Nicoy

Health Center Fronter Script - 001
(Billable, Budget, Medicare options)

1a Opening
“HI (first name) this is ______ I'm calling in regards to affordable HealthCare are you insured now?” (If NO, Go
to Section 2 Qualifying. If YES, rebuttal 4.)
1) “You’re the 10th person to call me”

“That’s great! My company works with agencies and their database can show you ALL the plans you qualify for,
so They’ll be able to give you OPTIONS, and find you the BEST plan in (STATE) for the BEST PRICE, are you
insured now??”
2) “I’m not interested anymore”
“I see that but Listen-I know if I can save you $100/month its worth a few minutes of your time, this will only
take a second are you insured now??”
3) “That was weeks ago!”
“I see that, the reason for my call is that right now you qualify for group association plans that are a fraction of
the normal cost are you insured now??”
4) “I already have insurance.”
“Okay, I have options that can help you save money, How many people are on your current plan?” (If they
answer, go to section 3a/b/c. If they do not answer, go to rebuttal 4.1.)
4.1) “I told you I already have Insurance.”
“Okay, I think I can still help you, How much are you paying for your current plan?” (If the customer answers,
you must ask “How many people are on that plan?”. If they give a response of how many are on the plan, go
to section 3a/b/c. If they still refuse to answer, go to section 2.)
5) “Can you call me back?”
“I understand, but this is really important-lets go over this now! I know if I can save you $100/month its worth
a few minutes of your time are you insured now??” (Never set CB’s in the opening.)
6) “Is this ObamaCare?”
"Agencies work with many plans in your state, it depends on what works best for you, but first……(Go back to
the question you need answered in order to move forward)”
7) “Where are you located?”
“Our Corporate offices are located in Ft. Lauderdale, but we are nationwide and work in all 50 states, are you
insured now??”
8) “Where/Who are you?”
“I am with THE HEALTH CENTER and our corporate offices are located in Fort Lauderdale, however we have a
national presence. Are you insured now??”
9) “Customer asks a *Buying Question*.”
“That’s a great question, I have you matched to a licensed agent who can answer all your questions, but
first……(Go back to the question you need answered in order to move forward)”
____________________________________________________________________________________________
Section 2: Qualifying: “Great, I’m calling from THE HEALTH CENTER, and we work with agencies in the state of
(STATE)-my job is to ask you a few simple questions, then transfer your call to an agent who will help you
locate the BEST HEALTH PLAN for the LOWEST RATE how many people in your household will you be insuring?”
Section 3 Qualifying
3a If Individual:
“Great, we can help save you money, our average Health Plan starts at $200 per month - If we are able to find
you a plan at this price and better than what you have now, can you afford to begin coverage in the next 30
days?” (Need a clear “YES”!) (If not a clear “YES” use your Section 4 Rebuttals) (If “NO”, go to Last Resort!)
3b If 2 People:
3c If Family:
Section 4: Closing Rebuttals

4a Rebuttal Do I have to do this now? Can I call you back?:
“I would be happy to call you back (Customer’s first name). When will be the best time to contact you?” (Set a
call back in CONVOSO)
4b Rebuttal UNSURE/Don’t know if they can afford:

“Ok, I still believe we can help you save money. Is ($200/$300/$400) per month affordable?” (If “YES” read 5a/
If “NO”, go to Last Resort!)
4c Rebuttal If Customer CLEARLY cannot afford:

GO TO LAST RESORT!!!
4d Rebuttal When they ask a BUYING question:

“That’s a great question. I have you matched to a licensed agent who can answer all those questions for you,
but FIRST Is ($200/$300/$400) per month affordable?” (If “YES” read 5a/ If “NO”, go to Last Resort!)
Last Resort!
“Ok well, I need to know, are you currently on Medicare or Medicaid?” (If customer says “YES”, go to Last
Resort Follow-Up!) (If customer says “NO”, go to Budget Transfer!)
Budget Transfer!
“Ok Well, here’s what I can do, I have a department that can offer more affordable options that you MAY
qualify for. I am going to transfer you now to a Licensed Agent, OK?” (If customer says “YES” to “Budget
Transfer!”, Select “NO” on Budget customer form, click “Transfer Call”, and go to 5d) (If customer says NO,
K.O!)
Last Resort Follow-Up!

“Since you are on Medicare or Medicaid, do you currently have MEDICARE PART A and B? (If “YES” select YES
on MEDICARE A and B Customer Form and go to MEDICARE TRANSFER. If “NO” you must K.O.)
____________________________________________________________________________________
Section 5 (PREQUAL before XFER)
5a Qualifying: “Ok Great, I need to know, are you currently on Medicare or Medicaid?” (If “NO” go to 5b, If
“YES” go to 5a Follow-Up.)
5a Follow-Up: “Since you are on Medicare or Medicaid, Do you currently have MEDICARE PART A and B? (If
“YES” select YES on MEDICARE A and B Customer Form and go to MEDICARE TRANSFER. If “NO” you must
K.O.)
MEDICARE TRANSFER!
“That’s Great, I am going to transfer you to the department that specializes in those products. One Moment
Please.” (Transfer Call and continue with 5d)
5b Qualifying: “Alright, I just have ONE LAST question before I transfer you: Do you have any upcoming
surgeries or are you looking to cover pregnancy with your health plan?” (If “YES” K.O./ If “NO” read 5c)
5A/5B KNOCKOUT
Unfortunately, I can’t help you past this point, I wish you the best of luck in your search, have a great day.
5c Before Xfer:
“Great, what I’m going to do is place you on very brief hold, and transfer your application to a Senior Agent in
your state that will search ALL your options and find you the best possible plan for the best price okay? Great
one moment please.” (XFER CALL)
5d (When call is answered by lead recipient) “Hi, This is THE HEALTH CENTER, I have (customer name) on the
line. {He/She} is looking for {individual/family} coverage. (Customer name) You’re in good hands, I’m
getting off the line now.” (Click “Leave Conference Call” and Disposition lead as “Transferred call”).
Transfer Dispo Key:
Billable Transfer = Transferred Call

Budget = Budget Transfer
Medicare = Med Transfer

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Health Center Fronter Script - 001

(Billable, Budget, Medicare options)

1) “You’re the 10th person to call me”

Section 4: Closing Rebuttals

4b Rebuttal UNSURE/Don’t know if they can afford:

4c Rebuttal If Customer CLEARLY cannot afford:

4d Rebuttal When they ask a BUYING question:

Last Resort Follow-Up!

Section 5 (PREQUAL before XFER)

Transfer Dispo Key:

Billable Transfer = Transferred Call

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