1080P Wi-Fi Video Doorbell

User Manual

V 1.0.0
 Table of Contents

Legal Statement.................................................................................................. 2

Important Safeguards and Warnings......................................................... 3

Device Introduction........................................................................................... 4

Physical Installation........................................................................................... 9

Amcrest Smart Home App Setup................................................................ 13

Amcrest Smart Home Cloud......................................................................... 20

MicroSD Card Recording............................................................................... 24

App Settings........................................................................................................ 25

Motion Detection Overview.......................................................................... 27

Events Menu........................................................................................................ 37

Account Menu.................................................................................................... 38

Adding to Blue Iris............................................................................................ 43

Adding to An Amcrest NVR/DVR.............................................................. 44

Adding to Amcrest View Pro........................................................................ 45

.
Technical Specifications................................................................................. 46

Troubleshooting................................................................................................. 47
 Legal Statement
Caution: The user is cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does not
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.

FCC RF Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environ-
ment. This equipment should be installed and operated with a minimum distance of 20cm
between a radiator or any part of your body.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
( 1 ) This device may not cause harmful interference, and
( 2 ) This device must accept any interference received, including interterence that may cause
undesired operation.

About This Document

• This document is for reference purposes only. Please refer to the actual product documentation
for more details.
• This document may serve as a reference for other product types whose specific operations will
not be enumerated. Please operate according to actual product specifications.
• Amcrest reserves rights to revise any information in this document at anytime; and the revised
contents will be added to the new version without prior announcement. Some functions of the
product may be slightly different before and after a revision.
• This document includes general practice, installation examples, and technical content that may
be used for your device. Installation of this device may differ based on specific locations.
• Working with electricity can be dangerous if proper safety precautions are not taken. If you are
not comfortable or inexperienced with the tools or process described in this manual, we highly
recommend hiring a licensed electrician to install your device. Amcrest does not assume liabili
ty for any damage that result in improper use or installation of your device.

2
 Important Safeguards and Warnings
The following description is the correct application method for the device. Please read the
manual carefully before use to prevent damage or property loss.

Operating Requirements
• Do not place or install the device in an areas of high exposure to direct sunlight or near high
heat generating devices.
• Do not install the device in areas of high humidity, dust, or fuliginous areas.
• The device must be installed horizontally or installed in a stable place that will prevent the
device from falling.
• Do not drip or splash liquids into the device. Do not submerge the device in any liquids.
• Install the device in a well ventilated place free from obstruction.
• Only use the device within rated input and output voltage ranges.
• Ensure the power breaker to the installation source is turned off before installing the device.
• Do not attempt to disassemble or repair the device. If the device is defective, please consult
Amcrest directly for any replacement or repairs.
• Do not transport, use, or store the device in areas that exceed the recommended humidity and
temperature ranges.

Power Requirements
• The device is designed to operate with existing doorbell wiring, transformers, and chime. If the
installation area does not have existing doorbell wiring or suitable voltage, please consult an
electrician to replace or install proper doorbell wiring.
• The device requires 16~24V AC to function. A transformer with 16~30V AC will be suitable to
power the device.
• If a power adapter is being used to power your doorbell, ensure the power supply meets SELV
(safety extra low voltage) requirements and its rated voltage conforms to Limited Power Source
in IEC60950-1. For specific power supply requirements, please refer to the device’s label stick
er.
• This device does not require the use of additional diodes or resistors to function. It is highly
recommended to consult an electrician to establish a proper wired electrical connection for
your doorbell if existing wiring is not available.

3
 Device Introduction

What’s Included?

2 Wire
Wi-Fi Doorbell 2 Faceplates Mounting Bracket Chime Kit Extenders

4 Mounting 2 Terminal Bracket Screw 2 Extra Wires

Screws Screws

Wire Connector 2 Wire Nuts 4 Wall Anchors Wire Harness Screwdriver

NOTE A 15/64 masonry drill bit will be required if installing

on concrete stucco or brick.

4
Front Panel
The front panel of the device includes PIR detection sensors, IR lights, camera, microphone, speaker,
indicator light, and a call button.

PIR sensor

Camera

IR Lights

Speaker

Indicator Light
Call Button

Microphone

Indicator Light Description

The indicator light on the front of the device will display specific status details of the device. For a
description of each status please refer to the information provided below.

A solid LED indicates that the Wi-Fi doorbell is properly connected to the Wi-Fi
Solid network. If the light on the front is solid no further action needs to be taken and the
doorbell is properly added into the app.

A spinning LED indicates the Wi-Fi doorbell is in setup mode and is currently not
Spinning connected to a network. Please follow the installation instructions in the Amcrest
Smart Home app to continue.

If there is no LED on the front of the doorbell check that the terminals on the back of
Nothing your doorbell and make sure they are properly connected to the wires and that your
doorbell system meets the necessary power requirements (16 volts AC at 30 VA).

5
Rear Panel
The rear panel of the device includes a microSD card slot, reset/config button, as well as power input
ports which act as a power terminal for your device.

Reset/Config Button

MicroSD Card Slot

Power Input Ports

Reset/Config Button
• The reset/config button will be used to establish an initial connection during setup. When
pressed the device will broadcast a hotspot connection which will be used to connect the
device to the mobile app. A blue spinning light will be represented on the indicator light
located on the front of your device.
• The reset/config button can also be used to factory reset your device. Performing a factory
reset will revert your device back to its original factory settings. To perform a factory reset the
device must be bound and deleted from your Amcrest Smart Home account. To perform a
factory reset, press and hold the reset/config button for 10 seconds and release, allowing the
device to reset. Once reset the indicator light on the front of the device will blink indicating the
device has been reset and ready to connect.

Power Input Ports

The power input ports are used to house the power cables and terminal screws for your device.
The device is compatible with a standard 16~24V AC or 12V~24V DC power adapter. A power
adapter is not included with the doorbell however can be purchased separately, either through
Amcrest or a third party source.

• With an AC 16V~24V power source the device can connect and function with a wired or
wireless chime (mechanical and electrical) using the included Chime Kit. Anything below the
recommended voltage level will result in the system not providing enough voltage to the
chime. This will cause the chime not to function properly with the doorbell. For a brief over
view of the wiring

6
Mechanical Chime Wiring Diagram

AC Power

Mechanical Chime

Chime Kit

Electronic Chime Wiring Diagram

AC Power

Electronic Chime

Chime
Chime Kit
Kit

Wireless Chime Wiring Diagram

For systems using wireless chimes the included Chime Kit is not required. Please see diagrams listed
below for more details.
AC Power

Wireless Chime

7
 DC Power
Bottom
The bottom of the device houses a screw hole and a security screw. These are used to
secure the device to the included mounting bracket during physical installation.

Screw Hole

8
 Physical Installation
Before physically installation, please ensure the proper voltage is present in the area you are installing
the device. The voltage at the install sight should range between 16V~24V AC to function. If proper volt-
age is not available, it is highly recommended to contact a licensed electrican to complete the physical
installation of your device.

The Amcrest Wi-Fi video doorbell does not require a chime to function as long as adequate voltage is
being applied to the device. Please note, the Amcrest WiFi doorbell also does not require any special
resistors and/or diodes to function.For more information on how to install your device, please refer to the
information below.

Installing the Chime Kit

The Chime Kit, also known as a power kit, allows the doorbell to sync with your home’s existing chime
system. If you do not have a chime system, the chime kit is not necessary and you can proceed to the
physical installation of your doorbell.

Connect the Wire Harness

If the wire harness does not come preinstalled with the
included wiring. Use a precision screwdriver to open the
terminals on top of the connector and insert the wiring
into the ports. The red and black wires can be placed in
any position inside the connector, and tighten the
screws to secure.

Turn the Circuit Breaker Off

Since we will be working with electrical wiring, make sure to shut off the
power to your doorbell at the electrical breakers of your home to ensure
no power is flowing through the internal doorbell system.

Remove the Cover for Your Chime

Your existing chime may look different depending on if you

have a digital or mechanical chime.

NOTE: A Chime Kit is only needed for 9

systems with mechanical or electrical chimes.
Locate and Loosen the Screws on your Chime
Using the included screwdriver, loosen the screws labeled
“FRONT” & “TRANS”.

Note: Be careful not to detach or remove the existing

wiring.

Connecting the Chime Kit

Slide the connecting wires from the Amcrest
Chime Kit underneath the screws, then retight-
en the screws. It doesn’t mattery which wires
connect to which terminal.

Replace the Chime Cover

Secure the Amcrest Chime Kit using the
included adhesive. If you are using a
mechanical chime, ensure any excess
wiring is clear of all moving parts.

10
Installing the Wi-Fi Doorbell
Everything you need for the installation of your Amcrest Wi-Fi doorbell is included in the box,
however, a 15/64 masonry drill bit may be required if installing the device on concrete, stucco or
brick.

Remove the Faceplate and Bracket

1. Place your fingers in the

indentations on the sides of
the doorbell, simultaneously
pull away and push the
faceplate out.

2. Use the included Philips

head screwdriver to remove
the bracket screw from the
doorbell.

Installing the Mounting Bracket

1. Remove your existing doorbell from the wall

and disconnect the wires. These are the wires we
will be using to install your new Amcrest Wi-Fi
Doorbell.

2. Place the doorbell bracket to fit your exist-

ing doorbell wiring. Then mark the drill holes
with a marker.

3. For Wood, Drywall or Soft Surfaces: Secure the

doorbell bracket to the mounting surface using the
included screwdriver and mounting screws.

For Concrete, Stucco or Brick: Using your previously

marked holes as a guide, drill holes into the mounting
surface using a 15/64 masonry drill bit. Then, insert
wall anchors and secure the mounting brackets using
the included mounting screws.

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Connect Doorbell to Existing Wiring

Loosen the terminal screws

located on the back of your
Wi-Fi Doorbell using the included
Phillips head screwdriver. Place
your existing doorbell wiring
underneath the terminal screws,
then re-tighten the terminal
screws to secure the wires.

NOTE If your existing doorbell wiring NOTE To attach the wires,

is too short, use the included extra align the ends of the two
wires and wire nuts to extend your wires, place the wire nut
wiring. Remove the terminal screws over the exposed wiring
completely then thread the screws and twist the wire nut
through the extra wire. clockwise to tighten.

Mounting the Doorbell

Feed the wiring back into the wall. Then,
secure the doorbell to the mounting bracket
using the included screwdriver.

NOTE Be sure to secure the the doorbell

correctly to the bracket lip, located at the top
at the mounting bracket.

Inserting a MicroSD Card

(Optional)
On the side of the device locate the
MicroSD card slot. Raise the MicroSD
card flap and insert the MicroSD
card, gold pins down. Secure the flap
back to the doorbell.

128 Supports 128GB MicroSD Card (Class

GB 10 or Higher)

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Turn the Breaker Back On
The physical installation is now complete. Turn your breaker back on and the allow the doorbell to power up.
It may take the doorbell up to 2 minutes to fully power up.

Now it’s time to setup the

Amcrest Smart Home App.
To connect your Amcrest Wi-Fi doorbell to your
Android or iOS mobile device, download the
Amcrest Amcrest Smart Home app and follow the
Smart Home instructions in the app setup.

Amcrest Smart Home App Setup

The Amcrest Smart Home app connects your Amcrest Wi-Fi doorbell to your Android or iOS mobile device ensur-
ing you are always connected to what matters most.

To get the app, search for “Amcrest Smart Home” in the Google Play or App Store and download.

Connecting to the App

Open the Amcrest Smart Home app and tap on “Register” to register
an account. Log in and click on “Add Device”.

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 Scan the QR Code Connect to the Hotspot Set a Password
Scan the QR Code on the back Remove the protective plastic casing Type in a password you
of the doorbell or manually enter from the doorbell and press the would like to use and
the serial number for the device reset/config button on the side of the confirm it. Please use a
by tapping “Manually enter S/N”. doorbell to enable the hotspot for combination of letters,
The serial number can be found your device. If there is a blue spinning numbers, and symbols
on the serial tag on the back of light on the front of the device, it between 8 - 32 characters
the doorbell or on the side panel means that the device hotspot is long when setting up a
of the doorbell box. properly turned on. password.
Tap “Next” to continue. Tap “Yes” to
verify the hotspot has been properly Tap “OK” to continue.
enabled.

Choose Your Wi-Fi Network Connect to Your Device Name Your Device
Select your Wi-Fi network from Once connected, the LED indicator Rename your doorbell. A few
the Wi-Fi network list. Enter the on the front of the doorbell will turn examples are provided such
password for your home Wi-Fi solid blue. This may take a few as; Front Door, Back Door,
network. If you would like to moments but if the LED indicator Office, and can be selected
save this password to the app, continues to spin or the device is if needed. After you have
tap on “Save Password” reporting “Wi-Fi password is incor- finished naming your device,
rect”. Tap on “Start Over” to try again. tap on the save ( ) icon
Tap “Connect” to continue. to continue.
Tap “Next” to continue

Note: If you have chosen the wrong Wi-Fi network and would like to select another Wi-Fi 14
network for the doorbell to connect with, tap on “Select other network”.
Chime Settings Set the Time and Date Live View
Amcrest doorbells can only link Set “Time Zone” to your current The main screen will be
up to one electronic or one time zone and set “DST” (Daylight your devices menu. This is
mechanical chime. For more Savings Time) settings if applica- a menu that will display all
information on linking a chime, ble. connected devices and
refer to “Linking a Chime”. well as quick access to
Tap “Next” to continue. certain settings for your
Tap “Next” to continue. doorbell.

**Tap Start Live View to view the

live feed.

Live View
SETTINGS
Provides access to settings such as motion detection, doorbell
firmware updates, etc.

MULTIVIEW
View multiple devices on one screen.

TALK
Enables the microphone for two way communication

LISTEN
Enables the speaker for two way communication.

PAN/TILT
Only applicable for Pan/Tile capable devices.

FULL SCREEN
View your feed in full screen mode.

SD/HD
Set the device to standard or high definition resolution.

SNAPSHOT
Manually take a photo.

RECORD
Manually record a video.

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Answering the Door

When someone is at the door, you can use these features:

ACCEPT MUTE HANG UP

Tap accept to talk to Mute or unmute Hang up to end

visitors at the door. the call. or ignore the call.

Linking a Chime
This is only necessary if you have an existing chime system and have installed the chime kit. If you
do not link the chime to the Amcrest Smart Home app, the doorbell will not link with your chime.
To link your doorbell to the chime, open the Amcrest Smart Home app and access your device.
Tap on the settings icon ( ) and tap on “Amcrest Chimes”. In the Amcrest Chimes menu, tap on
“Link Electronic/Mechanical Chime”.

If you are linking the doorbell to a mechanical

chime, tap on ”Mechanical Chime”. If you are
connecting to an electronic or digital chime, tap
on “Electronic Chime”. Tap on the back arrow to
exit.

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Multiview
The multiview option is used to view up to 4 devices simultaneously on the live view screen. To
access the multiview menu, tap on the Multiview icon located on the live view interface.

Add a Device Select your Device View Your Devices

Tap on the ( + ) icon to begin Select your device from the The added devices can now
adding optional devices to optional channels menu. The be viewed simultaneously on
the live view screen. interface can view up to 4 the live view screen. To exit
devices simultaneously. multiview, tap on the “Single
Once added, a blue “Added” View” option located on the
display will be shown next to live view interface.
the newly added device.

Talk/Listen
The talk button allows you to activate the microphone on your smartphone device to talk to your
device. The talk button can be used together with the listen button to enable two way audio.

Tap the talk button to Tap on the listen

activate the micro- button to activate
phone on your smart- the speaker on your
phone. You will hear device. This will
audio from the device enable two way
on your smartphone. audio when activat-
ed with the talk
button.

17
Full Screen
The fullscreen option allows you to view a full screen view of the live feed from your device. When in
full screen mode, tap the live view screen to access the live view features for your device. To exit full
screen mode, tap on the back arrow ( < ) to revert the live feed back it its original format.

HD/SD
The HD/SD button will set the live feed for your device in standard definition or high definition.
High definition will set your device to the highest possible resolution, standard definition will
revert the live view resolution to its original factory resolution.

Tap the HD button to set the

live view of your device to high
definition.

Tap on the SD button to revert

the live view of your device
back to standard definition.

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Manual Snapshot/Record
The snapshot and record button allow you to manually take snapshots or video of the live feed. All
manual snapshots and videos will be stored in the My Saved Files folder located in the Account
section of the Amcrest Smart Home app.

Take a Snapshot My Saved Files View you Photo

Tap on the Snapshot button To view the snapshot, use the Tap on the snapshot
to manually take a snapshot back arrow ( < ) to access the folder icon ( ) to
of the live view screen. devices menu. Tap on Account access snapshots. Tap
and access the My Saved Files on the photo you want
folder. to view in the interface.

Take a Video My Saved Files View you Video

Tap on the Record button to To view the snapshot, use the The interface will
manually take a video of the back arrow ( < ) to access the default to the video
live view screen. devices menu. Tap on Account folder. Tap on the file
and access the My Saved Files you would like to view
To stop the recording, tap folder. in the interface.
the record button again.

19
 Amcrest Smart Home Cloud
The Amcrest Smart Home Cloud is an optional premium cloud storage service that offers a wide range of
storage options for cloud users who wish to have secure cloud based options for their recordings. This is
different from Amcrest Cloud service as the Amcrest Smart Home cloud is exclusive to Amcrest Smart Home
devices and will not be compatible with other traditional or legacy Amcrest IP cameras or devices.

All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed and are based off motion detection recordings only. To keep a
cloud subscription active it is recommended to select "Auto Renewal" when checking out. For more infor-
mation on how to activate an Amcrest Smart Home Cloud storage plan, please refer to the information
provided below.

Access Your Account Activate Cloud Storage Choose Your Plan View Cloud Plan
Log into your Amcrest Tap on Activate Cloud Select a Cloud Storage Enter your billing infor-
Smart Home app and Storage. plan from the list of mation into the billing
select the device you cloud plans and tap form. All plans will
wish to activate. Buy. require a credit card to
process the request.
On the live view screen
tap on Cloud Record- After you have pur-
ings. chased your Amcrest
Smart Home cloud plan
you will be able to store
and view your record-
ings all from the Cloud
Recordings menu.

Note: Any plan changes made to your account will only take place at the end of your current billing cycle.

20
Amcrest Smart Home Cloud Plans Explained
Amcrest offers a wide range of options for cloud users who wish to have secure cloud based options for
their recordings. These include our free 1 year cloud plan which offers 3 days of motion detection storage
with a 12 second record time and 7 minute cool down to a 30 day motion detection storage plan that
offers unlimited recorded as well as no cool down.

All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed. To keep a cloud subscription active it is recommended to select
"Auto Renewal" when checking out.

What is Cloud Storage Time?

Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. Different plan times (7 day, 14
days, etc.) represent how long new recordings are stored and accessed from the cloud. For example, if
you select a 7 day storage plan, you will only have access to the last 7 days of recordings. Any recordings
from 8 days ago will have been automatically over-written and therefore in accessible.

How Does the 1 Year Free Cloud Plan Work?

Amcrest Smart Home offers a 1 year free trial plan which allows you to try the Amcrest Smart Home cloud
free for 1 year. The free trial plan offers, 3 days of motion detection storage with 12 seconds of record time
per event as well as a 7 minute cool down in between events. A credit card is still required for the free trial
plan as after 1 year the plan will expire which will default your account to a paid, 3 day motion detection
storage plan. The 3 day motion recording plan cost is $1.99 per month and offers the same 12 second
record time and 7 second cool down.

Other Amcrest Smart Home Cloud Storage Options

On top of the 1 year free trial plan, Amcrest Smart Home also offers several paid storage options as well.

3 Days Motion Detection Storage - This is the default plan that is

placed on your account if you have signed up for a free 1 year
cloud storage plan and it has expired. It is $1.99/month and offers
3 days of cloud storage with a 12 second record time and 7
minute cool down in between recordings.

7 Days Motion Detection Storage - This is a cloud storage plan

that will store motion recordings for 7 days. It is $4.99/month and
offers no recording limits or cool down periods.

14 Days Motion Detection Storage - This is a cloud storage plan

that will store motion recordings for 14 days. It is $7.99/month and
offers no recording limits or cool down periods.

30 Days Motion Detection Storage - This is a cloud storage plan

that will store motion recordings for 30 days. It is $12.99/month
and offers no recording limits or cool down periods.

21
Downloading Recordings
Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on microSD card recordings, please
refer to the microSD card section of this manual.

Playback/Download Cloud Recordings

Access Your Account Access File List Choose Your Clip Download
The file list will display Select the recording Tap the download icon
Log into your Amcrest
all cloud recordings. to you wish to download located at the bottom of
Smart Home app and
playback a cloud from the file list. the menu ( ). The
select the device you
recording, select the clip recording will begin to
wish to activate.
from the time line. Tap download to your
the date to choose smartphone.
On the live view screen
tap on Cloud Record- recordings on different
dates. A blue check mark ( )
ings.
Tap on the File List icon will appear next to the
( ) located in the download icon once the
Cloud playback inter- recording has finished
face. downloading.

Note: You can also share your recordings directly to other services on your smartphone via the share icon
( ) located in the middle of the download menu.

Changing Cloud Plans

Any changes made to your current Amcrest Smart Home cloud plan will take effect on the next billing
cycle. Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. All Amcrest Smart
Home Cloud plan changes are made via the Amcrest Smart Home app For more information on how to
change your Amcrest Smart Home Cloud plan, please refer to the information provided.

22
 Access Your Account Access Plan Details Change Current Plan
Open the Amcrest Smart Home Tap on My Plans. Select your current plan
app and log into your account. from the My Plans menu.
Note: The My Plans menu will
Tap on the Account tab. display all past and present Then tap on Change
Amcrest Smart Home Cloud plans, Plan.
unpaid, paid as well as cancelled
plans. You can filter this via the
"Unpaid", "Paid", and "Cancelled”
tabs.

Update Cloud Plan Choose a New Plan Confirm Payment

Read the provided information Select which plan you would like to Choose whether you
on the screen and tap "Change change to from the Amcrest Smart would like to auto renew
Plan" to continue. Home cloud plans provided. Tap your payment. Tap Con-
Buy to continue. firm Payment to continue.

Note: Enter your name, and billing information into the app. This will be the billing information used
for the new plan you have selected. Tap Pay to complete the process. 23
 MicroSD Card Recordings
This device is capable of providing local storage via an external microSD card (sold separately). Please
ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your
device. The microSD card must be formatted to FAT32. This may have to be done manually as most pro-
grams do not format to this allocation automatically.

When a microSD card is inserted into the device, all motion based recordings will be stored to it. Addition-
ally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and
microSD card.

Playback MicroSD Card Recordings

Access MicroSD Menu Select Your Recording Viewing a Recording

Log into your account in In the MicroSD card menu All motion detection recordings will occur
the app and select your you will notice a list of back to back in the interface which allows
device. recordings. Recordings can the device to capture all events without
be accessed and viewed the use of a cool down period.
On the live view screen, based on the date the motion
tap on the "MicroSD Card" occurred and can be found
menu located at the by tapping on the calendar
bottom right of the screen. menu in the app.

Tap on a file to view the

recording.

Note: Recordings stored on a microSD card cannot be downloaded to your smartphone via the app.
To download the recordings, remove the microSD card from the device and use a SD card adapter to
view them on a computer.

24
 App Settings
The settings menu for your device allows you to configure specific settings such as device information,
motion detection, time zone, Wi-Fi and other related settings. All settings are based on the capbilities of
the device and may differ between certain models. Please refer to the information below for more infor-
mation on the settings available for your device.

Accessing the Settings Menu

The settings menu for your device can be accessed via the live view menu. Tap on the settings icon
( ) to display the settings menu. The settings menu for your device is displayed below.

Device Information - This menu allows you to update the

thumbnail image, name, and password for your device. The
model number, serial number and other useful information
can be accessed via this menu.
Amcrest Chimes - This menu allows you to link a digital or
mechanical chime to your device. This process should have
been completed during initial setup, however, if a new
chime is implemented in your current doorbell system this
option is useful.
Motion Detection - This menu allows you to customize,
adjust, and set motion detection schedules for your device.
When motion detection is enabled your device will record
video whenever motion is detected.
Call Notification - When enabled, you will receive a push
notification when someone rings the doorbell.
Storage Status - Displays any current cloud or microSD
card storage options applicable for your device. This
option also allows you to format a microSD card right from
your device.
Time Zone - This menu allows you to adjust and set any
time zone related information for your device. Enable DST
(daylight savings time) settings for your device if needed.
Share Device - This menu allows you to share your device
with other people with established Amcrest Smart Home
accounts. You can share up to a max of 6 people.
Firmware Update - This menu allows you to update the
firmware for your device. If a firmware update is available,
a red dot will be displayed in this field.
Wi-Fi Settings - This menu allows you to change Wi-Fi
networks for your device.
Reboot - Allows you to reboot your device.
Doorbell Tone & Volume - This menu allows you to adjust the chime volume and well as speaker volume
of the doorbell. You can select from 3 default tones as well for your doorbell.
Delete Device - This option unbounds your device from your Amcrest Smart Home account.

25
Device Information
This menu allows you to update the thumbnail image, name, and password for your device. The model
number, serial number and other useful information can be accessed via this menu.

Tap on Device Thumbnail to Tap on Device Name to edit Tap on Password to modify
update the thumbnail image the name of your device. Tap the password for your device.
for your device. on the Save icon ( ) when This is not the password for
finished. To exit, tap on the your Amcrest Smart Home
The thumbnail can be default, back arrow ( < ) to exit the account, it is the password to
a manually taken snapshot, or interface. access your device.
uploaded from your smart-
phone. Tap on the Save icon ( )
when finished. To exit, tap on
the back arrow ( < ) to exit the
interface.

Amcrest Chimes
This menu allows you to link a digital or mechanical chime to your device. This process should
have been completed during initial setup, however, if a new chime is implemented in your
current doorbell system this option is useful.

The Amcrest Wi-Fi doorbell should be linked to a chime during

initial installation however, if a new chime is introduced to the
system it can be manuall configured using the Amcrest Chimes
menu.

To configure the chime, tap on “+Link Digital/Mechanical

Chime” and select whether the chime is a mechanical or digital
chime. As a precaution, the doorbell can only link up to one
digital or mechanical chime at a time.

26
 Motion Detection Overview

Amcrest Smart Home devices allow you to view motion detection recordings locally, using a microSD
card (sold separately) or via Amcrest Smart Home cloud which is a cloud based service where you
can remotely view and store motion detection recordings.

By default, motion detection is automatically enabled on all Amcrest Smart Home devices. All motion
detection settings are adjustable using the Amcrest Smart Home app. Having motion detection
enabled allows your device to record video clips whenever motion is detected. If you are accessing
recordings locally using a microSD card, a microSD card must be inserted in your device before use.

Note: If storing motion detection events locally on a microSD card, please make sure the microSD
card is class 10 or above and properly formatted to FAT32. The doorbell is compatible up to 128GB.

Motion Detection Settings

All motion detection settings for your device will be adjusted through the Amcrest Smart Home
app. The Amcrest Wi-Fi doorbell has a maximum motion detection distance of up to 16 feet, day
or night. Its built-in PIR sensor allows the camera to cover more distance and provides more
accuracy when detecting motion. For more information on accessing the motion detection
settings, please refer to the information provided below:

To access the motion detection The motion detection settings for

settings, open the Amcrest Smart your device will be displayed in this
Home app and access the live view menu which will allow you to adjust
screen for your device. and control motion settings such as,
motion schedules, PIR ranges, and
Tap on the settings icon ( ) and motion detection zones.
select Motion Detection.

27
Motion Detection Schedules
A motion schedule allows you to set the device to begin recording motion detection events at a
designated time. This is useful if you would like the device to only start detecting motion during specif-
ic times of the day. If you would like the device to record motion 24/7 you can leave the schedule as
default. However, for more information on how to set a motion schedule, please refer to the informa-
tion provided below.

Log into your Amcrest Smart Tap on the day of the week Tap on "Add Schedule".
Home app and access the you wish to modify. If you are
motion detection menu. setting a schedule for multiple
days of the week this can be
Tap on Motion Schedule. done later in the interface.

Tap on “Start Time” and use the Tap on “End Time” and use Tap on “Repeat” to choose
scroll option to select a time the scroll option to select a which days of the week you
you want the motion schedule time you want the motion would like the motion sched-
to start. schedule to stop. Tap on the ule to apply.

Note: Motion schedules cannot overlap. 28

 A blue check mark will be Tap on the “Save” button to save
displayed next to the active your motion schedule. The motion
days. schedule is now applied to your
device.
Tap the back arrow ( < ) to exit.
Tap the back arrow ( < ) to exit.

Motion Sensitivity
Motion sensitivity allows you to adjust how sensitive the motion detection will be for your
camera. This is based off a minimum and maximum value ranging between 1, having the
least amount of sensitivity, and 6 being the max. The default sensitivity level will be 3. This is
the optimal sensitivity level as it can reduce the level of flase motion events while still provid-
ing the most accurate detection of your events.

The lower the sensitivity value is on your

camera the more activity the sensors need
to retain an event or send a push notifica-
tion. It is highly recommended to leave the
sensitivity at 3 however, if you make any
adjustements be sure to tap on the blue
check mark ( ) to save the motion sensitivi-
ty setting.

29
Setting Motion Detection Zones
Setting motion detection zones allows you to customize activity zones for motion detection areas.
This helps to block out and avoid false motion events and is useful for blocking out areas such as
trees, bushes, or other areas to avoid

To set a motion detection zone, tap on "Clear

Zone". Use you finger to highlight the area(s) on
the screen that you would like to block motion
detection events. Tap on "Save Zone" to save
the motion detection zone. Tap on the back
arrow ( < ) to exit.

Activating Smart Notifications

Smart notifications are push notifications that are sent to your phone which let you know a motion
or other event has been detected. These actions can range from a motion being detected by your
device by a call coming through from someone using your Amcrest WiFi doorbell.

Smart Notifications can be To turn smart notifications on or

turned on or off using the off, log into your Amcrest Smart
Amcrest Smart Home app. app and tap on the Account
These settings are account menu.
based and not necessarily
based per device.

30
 In the account menu, scroll Use these toggle switches to
down to the "Push Notification" turn smart notifications on or off
menu. You will notice 2 toggle for your devices or for shared
switches, one for your devices devices. If you would like to turn
and one for shared devices. off motion detection events you
can based on device in the
Devices menu. To turn off motion
events per device toggle the
"running man" icon ( ) to the
off position.

Call Notification
When enabled, you will receive a push notification when someone rings the doorbell. If this function is
disabled, the call notification will not come through on your smartphone.

31
Storage Status
The storage status menu displays any current cloud or microSD card storage options applicable for
your device. This option also allows you view current cloud subscriptions applicable to your device as
well as format a microSD card right from your smartphone.

To access the Storage The microSD card storage To access cloud storage
Status menu, tap on the capacity will be displayed details, tap on “Cloud Stor-
settings icon ( ) on the in this menu. If no microSD age”. Then tap on “Active
live view screen. card is being read by the Cloud Service”.
device the status will be
Tap on the Storage Status “Disabled” This menu allows you to
option located in the To format the microSD card, change a cloud plan,
settings menu. tap on “Format Storage update payment information,
Device”. or cancel a subscription.

Time Zone
This menu allows you to adjust and set any time zone related information for your device. Enable
DST (daylight savings time) settings for your device if needed.

To change the time Daylight savings

zone for your device time (DST) should be
tap on “Time Zone” enabled by default
and select your time however, if you
zone from the provided would like to
list. enable/disable it use
the provided DST
Tap the back arrow ( < ) toggle switch.
to return to the previous
menu Tap the Save ( )
icon to save your
time zone settings.

32
Share Device
Device sharing allows you to add specific Amcrest Smart Home users to share the live feed of your
added device. When you add a shared user, the shared user will have access to your camera and
features such as live viewing, recording, playback, and two-way audio.

Note: The maximum users allowed on a shared account is 6 users.

To access the Share Tap on, "Add a Shared Enter a registered Amcrest
Device menu, tap on the User". Smart Home account email
settings icon ( ) on the you would like to share your
live view screen. device with. Once you have
entered the email press the
Tap on the Share Device Save icon ( ).
option located in the
settings menu. Tap OK to add the shared
user.

Removing a Shared Device

Removing a shared device from your account will revoke sharing permissions for added shared users.
You can remove a shared user in the Shared Device menu.

Access the Shared Tap OK to remove the

Device menu and shared user from your
locate the shared user device.
on your device.

Tap Remove to remove

the shared user.

33
Firmware Update
This menu allows you to update the firmware for your device. If a firmware update is available, a red
dot will be displayed in this field. It is highly recommended to keep the firmware for your device up to
date at all times.

To access the Firmware If a firmware update is available you will notice the current
Update opton, tap on the there will be a red identifier version of firmware that is on
settings icon ( ) on the prompting you that a firmware your camera, and the latest
live view screen. upgrade is ready. firmware file that will be
downloaded to your camera.
Locate the Firmware Tap on the "Firmware Update" tab To proceed with the update,
Update option. to proceed with the update if it is please click on "Update".
available. Tap “Cloud Upgrade”. and
allow the device to update.

Wi-Fi Settings
This menu allows you to change Wi-Fi networks for your device. Please note, this device is not a dual
band device, please make sure to connect to a 2.4GHz Wi-Fi network.

To access the Wi-Fi Settings

menu, tap on the settings
icon ( ) on the live view
screen.

Tap on the Wi-Fi Settings

option and select your Wi-Fi
network from the Wi-Fi list.
Enter the Wi-Fi password for
your network and tap the
save icon ( ) to save the
new Wi-Fi network to your
device.

34
Reboot
The reboot option allows you to reboot your device from the Amcrest Smart Home app.

To access the Reboot option, tap on the settings icon ( ) on

the live view screen.

Tap on the Reboot option and tap “Yes” to continue. The reboot
process will take up to 3 - 5 minutes to complete. Allow the
device to reboot before accessing the live feed or other related
options.

Doorbell Tones & Volume

This menu allows you to adjust the chime volume and well as speaker volume of the doorbell. You
can select from 3 default tones as well for your doorbell.

To access the Doorbell Tones & Volume menu, tap on the

settings icon ( ) on the live view screen.

Tap on the Doorbell Tones & Volume option. For more details on
the information provided in this menu, please refer to the informa-
tion provided below.

• Doorbell Chime Volume - Use this slider to adjusts the tone

volume on the doorbell.
• Speaker Volume - Use this slider to adjust the volume of your
voice when using two way audio.
• Tone - Allows you to choose between three different tone
options. When the call button is pressed, the chosen tone will
be heard from the doorbell.

35
Delete Device
The delete device option allows you to unbound and remove the device from your Amcrest
Smarthome account. This option is useful if performing a factory reset on the device or setting up
the device in a new location.

To access the Delete Device option for your device, tap on the
settings icon ( ) on the live view screen.

Scroll down to the bottom of the settings menu and tap on the
Delete Device option. A prompt will appear asking if you are sure
you would like to delete the device. If any cloud recordings are
present on your accont for this device you can choose to keep
the recordings stored or remove them once the device is deleted.

By default, cloud recordings will be stored after the device is

deleted however, you can uncheck this option to delete cloud
recordings for this device.

Tap on Delete to delete the device from your account.

How to Perform a Factory Reset

Performing a factory reset on your doorbell will reset the device back to its original default settings. It
is highly recommended to delete your device from your Amcrest Smart Home account before perform-
ing a factory reset. For more information on how to factory reset your device, please refer to the infor-
mation provided below.
• To begin, Remove the front face plate and the protective face plate of the doorbell and locate the
reset/config button on the side of the device.

Reset/Config Button

• Press and hold the reset button until the device prompts you that it is hard resetting.

• Let go of the reset button. The LED indicator on the front of the doorbell will begin to flash blue.
Allow the device to reset for roughly 1 - 2 minutes,

Your doorbell has now been successfully reset to its original factory settings. The admin username
and password for the doorbell has been reset to admin.

36
 Events Menu
The events menu provides quick access to system and device related security and system alerts.
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device. For more information
on the information provided in the events menu, please refer to the information provided below.

Security Alert
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.

To access the events menu, Tap the play button to play the
A list of events will be
log into your account and event. Tap “Go to Live View” to
displayed. Use the
tap on the Events tab at the view the live feed. Tap the full
calendar to select
bottom of the screen. screen icon ( ) to view a
which days worth of
Select your device from the fullscreen view of the event.
events you would like to
interface. Tap the share button ( ) to
view.
share the event. Tap the down-
load button ( ) to download
the event to your smartphone.

System Alerts
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device.

To access the system alerts menu, access the

events menu and tap on System Alerts. All
system alert information will be displayed in
this menu.

Tap on a system alert to view the information

provided in the alert.

37
 Account Menu
The accounts menu allows to view and update general account information as well as customize
and adjust specific settings for your device. For more information on the options available in the
account menu, please refer to the information provided below.

To access the Account menu, open the Amcrest

Smart Home app and log into your account.
Tap on the Account menu option located at the
bottom of the interface.

All account based options for your account will

be displayed in this menu. Use your finger to
scroll up and down the menu for more options.

The Manage Account menu The My Plans menu The My Devices menu allows you
allows you to edit a profile allows you to view all to view all connected devices as
picture, update the name on unpaid, paid, and well as add devices to your
your account, password, as cancelled cloud storage Amcrest Smart Home account. To
well as the Email address plans transactions add a device, tap on the ( + ) icon
used for your account. To exit associated with your and follow the in app instructions.
the manage account menu, Amcrest Smart Home Tap on a already connected
tap on the back arrow ( < ). account. To exit the my device to access and adjust
plans menu, tap on the device settings.
back arrow ( < ).

38
The Cloud Downloads menu The My Saved Files menu The Amazon Alexa option
allows you to view, delete, or allows you to view, delete, provides a step by step break-
download cloud recordings rename, share, and export down on how to add your
that were downloaded from manually recorded snap- Amcrest Smart Home device
the cloud recordings interface. shots or videos. Use the into Alexa. This is possible by
Tap on a clip to view the video/snapshot icons to implementing the Amcrest Smart
recording, use the trash can view the manually recorded Home skill into your device.
icon to delete it, tap on the files. Tap the share icon ( ) Please refer to the information in
download button to download or export icon( ) to export this menu for a detailed descrip-
the recording to your mobile the file. tion of the process.
device.

Amcrest Smart Home cloud The Billing Support tab The Support tab points you
provides a 7-day no ques- points you directly to the directly to Amcrest knowledge
tions asked, money back Amcrest Smart Home base. Use the knowledge base
guarantee. There are no Cloud billing form. Use this to access important support
refunds after 7 days of the form for any questions articles and online documenta-
charge date. regarding cloud billing or tion for your device.
other related billing ques-
For more any inquiry on cloud tions for your Amcrest To access the support knowl-
billing , please visit: Smart Home cloud edge base directly, please visit:
account.
https://amcrest.com/bill- https://amcrest.com/support
ng-support

39
 The Leave Feedback allows The About tab allows you to
you to leave feedback to view the current app version
improve the overall experience you are using as well as a link
of the Amcrest Smart Home to our privacy policy.
app.
We take this feedback serious-
ly and are always looking for
new ways to improve your
experience.

Push Notifications
The push notification toggle switches located in the account menu enable and disable push
notifications for every device connected to your Amcrest Smart Home account. A push
notification schedule can also be setup to allow the app only to send push notifications
during a specific time during the day.

The push notification toggle switches will be enabled by

default allowing the app to send push notifications to
your mobile device once an event has been detected.
Please note, the my devices toggle switch will disable or
enable push notifications for your account, the shared
devices toggle switch will only enable or disable push
notifications for any sharedusers on your Amcrest Smart
Home account.

40
Setting a Push Notification Schedule
A push notification schedule can be setup which will allow the app only to send push notifications to
your device or a shared user’s device during a specific time during the day. For more information on
how to setup a push notification schedule, please refer to the information provided below.

In the account menu, tap on the Tap on “Start Time” and Tap on “Finish Time” and
Schedule option in the Push select a time you would select a time you would
Notification menu to display the like your schedule to start. like your schedule to end.
push notification schedule menu. In this example we are In this example we will be
setting it to 0600 (6am). settting the end time to
be 1700(5pm).
Tap on the Save icon ( )
to save the push notifica-
tion schedule to your
account.

Doorbell Tones

In the account menu, tap on Tap on “Motion Detection” Tap on “Call Notification” to
“Doorbell Tones”. This menu to change the tone of a change the tone of a call
allows you to change motion motion detection notifica- notification. There are 4
detection and call tones if you tion. There are 4 tones to tones to choose from, select
have an Amcrest Wi-Fi Video choose from, select a tone a tone to save it to your
doorbell. to save it to your account. account. 41
Fingerprint Verification
The fingerprint verification option allows you to set a fingerprint authentication that will allow you to
log into your Amcrest Smart Home app using your fingerprint. Please note, this option will only be
applicable to smartphone devices that have fingerprint capabilities.

In the accounts menu, tap on the “Fingerprint Verification”

toggle switch to enable or disable this feature. A fingerprint
must be enabled first on your smartphone before this
option can be enabled.

Once you have authenticated your fingerprint on your

phone, tap on the fingerprint verification toggle switch and
verify your fingerprint to enable this funtion. Force close
the app and then use your fingerprint to log into your
Amcrest Smart Home account.

Clear Cache
The clear cache option allows you to remove cache from the app which helps to increase the
efficiency of your overall app experience.

In the account menu, tap on the “Clear Cache”

option. A prompt will appear asking you if you would
like to clear cache.

Tap on OK to remove the cache from the app.

Data Sharing
The data sharing menu allows you enable or disable the
ability to share data analytics for your account.

Toggle the Share Data Analytics

on or off to enable or disable the
ability to share data analytics.
This option is on by default and is
highly recommended to stay on to
increase the efficiency of your
experience with the app.

42
 Adding to Blue Iris
Amcrest Smart Home devices such as the Amcrest Wi-Fi Doorbell Camera can connect the Amcrest
Smart Home app as well as to Blue Iris. This is possible by obtaining the IP address of your device from
your network and adding it directly to the software using RTSP.

The doorbell must be set up first using the Amcrest Smart Home app before adding it into any additional
software. Please note: The doorbell and the computer you are using must be on the same network
during setup. For more information on how to setup your device to Blue Iris, please refer to the informa-
tion provided below.

Open the Blue Iris Software and Enter a Full name and Short Use the Amcrest IP Config
click on the ( + ) icon to add a name for your doorbell. Make tool to locate the IP address
camera. sure to also click on the for your doorbell from the
"Enable audio" check box to network.
enable audio.
To download the Amcrest IP
config tool, please go to
amcrest.com/downloads

Enter the IP Address for your Your doorbell is now ready

Click OK.
camera in the Address field of the to be viewed in the Blue Iris
Network IP camera configuration software.
menu. Enter the username and
password as well you setup for
your doorbell in the Amcrest Smart
Home app. Click OK.

Note: Leave the Make as Generic/ONVIF and the Model as RTSP H.264/H.265/MJPG/MPEG4.
43
 Adding to Amcrest NVR/DVR
Most Amcrest Smart Home devices, excluding Smart Home battery cameras, can connect to both an
Amcrest DVR and Amcrest NVR. This is possible by obtaining the IP address of your device from your
network and adding it directly into your DVR or NVR. The DVR or NVR must be connected to the
same network as the Amcrest Smart Home device for this to work.

The device you are adding must be added to the Amcrest Smart Home app first before adding it to
your device.
Adding to An Amcrest NVR

Log into your Amcrest NVR and A list of all connected devices The status of the device should
click on Camera. Then, click on will appear. Select the device be green indicating the device
Device Search to locate the IP from the list by clicking on the has been successfully added. If
address for your device that checkbox next to the device. it is red, click on Modify and
should be connected to the Click Add to add the device into ensure the password for the
same network as your NVR. the Added Devices menu. device is correct. When it has
been added, the device will be
ready to view on your NVR.

Adding to An Amcrest DVR

Log into your Amcrest DVR and Log back into your DVR and Locate and click on the device
click on Camera located under navigate back to the Camera you are adding to your DVR.
Management. Click on Channel menu. Click on Registration to Click Add to add the device to
Type in the camera menu and access the registration menu the DVR. If the status is red, click
check the IP field. Please note, and click on Device Search. on Edit and ensure the pass-
you can mix and match analog word for the device is correct.
and IP channels if needed. Click When it has been added, the
Save and allow the DVR to device will be ready to view on
reset your DVR.
Note: You can only select channels from the bottom up in the IP field and can be switched back
to Auto from the top down in the Auto field. 44
 Adding to Amcrest View Pro
Amcrest Smart Home devices such as deterrent cameras, doorbells, or other related Amcrest Smart
Home devices, excluding battery cameras, are capable of connecting to both the Amcrest Smart Home
app as well as the Amcrest View Pro app.

However, since Amcrest Smart Home devices function primarily on a cloud based platform setting up an
Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and
must be set up first using the Amcrest Smart Home app. If you would like to view your Amcrest Smart
Home devices using the Amcrest View Pro app, please refer to the information provided below.
Adding to Amcrest View Pro

Tap on the Settings menu Tap on Search Device. Select your Amcrest Smart Home
and select Device Manager. device from the Device List. Tap
Tap on Add Device. on Connection Type.

Tap on P2P. Enter a name for your device Your Amcrest Smart Home
and the password. Tap “Start device has now been added
Live View”. to your Amcrest View Pro app.

Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View
Pro app. Other features such as playback, configuration, etc will not be available. To access
and use these settings, please use the Amcrest Smart Home app. 45
Technical Specifications

46
 Troubleshooting

Installing Without an Existing Chime System?

The Amcrest Wi-Fi doorbell requires a 16V~24V AC power connection to function. If new wiring is being
installed for your doorbell a third party transformer with 16V~30Va would be efficient to use for installation.
Amcrest does not currently sell its own brand of transformers for the doorbell.

The Amcrest Wi-Fi doorbell does not require a chime to function as long as adequate voltage is being
applied to the device. Please note, the Amcrest WiFi doorbell also does not require any special resistors
and/or diodes to function. It is highly recommended to consult an electrician to establish a proper wired
electrical connection for your doorbell if existing wiring is not available.

If you are installing the doorbell without an existing wiring or chime system, a high voltage power adapter
(18V, 800mA) can be used to power your device if a wall socket is available. If you are attempting to power
the device with a high voltage power adapter, and a chime system is in place during installation, please note
that only the doorbell will be usable since the power adapter will not supply adequate voltage to your
mechanical or digital chime.

When activated the physical doorbell will chime when pressed via its built-in speaker and a push notification
will be sent to your smartphone via the Amcrest Smart Home app allowing you to use your doorbell without
existing wiring.

Why is My Chime Constantly Ringing?

If you have a constantly ringing doorbell, this could be due to the improper voltage due to either a wire
short or a fluctuation in the chime system. If your chime is constantly ringing after setup, please ensure the
included chime kit (power kit) is properly connected to your existing chime. This will help to regulate the
voltage from the chime to the doorbell ensuring proper voltage is being supplied to the chime.

If the chime kit is properly installed to your chime and it is still consistently ringing there may be a wire short
somewhere in the system. Make sure to turn the breaker off to your doorbell and check that all wiring is
correctly attached to your chime (i.e. the Front and Trans terminals) and that there is no impedence between
the transformer and your chime system. If all wiring is properly verified, turn the breaker back on and ensure
the problem is resolved. Also, it is good pratice to ensure adequate voltage is being supplied to the door-
bell and chime system. Use a volt meter to check the voltage to the doorbell as well as the chime system.
The proper voltage should range from 16~24V AC and should not have random fluctuations. For more infor-
mation on issues related to your doorbell, please visit: https:amcrest.com/doorbellsetup.

Why Can’t People Hear Me When I Answer a Call?

If you are using the Amcrest Smart Home app on a iOs or Android, go to your settings option on your
mobile device and locate the Amcrest Smart Home app. Tap on the app to select it and make sure the
microphone toggle for the app is enabled. If the microphone toggle switch for the app is disabled, no
one will hear you since the microphone option is disabled on the phone side. If you do not see the
microphone option in your smartphone settings, it is recommended to uninstall and reinstall the Amcrest
Smart Home app. Please make sure to enable all permissions, including audio, for the app after install is
complete.

47
Unable to Locate an SSID?
If you are having issues obtaining an SSID when adding your device into the Amcrest Smart Home app
there may be a miscommunication happening between the app and your mobile device. This appears to
be a more common situation among iOS users and we are currently working with Apple to device a
solution. There is an easy fix you can use to resolve the issue. For more information on how to resolve this
issue, please refer to the information provided below.

If the SSID for your Wi-Fi network is not pulling up in the app when attempting to add your Amcrest
Smart Home device, close the app completely then power your mobile device off and back on again
allowing it to restart.

Once your mobile device has finished restarting, ensure your mobile device is connected to the proper
Wi-Fi network, open the Amcrest Smart Home app and continue to add your device as normal. The SSID
for your network should populate allowing you to complete the setup process.

How Do I Verify/Update Firmware?

All firmware verification and updates will be available using the Amcrest Smart Home app. For more infor-
mation on how to verify/update the firmware for your camera, please refer to the information provided
below.

• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Once you are logged in, tap on the settings ( ) icon.
• In the settings menu, locate the "Firmware Update" tab. If a firmware update is necessary there will be
a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you
are operating on the most up to date firmware.
Note: If you need to update the firmware, tap on the "Firmware Update" tab to proceed with the update.
• In the firmware update menu, you will notice the current version of firmware that is on your camera, and
the latest firmware file that will be downloaded to your camera. To proceed with the update, please click
on "Update".
• You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to
process tap Cancel.
• The firmware file will begin to download from that point. Please wait for the download and upload of the
file to complete its processes. Once the process is complete, there see a prompt letting you know that the
firmware has successfully updated, and the current version is now updated on your device.

How Do I Download Recordings?

Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on downloading cloud recordings,
please refer to the information below.

• Log into your Amcrest Smart Home account and select your device from the Devices menu.
• Tap on Cloud Recordings.
• Tap on the File List icon located in the Cloud playback interface.
• Select the recording you wish to download from the file list.
• Tap the download icon to download the recording.
• The recording will begin to download to your smartphone. A blue check mark will appear next to the
download icon once the recording has finished downloading. You can also share your recordings directly
to other services on your smartphone via the share icon located in the middle of the download menu.

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