Fec PP 9635 Service Manual 116

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Service Manual
Model: PP-9635
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Last Modified: 2017/1/13
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All manuals and user guides at all-guides.com
This document is copyrighted, © 2017. All rights are reserved. Firich Enterprises
Co., Ltd. reserves the right to make changes to the product described in this
manual at any time without notice. No part of this manual may be reproduced,
copied, translated, or transmitted in any form or by any means without the prior
written permission from Firich Enterprise Co., Ltd. Information provided in this
manual is intended to be accurate and reliable. Firich Enterprise Co., Ltd. assumes
no responsibility for its use, nor for any infringements upon the rights of third parties,
which may result from its use.
Revision Date Name Description

1.1 01-13-2017 Yu-Ting Kao Initial Release
1
Table of Contents
Basic Information 3-4
Technical Support 3
Regulatory 4
Safety Precautions 4
Quick Start Guide 5-6
Package opening 5
Accessory Box (Standard) 6
System Specifications 7-10
Overview 7
Physical 8
System Specifications 9
I/O Interface & Options 10
Setting Up 11-27
Installing Windows 10 Enterprise 11
Installation Sequence for Windows 10 Enterprise 11
Intel J1900 Chipset Utilities 12
Audio Driver 13
Realtek LAN Driver 14
Intel Graphic Driver 15
Intel TXE Driver 16
Intel TXE Update 17
USB 3.0 Driver 18
ELO TouchKit Tools Installation 19-23
EETI TouchKit 24-25
EETI TouchKit Control Panel 26
Wireless LAN Driver for Windows 27
How to Guide 28-37
How to Install the Base 28
How to Replace the Storage Device 29
How to Install the Cable Cover 30
How to Open the PPC 31
How to Remove the Motherboard 32
How to Adjust Display Brightness 33
How to Install an ID Device (MSR / iButton / RFID / FingerPrint) 34
How to Install the Integrated Customer Display (VFD & LCM) 35
nd
How to Install the 2 Display 36
How to Setup the Cash Drawer 37
Motherboard Specification & BIOS Guide 38
Motherboard Specification 43-44
Motherboard Connectors 45-50
BIOS Guide 61-82
BIOS UI Introduction 61-79
Update BIOS Version Instructions 80-81
BIOS Setting Requirements 82
Troubleshooting 83-88
Service Parts List 89-103
Service Parts List by Category 104-116
LED Panel 104
Touch 105
Touch & Panel 106-107
IO 108-111
Stand 112-113
Packing 114-115
2
Basic Information
Technical Support
Send an email to our technical support staff: [email protected]
Locate the latest support items on our website:
http://www.fecpos.com/en-global/ams/Download
If you are a partner of FEC, you will be able to obtain an login and password to access more
information: http://www.fecpos.com/en-global/member/login
RMA
If you are an FEC direct partner and you do NOT have a eRMA account, send an email to our
technical support staff: [email protected]
3
Regulatory
Standard(s)
EN 55022: 2010 +AC: 2011 Class B
AS/NZS CISPR 22:2009+A1:2010Class B
CISPR 22:2008Class B
EN55024: 2010
EN61000-3-2: 2006 +A1: 2009 +A2: 2009 Class D
EN 61000-3-3: 2013
Authorized under Declaration of Conformity according to 47 CFR, Part 2 and Part 15 of the FCC Rules. The product
listed in the follows was (were) tested in the BTL EMC Laboratory to comply with the criteria limits Class B of
conducted and radiated emissions of the Technical Standards FCC Part 15, Subpart B, established by the FCC, USA.
Standard(s)
FCC Part 15, Subpart B: 2013
ANSI C63.4-2009
ICES-003 Issue 5: 2012
CISPR 22: 2008
CAN/CSA-CISPR 22-10
Safety Precautions
1. Disconnect the equipment from AC outlet before cleaning.
Use only moist cloth (with water). Do not use detergent.
2. Power outlet must be easily accessible and near the equipment.
3. Keep the equipment away from humid and dusty environment.
4. Place the equipment on a stable surface during installation and operation.
5. Do not place any load on the power cord.
6. All cautions and warnings on the equipment should be noted.
7. When the equipment is not in use, disconnect it from the power source to avoid damage by
transient over-voltage.
8. Liquid into the equipment may cause fire or electrical shock.
9. Only qualified service personnel should be allowed to open the equipment.
10. If any of the following situations arises, ask service personnel to check the equipment:
A. Power cord / plug is damaged
B. Liquid penetrates into the equipment
C. The equipment does not function properly and/or cannot work according to the User Manual
D. The equipment has been dropped
E. The equipment shows signs of damage
11. Temperature below -20° C (-4°F) or above 60° C (140° F) may damage the equipment
4
Package Opening
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1. Cut the packaging tape and bands

2. Locate the accessory box and remove it
from the package
3. Place PP-9635 on a flat cushioned surface
and remove the styrofoam
4. Place PP-9635 face down; cut through the
tape and remove it from the bag
5. Remove the screen protector
5
Accessory Box (Standard)
1 2
3 4
Standard items included in the accessory box includes:
1. Power Cord x 1
2. Adaptor x 1
3. Cable Cover x 1
4. RJ45 to DB9 Cable x 1
6
Overview
15inch PCAP
Touch Display
Power Switch (LED)

HDD Indicator
Integrated Customer
Display
Add-on Device
2.5” SATA Storage
MSR, iButton,
Fingerprint
Reader
Speaker
Stand
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Physical
Dimension
Display Tilt Angle
70°
90°
8
System Specifications
PP-9635
Platform
Intel Celeron Quad Core J1900 CPU 2.0~2.4Ghz
Processor
Memory 1 x 2GB 204-pin DDR3L Standard ; Maximum 8GB
Power Supply 90W / 150W
Display 15” (4 : 3)
Brightness / MTBF 300nits / 50,000 Hours (Based on 25°C Environment)
Touch
Resistive w/ Bezel, Resistive w/o Bezel, P-CAP w/o Bezel
Display
Storage 1 x 2.5” SATA HDD slot
Power 90 / 150W
Standard Stand (Single Hinge)
Stand (Optional)
Stand (Dual Hinge)
Speaker Internal Speakers 2W x 2
VFD 20 x 2 (9mm / 12v / character mode)
20 x 2 (9mm / 12v / character mode)
LCM 240 x 64 (9mm / 12v / graphic mode)
20 x 2 (5mm / 5v / character mode)
Second Display 15” Pole type or Integrated type
Other Options MSR reader, RFID reader, Fingerprint scanner, I-button Reader
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PP-9635
Standard
DC-in 1 x 12V
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Power USB 1 x 24V
Cash Drawer 1 x RJ11
LAN 1 x GigaLAN
Video
USB
DC-out
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1 x DB15
1 x USB 3.0, 3 x USB 2.0

1 x 12V
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Type A Standard + 2 x DB9
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Type B Standard + 2 x Power USB 12V

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Type C Standard + 2 x USB2.0

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Windows 10 Enterprise Installation
1. Select language
2. Click Install now
3. Enter the Product Key
4. Check applicable notices and license terms , Next
5. which type of installation do you want , example: install windows only
6. If you are using an old hard disk, select “Delete” remove the hard disk partition
7. Remove the hard disk partition is complete , or use new hard disk
select “New” Create hard disk partition
8. Select partition size
1 2 3
4 5 6
7 8
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9. Check OK
10. Complete the hard disk partition
11. Start Install
12. The installation is complete; Check “Use Express Settings”
13. Enter User name; Click “Next”
9 10
11 12
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Setting Up
Installation Sequence
1. Chipset Driver
2. Audio Driver
3. LAN Driver
4. Graphic Driver
5. TXE Driver  TXE Update
6. USB3.0 Driver
7. Touch Tools (Touch Utility)
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Intel J1900 Chipset Utilities

Note: Images are for Windows 10 Enterprise, however many divers may be the same. Refer to the FEC website
under SUPPORT > DOWNLOADS to filter the correct drivers and utilities for your product..
1. Download drivers from

2 www.fecpos.com/en-global/ams/Download
2. Locate and run SetupChipset.exe
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Audio Driver
1. Download drivers from www.fecpos.com/en-global/ams/Download

2. run Steup.exe
3. restart PP-9635 to complete installation
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Realtek LAN Driver

2. run Steup.exe
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Intel Graphic Driver
1. download drivers from www.fecpos.com/en-global/ams/Download

2. run Steup.exe
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Intel TXE Driver
1 Download drivers from www.fecpos.com/en-global/ams/Download

2 run Setup.exe
3 restart PP-9635 to complete installation
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Intel TXE Installation (Intel® Trusted Execution Engine)

2. run kmdf1.11-win-6.1-x64.exe
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USB 3.0 Driver

2. run Steup.exe
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ELO Touch Tools Installation (For PP-9635B Only)

1. Right click on ELO Touch (SW602211_ELOMouseTouch_5.5.3.exe) then click RUN as
administrator
2. Click “OK” to authorize to unzip the file
3. Unzip file and start to Install USB Touch Screen Driver
4. Choose Language then click “Next”

5. Mark the box that says “Install USB Touchscreen Driver” then click “Next”
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6. Start installation and choose “Calibrate ELO ToucScreen” as finished
7. Four Corners Calibration
Click on the
Target as it
appears
8. ELO Touchscreen Control Panel  General Page  You can choose either “Normal Mode” or
“Enhanced Mode”
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9. Mode Page:
Mouse Button emulation mode Click on touch, Click on release, Mouse emulation
Double Click Area
Options  Hide arrow mouse pointer, left-hand mouse, show tool tray utility
Drag delay
Untouch Timeout
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10. Sound Page:
Beep options without Beep, Beep on touch, Beep on untouch
Beep from External Speaker, Motherboard Beeper
Motherboard Beep settings  Tone and Duration
11. Properties 1:
Screen Information
Align  touch calibration
Identify Monitor  identification of 1st screen touch or 2nd screen touch
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Advanced:
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EETI Touch Kit Installation (For PP-9635A / PP-9635C)

2. Run Steup.exe; Click “Next”
3. Do NOT check Install PS/2 interface driver and continue
4. Do NOT check Install RS232 interface driver and continue
5. Confirm USB touch device is in use
6. Check Support Multi-Monitor System” and continue
7. Restart PP-9635 to complete installation
8.
2 3
Do NOT Click this box
4 3
Do NOT Click this box
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EETI TouchKit Control Panel
Tools allows the user to calibrate the touch panel via 4 Points Calibration
For Resistive Touch(PP-9635A)
For P-Cap Touch(PP-9635C) , it doesn’t need Calibration
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Wireless LAN Driver for Windows
1. download drivers from www.fecpos.com/en-global/ams/Download

2. run Setup.exe
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How to Guides
How to Install the Stand
1. Match the two hooks from the

stand to the two square holes
on the panel PC. Be careful of
the alignment as to not
damage the paint. Slowly
place the PPC down to meet
the base.
2. Turn the two thumb screws to

tighten
Note: There are 4 VESA 100x100

screw holes on the PPC and the
stand. Screws can be used here
for extra security.
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How to Replace the Storage Device
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Read First:
Make sure the power is off and adaptor is unplugged before moving forward
1. Remove the side cover (Part Number: RCAIOPPC1845)
2. Install the storage device to the bracket using 4 screws (Part Number: RBAIOPMC2070)
3. Slide the storage into PP-9635
 Lock in storage with 1 x M3 screw
4. Replace the side cover (Part Number: RCAIOPPC1845)
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How to Install the Cable Cover
1. Connect cable to DC-in 12V

 Flat end facing down
2. Connect all devices
 Lift up the cables
3. Install the cable cover (Part Number:
RCAIOPPC1515)
4. Lock in with the 2 x M3
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How to Open the PPC
1 2
Read First: Make sure power is off and all of the cables and peripherals have been detached.
1. Remove the 8 screws

2. Flip the PPC so that the screen is facing up and the OSD is near your
3. Flip open the display as shown. There will be three connectors (Indicated by lines RED,
PURPLE, GREEN) from the display to the motherboard.
How to Remove the Motherboard
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REMOVE CABLES
Read First: First follow instructions of how to open the PPC.
1. Remove the cables from the display side

2. Remove the storage device
3. Remove 7 screws
4. Lift the mother board slightly from the top end
5. Move the motherboard our very slightly to remove the IO from the IO bracket
6. Carefully lift up not to bump into any connectors
7. Remove cables from the board
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How to Adjust Display Brightness
1. Connect a USB keyboard to the system and restart/boot up

2. During boot up press “delete” key to enter the BIOS
3. Using the arrow buttons, find “Backlight brightness” under the “Chipset” tab
 Settings available include: 5%, 25%, 50%, 75%, 100%
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How to Install an ID Device (MSR / iButton / RFID / FingerPrint)
Read First:
o Make sure the power is off and

adaptor is unplugged before moving
forward
1. Remove the side cover
2. Install the ID device
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3. Lock in storage with 1 x M3 screw
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How to Install the Integrated Customer Display (VFD & LCM)
1 2
Read First:
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 Customer display (integrated type) is connected to
COM6
 Make sure the power setting is correct before
the customer display is connected
 5mm LCM Module (AP-2025) is 5V
 9mm VFD (AP-2029), 9mm LCM 20x2 (AP-2024),
LCM 240x64 (AP-240G) are 12V
 Do not exceed the tilt angle as this may damage
the internal cable
1. Loosen the 1 x M3 screw
2. Remove the cover
 Connect the cable
3. Slide the customer display in place and screw in
the 3 x M3 screw
36
How to Install the 2nd Display
1. Fasten the 2nd monitor to PP-9635 with 2 x M5

screw
2. Connect the VGA and 12V DC Cables
37
How to Setup the Cash Drawer
Read First:
 Please make sure the voltage and cable pin assignment of your cash drawer matches the cash
drawer port on PP-9635.
 You may find the jumper setting and pin definition in M/B J1900 user manual.
 Please refer to trouble shooting if the cash drawer cannot be detected by PP-9635
To open drawer 1 (default): port[openaddr] <= open1

wait(sleep(ms))
port[openaddr] <= close
To open drawer 2: port[openaddr] <= open2

wait(sleep(ms))
port[openaddr] <= close
To get status: StatusValue <= port[status] and statusmask
The parameters, which are in the cashdrawer.ini
openaddr=a04
status=a05
sleep=200
open1=40
open2=80
close=00
statusmask=01
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Motherboard Specifications
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Motherboard Installation
Installation Precautions
The motherboard contains numerous delicate electronic circuits and components which can become damaged as a result
of electrostatic discharge (ESD). Prior to installation, carefully read the user's manual and follow these procedures:
• Prior to installation, do not remove or break motherboard S/N (Serial Number) sticker or warranty sticker provided by
your dealer. These stickers are required for warranty validation.
• Always remove the AC power by unplugging the power cord from the power outlet before installing or removing the
motherboard or other hardware components.
• When connecting hardware components to the internal connectors on the motherboard, make sure they are
connected tightly and securely.
• When handling the motherboard, avoid touching any metal leads or connectors.
• It is best to wear an electrostatic discharge (ESD) wrist strap when handling electronic components such as a
motherboard, CPU or memory. If you do not have an ESD wrist strap, keep your hands dry and first touch a metal
object to eliminate static electricity.
• Prior to installing the motherboard, please have it on top of an antistatic pad or within an electrostatic shielding
container.
• Before unplugging the power supply cable from the motherboard, make sure the power supply has been turned off.
• Before turning on the power, make sure the power supply voltage has been set according to the local voltage
standard.
• Before using the product, please verify that all cables and power connectors of your hardware components are
connected.
• To prevent damage to the motherboard, do not allow screws to come in contact with the motherboard circuit or its
components.
• Make sure there are no leftover screws or metal components placed on the motherboard or within the computer
casing.
• Do not place the computer system on an uneven surface.
• Do not place the computer system in a high-temperature environment.
• Turning on the computer power during the installation process can lead to damage to system components as well as
physical harm to the user.
• If you are uncertain about any installation steps or have a problem related to the use of the product, please consult a
certified computer technician.
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Motherboard Specification
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Motherboard Connectors
Internal Connectors
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BIOS
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Main
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Once you enter the BIOS Setup program, the Main Menu (as shown below) appears on the screen. Use arrow
keys to move among the items and press <Enter> to accept or enter other sub-menu.
Main Menu Help
The on-screen description of a highlighted setup option is displayed on the bottom line of the Main Menu.
Submenu Help
While in a submenu, press <F1> to display a help screen (General Help) of function keys available for the
menu. Press <Esc> to exit the help screen. Help for each item is in the Item Help block on the right side of the
submenu.
• When the system is not stable as usual, select the Restore Defaults item to set your system to its defaults.
• The BIOS Setup menus described in this chapter are for reference only and may differ by BIOS version.
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Advanced
The Advanced menu display submenu options for configuring the function of various hardware components.
Select a submenu item, then press Enter to access the related submenu screen.
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Advanced > ACPI Settings
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Advanced  IT8786E Super IO Configuration
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Advanced > Hardware Monitor
Advanced > S5 RTC Setting
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Advanced > CPU Configuration
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Advanced > SATA Configuration
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Advanced > CSM Configuration
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Chipset Menu
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Wake on LAN default is Enabled; Wake on Ring default is Disabled
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Chipset > USB Configuration
Chipset > OS Selection
Options available : Windows7 , Windows8 .

Default setting is windows7, Windows 8 and later versions; Please select Windows 8.X
LCD Panel Type

Selecting by Internal Graphics Device by selecting appropriate setup item
Options available: 1024x768(18bit) / 1024x768(24bit) / 1280x1024(24bit) / 1920x1080(24bit) / LVDS Disable
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Reboot with power resume
Options available: Enable or Disable .

Default setting is Disable; Using Linux OS reboot stuck must be selected Enable
Security Menu
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Security > Secure Boot
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Security > Key Management
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Boot Menu
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Save & Exit Menu
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Update BIOS Version Instructions

1. MNJ190I_F7 download
2. F7 BIOS file put on the USB bootable disc,and connect the machine
3. Turn on the power and Click “Delete button” Enter the BIOS
4. Advanced→CMS→UEFI only
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5. Select USB as Boot Option #1
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6. Save & EXIT

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7. Find your USB disc, here is fs2 system configuration

8. Enter “fs2:”
9. cd F7 (Enter F7 file)
10. Type “iFPTe64.nsh MNJ190I.F7”; Press Enter
11. Start updating
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BIOS Settings
 BIOS Setting of Advanced > CSM Support > Disabled in combination with
Chipset > OS Selection > Windows 8.X will not be able to enter the system
 Legacy OS (Windows 7 /8.X / 10) with CSM Support > Enabled and Chipset > Windows 7 will not be
able to enter the system
 At present, J1900 BIOS can only contain one kind of UEFI (currently 64bit), so CSM Disable or CSM
Enable (UEFI only) will not support 32bit.
Advanced > CSM Support Chipset > OS Selection
Save & Exit > Restore Factory Defaults
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Troubleshooting
Category Symptom Factor Part Number Check Point

Monitor No Display LVDS cable is RA9000XC3543  Check if LVDS cable is
loose or LCD Panel connected well
is defective
 Replace LCD module,
please contact FEC
service center
Monitor Vertical line LVDS cable is loose or RD9000PH03DY  Check if LCD Panel
display on screen LCD Panel is defective PIN assignment is connected
well
White screen  LVDS cable is loose
 Signal cable is loose
Replace LCD module, please
contact FEC service center
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Symptom Factor Part Number Check Point
Touch Cannot  Check if Touch Controller PIN

calibrate assignment is connected well
Touch can't calibrate
Touch cable is loose RA9000XC3325
Or  Touch Cable is loose
Replace Touch Cable or Touch
No function Panel
Can’t enter OS 1. Reimage

OS RD9000PH060C Install another working HDD test
again.
1. Check if LVDS cable is

LVDS cable is loose or LCD
Monitor RA9000XC3543 connected well
No display Panel is defective
Replace LCD module, please
contact FEC service center
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1. Make sure if power on but no

RD9000PH01BG LED light, it should be M/B
issue
Power on but 1. No LED light
System (90W Adapter 2. Can the adaptor work
no boot 2. Power on and LED
probably after reconnecting
light on
12V 4Pin) the AC cord
3. Please contact FEC service
center
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Power Shut
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System down during 2. Replace Adaptor
operation 3. Replace MB
RH9000MB1141 1. Check if M/B is connected

No power on 1. M/B is defective FH-J190M/B well after re-installing
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System BT-I(E3826)1.467G 2. Replacing new RAM

BOOT FAIL M/B:1.2 BIOS:F1 3. Please contact FEC service
2. RAM is defective center
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1. Connect an external monitor

check if it can display then
After power replace the LED panel
System standby LED light 2. Replace HDD
System on black
on 3. Clear CMOS and load
screen factory BIOS default
4. Replace CMOS battery
5. Check RAM is seat firmly
6. Replace MB
1. Make sure RAM is seated
firmly/replace RAM
2. Do HDD virus scan/re-
image with a known clean
System Auto reboot source
3. Replace MB
4. Contact FEC Service
Center
1. Check RAM is seated firmly

System 2. Check RAM module is
keeps correct as specification
System described
beeping while 3. Replace MB
power on 4. Contact FEC Service Center
1. HDD is defective
2. Cable
1. Does HDD
connect well after re-
Can't detect installing?
HDD RD9000PH060C
HDD
2. If not, please replace new
HDD or contact FEC service
center
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1. Check if MCR cable is

MCR cable is loose or connected well
MCR No working RD9000PH1046
MCR device is defective 2. Replace MCR module,
please contact FEC service
center
Check if LCM cable is connected

AP-2025 :
well
RD9000PH03FK
LCM
No working LCM cable is loose or
Replace LCM module, please
LCM device is defective FEC-240G :
contact FEC service cent
RD9000PH03B3
Check if Wireless cable is

connected well
Wireless Wireless LAN PCI-
No working RD9000PH17HV
LAN e(USB)802.11n
Replace Wireless module, please
contact FEC service cent
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Check if the M/B defective or I/O

RH9000MB1141 board is connected well
M/B IO I/O board is FH-J190M/B BT-
M/B I/O is defective
defective I(E3826)1.467G Replace new M/B or check
M/B:1.2 BIOS:F1 please contact FEC service
center
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Service Parts
PCAP Display Module
MO-BC23 Screw (2#)M3×5
MO-PNC1 AUO P-CAP Touch Screen 15" with EETI Touch Controller
MO-PNC2 Conductive EMI for Panel MO-TPC4

Touch Cable Molex51021
30cm
MO-TPC3
Metal bracket for 15" Panel
MO-PNC1
Gasket that comes with AUO P-CAP
Touch Screen 15" with EETI Touch
Controller
MO-THC1
Plastic front frame (with power button)
MO-PNC3
MO-PNC4 Left & Right foam strip for 15" LCD Top & Bottom foam strip for 15" LCD
MO-THC4
15"AUO P-CAP touch panel
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MO-BC6 Aluminum die-casting back cover
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MO-BC16 Side MSR Cover
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MO-BC16 Side MSR Cover
MO-BC5 Cable Cover

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HDD1 HDD Bracket (4 x M screw included; No Storage device Included)

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MO-BC14 CPU Pad
90
Stand
ST5 RBAIOPMC1531
Right Hinge
ST4 RBAIOPMC1530 ST3 RMAIOPMC1935 Aluminum die cast hinge holder

Left Hinge
ST6 RBAIOPMC1515
Aluminum die-casting
ST13 SA14E0D120nA Screws (2#)M5x10

ST14 SA14E0D100nA Screws (2#)M5x12
ST1 RCAIOPPM1165
Rubber stand
ST7 RC9000PM2271 Rubber foot ST9 SA10B0D040B0

Screws (2#)M3x4
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ALL
Item No. Parts No. Parts Description Photo Q'ty/Unit
PPCC79MW005 PP-9635C
Plastic front frame

MO-THC1 RCAIOPPC161p 1
(with power button)
Silicon ahdhesive
MO-THC2 RCAIOPPM1895 tape kit for front 1
frame
AUO P-CAPTouch
Screen 15"
MO-THC3 RD9000PH04BD 1
(with EETI Touch
Controller)
FEC LOGO Sticker

MO-THC4 RJ9000LB1426 1
30x8mm
LCD Panel AUO 15"

MO-PNC1 RD9000PH03DY 1
1024x768
Conductive EMI for

MO-PNC2 RE9000EM14A7 1
Panel
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Top & Bottom foam

MO-PNC3 RCAL97PM1070 2
strip for 15" LCD
Left & Right foam

strip for 15" LCD
MO-TPC3 RBAIOPMC2050 Panel Bracket 2
Touch Cable -
MO-TPC4 RA9000XC3325 Molex51021 4P- 1
PHR4P
MO-BC1 RA9000XC3543 LVDS Cable 1
MO-BC2 RA9000XC3545 PWM Cable 1
MO-BC3 SA10B0D050B0 Screws (2#) M3×5 4
MO-BC4 SA10B0Q060B0 Screws (2#) M3×6 4
93
MO-BC5 RCAIOPPC1515 Cable Cover 1
Aluminum die-
MO-BC6 RMAIOPMC2045 1
casting back cover
MO-BC7 RA9000XC3244 VFD/LCM Cable 1
MO-BC8 RA9000XC3568 Switch Cable 1
MO-BC9 RA9000XC3550 Speak Cable 1
Speaker 8ohm 2W
MO-BC10 RE9000EM1043 2
40x20mm
EMI foam strip-

MO-BC11 RE9000EM14A8 4
125x5x2mm
EMI foam strip-

MO-BC12 RE9000EM14A9 2
67x10x8mm
94
EMI foam strip-

MO-BC13 RE9000EM14AA 1
14x10x8mm
MO-BC14 RCTRANPM1050 CPU PAD 1
m
MO-BC15 RG9000CB4282 Switch Board 1
MO-BC16 RCAIOPPC1845
.co
Plastic Monitor Side
2
es
MSR Cover
uid
Plastic VFD cover

MO-BC17 RCAIOPPC1785 1
with hook
-g
MO-BC18 SA10B0D050K0 Screw (2#)M3×5 8

all
MO-BC19 SA10B0D040K0 Screw (2#)M3×4 1
MO-BC20 SA07B0D040B0 Screw (1#) M2×4 4
95
MO-BC21 SA10B0Q060K0 Screw (2#) M3×6 5
MO-BC22 SA10B0K060B0 Screw (2#)M3X6 4
MO-BC23 SA10B0D050B0 Screw (2#)M3×5 5
FH-J190 M/B:V1.2
OT5 RH9000MB1142 BIOS:F4 (J1900) 1
2GHz
HDD1 ASAIOP3690 HDD Bracket
150W Adapter 12V

OT6 RD9000PH01BG 1
4Pin
COM Port
OT1 RA9000XC1702 Cable(RJ45 To 1
DB9M)
Type-A Group -
IOA ASAIOP1600 1
DB9x2+DC2.5 Group
96
I/O bracket for Type

IOA1 RBAIOPMC2090 1
A
Power Cable -
IOA2 RA9000XC3551 1
DCJack2.5-MiniFit2P
COM Cable -
IOA3 RA9000XC2933 2
PHDR10P-DSUB9
IOA4 RJ9000LB1699 I/O Sticker for Type A 1
IOA5 B0050EA03A07 Pillars 4
Type-B Group -12V

IOB ASAIOP1620 1
Power USBx2 Group

IOB1 RBAIOPMC2110 1
B
Power Cable -
IOB2 RA9000XC3552 1
MiniFit2P-MiniFit2P
IOB3 RA9000XC2549 I/O-USBx2 Cable 1
97
Power USB Board -

IOB4 RG9000CB4290 1
12Vx2
IOB5 RJ9000LB1701 I/O Sticker for Type B 1
IOB6 B0135A307304 Pillars 1
Type-C Group -
IOC ASAIOP1610 1
USBx2+DC2.5 Group

IOC1 RBAIOPMC2100 1
C
Power Cable - DC
IOC2 RA9000XC3551 1
Jack2.5-MiniFit2P
IOC3 RA9000XC2549 I/O-USBx2 Cable 1
IOC4 RG9000CB4291 USBx2 I/O Board 1
IOC5 RJ9000LB1700 I/O Sticker for Type C 1
IOC6 B0135A307304 Pillars 1
98
IOC7 SA10B0Q060B0 Screws (2#) M3×6 2
Type-D Group -
IOD ASAIOP2480 1
DB9x2+RJ45 Group
I/O bracket - RS-

IOD1 RBAIOPMC2520 1
232+RJ45
Cable RS232 RJ45-

IOD2 RA9000XC2779 1
JST2.0 2x5P
IOD3 RA9000XC2933 COM Cable 2
COM Port Cable -

IOD4 RA9000XC1702 1
RJ45 to DB9M
IOD5 RCAIOPPM1433 I/O Sticker for Type B 1
IOD6 B0050EA03A07 Pillars 4
IOD7 SA10B0Q040B0 Screws (2#) M3×4 1
Non I/O Group

IOD ASAIOP1790 1
(Default)
99
IOD1 RBAIOPMC2060 I/O bracket (Default) 1
Power Cable -
IOD2 RA9000XC3551 1
DCJack2.5-MiniFit2P
IOD3 RJ9000LB1698 I/O Sticker (Default) 1
m
PP-9635C &
.co
ST ASAIOP0585 AerMonitor Stand 1
Group
es
ST1 RCAIOPPM1165 Rubber stand 1
uid
Plastic Pillow - PL-3-

ST2 RCAIOPPC1320 1
V0
-g
Aluminum die-
ST3 RMAIOPMC1935 1
casting hinge holder
all
ST4 RBAIOPMC1530 Left Hinge 1
100
ST5 RBAIOPMC1531 Right Hinge 1
Aluminum die-
ST6 RBAIOPMC1515 1
casting Stand
ST7 RC9000PM2271 Rubber Foot 2
ST8 RCRICHPC1280 Cable Clip 1
ST9 SA10B0D040B0 Screws (2#)M3×4 1
ST11 SA12B0F080B0 Screws (2#)M4×8 1
ST12 SA12B0D100K0 Screws (2#)M4×10 2
ST13 SA14E0D120nA Screws (2#)M5×12 2
101
PP-9635 Packing
PK ASAIOP0100
Group
Plastic Bag -
PK1 RI9000PK0210 1
55cmx65cmx0.08mm
PK2 RIAIOPPK1060 Outter Box 1
PK3 RIAIOPPK1070 Left EPE 1
PK4 RIAIOPPK1071 Right EPE 1
PK5 RIITLEPK1040 Accessory Box 1
102
PK6 RD9000PH1869 Silica Gel 2
PK7 RC9000PM1371 Ziplock bags 1
Protection Mylar film

PK8 RC9000PM2318 1
for Monitor
103
Service Parts by Category
LED Panel
MO-PN SVPPLDY000B0 LED Panel Kit
LCD Panel AUO 15"

1024x768
MO-PNC2 RE9000EM14A7 Conductive EMI for Panel 1
Top & Bottom foam strip

for 15" LCD
Left & Right foam strip for

15" LCD
104
Touch
15" PCAP bezel free touch

MO-TH SVPPT00AU1B0
panel kit
m
Plastic front bezel for
PCAP
MO-THC2 RCAIOPPM1895
frame .co
Twin adhesive for front
1
es
15"AUO P-CAP touch
panel
uid
FEC LOGO Sticker

30x8mm
-g
all
105
Touch & Panel
Touch + LED
Assembly
MO-TP CVPPADYAU1B0 (Item no. MO-
THC+MO-PNC and
MO-TPC)
Plastic front bezel

for PCAP
Twin adhesive kit

MO-THC3 RCAIOPPM1895 1
for front frame
15"AUO PCAP
touch panel
FEC LOGO Sticker

30x8mm
15" AUO LED

Panel 1024x768
Conductive fabric
MO-PNC2 RE9000EM14A7 1
320x50mm
106
Poron strip
upper&lower
Poron strip left &

right
Metal bracket for

MO-TPC3 RBAIOPMC2050 2
15" Panel
Touch Cable
MO-TPC4 RA9000XC3325 1
Molex51021 30cm
107
IO

Type-A Group -
IOA ASAIOP1600 DB9x2+DC2.5 1
Group
I/O bracket for

IOA1 RBAIOPMC2090 1
Type A
Power Cable -
IOA2 RA9000XC3551 DCJack2.5- 1
MiniFit2P
COM Cable -
IOA3 RA9000XC2933 2
PHDR10P-DSUB9
I/O Sticker for

IOA4 RJ9000LB1699 1
Type A
IOA5 B0050EA03A07 Pillars 4
Type-B Group -
IOB ASAIOP1620 12V Power 1
USBx2 Group
I/O bracket for

IOB1 RBAIOPMC2110 1
Type B
108
Power Cable -
IOB2 RA9000XC3552 MiniFit2P- 1
MiniFit2P
IOB3 RA9000XC2549 I/O-USBx2 Cable 1
Power USB
IOB4 RG9000CB4290 1
Board - 12Vx2
I/O Sticker for

IOB5 RJ9000LB1701 1
Type B
IOB6 B0135A307304 Pillars 1
Type-C Group -
IOC ASAIOP1610 USBx2+DC2.5 1
Group
I/O bracket for

IOC1 RBAIOPMC2100 1
Type C
Power Cable - DC
IOC2 RA9000XC3551 1
Jack2.5-MiniFit2P
IOC3 RA9000XC2549 I/O-USBx2 Cable 1
IOC4 RG9000CB4291 USBx2 I/O Board 1
I/O Sticker for

IOC5 RJ9000LB1700 1
Type C
109
IOC6 B0135A307304 Pillars 1
IOC7 SA10B0Q060B0 Screws (2#) M3×6 2
Type-D Group -
m
IOD ASAIOP2480 DB9x2+RJ45 1
Group
.co
I/O bracket - RS-
IOD1 RBAIOPMC2520 1
232+RJ45
Cable RS232
es
IOD2 RA9000XC2779 RJ45-JST2.0 1
2x5P
uid
IOD3 RA9000XC2933 COM Cable 2
COM Port Cable -

IOD4 RA9000XC1702 1
RJ45 to DB9M
-g
I/O Sticker for

IOD5 RCAIOPPM1433 1
Type B
all
IOD6 B0050EA03A07 Pillars 4
IOD7 SA10B0Q040B0 Screws (2#) M3×4 1
110
Non I/O Group

IOD ASAIOP1790 1
(Default)
I/O bracket
IOD1 RBAIOPMC2060 1
(Default)
Power Cable -
IOD2 RA9000XC3551 DCJack2.5- 1
MiniFit2P
I/O Sticker
IOD3 RJ9000LB1698 1
(Default)
111
Stand
PP-9635 & AerMonitor

ST ASAIOP0585 1
Stand Group
ST1 RCAIOPPM1165 Rubber stand 1
ST2 RCAIOPPC1320 Plastic Pillow - PL-3-V0 1
ST3 RMAIOPMC1935 1
hinge holder
ST4 RBAIOPMC1530 Left Hinge 1
ST5 RBAIOPMC1531 Right Hinge 1
ST6 RBAIOPMC1515 1
Stand
112
ST7 RC9000PM2271 Rubber Foot 2
ST8 RCRICHPC1280 Cable Clip 1
ST11 SA12B0F080B0 Screws (2#)M4×8 1
ST12 SA12B0D100K0 Screws (2#)M4×10 2
113
Packing
PK ASAIOP0100 PP-9635 Packing Group
Plastic Bag -
PK1 RI9000PK0210 1
55cmx65cmx0.08mm
PK2 RIAIOPPK1060 Outter Box 1
PK3 RIAIOPPK1070 Left EPE 1
PK4 RIAIOPPK1071 Right EPE 1
PK5 RIITLEPK1040 Accessory Box 1
PK6 RD9000PH1869 Silica Gel 2
114
PK7 RC9000PM1371 Ziplock bags 1
Protection Mylar film for

PK8 RC9000PM2318 1
Monitor
m
.co
es
uid
-g
all
115

Fec PP 9635 Service Manual 116

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Revision Date Name Description

5 Tools Needed: Utility knife or Scissors

1. Cut the packaging tape and bands

Accessory Box (Standard)

Standard items included in the accessory box includes:

Power Switch (LED)

Display Tilt Angle

1 x USB 3.0, 3 x USB 2.0

Type B Standard + 2 x Power USB 12V

Type C Standard + 2 x USB2.0

Windows 10 Enterprise Installation

5. TXE Driver  TXE Update

7. Touch Tools (Touch Utility)

Intel J1900 Chipset Utilities

1. Download drivers from

1. Download drivers from www.fecpos.com/en-global/ams/Download

Realtek LAN Driver

1. Download drivers from www.fecpos.com/en-global/ams/Download

Intel Graphic Driver

1. download drivers from www.fecpos.com/en-global/ams/Download

Intel TXE Driver

1 Download drivers from www.fecpos.com/en-global/ams/Download

Intel TXE Installation (Intel® Trusted Execution Engine)

1. Download drivers from www.fecpos.com/en-global/ams/Download

USB 3.0 Driver

1. Download drivers from www.fecpos.com/en-global/ams/Download

ELO Touch Tools Installation (For PP-9635B Only)

3. Unzip file and start to Install USB Touch Screen Driver

4. Choose Language then click “Next”

6. Start installation and choose “Calibrate ELO ToucScreen” as finished

7. Four Corners Calibration

10. Sound Page:

Beep options without Beep, Beep on touch, Beep on untouch

Beep from External Speaker, Motherboard Beeper

Motherboard Beep settings  Tone and Duration

Align  touch calibration

Identify Monitor  identification of 1st screen touch or 2nd screen touch

EETI Touch Kit Installation (For PP-9635A / PP-9635C)

1. Download drivers from www.fecpos.com/en-global/ams/Download

Do NOT Click this box

Do NOT Click this box

EETI TouchKit Control Panel

For Resistive Touch(PP-9635A)

For P-Cap Touch(PP-9635C) , it doesn’t need Calibration

Wireless LAN Driver for Windows

1. download drivers from www.fecpos.com/en-global/ams/Download

How to Install the Stand

1. Match the two hooks from the

2. Turn the two thumb screws to

Note: There are 4 VESA 100x100

How to Replace the Storage Device

How to Install the Cable Cover

1. Connect cable to DC-in 12V

How to Open the PPC

1. Remove the 8 screws

Read First: First follow instructions of how to open the PPC.

1. Remove the cables from the display side

How to Adjust Display Brightness