Quality Manual
Quality Manual
Quality Manual
Quality Manual
This Quality Manual complies with the Requirements of ISO 9001:2015 and
EN ISO/IEC 80079-34, ATEX Directive 2014/34/EU, IECEx Scheme
Sherif Mekkawy
Management Representative
Lack of fulfilment of conditions as set out in the Certification Agreement may render this Certificate invalid.
ACCREDITED UNIT: DNV Business Assurance USA Inc., 1400 Ravello Drive, Katy, TX, 77449, USA - TEL: +1 281-396-1000. www.dnv.com
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Table of Contents Quality Management System Manual
Clause Content Description Page
Table of Contents 1-3
Approvals 4
Quality System Manual Revision Index 5
Manual Distribution – Hard Copy 6
Introduction 7
Quality Management Principles 7
Process Approach 7
Risk-Based Thinking 7
1 Scope 8
2 Normative Reference 9
3 Terms and Definitions 9
4 Context of the Organization 10
4.1 Understanding the Organization and Its Context 10
4.2 Understanding the Needs and Expectation of Interested Parties 11
4.3 Determining the Scope of the Quality Management System 11
4.4 Quality Management System and Its Process 12
5 Leadership 13
5.1 Leadership and Commitment 13
5.1.1 General 13
5.1.2 Customer Focus 13
5.2 Policy 14
5.2.1 Developing the Quality Policy 15
5.2.2 Communicating the Quality Policy 15
5.3 Organizational Roles, Responsibilities and Authorities 15
Organization Chart 16
Management Representative 17
Ex Representative 17
5.4 Quality Management System Planning 17
6 Planning 18
6.1 Actions to Address Risks and Opportunities 18
6.2 Quality Objectives and Planning to Achieve Them 18
6.3 Planning Changes 18
7 Support 19
7.1 Resources 19
Page 1 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Table of Contents Quality Management System Manual
Page 2 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Table of Contents Quality Management System Manual
Page 3 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Approvals
Executive Management is ultimately responsible for making balanced judgements, assessing the significance
of variations in our processes and making decisions. In arriving at such decisions, the quality and personal
integrity of staff are of fundamental importance. In this context, every effort is made to ensure that each person
in the company understands that quality assurance is important to their future, that they know how they can
assist in the achievement of adequate quality and that they are encouraged to do so.
This quality manual and the quality policy are approved by the undersigned and are supported by all levels of
management within the company.
Page 4 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Quality System Manual Revision Index
Page 5 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
MANUAL DISTRIBUTION
Page 6 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Introduction
Alabama Specialty Products, Inc. (ALSPI) is a materials processing firm that meets the needs of its customers
around the world. Combining the resources of its company divisions: Metal Samples Company, Alabama
Research and Development, Alabama Laser Technologies, and Alabama Laser. ALSPI offers a wide variety of
products and services.
The purpose of the Quality Manual is to document the quality system and policies and to inform ALSPI’s
customers of the controls implemented to assure product quality. The Quality Manual provides for a quality
management system to:
Consistently provide products and services that meet customer and applicable regulatory requirements.
Address risks and opportunities associated with its context and objectives.
Enhance customer satisfaction through effective application of the quality system, including processes
for continual improvement of the system and assurance of conformity to customer and applicable
regulatory requirements.
The Quality Management System of ALSPI meets the requirements of the ISO 9001:2015 and EN ISO/IEC
80079-34, ATEX Directive 2014/34/EU and IECEx Scheme, employs the process approach, which
incorporates the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking. Quality Management principles
described in the ISO9000 Standard are applied. This system addresses the design and production of the
company’s products and services.
The manual describes the Quality Management System, defines authorities, interrelationships and
Responsibilities of the personnel responsible for performing within the system. The manual also
provides procedures or references for all activities.
Internally the manual is used to guide the company’s employees through the various requirements of
the ISO 9001:2015 and EN ISO/IEC 80079-34, ATEX Directive 2014/34/EU, and IECEx Scheme that must be
met and maintained to ensure customer satisfaction and continuous improvement.
Externally the manual is used to introduce our Quality Management System to our customers and other
external organizations or individuals. The manual is also used to familiarize them with the controls that
have been implemented and to assure them that the integrity of the QMS is maintained; thus
demonstrating that the company is focused on customer satisfaction and continuous improvement.
Page 7 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
1 SCOPE
Scope and Exclusions
Alabama Specialty Products, Inc. is comprised of Metal Samples Co., Alabama Research and Development,
Alabama Laser Technologies and Alabama Laser, located in Munford, Alabama, USA.
The success and reputation of the company may be measured by the high standing maintained with our
customers. A policy of continuous self-appraisal and attention to detail has ensured the expansion of our
customer base.
This Quality Manual establishes compliance with ISO9001:2015 and EN ISO/IEC 80079-34, ATEX Directive
2014/34/EU and IECEx Scheme. It applies to all our business activities including research and development
where applicable, production, sales, marketing, and service activities.
The company has implemented a quality management system to demonstrate its ability to provide consistent
products that meets customer and applicable statutory and regulatory requirements. This enables the
company to address and achieve customer satisfaction through the effective application of the system,
including processes for continual improvement and the prevention of nonconformity.
In addition, Alabama Specialty Products, Inc. provides product to the following EU Directive:
Equipment intended for use in Potentially Explosive Atmospheres (ATEX) Directive 2014/34/EU and
(IECEx) Scheme.
At this time, ALSPI has no non-applicable requirements to the ISO 9001:2015 Standard.
*NOTE: Italicized words and statements in this document pertain to the EN ISO/IEC 80079-34, ATEX
Directive 2014/34/EU and IECEx Scheme.
Page 8 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
2 NORMATIVE REFERENCE
This quality manual defines the policies and principles applied against each of the requirements of ISO
9001:2015 and relates to all activities carried out in the company that determine quality, and lays down
guidelines within which the company can operate.
The ISO 9000 Management Representative (Management Representative) is responsible for the controlled
internal distribution of this manual, and changes thereto. Outside organizations and personnel have access to
the latest revision of our Quality Manual through the company website: www.alspi.com.
Uncontrolled Manuals
Any uncontrolled hard copy manuals are up-to-date at issue and are only issued to outside organizations,
customers, etc. Such uncontrolled manuals will be clearly marked “For information only, not subject to
automatic update”.
SUPPLIER The party to whom an order has been placed by the company for the purchase of raw
materials, equipment, supplies, or the performance of outside services for a particular order.
CUSTOMER Firm or person having a contractual agreement with, or the recipient of a product or service
from the company.
PRODUCT The result of a process, or series of processes, which is the combination of some, or all of the
four generic product categories, hardware, software, services and processed materials.
SERVICE Product installation and prove-out, or maintenance/repair other than routine preventive
maintenance, routine replacement of consumables, or replacement of out of warranty broken
and/or worn components of our products.
RISK Effect of uncertainty.
Page 9 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Alabama Specialty Products, Inc. (ALSPI) is a materials processing company that meets the needs of its
customers around the world. Combining the resources of its company divisions, Metal Samples, Alabama
Laser Technologies, Alabama Laser and Alabama Research and Development, ALSPI offers a wide variety of
products and services. The supply of products and services include but are not limited to: manufacturing of
corrosion monitoring and materials evaluation products, coupons, probes, instrumentation, high pressure
access fittings, injection systems, reference assortment kits and electrodes. The company designs and
develops tissue slicer products, such as tissue slicers, thickness gauges, coring presses and tools, embedding
and incubation units. In addition, Alabama Specialty Products offers services, including laser cutting, welding,
tube cutting, etching, cladding, heat- treating, metal disposition and precision machining, bending and forming,
punching, wire EDM, CNC milling, water jet and plasma cutting, material folding, CNC screw machining,
powder coating, wet paint, and grinding.
Further, the company provides services such as CAD and engineering, prototype fabrication, custom laser
system services, laser research and new product development. It serves aerospace, auto racing,
transportation, industrial equipment, medical, defense/government, construction equipment, furniture,
agricultural, lawn/garden equipment, automotive, oil and gas, water treating, chemical, and recreational vehicle
industries. The company is committed to superior quality, quick delivery, fair pricing, and excellent service.
With a rapidly expanding physical plant, state-of-the-art equipment, ever broadening product lines, dedicated
research, and a highly skilled work force, it stands ready to meet customer’s specific manufacturing needs.
External factors exist outside the boundaries of the company and have significant influences on our growth and
survival. We have little or no control over these issues, but constantly monitor and adapt to any necessary
changes. Not all elements impact the day to day operations and thus are weighted differently. Common
external factors that influence the company include: Related Industries - when developing business
philosophies and products we use our strength in quality, production, customer service and/or operational
efficiencies to build competitive advantages that benefit our customers. Customer Preferences - economic
factors relate to the values, attitudes and concerns of our target customers and their economic abilities to
afford our products. Technology - we continually embrace the science and technology required for production,
the Internet, social networks, and advances in communication technologies have revolutionized how we
operate. New Laws and Regulations - are constantly added due to political or social changes. Compliance -
can result in additional cost, development of new technology, additional taxes or legal fees. Finances - provide
operational support, which may include savings or available cash, and credit lines to fund new ventures. Raw
Materials - ALSPI uses a large amount of raw materials. A sizeable variety of alloys is stored on the premises,
but any disruption in supply and/or changes in cost of materials could have an adverse effect.
Page 10 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Skilled Employees - the availability of adequately skilled employees at various levels is challenging. Formal
and in-plant training for critical skills exists. Progression of the trainee is based on specified levels of
demonstrated performance on the job. New trainees are phased into the work force where skill shortages
occur. Demographics - play a crucial role in the success of businesses, as learning consumer characteristics
helps to determine what products and services to create and how to market them. Future shifts in
demographics also determine what necessary adjustments we must make to our strategies. Due to the
increasingly broad world economy the Global context is becoming more important to observe by means of
assessing the business environment in other countries, including economic, financial, structure, business
practices, and regulatory systems.
This Quality Manual has been prepared to describe Alabama Specialty Products, Inc. The scope and
permissible exclusions of the QMS are expressed in section one of this manual.
Page 11 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
Alabama Specialty Products, Inc., has established, documented and implemented a Quality Management
System (QMS) in accordance with the requirements of the ISO 9001:2015 Standard. It is not a stand-alone
system, but is integrated within ALSPI’s operating discipline which encompasses the policies, requirements,
and work processes of Environment, Health, Safety, Manufacturing, Human Resources and Quality.
It is recognized that defining, implementing and documenting our quality management system is only the first
step towards fully implementing its requirements. The effectiveness of each process and its subsequent output
is measured and evaluated through regular internal audits, quality inspections and data analysis. Performance
indicators are linked to our objectives to control and monitor our processes, as well as assessments to
determine the risks and opportunities inherent to each process. We use trends and indicators relating to
nonconformities, objectives and corrective action, as well as, monitoring and measurement results, audit
results and customer satisfaction data, process performance and the conformity of our products.
Process Flow Chart, FC 4.4-1, provides a description of the interaction between the processes of the QMS
system.
Page 12 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
5 LEADERSHIP
Executive Management takes a visible and leading role in creating and sustaining core values, policies,
strategies, directions, performance expectations and customer focus. Executive Management approves and
leads the implementation of the quality management system that promotes excellence. Leadership from all
levels of the company plays an active role in verifying the effectiveness and efficiency of the QMS and
ensuring that resulting actions lead to continuous improvement.
5.1.1 General
Management review is the significant method of feedback to top management on the maintenance of the
Quality Management System. This process continues to have a central role in demonstrating top
management’s commitment to the QMS.
ALSPI views its product and service quality as being defined by its customers. We continually look for ways to
interact directly with our customers to ensure that we focus on their unique needs and expectations. This close
working relationship helps ALSPI better meet its customers’ expectations today and to anticipate and meet
their needs in the future.
Executive Management ensures that not only are customer requirements understood, but they are determined
and met with the aim of enhancing customer satisfaction. Customer requirements are determined, converted
into internal requirements and communicated to the appropriate people within the organization through
documented processes and work instructions.
Customer complaints and other customer feedback are continually monitored to identify opportunities for
improvement.
Page 13 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
5 LEADERSHIP
5.2 Policy
The quality policy of Alabama Specialty Products, Inc.’s is to achieve sustained, profitable growth by providing
products and services which consistently satisfy the needs and expectations of its customers.
This level of quality is achieved through implementation of a system of documented procedures that provide
guidance to our employees and reflect the competence of the Company to existing customers, potential
customers and independent auditing authorities.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work,
resulting in a continually improving working environment for all. This policy is provided and explained to each
employee by the Quality Assurance Department.
To achieve and maintain the required level of assurance the Management Representative retains responsibility
for the Quality Management System with routine operations controlled by the Quality Managers.
• To endeavor, at all times to maximize customer satisfaction with the products and
services provided by Alabama Specialty Products, Inc.
NOTE: Executive Management is ultimately responsible for making balanced judgements, assessing the significance of variations in
our processes and making decisions. In arriving at such decisions, the quality and personal integrity of staff are of fundamental
importance. In this context, every effort is made to ensure that each person in the company understands that quality assurance is
important to their future, that they know how they can assist in the achievement of adequate quality and that they are encouraged to do
so.
Page 14 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
5 LEADERSHIP
Executive Management ensures that the quality policy is communicated internally to all employees. It is
included in the new employee orientation and training, day-to-day operations and general awareness. It is
conveyed and reinforced during employee performance reviews. Externally it is provided on our website for
review by interested parties.
5.3 Organizational Roles, Responsibilities and Authorities
An organizational chart has been established to show the interrelation of personnel in the organization. Job
descriptions define the responsibilities and authorities of each of the positions on the organizational chart. Job
descriptions and the organizational chart are reviewed and approved by executive management for adequacy.
These documents are available in Human Resources. Organizational Chart on page (16).
Senior Electrical Engineer serves as the Ex Representative and is responsible for the activities associated
with products intended for use in explosive atmospheres, and is under the direction of the President of Metal
Samples and V.P. of Engineering.
These activities include interfacing with the approval organization for Ex certificates when changes in
design require changes in the related drawings.
The appointed Management Representative is responsible for interfacing with the approval organization for
changes in the Quality system.
The Senior Electrical Engineer and V.P. of Engineering are responsible for initial approval and changes to
schedule drawing where appropriate.
The Senior Electrical Engineer and V.P. of Engineering are responsible for any necessary concessions. For
changes that impact the explosion proof design there are no concessions.
The Senior Electrical Engineer is responsible for informing customers of any applicable special conditions
for safe use and any limitations. lf the sign "X" is placed after the certification number, it indicates that the
equipment or protective system is subject to special conditions for safe use specified in the schedule to this
certificate.
The Electronics Lab Supervisor is responsible for receiving inspection of Ex product/services, reviewing Ex
certificates and technical documentation and identifying any changes that effect product compliance with the
certificate. The Ex Representative is responsible for annually checking the validity of all Ex related
certificates, standards, regulations and other external specifications.
Page 15 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
5 LEADERSHIP
ALABAMA SPECIALTY PRODUCTS, INC.
ORGANIZATIONAL CHART
Page 16 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
5 LEADERSHIP
Management Representative
The CEO has appointed a Management Representative. As management representative, he or she has the
following responsibilities and authority:
Ensure that processes needed for the quality management system are established and implemented.
Report to executive management on the performance of the quality management system and note any
needed improvements.
Promote awareness of customer requirements throughout the organization.
Act as a liaison with external parties such as customers or auditors on matters relating to the QMS.
Ex Representative
Authorized person to deal with product manufactured to the requirements of an “Ex” type directive (e.g. ATEX
or IECEx). The Ex Representative has the following responsibilities and authority:
Ensure the implementation of approved (by Notified Body) documents, verifies validity of Ex
certifications, standards, and regulations (ATEX/IECEx), etc., annually.
Maintain approved documents.
Verify and approve Purchase Orders for Ex product.
Verify the product according to the requirements called out on the Purchase Order and the Ex-
certificate.
Shall be involved in any changes that could affect Ex product compliance.
Influence training activities.
Evaluate non-conformances.
Perform audits regarding Explosive Atmospheres procedures.
The quality system has been planned and implemented to meet our quality objectives and the requirements of
4.1 of the ISO 9001:2015 standard. The CEO and executive management have identified, planned and
provided the resources needed to achieve the quality objectives and ensure the continual improvement of the
system. Process Flow Chart, FC 4.4-1 represents an overview of the ALSPI Quality Plan.
The company also applies quality planning to all work resources and considers the implementation of the
contents of this quality manual to meet ISO 9001:2015 requirements and to be their primary quality plan.
Quality Plans for individual jobs are documented through individual job routings and Inspection and Test
Reports, QF 8.6-A.
Page 17 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
6 PLANNING
While planning the QMS, ALSPI considers the context of the organization, needs and expectations of
interested parties, and the scope of the QMS. The CEO and executive management determine risks and
opportunities related to the ability to give assurance that the QMS can achieve intended results, enhance desirable
results, prevent or reduce undesired effects, is compatible with the context of the organization, and can achieve
continual improvement.
Executive management is responsible for incorporating risk based thinking in to our organization’s culture. Risk and
opportunity management is undertaken as part of ALSPI’s day-to-day operations and is captured in the following
categories: Budgets and profitability (Strategic level), Performance and efficiency (Programmer level), Resources
and targets (Department Level), and Evaluation and assurance (Process level). This ensures that each category for
capturing risk and opportunity is managed at the most appropriate level.
ALSPI has planned actions to address the risks and opportunities and has initiated appropriate procedures to
integrate and implement appropriate actions into our QMS including the evaluation of the effectiveness our QMS
processes. The company also applies quality planning to all work resources and considers the implementation of
the contents of this quality manual to meet ISO 9001:2015 requirements. (Quality Plans for individual jobs are
documented through individual job routings and Inspection and Test Reports).
Executive management at ALSPI ensures that quality objectives are established throughout the quality management
system at relevant functions, levels and processes. The quality objectives meet the following requirements:
The objective results are regularly reviewed by the management in order to monitor
realization and to include new or modified situations during regular production and management review meetings.
When the organization determines a need for changes to the Quality Management System, the Management
Representative takes responsibility to carry them out in a planned manner. Executive management plans changes
to the QMS considering the purpose of the changes & potential consequences, integrity of the QMS and allocation
or relocation of responsibilities & authorities.
The quality system ensures that product conforms to the type described in the Ex certificate. All the elements,
requirements and provisions adopted by ALSPI are documented in a systematic and orderly manner in the form of
written policies, procedures and instructions. The quality system documentation permits a consistent interpretation
of quality programs, plans, manual and records.
Page 18 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
7.1 Resources
ALSPI determines and provides resources needed for establishment, implementation; maintenance, and
continual improvement of the Quality Management System. We are committed to preserving and
communicating organizational knowledge.
7.1.1 General
Resources include:
People.
Machines and materials.
Software and hardware.
Tools.
Environment.
Monitoring and measuring instruments.
Safety equipment.
7.1.2 People
ALSPI provides the necessary staff with the needed knowledge and skills, organization infrastructure, and
financial resources for establishing, implementing, maintaining and improving the QMS.
7.1.3 Infrastructure
Executive Management is committed to providing and maintaining suitable facilities that are necessary to
implement the Quality Management System that will achieve conformity of product. The required infrastructure
and resources are identified, this includes: building facilities, necessary work space, associated facilities,
process equipment, information systems, communication media and transportation.
An electronic maintenance program specifies the type and the frequency of needed maintenance, the methods
for maintenance and the verification of its completion.
Executive Management ensures the timely availability of identified and approved resources.
Executive Management ensures that the appropriate human and physical factors of the work environment are
considered and provided, including such factors as noise, temperature, lighting, etc. ALSPI is committed to
maintain its facilities in a safe and healthy manner and establish and provide an infrastructure that is needed to
comply with product requirements.
Page 19 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
The monitoring and measurement to be undertaken is identified and the monitoring and measuring equipment
needed to provide evidence of conformity of product to specified requirements is determined.
Measuring and monitoring equipment is used and controlled to ensure that measurement capability is
consistent with monitoring and measurement requirements.
In addition, Quality Control reviews and records the validity of the previous measuring results when the
equipment is found not to conform to requirements. ALSPI takes appropriate action on the equipment and any
product affected.
7.1.5.1 General
Suitable equipment is used. Monitoring and measuring activities are implemented. Product release, delivery
and post - delivery activities are implemented.
ALSPI provides procedures, production equipment, working environments and inspection/testing facilities that
together provide assurance with respect to the compliance of the product with the type described in the Ex
certificates.
Records of the results of calibration and verification are maintained. Ref: PC 7.1.5, Control of Measuring and
Monitoring Devices.
The capability of computer software to satisfy the intended application is established prior to initial use and
reconfirmed as necessary, when used in the monitoring and measurement of specified requirements.
The Organization shall determine the knowledge necessary for the operation of its processes and to
achieve conformity of products and services. Organizational knowledge is the specific knowledge that the
company has gained by experience, which is used and shared to achieve the objectives of the company. This
comes from internally, such as intellectual property, lessons learned from failure and successes, or the results
of improvements; or externally from conferences, customer knowledge, or supplier knowledge. Knowledge is a
resource needed for the company to support the quality management system processes and to ensure
conformity of its products and services.
Page 20 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
ALSPI captures necessary knowledge in a number of ways including but not limited to:
Work Instructions
Processes
Product Knowledge
Work Experience
Technologies and Infrastructures
Checklist
Training Classes, Seminars and etc.
On-The-Job-Training
Conferences and Networking
Knowledge Databases
Legal Requirements and Limitations
Logistics Requirements
Customer Requirements and Expectations
Business & Market Knowledge
Documents for maintaining knowledge and providing evidence of compliance include but not limited to:
7.2 Competence
To ensure the competence of personnel, job descriptions have been prepared identifying the qualifications
required for each position that affects conformity to product requirements. Qualifications include requirements
for education, skills and experience.
Page 21 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
Appropriate qualifications, along with required training, provide the competencies required for each position.
Human Resources maintain appropriate records of education, training, skills and experience.
ALSPI ensures that all personnel having an impact on Ex compliance receive appropriate training
Qualifications are reviewed upon hire, when an employee changes positions or the requirements for a position
change. Human Resources maintain records of employee qualifications. If any differences between the
employee’s qualification and the requirements for the job are found, training or other action is taken to provide
the employee with the necessary competence for the job. The results are then evaluated to determine if they
were effective.
ALSPI ensures that all personnel having an impact on Ex compliance receive appropriate training.
7.3 Awareness
All employees are trained on the relevance and importance of their activities and how they contribute to the
achievement of the quality objectives.
7.4 Communication
Executive management shall ensure that appropriate internal and external communication processes are
established within the organization and that communication takes place. Executive management is able
to communicate within the organization at all levels. Communication is one of our support processes
necessary to make the QMS work and to stimulate continuous improvement. It is the link between
requirements and the people who must fulfill them. The methods and nature of ALSPI communications
include, but are not limited to the following:
Page 22 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
Internal and external communications relating to Ex product shall be controlled. These communications
may include but not limited to, manufacturer documentation, technical documentation, Ex certificates, and non-
conform products placed on the market. External communication could be communicated to clients,
certification body, providers, distributors, authorities and etc.
7.5.1 General
The documented Quality Policy and Quality Objectives.
The Quality Procedures established to meet quality, customer and regulatory requirements. The
documented processes and workflows are implemented and maintained.
All such documents (including work instructions and forms) that ALSPI needs to ensure the effective
planning, operation and control of its processes.
All records that are required by quality, customer and regulatory requirements to provide objective
evidence of policy, product and/or process compliance.
All documentation required by the ISO 9001:2015 and EN ISO/IEC 80079-34, ATEX Directive
2014/34/EU and IECEx Scheme.
7.5.2 Creating and Updating
ALSPI has established, documented, implemented and maintains a Quality Procedure for the control of
documents and records. This procedure defines how all documents and records that are required by the QMS
are controlled. (Ref: QP 7.5.3)
They provide evidence of conformity to requirements and the effective operation of our Quality Management
System.
All such records are kept legible, readily identifiable and retrievable.
Records are considered a type of document; records are controlled according to the requirements of QP 7.5.3.
a) The company maintains quality records in order to provide evidence of conformance to requirements as well
as to provide evidence of effective operation of the QMS. (Ref: QP 7.5.3, Control of Documents and
Quality Records.)
b) ALSPI’s procedures ensure that information contained within ALSPI’s documentations is compatible with
the technical documentation. ALSPI shall not initially approve or subsequently amend related drawings
unless they are in compliance with the schedule drawings.
c) ALSPI’s quality system ensures that no factor (type, characteristic, etc.) defined within the Ex
Certificate and technical documentation (e.g. schedule drawings) is modified.
d) ALSPI has a documented system that refers all related drawings to the relevant schedule drawings,
Where there are common schedule drawings associated with more than one Ex certificate,
ALSPI has a documented system to ensure simultaneous supplementary action in the event of
an amendment to such drawings.
Page 23 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
7 SUPPORT
e) Where ALSPI also has drawings for equipment not intended for use in explosive atmospheres, ALSPI
has a system that enables both the related drawings and schedule drawings to be clearly identified,
f) Intertek is the notified body responsible for the quality system of each Ex certificate.
g) Ethical business practices are applied. We believe it would not be in the company’s best interest to send
technical documents that were misleading.
h) ALSPI has a documented procedure to annually check the validity of all Ex related certificates,
standards, regulations and other external specifications. (Ref: QP 7.5.3, Control of Documented
Information and EXDOC-000011, EX Standards Compliance Checklist.)
7.5.3 Control of Documented Information
As a minimum, the list of documents requiring control and retention, as far as applicable, shall be:
those arising from regulatory requirements, all documents regulated by external certifying bodies, customer
orders, contract review, training records, part specifications, drawings, bill of materials and inspection and test
data (per batch), calibration data, sub-contractor evaluations, delivery data (customer, delivery date and
quantity, including serial numbers where available).
Documented information is retained indefinitely in the company business management software to provide
evidence of conformity to the requirements specified by ISO standard 9001:2015, ATEX/IECEX, and customer
requirements and of the effective operations of our management system. All management system
documents are controlled according to QP 7.5.3, Control of Documented Information.
Page 24 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
Quality planning is required before new products or processes are implemented. Quality plans for product
realization have been prepared in the form of collaborative processes involving many functions and
departments. These are outlined in Process Flow Chart FC 4.4-1 which addresses the requirements and
interactive needs. These are further delineated in each of the appropriate paragraphs of Section 8.
The quality planning elements specifically determine quality objectives for products; the need for processes,
facilities, documentation and resources specific to product realization; product verification and validation,
monitoring, inspection and test activities; criteria for product acceptability and the records to demonstrate
product and process conformance.
Alabama Specialty Products, Inc. has documented procedures that provide for the determination/identification
of customer requirements, to include those that are not specified, but are necessary for intended use or
compliance with statutory and regulatory requirements applicable to the product.
Reviews of customer specifications are performed when received and any requirements documented for
implementation as applicable. These may take the form of quality assurance instructions, standard comments
for specific customer orders, instructions for design implementation or the use of industry standards for design,
product fabrication, validation and/or verification processes.
ALSPI recognizes the necessity for customer communication and feedback as a major contributing element of
customer satisfaction and has implemented an effective process for communicating with customers.
ALSPI produces hard copy product and services catalogues and catalogues for its divisions.
ALSPI maintains a comprehensive website.
Customers can contact ALSPI via phone, e-mail, fax and mail.
Customer complaints are handled through the Sales Department.
Customer Satisfaction Surveys are used to monitor customer satisfaction.
Alabama Specialty Products, Inc. has documented procedures that provide for the determination/identification
of customer requirements, to include those that are not specified, but are necessary for intended use or
compliance with statutory and regulatory requirements.
Reviews of customer specifications are performed when received and any requirements documented for
implementation as applicable. These may take the form of quality assurance instructions, standard comments
for specific customer orders, instructions for design implementation or the use of industry standards for design,
product fabrication, validation and/or verification processes.
Page 25 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
In order to establish and maintain customer satisfaction, a formal system is in place and maintained to ensure
that each commitment to supply a product is formally reviewed and controlled. The review is conducted prior
to the commitment to supply a product and ensures that:
The review ensures that any stated customer requirement is compatible with the Ex certificate e.g. equipment
group, temperature class, type of protection, EPL and ambient temperature range.
Record requirements from these reviews are shown on the quote, e-mails, and/or the order acknowledgement.
In cases in which product or service requirements are changed, ALSPI ensures that relevant documents are
amended and relevant personnel are made aware of the changed requirements.
Any differences between the contract and the tendered quotation are resolved to the mutual satisfaction
of the involved parties before formal acceptance of the contract.
In the event of product/contract requirement amendments, appropriate notification is given to affected
departments within ALSPI and that relevant documentation is revised.
The person identified in clause 5.3 shall approve any changes that could compromise Ex compliance.
Vice President of Engineering appoints persons responsible for planning, realization and management of
product design and development and project management according to QP 8.3.1 Design or Development
Project Creation.
8.3.1 General
The Design and Development procedures outline the processes for controlling the Design and Development
process.
The company reviews and evaluates design requirements to ensure that the products it designs and/or
develops meet or exceed customer specifications. In the course of addressing technical, logistical and
financial concerns that impact the design process activities, ALSPI consistently exercises its organizational
interfaces. Planning is maintained to its most current status, as appropriate, as design activities progress.
Page 26 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
ALSPI identifies design and development inputs and any applicable statutory or regulatory requirements
during contract review and/or customer meetings. Ambiguous, conflicting, changing and unclear/incomplete
requirements are clarified by reviews of the design at various stages of the designing process. Design
requirements are amended to accurately capture all pertinent design input information. Design and
development inputs, where applicable, are derived from previous similar designs and other
requirements essential for design and development.
Inputs are reviewed for adequacy, and ensures that all requirements are complete, unambiguous and not in
conflict with each other. Records are maintained in compliance with section 7.5.3, Control of Documented
Information.
8.3.4 Design and Development Controls
ALSPI performs systematic reviews of design and development at suitable stages in accordance with our
design and development plan (Ref: 8.3.2). These reviews:
evaluate if the results of design and development are able to meet requirements.
identify any problems and propose necessary actions.
Representatives of those functions concerned with the design and development stage under review are
participants in the reviews.
Records of the results of the reviews and any necessary actions are maintained. (Ref: 7.5.3)
The design control procedure assures that at appropriate stages of design, design verification is conducted
in accordance with planned arrangements (Ref: 8.3.2) to assure the design stage output meets the design
stage input requirements. Records of design verification and any necessary actions are maintained.
The design control procedure assures that design validation is performed in accordance with planned
arrangements (Ref: 8.3.2) to ensure that the resulting product is capable of meeting the requirements for the
specified application or intended use, where known. Wherever practical, validation is completed prior to
the delivery of implementation of the product. Records of the results of validation and any necessary
actions are maintained.
ALSPI captures design and development outputs in design review minutes and customer reviews as needed.
The reviews are performed specifically to verify that design output meets or exceeds design input
requirements, contains or references acceptance criteria, and identifies characteristics of the design crucial
to the safe and proper functioning of the product. It also assures design outputs are reviewed and approved
prior to release. Design and development outputs provide appropriate information for purchasing,
production and for service provision. The design control procedure assures that all pertinent data required
for the product to be identified, manufactured, inspected, used and maintained is defined.
Page 27 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
All design changes either initiated by ALSPI or requested by the customer are reviewed and approved before
implementation. Changes that impact parts or product form, fit or function will have applicable verification
and/or validation performed.
The person identified in clause 5.3 shall be involved in any changes that could affect Ex product compliance.
8.4.1 General
Where ALSPI chooses to outsource any process that affects how our products meet requirements,
ALSPI ensures control over such processes and maintains responsibility for meeting customer
requirements. The QMS identified the type and extent of control over such outsourced processes.
while manufacture, testing and final inspection may be sub-contracted, the responsibility for ensuring
conformance with the Ex certificate shall not be sub- contracted, suppliers that provide a product,
process or service that can affect the product's compliance with the Ex certificate, shall only be
selected after an evaluation has demonstrated that they have the capability of ensuring compliance
with all specified requirements.
documented objective evidence that the supplier can provide a product, process, or service
that is fit for its purpose shall be made by one or more of the following methods:
suppliers providing calibration services (including verification on measuring devices by comparisons with
calibrated equipment) shall be evaluated on their ability to meet stated requirements, in addition to 7.1.5.
Page 28 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8.4.1 General
where the features affecting the type of protection cannot be verified at a later stage, e.g. encapsulated
intrinsically safe circuits, then the product, process or service shall only be accepted by one of the following
methods:
ALSPI can demonstrate that the control process implemented by the subcontractor
ensures Ex compliance,
the body responsible for the verification of the quality system performs periodic
audits at the sub-contractors.
Suppliers not used for a period exceeding 1 year shall be re-evaluated in accordance with FC 8.4.2.
requirements b) and c) are not mandatory for products, processes or services where
ALSPI verifies conformance in accordance with 8.4.2;
the ongoing ability of the supplier to provide conforming product, process or service shall be
reviewed at periods not exceeding one year;
ALSPI shall facilitate an arrangement whereby the body responsible for the verification of the Ex
quality system may also verify aspects of any supplier’s operation that affects the type of protection.
Review of the Declaration of Conformity from the material supplier with in the supply chain that may impact
the material characteristics; as applicable; to demonstrate that the material used in the production of the Ex
equipment is in accordance with schedule drawings.
Review of the manufacturer’s confirmation that the material maintains the particular material property of
concern; e.g. flammability, CTI, RTI, or UV resistance, chemical composition, physical properties.
Confirmation that equipment testing necessary to confirm that the material is in accordance with the Ex
certificate or schedule drawings is repeated as required.
Purchased products that can compromise the type of protection ALSPI shall determine and implement
verification arrangements which demonstrate the product’s compliance with the Ex certificate, taking
into account the nature of the product and the nature of the supplier.
Page 29 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8.4.2 Type and Extent of Control
When deciding what type of verification is required for a particular purchased product, ALSPI shall
consider the nature of the purchased product, the supplier and how critical it is to the type of protection.
Where the supplier has been evaluated, and documented objective evidence has been obtained to
demonstrate that the supplier is fully capable of producing and verifying the product or service, no
further verification of the product or service is required, provided a declaration of conformity according
to ISO/IEC 17050-1 is supplied with each batch or product.
Where the Ex-certificate specifies routine tests or inspections, these shall be carried out on each
product, unless specifically permitted by the Ex-certificate and the technical documentation, statistical
methods shall not be used. They may be carried out by either the supplier or ALSPI. When carried out
by the supplier, this shall be specified on the purchasing documents, e.g., by a quality plan, and
confirmed by the supplier, e.g., by a declaration of conformity according to ISO/IEC 17050-1 including
test results, if required.
Where verification of a purchased product cannot be carried out after manufacture, e.g., the internal
parts of encapsulated intrinsically safe circuits, then the product shall only be accepted if supplied with
a declaration of conformity according to ISO/IEC 17050-1. This shall specifically state compliance to the
purchase documents, e.g., a quality plan that lists the factors that together demonstrate conformity of
the product.
Where sample inspections or tests are permitted, they shall be conducted in a manner which
demonstrates conformity of the entire batch.
Where either the supplier or ALSPI requires training or specialist skills or knowledge to carry out a
verification, then the training material, specialist skill, knowledge or background shall be documented
and training records maintained.
Where ALSPI chooses not to carry out inspections and tests on their own premises, then inspections
and tests shall be performed on the supplier’s premises under the responsibility of ALSPI.
Where a supplier provides product with evidence of conformity applicable to use in an explosive
atmosphere (e.g., Ex certificate), then further verification is not required unless ALSPI considers it
necessary.
Where verification of a purchased product relates to the material (metals, alloys, nonmetallic parts,
resins and similar), a specific analysis certificate or declaration shall be supplied.
Alternative processes may be utilized if it can be demonstrated that they provide the same level of conformity.
Records of the evaluation and necessary actions are maintained as quality records.
Page 30 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
Purchasing information describes the product or the service to be purchased, including where appropriate:
Purchasing documents shall clearly describe the specific requirements pertaining to subcontracted product
set out in the Ex certificate and the equipment documents (e.g. for process control, testing or inspection).
for items where conformance cannot be verified after manufacture (e.g. encapsulated intrinsically safe
circuits), the purchasing information shall set out the specific quality procedures, resources and
sequence of activities relevant to the particular item.
ALSPI shall define the method by which documents, e.g. technical specifications, stated in a particular
purchase order remain traceable to the order.
Where ALSPI does not provide such documents with subsequent orders, then ALSPI shall have
procedures for ensuring that suppliers have current copies of documents and that their integrity is
maintained.
Requirements for qualification of personnel.
Quality management system requirements.
In cases where ALSPI intends to have verification and/or validation performed at the supplier’s premises,
arrangements and methods of product release are submitted in the purchase order information. This includes
materials used in the Ex equipment is in accordance with scheduled drawings, material maintains the particular
material properties (CRT, RTI, or UV resistance), chemical composition, physical properties, and necessary
testing to confirm that the material is in accordance with the Ex certificate or schedule drawings is repeated as
required.
Prior to communicating the purchase information to the supplier, ALSPI ensures that the purchase
requirements are adequate.
The verification of purchased product is performed in accordance with work instruction WI 8.4.2-1,
Receiving Inspection. Where the company or its customer proposes to perform verification activities at the
supplier’s premises, the intended verification arrangements and the methods of product or service release
are specified in the purchasing documentation. Verification by the customer neither releases the company
of responsibility to provide products or services, which are acceptable to the customer, nor does it preclude
subsequent rejection by the customer.
8.5 Production and Service Provision
ALSPI validates any processes for production and service provision where the resulting output cannot be
verified by subsequent monitoring or measurement. This includes any processes where deficiencies
become apparent only after the product is in use or the service has been delivered. Validation
demonstrates the ability of these processes to achieve planned results.
Page 31 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
ALSPI provides procedures, production equipment, working environments and inspection/testing facilities that
together provide assurance with respect to the compliance of the product with type as described in the Ex
certificate.
ALSPI identifies the product throughout the product realization, identifying the product status with respect to
monitoring and measurement requirements. ALSPI controls and records the unique identification of the
product wherever traceability is a specified requirement. ALSPI establishes and maintains procedures for
product identification during all stages of production, testing, final inspection and placing on the market. Traceability
is required with respect to the final product and its significant parts. Traceability can be achieved using serial
number, batch or other acceptable methods.
Page 32 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8 OPERATION
Post-delivery support is usually contractual or regulatory, but not always, and may include but is not limited to:
Engagement with customer to determine if the products or services were to their satisfaction.
On-site installation of equipment.
Contractual arrangements such as warranties or technical support.
Frequently asked questions.
Authentication of the products.
ALSPI identifies any design and development changes and maintains records. Changes that impact parts or
product form, fit or function will have applicable verification and validation performed and approvals prior to
their implementation including, if applicable, approval by the customer, statutory or regulator authority. The
review of design and development changes includes an evaluation on the effect of the changes on constituent
parts and product already delivered. Ref: WI 8.5.6-1, Origination and Use of ECR/ECN.
8.6 Release of Products and Services
The verification of purchased product is performed in accordance with work instruction WI 8.4.2-1,
Receiving Inspection. Where the company or its customer proposes to perform verification activities at the
supplier’s premises, the intended verification arrangements and the methods of product or service release
are specified in the purchasing documentation. Verification by the customer neither releases the company
of responsibility to provide products or services, which are acceptable to the customer, nor does it preclude
subsequent rejection by the customer.
Documented procedures have been established and maintained to monitor and measure the characteristics
of the product to verify that requirements for the product are met.
This is carried out at appropriate stages of the product realization process in accordance with the planned
arrangements. Evidence of conformity with the acceptance criteria is maintained. Records indicate the
person(s) authorizing release of the product for delivery to the customer. Product release and service delivery
to the customer does not proceed until the planned arrangements have been satisfactorily completed, unless
otherwise approved by a relevant authority and where applicable by the customer.
8.7 Control of Nonconforming Outputs
ALSPI ensures that products which do not conform to requirements are identified and controlled to prevent
unintended use for delivery. ALSPI takes actions appropriate to the effects or potential effects, of the
nonconformity when nonconforming product is detected after delivery or use has started. These activities
and responsibilities are defined in documented quality procedure QP 10.2, Non-Conformity and Corrective
Action. Records of the nonconformities and actions taken are kept in accordance with QP 7.5.3, Control
of Documents and Quality Records. Nonconforming products are corrected and subject to re-verification
after correction to exhibit conformity to product requirements.
Page 33 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
8.7 Control of Nonconforming Outputs
ALSPI shall maintain a system such that in the event of the product not complying with the Ex
certificate, and having been supplied, then ALSPI’s customer can be identified.
ALSPI shall take action, appropriate to the degree of risk, where a nonconforming product has
been supplied to a customer.
Where an unsafe nonconforming product has been supplied to a customer, ALSPI shall inform the
customer in writing as well as the body responsible for the verification of the quality system, and the
issuer of the Ex Certificate.
Where it is not possible to trace the unsafe, nonconforming product (e.g. product supplied via a
distributor or for high volume products such as cable glands) then a notice shall be placed in
appropriate publications providing recommended action to be taken.
For all nonconforming products that have been supplied to a customer, ALSPI shall maintain, for a
minimum period of 10 years, records of:
Concessions for the product that take it outside the design, as defined in the Ex certificate and
technical documentation, are not permitted.
Page 34 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
9 Performance Evaluation
9.1.1 General
The company plans and implements suitable methods for determining which aspects of the quality
management system and its processes are to be monitored, measured and evaluated. The frequency and
methods by which our processes are monitored, measured and evaluated is determined and informed by:
All monitoring, measuring and evaluation outputs are documented and analyzed to determine process
effectiveness and to ensure their effectiveness in achieving in-tolerance results, and to identify opportunities for
improvement.
Customer satisfaction is one of the key indicators of the performance of our Quality Management System.
ALSPI, therefore, monitors information relating to our customers’ perception as to whether ASLPI has met
customer requirements.
ALSPI has determined and established the methods used to obtain and to use this information. These
methods include review of Customer Return Reports, repeat customer order volume, and a customer
satisfaction survey that is posted on our website.
ALSPI determines, collects and analyzes appropriate data to determine the suitability and effectiveness of
the quality management system and to identify improvements that can be made using QP 9.1, Monitoring,
Measurement, Analysis and Improvement. This includes data generated by monitoring and measurement
activities and other relevant sources.
Page 35 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
9 Performance Evaluation
ALSPI conducts two internal audits annually to determine whether the quality management system conforms to
the requirements of ISO 9001:2015 (1), EN ISO/IEC 80079-34, ATEX Directive 2014/34/EU and IECEx
Scheme (2) and company requirements and have been effectively implemented. The maximum period
between audits is normally 12 months and shall not exceed 14 months.
ALSPI develops the audit plans annually, taking into consideration the status and importance of the activities
and areas to be audited as well as the results of previous audits. The audit plan is revised after each audit
and updated if needed. The audits criteria, scope, frequency, methods and responsibilities are defined.
Audits are conducted by personnel other than those who perform the activity being audited.
The documented procedure includes the responsibilities and requirements for planning, conducting audits,
ensuring their independence, recording results and reporting to management.
The management accountable for the area being audited is responsible for ensuring that actions are taken
without undue delay to eliminate detected nonconformities and their causes. Follow up activities include
the verification of the actions taken and the reporting of verification results.
9.3.1 General
Executive Management reviews the QMS annually at management review meetings. This review assesses the
continuing QMS suitability, adequacy and effectiveness, identifying opportunities for improvement and needed
changes. Records are maintained for each management review meeting.
The maximum intervals between reviews should normally be 12 months and shall not exceed 14 months.
Top management shall chair the review.
Personnel responsible for the activities detailed in 5.3 shall participate in the review.
Assessment of the QMS is based on a review of information inputs to management review. These inputs
include the following:
Results of audits
Customer feedback
Process performance and product conformity
Status of corrective and preventive actions
Follow-up actions from previous management reviews
Planned changes that could affect the QMS – External & Internal Issues
Recommendations for improvement
Quality Goals
Risk & Opportunities for Improvement & Effectiveness of Actions Taken
Monitoring & Measuring Results
Ex Product (Explosive Atmospheres)
Page 36 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
9 Performance Evaluation
The review includes the overall effectiveness of the quality management system with respect to products
intended for use in potentially explosive atmospheres.
During these review meetings, management will identify appropriate actions to be taken regarding
the following issues:
Responsibilities for required actions are assigned to members of the management review group.
Any decisions made during the meeting, assigned actions and their due dates are recorded in the minutes of
management review.
Page 37 of 38
Issue Date: 03/15/2022 Revision: -6-
Alabama Specialty Products, Inc. ISO9001:2015 Quality Manual
10 Improvement
10.1 General
Identification of continual improvement needs are determined by analyzing customer satisfaction
information, product and process conformance data, supplier performance data, relevant interested parties, internal
audit results and other data and information relevant to quality performance. Management review considers all
pertinent information and defines priorities for improving the quality system. The corrective action and/or auditing
processes are used to formally identify, respond to, verify acceptability of actions and track the corrective
action request or internal audit findings.
ALSPI handles nonconformities in order to control and correct them and deal with the consequences, according to
procedure QP 10.2-1, Control of Non-conforming Product and WI 10.2-1, Issue and Handling of Corrective Action
Request.
Concessions for the product that take it outside the design, as defined in the Ex certificate and
technical documentation is not permitted.
ALSPI initiates actions to continually improve the suitability, adequacy and effectiveness of the QMS. Continual
improvement techniques and processes are applied to areas of the business that have an impact on the quality
of our products and services. We analyze customer satisfaction information, product and process conformance
data, supplier performance data, internal audit results and other data and information relevant to quality
performance. We take necessary actions on results of improvement projects as well as from the Management
Review, which considers all relevant information and defines priorities for improving the quality system. The
corrective action and/or auditing processes are used to formally identify, respond to, and verify effectiveness of
actions taken to address risks and opportunities for continual improvement.
The implementation of the “Process Approach” including the PDCA Cycle and Risks provides verifications that
our QMS is solid, and the achievement of effective process performance.
Page 38 of 38