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    Naukri Dipintisingh (7y 0m)

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    Punit
    The document is a resume for Dipinti Singh summarizing her professional experience. She has over 12 years of experience in customer success management, business development, sales, and operations management. Her most recent role was as Deputy Manager at Jubilant Food Works where she handled gift cards and vouchers sales and ensured good customer experience. Prior to that she held roles of increasing responsibility at Jubilant Food Works and Darshak Electronics in customer service and corporate sales.

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    Naukri Dipintisingh (7y 0m)

    Uploaded by

    Punit
    44 views3 pages
    The document is a resume for Dipinti Singh summarizing her professional experience. She has over 12 years of experience in customer success management, business development, sales, and operations management. Her most recent role was as Deputy Manager at Jubilant Food Works where she handled gift cards and vouchers sales and ensured good customer experience. Prior to that she held roles of increasing responsibility at Jubilant Food Works and Darshak Electronics in customer service and corporate sales.

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    The document is a resume for Dipinti Singh summarizing her professional experience. She has over 12 years of experience in customer success management, business development, sales, and operations management. Her most recent role was as Deputy Manager at Jubilant Food Works where she handled gift cards and vouchers sales and ensured good customer experience. Prior to that she held roles of increasing responsibility at Jubilant Food Works and Darshak Electronics in customer service and corporate sales.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    44 views3 pages

    Naukri Dipintisingh (7y 0m)

    Uploaded by

    Punit
    The document is a resume for Dipinti Singh summarizing her professional experience. She has over 12 years of experience in customer success management, business development, sales, and operations management. Her most recent role was as Deputy Manager at Jubilant Food Works where she handled gift cards and vouchers sales and ensured good customer experience. Prior to that she held roles of increasing responsibility at Jubilant Food Works and Darshak Electronics in customer service and corporate sales.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    DIPINTI SINGH Mobile: 09718800442

    E-Mail: [email protected]

    Management career with proven track record of increasing department efficiency, establishing processes and
    exceeding customer expectations. Over 12 years’ experience in customer success management and Business
    Development & Sales.

    Professional Summary

     A dynamic professional with over 12 years of experience in Gift Cards, Gift Vouchers, Key Accounts Management, Sales &
    Marketing, Business Development, Operations Management and Client Relationship Management.
     Business Development and Corporate Sales: Identification of the Corporate which is having good no of Employees
    conducting the meetings with the Facility People for the space in their cafeteria. Making a complete study of the Vendors
    and what all items provided by the company in their cafeteria so as to achieve the minimum ASPD. Making the Initial reports
    so as how much profitability that outlet will give us in return. Conducting competitor analysis & competency mapping for
    keeping abreast of market trends and competitor moves to achieve market share. Identifying & developing new streams for
    revenue growth and maintaining relationships with customers to achieve repeat business.
     Key Accounts Management: Managing Key Accounts of the Company in aspects to Big Corporates & Vendors on all India
    level. Timely Execution of Events & their Payment under the given credit period. Maintain relationship with the clients and
    getting maximum Revenue for the company from them.
     Worked closely in all geographies /zones of India including West, North, and East & South India in major assignments.

    Major | Key Accountabilities

     Customers - External & Internal


     Manage and establish a customer-focused culture by implementing and managing initiatives and tools that
    aim to achieve higher customer satisfaction, loyalty and retention with an efficient and standardized approach
    across by improving NPS scores.
     Provide guidance & training in customer experience and customer service related matters.
     Ensure effective back and front office processes are in place, in order to increase customer retention and
    customer satisfaction thus resulting in reduction of complaints and escalations
     Responsible to track, monitor and closure of customer complaints & escalations within TAT
     Conducting root-cause analysis and sharing the insights as per procedure
     Highlight any process gap and come -up with proposed solution
     Maintain an excellent cross functional relationship between various stakeholders (internal) to be able to
    provide high standard of services to customer to meet and exceed their expectations
     Develop and manage the deployment and monitoring of customer service processes, policies and procedures
    within the quality framework in order to ensure the consistency, efficiency and quality of internal and external
    customer experiences
     Support and participate in quality audits.
     Handle Customer escalations, provide timely resolutions and provide trigger to the management in case of
    any major escalation case or threat to the business and relationship
     Providing reports to the management as and when required by the process or requested by the user as per
    standard procedure.

    Career Overview
    Deputy Manager - Jubilant Food Works (Since July 2020)
     Handled All India profile for Gift cards and Gift vouchers in terms of Sales and guest experience and retention.
     Managed the post-sales relationship of a portfolio of Key Accounts to foster long-term business
    partnerships.
    • Established critical goals or other key performance indicators and aided the customer in achieving their
    goals.
    • Planning and working flexibly to a deadline, overseeing proper implementation of custom solutions.
     Post-COVID, the focus was on forecasting and mitigating churn:
    • Monitored health of all Key, Enterprise and long-tail customers by tracking usage and customer
    satisfaction.
     Identified at-risk renewals, strategized and executed remediation plans with the RMs and Business Heads

    Assistant Manager - Jubilant Food Works (North Region) (July 2014 to June 2020)
    Responsible for maintaining and continually improving the Net Promoter Score [NPS], Customer Satisfaction
    Score [CSAT] by having structured, timely and effective interaction with all customers [Platinum, Gold, Silver and
    Bronze] in the region. Also ensure that company, leadership and departmental vision for customer-centric
    approach is sustained and improved in the region.

    Senior Executive - Jubilant Food Works (East Region) (September 2012 to June 2014)
     Developed corporate sales for East region.
     Introduced Domino’s Pizza Day and bulk order to maximum corporates in the East region.
     Successfully achieving sales targets.
     Organizing and conducting sales promotional activities for the territory.
     Ensuring the development of the customer base.
     Maintaining and improving the customer service experience in the assigned sales areas.

    Darshak electronics Sony India Pvt ltd Executive Corporate Sales (From October ’09 to September 2012)
     Catering to the bulk requirement of Sony LED’s, music systems and other products for hotels, hospitals,
    Government organizations and various trade marketing schemes for Kolkata region.

    PERSONAL SKILLS
     Strong written and verbal communication and presentation skills and ability to influence others
     Ability to develop and maintain good relationships with customers
     Good English language ability in reading, writing and speaking
     Solid interpersonal skills and ability to effectively work with peers, both internally and with customers
     Delivering quality work product while gaining experience and knowledge in specific area of focus and in company
    methods of operation and procedures
     Facilitate basic/local reviews with the support of senior team members. Gather solutions to quality issues with minimal
    supervision.

    Educational Qualification:

     MBA (Marketing & HR) from Unitedworld School of Business, Kolkata in (2012 to 2014).
     Post Graduate Diploma in Advertising, PR and Marketing from Guru Jambeshwar University. (2008 to 2009)
     B.Com. from Bhawanipur Education Society College Kolkata (2005 to 2008)
     IT Skills: MS Office (MS Excel, PowerPoint, MS Word),

    Personal Information

     Date of Birth: 29th September 1987


     Marital Status : Married
     Address: F 403 Indosam75 Sector 75 Noida 201301 UP

    References: Available upon request

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