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    CSM Form

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    Cabsfour Supply
    This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CSM Form

    Uploaded by

    Cabsfour Supply
    279 views1 page
    This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

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    © © All Rights Reserved

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    This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    279 views1 page

    CSM Form

    Uploaded by

    Cabsfour Supply
    This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    ANTI-RED TAPE AUTHORITY

    CLIENT SATISFACTION MEASUREMENT FORM

    Control No: 000001 PSA Approval No. ARTA-2242-2


    Expires on July 31, 2023

    OFFICE OF THE MAYOR


    INFORMATION AND COMMUNICATIONS TECHNOLOGY OFFICE (OM-ICTO)
    HELP US SERVE YOU BETTER!
    This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on
    your recently concluded transaction will help this office provide a better service. Personal information shared will be
    kept confidential and you always have the option to not answer this form.

    Client type: MCG Employees Others

    Date: _________ Sex: Male Female Age: _________

    Region of residence: __________________ Service Availed: _____________________________________________

    INSTRUCTION: Check mark (√) your answer to the Citizen’s Charter (CC) Questions. The Citizen’s Charter is an
    official document that reflects the services of a government agency/office including its requirements, fees, and
    processing times among others.
    CC1 Which of the following best describes your awareness of a CC?
    1. I know what a CC is and I saw this office’s CC.
    2. I know what a CC is but I did NOT see this office’s CC.
    3. I learned of the CC only when I saw this office’s CC.
    4. I do not know what a CC is and I did not see one in this office. (Answer ‘N/A’ on CC2 and CC3)

    CC2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …?
    1. Easy to see 4. Not visible at all
    2. Somewhat easy to see 5. N/A
    3. Difficult to see

    CC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?
    1. Helped very much 3. Not visible at all
    2. Somewhat helped 4. N/A

    INSTRUCTIONS:
    For SQD 0-8, please put a check mark (√) on the column that best corresponds to your answer.
    N/A
    Not
    Strongly Disagree Neither Agree Agree Strongly Applicable
    Disagree nor Disagree Agree
    SQD0. I am satisfied with the service that I
    availed.
    SQD1. I spent a reasonable amount of time for
    my transaction.
    SQD2. The office followed the transaction’s
    requirements and steps based on the information
    provided.
    SQD3. The steps (including payment) I needed
    to do for my transaction were easy and simple. N/A N/A N/A N/A N/A
    SQD4. I easily found information about my
    transaction from office or its website.
    SQD5. I paid reasonable amount of fees for my
    transaction. N/A N/A N/A N/A N/A
    SQD6. I feel the office was fair to everyone, or
    “walang palakasan”, during my transaction.
    SQD7. I was treated courteously by the staff,
    and (if asked for help) the staff was helpful.
    SQD8. I got what I needed from the
    government office, or (if denied) denial of
    request was sufficiently explained to me.

    Suggestion on how we can further improve our services (optional):


    _______________________________________________________________________________________________
    _______________________________________________________________________________________________
    Email address (optional): _________________________________
    THANK YOU!

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