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    Week 2 - Effective Communication 7Cs

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    Kinza Amin
    Effective communication requires all components to work perfectly for shared meaning. There are five components to any workplace communication: the sender, context, receiver, delivery method, and content. Effective communication benefits the workplace by mitigating conflicts, increasing employee engagement, creating better client relationships, and resulting in a more productive workforce. The 7 C's of communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.

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    Week 2 - Effective Communication 7Cs

    Uploaded by

    Kinza Amin
    87 views26 pages
    Effective communication requires all components to work perfectly for shared meaning. There are five components to any workplace communication: the sender, context, receiver, delivery method, and content. Effective communication benefits the workplace by mitigating conflicts, increasing employee engagement, creating better client relationships, and resulting in a more productive workforce. The 7 C's of communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.

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    Effective communication requires all components to work perfectly for shared meaning. There are five components to any workplace communication: the sender, context, receiver, delivery method, and content. Effective communication benefits the workplace by mitigating conflicts, increasing employee engagement, creating better client relationships, and resulting in a more productive workforce. The 7 C's of communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    87 views26 pages

    Week 2 - Effective Communication 7Cs

    Uploaded by

    Kinza Amin
    Effective communication requires all components to work perfectly for shared meaning. There are five components to any workplace communication: the sender, context, receiver, delivery method, and content. Effective communication benefits the workplace by mitigating conflicts, increasing employee engagement, creating better client relationships, and resulting in a more productive workforce. The 7 C's of communication are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness.

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    EFFECTIVE

    COMMUNICATION AND
    7C’S OF COMMUNICATION
    WHAT DOES EFFECTIVE
    COMMUNICATION MEAN?
    • Effective Communication: Communication between two or more persons
    wherein the intended message is successfully delivered, received and
    understood.
    • Engaged Listening
    • Nonverbal Communication
    • Managing Stress in the Moment
    • Asserting Yourself in a Respectful Way
    COMMUNICATION IN THE WORKPLACE

    • Effective Communication requires all components of communication


    interworking perfectly for “shared meaning”
    • There are five components to any communication in the workplace
    • The individual sending the message
    • The context for the message
    • The person receiving the message
    • The delivery method you choose
    • The content of the message
    WORKPLACE BENEFITS

    • Effective Communication in the workplace is an integral element to business


    success.
    • Mitigates Conflict – communication is usually an underlying factor regardless of the
    conflict
    • Increases Employee Engagement – more than just talking, it’s about connecting with
    people
    • Creates Better Client Relationships – good communication is usually the difference
    between a satisfied customer and a disgruntled one
    • Results in a More Productive & Talented Workforce
    MITIGATES CONFLICT

    • Misunderstanding/Feeling Misunderstood
    • Not understanding how others communicate
    • Someone feeling their emotional needs are not being met or are being
    disregarded
    INCREASES EMPLOYEE ENGAGEMENT

    • Understand the needs and goals of your employees


    • Understand what motivates and fulfills the employee
    • Understand employees talents and skills
    • Develop employee talent and utilize them to align with company goals
    • Improved connection between co-workers for a positive and satisfying work
    environment
    • Better relationship with managers and leaders
    CREATE BETTER CLIENT RELATIONSHIPS

    • Understand needs
    • Help the customer feel understood
    • Present new information in a way in which the client will be more receptive.
    MORE PRODUCTIVE &TALENTED WORKFORCE

    • Understanding team talents and skills


    • Achieve more buy-in
    • Innovation and creative thought
    • More strategic team building
    THE IMPORTANCE OF COMMUNICATION

    • Clearly explain company policies to customers and clients and answer their
    questions about your products and services
    • Foster a good working relationship between you and you staff
    • Poor communication will inevitably lead to unmotivated staff
    TYPES OF COMMUNICATION SKILLS

    • More than just words, Effective Communication combines a set of 4 skills:


    • Engaged Listening – less about talking, more about listening
    • Nonverbal Communication – facial expressions, body movement and
    gestures, eye contact, posture, the tone of your voice, muscle tension
    and breathing
    • Managing Stress in the Moment – when you’re in a calm, relaxed state
    you’ll be able to know whether the situation requires a response, or if
    the other person’s signals indicate to remain silent
    • Asserting Yourself in a Respectful Way – expressing your thoughts,
    feelings, and needs in an open and honest way, while standing up for
    yourself and respecting others
    ENGAGED LISTENING

    • Focus fully on the speaker - don’t check your phone!


    • Favor your right ear
    • Avoid interrupting or trying to redirect the conversation to your concerns
    • Show your interest in what’s being said
    • Try to set judgement aside
    • Provide feedback
    NONVERBAL COMMUNICATION

    • Beware of Individual Differences


    • Nonverbal Signals as a Group
    • Use Nonverbal Signals That Match Up with your Words
    • Adjust Nonverbal Signals According to Context
    • Avoid Negative Body Language
    MANAGING STRESS IN THE MOMENT

    • Recognize When You’re Becoming Stressed


    • Take a Moment to Calm Down
    • Bring Your Senses to the Rescue
    • Look for Humor in the Situation
    • Be Willing to Compromise
    • Agree to Disagree
    ASSERTING YOURSELF IN A RESPECTFUL WAY

    • Empathetic Assertion – convey sensitivity to the other person


    • Escalating Assertion – employ when your first attempts are not successful
    • Practice Assertiveness – ask friends or family if you can practice on them
    first
    THE 7 C’S OF COMMUNICATION

    • Completeness
    • Conciseness
    • Consideration
    • Clarity
    • Concreteness
    • Courtesy
    • Correctness
    COMPLETENESS

    • Develops and enhances reputation of an organization


    • Cost saving
    • Gives additional information where required
    • Better decision-making ability by the receivers
    • Persuades the audience
    CONCISENESS

    • Time saving as well as cost-saving


    • Underlines and highlights the main message
    • Provides short and essential message
    • More comprehensible to the audience
    • Non-repetitive in nature
    CONSIDERATIO
    N
    • Emphasize on “you” approach
    • Empathize with the audience and exhibit interest in the audience
    • Show optimism towards your audience
    CLARIT
    Y
    • Makes understanding easier
    • Clarity of thoughts and ideas enhances the meaning of the message
    • Clear message makes use of exact, appropriate and concrete words
    CONCRET
    E
    • Message is supported with specific facts and figures
    • Uses words that are clear and that build the reputation
    COURTESY

    • Taking into consideration both viewpoints as well as feeling of the receiver


    • Positive and focused at the receiver
    • Uses terms showing respect for the receiver
    • Not biased
    CORRECTNES
    S
    • The message is exact, correct and well-timed
    • If the message is correct, it boosts up the confidence level
    • Greater impact on the receiver
    • Checks for the precision and accurateness of facts and figures used in the
    message
    • Uses appropriate and correct language in the message
    GOOD VERBAL COMMUNICATION

    • Verbal communication can bring great rewards to your organization when


    carried out successfully
    • The sharing of information between individuals by using speech
    BARRIERS TO COMMUNICATION

    • Stress and Out-of-Control Emotion


    • Lack of Focus
    • Inconsistent Body Language
    • Negative Body Language
    VERBAL COMMUNICATION TECHNIQUES

    • Conveying feedback in a constructive manner


    • Disciplining employees in a direct and respectful manner
    • Giving credit to others
    • Recognizing and countering objections
    • Showing an interest in others, asking about and recognizing their feelings
    THANK YOU!

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