CORView Lite User Guide - 1506672U
CORView Lite User Guide - 1506672U
CORView Lite User Guide - 1506672U
Revision History
C 10/31/11 Added support for CHP-C2--EW0x and CHP-C2--EWVx versions of the CORWave II forward
transmitter modules.
D 4/2/12 Added support for SMM-2 CHP controller and FTTMax Smart Optical Switch.
E 9/1/12 Added support for CHP-DW0x, CHP-DWVx, CHP-DWXx, CHP-SF0x, CHP-SFVx, CHP-SFXx,
versions of the CORWave forward transmitter modules.
F 12/21/12 Added support for CHP-EDFA-PG version of the 1550 nm Erbium Doped Fiber Amplifier,
CHP-OPTSWITCH-2-L optical A/B switch, and CHP-SWXx version of the CORWave forward
transmitter module.
J 4/30/14 Added support for CHP-R4RRXF-30-L and CHP-4RRXF-30-L quad return receivers.
L 1/30/15 Updated to support version 3.10.0.0 of CORView EMS. Also updated references to arris.com
domain, document styles (fonts, color scheme, etc.) to conform with new corporate
branding standards.
N 1/15/16 Updated to support version 3.12.0.0 of CORView EMS including support for OptiMax6000
nodes, CHP-D2RRX-85-6Z receivers, CHP-D1xx and CHP-S1xx 1.2 GHz O-Band transmitters,
CHP-EDFA-SM-19-4-L EDFAs, front fiber EDFAs (CHP-EDFA-PG-23-1-F, CHP-EDFA-PG-20-1-F).,
new CHP-4RRP and CHP-OPM1 modules, new CORWave 3 transmitters and CHP-DFRx and
CHP-SFRx forward receivers.
Customer Care
■ Contact us via the ARRIS CUSTOMERCARE 360 website
(www.arris.com/customercare360) to report non-critical Severity 4 issues. We will
answer your service request within one business day. You can also use the Customer
Care portal to update and close your support requests and add attachments, if
required, to your open tickets.
Technical Support
Contact Technical Support when you need assistance with installed products.
The ARRIS TAC Call Center provides Customer support 24/7/365. A TAC agent will create your
case and escalate to the appropriate technical support team. Critical Severity 1 or 2 issues
will be warm transferred for immediate assistance.
North America
Phone: 1-888-944-HELP (4357); + 1-215-323-2345 (worldwide)
Email: [email protected]
Contact TAC via email to report non-critical Severity 3 or 4 issues. Contact the TAC by phone
at 1-888-944-4357 for Critical Severity 1 or 2 issues.
Latin America
Phone: +1-215-323-2346
Email: [email protected]
Europe
Phone: +1-215-323-2345
Email: [email protected]
Japan/Korea/Asia
Phone: No in region numbers
Email: [email protected]
Technical Training
Contact Technical Training for inquiries at 1-888-221-9797 concerning product training.
Please be prepared to provide a list of equipment you would like training on.
Email: [email protected]
1506672 Rev U v
Repair Services
Contact Repair Services if you need to return a product for repair. Please go to the ARRIS
website (http://www.arris.com), click the Support link, and then click the Repair Services link
for more information.
INTRODUCTION
This chapter includes an overview of the CORView Lite Element Manager Software and lists
conventions that this manual uses.
Overview
The CORView Lite Element Manager Software is a distributed client/server application designed
to address the management needs of ARRIS optical and RF network access products in your
HFC network. It supports ARRIS CHP family of products providing complete fault and
configuration management functions.
The software is a robust, scalable application that can support 5 SMMs, thus managing up to
500 modules (transmitters, receivers, amplifiers, etc.) with a single instance.
■ Active alarm conditions in the network are displayed in a table that can be sorted
and/or filtered.
■ Alarm status for network elements is indicated in the GUI client with different colors
based on the severity of the alarm (green: normal, yellow: minor, red: major) to
easily identify trouble spots just by looking at the screen. Active alarm tables and the
colors on the screen are updated in real time as alarms occur or clear.
Configuration Features
■ The user can select a module or a chassis from the topology view and launch
configuration dialogs for viewing optical and RF parameters.
■ The configuration dialogs provide a consistent interface for all module and
configuration types.
Note Some of the CORView Lite windows and screens that appear in this manual
may not reflect their appearance in the current version of the software.
Note Read for added information and reminders, including when a service
interruption could occur.
Installation
The following steps describe how to install CORView Lite Element Manager Software.
Note You must uninstall previously installed versions of CORView Lite or CORView
Enterprise from the computer before installing a new version. Refer to Uninstall
CORView Lite on page 2-9 to uninstall CORView Lite; refer to Uninstall CORView on
page 2-32 of the CORView Enterprise Element Management System Software User’s
Guide to uninstall CORView Enterprise.
1. Click on the cvlinst_x86.exe icon on the Windows desktop and select Run as
administrator from the drop-down menu (refer to Figure 2.1).
cvlinst_x86.exe
Drop-down Menu
Figure 2.2
Introduction
Window
3. When the Setup Welcome Window appears (refer to Figure 2.3), click on the Next
button to continue the installation or the Cancel button to abort the installation
Setup Welcome
Window
Figure 2.4
Select Destination
Directory Window
Figure 2.5
Figure 2.6
Select Additional
Tasks Window
Figure 2.7
Installing Window
Figure 2.8
Setup Completing
Window
To uninstall and delete CORView Lite from your computer, proceed as follows as an
administrator:
1. From the Start > Programs menu, select ARRIS CORView Lite EMS Uninstaller (refer
to Figure 2.9)
or
a. Select Programs and Features from Start > Control Panel.
b. Select ARRIS CORView EMS x.xx from the list (refer to Figure 2.34).
c. Click on the Uninstall button. Confirm the uninstall and you are done
uninstalling CORView.
Figure 2.9
Figure 2.10
Uninstall Window
Figure 2.11
Uninstall Window
Figure 2.12
Uninstalling
Window
Note The location of the icon depends on the link folder option selected during
software installation (refer to page 2-3).
After a brief interlude, the CORView Lite Element Manager Window will appear (refer to
Chapter 4).
CORView Lite provides a window (refer to Figure 4.1) for operating the software. This window
is sub-divided into menus and panels described below.
Adding locations and devices to the system would make the window description more
meaningful, so before proceeding with the description, follow the steps for adding locations
and devices beginning on page 6-5.
The user may resize each panel as desired by moving the mouse over a panel’s border. When
the cursor becomes a double-headed arrow, click and drag the panel’s border to achieve the
desired panel size.
The units of measurements that appear in the some of the windows associated with the
Element Manager may be displayed in English or metric units. Also, some units of
measurement may be displayed in different gradients, for example, the measurement for
distance may be displayed in the following gradients: ft, m, mi, km, and nm. To select a
display option for a unit of measurement, right-click in the area of the window where the
measurement appears, then select the desired measurement option from the pop-up menu.
The menu at the top of the window access features related to the network view, whereas the
features accessible from the device panel (the right center panel containing a graphic
representation of the chassis) relate to the chassis and their modules.
CORView Lite
Element Manager
Window
LED Icons
LED icons appear in many CORView Lite windows. Each icon represents a different state for
the item it represents. Table 4.1 lists and describes all the LED icons that CORView Lite uses.
Icon State
Normal operation; no alarms present.
Icon State
Unmanaged Object; a managed object is not currently
managed. Occurs when user right-clicks on device and selects
Unmanage from the drop-down menu. Alarms related to
Unmanaged Objects are ignored. Only 5 managed objects can
be unmanaged simultaneously; for example, 2 SMMs and 3
Fiber nodes equals 5 managed objects or any combination of 5
tree devices, but not CMM chassis.
Unknown status; occurs when a parent has a
Communications Loss and the status of all its children are
unknown.
* To clear a mismatch alarm, right click on the slot of the mismatched module, then select reset
configuration.
The lineup of the CHP chassis displayed in CORView may be arranged in any order that the
user desires, as follows:
1. Click on the Arrange button in the upper right corner of the CORView window.
2. When the Arrange Chassis window appears (Figure 4.2), highlight the chassis you
wish to move by clicking on it, then use the Up and Down buttons to move the
selected chassis to the desired position.
3. When you are satisfied with the new lineup, click on the Apply button.
Arrange Chassis
Window
Add Chassis
To add a chassis, proceed as follows:
1. Click on the Arrange button in the upper right corner of the CORView window.
2. When the Arrange Chassis window appears (Figure 4.3), click on the Add button.
3. Type the address for the new chassis in the input field.
Arrange Chassis
Window
Remove Chassis
To remove a chassis, proceed as follows:
1. Click on the Arrange button in the upper right corner of the CORView window.
2. When the Arrange Chassis window appears (Figure 4.2), highlight the chassis you
wish to remove clicking on it.
3. Click on the Remove button and the Arrange Chassis Window will indicate that you
are deleting a shelf (Figure 4.4).
Arrange Chassis
Window
1. Click on the Arrange button in the upper right corner of the CORView window.
2. When the Arrange Chassis window appears (Figure 4.2), highlight the chassis you
wish to edit clicking on it.
4. Type the new address for the chassis in the address field.
File Menu
The File Menu of CORView Lite provides the following menu selection:
File > Exit causes CORView Lite to close its windows and quit functioning.
Configuration Menu
The Configuration Menu of CORView Lite provides the following menu selection related to the
configuration of the software: Software Manager.
Configuration > Software Manager > Download Application causes CORView Lite to update
the software in the CHP system’s SMM and CMM.
Note Use this feature to upgrade the SMM, reboot the system, then upgrade the
CMMs.
Note Rebooting the SMM occurs automatically during this procedure and will
cause a loss of slot configurations for any slots from which the modules have been
removed.
Note Software downloading will affect service, so only perform this operation
offline or during periods when disrupted service is not critical.
This is a three-step process: (1) upgrade the SMM, (2) upgrade the CMMs, and (3) upgrade the
CHP modules
b. When you access the Software Download Manager window initially, all the
devices displayed in the window’s table are grayed out, that is, nothing can be
selected.
c. Click on the Target Release field’s menu and select the most current software
release (the release with the highest number).
d. The window will refresh and the devices displayed in the window’s table are
no longer grayed out (refer to Figure 5.2). Note the following color coding:
■ A device with a green check mark next to it indicates that the device is
up to date, however, you can overwrite its software and upgrade it
again.
■ A white X in a red octagon indicates that the device is not up to date; you
should get its current software revision and install it.
e. In the Module Type column, click on the check box next to the device you wish
to upgrade so that a check mark appears in the box. (If the SMM requires
upgrading, the SMM will be the only device you can select because it must be
upgraded before any other devices are upgraded. After upgrading the SMM,
the other devices will be selectable for upgrading.)
Note Remember, first upgrade the SMM, then upgrade the CMMs, and finally,
upgrade the CHP modules.
Note A module that is grayed-out in the Module Type column may not be upgraded
using the Software Manager feature.
f. Select the most current version of the software from the Target Release
drop-down menu.
g. Click on the Start button to proceed or click on the Abort button to abandon
the process.
h. When the “Service Affecting Operation - Are you sure you want to upgrade?”
message appears, click on Yes to proceed or No to abort.
i. When the FTP Settings window appears (refer to Figure 5.1), type the
appropriate user identification and password in the FTP User ID and
Password fields and click on the Ok button.
– If an SMM-1 manages the chassis, both the user ID and password are
CCOR (all uppercase characters).
– if an SMM-2 manages the chassis, both the user ID and password are
anonymous (all lowercase characters).
Figure 5.2
Software Download
Manager Window
You can view a report detailing the current software in the CHP system.
To view a report:
2. When the Software Download Manager window appears (refer to Figure 5.2), click
on the View Report button.
4. By clicking on the Report Options tab of the Report Settings window, the Report
Options tab will be visible (refer to Figure 5.4) and it permits you to select font type,
font style, font size, foreground color, and background color of the header and data
by clicking on the Report Header or Report Data radio buttons respectively.
■ Select the font options from the Font, Style, and Size lists. (The current
font and color selections appear below the color buttons.)
■ You can add a logo to the report by clicking on the ... button to select a
logo image, then clicking on the Show Header Logo Image check box to
display the image in the report.
– After selecting the desired options in tabs of the Report Settings window, click
on the Show Report button to generate the report or click on the Cancel
button to abort the report. After CORView generates the report (refer to
Figure 5.6), you can export it by clicking on the disk icon, print it by clicking on
the printer icon button or view it by clicking on the paging and sizing buttons.
– Click on the close box when you are finished viewing the report.
Software Download
Version Report
Settings - Column
Selection Tab
Figure 5.4
Software Download
Version Report
Settings - Options
Tab
Choose Foreground/
Background Color
Window – Swatches
Tab
Figure 5.6
Software Download
Version Report
Configuration > Software Manager > Install Software Download Package causes CORView
Lite to install any software package that you have downloaded for upgrading the CHP system beyond
SMM/SMM-1 version 3.4.1.0.(This software package contains the files used by the Software
Manager to upgrade the software in the CHP devices, as described in the “Configuration > Software
Manager > Download Application” description that follows this description.)
1. Select Configuration > Software Manager > Install Software Download Package.
2. When the Install Software Download Package window appears (refer to Figure 5.7),
use the Browse... button to locate the downloaded software package (the software
package file extension is .cfg).
3. Click on the Ok button after locating the downloaded software package or click on
the Cancel button to abort the procedure.
Install Software
Download Package
Window
Configuration > Software Manager > Available System Versions causes CORView Lite to
display a list of the CHP Max5000 systems versions that are available for installation on the
system CORView Lite is monitoring.
2. When the Install Available System Versions window appears (refer to Figure 5.8),
select the system version you wish to install, if any, then click on the Install button.
Figure 5.8
Available System
Versions
Help Menu
The Help Menu of CORView Lite provides the following menu selection:
Help > About causes CORView Lite to display the About window (refer to Figure 5.9), which
indicates the version and build date and time of the software, and copyright information.
About Window
The Device Tree View panel allows you to view the devices that comprise the system that
CORView Lite is monitoring.
Figure 6.1
CORView Lite
Element Manager
Device Tree View
panel
■ Virtual LEDs indicates the current alarm status of each chassis. A green LED indicates
no alarms, a red LED indicates a major alarm, and a yellow LED indicates a minor
alarm.
Figure 6.2 illustrates the hierarchy of the Device Tree View. Clicking a plus-sign (+) device
button reveals the components that comprise that device. Clicking the minus-sign (-) device
button, conceals the components.
For example, in Figure 6.2, clicking on the CHPMax5000 plus-sign button reveals the
locations associated with CHPMax5000 (“Mumbai” “Wallingford, CT, USA,” “Pune,” etc.) and
the devices assigned to those locations. Clicking on the Wallingford, CT, USA plus-sign
button reveals the CHP sites associated with that location. Clicking on a CHP site plus-sign
button reveals chassis associated with that site. Clicking on a chassis plus-sign button reveals
all the equipment installed in that chassis.
The Device Tree View’s Show label option permits you to view the type of the equipment
installed in each slot in a chassis and/or the assigned name (if any) of the equipment
installed in each slot. This option permits you to view either the equipment type, the
equipment name, or both, but not neither. The selected label(s) appear next to the slot
number of each chassis.
1. Right click anywhere in the Device Tree View panel and the Show Label menu
appears.
2. Move the mouse and the Show Label drop-down menu appears displaying the Show
Label options: Element Type and Element Name.
3. Click on the desired option(s) and a check mark appears next to the option(s) that
you select.
Refer to Figure 6.3 for the three possible views of the Show Label option.
Click here
to display
this
window
Click here
to display
this
window
Click here
to display
this
window
■ Add allows you to include another CHP site in the Device List/Tree Views. To add a
device:
b. When the Add CHPMax5000 Device window appears (refer to Figure 6.5):
■ Type the port number of the port connection to the device in the Port
field.
■ Select the desired timeout value from the SNMP Timeout pull-down
menu.
■ If you decide not to add the device to the Device List/Tree View, click on
the Cancel button.
Figure 6.5
Add CHPMax5000
Device Window
c. Click on the Ping button to test connectivity to the device you are adding.
Figure 6.6
Ping Window
d. If the Ping window indicates that connectivity does not exist, click on the Close
button in the Ping window and click on the Cancel button in the Add
CHPMax5000 Device window.
Figure 6.7
f. If the Ping window indicates that SNMP connectivity does not exist, click on
the Close button in the Ping window and click on the Cancel button in the Add
CHPMax5000 Device window.
■ Delete allows you to remove a device from the Device List/Tree Views. To remove a
device:
a. Select the device you wish to remove in the Device List/Tree View.
b. Click on the Delete button or right click on the device and select Delete from
the drop-down menu.
c. When the Delete Device window appears (refer to Figure 6.8), click on the Yes
button to delete the selected device or click on the No button to abort the
deletion.
Figure 6.8
Delete Device
Window
d. Select Manage from the drop-down menu (refer to Figure 6.9 right).
Figure 6.9
Unmanage /
Manage Drop-Down
Selections
■ Refresh allows you to manually update and display the contents of the Device
List/Tree View. To refresh a device:
a. Select the device you wish to refresh in the Device List/Tree View.
b. Right-click on the device and select Refresh from the drop-down menu.
c. A message will appear in the Information Panel at the bottom left of the
CORView Lite window indicating that a refresh is occurring and to wait until the
refresh is finished.
■ Telnet (teletype network) allows you to communicate with a device in the Device
List/Tree View using the Telnet network protocol. To Telnet to a device:
a. Select the device you wish to Telnet with in the Device List/Tree View.
b. Right click on the device and select Telnet from the drop-down menu.
Figure 6.10
SMM/SMM-1 Telnet
Window
Figure 6.11
SMM-2 Telnet
Window
■ Download Application causes CORView Lite to update the software in the CHP
system’s SMM and CMM .
Note Use this feature to upgrade the SMM, reboot the system, then upgrade the
CMMs.
Note Software downloading will affect service, so only perform this operation
offline or during periods when disrupted service is not critical.
This is a three-step process: (1) upgrade the SMM, (2) upgrade the CMMs, and (3) upgrade the
CHP modules
b. When you access the Software Download Manager window initially, all the
devices displayed in the window’s table are grayed out, that is, nothing can be
selected.
c. Click on the Target Release field’s menu and select the most current software
release (the release with the highest number).
d. The window will refresh and the devices displayed in the window’s table are
no longer grayed out (refer to Figure 6.12). Note the following color coding:
■ A device with a green check mark next to it indicates that the device is
up to date, however, you can overwrite its software and upgrade it
again.
■ A white X in a red octagon indicates that the device is not up to date; you
should get its current software revision and install it.
e. In the Module Type column, click on the check box next to the device you wish
to upgrade so that a check mark appears in the box. If the SMM requires
upgrading, the SMM will be the only device you can select because it must be
upgraded before any other devices are upgraded. After upgrading the SMM,
the other devices will be selectable for upgrading.
Note Remember, first upgrade the SMM, then upgrade the CMMs, and finally,
upgrade the CHP modules.
f. Select the most current version of the software from the Target Release
drop-down menu.
g. Click on the Start button to proceed or click on the Abort button to abandon
the process.
Software Download
Manager Window
You can view a report detailing the current software in the CHP system.
To view a report:
b. When the Software Download Manager window appears (refer to Figure 6.12),
click on the View Report button.
c. When the Report Settings window appears (refer to Figure 6.13), the Column
Selection tab is visible and it permits you to select which columns of data to
be included in the report. by selecting the desired columns in the Column
Selection panel.
d. By clicking on the Report Options tab of the Report Settings window, the
Report Options tab will be visible (refer to Figure 6.14) and it permits you to
select font type, font style, font size, foreground color, and background color
of the header and data by clicking on the Report Header or Report Data radio
buttons respectively.
■ Select the font options from the Font, Style, and Size lists. (The current
font and color selections appear below the color buttons.)
■ You can add a logo to the report by clicking on the ... button to select a
logo image, then clicking on the Show Header Logo Image check box to
display the image in the report.
e. After selecting the desired options in tabs of the Report Settings window, click
on the Show Report button to generate the report or click on the Cancel
button to abort the report. After CORView Lite generates the report (refer to
Figure 6.16), you can export it by clicking on the disk icon, print it by clicking
on the printer icon button or view it by clicking on the paging and sizing
buttons.
f. Click on the close box when you are finished viewing the report.
Figure 6.13
Software Download
Version Report
Settings - Column
Selection Tab
Software Download
Version Report
Settings - Options
Tab
Figure 6.15
Choose Foreground
or Background Color
Window – Swatches
Tab
Software Download
Version Report
Device Panel
The Device panel (refer to Figure –) displays the following information in textual and graphic
format regarding the chassis that CORView Lite is monitoring:
Note The chassis you select in the Device Tree View panel (described on page 6-1)
determines which chassis appears in the Device panel.
■ The Device field at the top of the panel indicates the name of the selected chassis
and its IP address.
■ The Refresh button allows you to manually update and display the contents of the
Device panel.
– The virtual LED bar at the top right of the graphic display indicates the overall
alarm status of the chassis. A green LED indicates no alarms, a yellow LED
indicates a minor alarm, and a red LED indicates a major alarm.
– The slot number for the application modules installed in slots 1 through 10 of
the chassis appears at the top of each card represented in the graphic display.
– The outline color around each module indicates the current alarm status of
each card, power supply, and fan represented in the graphic display. Green
indicates no alarms, yellow indicates a minor alarm, and red indicates a major
alarm.
– The card type appears at the bottom of each card represented in the graphic
display and next to the virtual LEDs of the power supply and fans represented
in the graphic display.
Figure 6.17
Module Tooltip
Configuration
To configure a chassis or the contents of a slot in a chassis:
■ For a chassis, right-click on the CHASSIS label in the upper right corner and a
drop-down menu appears offering a range of configuration menu selections.
■ For a slot, right-click on the slot and a drop-down menu appears offering a range of
configuration menu selections that vary depending on the card type.
For example, right-clicking on an FTX card results in the following selectable menu selections:
Configuration and Faults. The Configuration sub-menu (refer to Figure 6.18) contains the
following selections: Module Properties, RF Properties, Optical Properties, Reset to Factory
Defaults, and Reboot Module. The Faults sub-menu (refer to Figure 6.19) contains the
following selections: Alarm Configuration and Active Alarms.
FTX Configuration
Drop-Down
Sub-Menu
Figure 6.19
Faults Drop-Down
Sub-Menu
Module Properties
The Module Properties configuration window (refer to Figure 6.20, which displays the FTX
card’s version of the window) contains a variety of information regarding the card. To view
the window, right-click on the chassis or card and select Configuration > Module Properties
from the drop-down menu.
Click on the Back button to view an image of the rear of the card; click on the Front button
to view an image of the front of the card. (Front is the default view.)
The only configurable options in this window are the Lock Controls, Module Name, and Notes
parameters.
The Identity Panel which appears at the top of this window also appears at the top of the RF
Properties, Optical Properties, and the chassis Status and Control windows.
After you finish configuring the window, click on the Apply button to save your changes.
Click on the Refresh button anytime you wish to update the information it displays.
After you finish viewing the window, click on the Close button.
Figure 6.20
Module Properties
Configuration
Window
RF Properties
The RF Properties configuration window (refer to Figure 6.21, which displays the FTX card’s
version of the window) contains a variety of information regarding the RF parameters of the
card. To view the window, right-click on the card and select Configuration > RF Properties
from the drop-down menu.
Click on the Back button to view an image of the rear of the card; click on the Front button
to view an image of the front of the card. (Front is the default view.)
The parameters and configurable options vary with each card; Table 6.1 below delineates the
parameters and options for each card. Also, some cards do not have an RF Properties
window, which is also delineated by Table 6.1.
After you finish configuring the window, click on the Apply button to save your changes and
close the window.
Click on the Refresh button anytime you wish to update the information it displays.
After you finish viewing the window, click on the Close button.
Figure 6.21
RF Properties
Configuration
Window
Optical Properties
The Optical Properties configuration window (refer to Figure 6.22, which displays the FTX
card’s version of the window) contains a variety of information regarding the optical
parameters of the card. To view the window, right-click on the card and select Configuration
> Optical Properties from the drop-down menu.
Click on the Back button to view an image of the rear of the card; click on the Front button
to view an image of the front of the card. (Front is the default view.)
The parameters and configurable options vary with each card; Table 6.1 below delineates the
parameters and options for each card. Also, some cards do not have an Optical Properties
window, which is also delineated by Table 6.1.
The Identity Panel which appears at the top of this window also appears at the top of the
Module Properties, RF Properties, and the chassis Status and Control windows.
After you finish configuring the window, click on the Apply button to save your changes and
close the window.
After you finish viewing the window, click on the Close button.
Figure 6.22
Optical Properties
Configuration
Window
The only configurable options in this window are the Auto Config and Relay Trigger
parameters.
The Identity Panel which appears at the top of this window also appears at the top of the
Module Properties, RF Properties, and Optical Properties windows.
After you finish configuring the window, click on the Apply button to save your changes and
close the window.
Click on the Refresh button anytime you wish to update the information it displays.
After you finish viewing the window, click on the Close button.
2. Select Configuration > Reset to Factory Defaults from the drop-down menu.
3. When the Reset to Factory Defaults window appears (refer to Figure 6.24, which
displays the FTX card’s version of the window), click on Yes to proceed with resetting
or click on No to abort resetting.
The following parameters are reset after invoking the Reset Factory Defaults command:
■ Alarm Thresholds
■ Alarm Enables
■ Alarms Deadbands
■ Laser Drive
■ Pin Drive
■ Reset Cause
■ For Variable Tx, the optical power resets to the midpoint value.
Figure 6.24
Reset to Factory
Defaults Window
Reboot Module
To reboot a card:
3. When the Reboot Module window appears (refer to Figure 6.25, which displays the
FTX card’s version of the window), click on Yes to proceed with rebooting or click on
No to abort rebooting.
Figure 6.25
Reboot Module
Window
Alarm Configuration
The Alarm configuration window (refer to Figure 6.26, which displays the FTX card’s version
of the window) contains a variety of information regarding the alarm parameters of the
chassis or card. To view the window, right-click on the chassis or card and select Faults >
Alarm Configuration from the drop-down menu.
Click on the Back button to view an image of the rear of the card; click on the Front button
to view an image of the front of the card. (Front is the default view.)
To enable the reporting a particular alarm, select the table row next to that alarm you want
to report, then click on the Enable Alarm check box in the lower panel of the window to place
a check mark in the box.
To disable the reporting of a particular alarm, select the table row next to that alarm you do
not want to report, then click on the Enable Alarm check box in the lower panel of the
window to remove the check mark from the box.
After you finish configuring the window, click on the Apply button to save your changes and
close the window.
Click on the Refresh button anytime you wish to update the information it displays.
After you finish viewing the window, click on the Close button.
Figure 6.26
Alarm Configuration
Window
Active Alarms
The Active Alarms window (refer to Figure 6.27, which displays the FTX card’s version of the
window) contains a variety of information regarding the alarms reported by the chassis or
card. To view the window, right-click on the chassis or card and select Faults > Active Alarms
from the drop-down menu.
The Active Alarms window displays the following information regarding each alarm:
■ Severity – A virtual LED indicates the severity of the alarm (red for major alarms and yellow
for minor alarms).
■ Device Name – Displays the name of the device where the alarm occurred.
■ IP Address – Displays the IP address of the site where the alarm occurred.
■ Chassis Address – Displays the address of the chassis where the alarm occurred.
■ Instance – Displays the location of the module (for example, slot number of chassis)
where the alarm occurred.
■ Module Type – Displays the type of the module associated with the alarm.
■ Module Base Type – Displays the base type of the module associated with the alarm.
■ Module Name – Displays the name of the module associated with the alarm.
Figure 6.27
Active Alarms
Window
■ Sort Alarms – You can sort the alarms in descending or ascending order according
to the data that appears in a particular table column (e.g., Instance), as follows:
– If a table column heading already contains a down arrow (refer to Figure 6.28),
clicking on that column heading sorts the alarms in descending order based
on that column’s data.
Figure 6.28
■ Change Column Width – You can change the width of each table column, as follows:
a. Move the cursor onto the right edge of the table column heading you wish to
expand or contract.
b. When the cursor morphs into a double-headed arrow (refer to Figure 6.29),
click and drag the arrow to the right or left to expand or contract, respectively,
the width of the column.
c. Release the mouse button when you achieve the desired width.
Figure 6.29
Change Column
Width
■ Rearrange Columns – You can rearrange the position of the columns by clicking and
dragging on the heading of any column you wish to move.
■ View Scrolled Devices – You can view alarms that have scrolled out of the window
by clicking and dragging the elevator button in the scroll bar on the right side of the
window or by clicking on the up or down arrows at the top and bottom of the scroll
bar.
Note CORView Lite only supports Craft Management Module CMM-1 and System
Management Module SMM-1 with firmware version 3.2 or higher.
The Active Alarms panel (refer to Figure 6.30) lists the number of active alarms in the upper
right corner of the panel and provides the following information in tabular format regarding
the various alarms associated with the units installed in the device currently selected in the
Device List/Tree View panel:
■ Severity – A virtual LED indicates the severity of the alarm (red for major alarms and yellow
for minor alarms).
■ Date/Time – Displays the date and time the alarm was received.
■ Chassis Address – Displays the address of the chassis where the alarm occurred.
■ Instance – Displays the location of the module (for example, slot number of chassis)
where the alarm occurred.
■ Module Type – Displays the type of the module associated with the alarm.
■ Module Name – Displays the name of the module associated with the alarm.
Figure 6.30
Active Alarms
Panel
■ Sort Alarms – You can sort the alarms in descending or ascending order according
to the data that appears in a particular table column (e.g., Instance), as follows:
– If a table column heading already contains a down arrow (refer to Figure 6.31),
clicking on that column heading sorts the alarms in descending order based
on that column’s data.
■ Change Column Width – You can change the width of each table column, as follows:
a. Move the cursor onto the right edge of the table column heading you wish to
expand or contract.
b. When the cursor morphs into a double-headed arrow (refer to Figure 6.32),
click and drag the arrow to the right or left to expand or contract, respectively,
the width of the column.
c. Release the mouse button when you achieve the desired width.
Figure 6.32
Change Column
Width
■ Rearrange Columns – You can rearrange the position of the columns by clicking and
dragging on the heading of any column you wish to move.
■ View Scrolled Devices – You can view alarms that have scrolled out of the window
by clicking and dragging the elevator button in the scroll bar on the right side of the
window or by clicking on the up or down arrows at the top and bottom of the scroll
bar.
By default, the Element Manager Window appears with the Device Panel and Active Alarms
Panel visible (refer to Figure 6.33).
The Element Manager Window has a windowshade option controlled by two arrows (refer to
Figure 6.33) that allow you to roll down the Device Panel to cover the Active Alarms Panel
(refer to Figure 6.35)or roll up the Active Alarms Panel to cover the Device Panel (refer to
Figure 6.35).
To roll down the Device Panel, click on the down windowshade arrow. To roll up the Device
Panel to reveal the Active Alarms Panel, click on the up windowshade arrow.
To roll up the Active Alarms Panel, click on the up windowshade arrow. To roll down the
Active Alarms Panel to reveal the Device Panel, click on the down windowshade arrow.
Windowshade
Arrows
Figure 6.34
Element Manager
Window with Device
Panel Rolled Down
Element Manager
Window with Active
Alarms Panel Rolled
Up
The Information panel (refer to Figure 6.36) provides the following information (from left to
right):
■ A refresh indicator appears in motion whenever there is a refresh of the CORView Lite
Element Manager window.
■ The quantity of devices (Total Devices) that CORView Lite is monitoring currently.
■ The CORView Lite’s user’s name and the IP address or Host Name of the server
monitoring the device currently selected in the Device List/Tree View panel.
■ The status of the communications between the server and the device currently
selected in the Device List/Tree View panel. A green arrow indicates that
communications exist; a red arrow indicates that communications do not exist.
■ The elapsed amount of time (in hours, minutes, and seconds) of the current CORView
Lite operating session.
Figure 6.36
Overview
CORView’s Digital Element Management System (DEMS) provides one-way status monitoring
and alarm reporting capability for Digital Return-based Optical Nodes and Remote Optical
Hubs. Supported Outside Plant Equipment currently includes OM6000, OM4100, OM2741,
TM4100, SG4000, MBN100 and VSN200.
Note For OM6000, OM4100, OM2741 and TM4100 Nodes, status and alarm
information is available for all modules within the Node. For SG4000 and MBN100
Nodes, this information is limited to the Digital Return Transmitter that is connected
to the Headend.
DEMS collects the following status and monitoring information from the Nodes:
■ Detailed monitoring information from each of the modules present in each of the
field Nodes in an HFC network
■ OM6000 node:
Figure 7.1
By default, DEMS is disabled in CORView. You will need to import a license file to enable DEMS,
as described below. Contact your ARRIS sales representative or ARRIS technical support for
DEMS licensing.
You can also upgrade the SMM-2 and D2RRX in the CHP chassis from CORView Enterprise or
CORView Lite.
The following describes how to import a license into CORView in order to enable DEMS in that
application.
1. After installing CORView, launch the software on the same computer as the server.
2. Download and save the license file on the desktop of the computer.
4. Click on the Import License File button in the About window (see Figure 7.2; the
button is only selectable on the server computer).
5. In the Import License File window, browse and select the license file on the desktop
of the computer, then click the Ok button (see Figure 7.3).
6. A status window will appear to indicate if the license installation was successful or
not.
Figure 7.2
About Window
Figure 7.3
The following describes how to enable DEMS in the D2RRX module, which is disabled by
default. You must perform this task on each D2RRX module in the system.
2. When the D2RRX Node Monitoring window appears (see Figure 7.5), click on the
Node Monitoring Enable button, then click on the Apply button.
3. Wait 4 minutes for the D2RRX and SMM-2 to synchronize with the remote fiber
nodes, then click on the Refresh button to rediscover the CHP chassis and
connected fiber nodes.
Note A Reset Factory to Defaults of any D2RRX module disables node monitoring.
Figure 7.4
D2RRX
Configuration Menu
D2RRX Node
Monitoring Window
Figure 7.6 through Figure 7.11 illustrate CORView’s display of the ARRIS MBN100/VSN200,
Opti Max 2741, Opti Max 4100, Opti Max 6000, SG4000 and Trans Max 4100 Fiber Nodes,
respectively. To see these views, select the fiber node of interest from the list of items in the
upper left panel (Tree View or List View).
The left panels and bottom panel of the display are typical CORView displays showing
network topology and alarms. The center right panel is a unique CORView display, showing
a fiber node rather than a CHP chassis. The lower portion of the fiber node display shows
the lid of the fiber node and all of its components. The upper portion of the fiber node
display shows the base of the fiber node and all of its components.
CORView display of
the MBN100 Fiber
Node
The standard MBN100 node configuration utilizes a single MBN-R receiver located in lid
optics slot Rx1. The MBN-DRT-2X-85 transmitter occupies two lid optics slots Tx1 and Tx2.
Only DRT telemetry information is available.
CORView display of
the Opti Max 2741
Fiber Node
The standard OM2741 node configuration utilizes a single OM41 receiver located in lid optics
slot 3. The digital return transmitter location is lid optics slot 1. The RF CH A input to the
transmitter is via the RF connector in optics slot 1. The RF CH B input to the transmitter is
routed from the RF connector on slot 2 of the interface board to the RF INPUT Ch B
connector on the top of the 2:1 TDM digital flexible digital processing module in Slot 1 via an
RF cable.
CORView display of
the Opti Max 4100
Fiber Node
The standard OM4100 node configuration utilizes a single OM41 receiver located in lid optics
slot 8. The digital return transmitter location is lid optics slot 6. The RF CH A input to the
transmitter is via the RF connector in optics slot 6. The RF CH B input to the transmitter is
routed from the RF connector on slot 5 of the interface board to the RF INPUT Ch B
connector on the top of the 2:1 TDM digital flexible digital processing module in Slot 6 via an
RF cable.
CORView display of
the Opti Max 6000
Fiber Node
The standard OM6000 node configuration utilizes a single OM6 receiver located in lid optics
slot 4. The digital return transmitter location is lid optics slot 11. The RF CH A input to the
transmitter is via the RF connector in optics slot 11. The RF CH B input to the transmitter is
routed from the return configuration board RF connector to the RF INPUT Ch B connector
on the top of the 2:1 TDM digital flexible digital processing module in Slot 11 via an RF cable.
CORView display of
the SG4000 Fiber
Node
The standard SG4000 node configuration utilizes a single SG4000 receiver located in lid
optics slot 1. The digital return transmitter location is lid optics slot 4. Only DRT telemetry
information is available.
CORView display of
the Trans Max 4100
Fiber Node
1. In the Tree or List View, right-click on the CHP IP address of the CHP chassis of
interest.
2. Right-click on the D2RRX of interest and select Fiber Node Connections from the
drop-down menu.
3. The Fiber Node Connections window appears displaying information concerning the
connections between the D2RRX and the fiber nodes of the selected CHP chassis
(see Figure 7.12) including:
Figure 7.12
Fiber Node
Connections
Window
1. Select the fiber node of interest from the list of items in the upper left panel (Tree
View or List View).
2. When the fiber node appears in the center right panel (see Figure 7.8 and
Figure 7.11), click on the Properties button in the upper right corner of the fiber
node display panel.
■ Module type
Fiber Node
Properties Summary
Window
4. To display the alarm thresholds of the modules installed in the selected fiber node,
click on the Thresholds button at the bottom left of the Fiber Node Properties
Summary window.
5. The thresholds tab of the Fiber Node Properties Summary window appears (see
Figure 7.14) displaying the following information:
■ Module type
■ Very Low – The Major Alarm low threshold of the property being
monitored
■ Low – The Minor Alarm low threshold of the property being monitored
■ High – The Minor Alarm high threshold of the property being monitored
■ Very High – The Major Alarm high threshold of the property being
monitored
Thresholds Tab of
the Fiber Node
Properties Summary
Window
Figure 7.15 illustrates the Node Info window of a Trans Max 4100 node.
Figure 7.16 illustrates the Module Properties window of a DTX-SFP-242 module installed in
an Opti Max 4100. Clicking on the Tx Properties button in the lower right corner of the
Module Properties window reveals the Tx Properties window of the DTX-SFP-242 module, as
illustrated in Figure 7.17. This displays a two SFP installation commonly used when daisy
chaining fiber nodes.
Figure 7.16
DTX-SFP-242 Module
Properties Window
DTX-SFP-242 Tx
Properties Window
Figure 7.18 illustrates the Rx Properties window of a GFRx module installed in an Opti Max
4100. (To view the Rx Properties window, click on the Rx Properties button in the lower right
corner of the Module Properties window of the GFRx module.)
Figure 7.18
GFRx Rx Properties
Window
Figure 7.19
EDFA Properties
Window
Figure 7.20
Power Supply
Properties Window
Figure 7.21
Module Properties
Window
Alarm Configuration
The Alarm Configuration window (refer to Figure 7.22), which displays the DTX-SFP-242
module’s version of the window) contains a variety of information regarding the alarm
parameters. To view the window, click on the Faults > Alarm Configuration button of any
fiber node module. The parameters vary with each module in each of the fiber node types.
Click on the Refresh button any time you wish to update the information it displays.
After you finish viewing the window, click on the Close button.
Note Fiber Node Alarm Thresholds cannot be configured or adjusted through the
Alarm Configuration window on the modules. Currently DEMS is a one way
monitoring system only.
DTX-SFP-242 Alarm
Configuration
Window
If the topology of the fiber node changes, for example, modules are removed and/or added,
a single Node Equipment Change alarm will be issued regardless of the amount of equipment
changes to the fiber node. The user must issue a Node Discovery in order to display the
changes properly in the fiber node chassis in CORView. Proceed as follows to accomplish this.
1. Right-click on the fiber node which has had its modules removed and/or added.
2. Select Node Discovery from the Configuration drop-down menu (see Figure 7.23).
3. When you are asked to confirm the task, click on the Yes button.
4. Wait 2 minutes for the SMM-2/D2RRx to get the new information and then click on
the Refresh button.
Node Discovery
The following lists the parameters supported by DEMs for the OM2741, OM4100, OM6000
and TM4100.
Node Properties
■ Node Type
■ Name
■ Location
■ Serial Number
■ Emap Rev
■ Last Update
■ UEM Daughterboard
■ Name
■ Description
■ Part No
■ Serial No
■ Manufacturing Date
■ Hardware Rev
■ Line Current
■ Mode
■ +24 VDC
■ +12 VDC
■ +5 VDC
■ Laser Temp
■ Optical Power
■ Wavelength
EDFA Properties
■ Input Power
■ Laser Temp
■ Bias Current
■ Output Status
■ Output Power
■ Gain Settings
Threshold Alarms
■ Tx Laser Current
■ Tx Laser Temp
■ Rx Receive Power
The following lists the parameters supported by DEMs for the SG4000, MBN100 and VSN200.
Identity
■ Location
■ Device IP Address
■ Device Name
■ Slot No.
■ Module Type
Module Properties
■ Module Name
■ Serial Number
■ Firmware Revision
CHPRX-MIB
ARRIS-FIBERNODE-MIB
SCTE-HMS-PROPERTY-MIB
MODULES
This appendix presents the major screens used for modules by the CORView Enterprise
Element Management System Software.
Applicable modules:
■ CHP-C2-EW0x-09-S
■ CHP-C2-EWVx-16-S
■ CHP-C2-MF0x-09-S
■ CHP-C2-MFVx-16-S
■ CHP-C2-MW0x-09-S
■ CHP-C2-MWVx-16-S
Figure A.1
CHP-C2 Optical
Properties Window
CHP-C2 RF
Properties Window
Figure A.3
CHP-C2 Amplifier
Properties Window
CHP-C2 Alarm
Configuration
Window
CHP-DFxx/DWxx
Applicable modules:
■ CHP-DFVx-S
■ CHP-DFXx-S
■ CHP-DW0x-L
■ CHP-DW0x-S
■ CHP-DEVx-L
■ CHP-DWVx-S
■ CHP-DWXx-L
CHP-DFxx/DWxx
Optical Properties
Window
Figure A.6
CHP-DFxx/DWxx RF
Properties Window
CHP-DFxx/DWxx
Alarm Configuration
Window
CHP-EDFA
Applicable modules:
■ CHP-EDFA
■ CHP-EDFA-CG
■ CHP-EDFA-HG
■ CHP-EDFA-PG
CHP-EDFA Optical
Properties Window
CHP-EDFA Alarm
Configuration
Window
CHP-FRx
Applicable module:
■ CHP-FRx
CHP-FRx Optical
Properties Window
Figure A.11
CHP-FRx RF
Properties Window
CHP-FRx Alarm
Configuration
Window
CHP-GFRx
Applicable module:
■ CHP-GFRx
CHP-GFRx Optical
Properties Window
Figure A.14
CHP-GFRx RF
Properties Window
CHP-GFRx Alarm
Configuration
Window
CHP-SFxx/SWxx
Applicable modules:
■ CHP-SFX1-1291-13-S
■ CHP-SW01-1291-08-S
■ CHP-SWV1-1291-10-S
■ CHP-SWX1-1291-13-S
CHP-SFxx/SWxx
Optical Properties
Window
Figure A.17
CHP-SFxx/SWxx RF
Properties Window
CHP-SFxx/SWxx
Alarm Configuration
Window
FTT EDFA
Applicable modules:
■ FTT-EDFA-20-16-xx
■ FTT-EDFA-21-20-xx
■ FTT-EDFA-28-20-xx
Figure A.19 illustrates CORView’s representation of the FTT EDFA after it is selected from the
Device List View panel.
Right-clicking on the FTT EDFA accesses the menu and sub-menu items shown in Figure A.20,
Figure A.21 and Figure A.22. To access a sub-menu, first right-click on the FTT-EDFA, then
keep holding down the right mouse button while selecting the desired sub-menu item.
– Change Location
– Edit
– Manage/UnManage
– Delete
– Refresh
– Telnet
– Reboot Device
Figure A.21
Figure A.22
FTT EDFA
Configuration
Sub-Menu
■ Edit allows you to change certain information about the module. Selecting Edit
brings up the Editing window (see Figure A.23). (The Read Community String and
Write Community Strings for the FTT EDFA are lowercase ipg and photon,
respectively.)
Figure A.23
Editing Window
■ Delete allows you to remove a device from the Device List/Tree Views. To remove a
device, refer to page 6-7.
■ Refresh allows you to manually update and display the contents of the Device
List/Tree View. To refresh a device, refer to page 6-8.
■ Telnet (teletype network) allows you to communicate with a device in the Device
List/Tree View using the Telnet network protocol. To Telnet to a device:. refer to page
6-9.
– Click on the Back button to view an image of the rear of the card; click on the
Front button to view an image of the front of the card. (Front is the default
view.)
– The configurable options in this window are the Lock Controls, Module Name,
and Notes parameters.
– Click on the View Report button to view a savable file containing information
displayed in the Module Properties window.
– Click on the Refresh button anytime you wish to update the information it
displays.
– After you finish viewing the window, click on the Close button.
Figure A.24
■ Optical Properties (see Figure A.25) contains a variety of information regarding the
optical parameters of the card.
– Click on the Back button to view an image of the rear of the card; click on the
Front button to view an image of the front of the card. (Front is the default
view.)
– The configurable options in this window are the Output Setpoint, Power
Safety Mode and Pumps Off parameters. Click on the up and down arrow
buttons to change these parameters.
– After you finish configuring the window, click on the Apply button to save your
changes.
– Click on the View Report button to view a savable file containing information
displayed in the Optical Properties window.
– After you finish viewing the window, click on the Close button.
■ Reboot Device allows you to reboot the card, as described on page 6-22.
Figure A.25
■ Click on the Back button to view an image of the rear of the card; click on the Front
button to view an image of the front of the card. (Front is the default view.)
■ The configurable options in this window are the Low (Input Alarm Levels) and Temp
Alarm Threshold parameters. Click on the up and down arrow buttons to change
these parameters
■ After you finish configuring the window, click on the Apply button to save your
changes.
■ Click on the View Report button to view a savable file containing information
displayed in the Alarm Settings window.
■ Click on the Optical Properties button to display the Optical Properties window.
■ Click on the Refresh button anytime you wish to update the information it displays.
■ After you finish viewing the window, click on the Close button.
WARRANTY
ARRIS warrants from the date of shipment to customer that Product bearing the ARRIS or C-COR name
will substantially conform to ARRIS or C-COR specification in effect as of the date of shipment and will
be free from substantial defects in material and workmanship under normal use (within published
specifications), given proper installation and maintenance, for the specified warranty period for the
Product. ARRIS further warrants to Customer that all Services performed by ARRIS for customer will be
provided in a workmanlike manner. Warranty of ARRIS Standard Software is set forth in the software
license.
Customer must promptly notify ARRIS of any claimed defect in the Product and/or Services. ARRIS or its
agent may inspect the Product or workmanship on Customer's premises. Product returned to ARRIS
under warranty must be shipped prepaid by Customer.
EXCEPT AS AGREED TO IN A SEPARATE WRITING BETWEEN THE PARTIES, THESE WARRANTIES ARE IN LIEU
OF ALL OTHER WARRANTIES WITH RESPECT TO THE GOODS DELIVERED TO YOU HEREUNDER, WHETHER
STATUTORY, BY OPERATION OF LAW, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT,
TITLE AND ANY WARRANTIES ARISING OUT OF USAGE OR TRADE. CONSEQUENTIAL DAMAGES ARE
EXPRESSLY EXCLUDED. THIS WARRANTY IS APPLICABLE SOLELY TO YOU AND NOT TO ANY SUCCESSOR IN
INTEREST OR ANY OTHER THIRD PARTY. NO WAIVER, ALTERATION, OR MODIFICATION OF THIS
WARRANTY SHALL BE BINDING AGAINST ARRIS UNLESS IN WRITING AS A SEPARATE AMENDMENT
HERETO AND SIGNED BY AN ARRIS AUTHORIZED EXECUTIVE. IF A PRODUCT IS NOT LISTED IN THE BELOW
TABLE, THEN ARRIS DISCLAIMS ALL WARRANTIES OF ALL TYPES.
Other than as expressly stated, the ARRIS warranty shall not cover components subject to normal wear
and tear, such as fuses, batteries except as otherwise provided herein, and lamps.
The warranty period for ARRIS' primary products is as noted in the following table.
WARRANTY LIMITATIONS
ARRIS shall be relieved of all obligations and liability under the Warranty provisions set forth herein, if:
a. The Hardware or Standard Software is operated with, or the error or defect is due to, any accessory,
equipment, Firmware or part not approved or sold by ARRIS; or
b. The Product is operated with a battery pack not sold or approved by ARRIS; or
c. The Hardware or Standard Software was not installed, operated and maintained in accordance with
ARRIS' instructions and Documentation; or
d. The Hardware or Standard Software has been repaired, altered or modified by someone other than
ARRIS; or
e. You do not notify ARRIS in writing of the error or defect within the applicable Warranty Period with
sufficient information for ARRIS to identify and reproduce such error or defect, or fail to return the
defective Hardware or Firmware according to the terms of this Agreement; or
f. ARRIS demonstrates that the alleged error or defect in the Standard Software or Hardware does not
exist or was caused by Your or any third party's misuse, neglect, improper installation or testing, or
any other cause beyond the range of the intended use, or by accident, fire, lightening, terrorism or
other hazard or act of God.
ARRIS does not warrant physical damage to the surface of the products, including cracks or scratches on
the casing or damage caused by unauthorized attempts to open, repair or modify the products, or any
other cause beyond the range of the intended use
ARRIS' entire liability and Customer's exclusive remedy whether in contract, tort or otherwise, for any
claim related to or arising out of breach of the warranty covering Product or Services shall be correction
of defects by repair, replacement, re-performance of service or credit, at ARRIS' discretion. Refurbished
Product may be used to repair or replace the Product. Customer shall have no claim to Product which
was replaced or the components therein which were replaced. ARRIS has no liability with respect to
claims relating to or arising from the use of equipment not bearing the ARRIS or C-COR name.
ARRIS does not warrant that the operation of the Product will be uninterrupted or error-free. Similarly,
ARRIS does not warrant that the functions of the Product will meet Customer's requirements or that the
Product will operate in combination with other products selected by Customer for its use.
ARRIS assumes no liability with respect to (a) defects caused by modification, repair, installation,
operation or maintenance except as described in ARRIS' documentation; or, (b) negligent or other
improper use of the Product.
All equipment and software not bearing the ARRIS or C-COR name, is supplied "AS IS" and Customer will
look solely to the warranties and remedies, if any, provided by the equipment manufacturer or vendor
thereof. In addition, ARRIS assumes no liability for equipment or services furnished by Customer nor
does this warranty cover any copy of or update to any user manual for the Product.
WITH RESPECT TO ALL PURCHASES OF PRODUCT AND/OR SERVICES FROM ARRIS BY CUSTOMER, THE
ABOVE WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND ALL OTHER
OBLIGATIONS OF ARRIS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. ALL OTHER WARRANTIES ARE DISCLAIMED AND EXCLUDED BY ARRIS.
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
T: 1-678-473-2000 F: 1-678-473-8470
www.arris.com