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    Kiwiairtextflowchart

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    Linh Lại Thị Mỹ
    Kiwi Air's flight attendant recruitment and training process consists of multiple stages. Candidates first submit an initial online application, then may be invited to a Walk-In Day interview if their qualifications match the role's requirements. Successful candidates next participate in an Assessment Centre involving further interviews and assessments after passing a required swimming test. If no positions are immediately available, qualified candidates join a recruitment pool and may be later interviewed when needs arise. Upon hiring, new flight attendants complete a 5-week emergency procedures and customer service training course at Kiwi Air's Auckland training center.

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    Kiwiairtextflowchart

    Uploaded by

    Linh Lại Thị Mỹ
    36 views3 pages
    Kiwi Air's flight attendant recruitment and training process consists of multiple stages. Candidates first submit an initial online application, then may be invited to a Walk-In Day interview if their qualifications match the role's requirements. Successful candidates next participate in an Assessment Centre involving further interviews and assessments after passing a required swimming test. If no positions are immediately available, qualified candidates join a recruitment pool and may be later interviewed when needs arise. Upon hiring, new flight attendants complete a 5-week emergency procedures and customer service training course at Kiwi Air's Auckland training center.

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    Kiwi Air's flight attendant recruitment and training process consists of multiple stages. Candidates first submit an initial online application, then may be invited to a Walk-In Day interview if their qualifications match the role's requirements. Successful candidates next participate in an Assessment Centre involving further interviews and assessments after passing a required swimming test. If no positions are immediately available, qualified candidates join a recruitment pool and may be later interviewed when needs arise. Upon hiring, new flight attendants complete a 5-week emergency procedures and customer service training course at Kiwi Air's Auckland training center.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    36 views3 pages

    Kiwiairtextflowchart

    Uploaded by

    Linh Lại Thị Mỹ
    Kiwi Air's flight attendant recruitment and training process consists of multiple stages. Candidates first submit an initial online application, then may be invited to a Walk-In Day interview if their qualifications match the role's requirements. Successful candidates next participate in an Assessment Centre involving further interviews and assessments after passing a required swimming test. If no positions are immediately available, qualified candidates join a recruitment pool and may be later interviewed when needs arise. Upon hiring, new flight attendants complete a 5-week emergency procedures and customer service training course at Kiwi Air's Auckland training center.

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    of 3

    Source: Official IELTS website ielts.

    org

    Careers with Kiwi Air

    Flight Attendants – Recruitment and Training Process

    Recruitment

    The position of Flight Attendant is one of prestige and immense responsibility. Recruitment is
    conducted according to operational demands and there can be periods of up to 12 months
    where no new intake is required. However, applications are always welcomed.

    After you submit your initial application online, the Kiwi Air HR Services Team review the details
    you have provided. Candidates whose details closely match the requirements of the position are
    then contacted via email advising that their application has progressed to the next stage of the
    recruitment process. Potential candidates are then asked to attend a Walk-In Day. This could
    occur several weeks or months after the original application has been submitted depending on
    current needs.

    The Walk-In Day consists of a brief presentation about the role and a short interview.
    Candidates who are successful on the Walk-In Day are notified within 10 days and invited to
    attend an Assessment Centre. Please note that candidates are required to pass a swimming
    test before attending the Assessment Centre. At the Assessment Centre, candidates attend an
    interview as well as participating in a number of assessments. Verbal references are then
    requested, and candidates attend a medical check.

    At times, there may not be a need to recruit for Flight Attendant positions. However, the
    company continuously maintains a ‘recruitment pool’ of those who have completed the
    Assessment Centre stage. These candidates are contacted when a need for Flight Attendants is
    established, and attend a full interview before a decision is made on whether to extend an offer
    of employment.

    Due to the volume of applications received, Kiwi Air is not able to offer verbal feedback to
    candidates at any stage of the recruitment process. Unsuccessful candidates may reapply at
    any time after 12 months from the date at which their applications are declined.

    Training

    Upon being offered a role as a trainee Flight Attendant, a 5-week training course is undertaken
    at our Inflight Services Training Centre in Auckland. This covers emergency procedures,
    customer care and service delivery, and equipment knowledge. To successfully complete the
    course, high standards must be attained and maintained in all subjects.
    Questions 21 – 27
    Complete the flow-chart below.
    Choose NO MORE THAN TWO WORDS from the text for each answer. Write your answers in
    boxes 21-27 on your answer sheet.

    Flight attendants of Kiwi Air – Recruitment and Training Process

    Candidates go online to complete their 21 ………… .

    Suitable candidates are then invited to come to a 22 ………… .

    After having satisfactorily completed a 23 ............... , successful


    candidates will then go to an Assessment Centre.

    Kiwi Air then asks for 24 ............... and candidates are required to
    undergo a medical check.

    If there is no immediate need for flight attendants, successful candidates


    are put into a 25 ………… .

    When the need arises, these candidates will then be given

    a 26 ............... , after which they may be offered a job.

    On starting the job, a 5-week training programme is given which includes


    how to look after passengers and what to do in an 27 ………… .
    Answers

    21 (initial) application

    22 Walk-In Day

    23 swimming test

    24 verbal references

    25 recruitment pool

    26 full interview

    27 emergency

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