Caribbean Military Technical Training Institute

Electrical Installation Level 2

Internal Assessment

UNIT CODE/TITLE: ETERNE0172B: Use computer applications relevant to a workplace

BSSREO0082C: Build relationships with customers
BSBBAD0412D: Promote products and services
MEMCOR0052C: Operate in an autonomous team environment

INSTRUCTORS: Ms. S. Bryan and Ms. F. O’ Sullivan

DATE : December 9, 2022 Time Allotted: 1 1/2 hours

NAME : __________________________________

Instructions:
• Attempt all questions/items.
• Be sure to write your responses in SENTENCES wherever the lines are sufficient
for you to do so.
• Direct all question(s) to the invigilator. Any corresponding with other trainees will
result in disqualification.
• No cellular phone is allowed in the assessment room.

Section 1 – TRUE or FALSE

Instruction: Write True or False beside the following statements to indicate whether each

statement is correct or incorrect. (1 mark each)

1. Repetitive strain injury occurs only in computer users. __________

2.  In the Adjourning Phase of team development the emphasis is on wrapping up final tasks and
documenting the effort and results. _____________

3. An autonomous work group typically makes their decisions with constant involvement from
leadership._____________

4. In order to identify and satisfy customers’ need the company may conduct direct interviews,
and analyze your competition. ______________

5. To prevent eyestrain you should reduce glare and reflections on your screen.______________

Section 2 – Multiple Choice

Instruction: Answer all questions in this section by circling the letter which corresponds to
the correct answer. (1 mark each)

6. Choose the BEST email subject line:

A. 25/02/22 Department Meeting Cancelled B. Come to my office right away.

C. OPEN NOW! D. Question…

7. What angle should your arms be bent to keyboard safely and comfort?

A. 180 degrees B. 90 Degrees

C. 45 Degrees D. 0 Degrees
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8. Three areas that may suffer injury from incorrect posture while sitting at your desktop are

A. neck, feet, and shoulders. B. back, neck, and legs

.
C. stomach, back, and neck D. knee, heart, and back
.
9. Products that have a physical form are called

A. goods. B. raw materials

C. components D. services

10. Which of the following would be TRUE about the service a company offers?

A. It can be manufactured. B. It is tangible.

C. It can be advertised. D. It can be stored in inventory.

Section 3 – Short Answer

Instructions: Write the response to each statement or question in the space/s provided.

11. Outline four (4) disadvantages of working in an autonomous team.

(8 marks)
i. ____________________________________________________________________________
______________________________________________________________________________

ii.____________________________________________________________________________

______________________________________________________________________________

iii.___________________________________________________________________________

______________________________________________________________________________

iv___________________________________________________________________________

______________________________________________________________________________

12. Establish five (5) ways to maintain relations with your customers while still promoting your
products and services. ( 10 marks)
i.____________________________________________________________________________
______________________________________________________________________________

ii.____________________________________________________________________________
______________________________________________________________________________

iii.___________________________________________________________________________
______________________________________________________________________________

iv.___________________________________________________________________________
______________________________________________________________________________

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v.____________________________________________________________________________
______________________________________________________________________________

13. Outline five (5) ways to care and protect computers. (10 marks)

i.____________________________________________________________________________
______________________________________________________________________________

ii.____________________________________________________________________________
______________________________________________________________________________

iii.___________________________________________________________________________
______________________________________________________________________________

iv.___________________________________________________________________________
______________________________________________________________________________

v.____________________________________________________________________________
______________________________________________________________________________

14. State how to properly shutdown the computer in five (5) steps. (5 marks)

Step 1
____________________________________________________________________________

Step 2
____________________________________________________________________________

Step 3
____________________________________________________________________________

Step 4
____________________________________________________________________________

Step5
____________________________________________________________________________

15. Explain two importance of utilizing autonomous teams in an organization? (2 marks)

______________________________________________________________________________
_____________________________________________________________________________

_____________________________________________________________________________

16. Explain the difference between self-managed and self-directed teams. (2 marks)
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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17. Explain the term ATTACHMENT as used in sending emails. (2 marks)

__________________________________________________________________________

__________________________________________________________________________

18. Identify two (2) types of customer needs when you are offering them a service.
(4 marks)
i. ______________________________________________________________________

________________________________________________________________________

iii. _____________________________________________________________________

________________________________________________________________________

19. Identify two (2) types of customer needs when you are offering them a product.
(4 marks)
i. ______________________________________________________________________

________________________________________________________________________

iii. _____________________________________________________________________

________________________________________________________________________

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 Electrical Installation Level 2

Internal Assessment - Practical

UNIT CODE/TITLE: ETERNE0172B: Use computer applications relevant to a workplace

BSSREO0082C: Build relationships with customers
BSBBAD0412D: Promote products and services
MEMCOR0052C: Operate in an autonomous team environment

INSTRUCTOR: Ms. S. Bryan and Ms. F. O’ Sullivan

Date : December 9, 2022

Time allotted: 2 hours per trainee

INSTRUCTOR : Miss F. O’Sullivan

NAME: _____________________________________________

Instructions: In three (3) groups of four (4) and three (3) groups of three (3) you are required to
complete the tasks given below. Each group should complete both an oral and written
presentation of the tasks given.

Scenario

Your company, Electrical and Electronics Services and Supplies Limited will be hosting its
Annual Christmas Dinner on December 29, 2022 and is interested in inviting both its internal and
external customers. You also need to form a cross functional team to ensure that the event is a
success.

Task 1

Create the body of an email to tell the team members of four (4) different departments about the
the services that are needed towards the Annual Christmas Dinner.

Task 2

Create an email of invitation to be sent to the customers who you would like to attend the Annual
Christmas Dinner.

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 RUBRIC

Category Criteria 0 1 2 3 4 5
Trainees will be assessed by their demonstration of all that are listed.
Use computer applications relevant to a workplace
Initiate computer Equipment is powered up. Access codes are correctly
system entered
Enter Data Structured the emails so that purposes are clear. Files
are named, and saved correctly
OHS procedures Established routines and procedures correctly.
Outline rules that outline safety practice correctly.
Follow established OHS risk control measures and
procedures for carrying out the work in the café.
Make routine checks to ensure accuracy of information
in accordance with quality requirements.
Output information Attached file and sent to others correctly.
from an
application.
Close down The correct shut down sequence is followed.
computer system
Operate in an autonomous team environment, Build relationships with customers & Promote
products and services
Participate in team Use appropriate methods to plan team activity
planning
Identify and understand characteristics of autonomous
team by identifying what team members’ roles and
responsibility in the email
Establish contact Communicate using appropriate interpersonal skills to
with customers facilitate accurate and relevant exchange of information
Expressed a genuine interest in building customer
relations.
Use appropriate questioning and active listening to
determine customer needs
Presented invitation in a professional, courteous and
concise manner according to organisational and
legislative requirements
Deliver service to Showed awareness of ways to enhance the quality of
customers service and products, and intention to take action to
improve the service whenever possible
Provide customer with information about available
options.
Identify customer Maintain sensitivity to customer specific needs and any
needs cultural, family and individual differences
Communicate with customers in a clear, concise and
courteous manner
Received written instructions and responded with the
correct actions.
Additional information/questioning and
recommendations made were relevant to the tasks
given
TOTAL MARKS 100 marks
TOTAL MARKS ALLOTTED
PERCENTAGE