Dish Manual de Instalacion Completo

Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
The WARNING! symbol means that if you are not careful,

You could injure or kill yourself, or
You could damage equipment or property.
The ATTENTION! symbol means you should pay special attention to:
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.
For Your Safety
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to the
receiver and/or personal injury or death to you. There are no user-serviceable parts inside the receiver.
Opening the receiver case or making unauthorized changes will void the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT AND
DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the public
to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide

This User Guide covers the DISH Player-DVR 921 receiver and software model DP921. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright © 2003 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 94 Inverness Terrace East,
Englewood, Colorado 80112.
Part Number: 132415
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at
www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories. Confidential unpublished
works. © 1992-1997 Dolby Laboratories. All rights reserved.
Table of Contents
Important Safety Instructions ........................................................ iii
Chapter 1 - Introduction .................................................................. 1

Welcome to the DISH Network .............................................................1
Overview ...............................................................................................2
If You Need More Assistance ...............................................................3
Quick Start Guide .................................................................................3
Quick Tours ..........................................................................................4
Satellite Television ..............................................................................16
Off-Air (Terrestrial) Signal Quality .......................................................17
Chapter 2 - Receiver Description and Installation ...................... 19

Receiver Front Panel ..........................................................................19
Receiver Back Panel ..........................................................................22
Remote Control................................................................................... 26
Optimizing Your Remote Control ........................................................28
Installing the Receiver ........................................................................30
Connecting Your Receiver to a Phone Line ........................................35
Setting Up to Receive Off-Air Broadcasts ...........................................37
Chapter 3 - Using the Receiver ..................................................... 43

Using Your Remote Control ................................................................43
Using the Menus .................................................................................47
Using the Program Guide ...................................................................48
Using the View Banner .......................................................................51
Using the Browse Banner ...................................................................51
Buying Pay Per View Programs ..........................................................53
Using Timers .......................................................................................54
Using Themes .....................................................................................61
Using Search ......................................................................................62
Using Favorites Lists ..........................................................................63
Using the DVR Features .....................................................................66
Using Locks ........................................................................................69
Personal Identification Number ...........................................................77
Using Caller ID ....................................................................................77
Resetting the Receiver to Factory Defaults ........................................79
Changing Languages ..........................................................................79
Using Closed Captioning ....................................................................80
Setting Up the Receiver to Control a VCR ..........................................81
Setting Up a VCR for VCR Timers ......................................................82
Using Dolby® Digital Sound ...............................................................83
Using the Remote to Control Other Devices .......................................85
Page i
Contents
Chapter 4 - Dish Antenna Installation...........................................95

IInstalling a DISH 500 Antenna ...........................................................95
Mounting the Dish ...............................................................................96
Installing a Multiple Dish DISH Pro System ......................................102
DISH Pro Wiring Diagrams ...............................................................103
Chapter 5 - Reference...................................................................107
Troubleshooting Tables ....................................................................107
Device Codes ....................................................................................121
Appendix .......................................................................................127
Limited Warranty ...............................................................................127
Residential Customer Agreement .....................................................129
Staying Legal ....................................................................................135
FCC Compliance ...............................................................................135
Index ..............................................................................................137
Page ii
Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Unplug this apparatus during lightning storms or when unused for long periods
of time.
13. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug
is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
Apparatus shall not be exposed to dripping or splashing and no
objects filled with liquids, such as vases, shall be placed on the
apparatus.
Page iii
Safety Instructions
Note to Satellite TV System Installer: This reminder is provided to call the satellite
TV system installer’s attention to Article 820-40 of the National Electrical Code
(NEC) that provides guidelines for proper grounding and, in particular, specifies that
the cable ground shall be connected to the grounding system of the building as close
to the point of cable entry as practical.
Satellite Dish
Coaxial Cable
from Satellite Dish
Ground Clamp Electric Service Equipment
Antenna Discharge Ground Clamps

Unit
Power Service Grounding
Electrode System
Grounding Conductors (NEC Art. 250, Part H)
(NEC Section 810-21)
Safety Tips
• Unplug the receiver from the AC power outlet before cleaning.
• The use of accessories or attachments not recommended by the receiver
manufacturer will void the Limited Warranty.
• Do not place the receiver in an enclosure such as a cabinet without proper
ventilation.
• Do not install the receiver in any area where the temperature can be less than 40°F
or more than 113°F.
• Do not stack the receiver on top of or below other electronic devices.
• Operate the receiver using only the type of power source indicated on the marking
label. Unplug the receiver power cord by gripping the power plug, not the cord.
• Do not overload wall outlets or extension cords, as this can result in a risk of fire or
electrical shock.
• Never insert objects of any kind into the receiver through openings, as the objects
may touch dangerous voltage points or short out parts. This could cause fire or
electrical shock.
• Make sure that the outdoor parts of the antenna system are grounded in accordance
with local, state, federal, and National Electrical Code (NEC) requirements.
• Do not locate the antenna near overhead light or power circuits, or where it can fall
into such power lines or circuits. When installing the antenna, take extreme care to
avoid touching such power lines or circuits, as contact with them can be fatal.
• Do not attempt to service the receiver yourself, as opening or removing covers may
expose you to dangerous voltage, and will void the Limited Warranty. Refer all
servicing to authorized service personnel.
• Use an outlet that contains surge suppression or ground fault protection. For added
protection during a lightning storm, or when the receiver is left unattended and
unused for long periods of time, unplug the power cord from the wall outlet,
disconnect the lines between the receiver and the antenna, and disconnect the
telephone line. This will provide some protection against damage caused by
lightning or power line surges.
Page iv
Chapter 1
Introduction
Welcome to the DISH Network
Congratulations on choosing DISH Network. You are about to experience the

excitement and convenience of Direct Broadcast Satellite (DBS) service. DBS
delivers the very best in picture and sound quality. DISH Network consistently
delivers state-of-the-art, satellite-delivered products and services -- with high
performance, ease of operation, and a wide variety of entertainment options.
Your new DISH Digital Video Recorder (DVR) receiver is totally state of the art
with its three tuners (two satellite and one off-air) for record and playback in
standard or high definition. Additionally, the DVR features and a host of other
functions make it one of the most versatile and exciting devices in home
entertainment.
This receiver offers all the features you'd expect in a high-end satellite product,
including an Ultra High Frequency/Infrared (UHF/IR) remote control, on-
screen program information with search, theme-based program selection,
favorites lists, program locks, digital sound, and more.
In short, this DISH Network receiver is an exciting, easy-to-use device designed
to entertain you today and for many years to come.
Important Information About This Receiver

• Always handle the DVR receiver carefully. Avoid
excessive shock and vibration at all times as this can
damage the hard drive.
• If you have the receiver turned on and need to move it,
unplug the receiver and let it sit for at least one minute
before moving it.
• Do not install the receiver in any area where the
temperature can be less than 40º F or more than 113º F
while the unit is operating.
• If the receiver is cold to the touch, do not plug it in
immediately. Let it sit unplugged at room temperature
for at least 45 minutes before plugging it in.
• Avoid installing the receiver on top of another
electronic device (such as a stereo receiver) as this can
cause heat build-up and vibration.
Page 1
Chapter 1
Introduction
Overview
Before you use your satellite receiver, you need to install the system or have it
installed by a professional technician. For a professional installation, please call
the Customer Service Center at 1-800-333-DISH (3474). If you install the
system yourself, use the instructions in Chapter 2.
A vital part of the installation is to set up the receiver to get the
latest software from the satellite signal. If you are installing a new
system and follow the instructions in Chapter 2, your receiver will
automatically get this software.
References
For information on the system, read Chapter 2, Receiver Description and
Installation beginning on page 19.
For information on any specific feature or function, read Chapter 3, Using the
System beginning on page 47.
For information on assembling and installing a satellite system, read Chapter 4,
Dish Antenna Installation beginning on page 95.
If you have a problem operating the system or receive an error message, use the
Troubleshooting Tables beginning on page page 107.
Conventions Used In This User Guide

The following conventions make it easy for you to use this guide:
• The names of remote control buttons are all uppercase.
Example: Press the MENU button.
• Menus and options that appear on the TV screen are in bold type.
Example: Open the Program Guide.
• Select means to move the highlight to an on-screen option or choice in a
list and press the SELECT/OK button on the remote control.
Example: Select the Locks option.
• Connections on the back of the receiver are in small capital letters.
Example: SATELLITE IN 1
Getting Best Picture Quality

To enjoy viewing high definition programming at its highest resolution and
quality, your DISH HD digital satellite receiver must be connected to an HDTV
set or monitor and be set to display in a high definition format (1080i or 720p).
See page 34 for details.
This DVR product is capable of holding a still video image or
onscreen display on your TV screen indefinitely. On some TVs,
the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult
your TV user guide for information on whether this is a problem
for your TV, what operating/viewing restrictions apply to avoid
this problem, and associated TV warranty coverage.
Page 2
If You Need More Assistance
If You Need More Assistance
If you need help after you read this guide, call Customer Service at 1-800-333-
DISH (3474). You can also call the Customer Service number for information
on professional installation.
Quick Start Guide
After your system has been installed, order and watch your programming using
the following steps.
Step 1: Ordering Your Program Packages

1. Press the POWER button on the front panel to turn on the
receiver.
2. Press the SYSTEM INFO button on the front panel to display Tip: Make sure
the receiver’s System Information menu on the TV screen. your System
Note: The information in the figure below is for example only. Information menu
When you call the Customer Service Center, make sure to use is displayed on
the information displayed on your TV screen. the screen before
you call to order
your program
package.
3. Call 1-800-333-DISH (3474) and tell the Customer Service

Center the system has been installed and you would like to begin
receiving services. A representative will explain the available
program packages. Give the representative information from the
System Information screen.
4. Your services will be turned on via the satellite signal. This
process usually takes just a few minutes.
5. Press the remote control SELECT/OK button to clear the
System Information screen from the TV screen.
Note: You may not be able to view all the channels you ordered
until your receiver finishes taking a software upgrade.
Page 3
Chapter 1
Introduction
Step 2: Finding a Program To Watch
When your receiver has the necessary software upgrade, you can use the Program
Guide to find programs to watch.
1. Make sure the receiver is turned on, with the green front panel Power light on.
To do this, press the remote control POWER button. Also, make sure the TV is
turned on.
2. Press the remote control GUIDE button to open the receiver’s Program Guide
on the TV screen.
3. Use the remote control ARROW buttons to move the

highlight around the Program Guide, and to highlight
a program showing now.
4. Press the remote control SELECT/OK button to tune
the receiver to the program you highlighted.
Quick Tours
This section includes five short tours designed to help you quickly get started using
the receiver’s most important features.
Note: These tours assume that you have completed the receiver installation and
have ordered your programming. To enjoy all the many features of the DVR
receiver, you must have completed the software upgrade (downloaded from a DISH
Network satellite). You can use the receiver before this download completes, but its
features are limited.
Page 4
Quick Tours
Exploring the Menus

Menus are what you use to control and customize the receiver. This short tour shows
you how to open and move around the menus. It also provides a brief overview of
what you can do with the menus.
1. Press the GUIDE button. This opens the Program Guide on the TV
screen. The Program Guide gives a listing of the programs that are
on now or in the future.
2. You can scroll through the Program Guide to find a program to watch. For
now, though, please go on with this tour.
3. Press the remote control VIEW TV button to go back to viewing a
program.
4. To open the Themes menu, press the LEFT ARROW button. The
Themes menu allows you to search for programming by Theme
Categories.
Page 5
Chapter 1
Introduction
5. Select the theme Movies to see a list of movies available for viewing.
6. When you are finished, press MENU.
7. Select Preferences and then Favorites. You can use Favorites Lists to make
the Program Guide and other on-screen lists show only your favorite
channels.
8. Press the MENU button.

9. Select Locks and then Channel Locks. This menu allows you to apply
password-protected locks on a channel-by-channel basis.
10. Press the MENU button to continue with the tour.
Page 6
Quick Tours
11. Select Timers. This menu is used for creating and changing timers used to
trigger automatic channel changes, reminders, or DVR recordings.
This is the end of the tour on Menus. You will find more information on using
menus in the section beginning on page 47.
Finding a Program To Watch

Finding a program to watch on the receiver is easy and fun. This tour guides you
through the various ways to find programs to watch.
1. Press the UP or DOWN ARROW to change the channel
you are watching to the program on the channel above or
below. You can continue pressing the UP or DOWN
ARROW to find other programs.
2. Press the LEFT ARROW button to open the Themes

menu.
Tip: Want to know

how long the
program will be on?
Who are the people
in the movie?
What’s this
program about?
Just press INFO on
3. For example, move the highlight to Movies and press SELECT/OK. You will the remote.
see a list of movies to watch.
4. Select VIEW TV to go back to watching a program.
Page 7
Chapter 1
Introduction
5. Press the right arrow button to display the Browse
Banner. The top of the Browse Banner shows
information about the program you’re watching. The
bottom left of the Browse Banner shows information
on the program that is playing now on the same channel.
The bottom right of the Browse Banner shows
information on the next upcoming program on the same
channel.
Tip: Anytime you’re 6. Press the UP or DOWN button. This changes the
in the Program channel information shown at the bottom of the
Guide and want screen. The bottom right of the Browse Banner
information on a shows information for the programs that are on next.
program before you
select it, just
highlight the
program to show
the details on the 7. Press the VIEW TV button to clear the Browse Banner
upper left area of from the TV screen.
the screen. Press
INFO if some
information is 8. Press GUIDE to open the Program Guide.
d
hidden.
Tip: If you select a

program that is not
yet playing, the
receiver will open
the Event Timers
Create screen.
9. Now you can use the UP and DOWN arrow buttons and the PAGE UP and
PAGE DOWN arrow buttons to move around the Guide and find a program to
watch. When you find a program that interests you, press SELECT to view it.
Page 8
Quick Tours
Using Digital Video Recording (DVR) Features

DVR features let you have fun with live TV because they put you in control. Is
someone at the door or on the phone? Just press PAUSE on the remote. When
you’re ready to start watching the program again, press PLAY. You’ll start up right
where you left off without missing a minute of the program. This tour will show you
how.
1. Watch a program for just a few minutes.
2. Press the PAUSE button to pause the program.
Note: The status bar at the bottom of your screen will show how long the
program has been paused.
This DVR product is capable of holding a still video image or
onscreen display on your TV screen indefinitely. On some TVs,
the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult
your TV user guide for information on whether this is a problem
for your TV, what operating/viewing restrictions apply to avoid
this problem, and associated TV warranty coverage.
3. Press the PLAY button to watch the program from the
place where you paused it.
4. Press the VIEW TV button to go back right away to

watching the program live.
Page 9
Chapter 1
Introduction
5. Press SKIP BACK to skip back ten seconds in the
program.
6. Press the PAUSE button and then press the BACK

button to reverse the program in slow motion. Press the
BACK button once to reverse the program 1/4 the speed
of normal play. Press the BACK button a second time to
reverse at normal speed. If you press the BACK button
repeatedly, the program reverses faster with each press
up to its fastest speed.
Note: The status bar at the bottom of your screen will show how far back you
are going in the program.
7. Press PLAY.
Page 10
Quick Tours
8. Press the SKIP FWD button to jump forward 30 seconds

in the program.
9. Press the PAUSE button and then press the FWD button
to forward the program in slow motion. When you press
the FWD button once, the program advances at 1/15 the
speed of normal play. Press the FWD button a second
time to forward at 1/4 as fast as normal play. Press the
FWD button a third time to play the program. If you
press the FWD button repeatedly, the program advances
faster up to its fastest speed.
Note: The status bar at the bottom of your screen will count down, showing the
amount of time remaining until you go back to live TV.
Note: If you fast forward all the way to the end of the Delayed bar, the receiver
automatically returns to live TV.
10. Press the VIEW TV button to go back to the live program.
~
11. Press the RECORD button to start recording the

program.
Page 11
Chapter 1
Introduction
A message will display asking whether you want to
record the remainder of the program. Select OK to begin
recording now. See Using Quick Record on page 67 for
more information on this feature.
Tip: With DVR

Features, you can
record the same
program you’re
The receiver’s front panel Record light turns on to show
watching, or watch
that you are recording a program.
one program while
recording another. You can use the pause, play, reverse, skip back, forward,
How’s that for or skip ahead features while the receiver is recording the
freedom of choice? program from start to finish.
12. Press the STOP button. This stops the receiver from
recording the program. The receiver’s front panel
Record light turns off to show you have stopped
recording.
Setting Up to Record Programs in the Future

Your new receiver not only lets you have fun with live TV, it makes automatically
recording a movie or favorite program in the future simple.
1. Press GUIDE on the remote to open the Program Guide.
Page 12
Quick Tours
Use the ARROW buttons to find a future program

you would like to record.
Note: Programs that are on currently are displayed in
green. Future programs are displayed in blue.
2. Press SELECT/OK to select the future program
you highlighted.
3. The Event Timer Create menu opens.
4. Select Create. You’ve just set up the receiver to record a program with no need
for videotapes, and no confusing VCR menus to work through.
5. After you have recorded a program or two, you can press DVR on the Tip: You can always
remote to open the DVR Record Event menu. watch a recorded
event while
recording one or two
events that are on
now. See page 14 for
details.
6. This menu lists all the programs you have recorded and all of the timers you
have set up. Move the highlight to the program you would like to watch and
press SELECT/OK.
Page 13
Chapter 1
Introduction
7. This DVR Event screen will open. Select Start Over to watch the event
(program).
You can use the pause, play, reverse, skip back, forward, or skip ahead features
while the receiver is playing the program from start to finish
Watching One Program While Recording Others

The steps below show one of many ways to watch one program while recording
another.
1. Press GUIDE to open the Program Guide. Find a program you
want to watch now.
2. Press SELECT/OK to watch that program.
3. Press the RECORD button. A message will display asking whether

you want to record the remainder of the program. Select OK to begin
recording now.
4. Press GUIDE on the remote. Use the Program Guide to find a program that
you want to watch now. Select that program. You are now watching one
program while recording another.
Page 14
Quick Tours
5. Press RECORD and select OK when the popup displays. You are now
recording two programs at the same time.
6. Press DVR on the remote control. The DVR Record Event screen will open.
You should see the two programs that are recording indicated by the red dot
next to the listings.
7. Select a program that you recorded in an earlier tour (one that is not recording
now), then select Start over.
8. You should now be watching a pre-recorded program while the receiver is
recording the other two events (programs).
Using Picture in Picture (PIP)

Your DISH Network receiver allows you to watch two different programs at the
same time using Picture in Picture (PIP).
Note: You cannot use PIP if either of the programs are High Definition (HD)
broadcasts - both programs must be Standard Definition (SD) broadcasts.
1. Press PIP. The PIP window will open. The program in the small box
will be whatever is playing on the last channel you watched in PIP.
2. Press SWAP on the remote. The channel that was in the PIP window
will now be full screen.
Page 15
Chapter 1
Introduction
3. Press GUIDE on the remote. Use the Program Guide to find a program that
you want to watch now. Select that program.
4. This new program will be full screen.

5. Press SWAP to go back to watching your original program and put this new
program in the PIP window.
6. Press the PIP button again to make the PIP window larger.
7. Press the POSITION button to move the PIP window around the TV screen.
8. Press the PIP button to close the PIP window.
Satellite Television
Satellite television uses satellites in a stationary orbit over the Earth to deliver
television and audio programming. This type of orbit enables the satellites to
stay aligned over one place on the surface of the Earth. Once the satellite dish is
aimed at the satellite, the dish does not have to move to follow it.
Satellite Signal Quality
Rain and Snow Fade

Heavy rain, snow, or cloud cover can block the satellite signal, which can
interrupt your programming service. By aiming the satellite dish to get the
strongest signal during installation, you can help prevent rain and snow from
interrupting the signal. Your service will return after the weather condition has
passed.
Page 16
Off-Air (Terrestrial) Signal Quality
Solar Interference
Twice a year, the sun moves to a position behind the DISH Network satellite as
it orbits the Earth. The exact time of the year that this occurs varies, depending
on the location, but it is near the beginning of spring and again near the
beginning of autumn. The period of solar interference lasts for a few minutes at
about the same time everyday for a few days during the spring and autumn, so
do not be alarmed when it happens.
This is an unavoidable natural event for all television involving the use of
satellites and has an adverse effect on many program providers. During these
brief periods, you will not be able to see programs on DISH Network. Once the
sun has moved from behind the satellite, the programs will reappear.
The audio/video quality on local off-air (terrestrial) broadcast channels depends

on the distance and terrain between the broadcast station and your location, and
on the placement and quality of the antenna you use. If you have questions
about the broadcast channels themselves, contact the broadcaster, not DISH
Network. For more information, see About Off-Air Broadcasts on page 40.
Page 17
Chapter 1
Introduction
Notes
Page 18
Chapter 2
Receiver Description and Installation
Receiver Front Panel
Smart Card Door

The Smart Card is located behind a sliding door at the bottom of the receiver.
This card must remain inserted for the receiver to display programming.
Front Panel Controls

The front panel buttons give you some control over the operation of the receiver.
Each of these buttons works the same way as the same button on the remote
control (except the front-panel button named OUTPUT, which works the same
way as the remote control button labeled SD/HD).
Menu Button
Press the MENU button to display Main Menu choices.
System Info Button
Press the SYSTEM INFO button to open the System

Information screen. You can display this screen whether the
receiver is On or Off.
Page 19
Chapter 2
Output Button
Press the OUTPUT button to select whether video is to be

output on the receiver's High-Definition (HD) or Standard-
Definition (SD) output connections. The HD outputs are the
DISH DVI and YPBPR connections. The SD outputs are the
S-VIDEO, AUDIO/VIDEO OUTPUT 1 (for TV) and OUTPUT 2
(for VCR), and TV SET OUT connections.
If the OUTPUT button is pressed down for 3 seconds, both
HD and SD outputs will display video. The HD output mode
is always set to 480p display format. This mode, known as
“Safe Mode,” is helpful when trying to set up the receiver.
Note: You can watch a program broadcast in SD, in HD
Output mode (note this does not improve the definition of
the original image), and you can watch an HD program in
SD Output mode (note this will reduce the image quality to
that of SD).
Arrows and Select Buttons
Press the ARROW buttons to move the

highlight to an option in a menu. You can
also use these buttons to move up, down,
left, and right when in the Program Guide
or Browse Banner.
While watching TV, the UP and DOWN
ARROW buttons allow you to change
channels.
Press the SELECT button to select the
highlighted option or program in a menu.
Power Button
Press the POWER button to turn the receiver on or off.
Page 20
Receiver Front Panel
Front Panel Indicators
Power Light
This POWER light indicates that the receiver is on or off.
Record Light
The RECORD light turns on whenever the receiver is
recording a program.
HD Output Light
The HD OUTPUT light is on when video is being output on
the DISH DVI and YPBPR connections.
Note: The receiver can display HD only when the HD
OUTPUT light is on and the SD OUTPUT light is off.
When both lights are on, the HD OUTPUT is in the 480p
display format.
SD Output Light
The SD OUTPUT light is on when video is being output on
the S-VIDEO, AUDIO/VIDEO OUTPUTS, and TV SET OUT
connections.
Front Panel Connections

USB Port
The USB Port on the front panel is reserved for future use.
Mic
The MIC jack on the front panel is reserved for future use.
Mic
Page 21
Chapter 2
Tip: Using the Receiver Back Panel

cable labels makes
it easy to tell which
cables connect to
the receiver ports.
The receiver back panel has ports for connecting the receiver to other electronic
devices (depending on your setup, you may not need to use some of these ports).
The receiver's fan has its inlet at the rear of the unit. It is important
that you do not block the ventilation inlet slots, so that the fan can
operate properly. In addition, the receiver should be placed on a
hard, flat surface to allow airflow under the receiver.
Tighten the connections only by hand. If you use a wrench you
might over-tighten the connections and cause damage that would
not be covered by the Limited Warranty.
Satellite In 1 and Satellite In 2

Tip: For the best
viewing The SATELLITE IN connection points are used
experience, you to connect your DISH Network antenna to
should use the off- your receiver so you can receive satellite TV
air tuner provided
signals. The connection is made using RG-6
coaxial cables. These connectors are color
in your Dish DVI-
coded blue.
equipped DISH HD
satellite receiver. Note: Both coaxial cables must be connected
The satellite to the same LNBF unit or switch for the
receiver’s off-air receiver to work properly.
tuner can
integrate off-air 8VSB-TV Antenna In
programming into This input connection receives programming signals from either
its Electronic local off-air broadcasters in both analog and digital broadcast
Program Guide, formats or an analog cable TV system. Use a coaxial cable to
and allow all of the make this connection to an off-air antenna or a cable TV service.
satellite and off-air This connector is color coded black.
programming to be
This input connection can only be used if your receiver is activated
viewed over a
with qualifying DISH Network programming.
single high-quality
digital connection.
Page 22
Receiver Back Panel
TV Set
This output provides good SD picture quality and good mono
sound quality (but not stereo, even if your TV supports stereo
sound). This connection is color coded white.
If you use this port, connect it via a coaxial cable to the standard
off-air antenna input on your TV. Set the receiver's back panel
CH3/CH4 switch for channel 3 or channel 4, and then tune your
TV to that same channel. You must keep the TV tuned to match
the channel set on the receiver's switch.
Note: If you are connecting more than one TV to the receiver, all
TVs must be set to the same channel (3 or 4) as the receiver.
S-Video Output
This output provides the highest quality SD video available.
If you use this output for video, you must still connect the
audio using the AUDIO OUTPUTS or the AUDIO DIGITAL
OUTPUT.
Audio/Video Outputs
The color coded AUDIO/VIDEO OUTPUT 1 and 2 connectors
provide good quality SD video and stereo audio. Use phono
RCA-type cables to connect these outputs to a VCR, for
example, for use in recording. You can also connect the
audio outputs for use with either of the HDTV video
connections (DISH DVI and YPBPR) or the S-VIDEO
connection.
Note: To prevent feedback, use OUTPUT 1 to connect to a
TV and OUTPUT 2 to connect to a VCR.
Audio Digital Output

Connect to the AUDIO DIGITAL OUTPUT with an Audio
Digital Optical cable (available at any consumer electronics
store). This connection point is for use with high quality
digital sound decoding systems.
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Chapter 2
Remote Antenna
This satellite receiver uses the antenna to receive UHF
signals from the remote control. Connect the remote antenna
here, and place it so it does not touch anything. This
connector is color coded green.
Note: You must attach the UHF antenna to the receiver back
panel UHF Remote Antenna connection in order to use the
remote control.
Phone Jack
Connect a telephone cable with a standard RJ-11 telephone
connector to the receiver here, and then connect the cable to
an active telephone line.
USB Port
The USB Port is reserved for future use.
Audio/Video Input
Connect a VCR or video camera to these inputs to display
audio/video from these devices on the active receiver video
outputs. Tune the receiver to Channel 0 to display video
from these inputs.
DISH DVI Output

This digital connection will give you the highest
quality video, both in standard definition and high
definition. Use a DVI cable to make this connection
to your HDTV or HD Monitor. If you use this
output for video, you must still connect the audio
with the AUDIO OUTPUTS or the AUDIO DIGITAL
OUTPUT.
Page 24
Receiver Back Panel
Your receiver may need to be activated with qualifying

programming to display High Definition format on certain DISH
Network HD monitors. Consult your DISH Network HD Monitor's
user guide for details.
You can also connect a VGA/RGB display device to this socket if
it has the correct plug, or by using an adapter. Be sure to use a
DVI-I cable.
YPBPR Output
This connection provides another high quality video output
for high definition viewing. Use a YPBPR cable to make this
connection to your HDTV or HD monitor. The cable is color
coded to match the connections on your receiver and your
TV. If you use this output for video, you must still connect
the audio with the AUDIO OUTPUTS or the AUDIO DIGITAL
OUTPUT.
This output connection is not active if DVI-
HDTV/DISH DVI is connected to a DVI display
device. Your receiver may need to be activated
with qualifying programming to display High
Definition format on certain DISH Network HD
monitors. Consult your DISH Network HD
Monitor's user guide for details.
Page 25
Chapter 2
Remote Control
This section describes the setup of the remote

control for controlling the satellite receiver.
Information about using remote control can be
found in Chapter 3.
If you lose or damage the remote control, you will
not be fully able to access the receiver. If this
happens, call the Customer Service Center at
1-800-333-DISH (3474) to order a replacement.
Note: The remote control shown in this guide is
for example only. The remote that comes with
your receiver may look different.
Page 26
Remote Control
Remote Control Batteries

The remote control comes with AAA batteries. When you
replace old batteries, you should replace all of the batteries.
Use batteries of the same kind, for example, alkaline or
carbon zinc. Don’t mix batteries of different kinds. Alkaline
batteries last longer.
1. Press down on the top of the battery cover and slide the
cover off.
2. Take out all of the old batteries.
3. Put the new batteries in. Make sure you match the plus
(“+”) ends with the plus markings on the battery case.
4. Slide the cover back into place.
Low Battery Warning

When you see a low battery warning message below the Program Banner, the
batteries in your remote control are weak and need to be replaced.
Remote Control Signals: UHF and IR

The remote control uses only UHF radio signals to control the receiver and uses
only IR signals to control other devices.
• UHF signals travel long distances (100 feet or more) and can go through
walls and other solid objects. Because UHF signals travel so far, the receiver
may respond to signals from other nearby remote controls (for example, from
your neighbor). To handle this problem, see Optimizing Your Remote Control
on page 28.
• IR signals travel only short distances (40 feet or less), and can’t go through
walls or other solid objects. You must point the remote control directly at the
device you want to control, with no objects to block the signal path.
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Chapter 2
Attach the Remote Antenna

You need to attach the UHF remote antenna to the receiver's back panel
REMOTE ANTENNA input so you can use your UHF Pro Remote Control. If you
don’t attach the UHF antenna, you cannot use the remote to control the receiver.
Note: Be sure to set the antenna straight up so you can use the remote control
from as far away as possible. Don't let the antenna touch anything.
If your UHF Pro Remote Control isn't working very well from far
away, you may be experiencing interference from objects near
your receiver. To improve your remote control's range, try the
following:
• Place the receiver higher than all of the other equipment in
your entertainment center.
• Provide room above the receiver so that the antenna can be
installed straight up. If this is not possible, tilt the UHF
antenna at about a 30° angle.
• Place the UHF antenna outside the entertainment center by
using a coaxial cable to connect the antenna to the receiver.
• Try moving the receiver to other locations.
• Move any nearby off-air antennas away from the UHF remote
antenna. Do not place an off-air antenna on your receiver.
• Install a UHF attenuator. See page 29 for details.
Optimizing Your Remote Control
Use the following instructions to make your remote control operate more
efficiently with your receiver.
Change the Remote Control Address

Because UHF signals travel long distances and go through walls, a neighbor’s
remote may control your receiver by mistake. To keep this from happening, you
can change the remote address.
1. Press SYS INFO button on the receiver's front panel. The
System Information screen displays and shows the Remote
Address.
Write down this address:
Page 28
Optimizing Your Remote Control
2. Press and hold the SAT button on your remote control for about
three seconds, until all of the mode buttons light up, and then let
go of the SAT button.
3. Use the NUMBER PAD buttons to enter any number between 1
and 16, but not the one you wrote in step 2.
Write down the number you entered:
4. Press the POUND (#) button. If you entered the address cor-
rectly, the SAT mode will flash three times.
5. Press the RECORD button.

Note: Make sure the Remote Address you see on the System
Information screen is the same as the one you entered in step 3.
If it isn't, the remote cannot control the receiver.
6. Press the SELECT/OK button to close the System
Information screen.
Install a UHF Attenuator

Unwanted UHF signals may interfere with signals from the remote control to
the receiver. To prevent such interference, you can install a 10 dB attenuator
(available from many consumer electronics parts stores).
Note: This will help keep out stray UHF signals, but also cut down how far
away you can use the remote control.
Page 29
Chapter 2
1. Remove the UHF antenna from the UHF

REMOTE ANTENNA input on the receiver
back panel.
2. Attach a 10 dB attenuator to the UHF

REMOTE ANTENNA input.
3. Attach the UHF antenna to the attenuator.
Installing the Receiver
This section guides you through the installation of your new satellite receiver,
which includes the following:
• Connecting to your HDTV set or monitor.
• Connecting to your dish antenna and upgrading the software.
• Ordering your programming.
• Setting up to display in HD.
Connecting Your Receiver to an HDTV or HD Monitor

There are two ways to connect this receiver to display high definition
programming quality on an HDTV or HD monitor: using the DVI-HDTV/DISH
DVI connection or the YPBPR connections.
Note: Your new satellite receiver is set to display from the factory in the 480p
format from its HD outputs.
Page 30
DVI-HDTV/DISH DVI
This video output port is the preferred method of connecting the receiver to a
DVI-equipped HDTV or HD monitor for best picture quality and simplest
installation.
1. Connect a DVI cable between the DVI-HDTV/DISH DVI connection on
the receiver and the DVI input on your HDTV set or monitor.
2. Connect audio (red and white) RCA-type cables between the receiver
AUDIO OUTPUTS and the HDTV audio inputs that go with the DVI input
on your TV or monitor.
3. Turn on your receiver and TV.
4. Consult your HDTV User’s Guide, then set your HDTV to display from the
DVI input. Confirm that you are getting a picture from the receiver.
Note: In most cases connecting the DVI cable will provide plug-and-play
control of the monitor’s display resolution and other settings. However,
your HDTV may require selecting a 480p format to display from the
receiver during this installation phase. Consult your HDTV User’s Guide.
YPBPR Connections
If your HDTV or HD monitor does not include a DVI input port, you can use
the YPBPR component video connections to provide high definition picture
quality to your HDTV or HD monitor.
1. Connect between the YPBPR component connections on the receiver and
the HDTV using component video cables.
2. Connect audio (red and white) RCA-type cables between the receiver
AUDIO OUTPUTS and audio input connections that go with the YPBPR
connectors on your HDTV or monitor.
3. Power on the TV and receiver using the front panel power button.
4. Consult your HDTV User’s Guide, then set your HDTV to display from the
YPbPr input in 480p display format. If your HDTV does not support 480p
format on this input, go to step 5. If you are getting a picture from the
receiver, go to the next section.
5. Connect the receiver’s RCA-type audio/video outputs to a corresponding
set of inputs on the HDTV or monitor.
6. Set your HDTV to display from the RCA-type audio/video input connects.
Make sure you are getting a picture from the receiver.
Installing the Receiver in a DISH Antenna System

Before you can begin connecting your receiver to your dish antenna, you must
first complete the preceding section on connecting your TV to the receiver.
Then if you are installing a dish antenna system for the first time, see Chapter 4
- DISH Antenna Installation. Otherwise, if you already have a dish antenna
system installed and peaked for maximum signal strength, complete the
following instructions to connect the dish antenna system to the receiver.
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Chapter 2
1. Connect two RG-6 coaxial cables (see notes below) from the SATELLITE IN
Tip: Using ports on the receiver's back panel to an available port on your switch or
cable labels LNBF in your existing system. See Chapter 4 wiring diagrams for
makes it easy appropriate receiver connections in your system. Peel off the blue sticker
to tell which and affix it to the cable close to where it connects to the SATELLITE IN
cables connect connections on the back of the receiver.
to the receiver
ports. Note: If you are installing your receiver into a system with DishPro LNBFs
(and/or switches), you can have as much as 200 feet of cable between the
LNBF and the receiver. However, you must use only RG-6 coaxial cables
rated for 950 to 2150 MHz. Some cables may say “Swept tested for 2150
MHz.” If you have any doubt about this, ask your DISH retailer, or look on
the container the cable came in. Do not use cable company TV cables or
cables from other satellite TV systems not rated for 950-2150 MHz. These
other cables may cause signal loss. Do not use existing cables such as RG-
59. Also, be sure that any outdoor connections are made using waterproof F
connectors.
Tighten all the coaxial cable connections only by hand. Using a
wrench may over-tighten the connections, causing damage. Such
damage is not covered by the Limited warranty.
2. Plug in the receiver's power cord. Make sure both the receiver and TV are
turned on.
3. You should see the Point Dish/Signal menu appear on the screen. If you do
not, open it by pressing MENU-6-2 on the remote.
4. Select Check Switch. An Attention screen will open. Select Check to run
Check Switch.
5. When Check Switch is complete, you will see an Installation Summary
screen. If the screen shows the correct switch and the message “Satellite
reception verified” for all satellites in your system, go to the next step. If the
Installation Summary screen does not detect all of the satellites your sys-
tem should be receiving, check and retighten (by hand) the cable connec-
tions between your receiver, LNBFs and switches in your system. Then
press Check to rerun Check Switch again.
6. Select OK or Cancel to return to the Point Dish/Signal screen. Then select
Cancel to exit the Point Dish/Signal screen.
7. The receiver will begin taking a software upgrade.
8. When the software upgrade is complete, press VIEW TV and you should
now be able to order your programming.
Page 32
Ordering Your Programming Packages

1. Press the POWER button on the front panel to turn on the receiver.
Tip: Make sure
2. Press the SYSTEM INFO button on the front panel to display the receiver’s
your System
System Information menu on the TV screen.
Information menu
Note: The information in the figure below is for example only. When you call is displayed on
the Customer Service Center, make sure to use the information displayed on the screen before
your TV screen. you call to order
your program
package.
3. Call 1-800-333-DISH (3474) and tell the Customer Service Center the
system has been installed and you would like to begin receiving services.
A representative will explain the available program packages. Give the
representative information from the System Information screen.
4. Your services will be turned on via the satellite signal. This process usually
takes just a few minutes.
5. Press the remote control SELECT/OK button to clear the System
Information screen from the TV screen.
Note: You may not be able to view all the channels you ordered until your
receiver finishes taking a software upgrade. Your receiver may need to be
activated with qualifying programming to display High Definition format
on certain DISH Network HD monitors. Consult your DISH Network HD
Monitor's user guide for details.
Page 33
Chapter 2
Setting Up to Display in High Definition Format

Once the receiver has been activated with qualifying DISH Network
programming, you will be able to receive HD programs to watch. Use the
following steps to select the desired HDTV format.
Note: The default resolution on both HDTV outputs is 480p until the receiver is
authorized and subscribed to a qualifying programming package and the desired
HDTV resolution has been selected.
1. Consult your HDTV user’s guide for the HD format that the TV supports
(1080i or 720p).
2. Press MENU-6-9 on the receiver remote control to bring up the receiver
Display Setup screen.
3. Select the HD format that matches the format your TV will support. The
output format will change automatically and may cause loss of picture. This
is OK - go to the next step.
4. If you were using the SD audio/video input, switch your HDTV to display
from its DISH DVI or YPBPR component inputs. Consult your HDTV
user’s guide for instructions.
5. If required, set up the HDTV to display in the format you desire. Some
HDTVs will automatically adjust to the resolution setting of the receiver.
6. Confirm the receiver is in HD output mode. If it is not, press the OUTPUT
button to put the receiver in HD output mode. The receiver is in HD output
mode when the HD light is on and the SD light is off.
7. Confirm you are watching a picture from the receiver over the HDTV con-
nections.
8. While in this menu, select the Aspect Ratio option that matches your TV:
• 16x9 is the setting for wide screen HDTV display.
• 4x3 #1 is the setting to use on a 4x3 TV which has internal vertical
compression. When fed with a 16x9 program, such a TV
automatically makes the picture letterbox format (black bars top
and bottom), to preserve the correct horizontal and vertical
proportions.
Page 34
Connecting Your Receiver to a Phone Line
• 4x3 #2 is the setting to use on a 4x3 TV which does NOT have

internal vertical compression. When fed with a 16x9 program,
such a TV will not show black bars at the top and bottom, and the
picture will appear tall and skinny.
9. Press Done to save your Output Mode and Aspect Ratio settings.
Connection Diagram Example

The diagram below provides an example how the back panel ports can be used
to connect to an HDTV as well as connections for a VCR, and a home theatre
sound system. Your installation may be different.
Note: To prevent feedback, use AUDIO/VIDEO OUTPUT 1 to connect to a TV

and AUDIO/VIDEO OUTPUT 2 to connect to a VCR.
Connecting Your Receiver to a Phone Line
You must keep each receiver connected to an active telephone line. Otherwise,
you may not be able to order pay per view programs or use all of the DISH
Interactive features. Run a telephone cable with a standard RJ-11 connector
from the receiver's back panel PHONE JACK to an active telephone connection.
Note: You may be able to use a wireless telephone extender. However, this
may not support all the features of some receivers, such as Caller ID.
Note: If you have a Digital Subscriber Line (DSL), you may have to install a
DSL filter between the receiver's back panel PHONE JACK and the telephone
wall jack to successfully connect with the DISH Network. You can obtain a
filter from your DSL provider.
You must also set up each receiver for your telephone system (touchtone or
rotary/pulse), and set a telephone number prefix, if you need a prefix to make
an outside call.
Page 35
Chapter 2
1. Display the System Setup menu.

2. Select the Telephone option to display the Telephone Setup menu (or
press MENU-6-3).
3. Select the Touch Tone or the Rotary/Pulse option in the Phone Type list.
4. If you do not need a dialing prefix call to outside your premises, select the
Save option, and stop here. If you do need to set a prefix to dial outside
your premises (for example, dial 9 to get an outside line), go to step 5.
Note: Usually, you need a telephone number prefix only for business
installations. For most residential installations, all you need to do is set the
telephone system type.
5. Select the Prefix Code option.
6. Enter the number of digits required for the prefix code. The receiver dis-
plays the same number of boxes (highlighting the first box) where you must
enter the digits. Use the NUMBER PAD to enter the prefix code. Enter a
number, then use the RIGHT ARROW to highlight the next box for entry.
7. Select the Done option to save the settings.
Page 36
Setting Up to Receive Off-Air Broadcasts
The 8VSB-TV Antenna/Cable input on your receiver's back panel can be used
to receive and view programming from an off-air antenna or cable service. This
connection can support viewing both ATSC Digital over-the-air broadcasts or Tip: Using cable
analog NTSC over-the-air broadcasts. It can also support viewing analog cable labels makes it
TV service. easy to tell which
cables connect to
This input connection can only be used when your receiver is
activated with qualifying DISH Network programming. the receiver ports.
You can add local off-air channels and assign them network affiliations. Once
you have done this, you can access the channels via the Program Guide or the
Browse Banner in much the same way as you would satellite channels. See
Chapter 3, Adding New Local Off-Air Channels to the Program Guide.
Connect a VHF/UHF off-air antenna or analog cable TV source to the 8VSB-
TV ANTENNA/CABLE port. Peel off the black sticker and affix it to the cable
close to where it connects to the back of the receiver.
Note: The type of antenna required depends on the channels used by, and the
locations of, the local broadcasters for your area. Contact a professional
installer if you are unsure about how to connect an external antenna to this
input.
Make sure to follow the antenna installation instructions correctly.
Ground an outdoor antenna per the National Electrical Code
(NEC) and any local electrical codes.
The audio/video quality on local off-air channels depends on the
distance and terrain between the broadcast station and your home,
and on the placement and quality of the off-air TV antenna you
use. If you have questions about off-air channels, contact the
broadcaster, not DISH Network.
Peaking Your Off-Air Antenna

1. Open the Point Dish screen by pressing MENU-6-2. Highlight the Tuner
Input field and use the UP and DOWN ARROW buttons to select Off-Air.
The following screen displays:
Page 37
Chapter 2
Make sure you have your off-air antenna connected to the receiver’s
8VSB-TV ANTENNA connection.
2. Highlight the Channel field and use the UP and DOWN ARROW buttons
to select a digital off-air channel. Make sure you see a green signal strength
bar and a Locked indication on the Point Dish screen. You can adjust the
orientation of your antenna to maximize the signal strength. If you cannot
get a Locked indication, you may need to upgrade your antenna or relocate
it to a better position.
Scanning For Off-Air Channels

With your off-air antenna set up for best reception, you may now proceed to
scan for off-air channels.
1. Press MENU-6-8 to open the Local Channels screen. If this is the first
time you have opened this screen, it will have no channels listed.
2. Scan for channels by selecting Scan ATV or Scan DTV.
Page 38
3. The scan will take a few minutes to complete (note this picture shows the
scan getting near to completion). When it does complete, you will be
returned to the Local Channels screen.
Note: The (A) or (D) after the channel number/name indicates these are
analog or digital off-air channels. The None shows that you have not yet
assigned this channel a network affiliation or name. The name of an analog
channel can't be determined by the receiver, but you can use the ARROW
and SELECT buttons to check an individual channel and then select Edit
Name. (You can also check one or more channels and then highlight and
select Remove if you don't wish to keep those channels.)
The Arrow at the bottom left means that there are more channels, off the
bottom of the screen, which you can get to with the ARROW keys if you
wish to edit their names or remove them.
4. Select Save to store all listed channels into the receiver's channel list (it
doesn't matter if they are checked or not). You will then be taken out of the
menus back to watching TV.
5. Press MENU-6-8 to open Local Channels screen. Note how it now con-
tains the channels you previously saved. Select a channel and then select
Edit Name to modify the way the channel name displays on your screen.
6. Use the virtual keyboard on the screen to select the letters of your channel
name.
Page 39
Chapter 2
Transmit Channel Numbers

For information on channel numbers, you can visit the National Association of
Broadcasters (NAB) web page at www.nab.org. On this web page, go to
www.nab.org/Newsroom/Issues/digitaltv/DTVstations.asp for a listing of digital
broadcast stations and their Transmit Channel numbers.
Note: Where Transmit Channel is displayed by the receiver, the NAB web
page uses the term RF Channel. These terms mean the same thing.
Another good source of local channel information is available from the
Consumer Electronics Association (CEA) web page at: www.antenna.org. This
website provides recommendations for antenna types and pointing directions.
About Off-Air TV Broadcasts

Off-air TV signals are broadcast from stations on the ground, while satellite TV
signals are broadcast from satellites in space. You receive off-air TV signals
using an indoor or outdoor antenna instead of the satellite dish. You are likely
familiar with analog off-air TV signals - these are the signals that have been
used to broadcast TV for many years. New digital off-air TV signals are
broadcast and received in the same way. Digital off-air TV broadcasting uses
advanced technology like that of the DISH Network to deliver superb picture
quality and CD quality sound. However, Digital off-air signal reception (like
analog off-air signal reception) depends on several things:
• The distance between the broadcast station and your home (the farther away
the station, the weaker the signal);
• The broadcast station's power (the lower the power, the weaker the signal);
• Obstacles between the station and your home, such as mountains, buildings,
trees, or other objects (these may block or reflect the signal before it reaches
you);
• Multiple broadcast stations (to receive good signals from several stations,
you may need to compromise in how you aim the antenna or you may need
more than one antenna).
The effects of poor digital reception are different from the effects of poor
analog reception:
• Poor analog reception usually causes the TV picture to be “snowy” or to
include “ghosts,” that is, multiple images caused by receiving reflected sig-
nals along with the direct signal from a station.
• Poor digital reception may cause the TV picture to be “pixelized,” that is,
broken up into small squares of various colors, or to be lost completely (the
TV screen is all black or all blue).
• Digital broadcasts often provide either a very good picture or no picture at
all.
• You may be able to receive a poor analog signal but not be able to receive a
digital signal at all.
Page 40
To get the best possible digital signal reception, make sure you use the best
off-air antenna for where you live:
• You can receive a limited number of channels using a rabbit ears type
antenna on top of the TV set, or a much larger number via a large UHF/VHF
indoor/outdoor antenna.
• The higher the quality of the antenna you use, the greater its range and the
better its reception will be.
• The Consumer Electronics Association maintains a website,
www.antennaweb.org, that you can visit for help in choosing an antenna.
• You may want to contact a professional TV antenna installer for advice or
help in choosing, installing, and aiming an antenna.
Keep in mind, digital off-air TV broadcasting is in its infancy. So, digital off-
air service may be interrupted because:
• Broadcasters are testing digital signals, and may stop broadcasting without
notice.
• Many broadcasters do not yet have permanent broadcast stations and may be
operating at less than full power.
• Broadcasters are not legally required to provide full-time digital signals for
several years.
• Some digital channels do not broadcast all the time.
If you have questions about off-air channels, contact the broadcasters, not
DISH Network. DISH Network does not broadcast off-air signals and so cannot
do anything to change off-air signal quality. However, the receiver's digital
channel setup menus provide a signal strength bar that can help you in aiming
the off-air TV antenna for the strongest possible signal.
Page 41
Chapter 2
Notes
Page 42
Chapter 3
Using the Receiver
Using Your Remote Control
The following section describes how to use the remote control with your
satellite receiver. The remote control must be in SAT mode for the buttons to
control the satellite receiver. For information on using the remote to control
your VCR and other devices, see Setting Up to Control Other Devices on
page 85.
SAT Mode Button
Press the SAT mode button to set the remote to SAT mode, to control
the receiver. The SAT mode button’s back light turns ON briefly to
show that the remote is set to SAT mode.
Note: If the remote is programmed to control a DISH Network HD Monitor,
pressing the SAT button will also turn on the receiver.
Power Buttons
Press the top POWER button to turn the receiver on or off. Press the
TV POWER button to turn the TV on or off.
Note: You must program the remote to control your TV for the TV
POWER button to work as described. See page 85 for instructions.
Menu Button
Press the MENU button to open the Main Menu.
Page Up and Page Down (Arrow) Buttons

Press the PAGE UP button or the PAGE DOWN button to
move, page by page, through the Program Guide, a Theme list,
a Favorites List, an Event Timers list, a DVR Events list, or a
list of channels.
SD/HD Button
Press this button to toggle between HD OUTPUT mode, where only the
HD video outputs are enabled, and SD OUTPUT mode, where only the
SD video outputs are enabled.
During normal viewing, pressing the SD/HD button and then within 3 seconds
pressing the PAGE UP button will force the receiver into HD Output mode.
Pressing the SD/HD button and then within 3 seconds pressing the PAGE
DOWN button will force the receiver into SD Output mode. This sequence is
useful for automated home theatre systems or if the receiver is in another room
and the front panel HD and SD OUTPUT indicator lights are not visible.
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Mute Button
Press the MUTE button to turn off the TV sound. Press it again to
restore the TV sound to the previous level.
Note: You must program the remote to control your TV for the MUTE button to
work as described. See page 85 for instructions.
Volume Button
Press the minus (-) side of the VOLUME button to lower

the TV volume. Press the plus (+) side of the VOLUME
button to raise the TV volume.
Note: You must program the remote to control your TV for
the VOLUME button to work as described. See page 85
for instructions.
Guide Button
Press the GUIDE button to open the Program Guide. When the
Program Guide is open, press the GUIDE button to switch among
your Favorites Lists.
Arrow Buttons
• Change channels while watching TV - Press

the UP or DOWN ARROW button.
• Open the Browse Banner - Press the RIGHT
ARROW button.
• Show Themes - Press the LEFT ARROW
button.
• Move around within the Program Guide,
menus, and Browse Banner - Press the UP,
DOWN, LEFT, and RIGHT ARROW
buttons.
Select/OK Button
Press the SELECT/OK button to select the option you highlight in a

menu.
Recall Button
Press the RECALL button to go back to the last satellite receiver

channel you were watching. Press it again to switch between the last
two satellite receiver channels you were watching.
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Using Your Remote Control
Info Button
Program information - Press the INFO button for more information
about a program you are watching, or when you have the Program
Guide, Browse Banner, or Themes list open.
View TV Button
Press the VIEW TV button to close all menus and go to watching
programming. Press the VIEW TV button to briefly display the
Program Banner while watching a program.
Cancel Button
Press the CANCEL button to cancel and go back to the previous
menu or to watch a program.
Dish Button
Press the DISH button to go to Dish Home.
Note: This feature may not be available now but may become
available with a future software upgrade.
Number Pad Buttons
When watching a program or with the Program Guide
open, use these buttons to enter a channel number to
change to that channel.
• When the Program Guide is open, you can skip
ahead and then back a number of hours. Just enter
the number you want to skip ahead (or back), and
then press the RIGHT (or LEFT) ARROW button.
• Use these buttons to enter menu option numbers
instead of highlighting the option and then pressing
the SELECT button.
• Use these buttons to enter numbers in a menu:
• Highlight the place where you want to enter the first number, and press
the appropriate number buttons on the remote.
• Use the LEFT or RIGHT ARROW button to move the highlight to the
next place where you want to enter a number. When you are done
entering numbers, press SELECT.
Pound Button
Press the POUND button to display the Search screen. Also, you use
this button in several procedures in this User’s Guide.
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Format/Star Button
Press the FORMAT/STAR button to change the aspect ratio of TV
screen. Press the button repeatedly to cycle through all of the available
aspect ratios. These aspect ratios will vary depending on the format of
the transmitted program (and on the 16x9 or 4x3 setting in the Display Setup
menu). You can use the button to select the picture format you prefer.
Note: The range of settings depends on the format of the program you are
watching.
Recover Button
Press the RECOVER button if you accidentally change the channel
or video input on your TV and cannot get the picture back from your
satellite receiver. When you press the RECOVER button as
described below, the remote control sends commands to your TV to
change channels or video inputs to try to get you back to watching satellite
programming. This procedure works only if you have accidentally changed
the TV channel or video input. It does not recover lost satellite signal (See
Chapter 5 - Reference for troubleshooting information).
The following setup is required to use the RECOVER button:
• The remote control must be set up to control the TV and, if installed, the
VCR (see page 85).
• If a VCR is installed, make sure it is connected as shown on page 35.
To use the RECOVER button, complete the following instructions:
1. Press and hold the RECOVER button until all four mode buttons light, and
then let go of the button. The SAT mode button flashes twice and then all
four mode buttons flash three times.
2. Press the RECOVER button. Wait for the TV or VCR mode button to flash
once and then all four mode buttons to flash once.
3. If you see the System Info screen, press the SELECT button to close the
screen. You have recovered your satellite video.
4. If you do not see the System Info screen, repeat steps 2 and 3 until you
have recovered your satellite video.
Note: Press any remote control button other than the RECOVER button to
end this procedure.
DVR Buttons
Use these buttons to record or play back a DVR
program. See Using the DVR Features on
page 66 for details.
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Using the Menus
PIP Button
Use the PIP button open the PIP window. To make the PIP window
larger, press this button again. Press it a third time, and the PIP window
will close.
Note: Remember - PIP is only possible when the program in the full screen and
the program in the PIP window are both SD broadcasts.
Swap Button
Press the SWAP button to switch the video in the main display with
the video in the PIP window.
Position
Use the POSITION button to move the PIP window to different
positions on the screen.
Using the Menus
How to Make a Choice in a Menu

In some cases there are two ways to make a choice in a menu list.
• Move the highlight to the menu option you wish to choose and press
SELECT on the remote
• If the option has a number, you can press the matching NUMBER button(s)
on the remote or optional keyboard to select that option.
How to Make a Choice in a Menu List
Your DVR Receiver has two kinds of lists.
• A single choice list allows you to make only one choice in a list. If you
make another choice, you do not keep the earlier choice. For example, in the
menu shown below, the TV Listing option is highlighted. If you were to
move the highlight to the Preferences option, TV Listing would no longer
be highlighted.
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• A multiple choice list allows you to make more than one choice at a time. If
you make another choice, you keep all your earlier choices. For example, if
you were to select 0 Aux in the list of channels shown in the following
figure, and then 4 KCNC, there will still be a check mark in 0 Aux showing
that it is still selected.
How to Cancel a Procedure

To cancel any procedure, press the remote control CANCEL or VIEW TV
button before you do the last step of the procedure. To return to watching a
program, press VIEW TV on the remote control.
Using the Program Guide
You can use the Program Guide to see what programs are on and to change
channels. To access this guide, press GUIDE on the remote.
• A red background behind a channel usually means you have not subscribed
to the channel. After you subscribe to a channel, you can tune to it. To
subscribe to a channel, please call 1-800-333-DISH (3474).
• The Program Guide shows which Favorites List is active. If AllChan is
active, the Program Guide shows all the channels. The AllSub Favorites
List shows only the channels in your subscription. If you activate another
list, the Program Guide shows only the channels on that list.
Note: Programs that are currently showing are displayed in green. Future
programs are displayed in blue.
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Using the Program Guide
• The (DD) sign shows a program has Dolby® Digital sound.

• The Program Guide shows programs on now and coming on within the
next nine days. The guide does not show programs that have ended.
Note: You must be able to receive satellite programming from the 110°W
orbital location, for the Program Guide to display information on programs
for the next nine days. Otherwise, you can only display two days.
Set the Channel Order in the Program Guide
You can set up the Program Guide to list channels in descending order, with the
highest channel number at the top, or in ascending order, with the highest
channel number at the bottom.
Note: If you do not set a channel order, the Program Guide lists the channels in
descending order.
2. Select the Preferences option and then View Preference, or press

4-2.
3. Under Guide Order, select the

Ascending or Descending
option.
4. Select Done to accept the changes and exit this menu. If you do not want to
accept the changes, press CANCEL or VIEW TV on the remote control.
Select a Program in the Program Guide

1. Press GUIDE to open the Program Guide.
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2. Enter the channel number you want. The Program Guide shows the channel
you entered and several others.
3. Use the ARROW buttons to move around in the Program Guide.

4. If you want to skip forward or backward in time a specific number of hours:
a) Enter the number of hours you want to skip. The Program Guide shows
this number of hours.
b) Press the RIGHT ARROW button to move
forward. Press the LEFT ARROW to move
backward.
c) If you want to skip the Program Guide

ahead one day (24 hours) at a time. To do
this, press the SKIP FWD button. To
continue moving forward more days, keep
pressing the SKIP FWD button. Use the
SKIP BACK button to go back one day at a
time.
5. Move the highlight to the program you want. You

can press the INFO button for more information
about the program you highlighted. Press the
CANCEL button or select Done to go back to the
Program Guide.
Note: If you select a future event, you are creating
a timer for that event (see page 54).
6. Press the SELECT button to change to the new channel.
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Using the View Banner
Using the View Banner
You can use the View Banner to find out more about a
program you are watching, while you watch it. The
receiver displays the View Banner for a few seconds at
the top of the TV screen every time you change the
channel or press the VIEW TV button.
Using the Browse Banner
Use the Browse Banner to see what other programs are on and not miss any of
a program you are watching. When the Browse Banner is open, you will see
the View Banner information on the current program at the top of the screen
and on the left side of the Browse Banner at the bottom of the screen. At the
bottom right of the screen is information on the program that is on next on the
same channel. Press the UP or DOWN ARROW and the bottom left of the
Browse Banner will change to show information on programs that are on at
the same time on channels above or below the one you’re watching. The bottom
right of the Browse Banner will show information on programs that are next on
the channels above or below the one you are watching.
If you use the All Chan Favorites List (the name of the list is displayed at the
bottom of the Browse Banner), the Browse Banner shows all channels. If you
activate a Favorites List you created (see page 63 to use Favorites Lists), the
banner shows only the channels you put on that list. If you hide adult channels
and lock the receiver, the banner does not show any of these channels.
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Open the Browse Banner

While you watch a program, press the BROWSE
(RIGHT ARROW) button.
Select a Program with the Browse Banner

• If you use the Browse Banner to find a program you want to
watch, and the program is on now, press the SELECT button to
tune to the program.
• If the program comes on sometime in the future, and you press
the SELECT button, this opens a menu where you can set a
timer for the program.
Close the Browse Banner

Press the CANCEL button.
Change the Channel Order

1. Press MENU-4-2 to open the View Preferences menu.
2. Scroll to select View Order and select either Ascending or Descending.
• Ascending order will show the next higher channel when you press the
DOWN ARROW and the next lower channel when you press the UP
ARROW with the Browse Banner open.
• Descending order will show the next lower channel when you press the
DOWN ARROW and the next higher channel when you press the UP
ARROW with the Browse Banner open.
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Buying Pay Per View Programs
Buying Pay Per View Programs
To buy Pay Per View programs, you must connect the receiver to an active
phone line.
Watch a Pay Per View program on as many as six TVs connected to six
receivers. Order the program for each receiver but you pay for the program only
once.
1. Select a Pay Per View program in the Program Guide.
2. To buy the Pay Per View program, select the Yes option. The receiver
displays a menu where you must confirm the purchase.
3. Select the Yes option to confirm the purchase.
Note: You can prevent others from purchasing Pay Per View programs by using
locks.
Review Pay Per View Purchases
2. Select TV Listing then Purchase History or press 1-5 on the
remote.
3. This opens a list of events you’ve purchased, including those you have
watched and those you purchased but have not yet watched.
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4. Select the Done option to exit the list.
Using Timers
Event timers let you set up the receiver to tune in future programs and/or record
them with the DVR features. An “event” is a program, sports event, pay per
view movie, or anything else on satellite TV.
• You can set a one-time event timer with Quick Record.
• You can set an automatic event timer for a program listed with start and stop
times in the Program Guide. This can be a program that comes on each day
or each week.
• A manual event timer lets you set custom start and stop times for a timer.
Because your DVR receiver has two tuners, you can set two different timers
for the same time. For example, you could record a half-hour sitcom on one
channel from 8:00 to 8:30 PM, while recording a movie on another channel
that is on from 8:00 to 10:00 PM.
• The receiver has only one off-air tuner, so you cannot record two off-air
programs at once, or record one off-air program while watching another off-
air program.
Note: You cannot record programs from off-air analog channels.
Timer Types
DVR - Reminds you a program is about to start; tunes the receiver to the
program when it begins; starts recording the program onto the internal hard disk
drive.
Auto-Tune - Reminds you a program is about to start; tunes the receiver to the
program when it begins.
Reminder - Reminds you a program is about to start.
VCR - Reminds you a program is about to start; tunes the receiver to the
program when it begins and starts a VCR to record the program. However, you
must remember to turn the VCR on and insert a videotape in it.
Note: You cannot record a program to a VCR until you set up the receiver to
record to a VCR. For information on doing this, see page 81.
Timer Frequencies
Once - Applies to a one-time program. The receiver deletes this timer right after
the timer has completed.
Weekly - Works once a week on the same channel at the same time on the same
day. You can apply this timer to a repeated program.
Daily - Works on Monday through Sunday on the same channel at the same time
each day. You can apply this timer to a repeated program.
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Using Timers
Mon.-Fri. - Works on Monday through Friday on the same channel at the same
time each day. You can apply this timer to a repeated program.
When a Timer Starts a Recording

For three minutes before an event timer starts a recording, the receiver displays
a small blinking “clock” symbol on the TV screen. This symbol disappears
when the program begins. While the symbol is displayed, you may do one of the
following:
• Press the remote control CANCEL button to clear the
symbol from the TV screen. This does not affect the
timer; it will work.
• Press the remote control INFO button to see more

information on the event timer. If you do this, you have
the following choices:
• Select the OK option to continue with the event timer.

• Select the Stop Timer option to stop the event timer.
Note: Pressing INFO about a timer event only works one time. Subsequently
pressing the INFO button results in the current program’s information being
displayed in the normal way.
Event Timers
You can also create a timer for a future event. When you create a timer, you
have more choices in terms of how the event is recorded and whether or not it is
protected. To do this:
1. Find the program that starts in the future you want to record using the
Program Guide or Browse Banner.
2. Highlight the event.

3. Press SELECT.
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4. This Timer menu will open.
The default procedure is to record the event in your DVR list on your internal
hard drive. Optionally, you may do the following:
• Select Auto-Tune if you want the receiver to tune to the program shortly
before it starts but not record it.
• Select Remind if you want to be reminded the event is about to start, but
don’t want to record it or have the receiver automatically tune
to it.
• Select VCR to record the program to a VCR.
Note: You cannot record a program to a VCR until you set up the receiver to
record to a VCR. For information on doing this, see page 81.
5. Next, you can select a Timer Frequency option.
You will see a check mark next to Once. If you
want to record the program more than once,
select another option.
6. If you want to start the recording early, highlight the Start box and then use
the NUMBER PAD buttons to enter the number of minutes such as 0, 2, 5,
etc.
7. If you would like to extend the recording time past the end of the program,
move the highlight to the box to the right of End. Then use the NUMBER
PAD buttons on the remote to enter another number of minutes such as 2, 4,
30, etc.
8. You can protect this program from being
automatically deleted. To do this, select the
Protect Recording option.
Note: This option applies only to DVR events.
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Using Timers
9. After you have made all your choices, select the

Done option to save the event timer. The
receiver displays a timer symbol in the Program
Guide, and also when you press the Info button
to get information about the program.
Note: If you recorded it as a DVR event, then it
will also show up on the DVR list after it is
recorded.
To Set A Second Event Timer for the Same Time

If you would like to set another timer for the same time as the timer you just set,
do this:
1. Press GUIDE on the remote to open the Program Guide.
2. Find a program that is on at the same time.
3. Highlight the program and press SELECT. The Event Timer Create menu
will open.
4. Select the options you want, and then select Create.
Manual Timers
If you want to set an manual event timer, or if you want to edit an existing timer,
perform this procedure:
1. Press MENU-7 to open the Timer Management screen.
2. Select Create (or select an existing timer and then select Edit).
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3. The Manual Timer Create screen displays. Set the Type, Frequency, and
Channel for the timer you are creating. Scroll to Set Time. Press SELECT.
4. The Timer Date Set screen displays. Scroll to the Start Time field. Use the
number pad on your remote control to set the time.
5. Scroll to AM or PM and press SELECT/OK.

6. Scroll to the End Time field. Use the number pad on your remote control to
set the time.
7. Scroll to AM or PM and press SELECT/OK. When you are finished setting
the time, scroll to Create and press SELECT/OK.
8. Scroll to the Done button and press SELECT/OK. You created a timer.
When Timers Overlap

If you try to create more than two timers for programs that overlap, the receiver
displays a Timer Conflict screen with the dates and times of the programs that
have already been set. The top entry is the current timer for the time slot. The
bottom entry is the new timer that your attempting to create. The receiver also
displays this menu if a program time has changed, causing one timer to overlap
another. You must edit or delete one of the timers.
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Using Timers
1. Use the UP or DOWN ARROWS to highlight the program you no longer

want a timer set.
2. Press SELECT/OK to open the Timer Conflict Resolution screen (which
has Delete This Timer highlighted).
3. Select Yes to delete the timer.
4. Select Done.
How to Edit or Delete a Timer

You can edit almost any feature of an event timer. To do this:
1. Press MENU-7 to open the Timer Management screen.
2. Press the LEFT ARROW, select the timer you want to edit, and then press
the RIGHT ARROW.
3. If you want to delete the timer, move the highlight to Delete. Press SELECT.
The timer will be deleted from your list of timers.
4. If you want to change the timer, move the highlight to Edit. Press SELECT.
The Timer menu will open. You can now change the Timer Type, Timer
Frequency, and Channel. To do this, move the highlight to the option you
want to change and press SELECT.
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5. If you want to make sure the receiver does not

write over this program without notifying you
first, select the Protect Recording check box.
Note: This option is available only for DVR timers.
6. If you want to change the Start or End time, move the highlight to Set Time
and press SELECT. You will see this menu. To change the Start Time, move
the highlight to the box next to hour. Use the NUMBER buttons to enter a
new hour.
7. Move the highlight to the minute box and use the NUMBER buttons on the
remote to enter new minute numbers.
8. If you want to change the End Time, move the highlight to the hour box next
to End Time, and use the NUMBER buttons to add a new number of hours.
9. To change the minutes under End Time, move the highlight to the minute box
and use the NUMBER buttons on the remote to enter new numbers.
10. If you want to change the Date, move the highlight to the first (Month) box
and use the NUMBER buttons on the remote to enter a new month. If you do
not need to change the month, skip this box and move the highlight directly to
the Day box, and use the number buttons to enter a new day.
11. When you have made all the changes you want to make,
select Create.
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Using Themes
Using Themes
1. While you watch a program, press the THEME (LEFT

ARROW) button to open the Theme Select menu.
2. Select the option for a theme. This opens a list of programs

like this example.
Note: If you hide adult channels and lock the receiver,

Themes lists do not show any adult programs on these
channels.
3. To search faster, press either PAGE UP
or PAGE DOWN.
4. Move the highlight to a program.

You can press the INFO button for more information about
the program you highlight. If you do, select Done to go back
to the list of programs.
5. Press the SELECT/OK button to watch
the program.
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Using Search
1. Press MENU-1-2 on the remote. The Search screen will open.
2. Move the highlight to the Enter in Search Criteria field.

3. Search for information by doing one of the following:
• Use the remote control number pad to enter the letters in the Enter in
Search Criteria field. NUMBERS 2 through 9 have telephone-style
numbers written above them. To enter an H, for example, press 4 twice
because H is the second letter listed above the 4 on the number pad. For
example, if you are searching for Rudy Fremmel Presents:
Press three times for an R.
Press twice for a U.
Press once for a D.
Press three times for a Y.
Note: You may enter up to 31 characters (letters and spaces) for your
search.
• Move the highlight to the Open Keyboard button and press SELECT/OK.
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Using Favorites Lists
A virtual keyboard will open up at the bottom of the screen.
Use this keyboard or the optional IR keyboard (available separately) to

enter the name of the program you want to find. When you have entered the
complete name, select Done.
Note: You may enter up to 31 characters (letters and spaces) for your search.
4. Select the Search option. When the search completes, you will see a screen
listing the name of the programs found that match your search, and their start
and stop times.
Note: If you want to look for repeats of the same program you are currently
watching, just press the POUND (#) button on the remote control. The
Search menu will display, with the program title in the Search field.
5. Move the highlight to the program you want to SELECT.
6. Press SELECT. If the program is currently playing, that program becomes
the currently showing video. If the program is a future event, the Event
Timer Create menu will open.
7. If you are satisfied with all the options, press SELECT to Create the
recording.
8. Select Done to exit this menu.
Favorites Lists are lists of your favorite channels. You can create and change
the lists yourself, adding and removing channels as you wish. Your favorite
channels can be grouped into no more than four lists. For example, one
Favorites List could have 100 channels and a second list only 10. Or all four
lists could have 50 channels each.
• When you make a Favorites List active, the Program Guide displays only
the channels in that list. Also, the receiver skips channels that are not on the
list when you use the remote control UP or DOWN ARROW button to
change channels.
• The All Chan Favorites List contains all the channels. You cannot make
any changes to the All Chan list.
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• The All Sub Favorites List contains all the channels in your subscription.
You cannot make any changes to the All Sub list, except by changing your
subscription.
• Each Favorites List has a unique color in the Program Guide. You can
give each list a name. When you first get the receiver, the four lists are
named List 1, List 2, List 3, and List 4. The lists are empty until you add
channels to them.
Note: If you choose a program using Theme, the receiver tunes to the channel
for that program whether or not that channel is on the active Favorites List.
You must do two things to use Favorites Lists:

1. Set up the list(s) you want. See Set Up or Change a Favorites List, below.
2. Apply a list. Please see Apply a Favorites List on page 66.
To Set Up or Change a Favorites List
2. Select Preferences and then Favorites or press 4-1 on the remote.

3. The Favorites menu will open.
4. To create a new Favorites List, move the highlight to List 1 (or List 2, List
3, or List 4) and press SELECT/OK. Press SELECT/OK again to Modify
List 1. This menu will open.
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5. Move the highlight to a channel you want on your Favorites List and press
SELECT. A check mark will appear next to the channel. If you want to add
more channels, move the highlight to the next channel you want on the list
and press SELECT.
6. Continue selecting channels for your list. When you
have selected all the channels you want on your
Favorites list, select Done.
Note: You can select the Clear All option to remove
all the channels from the list you just created. Or, you can move the
highlight to a channel you would like to delete from the list and press
SELECT. The check mark next to the channel will disappear.
Name a Favorites List

You can name a Favorites List.
1. Press MENU on the remote and select Preferences and then Favorites or
press MENU-4-1 on the remote.
2. Move the highlight into the box labeled List 1 and press SELECT. Next,
select Edit Name.
3. Use the on-screen keypad or optional keyboard to delete this name by
selecting Back until List 1 disappears. Then type in a new name for the list
using the on-screen keypad or optional keyboard.
Note: A Favorites List name must be at least one letter and can be as many
as ten.
4. When you finish entering the new name, select Done. You will see that there
is now a new list under Favorites with the name you just entered.
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Apply a Favorites List

To apply a Favorites List, open the Program Guide and press the GUIDE
button to apply the next list. The Program Guide shows the name of the list that
is active. Keep pressing the GUIDE button to switch among the lists.
Note: Unless you create at least one Favorites List, pressing the Guide button
switches between the AllChan list and the AllSub list.
Note: You can cycle through all your Favorites lists by repeatedly pressing the
remote control GUIDE button while in the Guide.
Using the DVR Features
DVR features are great because they put you in charge of TV. You can pause
live TV, skip back, record the program you’re watching and much, much more.
Using the DVR Buttons
Press PAUSE to pause the program you’re watching
whether it’s live TV or a program you recorded.
This DVR product is capable of holding a still
video image or onscreen display on your TV
screen indefinitely. On some TVs, the presence
of fixed images for extended periods of time
may cause them to be permanently imprinted on
the screen. Consult your TV user guide for
information on whether this is a problem for
your TV, what operating/viewing restrictions
apply to avoid this problem, and associated TV
warranty coverage.
If you paused live TV, just press the PAUSE button again
(pressing the PLAY button has the same effect) to go back to
viewing your program where you left off — and not miss a
minute of your program (up to two hours). When you’re in
pause mode, you’ll see a bar at the bottom of the screen
showing how long the program was paused.
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Using the DVR Features
Press STOP to stop recording or to stop playback of a

recorded program.
Press the FWD button to advance quickly through the

program. Press the PAUSE button and then press the FWD Tip: In Forward and
button to forward the program in slow motion. When you Rewind, pressing the
press the FWD button once the program advances at 1/15 the button again
speed of normal play. Press the FWD button a second time to increases the speed
forward at 1/4 as fast as normal play. Press the FWD button
of the action. There
a third time to play the program.
are four speeds: X4,
Press RECORD to record the program you’re watching. Just X15, X60, X300.
remember, you’ll start recording from where you are in the
program and not at the beginning. If you’ve been watching
the entire program and want to record it from the beginning,
just press the BACK button.
You can go backwards toward the start of your program by
pressing the BACK button. Press the PAUSE button and
then press the BACK button to reverse the program in slow
motion. Press the BACK button once to reverse the program
1/4 the speed of normal play. Press the BACK button a
second time to reverse at normal speed.
SKIP FWD lets you skip forward about 30 seconds in a
recorded program each time you press the button. Press the
PAUSE button and then press SKIP FWD to advance the
recording one frame at time.
SKIP BACK takes you back about 10 seconds each time you
press the button. Press the PAUSE button and then press the
SKIP BACK button to reverse the recording one frame at a
time.
Using Quick Record

Quick Record lets you record a program you are watching now in the main
video window.
1. While you are watching a program you want to record,

press RECORD.
Note: You can record starting at any point of the program
that is contained within the pause buffer. Use the DVR
keys to go to the starting point of your recording, and then
press RECORD to record from that point forward.
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2. The Record Remainder of This Event screen will open.
3. Select one of the following:
• OK - Begin recording now.
• Options - Opens the Start Recording Options screen.
4. If you opened the Start Recording Options screen, select one of the
following:
• Stop at End of Event - Select this option so that the receiver will
automatically stop at the end of the event.
• Manual User Stop - Select this option if you want to stop the recording
yourself by pressing the STOP button on the remote control.
• Extend Timer After End of Event - Select this option if you want to
extend the recording time beyond the end of the event. This option
opens another screen where you can set the exact number of hours and
minutes you want the recording to continue after the scheduled end of
the event.
• Create a Repeatable Timer - Select this option to create a timer for a
future event.
• Record Entire Event - Select this option if you have been watching the
event from the beginning so that the receiver will record the entire
event. This option is available only if you have been watching the event
from the beginning.
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Using Locks
Using Locks
The Lock feature allows you to lock your receiver to prevent others from
purchasing PPV events or watching inappropriate programs.
You must do two things to use locks:

1. Set the locks you want (see the next
few pages).
2. Lock the receiver. This is how you apply the locks
you set (that is, you make them work). See Lock or
Unlock the Receiver on page 76.
Create a Password
You cannot set a password until you have locked something. In this example, we
will hide adult channels.
1. Press MENU and then Locks or
press MENU-5. This menu will
open.
2. Move the highlight Hide Adult
and press SELECT.
3. Move the highlight to Enable
All Locks and press SELECT.
4. Select Done.
5. The Enter your new password

menu will open. Enter a new 5-
digit password and then enter
the same password again in the
boxes below.
6. Select Done to save the
password and exit this screen.
Very Important: After you create a
password and select Done you will
not be able to create or delete any
locks without first using this
password. Be sure to remember this
password.
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Change the Password

If you need to change the password.
1. Press MENU-5 or select MENU and then Locks. The Password screen
displays.
2. Enter your password. The Locks screen displays. Scroll to and disable the
Enable All Locks option. The check mark will disappear. Scroll back to
Done and press SELECT. You will see a warning that tells you to enable
locks.
3. Press MENU-5. The Locks screen displays.
4. Select a Lock you wish to set, for example, Pay Per View. SELECT
Enable All Locks. Select Done.
5. The Enter your new password menu will open.
6. Put in your new 5-digit password and then the same password again.
7. Select Done.
If You Forget the Password
If you forget the password, you must call the Customer Service Center at
1-800-333-DISH (3474). You may need to give us information such as your
name, your address, your telephone number, the receiver serial number (see
Ordering Your Program Packages), and your PIN, if you use one.
Using the Locks Menu
You can use the Locks menu to lock out other family members from viewing all
Pay Per View events, from viewing any adult programs, from viewing certain
channels, and more.
To Lock Pay Per View Events

1. Press MENU-5.
2. The Locks menu will open unless you have already set a password. In this
case, the password menu will open and you will have to enter the
5-digit password.
3. Move the highlight to Pay Per View and press SELECT.
4. Move the highlight to Enable All Locks, and press SELECT/OK.
5. Select Done.
6. If you have not yet created a password, the Password screen will open.
7. Enter a new 5-digit password, and then enter the same password again.
8. Select Done to save the password and exit this screen.
Note: Once you create a password, you will not be able to create or change any
locks without first entering it. Be sure to write down your password and keep it
in a safe place.
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Using Locks
To Unlock Pay Per View Events

1. Press MENU-5.
2. The Password screen will open.
Enter your 5-digit password and
select Done.
3. The Locks menu will open. Move
the highlight to Pay Per View and
press SELECT/OK. The check
mark will disappear.
4. Select Done.
To Hide All Adult Channels

You can hide all adult channels so that they will not be listed in the Program
Guide, Browse Banner or Program Banner, and so that no one can view them
without using the password you create. Here’s how.
1. Press MENU-5.
2. The Locks menu will open unless you have already set a password. In this
case, the password menu will open, and you will have to enter the 5-digit
password.
3. Move the highlight to Hide Adult and press SELECT/OK.
4. Move the highlight to Enable All Locks, and press SELECT/OK. If the
system is locked, skip this step.
5. Select Done.
6. If you have not yet created a password, the Password screen will open.
7. Enter a new 5-digit password, and then enter the same password again.
8. Select Done to save the password and exit this screen.
Note: Once you create a password, you will not be able to create or change any
locks without first entering it. Memorize your password.
To Show All Adult Channels
1. Press MENU-5.
2. The Password screen will open. Enter the 5-digit password.
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3. The Locks menu will open. Move the highlight to Hide Adult and press
SELECT/OK. The check mark will disappear.
4. Select Done to exit this screen.
Note: When you show adult channels, they will be shown in the Program
Guide, Browse Banner and Program Banner, and anyone will be able to view
any of them.
To Lock Programs by Rating Code(s)

You can also lock out programs by rating codes that you do not want family
members to view without using the password you create.
1. Press MENU-5.
2. The Locks menu will open
unless you have already created
Tip: You must have
a password. In this case, the
the Enable All
password menu will open, and
Locks option
you will have to enter the 5-digit
selected for the
password.
locks to work.
3. Move the highlight to Rating
Locks and press SELECT.
4. The Rating Locks menu will

open.
5. Move the highlight to the rating you wish to lock.
Note: When you select an MPAA Rating, the receiver will automatically
lock the ratings for all programs rated more mature than the one you
selected. For example, if you select R, both NC-17 and NR/AO will also be
automatically locked. However, for Extended Ratings, you must select
each rating. In other words, locking V (Violence) does not automatically
lock L (Language) or N (Nudity).
6. Select Done.
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Using Locks
7. You will return to the Locks Menu.

8. Select Enable All Locks. A check mark displays in the selection.
9. Select Done.
To Unlock Programs by Rating Code(s)

1. Press MENU-5.
2. The Password screen will open.
Enter your 5-digit password and
select Done.
3. The Locks menu will open.
Move the highlight to Rating
Locks and press SELECT.
4. The Rating Locks menu will

open.
5. Move the highlight to the rating
code(s) you want to unlock and
press select.
6. Select Done to exit this screen.
7. Select Done again.
About Rating Code Locks

Note: Satellite programs, which you get via the satellite, are different from TV
programs, which you get with a TV antenna.
• Rating code locks use the codes the original program providers assign to
the programs. The actual content of the programs may be different from the
assigned ratings. No rating system can guarantee that all unwanted material
is screened out.
• Like all other locks, these locks work only when you lock the receiver.
• You can lock any satellite program, even a Pay Per View program.
• The locks built into some TVs (“V chip” locks) don’t work for satellite
programs.
• Ratings locks do not work for TV programs you watch using an off-air
antenna.
• TV program ratings are different from movie ratings.
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• Here’s what the Rating Codes mean:

G: General Audience. Suitable for young children.
PG: Parental Guidance suggested.
PG-13: Parental Guidance suggested. Not recommended for
children under 13.
R: Restricted. Not recommended for children under 17 unless
accompanied by an adult.
NC-17: Not recommended for Children under the age of 17.
NR/AO: Not Rated/Adult Oriented
Expanded Ratings:
L: Language. Adult language.
V: Violence. Graphic Violence.
SC: Sexual Content. Sexual scenes.
N: Nudity. Nude scenes.
To Lock Specific Channels

1. Press MENU-5.
2. The Locks menu will open unless you have already created a password. In
this case, the password menu will open, and you will have to enter the
5-digit password.
Tip: You must have

the Enable All Locks
option selected for
the locks to work. 3. Move the highlight to Channel Locks and press SELECT.
4. The Channel Locks menu will open.
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Using Locks
5. Move the highlight to a channel you wish to lock out and press SELECT.
Continue selecting channels until you have selected all you want to lock
out.
6. Select Done.
7. You will return to the Locks menu. Select Enable All Locks. A check mark
displays in the selection.
8. Select Done.
If you make a mistake and select a channel you do not want to lock out, move
the highlight back to that channel and press SELECT. If you want to discard all
the channel locks and start over, select Clear All.
To Unlock Specific Channels

1. Press MENU-5.
2. The Password screen will open. Enter the 5-digit password and select Done.
3. The Locks menu will open. Move the highlight to Channel Locks and
press SELECT.
4. The Channel Locks menu will open.
5. Move the highlight to the channel(s) you want to unlock and press select.
6. When you have finished unlocking channels, select Done to exit this screen.
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7. Select Enable All Locks. A check mark displays in the selection.

Tip: You must have
the Enable All Locks 8. Select Done.
option selected for
the locks to work. Lock or Unlock the Receiver Front Panel Buttons
Note: You can lock the receiver buttons and hide the remote to limit how people
use the receiver.
1. Press MENU-5. If you have created a password, the password screen will
open. Enter the 5-digit password. The Locks menu will open.
2. Select the Front Panel option to either lock or unlock the front panel.
3. Select Enable All Locks to lock the front panel. A check mark displays in
the selection.
4. Select Done to exit this menu.
Lock or Unlock the Receiver

• If you try to watch a locked channel or program or open the Locks menu,
the receiver displays a message that tells you to enter the password.
• The receiver gives you three tries to enter the right password. If you cannot
do this, the receiver does not let you try again for several minutes.
• If you enter the right password, you can watch a locked channel or program
or open the Locks menu.
• If you exit a locked channel or program or the Locks menu, you must enter
the 5-digit password again to see the channel, program, or Locks menu
again.
• If you unlock the receiver, leave the locks unchanged, and then lock the
receiver again, you apply the same locks as before.
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Personal Identification Number
Watch a Locked Channel or Program
1. Select a locked channel or a program. The receiver displays a

message that tells you the channel or program is locked.
2. Enter the 5-digit password.
Personal Identification Number
You can set up a Personal Identification Number (PIN) for call-in requests only.
When you call the Customer Service Center, you must provide this PIN to make
any changes to your account, to buy services, or to get information. You can call
the Customer Service Center at 1-800-333-DISH (3474) at any time to set up a
PIN.
If you forget your PIN, you must call the Customer Service Center. We may ask
for more information to make sure it’s okay for you to get this information.
You can set locks and lock the receiver so only someone who knows the
password can get to locked channels or programs.
Using Caller ID
Caller ID displays the names of people as they call you if you subscribe to caller
ID from your local phone company. Caller ID also has a call history feature
which allows you to review past calls.
Turn the Caller ID On or Off
1. Press MENU-4-2, The Viewer Preference screen will open.
2. Move the highlight to Caller ID PopUp Enable. To turn Caller ID on, press
SELECT/OK until the check mark is in the dot. To turn Caller ID off, press
SELECT/OK until the check mark is not in the dot.
3. Select Done.
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When You Receive a Call

When you receive a call, you will see a Caller ID popup screen.
Note: For your Caller ID to work, you must connect your phone line to the
phone jack on the back of the receiver.
Note: Caller ID is a service from your local phone company. You must
subscribe to their Caller ID service for the Caller ID feature of the receiver to
work.
You can select OK to eliminate the message or do nothing, and it will disappear
after 20 seconds. Caller ID is on unless you decide to turn it off.
If you are in a menu when a call comes in, you will see a different Caller ID
popup screen.
Caller ID History
Anytime you want to review the Call History Log, press MENU-2-1.
• To delete calls from the Call History Log, select the call (or calls), and then
select Delete.
• To clear all calls from the log, select Clear All.
• Select Done to exit this menu.
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Resetting the Receiver to Factory Defaults
Resetting the Receiver to Factory Defaults
Note: Resetting the receiver to factory default settings discards all Favorite
Lists except the All Chan and All Sub lists.
Note: If you have set any locks on the receiver, and the receiver is locked, these
locks will be kept. If the receiver is unlocked, any such locks will be lost. You
cannot reset the receiver to default settings to discard a password you have
forgotten. Nobody can reset the receiver to bypass a receiver lock.
If you want to reset the receiver to be the same as when it was shipped from the
factory, do the following:
2. Select the System Setup option.
3. Select the Factory Defaults option.
4. When the receiver displays a Warning message, confirm that you want to
reset the receiver’s preferences by selecting Yes.
Changing Languages
An alternate language may be available for a particular program. Some

programs, such as movies, show at the start whether an alternate language is
available. An alternate language applies only to the audio part of a program and
does not change the language used in the receiver menus.
2. Select Preference and Language or press 4-3.
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3. The Language list will open. Select the language of your choice.
4. Select the Done option to save

your choice.
Using Closed Captioning
The receiver has many options for Closed Captioning, which allow you to
change it to suit your needs. The receiver generates these closed captions
directly onto the picture, so to enjoy their benefits you must enable closed
captions on the receiver, not on your TV. However, if you prefer, you can still
use the closed caption facility built-in to your TV if you are using the SD video
outputs. Also, you can display closed captions when you play back programs
recorded on the receiver's hard disk (DVR), even if you didn't have them turned
on at the time the program was recorded.
1. Press MENU.
2. Select Preferences, and then Closed Captions to bring up the Closed
Captioning menu (or press 4-6).
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Setting Up the Receiver to Control a VCR
3. Select your options:

• Font Style - Select the way you want the Closed Captioning text to
look.
• Font Size - Select from Default, Small, Standard, and Large.
• Service - Select from the various services that customize how the
Closed Captioning displays. The most common service presents
the Closed Captioning without modifications, but others may translate
or re-word the text to suit the audience (for example, children or
visually impaired).
• Colors - Select the color that makes the text easiest to read.
• Font Edges - Select the edge that makes the text easiest to read.
4. Select Caption Off to turn Closed Captioning on. The button will change to
read Caption On.
5. Select Done to save your changes.
Setting Up the Receiver to Control a VCR
To use VCR Event Timers, you must connect the receiver back panel audio/video
outputs to the audio/video inputs on the VCR. During the event, the receiver
must be placed into SD mode (SD mode light on) so that standard definition
video is enabled on the receiver’s AUDIO/VIDEO OUTPUT 2 connectors for a
VCR to record the event.
To use VCR Event Timers, you must set up the receiver to control
the VCR (see below). If the receiver cannot control the VCR, use an
Auto-Tune Event Timer to tune the receiver to the channel you want
to record. Use the timers built into the VCR to start and stop the VCR
at the right times.
The receiver front panel IR Blaster sends an IR signal to control the VCR. This
signal is strong enough to bounce off walls or other objects on its way to the
VCR. However, shelves or smoked glass doors between the receiver and the
VCR may block the signal. If the signal has to cross a very large room, or
bounce off curtains, it may not be strong enough to control the VCR. For best
results, make sure nothing blocks the signal.
The receiver starts the VCR recording, but does not turn on the VCR.
Make sure you leave the VCR turned on. You must also have a videotape in the
VCR.
1. Set up the VCR to display from the input connected to the receiver (see your
VCR user’s guide).
2. Press MENU-6-4.
3. Select a VCR device code for your VCR brand from the Device Codes that
begin on page 122.
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4. The VCR Setup menu will open. Use the NUMBER PAD buttons to enter
the VCR device code.
5. Make sure the VCR is turned on. Insert a videotape.

6. To test the device code, select the Test option. The receiver displays a
message that warns you to make sure the VCR is turned on.
7. Press the SELECT/OK button to start the test.
The VCR records for a few seconds, stops, and
then rewinds. The receiver displays a message
that says the VCR test is done. Follow the
instructions on the message. If the VCR did not
do the test, enter another device code from the
VCR table, and then repeat the test starting with
step 4.
8. Once you have found the right VCR code, select
the Save option to save the VCR code you
entered.
Setting Up a VCR for VCR Timers
After you have properly set up the receiver to control the VCR during VCR
timers, complete the following to set up the VCR to operate when you set a
VCR timer.
1. Turn the VCR on. Make sure you keep the VCR on because the receiver
cannot turn the VCR on for you.
2. Insert a tape. A blank, rewound tape makes the best recording.
3. If you need to change the VCR settings (tape length or channel), see the
instructions that came with your VCR.
Note: During the event, the receiver must be placed into SD mode (SD mode
light on) so that standard definition video is enabled on the receiver’s AUDIO/
VIDEO OUTPUT 2 connectors for a VCR to record the event.
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Using Dolby® Digital Sound
Using Dolby® Digital Sound
Dolby Digital gives you the capability to enjoy programs in surround sound. An
external Dolby Digital decoder is required in order to enjoy full 5.1-channel
surround sound, or you can use a Dolby ® Surround Pro Logic decoder to listen
to 4-channel surround sound.
Note: Not all programs contain a Dolby® Digital sound track.
The receiver uses an optical port for outputting digital audio. The optical output
can provide two audio data types: Dolby® Digital and Linear PCM (only
Dolby® Digital can provide full 5.1-channel sound).
1. Connect an external Dolby® Digital decoder to the receiver's back panel
AUDIO DIGITAL OUTPUT.
3. Select Preferences and then Dolby® Digital or press 4-4 to open the
Dolby® Digital Setup screen.
4. Check one of the following Stereo Output options to select what type of
audio comes out of the LEFT and RIGHT analog audio outputs (and the TV
SET OUT):
• Line Mode - Select this option for the stereo audio to have the correct
compression and encoding suitable for connecting to an amplifier or
system with Dolby® Pro Logic decoding.
• RF Mode - Select this option for the stereo audio to be standard Left
and Right only and have the correct compression suitable for
connecting to a standard stereo amplifier or TV.
Note: In either case, the audio within the RF signal from the TV SET is the
mono sum of the left and right signals output on the AUDIO OUTPUT.
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5. Select one of the following optical output options:
• Dolby® Digital Only - Select this option if the stereo system or

amplifier can decode only Dolby® Digital and will not process Linear
PCM signals. See your amplifier's owner's manual for more details on
the amplifier (and see the advisory note below).
• PCM Only - Select this option only if the stereo system or amplifier
cannot decode Dolby® Digital signals.
• Dolby® Digital/PCM - Select this option only if the stereo system or

amplifier can decode both Dolby® Digital and Linear PCM signals.
The audio output is also dependent on what is present in the program to
which you are tuned. The table below shows what type of output you will
hear:
Signal present in Program

Dolby Digital PCM Both
Optical Output Setting
Dolby Digital Only Dolby Digital NO output ! Dolby Digital
PCM
PCM Only PCM PCM
(downmix)
Dolby Digital/PCM Dolby Digital PCM Dolby Digital
Note: When both types of signal are present in the program, the receiver
defaults to Dolby® Digital output unless you have selected PCM Only.
Note: If you have selected Dolby® Digital Only but there is only PCM audio
in the program, you will hear NO OUTPUT. This also applies to the analog
audio outputs.
6. Select the Done option to save
the settings.
Note: If you are using a Dolby® Pro Logic Decoder, you can connect to either
the receiver’s analog outputs (left and right) or to the AUDIO DIGITAL OUTPUT
— if your decoder will accept PCM Input. Be sure to select Line Mode if you
are using the analog outputs.
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Using the Remote to Control Other Devices
Remote Control Modes

You can set the remote to four different modes to control the receiver or other
devices. When you get the remote it’s already set up to control the receiver. You
must set up the remote to control a device like a TV or a VCR. See Set Up the
Remote to Control Other Devices, below.
Use the remote control’s mode buttons, SAT (satellite receiver), TV (for a TV),
VCR (for a VCR or a DVD player), and AUX (“auxiliary,” for a second TV, a
second VCR, a tuner, or an audio amplifier) to set the remote to the right mode
for the device. To change the mode, press the button for the device you want the
remote to control. The mode button lights for two seconds to show you’ve set
the remote to that mode.
Limited Mode
You can program your remote control in limited mode to keep from accidentally
changing the channel on your TV or VCR. When you use the remote to control
your TV in limited mode, you will only be able to use the POWER, MUTE, and
VOLUME buttons. Also, when you use the remote to control your VCR in
limited mode, you will only be able to use the POWER and VCR function
buttons.
The section Setting Up the Remote to Control Other Devices has a step that tells
the remote control to go into limited mode.
Note: Limited mode is not used with amplifiers.
Setting Up to Control Other Devices

You can set up the remote to control other devices using the device codes listed
on page 121.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Find the brand name of the If the brand isn’t listed, see Scan for
device in the tables starting on Device Codes on page 86.
page 121.
3. Press and hold the mode button For example, hold the TV mode
until all the other mode buttons button for a TV until all of the other
light up, and then let go of the mode buttons light. When you let
button. go, the TV mode light will flash.
The mode button flashes.
4. For AUX mode only. Press 0 for This step is for programming which
a second TV, or 1 for a second kind of device that should be
VCR, or 2 for a tuner, amplifier, programmed in AUX mode. If
or cable box. you’re not programming in AUX
mode, skip to step 5.
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5. Enter one of the three-digit The three-digit device code should

device codes from the table be for the brand name of your device
using the number buttons. that you found in step 2.
6. If you want to program limited See Limited Mode for more
mode, press 1. If not, skip to information.
step 7.
7. Press the POUND (#) button. If you entered the code correctly, the
mode button flashes three times.
8. Press the blank POWER button If the code works, the device should
to turn off the device. If the turn off.
device does not turn off, go to
step 10.
9. Turn the device back on and try Sometimes the blank POWER
some other buttons to make sure button works when other buttons
they work. If the code works for don’t.
other buttons, stop here.
10. If the code doesn’t work, redo Try every code listed for your brand
steps 3 through 9 with another until one works for your device.
device code from the tables.
11. If you can’t find a code that
works try, Scan for Device
Codes below.
Scanning for Device Codes

If the code for your device is not listed in the tables starting on page 121, use
this procedure to scan the remote control’s memory for the device code.
1. Turn the device on. Use the device’s front panel buttons
or its remote control.
2. Press and hold the mode For example, hold the TV mode
button until all the other mode button for a TV until all of the other
buttons light up, and then let mode buttons light. When you let
go of the button. go, the TV mode light will flash.
3. For AUX mode only. Press 0 This step is for programming which
for a second TV, or 1 for a kind of device that should be
second VCR, or 2 for a tuner, programmed in AUX mode. If
amplifier, or cable box. Then you’re not programming in AUX
press the STAR (*) button. mode, skip to step 4.
4. Press the blank POWER This puts your remote in the scan
button. mode.
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5. Press the UP or DOWN As you press the UP or DOWN

ARROW button repeatedly ARROW button, the remote is
until the device turns off. trying each code in the memory to
see if it can turn off your device.
When the device turns off, you have
found a code that might work.
Note: The mode button for the
device will flash rapidly eight times
when you’ve scanned all the codes
for that device.
6. Press the POUND (#) button. This stores the code you found.
7. Turn the device back on and Press the blank POWER button to
try some other buttons to turn the device back on. Try some
make sure they work. other buttons to make sure they
work. Sometimes, the blank
POWER button works when other
buttons don’t.
8. Repeat this procedure until You may need to repeat the scan to
you’ve tried all the codes. find the best code for your device.
Checking the Device Codes

You can find out what device code you’ve set for each remote control mode.
1. Press and hold the mode For example, hold the TV mode
button until all the other mode button for a TV until all of the other
buttons light up, and then let mode buttons light. When you let
go of the button. go, the TV mode light will flash.

2. Press the POUND (#) button For example, if the code is 570, the
twice. mode button flashes five times,
Watch the mode light to pauses, flashes seven times, pauses,
determine your code. The and flashes once quickly.
mode button flashes the
number for each digit of the
device code, with a pause
between the groups of flashes.
A quick flash is for zero.
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3. For AUX mode only: The first For example, if the TV code is 570,
group of flashes tells you what the AUX mode button flashes once
the AUX mode controls. A quickly (indicating 0 for TV),
quick flash (zero) before the pauses, flashes five times, pauses,
three-digit code is for a TV; flashes seven times, pauses, and
one regular flash is for a VCR; flashes once quickly.
and two flashes is for a tuner,
amplifier, or cable box.
Switching Between TV and Device Volume Control

When you set up the remote to control a TV, the MUTE and VOLUME buttons
control the TV volume. However, if you want to use the AUX mode to control a
tuner or amplifier and the device has a volume setting, you can set up the remote
to control the device’s volume instead of the TV volume.
To set the remote to control the device’s volume:
1. Press and hold the AUX mode button for four seconds, and then
let go of it. The AUX mode button will blink.
2. Press the POUND (#) button.
3. Press the plus (+) side of the VOLUME button.
4. Press the 0 number button.

The AUX mode button flashes three times.
6. Press the SAT mode button.
7. Press the plus (+) and minus (-) sides of the

VOLUME button.
The device’s volume changes and the aux mode
button lights instead of the TV mode button.
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To set the remote back to control the TV volume:

1. Press and hold the TV mode button for four seconds, and then
let go of it. The TV mode button will blink.
3. Press the plus (+) side of the VOLUME button.
4. Press the 0 number button.

The TV mode button flashes three times.
6. Press the SAT mode button.
7. Press the plus (+) and minus (-) sides of the

VOLUME button.
The TV’s volume changes and the TV mode button
lights instead of the AUX mode button.
Controlling a TV (or a Second TV via AUX Mode)

Only the buttons we tell you about here control a TV. Some of the
buttons we tell you about here may not control your TV. Please see
your TV user’s manual for information about the TV’s features.
TV Mode Button
Set up the remote to control the TV by following the
instructions in Setting Up to Control Other Devices on
page 85. Press the TV mode button to set the remote to TV
mode. The TV mode button flashes once to show you’ve set
the remote to TV mode. Make sure you keep the remote in TV
mode to use the buttons described here.
Note: You can set up the remote to control a second TV in
AUX mode, the same way it controls the first TV in TV mode.
See Set Up the Remote to Control Devices on page 85.
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Using the Receiver
TV Power Button
Press the TV button to turn the TV on or off.
Note: If you set up the remote to control one TV in TV mode and
another TV in AUX mode, pressing the TV POWER button will
control only the TV you set up in TV mode.
Mute Button
Press this button to turn the TV sound on or off.
Volume Button
Press this button to raise (+) or lower (-) the TV sound.
Up/Down Arrow Buttons

Use these buttons to change channels on the TV.
Note: These buttons do not change the channels on the
TV if the remote control is in limited mode.
Select/OK Button
The SELECT button works as the Enter button for a TV.
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Recall Button
Press this button to go back to the last TV channel you watched.
Press it again to switch between the last two TV channels you
watched.
Number Buttons
Use these buttons to directly enter a different
channel.
Note: These buttons do not change the channels on
the TV if the remote control is in limited mode.
Controlling a VCR (or a Second VCR via AUX Mode)

Only the buttons we tell you about here control a VCR. Some of the
buttons we tell you about here may not control your VCR. Please
see your VCR user’s manual for info about the VCR’s features.
You can set up the remote to control a second VCR in AUX mode, the same way
it controls the first VCR in VCR mode. See Setting Up to Control Other
Devices on page 85.
VCR Mode Button

Set up the remote to control the VCR by following the
instructions in Setting Up to Control Other Devices on page 85.
Press the VCR mode button to set the remote to VCR mode. The
VCR mode button flashes once to show you’ve set the remote to
VCR mode. Make sure you keep the remote in VCR mode to use
the buttons described here.
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Using the Receiver
Power Button
Press the blank POWER button to turn the VCR on or off.

Use these buttons to change channels on the VCR.
Note: These buttons do not change the channel on the VCR if the
remote control is in limited mode.
Select/OK Button
The SELECT/OK button works as the PLAY button for a VCR.
Press this button to play or to go back to playing a videotape that
you had stopped or paused.
Recall Button
Press this button to go back to the last VCR channel you used.
Press it again to switch between the last two VCR channels you
used.
VCR Buttons
• Press the PLAY button to play or to go back to playing a

videotape you had stopped or paused.
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• Press the PAUSE button to pause a videotape. Press this

button or the PLAY button to go back to playing the tape.
• Press the STOP button to stop playing or recording a videotape.
• Press the BACK button to rewind a videotape.
• Press the FWD (“fast forward”) button to fast forward a

videotape.
• Press the RECORD button to record a videotape.
Controlling a Tuner or Amplifier

Only the buttons we tell you about here control a tuner or amplifier.
However, some of the buttons we tell you about may not control
your tuner or amplifier. Please see the user’s guide for information.
AUX Mode Button

Set up the remote to control the device by following the
instructions in Using the Remote to Control Other Devices on
page 85. Press the AUX mode button to set the remote to AUX
mode. The AUX mode button flashes once to show you’ve set the
remote to AUX mode. Make sure you keep the remote in AUX
mode to use the buttons we tell you about here.
Power Button
Press the blank POWER button to turn the tuner or amplifier on
or off.
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Using the Receiver
Mute Button
Press this button to turn on or off the sound.
Note: Program the remote to control the device’s volume by
following the instructions on page 81.
Volume Button
Press this button to raise (+) or lower (-) the sound
volume.
Note: Program the remote to control the device’s volume
by following the instructions on page 81.

Use these buttons to change channels on the tuner or
amplifier.
Select/OK Button
Use this button as the INPUT SELECT button for the tuner or
amplifier.
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Chapter 4
Dish Antenna Installation
The dish antenna normally installed for this receiver is a SuperDISH antenna which
provides the most expansive high definition programming offering from DISH
Network. The SuperDISH installation must be completed by a qualified
professional technician due to the complexity of the installation and compliance
with national/local building and electrical codes. There may be exceptions where a
DISH 500 antenna may be required - consult DISH Network or a DISH Network
retailer for the appropriate antenna installation for your system and for professional
installation services. The instructions below are provided in the event a DISH 500
antenna is an appropriate installation and uses DISH Pro components identified by
the logo shown below.
Installing a DISH 500 Antenna
The first step in installing your dish antenna is to assemble the satellite dish, mount
it, and point it in the general direction of a satellite. To do this, follow these
instructions:
Finding the Satellites

You need to find the satellites in the sky. To do this, you need to know the azimuth
angle (the south, southeast, or southwest direction to the satellites) and the elevation
angle (the angle up to the satellites) from your location, and the skew angle. Do the
following to get these angles:
1. Make sure that the remote control batteries are fresh, and are installed properly.
If needed, make sure that the remote is in SAT mode to control the satellite
receiver.
2. Turn ON the television and receiver.
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3. Display the Point Dish menu, by pressing MENU on the Remote and then
selecting System Setup and then Point Dish, or by pressing MENU-6-2 on the
remote (unless the receiver already displays this menu).
Azimuth:
4. Enter your ZIP code in the ZIP Code field.
Elevation:
5. The menu displays the azimuth, elevation, and skew angles as shown in the
Skew:
picture. Write down these numbers in the margin.
Mounting the Dish
1. Using these azimuth and elevation angles, find a location for the satellite dish
which can be pointed towards the satellites located at these angles. With a
compass, find the required azimuth angle. Then, use the elevation angle to find
out how high the satellites are in the sky from your location.
Make sure nothing blocks the line of sight to the satellites.

2. Make sure nothing blocks the line of sight to the satellites. Mount the mast to a
solid surface so that the dish antenna cannot move or be bumped out of
adjustment. Keep in mind that physical and environmental conditions can block
your satellite dish’s ability to receive a clear satellite signal. Make sure you
mount the dish so there are no obstacles between the dish and the satellite. This
will help keep the signal strength strong even in bad weather.
Obstacles that can block the signal include eaves and overhangs on your
building or house, wind, plant growth, and deterioration of the mounting
surface. Never mount to a tree.
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Mounting the Dish
NO YES
3. Align the top part of the mast so that it is absolutely vertical, as shown below. If
the top part of the mast is off vertical by only a few degrees, it will be difficult
or maybe even impossible for you to find the satellites.
Take at least two readings with a bubble level, on the upper mast, that are 90
degrees apart from one another.
Top Part
of Mast
Bubble Level
Mast
4. Assemble the satellite dish as shown below, except do not assemble the LNBF
and Y-bracket at this time.
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Chapter 4
5. Loosen both skew bolts and set the skew by rotating the dish mounting bracket
to align the red mark with the required angle on the skew scale which you wrote
down on page 96. Tighten the skew bolts securely to keep the dish from
rotating. Once the skew is set, do not try to fine-tune this angle when aiming the
dish.
6. Set the elevation by tilting the dish mounting bracket to align the red edge with
the required angle on the elevation scale. Tighten the elevation bolts, but do not
tighten the pivot bolt at this time.
7. Thread two RG-6 coaxial cables through the mast (optional), support arm and
the Y-bracket. These cables should be long enough to run from your receiver to
your LNBF.
Tighten all the coaxial cable connections only by hand. Using a
wrench may over-tighten the connections, causing damage. Such
damage is not covered by the Limited warranty.
Note: Since you are installing an all-DISH Pro system, you can have as much
as 200 feet of cable between the LNBF and the receiver so long as you use only
RG-6 coaxial cables rated for 950 to 2150 MHz. Some cables may say “Swept
tested for 2150 MHz.” If you have any doubt about this, ask your DISH retailer,
or look on the container the cable came in. Do not use cable company TV
cables or cables from other satellite TV systems not rated for 950-2150 MHz.
These other cables may cause signal loss. Do not use existing cables such as
RG-59. Also, be sure that any outdoor connections are made using waterproof
“F-connectors.”
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Mounting the Dish
8. Attach the Y-bracket, using the Y-bracket screw. Tip: Using

cable labels
9. Connect the two RG-6 cables from the DISH Pro Twin LNBF directly to the
Satellite In 1 and Satellite In 2 connections on the back of the receiver. Be sure makes it easy
there are no multi-dish switches between the LNBF and the receiver. Peel off to tell which
the blue stickers and affix them to the cables close to where they connect to the cables connect
Satellite In 1 and Satellite In 2 on the back of the receiver. to the receiver
DISH 500
ports.
110 West and
119 West.
Port 2
Port 1
Note: Each cable
carries both the
110 West and 119 West
signals.
Connect to
Satellite In 2
on the back of the
Connect to receiver
Satellite In 1
on the back of the
receiver
10. Attach the LNBF to the Y-bracket, using the two LNBF screws.
11. Slide the dish assembly down onto the mast. Make sure the pivot bolt rests on
the top of the mast. Turn the dish assembly so that it points in the general
direction of the satellites, using the azimuth angle from page 96.
12. Make sure both the receiver and your TV are on. You should see the Point Dish
menu. If not, press MENU on the remote and select System Setup and then
Point Dish, or press MENU 6-2 on the remote.
13. Select Switch. The Switch Matrix screen will open.

14. Select Check. The receiver shows you a progress bar and a processing graphic.
15. When the check switch procedure finishes, you should see the following
information:
In the Satellite line, you will see Xs for both the Satellite In 1 and
Satellite In 2 tuners. You will also see Switch Type: No Switch for both tuners.
This is okay and does not mean there is anything wrong with your receiver. You
should also see Twin next to Device type for both tuners. If your Installation
Summary screen matches this, you can go directly to step #16. If not, do one
of the following:
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• If, by chance, you happened to pick up a satellite at this point, you may see
“110” or “119” in the Satellite line. If “119” shows under Port 1, then go to
step #16. If “119”shows under Port 2, move the dish about 9 degrees to the
east, and then select Check to run Check Switch again. If “110” shows
under Port 2, then go to Step #16.
• If “110” shows under Port 1, move your dish about 9 degrees to the west,
and then select Switch to run Check Switch again.
16. Select Done to return to the Point Dish screen. Make sure the check mark is
next to 119. If not, use the UP and DOWN ARROW buttons to select 119.
17. Use the signal strength bar to aim the dish or have one person aim the dish while
another watches the signal strength or listens to the signal tone. Don’t stand in
front of the dish while you aim it, because your body will block the satellite
signal. After you adjust the aim, let go of the dish so that it can settle back in
place by itself. Do not change the skew setting.
18. Turn the dish back and forth very slowly, until the signal strength bar turns
green. This shows you’ve found the signal.
Note: If you cannot find the signal, turn the dish back to the first azimuth angle.
Then, loosen both elevation bolts just enough so you can tilt the dish. Tilt the
dish up by two degrees, and then tighten both bolts. Now, turn the dish back and
forth again. If you still can’t find the signal, tilt the dish up again very slightly
and turn the dish back and forth until you find the signal.
19. Once the signal strength bar is green, turn the dish back and forth just a little, to
where the signal strength bar shows the strongest signal. When you find the
strongest signal, tighten both mast clamp bolts. Then loosen both elevation
bolts, just enough so you can tilt the dish. Tilt the dish up and down just a little,
to where the signal strength bar shows the strongest signal. Do not adjust the
skew. When you find the strongest signal, tighten all bolts in the dish assembly
so the dish cannot be moved.
20. You are now ready to verify reception from both satellites. Select Switch. When
the Switch Matrix screen opens, select Check. The receiver shows a progress
bar and a “Processing” indicator. When the procedure is finished, you will see
the Switch Matrix screen again.
This time, you must see that you have signals from both the 110 and 119
Satellites for both Satellite In 1 and Satellite In 2, and the message “Satellite
reception verified” for both satellite inputs. Select Done to exit this menu.
If you do not see “110,” under Port 2:
• Check to make sure the skew angle you wrote down on page 96 is exactly
the same as the skew angle you set in step #5 on page 98. If it is not, reset
the skew angle as described on page 98. Following this, go back to page 99,
and start over from step #12.
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Mounting the Dish
21. Look at the Point Dish menu. If you have good signal strength with the 119, use
the UP and DOWN ARROW buttons to select 110. If you have good signal
strength on 110, go to step #22. If you do not have good signal strength with
110, repeat step #18, and fine-tune the dish with 110 instead of 119. While the
110 and 119 signals will not be equal, you should be able to fine-tune the dish
until you have the strongest possible signal from both satellites. When you have
finished this, select Check Switch. When the Check Switch menu opens, select
Check to run Check Switch again.
22. Select Done to exit the Point Dish menu.
23. The receiver will begin taking a software upgrade in the background. You will
be able to watch TV while this software upgrade is being downloaded from the
satellite. However, you will be able to use only the Browse Banner, Program
Banner and UP/DOWN/LEFT/RIGHT ARROWS to find programs to watch
during this time.
Note: If you would like to see how the upgrade is progressing, press Menu and
select System Setup and then Software Update, or press MENU-6-7.
24. After about an hour, you will see a message regarding the upgrade. When this
upgrade finishes, you will be able to watch TV. If you will be installing a multi-
dish system, follow the instructions that begin below. If you are installing a
system with more than one receiver, you can turn to the DISH Pro Wiring
Diagrams that begin on page 103 for more information.
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Chapter 4
Installing a Multiple Dish DISH Pro System
Important: You cannot use DISH Pro LNBFs and switches (those marked with the
DISH Pro logo) together with Legacy switches and LNBFs (those without the DISH
Pro logo). You must install your DISH antenna system with either all DISH Pro
LNBFs and switches or all Legacy LNBFs and switches. If you mix the two, the
system will not work.
Note: Since you are installing an all-DISH Pro system, you can have as much as 200
feet of cable between the LNBF and the receiver so long as you use only RG-6
coaxial cables rated for 950 to 2150 MHz. Some cables may say “Swept tested for
2150 MHz.” If you have any doubt about this, ask your DISH retailer, or look on the
container the cable came in. Do not use cable company TV cables or cables from
other satellite TV systems not rated for 950-2150 MHz. These other cables may
cause signal loss. Do not use existing cables such as RG-59. Also, be sure that any
outdoor connections are made using waterproof “F-connectors.”
Once you have installed the DISH 500 with DISH Pro LNBFs (using the
preceding instructions), you can now install a single satellite dish with a DISH
Pro LNBF as follows:
1. Turn on the television and the receiver if they are not already on. You should see
the Point Dish screen. If not, press MENU on the remote and select System
Setup and then Point Dish, or press MENU-6-2 on the remote.
Azimuth: 2. Use the UP and DOWN ARROWS on the remote to select the correct satellite.
Elevation: 3. Enter your ZIP code to get the necessary azimuth and elevation. Write these
down at left.
4. Mount the dish following the mounting instructions that came with it.
5. Connect an RG-6 cable directly from the Single DISH Pro LNBF to the
Satellite In 1 port on the DISH Pro receiver’s back panel. Make sure there are
no multi-dish switches between the LNBF and the DISH Pro receiver (refer to
the wiring diagrams that begin on page 103 for detailed cabling instructions).
6. Point the dish for the strongest possible signal, following the instructions that
came with it.
7. Connect any switches in your system, using the instructions that came with the
switch(es).
8. Select Switch from the Point Dish menu. When the Check Switch screen
opens, select Check. When the procedure completes, you will see the Switch
Matrix screen again. This time you should see that the switch(es) in your system
have been correctly identified, and that both Satellite In 1 and Satellite In 2
show “Satellite reception verified.”
9. Select Done to exit this menu, and then Done to exit the Point
Dish/Signal screen.
10. If there are other receivers in your system, make sure you run Check Switch on
all of them.
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DISH Pro Wiring Diagrams
DISH 500 with a DISH Pro Twin LNBF, One DISH Pro LNBF, One
DP34 Switch, Up to Four Receiver Tuners (All DISH Pro)
This diagram leaves out grounding to be clear. Make sure you ground
the system per the National Electrical Code (NEC) and all local
electrical codes.
Note: A DISH Network satellite receiver can have either one or two tuners,
depending on the model.
To four DISH Pro

Receivers or two DISH
Pro Plus Receivers
Note: You can add more receivers to your system by using DP34
Switches as shown above.
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Chapter 4
Two Dishes, One DISH Pro Twin LNBF, One DISH Pro Dual LNBF,
Two DISH Pro 21 Switches, Two Receivers. Supports two tuners
from three satellite locations.
electrical codes.
Note: When using DP21 switches, make sure that the wiring configuration to each
switch is the same. In the diagram above, both switches are connected identically to
the LNBFs (Port 1 is connected to a DISH Pro Dual LNBF and Port 2 is connected
to a DISH Pro Twin LNBF).
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Two Dishes, Two DISH Pro Dual LNBFs, Two DISH Pro 21
Switches, Two Tuners. Supports two tuners from two satellite
locations.
electrical codes.
Note: When using DP21 switches, make sure that the wiring configuration to each
switch is the same. In the diagram above, both switches are connected identically to
the LNBFs (Port 1 and 2 are connected to a DISH Pro Dual LNBF).
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Notes
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Chapter 5
Reference
Troubleshooting Tables
Use these tables if you have problems using the system. Look in this section for a
description of the problem before calling the Customer Service Center. Many
problems arise from basic misunderstandings of how the system works, especially
when you are just becoming familiar with it. These tables cover many problems,
usually with a simple solution for each one. To solve a particular problem, do the
following:
1. Review the section in this Guide that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables that
relates to the problem. Look down the What Is Happening column until you
find the problem.
3. For better understanding, read the information in the Possible Reason column.
4. Try each of the suggested solutions in the What to Do column.
5. For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see www.dishnetwork.com.
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Reference
Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer
account number, the receiver conditional access number, or the receiver model number. Display the System
Information screen to find these numbers (See Ordering your Programming). Also, write down any error mes-
sages that the receiver displays on the television screen.
Troubleshooting by Message Number

Message Number Possible Reason What to Do
There may be a problem with the Check the coaxial cables and their connections to and from the
multi-dish switch. multi-dish switch. Make sure that all required cables are in place,
001 and check that all cable connections are tight and dry (for outdoor
cables). Run Check Switch. If this does not work, call the
Customer Service Center at 1-800-333-DISH (3474) for help.
Heavy rain, snow, or cloud cover Note the local weather conditions. Remove any snow or other
may be interfering with transmission debris which may have collected on the satellite dish.
of the satellite signal, or there may Make sure that the satellite dish has a clear line of sight to the
be other interference. satellite. Check whether branches or leaves have grown into the line
002 of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish menu. Consult your
installer to re-aim the dish, if necessary, to obtain the strongest
possible signal.
The wrong type of coaxial cable may Make sure the system uses RG6 coaxial cable; if not, call your
be used in the system, or the cable dealer or installer.
run length may be too long. Or, there Check the dish-to-receiver cable run length. If your entire system is
may be a problem with the multi- DishPro, it can be as much as 200 feet. If it is a Legacy system, it
003, 004 dish switch. should not be more than 100 feet. Check the coaxial cables and their
connections to and from the multi-dish switch. Make sure that all
required cables are in place, and check that all cable connections are
tight and dry (for outdoor cables).
If this does not work, do the Check Switch test.
The receiver may not yet have been If you have authorized the receiver, wait a few minutes to see if the
electronically linked with the Smart message is removed. Make sure that all required cables are in place,
Card, via the satellite signal. The and check that all cable connections are tight and dry (for outdoor
satellite dish may have moved so cables).
that it is no longer picking up the Make sure that the satellite dish has a clear line of sight to the
005 satellite signal. The cable satellite. Check whether branches or leaves have grown into the line
connections may have loosened or of sight. Check that the Signal Strength bar in the Point Dish
have moisture inside. There may be menu is green and displays the word Locked. If not, contact your
an interruption of the satellite signal. installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center at 1-800-333-DISH
(34740 for help.
The receiver may not be connected You must connect the receiver to an active telephone connection at
to an active telephone line. all times. If you install two or more receivers, you must connect
006 The Smart Card credit limit may each receiver to an active telephone connection at all times.
have been suspended. Review your pay per view purchases to check the Smart Card credit
limit.
Viewers in specific areas are Remember that the program providers specify which programs
prohibited from watching certain are “blacked out” for which viewers, not DISH NetworkSM.
programs.
For example, viewers who live close
011, 012 to a particular football stadium may
be prohibited from watching football
games that are played in that
stadium.
You may have tried to tune to a You must buy a channel before you can tune to a program on that
program on a channel which you channel. Call the Customer Service Center at 1-800-333-DISH
013, 014 have not bought. (3474) to buy the channel, or if you believe this message was
displayed by mistake.
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You may have just plugged in the Wait a few minutes to see if the message is removed. Make sure that
receiver, and it is acquiring the all required cables are in place, and check that all cable connections
satellite signal. Or, the receiver may are tight and dry (for outdoor cables).
have temporarily lost the signal. Make sure that the satellite dish has a clear line of sight to the
015 satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish menu is
green and displays the word Locked. If not, contact your installer
to re-aim the satellite dish.
The receiver may not be connected You must connect the receiver to an active telephone connection at
to an active telephone line. all times. If you install two or more receivers, you must connect
The Smart Card credit limit may each receiver to an active telephone connection at all times.
have been exceeded. Review your pay per view purchases to check the Smart Card credit
018 limit.
Call the Customer Service Center at 1-800-333-DISH (3474) for
help checking the credit limit and/or to get authorization to make a
purchase.
The Smart Card may be inserted up Check that the Smart Card is inserted right side up, with the picture
019 side down or backwards. on top and the arrow facing into the receiver front panel slot.
The receiver will work only with the Insert the proper Smart Card into the receiver front panel slot.
Smart Card that was inserted in the Call the Customer Service Center at 1-800-333-DISH (3474) for
020 receiver when the Customer Service help.
Center authorized the receiver.
The Smart Card may be missing or Check that the Smart Card is fully inserted into the receiver front
021 may not be inserted correctly. panel slot.
The receiver may not yet have been If you have authorized the receiver, wait a few minutes to see if the
electronically linked with the Smart message is removed. Make sure that all required cables are in place,
Card, via the satellite signal. The and check that all cable connections are tight and dry (for outdoor
satellite dish may have moved so cables).
that it is no longer picking up the Make sure that the satellite dish has a clear line of sight to the
satellite signal. The cable satellite. Check whether branches or leaves have grown into the line
022 connections may have loosened or of sight.
have moisture inside. There may be Check that the Signal Strength bar in the Point Dish menu is
an interruption of the satellite signal. green and displays the word Locked. If not, contact your installer
to re-aim the satellite dish. If you have not authorized the receiver,
call the Customer Service Center at 1-800-333-DISH (3474) for
help.
The receiver may have temporarily Wait a few minutes to see if the message is removed. Make sure that
lost the satellite signal. all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
026 satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish menu is
green and displays the word Locked. If not, contact your installer
to re-aim the satellite dish.
The receiver may need to get new Turn the receiver off. Doing this allows the receiver to “download”
software before you can use it to new software via the satellite signal. The download may take
028 order pay per view programs. several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
pay per view programs.
You may have tried to set a VCR You must set up the receiver to control the VCR before you can set
032 Event Timer without having set up a VCR Event Timer. See the User Guide for instructions.
the receiver to control the VCR.
You may have tried to close an If your setup includes a multi-dish switch, you must run the Check
059 installation menu without having Switch test.
done the Check Switch test.
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Reference

You may have aimed the satellite Make sure that you have selected the option for the right satellite on
dish at one satellite, but selected the the Point Dish menu.
060 option for another satellite on the Make sure that the cable(s) for the satellite you have selected are
Point Dish menu. connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.
You may have set up the receiver It is very important for the receiver to get the latest operating
to accept a transmission (a software, so let the receiver do so. The “download” may take
061 “download”) of the latest operating several minutes. Do not disturb or unplug the receiver during this
software via the satellite signal. time.
The receiver gives you three chances Wait a few minutes and then try again to enter the password.
to enter the correct password. If you Note: The “time out” feature is designed to prevent someone from
074 fail to do so, the receiver “times out” trying password after password until he or she happens to guess the
and will not allow you to try again right one and so gains unauthorized access to the receiver.
for several minutes.
You may not have connected the Connect the receiver to an active telephone line.
receiver to an active telephone line, Make sure that the telephone line to which you connect the receiver
or the telephone line may be is working properly.
defective. Note: To be able to order pay per view programs, you must keep
078, 079, 080 the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center at 1-800-333-DISH (3474).
You may have set up the receiver to If you want to reset the receiver to its factory default settings, select
reset itself back to the “factory the Yes option. If not, select the No option.
093 defaults,” that is, the settings it had
when it was shipped from the
factory.
Troubleshooting Problems with DishPro Twin LNBF

What’s
What’s Wrong What You Can Do
Happening
When you run Check • The DishPro Twin LNBF may • Check all cable connections in your system and run Check
Switch, you do not see not be properly connected. Switch again.
"Twin" identified as a
• Cables may be too long, over 200 • Make sure cable length between receiver and DishPro Twin
Device or LNB. All feet. does not exceed 200 feet. Rerun check switch.
entries show "X"s.
• Make sure cable is rated for 2150 MHz. Rerun check switch.
• Cables may not be rated for 2150 • Remove the DishPro Adapter; this device is only for non-
MHz. DishPro receivers. Rerun check switch.
• Remove any non-DishPro switches/LNBs or incompatible
• You may have DishPro Adapter accessory devices* from the system. All LNBs and switches
installed on a DishPro receiver. must be DishPro. Rerun check switch.
• May have a non-DishPro switch

or LNB or incompatible
accessory device* in the system.
When you run Check • The DishPro Twin LNBF is • Check the point dish/signal screen to confirm you have satellite
Switch, you see "Twin" connected but no satellite signal signal. If not, check your dish antenna to ensure the DishPro
identified as the Device/ is present. Twin is installed properly, the dish is pointed/peaked on the
LNB and Satellite shows satellite signal and there is nothing blocking the signal path to
"Conn" but you do not see the dish. Rerun check switch.
"Satellite Reception
Verified".
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Troubleshooting Problems with DishPro Twin LNBF

What’s
What’s Wrong What You Can Do
Happening
When you run Check • The DishPro Twin is connected • Check the cable path between the DishPro Twin and the
Switch, you see "Satellite but something in the system may receiver and remove any incompatible accessory devices*.
Reception Verified" but be blocking the switch Rerun check switch.
you see "Feed" instead of commands.
"Twin" identified as the
Device/LNB.
When you run Check • The DishPro Twin is connected • Check the cable path between the DishPro Twin and the
Switch, you do not see but something in the system may receiver and remove any incompatible accessory devices*.
"Twin" identified as a be blocking the switch Rerun check switch.
Device or LNB, but odd commands.
transponders are detected
only on one satellite. • You may have DishPro Adapter • Remove the DishPro Adapter; this device is only for non-
installed on a DishPro receiver. DishPro receivers. Rerun check switch.
• May have a non-DishPro switch • Remove any non-DishPro switches/LNBs from the system. All
or LNB in the system LNBs and switches must be DishPro. Rerun check switch.
When you run Check • The DishPro Twin LNBF is • If the check switch summary screen shows "119 W" on Dish
Switch, you see "Twin" connected but the dish may not Input 2, you need to point your dish 9 degrees to the east and
identified as the Device/ be pointed to receive signal from repeak your dish. Rerun check switch.
LNB but you only have both 110 and 119 satellites. If the check switch summary screen shows "110 W" on Dish
signal confirmed from one Input 1, you need to point your dish 9 degrees to the west and
satellite. re-peak your dish. Rerun check switch.
Make sure skew setting is correct for a Dish 500 installation at
your zip code. Rerun check switch.
When you run Check • Cables may not be rated for 2150 • Make sure cable is rated for 2150 MHz and all accessory
Switch, you see "Twin" MHz. devices are compatible. Rerun check switch.
identified as a Device or
LNB, but only odd
transponders are detected.
Getting receiver messages • Check the weather conditions to • Wait for weather to clear up and restore signal.
that signal is lost or being see if heavy rain or snow could
acquired be temporarily block the signal. • Clear obstructions from the signal path.
• Check for any obstructions in
way of the dish like new growth
on trees
* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.
Troubleshooting Problems with the Remote Control
What Is
What to Do
Happening Possible Reason
You cannot find the • Use the receiver front panel Control Buttons to control the
remote control. receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Customer
Service Center at 1-800-333-DISH (3474) to order a replace-
ment.
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What Is
What to Do
Happening Possible Reason
When you press a button • The remote control may be • If the batteries are missing or dead, insert fresh AAA-size
on the remote control, the missing batteries, the batteries batteries. If the remote has fresh batteries, check whether
receiver does not do what may be incorrectly placed in they were placed according to the label diagram. If not,
you expect. the remote, or the batteries remove them and place them correctly.
may be weak or dead.
• The remote control address • Check the remote control address.
may be incorrect.
• The UHF antenna may not be
connected on the back of the • Connect the UHF antenna and make sure it is pointing
straight up and not touching anything.
receiver.
• Move any nearby off-air antennas away from the UHF
remote antenna. Do not place an off-air antenna on your
receiver.
• Add a UHF attenuator. See page 29 for details.
When you press the • You may not be able to see • Try other remote control buttons to see if the receiver is
remote control Power that the receiver Power light is responding. Replace the remote control batteries with fresh
button to turn the receiver on, if other lights in the room ones.
ON, the receiver front are too bright. The remote
panel Power light does not control may not be operating
light up. properly or the batteries may
be weak or dead.
• The receiver power cord may • Check that the receiver power cord is not damaged, and that
not be plugged into a power the plug is inserted correctly into the outlet. Try to turn on
outlet, or there may be a prob- the receiver with the front panel Power button.
lem with the power.
• The remote control’s address • Check the remote control address.
may be incorrect.
• The UHF antenna may not be • Connect the UHF antenna and make sure it is pointing
connected on the back of the straight up and not touching anything.
receiver.
• Move any nearby off-air antennas away from the UHF
remote antenna. Do not place an off-air antenna on your
receiver.
• Add a UHF attenuator. See page 29 for details.
You are programming the • If you do not press any button • Start over.
remote and the receiver for 20 seconds, the receiver
“times out” and goes back “times out,” and goes back to
to showing the program showing the program you
you were watching. were watching.
• If you hold down a button for
a long period of time (two
minutes or more), the receiver
“times out,” and goes back to
showing the program you
were watching.
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Troubleshooting Problems Hearing A Program
What Is
Possible Reason What to Do
Happening
The receiver front panel • You may have muted the sound, • Check the volume level on the TV or audio device. Turn off the
Power light is on and there or set the volume so low that you mute or turn up the volume, as required.
is a good picture on the cannot hear it.
TV set, but you do not
hear any sound. • The audio connections may not • Check the audio connectors and cables from the receiver to the
be properly connected. TV or the sound system.
• You have selected Dolby Digital • Check the TV speakers or the sound system.
Only when there is no Dolby
• In the Dolby Digital menu, select Dolby Digital/PCM for the
Digital soundtrack. audio output. If your decoder/amplifier will not accept Linear
PCM digital input, use the analog connections instead.
You hear a foreign • You may have set the receiver to • Use the Alternate Audio Language menu to select the
language with a program. select an alternate audio language that you prefer.
language. The program may be in
a foreign language.
Troubleshooting Problems Using the Menus
What Is
Happening
You were using a menu, • The receiver has a time-out • Start over again.
and it suddenly closed. feature that closes any menu after
several minutes of no activity.
This will discard any changes
you have made, but otherwise
does no harm to the receiver.
Troubleshooting Problems Using Locks
What Is
Happening
You set a lock (for • You may not have locked the • You must lock the receiver to apply any lock that you have set.
example, a lock on receiver.
programs by ratings), but
• You are trying to set a ratings • Ratings locks do not work with off-air channels.
the lock does not take lock on an off-air channel.
effect.
You forgot the password, • You may not have written down • Call the Customer Service Center at 1-800-333-DISH (3474.
so that you are unable to the password, to keep it in a safe You must provide the following information: (1) your name; (2)
unlock the receiver. place. your address; (3) your telephone number;(4) the receiver serial
identification number; and (5) your Digital Identification
Number (PIN), if you use one.
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Troubleshooting Problems Watching A Program
What Is
Happening
The receiver front panel • The TV set may not be working • Make sure that the TV set is plugged into an electrical outlet.
Power light is on, but the properly.
• Make sure the outlet has electrical power. Make sure that the TV
TV image: • The TV may be connected to the is turned on. If the receiver is connected to the TV using only
is black (no picture), wrong input. the RF or VHF connections, make sure that the TV is tuned to
is frozen, channel 3 or 4 (whichever works best in your area) and that the
has break-ups, • Make sure the TV is set up receiver back panel Channel 3/4 Switch is set to the same
correctly.
has “snow,” or channel as the TV.
shows small squares of
various colors. • Make sure that the TV brightness and contrast are adjusted
correctly.
• Make sure that the TV is connected properly to the receiver.
• Make sure that the TV’s text mode and closed captioned
features are turned off.
• Set the TV to SVIDEO or VIDEO input if using composite or
S-Video from the receiver.
• Check that the system has been installed correctly.
• If the TV and the receiver are • Make sure that all required coaxial cables are in place, and
working properly, there may be check that all cable connectors are tight and dry (for outdoor
interference with the satellite cables).
signal. • Make sure that the satellite dish has a clear line of sight to the
satellite.
• Check whether branches or leaves have grown into the line of
sight.
• Make sure that the satellite dish is aimed at the satellite. Check
the strength of the signal using the Point Dish and Signal
Strength menu. Consult your installer to re-aim the dish, if
necessary, to obtain the maximum possible signal strength.
• Note the local weather conditions. Heavy rain, snow, or cloud
cover may be interfering with transmission of the satellite
signal. Remove any snow or other debris which may have
collected on the satellite dish.
• Check your receiver selections.
• You might be in an HD output • Check your selection of HD or SD output.

mode while trying to use the SD
connections, or vice-versa.
• You have selected an HD mode • Revert to Safe Mode, by holding the Output button down for 3
your HDTV does not support. seconds. This should restore your picture.
• You have deactivated qualifying • Purchase qualifying programming.

programming on your receiver so
that it will no longer display HD
format.
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What Is
Happening
The receiver front panel • The TV set may not be working • Make sure that the TV brightness and contrast are adjusted
Power light is on, and properly. correctly, and that the TV is working properly.
there is a picture on the • If the receiver is connected to the • Make sure that the TV is connected properly to the receiver.
TV screen, but the picture:
TV using only the RF or VHF • Check other nearby electrical devices as possible sources of
has sparkles or is grainy, connections, there may be a
has a herringbone pattern, strong local broadcast on the interference.
lacks color or vertical same channel, or a channel • Check that all required coaxial cables are in place.
hold, or wobbles, or adjacent to the one to which the
looks “washed out” or TV is tuned. • Check for moisture or water leaking into all connections. Dry
them out if needed, then seal them with coaxial cable sealant.
fuzzy.
• Check the dish-to-receiver cable run length; if it is over 100 feet,
call your dealer or installer.
• There may be interference from • Make sure the system is properly grounded.
other nearby electrical devices
(such as radio towers, cellular
telephones, computers,
microwave ovens, radios,
stereos, or TVs).
A “black box” fills almost • You may have turned on the • Using the TV remote control and/or menus displayed by the TV
all of the TV screen. Closed Captioned feature on the (not the receiver remote control or the menus displayed by the
TV, and put that feature into Text receiver), turn off the closed captioned feature.
mode.
The TV screen is all blue. • You may have connected the • Check your TV owner’s manual for the correct TV input to use
receiver to an input on the TV for the signal output from the receiver.
that is incorrect for the signal
output from the receiver.
Troubleshooting Problems Using the Program Guide or the Browse Banner
What Is
Happening
In the Program Guide, • Red means that you have not • If you want to buy a channel, call the Customer Service Center
some channels have a red subscribed to that channel. You at 1-800-333-DISH (3474).
background. must subscribe to a channel
before you can tune the receiver
to it.
You try to display future • The Program Guide and • Try displaying the Program Guide again later. By that time,
programs in the Program Browse Banner can display it may show programs for the time and date you want.
Guide or Browse programs scheduled for an
Banner, but find you extended, but not unlimited time
cannot. beyond the present.
You try to display • The Program Guide and • Contact the program providers (for example, the channel or
programs that have ended Browse Banner can display network affiliate that broadcast the program) for details on past
in the Program Guide or only programs that have not yet programs.
Browse Banner, but ended. These features cannot
find you cannot. display a time earlier than the
present.
The Program Guide is • The Program Guide is set • Press the Menu button on your remote control, select
in the wrong order. incorrectly. Preferences, select View Preferences, and then set your
Program Guide in the order you wish to view the channels.
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What Is
Happening
When you are using the • You may have applied a • You can change the applied Favorites List while using the
Program Guide or Favorites List other than the list Program Guide by pressing the remote control Guide button.
Browse Banner, some named All Chan. You can choose another custom Favorites List, the All Chan
channels are missing. You may have set up the list, which includes all the channels, or the All Sub list, which
Program Guide so that when includes all subscribed channels. Unlock the receiver for the
the receiver is locked, the Guide Program Guide to display adult channels.
hides adult channels.
If your setup includes a multi-
dish switch, you may need to do
the Check Switch procedure.
Troubleshooting Problems Changing Channels
What Is
Happening
You enter a desired • You may have made a mistake • Carefully try entering again the channel number you want.
channel number. The entering the channel number, or Select All Chan as the active Favorites List. Unlock the
channel changes, but the the channel number you entered receiver so that it does not skip adult channels.
new channel is not exactly may be invalid. If you want to buy a channel, call the Customer Service Center
the channel you entered. at 1-800-333-DISH (3474).
• If so, the channel displayed is the
You are scanning up or closest possible to the channel
down through the you entered.
channels, and the receiver
is skipping channels that • If you entered the number for a
channel that you have not
you know you have subscribed to, the receiver will
subscribed to.
change to the channel and display
a message suggesting that you
might want to subscribe to the
channel.
• If a Favorites List other than All
Chan is applied, the receiver
will skip channels that are not on
the applied list.
• If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the
receiver will skip such channels.
Troubleshooting Problems Using Favorites Lists
What Is
Happening
You press the remote • If you have not added channels to • You must add channels to a custom Favorites List before you
Guide button while the any custom Favorites List, you can apply it.
Program Guide is will be able to apply only the All
displayed. You find that Chan list or the All Sub list.
you can apply only the All
Chan list or the All Sub
list.
You try to change the • The receiver will not allow you • Choose another list to change.
All Chan list or the All to change the All Chan list or the Note: You can change the All Sub list by changing what
Sub list. The receiver All Sub list. channels you buy.
displays an ERROR
message.
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What Is
Happening
You try to apply an empty • The receiver will not allow you • Choose another list to apply, or add at least one channel to the
Favorites List. The to apply an empty list. empty list.
receiver displays an
ERROR message.
A Favorites List does not • If you have set up the Program • Unlock the receiver for the list to show adult channels.
show channels that you Guide to hide adult channels and
know you have added to it. the receiver is locked, the
Favorites List will not show such
channels.
Troubleshooting Problems Buying a Pay Per View Program
What Is
Happening
Someone orders a pay per • You may have been away from • Lock the purchase of pay per view programs. Remember that
view program without the receiver, and someone else you are responsible for all pay per view purchases, whether or
your permission. used it. not you authorize such purchases. If you lock pay per view
purchases, then anyone who wants to order a pay per view
program must enter the password.
You find that you are not • The receiver may not be • You must connect the receiver to an active telephone connection
able to order a pay per connected to an active telephone at all times. If you install two or more receivers, you must
view program. line. connect each receiver to an active telephone connection at all
times.
• The Smart Card credit limit may • Review your pay per view purchases to check the Smart Card
have been exceeded. credit limit.
You find that you are not • You ordered a pay per view • You cannot cancel an order for a pay per view program, whether
able to cancel a pay per program, and then decided not to it was just ordered or ordered earlier.
view program. watch it.
Your setup includes more • You ordered a pay per view • If you want to watch a pay per view program on TVs connected
than one receiver. You program, and want it to be to up to six receivers, you must order the program for each
order a pay per view available via all the receivers in receiver but you only pay for the program once.
program, but it does not your setup.
appear via all of the
receivers.
Troubleshooting Problems Using the Telephone for Voice/Data/FAX
What Is
Happening
While you are making a • The receiver may have tried to • You do not have to do anything. You can always use your
telephone call, you hear call the Customer Service Center telephone line, because the receiver automatically hangs up if it
“clicks.” to send pay per view purchase finds the line is busy.
information. When the receiver
found that the telephone was
busy, it automatically
disconnected.
You pick up the telephone • The receiver was calling the • Hang up, and then pick up the telephone again to get a dial tone.
to make a call, but you do Customer Service Center to send
not hear a dial tone. pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
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What Is
Happening
Your computer or • The receiver was calling the • Resend the FAX or modem transmission.
facsimile (FAX) machine Customer Service Center to send
tries to send a FAX or pay per view information. When
modem transmission, but the receiver found that the
fails. telephone was busy, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and cancelled
the transmission.
Your computer or FAX • The receiver may have tried to • Have the sender resend the FAX or modem transmission.
machine was receiving a call the Customer Service Center
FAX or modem to send pay per view purchase
transmission, but an error information during the FAX or
occurred. modem call. When the receiver
found that the telephone was
busy, it automatically
disconnected. This generated
“clicks” that caused an error in
the FAX or modem transmission.
Troubleshooting Problems with Caller ID
What Is
Happening
Caller ID is not working. • You do not have Caller ID • Verify that Caller ID is a service provided by your local phone
service from your local phone company.
company.
• Your phone line is not connected • Verify that you have connected the phone line to the phone jack
to the phone jack on the back of on the back of the receiver.
the receiver.
• You do not have the Caller ID • Verify that you have enabled the Caller ID option on the View
option enabled. Preferences screen.
Troubleshooting Problems Using Event Timers

What Is
Happening
You try to set up an event • You must enter the password • To be able to set up an event timer for the program, first enter
timer and the receiver before you can create an event the password.
displays a message noting timer for a locked program.
that the program is locked.
You try to set up an event • You must order a pay per view • To be able to set up an event timer for the event, first order it.
timer and the receiver event before you can create an
displays a message noting event timer for it.
that the program is a pay
per view event.
You try to set up an event • You already have set up the • To be able to set up a new event timer, delete one of the event
timer, but the receiver maximum number of event timers you set up earlier.
displays an Error timers.
message giving you the
option to delete an event
timer that was set up
earlier.
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What Is
Happening
You set up an event timer, • You may have set up a Reminder • Remember that a Reminder Event Timer just reminds you that
but the receiver does not Event Timer but what you should the program is about to start. An Auto-Tune Event Timer
tune to the channel of the have set up is an Auto-Tune reminds you and tunes the receiver to the program. A VCR
program, or does not Event Timer, a VCR Event Timer, Event Timer reminds you, tunes the receiver, and starts the VCR
record the program. or a DVR Event Timer. recording. A DVR Event Timer reminds you, tunes the receiver,
and starts the hard disk. A DVR Event Timer can operate only if
the receiver memory has enough space.
You set up an event timer • You may have set up a timer with • Remember that a Once event timer operates just one time. A
for a program that is an incorrect frequency. Mon.-Fri. event timer operates Monday through Friday on the
repeated (such as a same channel at the same time. A Daily event timer does the
regularly scheduled same, Monday through Sunday. A Weekly event timer operates
program), but the timer once a week on the same channel at the same time.
does not operate for a
showing of the program.
You set up an event timer, • The program time may have • If the receiver is ON and finds an event timer overlap, it will
but the timer does not changed so that the event timer display the Event Timer Scheduling Conflict menu. You
operate at all. overlapped another event timer. must edit or delete one of the overlapping event timers.
The program time may have No event timer will operate if the program time changes by
changed by more than twenty- more than twenty-four hours.
four hours.
You set up a Once event • The program time changed. • A Once event timer always operates at the actual time of the
timer, but the timer program.
operates at a time different
from what you expect.
You stop the operation of • Stopping the event timer applies • To stop all operations of a repeated event timer, you must delete
an event timer for one only to the current showing of the the event timer.
showing of a program that program. Note: The receiver deletes a Once event timer when it operates.
is repeated (such as a
regularly scheduled
program), but the timer
operates for the next
showing.
You are testing a VCR • The VCR may not be turned ON, • Make sure the VCR is turned ON, with a blank tape inserted on
code to see if the receiver there may not be a tape inserted, which you want to record, that the tape is rewound, and that the
controls a VCR. the tape may not be rewound, or write-protect tab on the tape is intact.
The VCR does not do the the write-protect tab on the tape
test. may have been removed.
• The code you are testing may not • Try another VCR code from the VCR Codes table.
be valid for the VCR.
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Reference

What Is
Happening
You set up a VCR Event • You may not have turned the • Make sure the VCR is turned ON, with a tape inserted on which
Timer, but the VCR does VCR ON, inserted a tape, or you want to record, that the tape is rewound, and that the write-
not record the program rewound the tape. Or, the write- protect tab on the tape is intact.
you want. protect tab on the tape may have
been removed.
• If you use the receiver back panel • If you use the RF or VHF connections, you must set the receiver
RF or VHF connections in the channel 3/4 setting and both the VCR modulator output and
wiring setup, you may not have viewing channel to either 3 or 4.
set the receiver channel 3/4
setting and both the VCR
modulator output and viewing
channel to either 3 or 4.
• There may be obstacles between • Remove any obstacles between the receiver and the VCR.
the receiver and the VCR.
• If you set up the VCR Event • When you set up a VCR Event Timer, make sure to select the
Timer using the Create an VCR option in the Timer Type list on the Create an Event
Event Timer menu, you may Timer menu. Also, make sure to select the proper option in the
have selected an Auto-Tune, Timer Frequency list on this menu.
Reminder, or DVR timer instead
of a VCR timer. If you did select
a VCR timer, you may have
selected an inappropriate timer
frequency.
• If you set up the VCR Event • Remember that you can set up only a Once (one-time only)
Timer using the quick record timer using the quick record feature.
feature, the timer was one-time
only, and may have missed
another showing of the program.
• Video signal must be present on • Make sure the receiver has video signal present on the SD
the SD outputs for a VCR to be outputs during the program.
able to record
You edit an automatic • Editing an automatic event timer • If you want an automatic event timer to start and stop according
event timer. The timer converts it to a manual event to a specific program, avoid editing that event timer.
does not start or does not timer. Such a timer starts and
end according to the stops at the times you specify, not
program for which you set the start and stop times of any
the timer. specific program.
You try to set up a manual • You may have tried to set a • Review the rules on start and stop times for manual event
event timer. The receiver manual event timer with invalid timers.
displays an Error start or stop times.
message.
The receiver does not • The receiver may not be able to • Use the Program Guide or a printed schedule to find the
display the program name display a program name for a program name.
for a manual event timer. manual event timer.
You set an event timer. • The program may have started a • Use the Start 1 min. early option to start any event timer one
The event timer misses the little earlier than scheduled, or it minute early, except for a pay per view event.
beginning or the end of a may have run over its scheduled Use a manual event timer to start any event timer at the times
program. ending time. you set yourself, except for a pay per view event.
Page 120
Device Codes
These tables contain the manufacturer codes for programming the remote to control your TV, VCR, DVD
player, or audio amplifier. Every attempt has been made to include all codes. If your device brand is not
listed or if the codes do not work, the remote may not control your device. In some cases, codes may
operate some but not all buttons shown in this guide.
TV Codes TV Codes TV Codes
Programming in AUX mode: Daytron 526, 627, 652, 654, JC Penney 505, 506, 516, 525,
658, 665, 670, 672 526, 543, 546, 631,
Press 0 before entering the TV 645, 646, 650, 652,
Dimensia 645, 650
code. 653, 654, 658, 659,
664, 667, 668, 670,
DISH Network 722 , 742
673, 676, 678, 680,
Dixi 566, 620 690, 691, 701, 725,
TV Codes
726, 728, 730
Dumont 501, 627, 652
A Mark 620, 670 Jensen 556, 573, 652, 654, 660
Electrohome 526, 573, 651, 652,
Action 662 654, 656, 659, 660, JVC 508, 557, 559, 642,
665, 670, 709, 728 649, 655, 667, 673,
Admiral 514, 521, 605, 668,
669, 675 676, 726, 735, 736, 737
Emerson 526, 534, 535, 536,
537, 538, 539, 541, Kawasho 548, 561, 573, 652,
Aiko 727
573, 590, 627, 636, 654, 664
Aiwa 751 642, 648, 652, 654,
655, 657, 658, 659, Kenwood 506, 573, 652, 654,
Akai 570, 573, 659, 660, 660, 661, 662, 665, 656, 659, 660, 664,
666, 667, 669, 670, 679, 681
Amtron 657
677, 679, 682, 692, Kloss Novabeam 657, 663, 698, 723, 724
Anam National 509, 541, 620, 651, 696, 699, 720
657, 661, 663, 698 Konka 753
Envision 506, 573, 652, 654,
AOC 505, 506, 519, 520, 660, 664 KTV 526, 539, 541, 573,
573, 620, 627, 652, 657, 658, 661, 662,
653, 654, 659, 664, Fisher 542, 590, 683 664, 665, 670, 696
665, 670, 672 Fujitsu 534, 682, 694 Lloyds 627, 679
Apex 743, 744, 745 Funai 534, 541, 657, 661, Loewe 566
Archer 620 662, 677, 682, 694
Logik 675
Audiovox 620, 657, 662, 672 GE 508, 509, 543, 544,
630, 645, 646, 650, Luxman 523, 652, 654
Bell & Howell 590, 669, 675 651, 652, 654, 659,
661, 663, 665, 667, LXI 563, 566, 590, 595,
Broksonic 752, 659, 661, 748 668, 670, 673, 676, 667, 631, 635, 645,
681, 690, 691, 698, 646, 650, 654, 659,
Capehart 519, 627 668, 678, 683, 691,
701, 715, 716, 725,
Citizen 506, 516, 523, 524, 728, 742 701, 725
525, 526, 590, 652, Magnasonic 573, 659, 660, 669,
654, 657, 658, 680, 727 Goldstar 505, 523, 526, 545,
546, 566, 573, 652, 672, 677
Classic 659 653, 654, 655, 656, Magnavox 506, 520, 525, 536,
658, 659, 660, 664, 566, 567, 568, 573,
Colortyme 573, 627, 652, 654,
665, 670, 671, 678, 610, 652, 654, 656,
660, 667, 668, 671,
693, 730, 747 659, 660, 664, 665,
674, 679, 681
Gradiente 660, 671 666, 669, 671, 673,
Contec/Cony 541, 655, 657, 661, 674, 677, 723, 724, 729
662, 726 Granada 627, 670, 671
Majestic 675
Craig 536, 541, 657, 661, Grundig 670, 673
662, 666, 667, 694 Marantz 506, 566, 573, 652,
Hallmark 627, 652, 654, 659 654, 660, 664, 665,
Crown 526, 536, 657, 666, 670 671, 678, 681
Harmon/Kardon 561, 659
Curtis Mathes 506, 516, 526, 573, Megatron 627, 654
590, 641, 645, 650, Hinari 534
652, 654, 658, 659, Memorex 590, 627, 653, 654,
Hitachi 523, 526, 548, 549, 659, 675, 678, 720
660, 664, 665, 667, 553, 554, 555, 585,
668, 670, 674, 680, 597, 626, 636, 638, MGA 504, 505, 506, 542,
703, 708 643, 648, 652, 654, 571, 573, 627, 652,
Daewoo 505, 524, 526, 529, 655, 665, 668, 669, 653, 654, 656, 660, 728
530, 531, 573, 652, 670, 672, 673, 702,
718, 726 Mitsubishi 504, 505, 542, 570,
653, 654, 658, 659, 571, 572, 573, 597,
663, 664, 665, 670, Infinity 566, 671 623, 627, 652, 653,
672, 674, 684, 698, 654, 656, 659, 660,
719, 727 JBL 566, 671 664, 665, 670, 671,
705, 728
Page 121
Device Codes
TV Codes TV Codes TV Codes
Montgomery Ward 675 RCA 503, 505, 548, 586, Teknika 504, 505, 512, 516,
630, 633, 634, 636, 523, 524, 525, 526,
Motorola 521, 605, 651 641, 645, 646, 648, 534, 536, 541, 573,
MTC 505, 506, 516, 523, 650, 651, 652, 653, 644, 652, 653, 654,
573, 627, 652, 653, 654, 656, 661, 663, 655, 657, 658, 661,
654, 659, 664, 667, 665, 667, 668, 670, 662, 664, 665, 666,
672, 680 681, 691, 698, 701, 670, 672, 675, 680,
708, 715, 716, 725, 681, 682, 685, 726, 727
Multitech 657 742, 749
Telefunken 679
NAD 502, 617, 627, 631, Runco 501
635, 637, 654 Toshiba 516, 590, 617, 631,
Sampo 506, 519, 652, 654, 635, 667, 678, 680,
National 509 658, 663, 664, 665, 683, 688, 750
698, 730, 746
NEC 505, 506, 507, 517, Totevision 526, 658, 668
523, 573, 627, 651, Samsung 505, 506, 516, 523,
652, 653, 654, 660, 526, 566, 573, 612, Ultra 672
664, 665, 679, 681, 627, 647, 652, 653, Universal 543, 690
731, 732 654, 655, 656, 658,
659, 664, 665, 667, Vector, Research 506
Nikkai 612
669, 670, 679, 680,
Video Concepts 570, 661
Nikko 654, 672, 727 704, 717, 730, 738
Wards 536, 573, 607, 645,
Onwa 541, 657, 661 Sansui 754
650, 652, 653, 654,
Optimus 637 Sanyo 542, 590, 652, 683 656, 659, 664, 665,
666, 667, 668, 669,
Optonica 521, 605, 607 SBR 566 674, 675, 677, 678,
Schneider 566 682, 690, 715, 723,
Orion 694
724, 729
Osaki 612 Scott 526, 534, 537, 541,
600, 652, 654, 655, White, Westinghouse 659, 664, 670, 672, 674
Panasonic 508, 509, 510, 512, 657, 661, 662, 665, Yamaha 505, 506, 573, 652,
566, 644, 651, 662, 670, 677, 682, 696, 701 653, 654, 656, 664,
663, 668, 672, 673,
Sears 523, 534, 542, 563, 666, 672, 679
676, 685, 689, 698,
700, 716, 234, 247 590, 595, 601, 604,
617, 627, 631, 635,
Philco 505, 506, 525, 536, 645, 646, 650, 652, VCR Codes
568, 573, 610, 651, 654, 656, 659, 661,
652, 653, 654, 655,
656, 659, 660, 664,
668, 670, 682, 683, Programming in AUX mode:
688, 691, 703, 725, 726
665, 666, 669, 671, Press 1 before entering the
672, 674, 677, 723, Sharp 521, 526, 585, 605,
724, 729 607, 628, 629, 652, VCR code.
654, 655, 658, 669,
Philips 525, 566, 651, 652, 670, 674, 679, 739,
655, 656, 671, 690, 740, 741 VCR CODES
723, 724, 729
Signature 675 Aiwa 588, 622, 623
Pioneer 502, 548, 576, 636,
637, 648, 652, 654, Solavox 612 Akai 513, 514, 515, 516,
663, 665, 681, 708 517, 518, 520, 568, 682
Sony 500, 578, 640, 670, 690
Portland 505, 526, 573, 652, Alba 546
Soundesign 525, 536, 541, 627,
654, 658, 659, 664,
652, 654, 657, 659, Amstrad 588
665, 670, 727
661, 665, 666, 682
ASA 556
Price Club 680
Starlite 657
Audiovox 676
Prism 676
Supra 523
Bell & Howell 581
Proscan 645, 646, 650, 668,
Sylvania 506, 525, 536, 566,
691, 725, 742 Broksonic 559, 748
568, 569, 573, 600,
Proton 513, 519, 526, 536, 610, 652, 654, 656, Bush 589
585, 627, 652, 654, 659, 660, 664, 665,
655, 659, 660, 665, 666, 671, 672, 674, Calix 676
666, 668, 670, 678 677, 723, 724, 729, 733
Canon 554, 678, 679
Quasar 508, 509, 651, 663, Symphonic 632, 657, 662, 677,
Capehart 546
673, 676, 698, 700, 747 692, 694
CCE 681
Radio Shack/Realistic 526, 541, 590, 607, Tandy 521, 605
612, 645, 650, 652, Citizen 534, 591, 592, 594,
Tatung 509, 651, 663, 698
654, 655, 657, 658, 675, 676, 677, 684
661, 662, 663, 668, Technics 508, 673, 676
670, 683, 698, 730 Colortyme 592,
Techwood 523, 573, 652, 654,
Craig 591, 658, 675, 676,
660, 676
681, 685, 687, 688
Curtis Mathes 554, 592, 594, 605,
607, 675, 677, 678,
679, 683, 684
Page 122
Chpater 5
Reference
VCR CODES VCR CODES VCR CODES
Daewoo 506, 534, 546, 547, Marantz 554, 556, 581, 585, Samsung 515, 517, 534, 579,
559, 588, 684 592, 594, 600, 602, 591, 675
674, 677, 678, 683
Daytron 546 Sansui 544, 562, 600, 674,
Matsushita 678 682, 685
Denon 686
Memorex 507, 533, 549, 554, Sanyo 549, 581, 582, 583,
Dimensia 607 566, 581, 585, 588, 608, 675, 688
Dumont 549 608, 675, 676, 678,
686, 687, 688 SBR 556
Electrohome 512, 676, 687 Schneider 589
MGA 512, 567, 568
Emerson 505, 506, 508, 509, Scott 508, 534, 559, 590,
511, 512, 534, 559, Minolta 595, 680, 686
684, 687
568, 588, 590, 618, Mitsubishi 512, 562, 567, 568,
676, 678, 684, 687 570, 571, 595, 680, 687 Sears 548, 549, 581, 584,
595, 608, 610, 676,
Finlandia 549 Motorola 678 678, 680, 683, 684,
Finlux 549, 556, 588 686, 687, 688
MTC 544, 588, 675, 685
Fisher 548, 549, 581, 584, Sentra 546
Multitech 579, 588, 675, 677, 681
588, 608, 610, 684, 688 Sharp 512, 585, 607, 625
NAD 573
Fuji 678 Shintom 589, 595, 681, 685
NEC 562, 581, 592, 594,
Funai 588 600, 602, 674, 677, Singer 678, 681, 685
Garrard 588 682, 683
Sony 500, 501, 502, 504
GE 550, 551, 552, 554, Nikko 676
STS 678
572, 591, 605, 607, Noblex 675
675, 678, 679 Sylvania 554, 556, 567, 588,
Olympus 678 678, 679
Go Video 557, 558, 620, 685
Optimus 676, 687 Symphonic 588, 594, 683, 688
Goldstar 592, 594, 676, 687, 747
Optonica 585 Tandy 581, 588
Goodmans 585, 589
Orion 506, 684, 687 Tashiko 588, 676
Gradiente 588, 687
Panasonic 523, 554, 598, 614, Tatung 594, 682,
Granada 549, 581 628, 633, 678, 679,
684, 685, 688, 747 Teac 588, 594, 682
Grundig 556
Pentax 592, 595, 677, 680, Technics 554, 633, 678,
Harmon/Kardon 568, 592
683, 686 Teknika 554, 588, 676, 678, 687
Harwood 681
Pentex Research 594 Toshiba 534, 535, 567, 584,
Hinari 589 590, 680, 684, 688
Perdio 588
Hitachi 536, 538, 539, 540, Totevision 591, 675, 676, 687
588, 595, 597, 680, Philco 554, 678, 679, 686
682, 686 Philips 554, 556, 585, 678, 684 Unitech 675,
ITT 518 Pioneer 562, 573, 574, 575, Vector Research 534, 592, 600, 674,
576, 600, 674, 680, 677, 683
JC Penney 554, 581, 591, 592,
594, 595, 600, 674, Portland 546, 677 Video Concepts 534, 568, 592, 600,
675, 676, 678, 679, 674, 677, 683,
680, 681, 685, 686, 687 Proscan 605, 607,
Wards 534, 588, 595, 608,
Jensen 595, 680, 682 Proton 685 675, 676, 678, 680,
681, 684, 687, 688
JVC 561, 562, 563, 581, Quasar 554, 678, 679, 747,
592, 594, 600, 674, XR-1000 588, 678, 681
682, 686 Radio Shack 512, 607, 608, 610, 687
Yamaha 581, 592, 594, 600,
Kenwood 562, 581, 592, 594, Radio Shack/Realistic 581, 584, 588, 608, 674, 682, 683
600, 674, 677, 682, 683 675, 676, 678, 679
Zenith 500, 501, 533, 747
KLH 681 Radix 676
Kodak 676, 678 RCA 518, 525, 527, 528,

591, 595, 605, 607,
Lloyds 683, 688 615, 631, 649, 675,
678, 680, 686
Logik 589, 681, 685
Realistic 534, 549, 554, 581,
Luxor 518 584, 585, 588, 608,
LXI 676 675, 678, 679, 687, 688
Magnasonic 685, 687 Ricoh 502
Magnavox 527, 533, 554, 556, Runco 533

678, 679, 684, 685 Saisho 506
Salora 567, 581
Page 123
Device Codes
TV/VCR Combo DVD Players Codes Tuner/Amplifier Codes
Programming for Mintek 710 Citizen 709

combination devices:
Program the remote control in Mitsubishi 629 Curtis Mathes 734
TV mode and then in VCR NAD 701 Denon 647, 674

mode.
Norcent 762 Fisher 653, 741
Onkyo 713 GE 711

TV/VCR Codes
Oritron 723 Goldstar 677, 690
Broksonic 748
Panasonic 639, 662, 663, 714, Harmon/Kardon 640, 672, 751
Goldstar 747 715, 716, 717, 734
Hitachi 717, 754
Panasonic 747 Philips 640, 641
JBL 640
Quasar 747 Pioneer 665, 718, 719
JVC 637, 683, 703, 725
Zenith 747 Proscan 720
Kenwood 649, 676, 691, 726,
Qwestar 721, 723 728, 745
DVD Player Codes
RCA 627, 650, 666, 690, Luxman 752
Programming in AUX mode: 742, 749
Magnavox 654, 705, 740
Press 1 before entering the Sampo 724
DVD code. Marantz 651, 740, 742, 743
Samsung 651, 652, 667, 668,
691, 740, 741 NAD 739
DVD Players Codes
Sansui 725, 754 Nakamichi 671, 748, 750
Aiwa 634, 694, 751 Sanyo 643, 726 NEC 716, 739
Alpine 653 Sharp 669, 727, 746 Onkyo 642, 660, 662, 678
Apex 654, 655, 743, 744 Sherwood 728 Optimus 648, 664, 734, 744,
749
Broksonic 656, 752 Sony 617, 644, 645, 670,
671, 729, 730, 731 Panasonic 643, 644, 652, 742,
Clarion, 696 746
Sylvania 658
Classic 695 Pioneer 658, 667, 668, 679,
Teac 732 702, 734
Daewoo 657
Technics 733 Proton 654, 705
Denon 697, 698, 699, 700
Techwood 664 Quasar 652, 742, 746
Emerson 658, 701
Toshiba 616, 646, 647, 672, Radio Shack 744
Fisher 659 735, 736, 750,
RCA 635, 638, 704, 727
Funai 658 Yamaha 737, 738, 739
Sansui 753
GE 702, 703 Zenith 648, 673
Sanyo 741
Go Video 692, 693
Tuner/Amplifier Codes Sharp 712, 713, 714, 715,
GPX 704 749
Hitachi 632, 635, 660, 705,

Programming in AUX mode:
Sherwood 646, 670, 736, 738,
706, 707 Press 2 before entering the 744
JVC 636, 689, 708, 711

tuner/amplifier code.
Sony 639, 645, 650, 687,
728, 729, 730
Konka 637, 638, 753
Tuner/Amplifier Codes Teac 684, 737
Koss 745
Aiwa 636, 641, 656, 687, Technics 643, 644, 652, 742,
Magnavox 626, 661 718, 720, 724, 775, 746
726
Memorex 709 Toshiba 710
Carver 653
Page 124
Chpater 5
Reference
Tuner/Amplifier Codes
Yamaha 663, 730, 731, 732,

733, 745, 747
DVD/VCR Combo
DVD/VCR Codes
Go Video 692,693
JVC 689
RCA 690
Samsung 667,691
TV/DVD Combo Codes

Programming for
combination devices: Program
the remote control in TV mode
and then in VCR (or AUX -
press 1 before entering the DVD
code) mode.
TV/DVD Codes
Aiwa 751
Broksonic 752
Konka 753
Panasonic 734
RCA 749
Sansui 754
Toshiba 750
Page 125
Chapter 5
Reference
Notes
Page 126
Appendix
Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember to

retain your Bill of Sale for warranty service! Any items returned without a copy of
the Proof of Purchase will be considered out of warranty.
What the Warranty Covers

This warranty extends only to the original user of the equipment and is limited to the
purchase price of each part. EchoStar Technologies Corporation and its affiliated companies
("EchoStar") warrant this system against defects in materials or workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if EchoStar
determines that the equipment is defective subject to the limitations of this warranty, it
will be replaced at no charge for labor. EchoStar warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
• Parts: For a period of one (1) year from the original date of purchase, EchoStar will
supply, at no charge, new or re-manufactured parts in exchange for parts determined to
be defective subject to the limitations of this warranty. EchoStar warrants any such
replacement parts against defects in materials or workmanship for the remaining part of
the original warranty period.
Note: "Parts" means items included in this package, which may include the satellite
dish assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not
include other parts purchased separately.
What the Warranty Does Not Cover

• This warranty does not cover installation of the system. If applicable, such installation
will be warranted under a separate installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss
of use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or
telephone line surges, battery leakage, fire, flood, or other acts of Nature, accident,
misuse, abuse, repair or alteration by other than authorized factory service, use of
accessories not recommended by the receiver manufacturer, negligence, commercial or
institutional use, or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping
and handling, removal or reinstallation, shipping damage if the equipment was not
packed and shipped in the manner prescribed, nor equipment purchased, serviced, or
operated outside the continental United States of America.
Page 127
Appendix
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY.
ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM,
NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE
OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL
ECHOSTAR'S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS
LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES THE
RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE
ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL
ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE
VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance

1. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and
either your customer account number, the receiver conditional access number, or the
receiver model number ready. Display the Important System Information menu to find these
numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to
call a Return Authorization representative. Before shipping any equipment, you must talk to
a Return Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether
under warranty or not, you will be responsible for the cost of shipping back the defective
equipment. For faster service, see the Advance Exchange Program below.
5. Returned equipment must be packaged properly, using either the original shipping materials
or the packaging in which the replacement equipment is shipped. Include a copy of the Bill
of Sale. Any items returned without a copy of the Proof of Purchase will be considered out
of warranty. Follow the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping box
that you use to return the equipment. To avoid confusion and misunderstandings, shipments
without an RA number clearly visible on the outside of the box will be returned to you at
your expense.
Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to five business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions on
how to return the defective equipment.
The shipping charge, for receiving replacement equipment and returning the defective
equipment, is a one-time fee based on EchoStar's competitive bulk shipping rates (additional
charges may apply outside of the continental US). This fee will be charged to your billing
account or your valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after receiving the
replacement, your billing account or credit card will be charged the market price of the
replacement. If you return the defective equipment after ten days, you will receive a full refund
less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, billing account or credit card will be charged the market price of the
replacement.
Page 128
Residential Customer Agreement
Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt
of your equipment you will be shipped a replacement. Your original equipment will not be
available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If
the defective equipment is covered under this warranty, it will be replaced and shipped back to
you at no additional cost (additional charges may apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment is
found, which EchoStar in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
Accessory Warranty
An accessory is any DISH Network branded equipment, displaying the DISH Network logo,
excluding the receiver, cables and hookups, and non-mechanical components. A one-year
warranty becomes effective upon the activation of the DISH system or date of purchase, if bought
separately. A proof of purchase is required to verify the purchase date. If an accessory has an
expired warranty, no exchange will be issued. You may purchase replacement accessories from
DISH Network or your local retailer.
THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED. THIS

DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH
NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPT THESE
TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL
CANCEL YOUR SERVICE. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR
ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK
SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS
TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, YOUR CONTINUED RECEIPT
OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH
NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR
ACCEPTANCE OF ITS TERMS AND CONDITIONS, AND, ACCORDINGLY, THEY WILL
BE LEGALLY BINDING ON YOU.
Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you with technical
and other customer support through the following toll-free number and email address
1-800-333-DISH (3474)
[email protected]
or you may write to:
DISH Network
Customer Service Center
P.O. Box 33577
Northglenn, CO 80233
and, for general knowledge, try our website at www.dishnetwork.com.
"DISH Network" is a trademark of EchoStar Satellite L.L.C.
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1. THE DISH NETWORK SERVICE

A. Services Defined. DISH Network offers a wide variety of video and audio programming
and other services and we are constantly striving to add new services to our lineup. For purposes
of this Agreement the term "Services" shall mean the programming available on DISH Network
(whether subscription based or pay per view based) and any other services that we may provide to
consumers either now or in the future. For purposes of this Agreement the terms "You" or "Your"
refer to you, the DISH Network subscriber.
B. Programming Changes. Except as otherwise set forth in this Agreement, you may change
your programming selection at any time by notifying us. A fee may apply to such changes
(Change of Service Fee). In addition, you may be charged a fee (Service Access Fee) if you fail to
subscribe to one of DISH Network's basic programming packages which include America's Top
60, America's Top 120, America's Top 180, DISH Latino or DISH Latino Max.
C. Programming Availability. Certain Services transmitted by us, including but not limited to
some subscription Services, sporting events and broadcast network Services, may be blacked out
in your area of reception. If you circumvent or attempt to circumvent any of these blackouts, you
may be subject to legal action. You must be at least 18 years of age, or the applicable age of
majority where you reside, in order to receive adult-oriented programming services.
D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using
your on-screen Program Guide and remote control unit to select the movies and other events we
offer. To order DISH Network pay-per-view Services, your DISH Network DBS digital receiver
must be connected to a telephone outlet. You may also order DISH Network special events and
pay-per-view Services over the telephone by calling the Customer Service Center or by using our
automated system through the following toll-free number:
1-877-DISH-PPV (347-4778) for ordering movies
A fee will apply for use of the automated system (Pay-Per-View Automated Fee) or the
Customer Service Center (Pay-Per-View Fee).
E. Private Viewing. DISH Network provides Services to you for your private home viewing,
use and enjoyment. You agree that the Services provided will not be viewed outside of your
private residence. You are permitted to exhibit the Services solely in your private residence and
not in any other areas. The Services may not be rebroadcast, transmitted, recorded or performed,
nor may admission be charged for listening to or viewing any Services provided by us. If we later
determine that you utilized your DISH Network Equipment (including any additional DISH
Network receivers) or sold, leased or otherwise gave possession of the same to a third party who
you knew or reasonably should have known intended to use it to permit the viewing of the
Services in a commercial establishment or any other area open to the public, we may terminate the
Services and in addition to all other applicable fees, you agree to pay us the difference between
the price actually paid for the Services and the full commercial rate for such Services, regardless
of whether we have or had the commercial rights to distribute such Services in a commercial
establishment. The payment of that amount and/or the termination of Services shall not prejudice
our ability to exercise any other rights and remedies we may have under this Agreement, at law, in
equity, or otherwise.
F. Additional Receivers. DISH Network will allow you to place up to five additional
receivers on your account. Each additional receiver would be authorized to receive the same
Services as your initial receiver. Unless your receiver is rented from DISH Network in which case
a monthly rental fee will apply, DISH Network will charge you a monthly Additional Outlet
Programming Access Fee for each additional receiver added to your account. This option is only
available if your initial DISH Network receiver and all additional receiver(s) are located at the
same residence and are continuously connected to the same telephone line. If you desire to receive
Services at two different locations, you must open a separate account for each location. You agree
that you will not directly or indirectly use a single account for the purpose of authorizing Services
for multiple DISH Network receivers that are not all located in the same residence and connected
to the same phone line. If we later determine that you did, we may terminate your Services and, in
addition to all other applicable fees, you agree to pay us the difference between the amounts
actually received by us and the full retail price for the Services authorized for each DISH Network
Page 130
DBS receiver on the account, whether owned by you or not. The payment of that amount and/or
the termination of Services shall be in addition to any other rights and remedies we may have
under this Agreement, at law, in equity, or otherwise.
G. Changes in Services offered. DISH Network reserves the right to change the Services that
we offer, and our prices or fees related to such Services at any time. If the change affects you, we
will provide you notice of the change and its effective date. The notice may be provided on your
billing statement or by other communication permitted under Section 9B. In the event of a change
in the contents of any programming, programming packages or other Services, you understand
and agree that we have no obligation to replace or supplement the programming, programming
packages or other Services previously offered that have been deleted, rearranged or otherwise
changed. You further understand and agree you will not be entitled to any refund because of a
change in the contents of any programming, programming packages, or other Services previously
offered.
H. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade the
Services only at the time of renewal. You may not downgrade the Services during the term of the
multi-month subscription.
I. Fees for Receivers that Independently Support Multiple Televisions. Additional fees may
apply for a receiver which supports independent viewing of programming on multiple televisions.
2. BILLING POLICIES AND PAYMENTS FOR SERVICES

A. You agree to pay all amounts billed for Services and to pay all taxes, fees and other
charges, if any, which are now or may in the future be assessed on the Services you receive from
us. Unless you prepay for a multi-month subscription to Services, we will bill you each month, in
advance, for Services ordered by you or anyone who uses your DISH Network Equipment,
whether with or without your permission, until you cancel the Services. The bills you receive will
show the total amount due, the payment due date, payments, credits, purchases and other charges
to your account.
B. You agree to pay us in full monthly by the payment due date for the Services and for any
other charges due us, including any fees set forth in this Section 2. Payment of your bill after the
due date will result in you paying us a Late Payment Fee. Other fees and charges may also be
assessed. If partial payments are made, they will be applied first to the oldest outstanding bill. If
you send checks or money orders marked "payment in full," we can accept them without losing
any of our rights to collect any other amounts owed by you, notwithstanding your characterization
of the payment. DISH Network does not extend credit to our customers, and the Late Payment Fee
is not interest, a credit service charge or a finance charge. You understand and agree that in the
case of late payment or nonpayment for any Services ordered by you or for any of the charges
stated below, we may report such late payment or nonpayment to credit reporting agencies. If you
do not pay your bill by the due date, we have the right to disconnect your Services at any time
thereafter, in our sole discretion. DISH Network may require you to pay all past due charges, a
Reconnect Fee, a deposit equal to a minimum of one month's advance charges and all outstanding
balances accrued through the date of deactivation, before we reconnect your Services. Deposits
will not be held segregated from other funds and shall not earn or accrue interest.
C. If you at any time fail, neglect, or refuse to make timely payments hereunder, or if a
petition in bankruptcy shall be filed on your behalf or against you, or if you take advantage of any
insolvency law or become insolvent or make an assignment for the benefit of creditors, or if a
receiver, liquidator, or trustee is appointed for your property or affairs, we shall be wholly relieved
from our obligations hereunder.
D. If you paid for an annual or other multi-month subscription to any Services and your
account is past due for any amounts owed to us, at our option we may suspend any or all Service
until payment is received, and/or convert your annual or other multi-month subscription to a
monthly subscription. If we convert your multi-month subscription to a monthly subscription, we
will first apply the amount you paid for your multi-month subscription to any past due amounts
and then any remaining amounts to future obligations. If we elect to offset the amount paid for the
remaining portion of a multi-month subscription against amounts past due, you agree to pay, in
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Appendix
addition to all other applicable fees, the Offset Fee set forth below for each month and partial
month that the multi-month subscription was previously received.
E. If we use a collection agency or attorney to collect money you owe us or to assert any
other right which we may have against you, you agree to pay the reasonable costs of collection or
other action. These costs might include, but are not limited to, the costs of a collection agency,
reasonable attorney's fees and court costs. If there are billing errors or other requests for credit,
you can contact our Customer Service Center by telephone or in writing. You must contact us
within sixty (60) days of the time you receive the billing statement for which you are seeking
corrections. Failure to timely notify us of a dispute shall constitute acceptance of the bill.
Undisputed portions of the billing statement must be paid before the next billing statement is
issued to avoid an administrative fee for late payment. All payments for Services must be made
directly by you to us. DISH Network shall have no obligation to provide Services for which
payment is made by you to a third party.
F. In addition to the amounts due for Services, you agree to pay the fees referenced below
("Fees") when applicable. DISH Network reserves the right to increase these Fees or add
additional Fees in the future, in our sole discretion:
Smart Card Replacement Fee $50.00
Additional Outlet Programming Access Fee
(monthly, per receiver) $4.99
Late Payment Fee $5.00
Change of Service Fee $5.00
Duplicate Billing Statement Fee $2.00
Overnight Delivery Fee $18.00
Restart Fee $25.00
Returned Payment Fee $25.00
Service Access Fee (monthly) $5.00
Offset Fee $2.00
Ledger Request Fee $5.00
Pay-Per-View Automated Fee $1.00
Pay-Per-View Fee $5.00
3. CANCELLATION OF SERVICE
A. Your Service will continue until cancelled as provided for herein. Your subscription will
be automatically renewed unless you contact us to cancel as provided for in the next paragraph.
B. You have the right to cancel your Service for any reason at any time by notifying us via
telephone or in writing at the phone number or address set forth on page 1, above. Please be aware
that certain promotional offers have a minimum subscription commitment (usually 12 months)
and if you cancel your service prior to the expiration of that commitment, certain early
termination fees may apply.
C. DISH Network has the right to terminate your Services at any time without providing
notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you
have received the Services, or any part of the Services without paying for them; or (iii) you
otherwise violate the terms of this Agreement.
D. If your Service is cancelled for any reason, you are still responsible for payment of all
outstanding balances accrued, including any applicable Fees.
E. You understand that charges for Services, once charged to your account, are
nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of the
period covered by the last monthly bill. No refunds or credits will be provided in connection with
the cancellation of monthly subscriptions. For annual or other multi-month subscriptions, the
cancellation will be effective as of the date the multi-month subscription expires. Because you are
receiving a discounted price in exchange for your agreement to pay for your services on an annual
or other multi-month basis, in the event you cancel the Services prior to expiration of your multi-
Page 132
month subscription, you understand and agree that you are not entitled to any refund or credit for
the unused portions of the multi-month subscription and that we have the right to retain any
prepaid monies as liquidated damages.
4. EQUIPMENT
A. In order to receive the Services it will be necessary for you to purchase or lease certain
reception equipment consisting primarily of a DISH Network compatible satellite receiver, and
remote control ("Equipment"). You may also be provided with a conditional access card ("Smart
Card") that is inserted into your satellite receiver. The Smart Card remains the property of
EchoStar Satellite L.L.C. Any tampering or other unauthorized modification to the Smart Card is
strictly prohibited and may result in, and subject you to, legal action. You agree to return the
Smart Card to us upon request.
B. Smart Cards are nontransferable. Your Smart Card will only work in the DISH Network
receiver to which it was assigned by DISH Network. If you report to the Customer Service Center
that your Smart Card was lost, damaged, defective or stolen we will replace it, as long as there is
no evidence of unauthorized tampering or modification. A replacement fee will apply. In addition,
in order to minimize downtime for your Equipment, DISH Network will, upon your request,
deliver a replacement Smart Card to you via overnight delivery. Our Overnight Delivery Fee will
apply.
C. DISH Network reserves the right to alter software in your DISH Network receiver, and
provide content to DVR products, through periodic downloads. DISH Network will use
commercially reasonable efforts to schedule these downloads to minimize interference with or
interruption to your Service.
D. Your DISH Network receiver contains certain components and software which are
proprietary to DISH Network. You agree that you will not try to reverse-engineer, decompile or
disassemble any software or hardware contained within your receiver or our Smart Card. Such
actions are strictly prohibited and may result in the termination of your Services and/or legal
action.
E. For proper operation of your Equipment, DISH Network requires that you connect each
DISH Network receiver on your account to a telephone line. For accounts containing multiple
receivers, each receiver must be connected to the same telephone line. Failure to comply with this
requirement may result in interruption of service.
F. If your DISH Network Equipment is stolen or otherwise removed from your premises
without your authorization, you must notify our Customer Service Center immediately, but in any
event not more than three (3) business days after such removal to avoid liability for payment for
unauthorized use of the DISH Network Equipment. You will not be liable for unauthorized use
after we have received your timely notification.
5. LEASED EQUIPMENT
A. If you decide to lease your Equipment from DISH Network, the terms and conditions of
the lease agreement shall apply, in addition to the terms and conditions of this Agreement. Such
Equipment shall at all times remain the sole and exclusive property of DISH Network and we will
have the right, at our discretion, to replace it with new or reconditioned equipment and to remove,
or require the return of, the equipment upon termination of Services. None of the equipment shall
be deemed fixtures or part of your realty. Our ownership of the equipment may be displayed by
notice contained on the equipment. You shall have no right to pledge, sell, mortgage, give away or
remove, relocate, alter or tamper with the equipment (or any notice of our ownership thereon) at
any time. Any reinstallation, return of or change in location of the equipment shall be performed
by us at the service rates in effect at the time of service. You shall not attach any electrical or other
devices to or otherwise alter the equipment without our prior written consent. DISH Network
shall have the right to make such filings as are necessary to evidence our ownership rights in the
equipment, and you agree to execute any and all documents as are necessary for us to make such
filings. Upon termination of Services, you must notify our Customer Service Center to schedule
the return the Equipment.
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Appendix
B. You shall notify us promptly of any defect in, damage to, or accident involving the
equipment. All maintenance and repair of the equipment shall be performed by us or our
designees. DISH Network may charge you for any repairs that are necessitated by any damage to,
or misuse of, the Equipment.
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT

DISH Network may sell, assign or transfer your account to a third party without notice to
you. You may not assign or transfer your Services without our written consent which will not be
unreasonably withheld. We may, however, refuse to allow you to assign or transfer your Services
if you lease your Equipment or if your account has an outstanding balance.
7. LIMITATION OF OUR LIABILITY

A. WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE
FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY OR
NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OF ALL OR
A PORTION OF THE SERVICES, THE RELOCATION OF ALL OR A PORTION OF THE
SERVICES TO DIFFERENT SATELLITE(S), A CHANGE IN THE FEATURES AVAILABLE
WITH YOUR DISH NETWORK DBS EQUIPMENT OR ANY ACTS OF GOD, FIRES,
EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE, ACTS OF ANY
GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL. WE WILL
NOT BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED
MATERIAL OR THE PREVENTION OF RECORDING DUE TO ANY FAULT, FAILURE,
DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT. WE MAKE NO WARRANTY,
EITHER EXPRESSED OR IMPLIED, REGARDING THE DISH NETWORK DBS
EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES ARE
EXPRESSLY EXCLUDED. IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO
THE DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO
FURNISH ANY SERVICES OR EQUIPMENT TO YOU, OR FROM ANY FAULT, FAILURE,
DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
B. It is your responsibility to impose any restrictions on viewing by you, other members of
your household, or guests, and we shall have no liability to anyone due to or based on the content
of any of the Services furnished to you.
8. WARNING AGAINST PIRACY

It is a violation of several U.S. federal and state laws to receive any Services, or any portion
of such Services, without paying for them. The penalties for violating such laws can range from
imprisonment to civil damage awards of up to $110,000 per violation.
9. MISCELLANEOUS
A. Physical Address/Change of Address. When setting up your DISH Network account, you
agree to provide us with the physical street address where the Equipment will be located. A post
office box does not constitute a physical address and is not sufficient to meet this requirement.
You agree to give us prompt notice of your change of name, mailing address, physical address
where the Equipment is located or telephone number. You may do this by notifying our Customer
Service Center by telephone or in writing.
B. Notice. If we send you notice, it will be considered given when deposited in the U.S. Mail,
addressed to you at your billing address or hand-delivered to you. Our notice to you will also be
effective if provided on your billing statement or by telephone. If you give notice to us, it will be
deemed given when received by us at the address listed on the first page of this Agreement.
C. Applicable Law. This Agreement, including all matters relating to its validity,
construction, performance and enforcement, shall be governed by applicable federal law, the rules
and regulations of the Federal Communications Commission, and the laws and regulations of the
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Staying Legal
state and local area where Service is provided. These terms and conditions are subject to
amendment, modification or termination if required by such regulations or laws. If any provision
in this Agreement is declared to be illegal or in conflict with any law or regulation, that provision
may be deleted or modified, without affecting the validity of the other provision.
D. Other. This Agreement is in addition to any other written agreement between You and
DISH Network, including without limitation an installation agreement, lease agreement or
promotional agreement. Any and all prior oral or written representations or agreements are
superseded by this Agreement and such other written agreements. No salesperson, installer,
customer service representative, authorized retailer, or other similarly situated individual is
authorized to change the terms and conditions set forth herein. DISH Network may, however,
change the terms and conditions of this Agreement in the future and will notify you if that occurs.
The terms of this Agreement, which either are expressly stated to survive or by their nature would
logically be expected to survive termination, shall continue thereafter until fully performed.
Staying Legal
Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify
this receiver to enable it to receive encrypted (scrambled) television programming without
payment of required subscriptions. Conviction can result in a fine of up to $500,000 and
imprisonment for five years, or both. Any owner of this receiver who procures or willfully causes
its modification is an accessory to that offense and may be punishable in the same manner.
Investigative authority for violations lies with the Federal Bureau of Investigation (FBI).
This product may incorporate copyright protection technology that is protected by U.S.
patents and other intellectual property rights. Use of such copyright protection technology must
be authorized by Macrovision, and is intended for home and other limited pay-per-view uses only
unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.
U.S. Patent No’s 4631603, 4577216, 4819098 are licensed for limited pay per view only.
FCC Compliance
The following text is extracted from Federal Communications Commission (FCC)

regulations, as of the publication date of this Guide. Contact the FCC (see following)
or your library for the complete text of the regulations.
Telephone Communication
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the back panel of this equipment is a label that contains, among other information, a
product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to a line, as determined by the total RENs,
contact the local telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier
products, the REN is separately shown on the label.
This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C. A
plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. See installation instructions for
details.
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Appendix
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1.this device may not cause harmful interference, and
2.this device must accept any interference received, including interference that may
cause undesired operation.
Modifying this receiver may void your authority to use the equipment. This equipment
has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Refer to Troubleshooting in Chapter 5 for a detailed description of recommended customer
actions.
If none of the remedies on the previous page stops the radio interference, you should
contact a licensed radio/television technician, your satellite dealer, or call the Customer
Service Center at 1-800-333-3474, for assistance.
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Index
A View TV 45
Volume 44, 90, 94
Arrow and Select Buttons 20
Arrow Buttons 20 C
Arrow Buttons (Remote Control) 44
Aspect Ratio 46 Cancel a Procedure 48
Assistance 3 Cancel Button 45
Attenuator 29 Change the Channel Order 52
Change the Remote Control Address
B 28
Changing Channels 7
Back Panel 21 Browse Banner 8
8VSB-TV Antenna In 22, 37 Themes 7
Digital Audio Output 23, 83, 84 Changing Languages 79
DISH DVI Output 24, 30 Channel Order 49
Phone Jack 24, 35 Check Switch 32, 99
RGB Output 25 Checking the Device Codes 87
Satellite In 22 Closed Captioning 80
S-Video Output 23 Connecting the Receiver 30, 31
TV Set Out 23 Connection Diagram 35
USB Port 24 Control Other Devices with the
YPbPr Output 25, 30, 31 Remote Control 85
Batteries 27 Conventions 2
AAA 27
Low 27 D
Browse Banner 8, 44, 51
Close 52 Device Codes 121
Open 52 Tuner/Amplifier 124
Select a Program 52 TV 121
Buttons, Remote Control TV/DVD Combo 125
Arrows 44, 90, 92, 94 VCR 122
AUX Mode 93 Digital Audio Output 23
Cancel 45 Dish Button 45
Dish 45 DISH DVI Output 24, 30
DVR Buttons 46 DISH Network Customer Service 3
Format/Star 46 Display High Definition Format 34
Info 45 Display Setup 34
Menu 43 Dolby Digital Setup 83
Mute 44, 90, 94 Dolby Digital Sound 83
Number Pad 45, 91 DVR Buttons 46, 66
Page Up and Page Down Buttons DVR Event 14
43 DVR Features 9, 66
PIP 47 DVR Buttons 46, 66
Pound 45 DVR Event 14
Power 43, 92, 93 DVR Record Event 13, 15
Recall 44, 91, 92 Quick Record 67
Recover 46 Watching One Program While
SAT Mode 43 Recording Others 14
SD/HD 43 DVR Record Event 13, 15
Select/OK 44, 90, 92, 94
Swap 47
TV Mode 89 E
TV Power 90
VCR 92 Exploring the Menus
VCR Mode 91 Favorites 6
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Index
Locks 6 Installing the Receiver 30

Preferences 6 Connecting 30
Program Guide 5 DISH Antenna 31
Themes 5
Timers 7
L
F Legal Notices 135
Limited Mode 85
Factory Defaults 79 Local Channels 38
Favorites 6 Locks 6, 69
Favorites Lists 63 Adult Channels 71
Apply 66 Channels 74
Change 64 Password 69, 70
Name 65 Pay Per View 70
Set Up 64 Rating Code(s) 72
FCC 135 Receiver Front Panel Buttons 76
Federal Communications Commission Low Battery Warning 27
(FCC) Compliance
Radio Interference 136
Telephone Communication 135 M
Finding a Program to Watch 4, 7
Browse Banner 8 Menu Button (Front Panel) 19
Themes 7 Menu Button (Remote Control) 43
Format/Star Button 46 Menus
Front Panel 19 Factory Defaults 79
Connections 21 Menus and Screens
Controls 19 Browse Banner 44
Indicators 21 Caller ID 77
Smart Card Door 19 Cancel a Procedure 48
Front Panel Connections 21 Check Switch 32
Mic 21 Choices 47
USB Port 21 Closed Captions 80
Front Panel Controls 19 Display Setup 34
Arrow Buttons 20 Dolby Digital Setup 83
Menu 19 DVR Event 14
Output Button 20 DVR Record Event 13, 15
Power Button 20 Event Timer Create 13
System Info Button 19 Exploring the Menus 5
Front Panel Controls Select Button 20 Favorites 6
Front Panel Indicators 21 Favorites Lists 63
HD Output Light 21 Installation Summary 32
Power Light 21 Local Channels 38
Record Light 21 Locks 6
SD Output Light 21 Point Dish/Signal 32
Preferences 6
Program Guide 4, 5, 12, 14, 44, 48
G System Information 3
Telephone System Setup 36
Guide Button 44 Theme Select 61
Themes 5, 7, 44
Timer Management 57
H Timers 7
Using 47
HD Output Light 21 View Preferences 52
High Definition Format 34 Mic 21
Multiple DishPro System - How to
I Install 102
Mute Button 44
Info Button 45
Installation Summary 32 N
Installing a Multiple DishPro System
102 Number Pad Buttons 45
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Index
O Watching One Program While

Recording Others 14
17 R
Off-Air Broadcasts 37
Peaking Your Off-Air Antenna Radio Interference 136
39 Rain and Snow Fade 16
Scanning for Channels 37 Recall Button 44
Optimizing Your Remote Control 28 Receiver
Change the Address 28 Radio Interference 136
Install an Attenuator 29 Telephone Communication 135
Ordering Your Program Packages 3 Receiver Installation 30
Ordering Your Programming Connecting to an HDTV or HD
Packages 33 Monitor 30
Output Button 20 DISH Antenna 31
Overview DISH DVI Output 31
Conventions 2 YPbPr Output 31
References 2 Record Light 21
Recover Button 46
P Remote Control
Batteries 27
Page Up and Page Down Buttons 43 Buttons 43
Password Change the Address 28
Change 70 Checking the Device Codes 87
Create 69 Control Other Devices 85
Pay Per View 53 Guide 44
Stay Legal 135 Limited Mode 85
Peaking Your Off-Air Antenna 39 Low Battery Warning 27
Personal Identification Number 77 Modes 85
Phone Jack 24, 35 Optimizing 28
Picture in Picture (PIP) 15 Scanning for Device Codes 86
PIP Button 47 Setup to Control Other Devices
Point Dish/Signal 32 85
Position Button 47 Signals 27
Pound Button 45 Use 43
Power Button (Front Panel) 20 Using the Remote Control 111
Power Button (Remote Control) 43 Remote Control Signals 27
Power Light 21 REN 135
Preferences 6 Residential Customer Agreement
Problems and Solutions Tables 129
Using the Remote Control 111 RGB Output 25
Program Guide 4, 5, 12, 14, 44, 48 Ringer Equivalence Number (REN)
Channel Order 49 135
Program Packages 3
S
Q
Satelite In 22
Quick Record 67 Satellite Signal Quality
Quick Start Guide 3 Rain and Snow Fade 16
Finding a Program to Watch 4 Solar Interference 17
Ordering Your Program Satellite Television 16
Packages 3 Scanning for Device Codes 86
Quick Tours 4 Scanning for Off-Air Channels 37
Exploring the Menus 5 Screens and Menus
Finding a Program to Watch 7 Browse Banner 44
Setting Up to Record Programs in Caller ID 77
the Future 12 Cancel a Procedure 48
Using Digital Video Recording Check Switch 32
(DVR) Features 9 Choices 47
Using Picture in Picture (PIP) 15 Closed Captions 80
Display Setup 34
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Index
Dolby Digital Setup 83 Using Locks 113

DVR Event 14 Using the Menus 113
DVR Record Event 13, 15 Using the Program Guide or the
Event Timer Create 13 Browse Banner 115
Exploring the Menus 5 Using the Telephone for Voice/
Favorites 6 Data/FAX 117
Favorites Lists 63 Tuner/Amplifier Codes 124
Installation Summary 32 TV Codes 121
Local Channels 38 TV Set Out 23
Locks 6 TV/DVD Combo Codes 125
Point Dish/Signal 32
Preferences 6
Program Guide 4, 5, 12, 14, 44, U
48
System Information 3 USB Port 21, 24
Telephone System Setup 36 Using the Remote Control 111
Theme Select 61
Themes 5, 7, 44 V
Timer Management 57
Timers 7
Using 47 VCR Codes 122
View Preferences 52 VCR Setup 81
SD Output Light 21 View Banner 51
SD/HD Button 43 View Preferences 52
Search 62 View TV Button 45
Select 94 Volume Button 44
Select Button (Front Panel) 20
Select/OK Button 44 W
Setting Up to Record Programs in the
Future 12 Warranty 127
Smart Card Door 19 Watching One Program While
Solar Interference 17 Recording Others 14
Start Recording Options 68
Staying Legal 135
S-Video Output 23 Y
Swap Button 47
System Info Button 19 YPbPr Connections 31
System Information 3 YPbPr Output 25
YPrPb Output 30
T
Telephone System Setup 36
Terrestrial 17
Terrestrial Signal Quality 17
Theme Select 61
Themes 5, 7, 44, 61
Timers 7, 54
Edit or Delete 59
Event 55
Event Timer Create 13
Frequencies 54
Future 12
Manual 57
Overlapping 58
Set a Second Event Timer 57
Timer Management 57
Types 54
VCR Setup 82
Buying a Pay Per View Program
117
Changing Channels 116
Using Favorite Lists 116
Page 140
Write the following information in the spaces provided below. You may need to provide this information if you call
the Service Center. To get the Conditional Access Numbers, display the Important System Information menu
(see Ordering Your Program Packages on page 2).
Purchase Location Name:
Purchase Location Telephone Number:
Receiver Serial Number:
Receiver Conditional Access Number
Smart Card Conditional Access Number:
Remote Address (SAT Mode)
Television Code (TV Mode)
VCR Code (VCR Mode)
Auxiliary Code (AUX Mode)
132415

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Warning and Attention Symbols

The WARNING! symbol means that if you are not careful,

For Your Safety

Important Software Notice

Equipment and Software Covered by this User’s Guide

Important Safety Instructions ........................................................ iii

Chapter 1 - Introduction .................................................................. 1

Chapter 2 - Receiver Description and Installation ...................... 19

Chapter 3 - Using the Receiver ..................................................... 43

Chapter 4 - Dish Antenna Installation...........................................95

Antenna Discharge Ground Clamps

Congratulations on choosing DISH Network. You are about to experience the

Important Information About This Receiver

Conventions Used In This User Guide

Getting Best Picture Quality

If You Need More Assistance

Quick Start Guide

Step 1: Ordering Your Program Packages

3. Call 1-800-333-DISH (3474) and tell the Customer Service

3. Use the remote control ARROW buttons to move the

Exploring the Menus

6. When you are finished, press MENU.

8. Press the MENU button.

10. Press the MENU button to continue with the tour.

Finding a Program To Watch

2. Press the LEFT ARROW button to open the Themes

Tip: Want to know

Tip: If you select a

Using Digital Video Recording (DVR) Features

4. Press the VIEW TV button to go back right away to

6. Press the PAUSE button and then press the BACK

8. Press the SKIP FWD button to jump forward 30 seconds

11. Press the RECORD button to start recording the

Tip: With DVR

Setting Up to Record Programs in the Future

Use the ARROW buttons to find a future program

3. The Event Timer Create menu opens.

Watching One Program While Recording Others

2. Press SELECT/OK to watch that program.

3. Press the RECORD button. A message will display asking whether

Using Picture in Picture (PIP)

4. This new program will be full screen.

Satellite Signal Quality

Rain and Snow Fade

Off-Air (Terrestrial) Signal Quality

The audio/video quality on local off-air (terrestrial) broadcast channels depends

Receiver Front Panel

Smart Card Door

Front Panel Controls

Press the MENU button to display Main Menu choices.

System Info Button

Press the SYSTEM INFO button to open the System

Receiver Description and Installation

Press the OUTPUT button to select whether video is to be

Arrows and Select Buttons

Press the ARROW buttons to move the

Front Panel Indicators

Front Panel Connections

Receiver Description and Installation

Tip: Using the Receiver Back Panel