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    E1-415-TCP - TLDP - TLSi - Schein's Ten Principles

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    yap yi an
    The document outlines Edgar Schein's ten principles of effective process consulting which are meant to guide process consultants in building helpful relationships. The principles emphasize understanding the client's reality, recognizing one's own limitations, allowing the client to own the problem and solution, being opportunistic with interventions, and using all interactions as a source of data. The overall goal is to create a helping relationship where the client feels supported to address their needs.

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    E1-415-TCP - TLDP - TLSi - Schein's Ten Principles

    Uploaded by

    yap yi an
    44 views10 pages
    The document outlines Edgar Schein's ten principles of effective process consulting which are meant to guide process consultants in building helpful relationships. The principles emphasize understanding the client's reality, recognizing one's own limitations, allowing the client to own the problem and solution, being opportunistic with interventions, and using all interactions as a source of data. The overall goal is to create a helping relationship where the client feels supported to address their needs.

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    E1-415-TCP_TLDP_TLSi_Schein’s Ten Principles

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    The document outlines Edgar Schein's ten principles of effective process consulting which are meant to guide process consultants in building helpful relationships. The principles emphasize understanding the client's reality, recognizing one's own limitations, allowing the client to own the problem and solution, being opportunistic with interventions, and using all interactions as a source of data. The overall goal is to create a helping relationship where the client feels supported to address their needs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views10 pages

    E1-415-TCP - TLDP - TLSi - Schein's Ten Principles

    Uploaded by

    yap yi an
    The document outlines Edgar Schein's ten principles of effective process consulting which are meant to guide process consultants in building helpful relationships. The principles emphasize understanding the client's reality, recognizing one's own limitations, allowing the client to own the problem and solution, being opportunistic with interventions, and using all interactions as a source of data. The overall goal is to create a helping relationship where the client feels supported to address their needs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 10

    Schein’s)Ten)Principles)of)

    Effective)Process)
    Consulting

    Compiled)by)Dr.)Doug)DeVore
    As#a#process#consultant,#it#is#imperative#
    that#you#adopt#principles#to:

    ! Ensure(ethical(consulting.
    ! Recognize(the(boundaries(within(which(you(
    should(work(in(an(organization.
    ! Understand(the(risks(inherent(in(
    organizational(consulting.
    ! Always(seek(to(understand(the(needs(of(the(
    organization(through(the(lens(of(
    organizational(theory.

    3
    Schein’s)Ten)Principles
    1. Always)try)to)be)helpful.
    “The&intention&to&be&helpful&is&the&best&
    guarantee&of&a&relationship&that&is&rewarding&
    and&leads&to&mutual&learning.”
    2. Always)stay)in)touch)with)the)
    current)reality.
    “I&cannot&be&helpful&if&I&cannot&decipher&
    what&is&going&on&in&myself,&in&the&situation,&
    and&in&the&client.&.”
    4
    Schein’s)Ten)Principles
    3. Access)your)ignorance
    “The&only&way&I&can&discover&my&own&inner&
    reality&is&to&learn&to&distinguish&what&I&know&
    from&what&I&assume&I&know,&from&what&I&truly&
    do&not&know.&”
    4. Everything)you)do)is)an)
    intervention.
    “I&therefore&have&to&own&everything&I&do&and&
    assess&the&consequences&to&be&sure&that&they&
    fit&my&goals&of&creating&a&helping&relationship.”
    5
    Schein’s)Ten)Principles
    5. Client)owns)the)problem)and)the)
    solution
    “My%job%is%to%create%a%relationship%in%which%the%
    client%can%get%help.%”
    6. Go)with)the)flow.
    “Inasmuch%as%I%do%not%know%the%client’s%reality,%
    I%must%respect%as%much%as%possible%the%natural%
    flow%in%that%reality%and%not%impose%my%own%
    sense%of%flow%on%an%unknown%situation.”%
    6
    Schein’s)Ten)Principles
    7. Timing)is)crucial.
    “Over'and'over'I'have'learned'that'the'introduction'of'
    my'perspective,'.'.'.has'to'be'timed'to'those'moments'
    when'the'client’s'attention'is'available.”
    8. Be)constructively)opportunistic)with)
    confrontive)intervention.
    “When'the'client'signals'a'moment'of'openness,'a'
    moment'when'his'or'her'attention'to'a'new'input'
    appears'to'be'available,'I'find'I'seize'those'moments'
    and'try'to'make'the'most'of'them.”

    7
    Schein’s)Ten)Principles
    9. Everything)is)a)source)of)data.
    “No%matter%how%well%I%observe%the%previous%principles%I%
    will%say%and%do%things%that%produce%unexpected%and%
    undesirable%reactions%in%the%client.%%I%must%learn%from%
    them%and%at%all%costs%avoid%defensiveness,%shame,%or%
    guilt.”
    10.When)in)doubt)share)the)problem.
    “Inevitably,%there%will%be%times%in%the%relationship%when%
    I%run%out%of%gas,%don’t%know%what%to%do%next,%feel%
    frustrated,%and%in%other%ways%get%paralyzed.”%Share%with%
    consultant%team%and/or%client.
    8
    Closing(thoughts(.(.(.

    “.$.$.$the$decisive$factor$as$to$whether$or$not$help$
    will$occur$in$human$situations$involving$
    personality,$group$dynamics,$and$culture$is(the(
    relationship(between$the$helper$and$the$person,$
    group,$or$organization$that$needs$help..”$(Edgar$
    Schein)

    9
    References
    Block,'Peter.'(2000)'Flawless'consulting:'A'guide'to'getting'your'expertise.'
    Hoboken,'New'Jersey:'John'Wiley'&'Sons,'Inc.'

    Schein,'Edgar.'(1969)'Process'consultation:'Its'role'in'organization'
    development.'Reading,'MA:'Addison'Wesley'Publishing'Company.

    Schein,'Edgar.'(1987)'Process'consultation,'volume'II:'Lessons'for'
    managers'and'consultants.'Reading,'MA:'Addison'Wesley'Publishing'
    Company.

    Schein,'Edgar.'(1999)'Process'consultation'revisited:'Building'the'helping'
    relationship. Reading,'MA:'AddisonVWesley.

    10
    Let’s&take&a&break!&

    University of La Verne Practicum - January 2014 11

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