Job Title: Digital Champion- 230 Positions (6 months)

Reporting Line- Team Leader; Sales and Support

Locations: All CRDB Bank Plc branches, countrywide (refer to the list below)

Job Summary.
The purpose of this role is to support Simbanking product registration at different CRDB Bank Plc branches
to ensure the growth of Simbanking in terms of customer base, income, quality service and user
experience satisfaction.

Key responsibilities:
 Ensure all accounts opened on a daily basis are full with the Simbanking platform.
 Create awareness of Simbanking product and their service offering.
 Increase the number of Simbanking users by onboarding new customers every working day.
 Review branch accounts and push to ensure all non-registered are fully registered with
Simbanking.
 Review branch existing Simbanking partially registered and support to ensure all are fully
registered with Simbanking.
 Activation of inactive customers that are currently registered with Simbanking but are not
using the channel.
 Migrating Over The counter (OTC) transactions and other Branch transactions to the
Simbanking channel.
 Collect feedback from customers and forward the same to the Line Manager.
 To conduct sales and awareness activities that will impact customers' knowledge of
Simbanking in terms of capabilities, offerings, and its benefits.
 To conduct activation training for internal staff, customers and events that will be
sponsored by the bank.
 Be customer-centric in all products and services.
 Highlight customer pain points and resolve them timely.
 Prepare various reports for management approval.
 Carry out other related duties as assigned by the Line Manager.
Experience, Knowledge, and Skills Requirements
 Diploma or Certificate in Business studies, IT or any other equivalent and relevant
qualification from an accredited institution. (Only Diploma and Certificate holders will be
considered).
 Sales skills are essential for this role.
 Analytical, problem solving and decision-making skills.
 Demonstrator of high integrity and trust.
 Good understanding of Retail Banking products.
 Computer literate and good IT skills.
 Digitally savvy (works well with mobile devices, i.e smartphones, iPads and tablets.)

P.S.- Please specify the region and district flexible to work in your application letter; failure to do that
will be an automatic disqualification.

Job Locations

ZONE REGION DISTRICT

Dodoma Dodoma City

Dodoma Chamwino

Morogoro Gairo

Morogoro Kilombero

Iringa Iringa Urban

Morogoro Kilosa

Morogoro Morogoro Urban

Central Zone Dodoma Kondoa

Iringa Mufindi

Singida Manyoni

Morogoro Mvomero

Dodoma Mpwapwa

Singida Singida Urban

Morogoro Ulanga

Njombe Njombe Rural

Eastern Zone Coast Bagamoyo

Coast Kibaha

Zanzibar Mjini Magharibi

Coast Mkuranga

Kusini Pemba ChakeChake

Dar es Salaam Dar es Salaam

Zanzibar Pemba

Mbeya Chunya

Njombe Makete

Mbeya Kyela

Njombe Ludewa

Njombe Makambako

Mbeya Mbeya City

Mbeya Mbarali

Highland Zone Songwe Mbozi

Rukwa Nkasi

Katavi Mpanda

Njombe Njombe

Mbeya Rungwe

Songwe Songwe

Rukwa Sumbawanga

Songwe Tunduma

Simiyu Bariadi

Kagera Biharamulo

Lake Zone Mwanza Nyamagana

Kagera Bukoba Urban

Mara Bunda
 Mwanza Ilemela

Kagera Karagwe

Mwanza Kwimba

Kagera Kyerwa

Mwanza Magu

Simiyu Maswa

Mwanza Misungwi

Simiyu Meatu

Kagera Misenyi

Kagera Muleba

Mara Musoma

Mwanza Ukerewe

Kagera Ngara

Mara Tarime

Mara Rorya

Mara Serengeti

Arusha Arusha City

Manyara Babati Urban

Manyara Mbulu

Kilimanjaro Hai

Tanga Handeni

Northern Zone Manyara Karatu

Manyara Hanang

Kilimanjaro Moshi Urban

Manyara Kiteto

Tanga Korogwe

Tanga Lushoto
 Kilimanjaro Moshi Rural

Manyara Simanjiro

Arusha Monduli

Tanga Muheza

Kilimanjaro Mwanga

Tanga Tanga City

Arusha Ngaramtoni

Kilimanjaro Rombo

Kilimanjaro Same

Arusha Arumeru

Kilimanjaro Moshi

Lindi Lindi Urban

Mtwara Masasi

Ruvuma Mbinga

Mtwara Newala

Lindi Kilwa

Lindi Liwale

Mtwara Mtwara Urban

Southern Zone Lindi Nachingwea

Ruvuma Namtumbo

Mtwara Nanyamba

Ruvuma Nyasa

Lindi Ruangwa

Ruvuma Songea

Mtwara Tandahimba

Ruvuma Tunduru

Western Zone Shinyanga Bukombe

Geita Geita

Shinyanga Kahama Urban

Shinyanga Kahama Rural

Kigoma Kakonko

Kigoma Kasulu

Kigoma Kibondo

Kigoma Kigoma Urban

Shinyanga Maganzo

Geita Mbogwe

Tabora Kaliua

Tabora Igunga

Kigoma Uvinza

Geita Nyang'hwale

Tabora Nzega

Mwanza Sengerema

Shinyanga Shinyanga Urban

Tabora Tabora Rural

Tabora Tabora Urban

Shinyanga Shinyanga Rural

Tabora Urambo

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