Clique Pens Write Up (OASIS 8B)

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Case Report

Clique Pens: The Writing Implements Division of


U.S Home
Group: OASIS 8B

Team Members:
⮚ 130071. Manikant Kumar
⮚ 130072. Mayank Shekhar
⮚ 130073. Navin Kumar
⮚ 130074. Nitish Kumar Jha
⮚ 130075. Pratik Kumar
⮚ 130076. Rahul Kumar Pandey
⮚ 130077. Rajnish Ranjan
⮚ 130078. Rakesh Ranjan
⮚ 130079. Rashmi Verma
⮚ 130080. Raushan Kumar
Executive Summary

Because of 6% decrease in its gross profit from2010 to 2012, the dilemma for Elise
Ferguson, The President of “Clique Pens-writing implements division” is to satisfy
customer needs, retailers and at the same time also increase both revenues and gross profit
margins by implementing new strategy.

Elise Ferguson believes that reduction in Gross profit margin is due to trade discounts and
unnecessary giveaways which have to be reduced in order to drive sales more effectively by
this amount. As per Logan Chen, division VP of marketing, using customer-oriented MDF
(Market Development Funds) is one way to increase profit with higher sales. He also believes
that advertising campaigns, such as instant coupons, brand awareness advertisements may
boost sales and increase in price would help to improve profits both for clique and its retail
buyers. As Logan Chen suggested 6% price increase would result only 1% reduction in sales
because consumers are not price-sensitive and they also do not have strong brand loyalty,
therefore any price changes will not result loss in Profit.

Despite the facts given above, Ross McMillan, division VP of sales, believes that
implementing retailer-oriented MDF will increase market share by gaining more shelf space
in retail centres. He stated that the company unnecessarily spends 30% more on advertising
activities. In a competitive environment only way to get more market share is to offer
discounts and use additional to take advantage of opportunities.

So, Ferguson wants to resolve the dilemma which occurred between Marketing and Sales and
figure out what strategy should be taken that can solve competition challenge for retail space,
increase sales and which also in favour of Clique Pens' brand power in the Market.
Introduction

Clique was found in 1922. It mainly produces fountain pens and it switched to ballpoint in
1960’s, by 1980’s it valued at $17million.

The Marketing office drove by Logan Chan proposed a customer arranged arrangement for
MDF, which incorporates three significant systems: decreasing economic alliance, expanding
item evaluating, and building up extra customer focused on promotions.

The Sales office drove by Ross McMillan then again demands retail-arranged MDF
procedures, which requires reducing down expenses on publicizing and purchaser
advancements, and increment exchange stipend to make additional obliging arrangements
with purchasers to get rack space.

Chan's methodology centers around expanding the gross profit edge rate yet would sacrifice
the seriousness for rack space among other unmistakable brands. McMillan's methodology
then again might actually sacrifice the organization's authority over its estimating, and have
little effect for acquiring genuine marketing support at the retail location.

Clique pens have experienced a 6% decline in the gross profit margin within 2 years. (i.e., it
drops from 42%in 2010 to just over 36% in 2012.
Central Issue
Clique pens observed a 6% decline in the gross profit within 2 years President should decide
on the market development funds (MDF) that how much of its resources will be allocated for
marketing and sales to implement a new plan which could increase the gross profit, increase
the work with retailer and motivate the consumer. company is confused within the consumer
and retailer that where we should focus.

Contingency Plan
❖ Clique should discuss the MDF issues as well as to discuss the allocation of funding
for marketing and sales to grow the profits.
❖ Clique should to develop an integrated package of advertising, trade and consumer
promotion to maintain market share and profitability.
❖ To maintain the brand and to gain market share Clique should provide discount
directly to consumer.
❖ Clique should invest in research and development to make it continue to have
competitive differentiation from other players.
❖ Clique should focus on building economies of scale in production and sales.

Recommendation
❖ Instead of giving discount the Clique should reduce the price so that retailer make
gross profit margin and also make more profit on sales and to get a better consumer
value.
❖ Clique Pens should focus more on advertising and increase it up to about 20 % of its
promotional budget. As more advertising of the products will build the brand image
for their product. They should also focus on promoting the unique feature of their
pens.
❖ Clique should also focus on increasing their expenditure on trade promotion. As the
competition for attaining the self-space in retail shops is immense it is required to
provide additional services to the retailers in order to achieve the immediate sales.

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