her cool when
solving different problems.
The next to be selected was the program coordinator. A team coordinator was the person
in-charge of organizing the event according to the activities in order which we designed.
Hakeema was our coordinator and she was a pro-active person and was able to lend her
support to the team through logical thinking and her presentation skills and language
skills were also at a great level. So, it is very fair to appoint her to this post.
I was nominated as the treasurer on the recommendation of all to deal with financial
matters that were essential to conduct the activities which we organized in our event. I
was able to secure the trust everyone had placed in me. Therefore, being a trustworthy
person is the main criterion considered in appointing to this position and I am very
humbly happy to receive it. The budget report was prepared by me as a critical thinker.
Our team members recognized me as someone with communication skills and
presentation skills. Not only being the treasurer but also, I was the event introducer to the
audience. I this way I can justify my role.
The rest of the members were assigned to handle each activity. As mentioned in the
project proposal, Danushima, Dilukshi, Tharuki, Lahini, Chathura, Dushan, Noor worked
to handle the events of photo scramble, mimic act, act passing, rolling mat. The feedback
forms were designed by Aparna and she took the responsibility of handling that part by
getting the feedbacks from students. In my point of view, they fit well for handling those
activities as active participants and did that job properly too. They also had the soft skills
of self-confidence, team spirit and practical skills of managing a specific task.

The co-operation of all members, was essential from the preparation of the project
proposal to the conclusion of our event.
It is crystal clear that building correct team roles is vital for the success of any task.
“Successful projects are typically the result of vigilant planning and the talent and
collaboration of the project’s group members”. So, it is essential that the right people be
assigned to the team. We selected each person based on his or her skills and knowledge
as well as other potential factors. And there is no doubt about the positions we have
selected in our team and we can confirm that they have successfully completed it in
action.
Hence, the justification for role selection can be interpreted as above.
2.6 Challenges faced

Challenges are the ornaments that beautify each and everything we do. Actually, they are
blessings that give us energy. Our group also faced so many challenges while doing this
training program.
First, we had to appoint the main positions of the group. For that we discussed with all the
group members and appointed the leader and the other posts and it is already mentioned
above.
Then it was a huge challenge to find out a non-profitable organization to hold the training
program. However, we could do the program for the youth club in Kalutara. We found it
more difficult to find that place because of the prevailed situation of the country. Though
we could find a place there was not sufficient space to do all the activities we planned. So
that we managed to do four activities that suited to the place.
Therefore, selection of the four activities was also a huge challenge because we had too
many suggestions from all our members. Some members rejected some ideas while some

ideas were accepted by others. After all we selected four activities by discussing, there it
was also a great challenge to set a time to discuss with all the group members at one time
as they were busy on different times. However, we could set a time to plan this event and
to discuss with all members. (The methods which we used to overcome challenges are
described in the second task.)
Another challenge was to allocate the tasks among the group members. We assigned our
group members to the four tasks separately according their preferences and abilities. It
was a countless help to organize the event effectively and efficiently.
The other major challenge was time management. We had to plan and organize this event
within the time limit.
As we worked hard as a group, we think that we faced and overcame all the challenges
we met as our program was successful. The next section describes the techniques and
methods we used to assist on problem solving.

2.7 Different interpersonal skills and communication skills
The two main attributes that have contributed to the success of our project are
interpersonal and communication skills. Those are the skills we use every day when we
communicate and interact with other people, both individually and in groups. Although a
wide range of skills are included to that particularly communication skills such as
listening and speaking effectively play a major role and also it can be used in both verbal
and non-verbal communication. It is no exaggeration to say that interpersonal and
communication skills are the foundation for success in life.
Therefore, people with vigorous interpersonal skills tend to be able to work well with
others including in terms of groups of working environments. An effective
communication can be maintained among others by them as they are able to have better
relationships.
Communication skills, which in turn covers:

 Verbal Communication – what we say and how we say it;
 Non-Verbal Communication – what we communicate without words, for example
through body language, or tone of voice; and
 Listening Skills – how we interpret both the verbal and non-verbal messages sent
by others.
As interpersonal skills;
 Emotional intelligence – being able to understand and manage your own and
others’ emotions.
 Team-working – having the ability to figure with others in teams and groups, both
formal and informal.
 Negotiation, persuasion and influencing skills – working with others to find a
mutually agreeable (Win/Win) outcome. This may be considered a subset of
communication, but it is often treated separately.

 Conflict resolution and mediation – operating with others to resolve social conflict
and disagreements in a very positive manner, which again may be considered a
subset of communication.
 Problem solving and decision-making – working with others to identify, define
and solve problems, which includes making decisions about the best course of
action (Enhanced by Google, n.d.)
As I mentioned earlier, we have to communicate and interact with other people in our life
so, good interpersonal and communication skills ‘oil the wheels’ of these interactions,
building them up pleasanter for all those involved. Those skills allow us to build better
and ever lasting relationships within working groups.
Therefore, these qualities played a vital role in cooperating with each other as a team to
be successful in our event. By developing good communication skills, we were able to
maintain interpersonal relationship while respecting the opinions of others, specially
when working within the team as well as at the event. There, verbal and non-verbal
communication skills were used to communicate our ideas to the students and to get their
feedback. One of the positive factors that contributed to the success of this event was the
development of these interpersonal and communication skills of not only the students
who participated this training program but also those of us who conducted this program.
As a team we were able to negotiate well with one another and make clear decisions. In
order to make this event a success, first and foremost we got well prepared by holding
discussions from time to time. After clarifying the goals which we need to achieve, then
we focused on how we can approach them as the outcome. And finally, we could
implement them with the consent of all.
It is very difficult to do anything, not just about our training event, without interpersonal
and communication skills.

2.8 Self-reflection of the interpersonal skills
Interpersonal skills are rudimentary parts of our daily lives. They are the prowesses used
by a person to associate with others properly. Interpersonal skills composed everything
from communication and listening skills. And also, it includes both verbal and non-verbal
communication skills, negotiation, problem solving, decision making and so on.
Therefore, good interpersonal skills assist for the betterment of many positions in an
organization.
When we consider about communication, simply it portrays exchanging ideas using

different means. It’s a process of expressing thoughts and ideas by using verbal and non-
verbal communication having excellent interpersonal skills, allows as to achieve effective
communication with our peers and collogues. When we are working within a team, it is
vital to be able to communicate effectively with others. Eye contact, tone of voice, body
language, facial expressions, gestures and postures allows for non-verbal communication
which are crucial parts of effective communication. So, it is necessary to manage eye
contact with the stakeholders when communicating and the intonations makes a
productive information towards listeners with the tone of voice. As I mentioned above,
we had the opportunity to boost these verbal and non-verbal communication skills
through the activities we organized. Therefore this event gave me the opportunity to
polish and improve my existing communication skills and accustomed to use
communication effectively.
My duty as a team member (treasurer and the program introducer) to make the budget of
our project, to collect money and spend it appropriately and also to introduce our
program. I required many skills to do these activities to work as the treasurer. I required
leadership qualities, time management skills, presentation skills and language skills when
I introduce our program to the target audience, as well as communication skills. Our team
members joined with each other to practice tasks for several times in order to be
successful in our event. For an example, I did my introduction part in front of our team as
a rehearsal so that it helped me to improve presentation skills without any doubts. I could
also develop my interpersonal skills, team spirit and ability to solve problems as I was

dealing with finances. So, it is impartial to say that many of my skills were developed
through this event.
My role was properly contributed to our team in my opinion and I gave all my support to
make our event a success. Therefore, our team members were able to finish the event in
relevant time through each other’s support as a successful effort.
2.9 Conclusion
First part of this assignment has been completed in this section. Our events have been
explained which we conducted in our program and also about the events schedule. Then
the appointment of team members in terms of goals and objectives, was also discussed. I
have explained about my role with interpersonal and communication skills also according
to the activities conducted.
3.0 Task 2: Apply critical reasoning and thinking to a range of problem-

solving scenarios.
3.1 Problem solving skills

Problem solving can be clarified as determining the root cause of a problem; finding,
arranging, and selecting substitutions for a solution; and implementing the best solution.
Finding a good solution to a problem can be different from one to another. So, the way
how a person understands a problem is very important because they give solutions
according to their own view. There are four steps to be followed when solving a problem.

2. Check you are solving the
4. the
3. Refine Scope the problem
problem definition
problem at the right level
Figure 3: Problem Solving Steps
According to the above order, the first stage is to make it clear which problem is that the
team really trying to solve. It is important to write down the problem without using
technical terms and jargon which should be simple enough to pass the ‘My Mum test’.
(That is if you read it to your mother, she would understand it). Therefore, we can
instantly unblock our thinking by simply looking at the problem from a different
perspective.
As the second step here, we have to check whether we are solving the problem at the right
level. The tool used for this is ‘why – How laddering. To explore the context of the
problem, one has to move up the ladder and ask ‘why?’ Then ask ‘how?’ to expose
alternative options.
1. Create an initial problem
statement

In the third step, the situation of the problem must be refined we should clearly identify
the situation or contradiction we are trying to resolve, in other words, the gap we need to
jump from where we are now (reality) to where we want to get to (expectation).
The fourth step considers the scope of the problem. Through the various components that
exist in the problem, we have to define what can and what can’t be changed according to
the conditions. This can be accomplished by using various scoping tools.
For an example, even when we were doing our project, many problems arose, also we
were able to find proper solutions through the adoption of this methodology. When
selecting a non-profit organization to do our project, we searched for many groups but
they were unsuccessful because of the current pandemic (Covid-19). But at finally with
the help of our coordinator we could find a Youth Club in our district. Later when we
were planning events for the project, we had too many games to be put and so many
suggestions. But finally, after the discussion with all the group members we could
manage the games according to the time period. There we followed various problem-
solving techniques to solve the above-mentioned challenges.
There are different analyzing tools which we used to manage our event. They are;
 Brainstorming
 SWOT Analysis
 Five whys
 The drill down technique
 Diagrams
Brainstorming
This was introduced by Alex Faickney Osborn, and several amendments have been done
since then. So, the concept of brainstorming includes defining a simple or a complex
problem for which solution are generated different ideas that are later accepted or
rejected.
(The panel of lectures, 2017)

Brainstorming is a method of effectively using brains to storm the problem and the
process
of generating creative ideas and solutions through intensive group discussion. A brain
storming session typically involves a group of people and should be targeted to a specific
topic. There are two types of brain storming as;
1) Individual Brainstorming
2) Group Brainstorming
When I was individually planning about this event, I had many ideas to be done at the
event. When thinking independently it is more effective, without any difficulty we are
able to
classify the planning as everyone did their part. When we were in group brainstorming,
sometimes members are feeling nervous and reluctant to come upon with their ideas.
First, we have to identify the problems and then by group discussion find solutions to the
problems without any hesitation. It was a challenge for us to find out the best activities
from the suggested ideas and come to a conclusion. We had about three group brain
storming sessions physically and also through WhatsApp [See the ANNEXURE 2
(Photographs)]. So, we were able to find best solutions to the problems.
SWOT Analysis
SWOT Analysis is a strategy method that can be used to evaluate on four focusing areas
involved in a project or organization. It is based on the management objectives of the
project or organization and the identification of internal and external factors. It includes
strengths, weaknesses, opportunities and threats. Perform a SWOT analysis before you
commit to any sort of deed is very important.
It should be analyzed under four stages as follows;

 Strengths: Positive characteristic that give an advantage in its being
 Weakness: Critical characteristics that give a disadvantage in its being
 Opportunities: A set of circumstances that makes it possible to do something in
advantage
 Threats: A set of circumstances that could have a negative influence on the
desired goal (The panel of lectures, 2017)
Figure 4: SWOT template
This method could be used effectively to appoint team members to the position as a
problem mentioned above in task 1. We allowed all of us to do our own SWOT Analysis
in order to resolve this issue.
For an instance, in my own SWOT analysis my strengths are that I am effective in
speaking, I have a good presentation skill, language skills and I was assigned to
introducing our training program to the audience. Also, we had opportunities to present
our leadership skills to the students and to coordinate the students to do the events. So, I
was able to make the most of the opportunity. Weaknesses are some of the group
members had problems in presenting the event. Threats are I had a limited time to
practice the event and weak in time management. Thus, this methodology could be
applied.
Five Why’s

“Five Whys involves holding conferences directly following the resolution of problems
the company is facing. These problems can be anything: development errors, site outages,
marketing program failures, or even internal missed schedules. Any time something
unexpected happens, we could do some root cause analysis.” (Seiter, 2018)
Five why’s technique was developed by Sakichi Toyoda. Five why’s is a very simple tool
which can be used to resolve simple or moderately difficult problems. The main goal is to
identify the root cause of a defector problem by repeating the question “why?”.
Also, five why’s can be used for trouble shooting, quality improvement and problem
solving as it allows us to follow multiple lanes of inquiry. Not all problems have a single
root cause, there may be many. We basically utilized this method to solve many of our
WHY? WHY? WHY? WHY? WHY?

Figure 5: Five Whys
problems which arose while planning and managing the event.
The Drill down Technique
The drill down technique is an excellent problem-solving method to find out the root of
the problem. So, this technique breaks the problem into its basic elements and tries to
determine the root causes. This process of breaking the problem down into its component
part is called ‘drilling down’. This helps to get a much deeper understanding and
recognition about the factors that contribute to the problem. It means this technique
prompts you to link in information that you had not initially associated with the problem.
So, by using this ‘Drill down Technique’ properly, you can get into the bottom of the
matter and make a fix that is going to last.

▪ For an example, which is similar to our one -:
Figure 6: Usage of Drill Down Technique

3.2 Applying critical reasoning
These techniques have used to detect the main process of the project. Critical reasoning
exemplifies the perfections of thinking. It may be disciplined and also self-directed
thinking. Critical reasoning has been applied through reference to tools mentioned on the
previous section.
We mainly used this for problem solving. When brainstorming is used it can generate a
large number of ideas and solutions to problems quickly. So, when finding solutions
through brainstorming it will use critical reasoning too. When SWOT is also used
strengths, weaknesses, opportunities and threats can be identified. When planning our
event, we had some weaknesses to present the program, but we overcame them. Even five
why’s method is good in critical reasoning.
This can be explained as follows in relation to a problem that normally creates in a

working environment.
Ex; A fundamental component of every manager's role is solving problems.

Employers want employees with well-founded skills in these areas, so they ask four
questions when assessing a job for candidates:
1. Evaluation of information: How well does the applicant assess the quality and
relevance of information?
2. Analysis and Synthesis of information: How well does the applicant analyze and
synthesize data and information?
3. Drawing conclusions: How well does the applicant form a conclusion from their
analysis?
4. Acknowledging alternative explanations/viewpoints: How well does the applicant
consider other options and acknowledge that their answer is not the only
perspective?
When an employer says they want employees who are good at solving complex problems,
they are saying they want employees possessing the following skills:

 Analytical Thinking — A person who can use logic and critical thinking to
analyze a situation.
 Critical Thinking – A person who makes reasoned judgments that are logical and
well thought out
 Initiative — A person who will step up and take action without being asked. A
person who looks for opportunities to make a difference.
 Creativity — A person who is an original thinker and have the ability to go
beyond traditional approaches.
 Resourcefulness — A person who will adapt to new/difficult situations and devise
ways to overcome obstacles.
 Determination — A person who is persistent and do not give up easily.
 Results-Oriented — A person whose focus is on obtaining the matter solved.
(University, 2020)
However, we can become a confident problem solver and confidence comes from
possessing an efficient and practiced problem-solving process. This logical thinking
contributes the success of endeavor.
We also created a separate activity, the image scrambling game to apply this skill in our
training program. So, developing this as a soft skill will greatly contribute to be
professional in our future.
Therefore, we were able to use the above-mentioned techniques effectively until the end
of our event.

3.3 Process of applying critical reasoning
After using the problem-solving techniques, we applied critical reasoning to our program.
Problem solving helps to find solutions to problems. Critical reasoning helps to find
perfections of thinking. There are six steps of critical thinking. They are;
 Evaluation
 Synthesis
 Analysis
 Application
 Comprehension
 Knowledge
Figure 7: Stages of Critical Reasoning
According to the above steps, to find solutions to a problem we should have a knowledge
about the problem. After having an information about the problem, we must understand
what we heard, saw or read about the problem. Next, we should know and apply what we

realize and analyze the problem. Next, we should make a combination of analyzed parts
to form new theory and evaluate a solution to the problem. (The panel of lectures, 2017)
We have used critical path analyzing for planning this event.

Sequence of Activity Start date - Duration (in Predecessors
activities Finish date days)
A Undertaking project 16/08/2020 1 day -
B Search and select a non- 17/08/2020- 6 days A

profitable organization 22/08/2020
C Assigning the roles and 23/08/2020 1 day B

responsibilities
D Arrange the project 23/08/2020- 6 days C

proposal 28/08/2020
E Arrange the professional 26/08/2020- 3 days C
schedule 28/08/2020
F Presenting the project 29/08/2020 1 day E
proposal and granting
the approval from our
institute
G Meet the in charge there 30/08/2020 1 day F
and ask for permission
H Finalizing the events to 30/08/2020- 7 days G

conduct 05/09/2020
I Arranging the required 05/09/2020- 4 days H

materials needed for the 08/09/2020
event (certificates,
equipment)
J Conducting rehearsals 06/09/2020 1 day H
K Deliver the event 08/09/2020 1 day I
L Write and submit the 09/09/2020- 56 days K

assignment 04/11/2020
Table 2: Critical Path Analyzing of our event

Critical Path Analysing Chart
Figure 8: Critical Path Analyzing Chart
3.4 Conclusion
The above mentioned all the techniques have been used to do our project. I have applied
problem solving skills and critical reasoning in order to make this project a success.
Problem solving skills to find solutions to the problems appeared when conducting the
event. As brainstorming, five why’s and SWOT analysis. Also, critical reasoning to make
the best solution to the problems.

4.0 Task 3: Discuss the importance and dynamics of working within a
team and the impact of team working in different environments (LO3)
4.1 Advantages and disadvantages of working as team.
Advantages of Working as a Disadvantages of Working as a

Group Group
• More Productive • • • Unequal Participation
• More Resources • • • Intrinsic Conflict
• More Reliable • • • No Individual thinking
• Learn Things • • • Decision making takes time
• New Method • • • Easy to avoid work
• Information Exchange • • • Loss of Creativity
• Team Commitment • • • Time Consuming
Table 3: Advantages and Disadvantages of working as a team
Team work makes the dream work. A team is a group of individuals who work towards
the success of a common purpose. All the members of the team should have the same
goals and they must be flexible, reliable, active and responsible to the achievement of the
group's targets. Not only the leader but also all other group members should work
transparently and hard without letting someone else to pull the weight of the whole group.
A group with a team spirit can experience many advantages of working as a team.
A good team leader should be responsible to assign each team member a role according to
his/her skills. This makes a huge task less complicated as it is divided among group
members. On the other hand, the effectiveness of a work is increased and it helps the
result to be more accurate than an individual task. And also, team members can recognize
their strengths and weaknesses while working with others. They can develop leadership
qualities and many other social qualities such as tolerating others' ideas and listening to
others. Working as a team lessens the stress of doing an activity as more than one
individual hold the responsibility of its success as well as failure. It is true that there are
many benefits of teamwork but at the same time there are few disadvantages of working
within a team.

The main reason for those cons is the difference of people's attitudes. One member may
not agree with the ideas of others. This leads a team towards conflicts and failures.
Other than that, the credit of a successful team work goes to every member even though it
is done only by one or two members. Because of that some group members may feel
undervalued and be discouraged. Sometimes group members tend to compare one
another's talents. All these circumstances affect a teamwork negatively.
But fortunately, our team could overcome all those issues as we had the team spirit from
the beginning to the end. Ultimately, we were able to fulfil our group's targets by working
as one team. All our group members were flexible and reliable and they worked hard to
achieve our goals without being irresponsible.
4.2 Analyzing team dynamics
Creating high performing teams is not a simple case of obtaining the most talented
personnel together. Group dynamics can be understood as how team member's distinct
roles and behaviors impact other group members and the group as a whole. There are
some simple strategies to boost team dynamics and turning performances around.
Team dynamics within the workplace are imperative because they impact creativity,
productivity and effectiveness. Since group work is integral to organizations, improving
group dynamics can lead to better work outcomes.
Positive team dynamics can bring a lot of benefits to our operation, not least because it is
the surest way of leveraging the full potential of group members via their skills and
experience. Factors such as open communication, empowerment, clear roles and
responsibilities, goal clarity, an effective leader, a reward and accountability system for
both individual team members and the entire team are essential in order to build a team
dynamic. (Loren B. Belker, 2019)
Many things can be enhanced by using team dynamics. Some of them are;

 Improved Results – a team operating to its fullest potential is naturally going to
get better results. They are more focused, clearer on their aims, and work better
together.
 Greater Collaboration – greater levels of cooperation and collaboration are
possible when teams work in a more informal and supportive atmosphere.
 Faster Decision-Making – team members are more willing to listen to each other
and so make faster decisions.
 Greater Commitment – individual team members feel more valued. The pay back
is greater commitment and loyalty from workers.
Therefore, roles and responsibilities, break down barriers through each other’s skills and
abilities, communication are some strategies for rising team dynamics. (Donaghy, n.d.)
When there are members in a group, there are responsibilities to every member to be
performed. In order to successfully end a program, all the team members’ commitment is
important. So, every member should perform their own responsibility. A group have
many objectives and aims to be fulfilled. If the group has a good team commitment it is
easy to achieve their objectives and aims.
Here are our team members;

Student name Registration no Role
O.P. Hansamali KLT/A-007823 Team leader
M.I.F.Hakeema KLT/A-007812 Co- Ordinator
U.L.H. Perera KLT/X-000006 Treasurer and the

program
introducer
D.C.Pathirana KLT/A-007819 Photo scramble
event handler 01
P.D.Madusika KLT/A-007889 Photo scramble
event handler 02
T.P.Pathirana KLT/A-007741 Mimic act event
handler 01

W.K.L.N.Manumila KLT/A-007918 Mimic act event
handler 02
C.J.Ranasinghe KLT/A-006274 Act passing event
handler 01
D.P.Madushan KLT/A-007804 Act passing event
handler 02
M. Noor Muhammad KLT/A-007879 Rolling mat
event handler 01
A.E.Rajaguru KLT/A-007868 Feedback event
handler
Table 4: Team dynamics
Individuals within our team all have unique skills and strengths. It is only when the
contributions of all team members are valued that teams will function efficiently.
Actually, any individual team member can play a number of different roles within the
team. Roles are predetermined behaviors expected of people in a group.
Every member of our team worked with great dedication and determination to make the
event a success. As I have described in detail in task 1, the leader was actually excellent
in performing, good in leadership qualities, she was able to perform the responsibilities
given and specialized in everything. I was the treasure of our group as I can manage tasks
using critical reasoning. Also, I had good language skills, presentation skills and I am
responsible in achieving tasks as the program introducer. Coordinator was very
responsible for attaining tasks and provided new ideas and encouraged team members.
All the other members worked as event handlers in our group to make this event a
success.
Therefore, analysis of team dynamics in terms the roles group members played in our
team and the effectiveness in terms of achieving the shared goal of designing and
delivering the training program can be explained as above.

4.3 Evaluating own role
I was the treasure of my group. So, my responsibility is higher than other members. So, it
was my responsibility to make the budget report and collect money with the help of the
other members. And also, I had to present the introduction of our training program. After
that I supported other members to do their own tasks. Then also I had to make the
arrangement of events in our program. Therefore, as the treasurer of a team I had a great
responsibility and I helped each member to do their task and make the project proposal.
When conducting the event, we had many weaknesses, so we had to correct those. At the
end of our program I was happy as I did my job properly.
I was a good team player, still I also have different aspects, which I have to improve and
work which I could have done better.
As an example, I tried to do the curriculum development on my own even though I had

another two members for help me. It was not my ego or any sort of thing. I was a sole
worker and I managed to achieve many things through that working style. Though that
working method is not suitable for a team work, we all had to follow that when doing our
own part.
When considering about the factors I have done a lot better, I have the ability to develop
the curriculum with other fellow members. Below I have declared the score which other
team members gave me after training event. It can give a better understanding about the
evaluation of my role.
 Communication – 9/10
 Team Work – 10/10
 Leadership – 8/10
 Problem Solving – 8/10
 Task Fulfilment – 10/10
The above levels are just honest personal ratings that were given by other team members.

4.4 Conclusion
In this task we have to write about the team work. Therefore, this provided me so many
skills as I explained about our team work, team dynamics and to evaluate each other’s
role. I was the treasure of my group, so I did my responsibilities to the best of my ability.
Also, the importance of getting everyone together as a team was discussed here.
5.0 Task 4: Examine the need for Continuing Professional Development

(CPD) and its role within the workplace and for higher-level learning
5.1 Importance of a continuing professional development

Education is not an end, but a means to an end. CPD stands for Continuing Professional
Development. It is the process of continual learning. Professionals undertake CPD to keep
up to date with changes in their field, as well as acquire new skills, and grow up their
knowledge or experience. CPD can involve any learning activity that is applicable to your
field. It may be prescribed and structured or easy and self-directed. In addition, it helps
you to accomplish your progress and career development on a continuing basis.
Continuing Professional Development is necessary for a variety of reasons. Here are

some of the most significant to do so,
 Helps ensure your professional skills are up to date and relevant to current
standards.
 Gives you the knowledge and abilities needed to deliver efficient service to clients
and customers.
 Makes you aware of the new trends in your field and give your insight into the
reasons for these changes so you can resolve business-related problems in the
most efficient way.
 Helps you advance your skills in leading, coaching, mentoring, influencing, and
managing so you can be a better business owner and boss to your team.
 A focused CPD program gives you more experience in your field and keep you
interested in your line of work.

 Helps you understand your profession in a deeper way, such as the impact your
business has on other people.
 Boosts your confidence and helps you become a better leader of your team for
more productivity and output.
 Improves your quality of life, as your business grows and brings in additional
financial gain within the long-term. (Jones, 2019)
Also, it can be a function which helps us to record, review and reflect on what we
learn with improving our professional competence. CPD process consists of some
functions. CPD is a blend of approaches, ideas and techniques that will support us
to manage our own learning and progress. CPD builds confidence and also
reliability, which we can see our progression through our learning. It frequently
updates our ability shows flexibility and adaptability, demonstrates a productive
and positive approach to our future profession and it encourages reflection on our
learning experiences. Consequently, continued skilled development may be a very
important side of being a top-quality worker.
Figure 9: CPD Cycle

And finally, CPD is an ongoing process, as well as a cycle. You are likely to
continue to learn throughout your professional life. It is therefore a good idea to
develop a process for it that works for you at an early stage of your occupation.
5.2 Motivational theories and their impact on Continuing Professional

Development (CPD)
Motivation theories can be categorized broadly into two different outlooks: Content and
Process theories. Content theories deal with “what” motivates people and it is concerned
with individual needs and goals while process theories deal with the “process” of
motivation and are concerned with “how” motivation occurs. These theories demonstrate
how our preference toward certain psychological constructs can increase or spoil our
ability to take goal-directed action.
Figure 10: Classification of Motivation Theories

The foremost and the most significant, of course the fundamental theory of human
motivation is Maslow’s hierarchy of needs. He classified human needs in to five
hierarchical levels; safety, social, esteem, and self-actualization respectively. He further
said one must satisfy lower level deficit needs before satisfying higher level growth
needs. Alderfer's ERG theory summarizes Maslow's five human needs into three
categories: Existence, Relatedness and Growth needs. ‘McClelland’s theory of needs’ is
also based on Maslow’s hierarchy of needs. It illustrates human needs in to three
categories as need for achievement, need for power, need for affiliation. Herzberg’s Two
factors theory uses the categories of hygiene and motivation whereas hygiene is
addressed, job dissatisfaction decreases, and when motivation is met, job satisfaction
increases.
According to Skinner’s reinforcement theory there are two types of behaviour as desirable
and undesirable behaviour. Desirable behaviour can be repeated as either positive or
negative. In Vroom’s Expectancy theory, motivation is a function of three factors. They
are Expectancy, Instrumentality, Valence. Adams' Equity Theory calls for a fair balance
to be maintained between an employee's inputs (hard work, skill level, acceptance,
enthusiasm, and so on) and an employee's outputs (salary, benefits, intangibles such as
recognition, and so on). Edwin Locke demonstrated that employees are motivated by
clear, well-defined goals and feedback, and that a little workplace challenge is no bad
thing. By using these theories, we can increase efficiency of employees, productivity,
achieve organizational goals.
It should be declared that these theories have an enormous impact on Continuing

Professional Development (CPD)
CPD helps people to keep a consistent set of high quality, appropriate skills and
knowledge throughout their professional life. So, it is necessary to follow those
motivation theories in order to achieve those things. These motivation theories can
effectively use to solve the problems that arise when continuing professional
development. For an instance, new ways of working, new processes, and new markets are
developed with the advancement of technology, the people who work in organizations
have to learn how to adapt. To face those responsibilities employees should recognize
their own strengths and weaknesses, keeping up to date with what is happening in the
industry, using opportunities at work to learn and develop their own performance, and
using role models. Motivation theories indicate the best set of steps one can take to reach
their requirements.
How to improve employability by using these theories?
Many strategies can be used to increase employee productivity. In addition, the best
methodology that can be used for this purpose is, ‘Motivation Theories’.
When an employee adheres to motivation theories, the basic needs and complex needs are
satisfied it will increase the employee satisfaction. Employees will be able to improve
power in the firm, find solutions to problems and build friendly relationships. When these
theories are followed it will increase the level of efficiency of the employees, they can
work interestingly by solving matters that arise and the Stability of the work force will
increase. And also, when the motivational factors are fulfilled it upsurges the
performance of the employees. Motivational factors not only satisfy the employee but
also motivate the employee to do the task. Even economic goals can be achieved when
using these theories. If worker dissatisfaction is seen as the major factor as the main
problem, then hygiene factors must be improved. To improve the performance, the
manager must work on the motivators. In order to motivate older workers, higher level
needs must be satisfied. Therefore, to improve employability, we have to improve the soft
skills such as self-awareness, self-regulation and etc.
In order for an organization to achieve this employability, they need to take the variety of
actions. Primary they should allow their employees to be aware of these motivation
theories. Thereafter, by organizing numerous activities, the employees can build
confident
and it leads to create a friendly atmosphere. It can bring about both the progression of the
employee and of the organization.
Thu motivational theories can be successfully used to upsurge employability.

Figure 11: The things that can be gained by applying Motivation Theories for Organizations
Figure 12: Presentation Slide 1








5.3 Personal Development Plan (PDP)
A personal development plan offers an overview that we will acknowledge the areas of
the strengths and weaknesses and come up with a guide which will enhance and capitalize
on one’s prevailing skills and abilities. It is a snapshot of where do we stand at the time of
the assessment that lets us reflect on our next steps. Start with “Why do I want to create
this personal development plan?”
It is important that we tend to create an actual assessment of our both areas and that we
come up with a plan to strengthen both. We will need to work on what is going to get
ready to either perform better in our current role, or to get ready for our next move. It is
utterly up to us!
We are always learning, regularly. Development may be a progressive process in

everybody’s life. When we create our personal development plan, it can provide us with
that time for self-reflection. It should actually be an open door for us to review what are
the opportunities we can work on that are really going to help us succeed and really do
something about it.
A clear objective of this process is to analyze our knowledge, skills, capabilities and other
qualifications. This self-evaluation offers us a clear awareness about our possible
development areas. This is a good starting point to narrow down what it can be a vast list,
to just the top 3 actions we will take to improve ourselves in the next year. Of course, we
can pick more, but for the sakes of staying focused and achieving some of them, it is
easier to begin little and perhaps add some additional actions later as we progress.
This procedure is critical as it can set our path straight in terms of profession. After we
grasp that areas, we might like and wish to develop, and have taken steps to enhance to do
so, we can create a clearer image of where we are heading in the next 5 years. Our
personal development plan should be geared toward progress in our personality and
profession so be careful not to pick just trainings that we will take in the next few months.
This could be particularly tricky if the company is putting us through this training, as it
will likely align with enhancing our current role more than getting, we ready for the
future.

There will be likely a few times in our career in which we may feel uncertain of our
career path, “what is my next move going to be?” By having goals in life, we are setting
our desired direction. We will know what to do to accomplish our objectives, or steer in a
different direction if we have to.
The implementation of our personal development plan could be formulated using the
SMART criteria, making it Specific, Measurable, Applicable, Realistic, and Time-bound.
If we won’t hold ourselves accountable to follow through our own PDP then it is pretty
much pointless to have one. We never want to be in a situation during an interview and
being asked “what was the last thing you have done to improve yourself in the last 6
months?” and not have an answer for it.
It is important to know that PDP is a live document through one’s career and we adjust it
accordingly to meet our goals, but more importantly, hold ourselves accountable to follow
through. (Oliveti, 2020)
By using this PDP, we will be able to understand our current position. So, the PDP
template of mine is as follows:
This will guide me to build an assessment of myself and decide what I need to do achieve
my goals. And also, it would help contribution to own learning to gain knowledge to the
path of success.

Name: Current Position: Date Started:
Miss. U.L. Harshi Perera HND Student 27 June, 2020
Career Mission Statement: (What you intend it accomplish and why)
Lecturer of Information Technology – Expending the knowledge of students and improving my career
up to the position of Professor
Major Career Goals: (Why you need to accomplished in the medium term to further your mission)
Goal: To complete theTarget Goal: To be aTarget
HND with allDate: 05.12.2021 Lecturer of IT Date: By the end of 2024
distinctions
Goal: To complete theTarget Goal: To achieve theTarget
highest position
degree in BSc (IT &Date: By the end of 2024 Date: By the end of 2025
in my carrier
Management)
Skills Audit
A: I have accomplished this skill/I demonstrate high competence

B: I have this skill/competency but some improvement could be made
C: I need to improve this skill/competency
D: I need to put in considerable work to develop this competency
E: I need to acquire this kill/develop this competency
Rank Rank
Skill/Competency Skill/Competency
Now 6m 1 yr 3 yr Now 6 m 1 yr 3 yr
Team Building C B A A Computer Literacy B B A A
Writing Skills B A A A Self-Confidence B A A A
Speaking & Listening B B A A Flexibility B A A A
Skills
Making Decisions C B A A Empowering others B A A A
Trustworthiness B A A A Interpersonal B A A A
Awareness
Planning and C B A A Problem Solving B A A A
Organization
Table 5: Personal Development Plan
5.4 Evaluation of evidence criteria that used as a measure for effective CPD.

The easiest way to measure professional development success is to assess whether an
employee met their Personal Development Goals (PDGs). CPD is mainly focused on our
achievement of the goal. In order to engage with effective CPD, it is essential to follow
the stages below and act accordingly.
1) Planning
2) Action
3) Evaluation
4) Reflection
The first step is to plan what we will do. Then we have to prepare an action according to
our plan. Finally, we need to evaluate and make a reflection on those actions. By using
these procedures, we can gain benefits.
Figure 27: Job Performance Measurement Criteria
Ranking Methods
This is the simplest method of job evaluation. It is suited for small organizations to
arrange the jobs from highest to the lowest which makes it easier to identify the value or
merit to the relevant organization. Highest value job is listed at the top while the lowest
value job is listed at the bottom of the list. So, this system is a comparative method for
performance evaluation.

Management by objectives (MBO)
This was first introduced by Peter Druker in 1954. The advantage here is that the
manager and the employee can have an open communication and review about whether
they were able to reach their goals in performance appraisal. Also, this method is best
applicable for non-ordinary positions as it requires a high level of thinking and to be
efficient at MBOs, strong objectives should be written by managers and employees.
Checklist scale
A checklist scale is a series of questions which is asked from the manager and then that
must be simply answered by yes or no to the questions. This scale is a check mark in the
criteria the employee meets, and a blank in the areas the employee does not meet. This
method is useful as having a feedback from the manager about the workforce which have
done. When this method is used, the difficulties and the easiness can be identified. But the
problem here is that detailed responses are unable get through this method.
Skills audit
Skills audit is a process that can be used to find out the skill gaps in an organization. The
outcome is a training needs analysis that identifies where training is needed. A key piece
of information an organization needs to know is what skills and knowledge its people
have. This information is essential for improvement of an organization to reach goals. So,
a skills audit results in to identify the need for development and formulate plans. (The
panel of lectures, 2017)
Personal and interpersonal skills

Effective employees should have highly developed personal and interpersonal skills.
Personal skills are knowing each other’s well, seeking for feedbacks, learning through
mistakes, trying to develop themselves. And when dealing with others they should be
good listeners, respectful, build friendly relationships among clients and staff. They are
collaborative and value other’s contributions. These skills impart to effective CDP and
those who works according to that should adapt.

5.5 Conclusion
In this section I have basically explained what CPD means, its importance, how it effects
the workplace and how it can be further enhanced with motivation theories. And there,
evidence have been elaborated in order to measure effective CPD.
6.0 Conclusion
Professional practice is a remarkable thing of a person’s career which raises up to the top
as the best among other talents. It also has a profoundly positive effect upon professional
development and problem-solving skills. So, ‘Professional Practice’ is the first
assignment that I have done so far in my HND. And I think this assignment is very
important than the other assignments because there are so many works to be done when
completing this assignment. In addition, I could gain a vast knowledge about term work
and interpersonal skills.
As we were instructed to conduct a leadership program for a non-profitable organization,

we selected a set of students from ‘Youth Club Kalutara’ to do our project. Then we
planned some events to be conducted for them to improve the students’ soft skills.
To complete this assignment, I had to complete four tasks. The first task consists with
three
sub parts as the training events, the professional schedule, Self-reflection of interpersonal
skills. The second task contains with three sub parts as problem solving skills, applying
critical reasoning, process of applying critical reasoning. The third task entails with
Working with in a team, analyzing team dynamics, Evaluating Own role. In the final task
I have described about importance of Continuing Professional Development,
Motivational theories and their impact on Continuing Professional Development (CPD),
the Personal Development Plan and Evaluation of continuing professional development.
It should be mentioned that I have vividly illustrated how to use effective communication
in an active manner. Also, I could gain a lot of experience through this training event

because for me, this was the first ever organized training event. However, this was a
huge elevation for my future career and hopefully I will use these experiences and work
ethics in my future working profession as I have completed my first assignment with a
great effort.

References
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[Accessed 2020].
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continuing-professional-development-cpd/
3) Anon., n.d. skillsyouneed. [Online]
Available at: https://www.skillsyouneed.com/interpersonal-skills.html
4) Jones, R., 2019. Businessing. [Online]
Available at: https://businessingmag.com/7976/strategy/importance-of-
continuous-professional-development/
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Available at: https://www.linkedin.com
[Accessed 31 August 2015].
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Available at: https://buffer.com/resources/5-whys-process/
[Accessed 9 September 2018].
7) The panel of lectures, H. D. M. C., 2017. HND in Computing: Professional
Practice. s.l.:ESOFT Metro Campus.
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[Accessed 2020].
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roles-and- responsibilities

11) Donaghy, K., n.d. orangeworks.. [Online]
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Available at: https://www.amanet.org/articles/team-dynamics/

ANNEXURE 1
a) Approval letter
The Secretary,
The team of ‘PROWESS’,
HND – 11 Batch,
ESoft Metro College,
Kalutara.
29.08.2020
The President,
Youth Club,
Kalutara.
Dear Sir,
Application for Permission to Hold a Training Event
This is a humble request for permission to hold a training event for a selected group of
students in your organization. The event is a project of Soft Skills Development Program
which evaluate the students conducted by a group of HND – 11 batch of ESoft Metro
College.
Our team has put all the arrangements in place and that includes some activities to engage
with students. We will eventually offer them a valuable certificate as well. So, we would
be much obliged if you could fix a free date and time with minimum of twenty students
and let us know.
We are looking forward for a favorable reply with your permission on this, so that we can
go ahead with the rest of the plans. The team will highly appreciate if you allow this
event to take place in your organization.
Thanking you.
Yours sincerely,
…………………

M.I.F. Hakeema.
(The Secretary)
Approval letter from the Esoft Metro College requesting permission officially
No. 21/1,
Chamil Gunawardana Mawatha,
Esoft Metro College,
Kalutara South.
30th of August 2020.
Mr. Dulith Fernando,

President of Youth club,
Kalutara.
Dear Sir,
With reference to the attached letter from Students in Batch-80
We are pleased to inform you that our students of Higher National Diploma in Computing
(HND) have selected your organization to conduct a leadership program as it is an
essential requirement to complete their assignment of the Professional Practices Subject.
We would be grateful if you would allow the students of HND in Computing batch 011 of
Esoft Metro College, Kalutara to conduct the Leadership Program which will be focused
to develop the soft-skills of the students of Youth club.
Your approval to conduct this program will be highly appreciated.
Thank you.
Yours Faithfully,
…………………
Gagani Thilakarathna,
Coordinator,
HND in Computing and System Development,
Esoft Metro College,
Kalutara.

b) Meeting Minutes 1
Permission from the team leader and the other members. Hereby I present you the
meeting minutes of the last meeting we had.
On 16/ 08/2020 the inaugural meeting of our team was held. It was held at the library
room on the 2nd floor of Esoft Metro Campus. Among the members in our team 9 were
present while 2 were absent. The class was divided into two groups by our teacher. And
we were informed about the project we were assigned to do. Then she guided us to
appoint students for the responsible roles.
Harshi proposed Pavithra as the team leader, and it was seconded by Aparna as there were
no objection. Then Pavithra proposed Hakeema as the project coordinator and the
secretary, and was seconded by Noor as no one objected. Then Dhanushima proposed
Harshi as the treasurer, and Dilukshi seconded it.
Then we discussed our main objective which is to upgrade the soft skills of students
through activities. And accordingly, we implemented our plans. Most prominently we
had to decide the target group, a venue and date/ time for the event. Everyone agreed to
search for an organization within the coming week. And we had to organize events which
is covering the areas we wanted to improve in students. Few ideas were discussed and we
agreed to explore more activities and update the group within the coming week. Then we
fixed a date to our next meeting to finalize the above matters and we dispersed.
This is further illustrated below according to a template.
Meeting Minutes-1
Project Code Professional practice - Work Related Learning Report: Design

and Deliver Training Programme
Client Name and Product N/a

Name
Date and Time 16/ 08/2020 10.00 a.m.

Venue Library room, 2nd floor of Esoft Metro Campus
Purpose of the Meeting To appoint students for the responsible roles and to identify the
audience
Participants Only 9 members
Excused N / Ap
Absentees 2
Discussed Topics
# Item Raised by
1 Discussed regarding the project proposal Harshi
2 Discussed regarding the event plan Hakeema
3 Appointed students for the responsible roles Pavithra
4 Selected a non-profit organization All
Action Items
# Item Responsibilit Due Date Status Comment
y
1 Appoint students for the The leader 16/ 08/2020 Appointed -
responsible roles
2 Prepare the project plan Coordinator 23/08/2020 Pending This will be

completed by the
time the next
meeting is held.
3 Prepare the project proposal All 23/08/2020 Pending This will take
approximately a
week
4 Prepare the permission letter The Secretary 23/08/2020 Done. -
Next Meeting
Date 23/08/2020 Time 3.00 p.m.
Venue Lecture Room 5 on the 2nd floor of Esoft Metro campus
Agenda (Refer meeting minutes 2)
Minutes Tharuki
recorded by
Table 6: Meeting Minutes-1

c) Meeting Minutes 2
Permission from the team leader and the other members. Hereby I present you the
meeting minutes of the last meeting we had.
On 23/08/2020 the second meeting of our team was held. It was held in our classroom on
the 2nd floor of Esoft Metro campus. Among the members in our team 8 were present
while 3 were absent. First the team leader Pavithra initiated the meeting and welcomed
all. Then the meeting minutes of the previous meeting was read to the gathering by the
secretary Hakeema. Then Chathura seconded that the minutes were in order, while
Tharuki seconded it.
Then the discussion began. First, we had to suggest a name and a logo appropriate for the
name. everyone agreed with the name “prowess” which was suggested by Pavithra. and
she was assigned to create a logo for that.
Everyone got a chance to present the ideas they had gathered throughout the week.
Pavithra mentioned that the youth club of Kalutara gave their concern about our request
to involve voluntary students from the club in our program as the participants. And also,
that they agreed to let us use their place as the venue. We were assigned to hold the event
to participants from a non- profitable organization. So, we fixed a date to go meet the
president of the youth club and get the confirmation with a consent letter from our teacher
and our institute.
Then we planned the events. Noor presented the idea of the rolling mat game which
seemed fun and a good way of team-building. Along came other ideas, but through
negotiation all agreed to the game. Pavithra presented the idea of mimic act, which
seemed fun and a good way to build up confidence, which everyone agreed. Dilukshi
gave the suggestion of the image scrambling game aiming to develop the critical thinking
ability, which also everyone agreed. And Harshi came up with the idea of act passing,
which was also approved by everyone. Likewise, the events were finalized. And event
handlers were appointed to each activity as in below,
Image scramble activity- Dhanushima and Dilukshi
Mimic act activity- Tharuki and Lahini
Act pass activity- Chathura and Dushan
Rolling mat activity- Noor

The event handlers took the responsibility to proceed with their preparations and to find
the resources and update the team leader about their progress. The responsibility of the
feedback session was given to Aparna and she was asked to prepare feedback forms and
update the team. The opening lecture was arranged to be delivered by Pavithra and
Harshi.
Pavithra took the responsibility of preparing name tags for our team. Tharuki was
responsible for arranging certificates for the participants. Hakeema was appointed to
deliver the vote of thanks on the date. Likewise, the agenda was prepared and everyone
had a role to play. And we fixed a date to rehearsal the games (specially the rolling mat).
And everyone was asked to contribute to prepare the project proposal and send their part
to Pavithra. She edited the document and handed over to our teacher. Then the meeting
was dismissed.
This also can be clearly identified according to the below form.
Meeting Minutes-2
Project Code Professional practice - Work Related Learning Report: Design

and Deliver Training Programme
Client Name and Product N/a

Name
Date and Time 23/08/2020 10.00 a.m.
Venue 2nd floor of Esoft Metro campus
Purpose of the Meeting To finalize the events
Participants Only 8 members
Excused N / Ap
Absentees 3 members
Discussed Topics
# Item Raised by
1 Discussed regarding the project proposal Pavithra
2 Discussed regarding the event plan Hakeema
3 Discussed regarding the activities and games of the event All

Discussed regarding the time schedule. Tharuki
Action Items
# Item Responsibilit Due Date Status Comment
y
1 Prepare the project proposal All members 28/08/2020 Completed All the team
members contributed
2 Finalize the events Event 30/08/2020 Reached Successfully decided

Handlers
3 Evaluate the project plan The leader 23/08/2020 Done All agreed with the
plan and we could
manage the issues
4 Time Schedule Coordinator 28/08/2020 Finalized Could finalized
effectively
5 Prepare the Budget Report Treasurer 28/08/2020 Collected Spent money to buy
money essentials
and
prepared
the report
Next Meeting
Date 08/09/2020 Time 1.30 p.m.
Venue Youth Club Kalutara
Agenda The next thing to do was to hold our training event on the scheduled date.
Minutes Tharuki
recorded by
Table 7: Meeting Minutes-2

d) Project proposal
➢ Project Location: Youth Club, Kalutara

➢ Organized by: HND Batch 011
➢ Supervised by: Mrs.Gagani Thilakarathne

Our team
Student name NIC no/ Passport no Registration no Posts
O.P. Hansamali 200055101564 KLT/A-007823 Team leader
M.I.F.Hakeema N7220726 KLT/A-007812 Co- Ordinator
U.L.H. Perera 200063800994 KLT/X-000006 Treasurer
D.C.Pathirana 199979802347 KLT/A-007819 Photo scramble

event handler 01
P.D.Madusika 967540579v KLT/A-007889 Photo scramble
event handler 02
T.P.Pathirana 200050100557 KLT/A-007741 Mimic act event
handler 01
W.K.L.N.Manumila 200367610557 KLT/A-007918 Mimic act event
handler 02
C.J.Ranasinghe 991630830v KLT/A-006274 Act passing event
handler 01
D.P.Madushan 992421584v KLT/A-007804 Act passing event
handler 02
M. Noor Muhammad 942101520v KLT/A-007879 Rolling mat event
handler 01
A.E.Rajaguru 905620525v KLT/A-007868 Feedback event
handler

Table of contents
1) Introduction................................................................................................................................................
Benefits of developing soft skills..........................................................................................................................

2) problem statement.......................................................................................................................................
3) Objectives...................................................................................................................................................
4) Plan of action..............................................................................................................................................
Events........................................................................................................................................90
5) Management plan........................................................................................................................................
6)Conclusion...................................................................................................................................................
Introduction
Regardless of an industry, interpersonal skills such as being able to
effectively communicate are important because they help employees develop and
foster strong working relationships with each other and with their clients.
Contribute to increasing team and organizational productivity, interpersonal
communication skills are essential to develop other key life skills. Being able to
communicate well with others is often essential to solve problems that inevitably
occur both in our personal and professional lives. Here are some few points that
why our interpersonal skills are so important in our daily life.
Some of them are as follows:
• They foster effective communication

• They expand your opportunities
• They make you relatable
• They demonstrate social awareness
Soft skills are personal attributes that influence how well we can work or interact
with others. These skills make it easier to form relationships with people, create
trust, dependability and lead them.

Types of interpersonal skills that we have in ourselves
• Communication skills
• Self-motivation skills
• Leadership skills
• Team-working skills
• Decisiveness
• Negotiation and Conflict resolution
Benefits of developing soft skills

• Ability to execute and deliver
• Ability to adapt to change and be innovative
• Ability to lead and influence others
• Ability to relate and interact with peers, subordinators and
superiors
• Ability to analyze information and make decisions
problem statement
The students of HND 011 batch have got an assignment to the subject of
professional practice in order to complete the assignment, we have
organized a soft skills development project for a non-profitable organization
to develop their soft skills. Our selected group is a set of students from
different schools and institutions who are the members of youth club-
Kaltura.
Objectives
Our main target is to develop the following skills;
 Encouraging and motivating students.

 Improving leadership qualities.
 Developing the effective use of verbal and non-verbal communication.
 Pursuing towards a common goal.
 Learn to structure empowerment and facing challenges.
 Provide an understanding of how to fulfill responsibilities and make right
decisions.
 Handling work load effectively while maintaining good interpersonal
relationships.
 Applying critical reasoning thinking to solve problems in day to day life.

 Making a good assessment of each other.
Plan of action
Forming teams
We expect the participation of 20 students approximately.
Prior to the event we have to arrange the place in the way we are convenient with.
o We need a spacious area as our venue.

o We should arrange tables and chairs into two groups.
Events
The students are guided by the organizing committee members. We should assign
each of us to a specific activity. Then the responsible team members for each
activity can present the nature of the activity and its rules to the participants. And
the final decision for the games will be given by our team members.
And we are planning to do four activities to develop the interpersonal skills,
communication skills and leadership skills within the participants. Our objective
is to provide the best things possible to the participants within the short period of
time.
 To develop the critical thinking ability, we planned a photo scrambling

activity.
The participants should build up image from the scrambled image parts.
 To develop the communication skills, we planned act passing activity using
nonverbal communication.
 To develop the confidence within the participants we planned to do a mimic
act group wisely.
 And to develop the team spirit and unity we planned little funny game named
rolling mat.

Management plan
Schedule:
Duration of the program: 01.00 pm - 03.30 pm
Arrival From: 11.45 pm
Reached At: 12.00 pm
Organize students for the event: 01.00 pm
Event Duration
from to
Introduction 01.00 pm 01.15 pm
Act passing 01.15 pm 01.30 pm
Image scramble 01.30 pm 01.50 pm
Rolling mat 01.50 pm 02.20 pm
Mimic act 02.20 pm 03.00 pm
Feedbacks 03.00 pm 03.15 pm
Vote of thanks 03.15 pm 03.30 pm
Table 8: Our event plan

Budget:
Item Quantity Price
Certificates 25 30 x 25 750.00
Feedback forms 25 20 x 25 500.00
Masking tapes 04 110 x 04 440.00
Bristol boards 02 30 x 02 60.00
Color images 04 100 x 04 400.00
Print-outs 01 book 300.00
Total Amount 2,450.00
Table 9: Budget Report
6)Conclusion
This project is designed in such a way that it will improve the

student’s soft skills like communication, confidence, leadership and
teamwork. Our team has taken careful consideration of what events
would increase and develop the student’s skills. We have allocated
specific tasks targeting particular skills. We have taken serious
consideration as to what events and what time duration our
program should be conducted as well as what the target skills should
be. Our main goal regarding this project is to turn these students into
individuals with effective interpersonal skills. We expect students to
take use of our program effectively and in turn improve themselves.

Approval signatures:
…………………………………………………………………….
(Branch manager, ESoft Metro Campus Kalutara)
……..…………………………………
(Assessor, Mrs. Gagani Thilakarathna)

ANNEXURE 2 (Photographs)
Figure 28: Working within the team Figure 29: Working within the team

Figure 31: While I was Introducing the Program
Figure 32: First Task-'Act Passing'

Figure 33: Second Task-'Image Scrambling'
Figure 34: Images made by participated students

Figure 35: Third Task-'Rolling Mat Game'
Figure 36: Rolling the mat to the circle

Figure 37: While Rolling the Mat
Figure 38: Task 4-'Mimic Act'

Figure 39: While they were engaging with the activities
Figure 40: Getting their Feedbacks

Figure 41: A Feedback Form

Figure 42: A Feedback Form

Figure 43: Distributing the certificates
Figure 44: Distributing the certificates

Figure 45: The Certificates
Figure 46: Paper chits of Mimic act

Figure 47: Our Name Tags
Figure 48: Our Crew with the Participants

Figure 49: Our crew with Lecturers
Figure 50: WhatsApp Group Chatting
Figure 51: Online discussions via WhatsApp

Figure 52: Online group discussions Figure 53: WhatsApp Group Chats

Presentation Overview
Figure 54: Presentation Overview

Grading Rubric
Grading Criteria Achieved Feedback
LO1 Demonstrate a range of interpersonal and Achieved

transferable communication skills to a target22-40 Under this section student has
demonstrated the use of different
audience. communication styles and formats
when deliver a training event such as
presentation skills, team spirit and
etc. Used effective time management
skills in planning an event. student
has identified goals and objectives of
the project such as improve
leadership qualities, completion on
time and etc. Challenges are
identified, such as communication
gaps, language issue ant etc. And also
provided necessary justification on
roles appointed to the tasks.. Belbin
user roles also included. Design a
professional schedule and created
basic Gantt chart. Evaluated the
effectiveness and application of
interpersonal skills during the design
and delivery of a training event.
P1 Demonstrate, using different communication styles Achieved Identified communication styles and
and formats, that you can effectively design and deliver 22-26 formats, that you can be used
a training event for a given target audience. effectively design and deliver a
training event for a given target
audience. Student has identified non
verbal , verbal and presentation skills
and etc as communication skills.
P2 Demonstrate that you have used effective time Achieved Student has design a professional
management skills in planning an event. 27-29 schedule and completed the event
according to the plan.
M1 Design a professional schedule to support the Achieved Design a Gantt chart and identified
planning of an event, to include contingencies and 36-38 challenges faced during the event.
justifications of time allocated.

D1 Evaluate the effectiveness and application of Achieved Evaluated the effectiveness and
interpersonal skills during the design and delivery of a 39-40 application of interpersonal skills
training event. during the design and delivery of a
training event.
LO2 Apply critical reasoning and thinking to aAchieved Research about the problem
range of problem-solving scenarios. 41-51 solving techniques. Demonstrated
the use of problem solving
techniques and provided
justification on selected
techniques. Such as Brainstorming,
SWOT analysis , Drill down and
etc. Demonstrate the usage of
those tools and techniques. Critical
reasoning process is explained.
CPA charts included.
P3 Demonstrate the use of different problem-solving Achieved Done a research on problem
techniques in the design and delivery of an event. 41-42 solving skills and identified
Brainstorming , Drill down
techniques, 5 Why techniques and
etc.
P4 Demonstrate that critical reasoning has been applied Achieved CPA chart is included and
to a given solution. 47-49 explained critical reasoning
process.
M2 Research the use of different problem-solving Achieved Done a research on problem
techniques used in the design and delivery of an event. 43-46 solving skills and identified
Brainstorming , Drill down
etc.
M3 Justify the use and application of a range of solution Achieved Provided necessary justification on
methodologies. 43-46 Brainstorming , Drill down

etc.
Provided sufficient explanation on
reason for using theses techniques
during the event.
D2 Critique the process of applying critical reasoning to Achieved Provided evaluation on process of
a given task/activity or event. 50-51 applying critical reasoning to a given
task/activity or event.
LO3 Discuss the importance and dynamics ofAchieved Discussed the importance of team
dynamics in the success and/or
working within a team and the impact of team 52-57
failure of group work. Contributed
working in different environments. to the event successfully. Analysed
team dynamics and how it
supported to complete the event
successfully. Critical evaluation
of own role section also provided.
Under this section student has
demonstrated the impotency of
team work and also emphasized
the own contribution to the team
work.
P5 Discuss the importance of team dynamics in the Achieved

success and/or failure of group work. 52-55 Provided advantages and
disadvantages of the team work.
And also provided impotency of
team dynamics.
P6 Work within a team to achieve a defined goal. Achieved
56 Student has contributed to the tea
event successfully. Attached
images of the event as an evidence.
M4 Analyse team dynamics, in terms of the roles group Achieved Identify the role played by team
members play in a team and the effectiveness in terms of 30-35 members and provided necessary
achieving shared goals. justification on role. Evaluated the

team members contribution to the
team event.
D3 Provide a critical evaluation of your own role and Achieved Student has emphasized the own
contribution to a group scenario. 56 contribution to the team work.
LO4 Examine the need for Continuing Achieved Discussed the importance of CPD.
Produced a development plan. Compare
Professional Development (CPD) and its role58-75 and contrast different motivational
theories and the impact they can have on
within the workplace and for higher-level performance within the workplace.
Included evidence criteria that is used as a
learning. measure for effective CPD.
P7 Discuss the importance of CPD and its contributionAchieved Discussed the impotency of CPD.
to own learning. 58-60
P8 Produce a development plan that outlinesAchieved Produced PDP in-line with the
responsibilities, performance objectives and required 71-73 future goal.
skills, knowledge and learning for own future goals.
M5 Compare and contrast different motivational theories Achieved Done good presentation on
and the impact they can have on performance within the 60-70 motivational theorise , Attached
workplace. PPT feedback form in the annexure
section.
D4 Evaluate a range of evidence criteria that is used as a Achieved Identified check list scale , MBO
measure for effective CPD. 74-75 and etc as appraisal criteria of the
learning of workers.


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Higher Nationals

Internal verification of assessment decisions – BTEC (RQF)

INTERNAL VERIFICATION – ASSESSMENT DECISIONS

Programme title Higher National Diploma in Computing

Assessor Internal Mr. Indika

Work Related Learning Report: Design and Deliver Training

List which assessment criteria Pass Merit Distinction

INTERNAL VERIFIER CHECKLIST

accurately? Y accurately and provided detailed comments

Is the feedback to the student: Assessor has provided constructive and

Give details: detailed feedback on the student work.

U. L. Harshi Perera Unit 03: Professional Practice 1

In formative feedback section, assessor has

Programme Leader signature (if required)

Confirm action completed

Remedial action taken

Assessor signature Date

Internal Verifier [email protected] 19/10/2021

U. L. Harshi Perera Unit 03: Professional Practice 2

Unit Title Unit 03: Professional Practice

Assignment Number 021 Assessor Mrs.Gagani Thilakarathna

Date Received 2nd

Pass, Merit & Distinction

LO2 Apply critical reasoning and thinking to a range of problem-solving scenarios

Pass, Merit & Distinction

Grade:D Assessor Signature:[email protected] Date: 04/11/2020

Grade: Assessor Signature: Date:

U. L. Harshi Perera Unit 03: Professional Practice 3

U. L. Harshi Perera Unit 03: Professional Practice 4

Formative Feedback: Assessor to Student

Feedback: Student to Assessor

U. L. Harshi Perera Unit 03: Professional Practice 5

Pearson Higher Nationals in

U. L. Harshi Perera Unit 03: Professional Practice 6

Word Processing Rules

U. L. Harshi Perera Unit 03: Professional Practice 8

1. It is strictly prohibited to use textboxes to add texts in the assignments, except

8. Non-submission of work without valid reasons will lead to an automatic RE

U. L. Harshi Perera Unit 03: Professional Practice 9

1. I know that plagiarism is a punishable offence because it constitutes theft.

Student’s Signature: Date:

U. L. Harshi Perera Unit 03: Professional Practice 10

Unit Number and Title Unit 3: Professional Practice

Academic Year 2020/21

Unit Tutor Mrs.Gagani Thilakarathna

Issue Date 01/09/2020

Submission Date 04/11/2020

IV Name & Date Mr. Ruwantha Gunasinghe

Unit Learning Outcomes:

U. L. Harshi Perera Unit 03: Professional Practice 11

LO2 Apply critical reasoning and thinking to a range of problem-solving

U. L. Harshi Perera Unit 03: Professional Practice 12

• the skills required to make the event successful

• The need for continuously develop in a professional environment

Need to be thoroughly considered.

U. L. Harshi Perera Unit 03: Professional Practice 13

U. L. Harshi Perera Unit 03: Professional Practice 14

I would like to express my special thanks of gratitude to Mrs. Gagani Thilakarathna as

U. L. Harshi Perera Unit 03: Professional Practice 15

HND Higher National Diploma