SITXHRM008 Rosterstaff
SITXHRM008 Rosterstaff
SITXHRM008 Rosterstaff
APPLICATION This unit describes the performance outcomes, skills and knowledge required to
develop, administer and communicate staff rosters. It requires the ability to plan
rosters according to industrial provisions, operational efficiency requirements,
and within wage budgets.
This unit applies to individuals responsible for developing staff rosters for
situations involving potentially large numbers of staff working across a range of
different service periods or shifts. It does not apply to small office environments.
The unit applies to all tourism, travel, hospitality and event sectors.
Elements describe the essential Performance criteria describe the performance needed to demonstrate achievement of the
outcomes element.
1. Develop staff rosters. 1.1 Develop rosters according to relevant industrial agreements and other
considerations and wage budgets.
1.2 Maximise operational and customer service efficiency while minimising wage
costs.
1.3 Combine duties where appropriate to ensure effective use of staff.
1.4 Roster teams with complementary skills mix to meet operational
requirements.
1.5 Take account of social and cultural considerations and broader
organisational policies that affect staff rosters.
1.6 Consult with colleagues to ensure input into rosters.
1.7 Use roster systems and equipment to administer rosters.
2. Present and communicate 2.1 Present rosters in required formats to ensure clarity of information
rosters. according to organisational standards.
2.2 Communicate rosters to appropriate colleagues within designated
timeframes.
3. Maintain rostering records. 3.1 Administer records of shift time completed by employees or contractors.
3.2 Maintain staff rostering records according to organisational procedures
FOUNDATION SKILLS
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed
here, along with a brief context statement.
SKILLS DESCRIPTION
Reading skills to: interpret documents outlining opening and closing times, operational
hours, and expected customer traffic.
Oral communication skills to: ask colleagues questions to confirm their requirements
listen, understand and interpret messages.
Numeracy skills to: complete planning activities involving dates, times and staff ratios.
Teamwork skills to: consider staff requests and personal commitments when planning rosters.
Technology skills to: use system capabilities and functions of rostering software programs.
PERFORMANCE EVIDENCE Evidence of the ability to complete tasks outlined in elements and performance
criteria of this unit in the context of the job role, and:
KNOWLEDGE EVIDENCE Demonstrated knowledge required to complete the tasks outlined in elements
and performance criteria of this unit:
an industry workplace
a simulated industry environment set up for the purposes of assessment.