Telephone Etiquette Role - Play Assignment

Telephone Etiquette Role-Play Assignments
1a
You need to telephone your doctor. You have an appointment on Tuesday the 3 rd at 16.45 but you
need to change it to Thursday the 5th at 15.00. On Monday 9th you are busy all day, but Tuesday 10 th
you have a free day. Telephone the doctor’s clinic and speak to the receptionist. Make a new
appointment.
1b
You are the receptionist at Medical centre, the doctor’s clinic. You have no free appointments on
Thursday 5th as the doctor will be away that day. The next day the doctor is free is Monday
9th. Answer the telephone and help the patient make a new appointment.
2a
You need to telephone your partner at his or her office. You planned to be home early today so you
could go out for dinner together but you have to stay at work until very late. Telephone your partner’s
office and tell him/her the bad news! Make sure you say sorry.
2b
You work at Smith and Jones Publishing Limited, in an office with one other person. He or she is in an
important meeting and you are taking messages if anyone telephones. Answer the telephone and
take a message.
3a
You need to telephone a flower shop and order some flowers for friends who are having their 20 th
wedding anniversary. They love red roses. You want the flowers to be delivered to their house
tomorrow. Telephone the shop and order the flowers. Don’t forget to include a message saying
Congratulations.
3b
You work at Blooming Wonderful, the flower shop. One of your services is delivery of flowers ordered
by telephone. Answer the telephone and take an order. Remember you need the address and details
Of the message. Don’t forget to ask what kind of flowers the customer would like.
4a
You need to travel from London to Glasgow tomorrow on urgent business. Your company has a travel
advice section which can help you. You are not worried about the cost but you need to be in Glasgow
by 11 o’clock in the morning and travel back to London in the evening. Telephone the travel advice
section and find out what the best way is to travel.
4b
You work in the travel advice section of your company. Your job is to help colleagues find the best
way to travel. Answer the telephone. To help your colleague, you need this information: London to
Glasgow by train leaves 8.00 arrives 12.30. Returns to London in the evening. London to Glasgow by
coach, leaves 7.00, arrives 15.00, returns to London next day London to Glasgow by air, leaves 7.30,
arrives 8.45. Flights back to London all day.
5a
You need to find out what the homework was from your last English class. As you missed it.
Telephone your friend Joe and ask him/her to tell you about the class you missed and the homework.
5b
Your name is Joe. Your friend is going to telephone you. Answer the telephone.
6a
You work for United Engineering. You need to ask Express Delivery Services to collect a parcel from
your office. Telephone Express Delivery Services and ask them to help you. Have your office address
Details ready to give them.
6b
You work as a receptionist at Express Delivery Services. Answer the telephone. Connect the
customer to the correct office (for collection of parcels they need to speak to Customer Services).
Unfortunately there is no one in the Customer Services Office at the moment. Apologise and
Take a message. You need to find out what the parcel is and where the office of the customer is.
7a
You want to stay at the Spring Waters Hotel in Hawaii for your next holiday. Before you make
A booking, you want to ask the hotel for some information. You need to find out these things:
- are pets OK?
- is there a special price for families?
- What sports can you play?
- is the weather good in September?
Telephone the hotel to find out the answers to
Your questions.
7b
You work in the reception of the Spring Waters Hotel in Hawaii. You answer telephone enquiries from
clients about the hotel. Answer the telephone. You need the following information:
- No pets are allowed
- There are special family discount prices
- You have football, swimming, and tennis
And water sports
- The weather in September is warm but windy
8a
You met someone new in your class. You want to invite your new friend out for a coffee on Saturday.
Telephone your friend and make a date!
8b
You met someone in your class but you didn’t really like them very much and you don’t want to be
with them outside the class. Answer the telephone. Try to be polite but say ‘no’.
9a
You are going to miss a month of your English classes at Wordsworth Language School because you
have to travel abroad for work. You want your teacher to e-mail you the homework and class work you
will miss. Telephone the school and speak to your teacher. Leave a message if necessary.
9b
You work in the reception of the Wordsworth Language School. Today all the teachers are away on a
training course. Answer the telephone.
10a
You need to talk to your bank manager, Mr. Jones. You are not sure of the telephone number but
think you have the right one. Telephone your bank. Ask to speak to Mr. Jones.
10b
You work in a special garage as a mechanic. Your job is to repair sports cars. Answer the telephone.

Telephone Etiquette Role - Play Assignment

Uploaded by

Copyright:

Available Formats

Telephone Etiquette Role - Play Assignment

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Telephone Etiquette Role - Play Assignment

Uploaded by

Copyright:

Available Formats

Telephone Etiquette Role-Play Assignments

You might also like