EPSON WF-C20590 Service Manual - Page201-250

EPSON WF-C20590 Revision A
Error
Error code Description Error recovery procedure
Name Paper Path/Ink color
940033 Media error (fail) --- A write error has occurred during received faxes  Connect the media again.
saving.  Connect another media. (A folder is to be
created while creating a storage folder)
940034 Fax function is in use --- Fax settings are to be changed while fax function is Wait until ongoing fax jobs are finished, and then
used. change the setting.
940035 PC is in use. --- Fax settings are to be changed while changing the Wait until ongoing setting changes are finished.
fax settings through the PC.
940036 Mail server is not set --- Mail is selected in transfer settings without setting Set the mail server.
the mail server.
940037 Mail server is not connected --- Mail is selected in transfer settings while mail Check the mail server to establish its connection.
server is not connected.
940038 Fax Board failure --- Fax Board is in failure. Replace the Fax Board.
940039 Fax power supply failure --- Fax power supply is in failure.
950000 Scan to Email DNS error --- The DNS server settings are invalid.  Check the DNS settings of the printer.
 Check the settings of the DNS server.
950001 Scan to Email communication error --- A communication error has occurred during Scan  Check the SMTP server address and port.
to Email.  Check the POP3 server address and port.
 Check the network settings
IP address, subnet mask, and default gateway
→Run connection check for the mail server
(Scan to Email only).
 Make sure the network cable is connected
properly.
 Make sure the addresses are correct.
 Check the settings of the access point.
 Check the settings of the Fire Wall.
 Check whether or not the server works
normally.
950002 Scan to Email authentication error --- The authentication settings of the mail server are  Check the authentication method.
invalid. • Check the SMTP server address and port.
• Check the POP3 server address and port.
 Check the account name.
 Check the password.
Troubleshooting List of Errors/Problems 201

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Error
950003 Scan to Email Email too large --- The scan data to be attached exceeds the maximum  Change the scan settings (Increase the Attached
size for attached files. File Max Size setting)
 Reduce the size of the scanned data (select a
lower resolution or compression ration)
 Reduce the number of documents.
950004 Scan to Email Memory is full --- The memory became insufficient during Scan to Wait until other ongoing jobs are finished.
Email.
950005 Scan to Email ADF document removal --- The document in the ADF unit is required to be Remove the document from the ADF unit.
removed during Scan to Email.
950006 Scan to Email ADF document setting --- The document is required to be set from the ADF Set the document in the ADF unit.
unit during Scan to Email.
950007 Scan to Email continuous scan full --- The number of added page to scan has reached its Transmit/save the scanned data, then scan the
upper limit. remaining document as another job.
950008 Scan to Email Mail server is not set --- Scan to Mail is selected without setting the mail Set the mail server.
server.
950009 Scan to Email Mail server is not connected --- Scan to Mail is selected without setting the mail Check the mail server to establish its connection.
server.
950020 Scan to Folder DNS error --- The DNS settings of the destination are invalid.  Check the DNS settings of the printer.
 Check the settings of the DNS server.
950021 Scan to Folder communication error --- A communication error has occurred during Scan  Make sure the following destination settings are
to Folder. correct.
• Communication mode
• Folder path
• Connection mode
• Port number
 Make sure the network cable is connected
properly.
 Check the network settings
IP address, subnet mask, and default gateway
 Check the settings of the access point.
 Check the settings of the Fire Wall.
 Check whether or not the server works
normally.

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Error
950022 Scan to Folder authentication error --- Either the user name or password setting to access Make sure the following destination settings are
the specified destination is invalid. correct.
 Communication mode
 Folder path
 User name
 Password
 Port number
950023 Scan to Folder size over --- There is not enough storage space available to save  Increase the storage space.
the scanned data in the specified folder.  Reduce the size of the scanned data (select a
 Reduce the number of documents.
950024 Scan to Folder Memory is full --- The memory became insufficient during Scan to Wait until other ongoing jobs are finished.
Folder.
950025 Scan to Folder ADF document removal --- The document in the ADF Unit is required to be Remove the document from the ADF Unit.
removed during Scan to Folder.
950026 Scan to Flooder ADF document setting --- The document is required to be set from the ADF Set the document in the ADF Unit.
Unit during Scan to Folder.
950027 Scan to Folder upper limit for continuous scan --- The number of added page to scan has reached its Transmit/save the scanned data, then scan the
950028 Scan to Folder destination invalid --- The specified destination does not exist. Make sure the following destination settings are
correct.
 Communication mode
 Folder path
 User name
 Password
 Port number
950029 Scan to Folder File name duplicated --- A name with the same name already exists in the  Delete the file with the same name.
destination.  Set the file header with another text then try
again.
950030 Scan to Folder File size over --- There is no enough storage space available to save Reduce the size of the file.
the file.
950040 Scan to Cloud communication error --- A communication error has occurred while Make sure the product is connected to the network.
acquiring an address.
950041 Scan to Cloud suspended --- Epson Connect service of the printer is temporarily Enable the Epson Connect settings on the setup.
unavailable.

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Error
950042 Scan to Cloud service is not registered --- The printer is not registered to the Epson Connect Register the printer to the Epson Connect service.
service.
950043 Scan to Cloud Not logged in --- The printer is not connected to the Epson Connect  Make sure the product is connected to the
server due to the following reason. network.
 After the startup of the printer, destination  Wait for a moment, and try again.
retrieval starts during the login processing.
 Failed to log in due to a communication error.
950044 Scan to Cloud ADF Remove document --- The document in the ADF unit is required to be Remove the document from the ADF Unit.
removed during Scan to Cloud.
950045 Scan to Cloud ADF Place document --- The document is required to be set in the ADF unit Set the document in the ADF Unit.
during Scan to Cloud.
950046 Scan to Cloud The scanned data exceeds the limit --- The scanned data exceeds the limit of transmission Reduce the number of scanned pages being sent at
capacity. the same time.
950047 Scan to Cloud Destination invalid --- The specified destination is invalid Set the destination again.
(The destination information on the server is
rewritten during the acquisition of contacts and
data transmission)
950048 Scan to Cloud The destination list is not set --- No destination list is created on the server. Create a destination list on the Epson Connect
service.
950049 Scan to Email Upper limit for continuous scan --- The number of added page to scan has reached its Transmit/save the scanned data, then scan the
950070 Scan to WSD communication error --- A communication error has occurred while Make sure the product is connected to the network.
950080 Scan to Document Capture Pro communication error --- executing a function.
950081 Scan to Document Capture Pro PC is in use --- The recipient PC is busy. Make sure the recipient PC is not communicating
with another PC. (If the recipient PC is busy, wait
until the ongoing job is finished.)
950082 Scan to Document Capture Pro No object PC --- The connected PC does not support Document Connect with a PC that supports Document
Capture Pro. Capture Pro.
950090 Scan to Document Capture Pro Server --- A communication error has occurred during Scan Make sure the product is connected to the network.
communication error to Document Capture Pro Server.
950091 Scan to Document Capture Pro Server is in use --- The server is busy. Wait for a moment, and try again.
950092 Scan to Document Capture Pro Server no answer --- The server that supports Document Capture Pro Make sure the product is connected to the server
error Server is not found. that supports Document Capture Pro Server.

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Error
950093 Scan to Document Capture Pro Server no job error --- No job is registered on the server. Register the job on the Document Capture Pro
Server.
950094 Scan to Document Capture Pro Server The server is --- A job acquisition has started when the server is not Set the server on the Document Capture Pro
not set set. settings.
950100 SMTP server communication error ---
950101 POP3 server communication error ---
950102 Mail server DNS error (SMTP) ---
950103 Mail server DNS error (POP3) ---
950104 SMTP server authentication error ---
950105 POP3 server authentication error ---
950106 Certificate error (date and time) ---
950107 Certificate error (CA certificate) ---
950108 Certificate error (other) ---
950109 SECURE connection error (No SSL on the server) ---
950110 SECURE connection error (Server is SSL/TLS) ---
950111 SECURE connection error (Server is STARTTLS) ---
950112 SMTP server connection failure (Failed to connect ---
server or it is not SMTP server)
950113 SMTP server invalid authentication method (SMTP- ---
Auth is required)
950114 SMTP server invalid authentication method (SMTP- ---
Auth is not required)
950115 Sender address designation error ---
990000 Scan to External Memory insufficient space error --- There is not enough storage space available to save  Increase the storage space of the destination
the scanned data. memory.
 Reduce the size of the scanned data (select a
 Reduce the number of scanned pages being sent
at the same time.
990001 Scan to External Memory Write-protected --- The destination memory is write protected. Disable the write protection on the memory.
990002 Scan to External Memory Folder creation --- A folder cannot be created on the destination Connect another memory.
memory.

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Error
990003 Scan to External Memory Card removed --- The external media has been removed during Scan Reinsert the media.
to External Memory.
990004 Scan to External Memory Insufficient memory --- The memory became insufficient during Scan to Wait until other ongoing jobs are finished.
Memory.
990005 Scan to External Memory Others ScanToMem --- Save failed due to the error other than above. Try again.
(If the trouble is not resolved, contact Epson
Service Support department.)
990006 Scan to External Memory Upper limit for --- The number of added page to scan has reached its Transmit/save the scanned data, then scan the
continuous scan upper limit. remaining document as another job.
990007 Scan to Memory File size over --- There is no enough storage space available to save Reduce the size of the file.
the file.
990100 Memory not recognized --- The connected memory is not formatted or the Connect another memory.
format is not supported.
990101 External Memory Print Simultaneous operation --- The External Memory Print is to be executed while Wait until other ongoing functions are finished.
execution error card a function that cannot run simultaneously is
operating.
990200 Security (User access control) Print control --- The user succeeded the authentication but is not Grant print permission for the user with
permitted to print. WebConfig, NetConfig.
990201 Security (User access control) authentication error ---  Authentication failed.  Make sure the user name and password is
 The setting to permit printing without correct.
authentication is disabled when received a job  Enable the setting of permission for executing a
without authentication information (User name print job without authentication information.
and Password).
990300 Copy Memory full error --- The number of scanned pages exceeds the limit of Scan the documents in several batches.
the memory.
990400 Invalid HDD connection ---
990401 HDD replacement ---
990402 HDD failure _ when starting ---
990403 HDD failure _ JOB execution ---
991000 Restart notification warning for setting change ---

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PAPER JAM ERROR Table 6-1. Paper jam error

Component Sub code Error details Reference
C H E C K To identify the jammed section more easily, this product is
Main Unit 20 Paper jam at pre-gate sensor p.241
P O IN T provided with sub codes depending on the cause of paper (printer) 21 Paper jam at pre-printing sensor p.242
jam. When a paper jam occurs, the error and the
22 Paper jam at post-printing sensor p.243
corresponding sub code are recorded.
23 Paper jam at Paper Sensor, Pre-Face-down Ejection p.245
Table 6-1. Paper jam error Paper jam at Paper Sensor, Pre-Face-up Paper p.244
24
Ejection
Component Sub code Error details Reference
25 Paper jam at Paper Sensor, Duplex p.240
Main Unit 1 Cassette paper feed error (C1) p.230
(printer) 26 Paper stuck jam (before the gate) p.246
2 Multi-cassette paper feed error (C2) p.246
27 Paper stuck jam (before printing)
3 Multi-cassette paper feed error (C3)
28 Paper stuck jam (after printing)
4 Multi-cassette paper feed error (C4)
29 Paper stuck jam (Face-down ejection)
5 Paper jam before reaching pre-gate sensor (MP) p.231
30 Paper stuck jam (Face-up ejection)
6 Paper jam before reaching pre-gate sensor (C1) p.246
31 Paper stuck jam (duplex printing)
7 Paper jam before reaching pre-gate sensor (C2)
32 Paper stuck jam (C2 feeder)
10 Paper jam at pre-printing sensor p.232
35 Paper stuck jam (feeder)
11 Paper jam at post-printing sensor p.233
36 Paper stuck jam (before reaching ejection path) p.246
Paper jam before reaching Paper Sensor, Pre-Face- p.237
12 37 Paper stuck jam (after reaching ejection path)
down Ejection
Paper jam before reaching Paper Sensor, Pre-Face- p.235 38 Paper stuck jam (after reaching duplex path)
13
up Paper Ejection 39 Paper stuck jam (paper flip path)
14 Paper jam before reaching Paper Sensor, Duplex p.240 40 Paper stuck jam (Paper Sensor, Belt)
Paper jam before reaching pre-gate sensor for p.240 High Capacity 200 Hi-Capacity paper deck failure ---
15
printing on the other side Unit 201 Paper jam before reaching pre-gate sensor (DECK) ---
Paper jam before reaching Paper Sensor, Pre-Paper p.234
16 Paper jam before reaching High Capacity Paper ---
Ejection Branch 202
Feeder (No paper feed jam)
Paper jam before reaching Paper Sensor, Post- p.236
17 Paper jam at High Capacity Paper Feeder (Jam at ---
Paper Ejection Branch 203
paper sources)
Paper jam before reaching Paper Sensor, Post- p.238
18 Paper jam at High Capacity Paper Feeder (The feed ---
Duplex 204
sensor works when the power is turned on
Paper jam before reaching Paper Sensor, Inversion p.239
19
Path

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Table 6-1. Paper jam error Table 6-1. Paper jam error
Component Sub code Error details Reference Component Sub code Error details Reference
Finisher Unit 100 Finisher paper jam (paper loading error) --- Bridge Unit 57 Paper jam at Paper Sensor, Pre-Branch p.255
101 Paper jam before reaching Finisher --- Paper jam at Paper Sensor, Intermediate Path Pre- p.256
58
102 Finisher paper jam at Finisher entrance --- Left-Flipping Paper
103 Paper jam before reaching Finisher sub tray --- Paper jam at Paper Sensor, Intermediate Path Pre- p.257
59
Right-Flipping Paper
104 Paper jam at Finisher sub tray ---
Paper jam at Paper Sensor, Intermediate Path Post- p.258,
105 Paper jam before reaching Finisher process tray --- 60
Junction Paper p.259
106 Paper jam at Finisher process tray --- 61 Paper jam at Intermediate Path Paper Feed Sensor, 2 p.260
107 Paper jam before reaching Finisher main tray --- 62 Paper jam at Intermediate Path Pre-Register Sensor p.261
108 Paper jam at Finisher main tray --- 63 Paper jam at Paper Sensor, Pre-Paper Ejection p.263
Paper jam before reaching Finisher document --- Paper stuck jam at Paper Sensor, Intermediate Path p.264
109 64
bundle unit Pre-Junction Paper
110 Paper jam at Finisher document bundle unit --- Paper stuck jam at Paper Sensor, Intermediate Path
65
111 Paper jam before reaching Finisher drum --- Pre-Left-Flipping Paper
112 Paper jam at Finisher drum --- Paper stuck jam at Paper Sensor, Intermediate
66
Path Left-Flipping Remaining Paper
113 Finisher paper jam before aligning documents ---
Paper stuck jam at Paper Sensor, Intermediate Path
114 Finisher paper jam after aligning documents --- 67
Pre-Right-Flipping Paper
115 Finisher staple jam ---
Paper stuck jam at Paper Sensor, Intermediate
116 Finisher intermediate paddle jam --- 68
Path Right-Flipping Remaining Paper
117 Paper jam at Finisher --- Paper stuck jam at Paper Sensor, Intermediate Path
69
Bridge Unit 50 Paper jam before reaching Paper Sensor, Pre-Branch p.247 Post-Left-Flipping Paper
Paper jam before reaching Paper Sensor, Intermediate p.248 Paper stuck jam at Paper Sensor, Intermediate Path
51 70
Path Pre-Left-Flipping Paper Post-Right-Flipping Paper
Paper jam before reaching Paper Sensor, Intermediate p.249 Paper stuck jam at Paper Sensor, Intermediate Path
52 71
Path Pre-Right-Flipping Paper Post-Junction Paper
Paper jam before reaching Paper Sensor, Intermediate p.250, Paper stuck jam at Intermediate Path Paper Feed
53 72
Path Post-Junction Paper p.251 Sensor, 1
54 Paper jam before reaching Intermediate Path Paper p.252 Paper stuck jam at Intermediate Path Paper Feed
Feed Sensor, 2 73
Sensor, 2
55 Paper jam before reaching Intermediate Path Pre- p.253
Paper stuck jam at Intermediate Path Pre-Register
Register Sensor 74
Sensor
56 Paper jam before reaching Paper Sensor, Pre-Paper p.254
75 Paper stuck jam at Paper Sensor, Pre-Paper Ejection
Ejection

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FATAL ERROR Table 6-2. Fatal Errors

Error code Error details Reference
Table 6-2. Fatal Errors
000222 LFT4 PID excess speed error p.269
Error code Error details Reference
000224 LFT4 PID lock error p.270
100009 LIFT excess speed error ---
000240 EJR PID driving time error p.270
100013 LIFT excess load error ---
000241 EJR PID excess load error p.271
100014 LIFT timeout error p.266
000242 EJR PID excess speed error p.271
100015 LIFT sensor error p.267
000243 EJR PID reverse error p.271
100016 Home position detection failure p.268
000244 EJR PID lock error p.271
100053 Scanner illegal error ---
000260 BCLT PID driving time error p.272
100054 Paper jam error ---
000261 BCLT PID excess load error p.273
100055 DfeedUwError ---
000262 BCLT PID excess speed error p.273
100057 Cover open error ---
000263 BCLT PID reverse error p.273
100058 LIFT excess load error ---
000264 BCLT PID lock error p.273
190000 Calibration error ---
000280 JBT PID driving time error p.274
190016 ADF Board over-voltage detected ---
000281 JBT PID excess load error p.275
190017 SCN Board over-voltage detected ---
000282 JBT PID excess speed error p.275
Match error between Main ROM and μSD ROM (PDL
0x5F --- 000283 JBT PID reverse error p.275
Program)
000160 LFT1 PID driving time error p.269 000284 JBT PID lock error p.275
000161 LFT1 PID excess load error p.270 000300 BLT PID driving time error p.276
000162 LFT1 PID excess speed error p.269 000301 BLT PID excess load error p.277
000164 LFT1 PID lock error p.270 000302 BLT PID excess speed error p.277
000180 LFT2 PID driving time error p.269 000303 BLT PID reverse error p.277
000181 LFT2 PID excess load error p.270 000304 BLT PID lock error p.277
000182 LFT2 PID excess speed error p.269 000320 BTK PID driving time error p.278
000184 LFT2 PID lock error p.270 000321 BTK PID excess load error p.279
000200 LFT3 PID driving time error p.269 000322 BTK PID excess speed error p.279
000201 LFT3 PID excess load error p.270 000323 BTK PID reverse error p.279
000202 LFT3 PID excess speed error p.269 000324 BTK PID lock error p.279
000204 LFT3 PID lock error p.270 000340 Tube1 PID driving time error p.280
000220 LFT4 PID driving time error p.269 000341 Tube1 PID excess load error p.281
000221 LFT4 PID excess load error p.270 000342 Tube1 PID excess speed error p.281

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Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Error code Error details Reference Error code Error details Reference
000343 Tube1 PID reverse error p.281 000463 Flip PID reverse error p.287
000344 Tube1 PID lock error p.281 000464 Flip PID lock error p.287
000360 Tube2 PID driving time error p.280 000480 PG PID driving time error p.288
000361 Tube2 PID excess load error p.281 000481 PG PID excess load error p.289
000362 Tube2 PID excess speed error p.281 000482 PG PID excess speed error p.288
000363 Tube2 PID reverse error p.281 000483 PG PID reverse error p.289
000364 Tube2 PID lock error p.281 000484 PG PID lock error p.289
000380 WIP PID driving time error p.282 000490 PG load position driving time error p.288
000381 WIP PID excess load error p.283 000491 PG load position excess load error p.289
000382 WIP PID excess speed error p.282 000492 PG load position excess speed error p.288
000383 WIP PID reverse error p.283 000493 PG load position reverse error p.289
000384 WIP PID lock error p.283 000500 CAP PID driving time error p.290
000400 PLA PID driving time error --- 000501 CAP PID excess load error p.291
000401 PLA PID excess load error --- 000502 CAP PID excess speed error p.290
000402 PLA PID excess speed error --- 000503 CAP PID reverse error p.291
000403 PLA PID reverse error --- 000504 CAP PID lock error p.291
000404 PLA PID lock error --- 000520 C1 Pickup PID driving time error p.292
000420 SEL1 PID driving time error p.284 000521 C1 Pickup PID excess load error p.293
000421 SEL1 PID excess load error p.285 000522 C1 Pickup PID excess speed error p.292
000422 SEL1 PID excess speed error p.284 000523 C1 Pickup PID reverse error p.293
000423 SEL1 PID reverse error p.285 000524 C1 Pickup PID lock error p.293
000424 SEL1 PID lock error p.285 000580 Left Path Flip PID driving time error
000440 SEL2 PID driving time error p.284 000581 Left Path Flip PID excess load error
000441 SEL2 PID excess load error p.285 000582 Left Path Flip PID excess speed error
000442 SEL2 PID excess speed error p.284 000583 Left Path Flip PID reverse error
000443 SEL2 PID reverse error p.285 000584 Left Path Flip PID lock error
000444 SEL2 PID lock error p.285 000600 Right Path Flip PID driving time error
000460 Flip PID driving time error p.286 000601 Right Path Flip PID excess load error
000461 Flip PID excess load error p.287 000602 Right Path Flip PID excess speed error
000462 Flip PID excess speed error p.286 000603 Right Path Flip PID reverse error

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000604 Right Path Flip PID lock error 031003 Transistor temperature error p.299
001010 PRS1 PID driving time error 031004 Head temperature error p.300
p.296
001011 PRS2 PID driving time error 031006 Print head fuse blown error p.301
001012 DCP1 PID driving time error 031008 VBS over-voltage error p.302
p.296
001013 DCP2 PID driving time error 031009 Head FFC skew error p.302
002001 Belt Drive Motor failure 031010 Print image process timeout error ---
002002 Paper Feed Motor failure 031012 Head board failure ---
002003 Multi-cassette Paper Feed Motor failure 031013 Head memory writing error ---
002004 C2 Pickup Motor failure 031014 Head BRS/XDS flash memory write error ---
002005 C3 Pickup Motor failure p.297 031015 Head NVT flash memory write error ---
002006 C4 Pickup Motor failure 031016 Head ID flash memory write error ---
002007 Intermediate Path Paper Feed Motor 1 failure 031017 Head Assembled Board over-voltage error ---
002008 Intermediate Path Paper Feed Motor 2 failure 031018 Head Assembled Board over-current error ---
002009 Intermediate Path Paper Ejection Motor failure 031100 Head ID read check ID error 0
002010 Motor Drive Board over-voltage --- 031101 Head ID read check ID error 1
030900 Mist Suction Fan error 031102 Head ID read check ID error 2
p.303
030901 Board Cooling Fan error 031103 Head ID read check ID error 3
030902 Power Supply Cooling Fan error 031104 Head ID read check ID error 4
030903 Paper Ejection Fan 1 error 031105 Head ID read check ID error 5
030904 Paper Ejection Fan 2 error 031120 NVT check ID read NACK error 0
030905 Paper Dust Suction Fan error 031121 NVT check ID read NACK error 1
030906 Intermediate Power Supply Cooling Fan error p.298 031122 NVT check ID read NACK error 2
p.304
030907 Intermediate Paper Ejection Fan 1 error 031123 NVT check ID read NACK error 3
030908 Intermediate Paper Ejection Fan 2 error 031124 NVT check ID read NACK error 4
030909 Intermediate Drying Fan 1 error 031125 NVT check ID read NACK error 5
030910 Intermediate Drying Fan 2 error
031001 X-Hot detect error (pre printing) p.299
031002 X-Hot detect error (after flushing) p.299

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031140 NVT check ID read parity error 0 031240 NVT nozzle rank mode value read parity error 0
p.305 p.305
031160 NVT nozzle rank read NACK error 0 031260 NVT nozzle rank check mode value ID error 0
p.304 p.303
031180 NVT nozzle rank read parity error 0 031280 NVT mode value rank nozzles count read NACK error 0
p.305 p.304
031200 NVT nozzle rank check ID error 0 031300 NVT mode value rank nozzles count read parity error 0
p.303 p.305
031220 NVT nozzle rank mode value read NACK error 0 031320 NVT mode value rank nozzles count check ID error 0
p.304 p.303

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031340 Head memory and others NACK error 0 031482 NVT nozzle mode value check ID error 2 ---
p.305
031341 Head memory and others NACK error 1 031483 NVT nozzle mode value check ID error 3 ---
031360 Head memory and others parity error 0 031484 NVT nozzle mode value check ID error 4 ---
p.306
031361 Head memory and others parity error 1 031485 NVT nozzle mode value check ID error 5 ---
031380 Head ID read NACK error 0 p.304 032500 MCU connection error p.306
031381 Head ID read parity error 0 p.305 032501 MCU ROM mismatch error p.307
031400 BRS check ID error 0 032502 MAIN - B (Multi-cassette) connection error p.307
031401 BRS check ID error 1 032503 MAIN - B (Multi-cassette) ROM mismatch error p.308
031402 BRS check ID error 2 032504 MCU recovery mode ---
p.304
031403 BRS check ID error 3 032505 MAIN-B (Multi-cassette) recovery mode ---
031404 BRS check ID error 4 032506 MAIN-D (Intermediate) connection error p.308
031405 BRS check ID error 5 032507 MAIN-D (Intermediate) recovery mode ---
031420 XDS check ID error 0 032508 MAIN-B (Multi-cassette) power supply error ---
031421 XDS check ID error 1 033001 CRCM fuse blown error p.309
p.304
031422 XDS check ID error 2 033003 Other ink device error ---
031423 XDS check ID error 3 033004 Other ink device error ---
031440 NVT nozzle mode value read NACK error 0 --- 033006 CRCM access error (hardware failure) ---
031441 NVT nozzle mode value read NACK error 1 --- 033007 CRCM access error (hardware failure) ---
031442 NVT nozzle mode value read NACK error 2 --- 033008 CRCM access error (firmware failure) ---
031443 NVT nozzle mode value read NACK error 3 --- 033010 CSIC access error (hardware failure) ---
031444 NVT nozzle mode value read NACK error 4 --- 034200 Paper output tray rib HP sensor failure p.326
031445 NVT nozzle mode value read NACK error 5 --- 034201 PF Belt tension error p.325
031460 NVT nozzle mode value read parity error 0 --- 034202 Belt positioning error p.309
031461 NVT nozzle mode value read parity error 1 --- 034203 Belt cleaning error p.310
031462 NVT nozzle mode value read parity error 2 --- 034204 Static Eliminator Brush positioning error p.325
031463 NVT nozzle mode value read parity error 3 --- 034205 Belt Cleaner end
031464 NVT nozzle mode value read parity error 4 --- 034206 Head Unit end p.311
031465 NVT nozzle mode value read parity error 5 --- 034207 Maintenance Unit end
031480 NVT nozzle mode value check ID error 0 --- 034208 Belt HP Detection failure ---
031481 NVT nozzle mode value check ID error 1 --- 034209 High Voltage Power Supply failure ---

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034318 Paper Size error --- 034825 Negative pressure charge error 7 p.318
034319 Paper Width error p.311 034826 Negative pressure charge error 8 p.318
034320 Full stack error --- 034827 Negative pressure drop error p.319
034330 Page data FL time out error --- 034828 Negative pressure charge error 0
034339 No paper error (for paper conveyance command) --- 034829 Wiper empty suction error p.320
034800 WIP position adjust error --- 034830 I/C error p.320
034801 BFV position seek error p.312 034831 Ink leak error 2 p.321
034802 WCL position seek error p.312 034832 CAP HP detection error ---
034803 WIP position seek error p.313 034833 Negative pressure leak error 9 ---
034804 SEL1 position seek error 034834 Sensor, Negative Pressure error 1
p.313
034805 SEL2 position seek error 034835 Sensor, Negative Pressure error 2 p.321
034806 Pressure non-release error p.314 034836 Sensor, Negative Pressure error 3
034807 Initial pressure error 1 034837 Pressure sensor error 1
p.314 p.322
034808 Initial pressure error 2 034838 Pressure sensor error 2
034809 Additional pressure error p.315 034839 Invalid Seg value of evaluation flushing ---
034810 Pressure leak error p.315 034840 Initial charge pressure error 0 p.322
034811 CL pressure error p.316 034841 Ink leak error 1 (ink leak sensor 1) p.323
034812 Initial charge pressure error 1 034842 Ink leak error 1 (ink leak sensor 2)
p.316 p.323
034813 Initial charge pressure error 2 034843 Ink leak error 1 (ink leak sensor 3)
034814 Bk-I/C switching error 1 034844 Negative pressure drop error 2 ---
p.317
034815 Bk-I/C switching error 2 034846 Ink leak error 3 (ink leak sensor 1) p.323
034816 Precipitates stir error 1 p.317 034847 Ink leak error 3 (ink leak sensor 2)
p.323
034817 Precipitates stir error 2 p.318 034848 Ink leak error 3 (ink leak sensor 3)
034818 Precipitates stir error 3 --- 035001 Finisher C call Tapping Motor error ---
034819 Precipitates stir error 4 --- 035002 Finisher C call Finisher Ejection Unlock Motor error ---
034820 Negative pressure charge error 1 p.318 035003 Finisher C call Pre-Shift Motor error ---
034821 Negative pressure leak error 2 p.319 035004 Finisher C call Post-Shift Motor error ---
034822 Negative pressure charge error 4 p.318 035005 Finisher C call Shift Guide Unlock Motor error ---
034823 Negative pressure charge error 5 p.318 035006 Finisher C call Main Tray error 1 ---
034824 Negative pressure leak error 6 p.319 035007 Finisher C call Main Tray error 2 ---

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035008 Finisher C call Main Tray error 3 --- 205611 HDD Board error ---
035009 Finisher C call Document Alignment Motor 1 error 1 --- 205612 HDD Board error ---
035013 Finisher C call Pre/Post Stapler Motor error 1 --- 205616 HDD Board error ---
035014 Finisher C call Stapler Motor error 1 --- 205617 HDD Board error ---
035015 Finisher C call Main program error 1 --- 205618 HDD Board error ---
035016 Finisher C call backup error --- 205619 HDD Board error ---
035017 Finisher C call Intermediate Motor HP detect error --- 205620 HDD Board error ---
035050 Finisher C call others --- 203002 Panel Board error ---
035051 Finisher communication error p.350 203003 Panel Board error ---
035101 High Capacity Paper Feeder C call Paper feed motor error --- 203004 Panel Board error (PNL_OVP circuit worked) ---
035102 High Capacity Paper Feeder C call Lift motor error --- 940038 Fax Board failure ---
035103 High Capacity Paper Feeder C call No main program --- 940039 Fax power supply failure ---
035150 High Capacity Paper Feeder C call Others ---
035151 High Capacity Paper Feeder communication error p.350
060003 Error due to PCD verify command ---
060004 Multi-Cassette Board over-voltage error ---
060005 Main Board over-voltage error ---
060006 Mechanical Controller Board over-voltage error ---
060007 Bridge Unit Power Supply over-voltage error ---
202620 Wi-Fi Board error ---
202623 NFC Board error ---
205605 HDD Board error ---
HDD Board error (SATA Chip on Mechanical Controller
205607 ---
Board error)

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6.3.2 For problems without error indications Table 6-4. Print Quality Problems
Phenomenon Reference
PAPER FEEDING PROBLEMS
Diagonal unevenness
Table 6-3. Paper Feeding Problems Diagonal banding due to unevenness in print
Component Error details Reference density appear in the Y direction of paper. p.333
The appearance place differs depending on
Multi-feed (Multiple pages are fed at once) ---
Main Unit the cause.
Corners of printouts are folded ---
(printer)
Fed and ejected paper is skewed. --- Printed side
Ink smear 1 (smear on printed side)
………………
PRINT QUALITY PROBLEMS When printing on one-side of paper, ink p.335
Ink smear
smear appears on the printed side only.
Table 6-4. Print Quality Problems
Phenomenon Reference
Back
White lines (Colored lines)/Banding Ink smear 2 (smear on back side)
White lines, colored lines, or banding run ………………
When printing on one-side of paper, ink
horizontal to the paper feed direction in p.336
p.329 smear appears on the back side only (not on Ink smear
printouts.
the printed side).
White lines at irregular intervals or at regular
intervals (10 mm).
Dark lines/Banding Ink smear 3 (roller mark smudges made by

Dark lines run horizontal to the paper feed serrated roller and paper feed roller)
p.337
direction in printouts. p.330 Solid or dotted lines appear at regular
Dark lines at irregular intervals or at regular intervals in printouts.
intervals (10 mm).
White or dark lines

White or black lines appear at regular 10mm Abnormal printing
p.338
intervals in the paper feed direction. p.331 Printed on ranges outside the print range. Supposed to
The length between one line and the next line be printed
here
is 10 mm.
Ruled lines look skewed or not aligned/ Incorrect Colors

Characters are deformed 10mm
Some portions or entire area of printed 2
p.339
Ruled lines printed in the Y direction of paper p.332 images have incorrect colors.
2
look skewed or not aligned.

Characters are deformed.

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Table 6-4. Print Quality Problems Table 6-4. Print Quality Problems
Phenomenon Reference Phenomenon Reference
Cockling
Due to cockling (wrinkling) of paper,
unintended lines or misaligned ruled lines are Damage of paper
p.340 p.346
printed. Cockling Leading edge of printouts is damaged.
Damage
The direction of cockling (wrinkling) differs (wrinkling)
depending on the paper.
Ink dry failure

Incorrect print position
By touching printouts, hands get smeared
Print position is off-center in paper feed p.341 p.347
with ink. Drying of ink on paper is
direction or Y direction. insufficient.
Back
Strike-through
Wrinkling of paper When printed on both sides of paper, image
p.342 abcdefg p.348
Printouts have wrinkles or creases. printed on the front side is visible from the
Crease hijklmn
back side.
Blank print Faint printout

White bands of head chip width appear in 10mm Faint colored bands of head chip width appear
printouts. p.343 in printouts. Or incorrect color bands appears. p.349
Narrowest 10 mm width (the width changes Faint
Narrowest 10 mm width (the width changes printout
in 10 mm increments) in 10 mm increments)
Entirely too dark printout

10mm
Dark bands of head chip width appear in
printouts. p.344
Narrowest 10 mm width (the width changes
in 10 mm increments)
Ripple pattern
p.345
Ripple patterns appear in printed images.

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OTHER PROBLEMS OPTION PROBLEMS

Table 6-5. Other Problems Table 6-7. Option Problems
Component Error details Reference Component Error details Reference
Temp./Humidity Sensor error p.350 High Capacity
--- ---
Multi-cassette communication error p.350 Unit
Abnormal noise during printing Staple clogging, Cannot staple p.352

---
Abnormal noise during cleaning No Staple Display p.352
---
Abnormal noise (electrical boards) Finisher Unit Cannot remove the Staple Holder p.353
---
General Alignment failure (Offset in landscape direction) p.353
Abnormal odor ---
The product cannot be powered on Alignment failure (Offset in portrait direction) p.354
---
Freeze --- Bridge Unit --- ---
The touch panel does not respond ---

Print speed is slow ---
ADF/SCANNER PROBLEMS
Table 6-6. ADF/Scanner Problems
Component Error details Reference
Dark lines (not including printouts from PC)
Cannot scan some portions or entire area of printed images
Print quality The scanned image is too faint
p.351
problems The scanned image is skewed to the paper fed from the ADF
tray.
Other print quality problems occurred only when copying
Multi-feed (Multiple pages are fed at once)
Paper feed failure Paper is folded p.351
A paper jam inside the ADF occurs frequently

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6.4 Troubleshooting Errors with Error Indication Y,M,C,K INK END

Y,M,C,K INK CARTRIDGE NOT INSTALLED
INK CARTRIDGE ERROR
6.4.1 Normal Errors
 Detection conditions
MAINTENANCE BOX INITIAL CHARGE FAIL ERROR  The printer cannot recognize the ink cartridge.
MAINTENANCE BOX INSTALLATION ERROR  The installed ink cartridge is not detected.
MAINTENANCE BOX FULL
MAINTENANCE BOX NOT INSTALLED  Failure related parts
 Ink cartridges
 I/C Detector
 An used Maintenance Box is installed.
 Troubleshooting
 The printer cannot detect the Maintenance Box normally. ？
 Failure related parts Step Check and Measure YES NO

 Maintenance Box Start the service support mode, then run CL0.
1 Go to step 2 Go to step 3
 Maintenance Box Sensor Succeeded?
 Troubleshooting Does the product recover from the error after the
2 End Go to step 3
power is turned on?
Step Check and Measure YES NO Install a new ink cartridge.
3 End Go to step 4
Install a new Maintenance Box. Does the product recover from the error?
1 End Go to step 2
Does the product recover from the error? Contact Epson
Replace the I/C Detector Service
Contact 4 End
Replace the Maintenance Box Sensor Epson Service Does the product recover from the error? Support
2 End
Support department.
Does the product recover from the error?
department.
Troubleshooting Troubleshooting Errors with Error Indication 219

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INK CARTRIDGE COVER OPEN ERROR FRONT COVER OPEN ERROR

 Detection conditions  Detection conditions
 The I/C Cover is open.  The Front Cover is open.
 Failure related parts  Failure related parts
 I/C Cover Sensor  Font Cover Sensor
 I/C Cover  Front Cover
 Cable  Cable
 Mechanical Controller Board  Mechanical Controller Board
 Troubleshooting  Troubleshooting
Step Check and Measure YES NO Step Check and Measure YES NO
Check the state of I/C Cover Close the I/C Check the state of Front Cover Close the
1 Go to step 2 Cover 1 Go to step 2 cover
Is the I/C Cover closed correctly? correctly. Is the Front Cover closed correctly? correctly.
Check the shape of I/C Cover Check the shape of Front Cover
Check the shape of part pressing the cover sensor. Replace the Check the shape of part pressing the cover sensor. Replace the
2 I/C Cover
Go to step 3 2 Front Cover
Go to step 3
Is there any deformation or damage on the corresponding Is there any deformation or damage on the corresponding
part? part?
Check the operation of I/C Cover Sensor Replace the Check the operation of Front Cover Sensor Replace the
Run the individual action check for the sensor. Mechanical Run the individual action check for the sensor. Mechanical
3 Controller
Go to step 4 3 Controller
Go to step 4
 Judgment: Does the signal change by opening/closing  Judgment: Does the signal change by opening/closing
the cover? Board the cover? Board
Check the installation of sensor and connector Check the installation of sensor and connector
Connect Replace Connect Replace
4 Make sure the sensor is installed normally or the connector them firmly. the Sensor
4 Make sure the sensor is installed normally or the connector them firmly. the Sensor
is inserted all the way seated. is inserted all the way seated.

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MAINTENANCE BOX COVER OPEN ERROR PAPER FEED COVER OPEN ERROR
 The Maintenance Box Cover is open.  The Paper Feed Cover is open.
 Maintenance Box Cover Sensor  Paper Feed Cover Sensor
 Maintenance Box Cover  Interlock Switch
 Cable  Front Cover
 Mechanical Controller Board  Cable
 Troubleshooting  Mechanical Controller Board
Step Check and Measure YES NO
 Troubleshooting
Check the state of Maintenance Box Cover Close the Step Check and Measure YES NO
1 Go to step 2 cover
Close the
Is the Maintenance Box Cover closed correctly? correctly. Check the state of Paper Feed Cover
Check the shape of Maintenance Box Cover Is the Paper Feed Cover closed correctly? correctly.
Replace the
Check the shape of the part pressing the cover sensor. Check the shape of Paper Feed Cover
2 Maintenance Go to step 3 Replace the
Is there any deformation or damage on the corresponding Box Cover Check the shape of the part pressing the cover sensor and Paper Feed
part? 2 Go to step 3
interlock switch. Is there any deformation or damage on Cover
Check the operation of Maintenance Box Cover the corresponding part?
Sensor Replace the
Check the operation of Paper Feed Cover Sensor Replace the
Mechanical
3 Run the individual action check for the sensor. Go to step 4 Run the individual action check for the sensor. Mechanical
Controller 3 Go to step 4
 Judgment: Does the signal change by opening/closing Board  Judgment: Does the signal change by opening/closing Controller
the cover? the cover? Board
Check the installation of sensor and connector Check the installation of sensor and connector
Connect them Replace Connect them Replace
4 Make sure the sensor is installed normally or the firmly. the Sensor 4 Make sure the sensor is installed normally or the firmly. the Sensor
connector is inserted all the way seated. connector is inserted all the way seated.
Check the operation of Interlock Switch Replace the
Run the individual action check for the interlock switch Mechanical
5 Controller
Go to step 6
 Judgment: Does the signal change by opening/closing
the cover? Board
Check the installation of Interlock Switch and

connector Replace the
Connect them
6 firmly.
Interlock
Make sure the interlock switch is installed normally or Switch
the connector is inserted all the way seated.

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PAPER EJECTION COVER OPEN ERROR Step Check and Measure YES NO
Machine
 Detection conditions side:
 The Paper Ejection Cover is open. Replace the
Check the installation of sensor and connector drawer
 Failure related parts 5 Make sure the connector to the drawer connector on the
Connect them
connector
firmly.
 Drawer connectors on the paper ejection/machine side machine side is inserted all the way seated. Paper
ejection side:
 Interlock Switch Replace the
 Paper Ejection Cover EJ Unit
 Cable Check the operation of Interlock SW Replace the

 Mechanical Controller Board Run the individual action check for the Interlock SW. Mechanical
6 Go to step 7
 Judgment: Does the signal change by opening/closing Controller
 Troubleshooting the cover? Board
Step Check and Measure YES NO Check the installation of interlock SW and connector
Connect them Replace the
Close the 7 Make sure the interlock SW is installed normally or the firmly. Interlock SW
Check the state of Paper Ejection Cover
1 Go to step 2 cover connector is inserted all the way seated.
Is the Paper Ejection Cover closed correctly? correctly.
Check the shape of Paper Ejection Cover
Check the shape of the part pressing the Interlock Switch Replace the EJ Go to step 3
2 Unit
of Paper Ejection Cover. Is there any deformation or
damage on the corresponding part?
Machine side:
Replace the
Check the shape of drawer connectors drawer
Check the shape/installation of the drawer connectors on connector
3 Go to step 4
the paper ejection/machine side. Is there any Paper ejection
deformation or damage on the corresponding part? side:
Replace the
EJ Unit
Check the operation of Paper Ejection Cover Sensor
Run the individual action check for the sensor.
 Judgment: Does the signal change by opening/closing
the cover?

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DUPLEX COVER OPEN ERROR MULTI-CASSETTE COVER OPEN ERROR

 The Duplex Cover is open.  The Multi-Cassette Feed Cover Assy is open.
 Interlock Switch  Multi-Cassette Cover Sensor
 Duplex Cover  Multi-Cassette Feed Cover Assy
 Cable  Cable
Check the state of Duplex Cover Close the Close the

1 Go to step 2 cover Check the state of Multi-Cassette Feed Cover Assy Multi-
Is the Duplex Cover closed correctly? correctly. 1 Go to step 2 Cassette Feed
Is the Multi-Cassette Feed Cover Assy closed correctly? Cover Assy
Check the shape of Duplex Cover
Replace the correctly.
Check the shape of the part pressing the Interlock SW. Is
2 Paper Feed Go to step 3
Check the shape of Multi-Cassette Feed Cover Assy Replace the
there any deformation or damage on the corresponding Cover Multi-
part? Check the shape of the part pressing the cover sensor. Is
2 Cassette Go to step 3
Check the operation of Interlock Switch there any deformation or damage on the corresponding Feed Cover
Replace the part?
Run the individual action check for the Interlock Switch. Assy
Mechanical
3 Go to step 4
 Judgment: Does the signal change by opening/closing Controller Check the operation of Multi-Cassette Cover Sensor Replace the
the cover? Board Run the individual action check for the sensor. Mechanical
3 Controller
Go to step 4
Check the installation of interlock switch and  Judgment: Does the signal change by opening/closing
Replace the the cover? Board
connector Connect them
4 firmly.
Interlock
Make sure the interlock switch is installed normally or the SW Check the installation of sensor and connector
Connect Replace
connector is inserted all the way seated. 4 Make sure the sensor is installed normally or the them firmly. the Sensor
connector is inserted all the way seated.

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CASSETTE NOT INSTALLED ERROR NO PAPER ERROR (CASSETTE)

 The Cassette is not installed.  No paper is detected.
 Cassette Sensor  Paper Sensor
 Cassette  Cassette Lift Up Motor
 Cable  Cable
Check the state of Cassette Install the Check the state of Cassette Install the
1 Go to step 2 Cassette 1 Go to step 2 Cassette
Is the Cassette installed correctly? correctly. Is the Cassette installed correctly? correctly.
Check the shape of the Cassette. Check the state of paper loading Load the
Check the shape of the part pressing the cassette sensor. Replace 2 Check the state of loaded paper. Are the Side cursor and Go to step 3 paper
2 Go to step 3
correctly.
Is there any deformation or damage on the corresponding the Cassette End cursor set correctly?
part? Check the lift up operation
Check the operation of Cassette Sensor Replace the Install the Cassette when the power is turned on, then Replace the
Run the individual action check for the Cassette Sensor. Mechanical 3 check its lifting operation. Go to step 4 Cassette Lift
3 Controller
Go to step 4
Up Motor.
 Judgment: Does the signal change by connecting/  Judgment: Does the operation complete normally
disconnecting the cassette? Board without abnormal sound etc?
Check the installation of cassette sensor and Check the operation of Paper Sensor Replace the
connector Connect Replace Run the individual action check for the sensor. Mechanical
4 them firmly. the Sensor 4 Go to step 5
Make sure the sensor is installed normally or the  Judgment: Does the signal change by loading/ Controller
connector is inserted all the way seated. unloading paper in the cassette? Board
Check the installation of paper sensor and connector

Connect them Replace
5 Make sure the Paper Sensor is installed normally or the firmly. the Sensor

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CASSETTE NOT INSTALLED ERROR (MP TRAY) PAPER SIZE ERROR (PHYSICAL SIZE ERROR)
PAPER SIZE ERROR (LOGICAL SIZE ERROR)
 No paper is detected.  Detection conditions
 A paper jam occurs because the size of loaded paper is different from
 Failure related parts
the setting on the printer. (Physical size error)
 Paper Sensor
 Paper size setting does not match the size of papers in the cassette.
 Cable (Logical size error)
 Mechanical Controller Board
 Troubleshooting  Cassette
Step Check and Measure YES NO  Cassette Paper Size Sensor
Check the state of paper loading Load the  Troubleshooting
1 Check the state of paper loaded in MP Tray. Is the Side Go to step 2 paper
cursor set correctly? correctly. Step Check and Measure YES NO
Check the operation of Paper Sensor Check the size of loaded paper Load the
Replace the 1 Go to step 2 paper
Run the individual action check for the sensor. Mechanical Make sure the paper is loaded in the Cassette correctly. correctly.
2 Controller
Go to step 4
 Judgment: Does the signal change by loading/
Board Check the auto detected paper size. Replace the
unloading paper in the MP Tray?
Set the Side cursor and End cursor on the Cassette to the Mechanical
Check the installation of paper sensor and connector 2 Go to step 3
Connect Replace appropriate size, then check that the intended paper size is Controller
3 Make sure the Paper Sensor is installed normally or the displayed. Board
them firmly. the Sensor
Check the shape of the Cassette Paper Size Sensor
Check the shape of the paper size sensor on the cassette. Replace the
PAPER SIZE/TYPE ERROR 3 Cassette
Go to step 4
Is there any deformation or damage on the corresponding
part?
Check the installation of size sensor and connector Replace the
 The paper size and type in the cassette are different from the setting on Connect Mechanical
the printer. 4 Make sure the size sensor is installed normally or the them firmly. Controller
connector is inserted all the way seated. Board
 Troubleshooting
 See Paper size error (P.225) and Paper type error (P.225).
PAPER TYPE ERROR
 Printing setting does not match the type of papers in the cassette.
 Troubleshooting
 Select an appropriate paper type on the paper source setting for the
printing setting.

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PAPER WIDTH ERROR FACE-DOWN TRAY IS FULL

 Paper width setting does not match the fed paper.  The Face-down Tray is full.
 Paper Width Sensor  Face-down Stacker Full Sensor
 Paper Width Carriage Motor  Mechanical Controller Board
 Cassette, MP Tray  Troubleshooting
 Mechanical Controller Board Step Check and Measure YES NO
 Troubleshooting
Check the Face-down Ejection Tray
Remove the
Step Check and Measure YES NO 1 Is there any paper loaded in the Face-down Ejection Go to step 2
paper.
Check the state of paper loaded in the paper source Tray?
Load the
1 Make sure the paper is loaded in the paper source Go to step 2 paper Check the Face-down Stacker Full Sensor
correctly. Clean the
correctly. 2 Is there any dirt on the light emitter and light receiver Go to step 3
sensor.
Check the shape of paper source to feed paper side of Face-down Stacker Full Sensor?
Replace the
Check the shape of paper source. Check the operation of Face-down Stacker Full
2 Cassette or Go to step 3
Is there any deformation or damage on the MP Tray
Sensor Replace the
corresponding part? Run the individual action check for the Face-down Mechanical
3 Go to step 4
Check the operation of Carriage Drive Motor Stacker Full Sensor. Controller
 Judgment: Does the signal change by shading/ Board
Run the individual action check for the Carriage Motor.
3 Go to step 6 Go to step 4 opening?
 Judgment: Does it work normally without abnormal
sound etc? Check the installation of Face-down Stacker Full
Sensor and connector Connect Replace
Check the deformation and wear of Carriage Replace the 4 them firmly. the Sensor
4 Paper Width Go to step 5 Make sure the sensor is installed normally or the
Make sure there is no deformed or worn out on the train connector is inserted all the way seated.
of Carriage Drive Motor. Assy.
Check the installation of carriage drive motor and Replace the

connector Connect Mechanical
5 them firmly. Controller
Make sure the motor is installed normally or the
connector is inserted all the way seated. Board
Check the operation of Paper Width Sensor 1,2

Replace the
Run the individual action check for the paper width Mechanical
6 sensor. Go to step 7
Controller
 Judgment: Does the signal change by loading/ Board
unloading paper?
Check the installation of Paper Width Sensor and
connector Connect Replace
7 them firmly. the Sensor
Make sure the sensor is installed normally or the

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FACE-UP TRAY COVER CLOSE ERROR INTERMEDIATE PATH FRONT COVER OPEN ERROR
 The Face-up Paper Ejection Tray is closed when paper is ejected with  The Intermediate Path Front Cover is open.
face up.  Failure related parts
 Failure related parts  Font Cover Sensor
 Face-up Paper Ejection Tray Sensor  Intermediate Path Front Cover
 Face-up Paper Ejection Tray  Cable
 Cable  Bridge Unit Board
 Mechanical Controller Board  Troubleshooting
 Troubleshooting
Step Check and Measure YES NO Close the
Check the state of Intermediate Path Front Cover
Open the 1 Go to step 2 cover
Check the state of Face-up Paper Ejection Tray Is the Intermediate Path Front Cover closed correctly? correctly.
Is the Face-up Paper Ejection Tray opened correctly? correctly. Check the shape of Intermediate Path Front Cover Replace the
Check the shape of Face-up Paper Ejection Tray Check the shape of the part pressing the cover sensor. Is Intermediate
Replace the 2 Path Front
Go to step 3
Check the shape of the part pressing the tray sensor. Is there any deformation or damage on the corresponding
2 Face-up Paper Go to step 3
part? Cover
there any deformation or damage on the corresponding Ejection Tray
part? Check the shape of Font Cover Sensor Replace the
3 Sensor
Go to step 4
Check the operation of Face-up Paper Ejection Tray Is there any damage on the Font Cover Sensor?
Sensor Replace the
Mechanical Check the operation of Front Cover Sensor
3 Run the individual action check for the sensor. Go to step 4
Run the individual action check for the Front Cover Replace the
Controller
 Judgment: Does the signal change by opening/closing Mechanical
Board 4 Sensor. Go to step 5
Controller
the cover?  Judgment: Does the signal change by opening/closing Board
Check the installation of sensor and connector the cover?
Connect them Replace
4 Make sure the sensor is installed normally or the firmly. the Sensor Check the installation of Front Cover Sensor and
connector is inserted all the way seated. connector Connect them Replace
5 firmly. the Sensor

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BRIDGE UNIT - MAIN UNIT DELIVERY COVER ERROR INTERMEDIATE PATH TOP COVER OPEN ERROR
 The Bridge Unit - Main Unit delivery cover is open.  The Intermediate Path Top Cover is open.
 Interlock Switch, M2 Cover  Top Cover Sensor
 Bridge Unit - Main Unit delivery cover  Intermediate Path Top Cover
 Cable  Cable
 Bridge Unit Board  Bridge Unit Board
Check the state of Bridge Unit - Main Unit delivery Check the state of Intermediate Path Top Cover Close the
cover Close the 1 Go to step 2 cover
1 Go to step 2 cover Is the Intermediate Path Top Cover closed correctly? correctly.
Is the Bridge Unit - Main Unit delivery cover closed correctly.
correctly? Check the shape of Intermediate Path Top Cover Replace the
Check the shape of Bridge Unit - Main Unit delivery Check the shape of the part pressing the top cover sensor. Intermediate
2 Path Top
Go to step 3
cover Replace the Is there any deformation or damage on the corresponding
Bridge Unit - part? Cover
Check the shape of the part pressing the Interlock Switch,
2 Main Unit Go to step 3
M2 Cover. delivery Check the shape of Top Cover Sensor Replace the
3 Go to step 4
Is there any deformation or damage on the corresponding cover Is there any damage on the Top Cover Sensor? Sensor
part?
Check the operation of Top Cover Sensor
Check the shape of Interlock Switch, M2 Cover Replace the Replace the
3 Go to step 4 Run the individual action check for the Top Cover
Sensor Mechanical
Is there any damage on the Interlock Switch, M2 Cover? 4 Sensor. Go to step 5
Controller
Check the operation of Interlock Switch, M2 Cover  Judgment: Does the signal change by opening/closing Board
Replace the the cover?
Run the individual action check for the Interlock Switch,
Mechanical
4 M2 Cover. Go to step 5 Check the installation of Top Cover Sensor and
Controller
 Judgment: Does the signal change by opening/closing Board connector Connect them Replace
5
the cover? Make sure the sensor is installed normally or the firmly. the Sensor
Check the installation of Interlock Switch, M2 Cover connector is inserted all the way seated.
and connector Connect Replace
Make sure the interlock switch, M2 cover is installed
normally or the connector is inserted all the way seated.

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INTERMEDIATE PATH PAPER EJECTION COVER OPEN ERROR

 The Intermediate Path Paper Ejection Cover is open.
 Paper Ejection Cover Sensor
 Intermediate Path Paper Ejection Cover
 Cable
 Bridge Unit Board
 Troubleshooting
Check the state of Intermediate Path Paper Ejection
Cover Close the
Is the Intermediate Path Paper Ejection Cover closed correctly.
correctly?
Check the shape of Intermediate Path Paper Ejection Replace the
Cover Intermediate
2 Check the shape of the part pressing the cover sensor. Path Paper Go to step 3
Is there any deformation or damage on the corresponding Ejection
Cover
part?
Check the shape of Paper Ejection Cover Sensor Replace the
3 Go to step 4
Is there any damage on the Paper Ejection Cover Sensor? Sensor
Check the operation of Paper Ejection Cover Sensor
Replace the
Run the individual action check for the Paper Ejection
Mechanical
4 Cover Sensor. Go to step 5
Controller
 Judgment: Does the signal change by opening/closing Board
the cover?
Check the installation of Paper Ejection Cover Sensor
and connector Connect Replace

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6.4.2 Paper Jam Errors Step Check and Measure YES NO

Replace the
CASSETTE PAPER FEED ERROR (C1) parts one by
Check the connection of malfunctioning clutch one.
Connect them
 Cause 5 connector
firmly.
Clutch
 The Pre-Register Paper Detector does not operate even after the set Make sure the connector is inserted all the way seated. Mechanical
Controller
time has passed after turning on the target feeding Pickup Clutch Board
 Failure related parts Check the operation of Pre-Register Paper
 Paper feed Roller C2-C4, Paper Feed Clutch 1/2 Detector
 Paper Feed Motor 6 Run the individual action check for the sensor. Go to step 8 Go to step 7
 Pre-Register Paper Detector unloading paper?
 Mechanical Controller Board Replace the
 Troubleshooting Check the installation of Pre-Register Paper parts one by
one.
Detector and connector Connect them
Step Check and Measure YES NO 7 Sensor
Make sure the sensor is installed normally or the firmly.
Check the Paper Feed path Mechanical
Remove the connector is inserted all the way seated. Controller
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
Board
feed path? and paper dust.
Check the operation of Paper Feed Motor
Check the dirt and installation of Paper Feed Replace the
Clean and Run the individual action check for the Paper Feed
Roller/Sensor. Replace the train Mechanical
reinstall the 8 Motor
2 Are the roller and sensor specified in the part to be Go to step 3 parts. Controller
Paper Feed  Judgment: Does it work normally without abnormal Board
checked installed properly? Make sure no dirt remains Roller/Sensor. sound?
on the surfaces.
Check the deformation and wear of Paper Feed
Roller Replace the
3 corresponding Go to step 4
Make sure there is no deformed or worn out on the paper feed roller.
roller specified in the part to be checked.
Check the Paper feed Roller C2-C4, Paper Feed
Clutch 1/2
4 Run the individual action check for each roller and Go to step 6 Go to step 5
clutch.
 Judgment: Operating sound

Confidential
PAPER JAM BEFORE REACHING PRE-REGISTER SENSOR FOR Step Check and Measure YES NO
PRINTING ON THE FIRST SIDE (WHEN FEEDING FROM MP Check the rise/fall operation of Tray 2
TRAY) Pass a sheet of paper from the MP Tray to check its
6 lifting operation. Go to step 11 Go to step 7
 Cause  Judgment: Does the MP Tray rise when feeding
 The Pre-Register Sensor does not operate even after the set time has paper, and fall when finishing printing?
passed after turning on the Pickup Clutch, MP Tray. Remove the
Check the train of MP Tray Rise/Fall
 Failure related parts 7 Make sure there is no foreign object or damage on the
foreign object
Go to step 8
Replace the train
 Pickup Clutch, MP Tray train. parts.
 Retard Roller Check the operation of Rise/ Fall Clutch, MP Tray
 Torque Limiter Run the individual action check for the Rise/ Fall
 MP Hopper Assy Clutch, MP Tray
 Paper Feed Motor  Judgment: Operating sound
 Pre-Register Paper Detector Replace the
parts one by
 Mechanical Controller Board Check the connection of Rise/ Fall Clutch, MP one.
Tray Connect them
 Troubleshooting 9
 Make sure the connector is inserted to the Rise/ firmly.
Clutch
Mechanical
Step Check and Measure YES NO Fall Clutch, MP Tray all the way seated. Controller
Board
Check the Paper Feed path Remove the
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Replace the
feed path? and paper dust. parts one by
Check the installation of HP Sensor, MP Tray and one.
Check the dirt and installation of Paper Feed connector Connect them
Clean and 10 firmly.
Sensor
Roller/Sensor. Make sure the HP sensor is installed normally or the Mechanical
reinstall the connector is inserted all the way seated.
2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed Controller
checked installed properly? Make sure no dirt Roller/Sensor. Board
remains on the surfaces.
Check the operation of Pre-Register Paper
Check the deformation and wear of Paper Feed Detector
Roller Replace the
3 corresponding Go to step 4 11 Run the individual action check for the sensor. Go to step 13 Go to step 12
Make sure there is no deformed or worn out on the paper feed roller.  Judgment: Does the signal change by loading/
roller specified in the part to be checked. unloading paper?
Check the Torque Limiter Replace the Replace the
4 Rotate the Retard Roller by hand to check the load. Go to step 5 Torque parts one by
Limiter Check the installation of Pre-Register Paper one.
 Judgment: Does it rotate by hand? Detector and connector Connect them
12 firmly.
Sensor
Check the rise/fall operation of Tray 1 Make sure the sensor is installed normally or the Mechanical
Initialize the mechanism to check the operation of connector is inserted all the way seated. Controller
5 Tray.
Go to step 6 Go to step 7
Board
 Judgment: Does the tray fall and stop?
Replace the
Run the individual action check for the Paper Feed Replace the train Mechanical
13 Motor parts. Controller
 Judgment: Does it work normally without Board
abnormal sound?

Confidential
PAPER JAM BEFORE REACHING PRE-PRINTING PAPER Step Check and Measure YES NO
DETECTOR Check the operation of Pre-Printing Paper
Detector
 Cause
6 Run the individual action check for the detector. Go to step 8 Go to step 7
 The Pre-Printing Paper Detector does not operate even after the set  Judgment: Does the signal change by loading/
time has passed after turning on the Register Roller Clutch. unloading paper?
 Failure related parts Replace the
Check the installation of Pre-Printing Paper parts one by
 Register Roller
Detector and connector one.
 Paper Feed Motor 7
Connect them
Make sure the Pre-Printing Paper Detector is installed firmly. Sensor
 Pre-Printing Paper Detector normally or the connector is inserted all the way Mechanical
seated. Controller
 Mechanical Controller Board Board
 Troubleshooting Check the operation of Paper Feed Motor
Replace the
Step Check and Measure YES NO Run the individual action check for the Paper Feed
Replace the Mechanical
8 Motor
Check the Paper Feed path train parts. Controller
Remove the Judgment: Does it work normally without abnormal Board
sound?
Check the dirt and installation of Paper Feed

Roller/Sensor. Clean and
reinstall the
Paper Feed
checked installed properly? Make sure no dirt remains Roller/Sensor.
on the surfaces.
Check the deformation and wear of Paper Feed Replace the
Roller corresponding
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the
roller specified in the part to be checked. roller.
Check the Register Roller Clutch

Run the individual action check for the Register
Roller Clutch.
Replace the
parts one by
Check the connection of Register Roller Clutch one.
Connect them
5 Make sure the connector is inserted to the clutch all firmly.
Clutch
the way seated. Mechanical
Controller
Board

Confidential
PAPER JAM BEFORE REACHING POST-PRINTING PAPER Step Check and Measure YES NO
DETECTOR Replace the
Check the installation of Post-Printing Paper parts one by
 Cause Detector and connector one.
Connect them
 The Post-Printing Paper Detector does not operate even after the set 7 Make sure the Post-Printing Paper Detector is firmly.
Sensor
time has passed after turning on the Register Roller Clutch. installed normally or the connector is inserted all the Mechanical
way seated. Controller
 Failure related parts Board
 Paper Feed Belt Check the operation of Paper Feed Motor
Replace the
 Paper Feed Belt Drive Motor Run the individual action check for the Paper Feed
8 Motor
 Post-Printing Paper Detector train parts. Controller
 Mechanical Controller Board abnormal sound?
 Troubleshooting

reinstall the
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Check the ink stains on Paper Feed Belt Run Belt

4 Cleaning
Go to step 5
Is there any dirt such as ink on the Paper Feed Belt?
Check the damage or broken part on Paper Feed
Replace the
5 Belt Go to step 6
Paper Feed Belt
Is there any damage or broken part Paper Feed Belt?
Check the operation of Post-Printing Paper
Detector
unloading paper?

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, PRE-PAPER Step Check and Measure YES NO
EJECTION BRANCH Check the operation of Paper Sensor, Pre-Paper
Ejection Branch
 Cause
6 Run the individual action check for the sensor. Go to step 8 Go to step 7
 The Paper Sensor, Pre-Paper Ejection Branch does not operate even  Judgment: Does the signal change by loading/
after the set time has passed after turning on the Register Roller Clutch. unloading paper?
 EJ1 roller Check the installation of Paper Sensor, Pre-Paper parts one by
one.
 Duplex Flap Solenoid Ejection Branch and connector Connect them
7 firmly.
Sensor
 Paper Feed Motor connector is inserted all the way seated.
Mechanical
Controller
 Paper Sensor, Pre-Paper Ejection Branch Board
 Mechanical Controller Board Check the operation of Paper Feed Motor
Replace the
 Troubleshooting Run the individual action check for the Paper Feed
8 Motor
Step Check and Measure YES NO train parts. Controller
 Judgment: Does it work normally without abnormal Board
Check the Paper Feed path Remove the sound?

reinstall the
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Duplex Flap Solenoid

Run the individual action check for suction/release
operation of Duplex Flap Solenoid.
Replace the
parts one by
Check the connection of Duplex Flap Solenoid one.
Connect them
5 Make sure the connector is inserted to the solenoid all firmly.
Solenoid
Controller
Board

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, PRE-FACE-UP Step Check and Measure YES NO
PAPER EJECTION Check the operation of Paper Feed Motor
Replace the
 Cause Run the individual action check for the Paper Feed
6 Motor
 The Paper Sensor, Pre-Face-up Paper Ejection does not operate even train parts. Controller
after the set time has passed after turning on the Register Roller Clutch. abnormal sound?
 EJ1 roller
 Paper Sensor, Pre-Face-up Paper Ejection
 Troubleshooting

reinstall the
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Check the operation of Paper Sensor, Pre-Face-up

Paper Ejection
unloading paper?
Replace the
Check the installation of Paper Sensor, Pre-Face- parts one by
one.
up Paper Ejection and connector Connect them
5 firmly.
Sensor
Make sure the sensor is installed normally or the Mechanical
connector is inserted all the way seated. Controller
Board

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, POST-PAPER Step Check and Measure YES NO
EJECTION BRANCH Replace the
Check the operation of Paper Ejection Flap Sol., parts one by
 Cause one.
Face-up Connect them
 The Paper Sensor, Post-Paper Ejection Branch does not operate even 5
Make sure the connector is inserted to the solenoid all firmly.
Solenoid
after the set time has passed after turning on the Register Roller Clutch. Mechanical
the way seated. Controller
 EJ2 roller Check the operation of Paper Eject Flap Solenoid
 Paper Ejection Flap Sol., Face-up 6
Go to step 8 Go to step 7
operation of solenoid
 Paper Eject Flap Solenoid
 Paper Sensor, Post-Paper Ejection Branch
Replace the
 Mechanical Controller Board parts one by
Check the connection of Paper Eject Flap Solenoid one.
 Troubleshooting Connect them
7 Make sure the connector is inserted to the solenoid all firmly. Solenoid
Step Check and Measure YES NO the way seated. Mechanical
Controller
Check the Paper Feed path Remove the Board
and paper dust. Check the operation of Paper Sensor, Post-Paper
feed path?
Ejection Branch
Check the dirt and installation of Paper Feed 8 Run the individual action check for the sensor. Go to step 10 Go to step 9
reinstall the  Judgment: Does the signal change by loading/
Paper Feed unloading paper?
checked installed properly? Make sure no dirt Roller/Sensor. Replace the
remains on the surfaces. Check the installation of Paper Sensor, Post-Paper parts one by
Check the deformation and wear of Paper Feed Replace the Ejection Branch and connector one.
Connect them
Roller corresponding 9 Make sure the Paper Sensor, Post-Paper Ejection Sensor
3 Go to step 4 firmly.
Make sure there is no deformed or worn out on the paper feed Branch is installed normally or the connector is Mechanical
roller specified in the part to be checked. roller. inserted all the way seated. Controller
Board
Check the operation of Paper Ejection Flap Sol.,
Face-up Check the operation of Paper Feed Motor
Replace the
4 Run the individual action check for suction/release Go to step 6 Go to step 5 Run the individual action check for the Paper Feed
Replace the train Mechanical
operation of solenoid 10 Motor
parts. Controller
 Judgment: Operating sound  Judgment: Does it work normally without Board
abnormal sound?

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, PRE-FACE- Step Check and Measure YES NO
DOWN EJECTION Check the operation of Paper Feed Motor
Replace the
 Causes Run the individual action check for the Paper Feed
6 Motor
 The Paper Sensor, Pre-Face-down Ejection does not operate even after train parts. Controller
 Judgment: Does it work normally without abnormal Board
the set time has passed after turning on the Register Roller Clutch. sound?
 EJ3 roller
 EJ4 roller
 Paper Sensor, Pre-Face-down Ejection
 Troubleshooting
Check the dirt and installation of Paper Feed Clean and

Roller/Sensor. reinstall the
2 Are the roller and sensor specified in the part to be Go to step 3 Paper Feed
checked installed properly? Make sure no dirt remains Roller/
on the surfaces. Sensor.

3 paper feed
Go to step 4
Check the operation of Paper Sensor, Pre-Face-

down Ejection
unloading paper?
Replace the
one.
down Paper Ejection and connector Connect them
5 firmly.
Sensor
Board

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, POST-DUPLEX Step Check and Measure YES NO
Check the operation of Paper Sensor, Post-Duplex
 Causes
 The Paper Sensor, Post-Duplex does not operate even after the set time 6 Go to step 8 Go to step 7
has passed after turning on the Register Roller Clutch. unloading paper?
 Paper Feed Roller Check the installation of Paper Sensor, Post-Duplex parts one by
one.
 Duplex Flap Solenoid and connector Connect them
7 firmly.
Sensor
 Paper Sensor, Post-Duplex connector is inserted all the way seated.
Mechanical
Controller
 Mechanical Controller Board Board
 Troubleshooting Check the operation of Paper Feed Motor
Replace the
Step Check and Measure YES NO Run the individual action check for the Paper Feed
8 Motor
Remove the train parts. Controller
Check the Paper Feed path  Judgment: Does it work normally without abnormal Board
foreign object
1 Is there any foreign object or paper dust in the paper and paper
Go to step 2 sound?
feed path? dust.
Check the dirt and installation of Paper Feed Roller/
Sensor. Clean and
reinstall the
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Make sure there is no deformed or worn out on the roller
specified in the part to be checked. roller.
Check the operation of Duplex Flap Solenoid

Replace the
parts one by
Check the connection of Duplex Flap Solenoid one.
Connect them
Solenoid
Controller
Board

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, INVERSION Step Check and Measure YES NO
PATH Replace the
Check the installation of Paper Sensor, Inversion parts one by
 Cause one.
Path and connector Connect
 The Paper Sensor, Inversion Path does not operate even after the set 6
Make sure the sensor is installed normally or the them firmly.
Sensor
time has passed after turning on the Register Roller Clutch. Mechanical
 Reversal Roller
 Reversal Drive Motor
 Paper Sensor, Inversion Path
 Troubleshooting

foreign
1 Is there any foreign object or paper dust in the paper feed object and
Go to step 2
path? paper dust.
Check the dirt and installation of Paper Feed Roller/
Sensor. Clean and
reinstall the
Paper Feed
on the surfaces.
Roller correspondin
3 g paper feed
Go to step 4
Check the operation of Reversal Drive Motor

Run the individual action check for the Reversal Drive
Replace the
4 Motor Go to step 5
train parts.
sound?
Check the operation of Paper Sensor, Inversion Path Replace the
Run the individual action check for the sensor. Mechanical
5 Controller
Go to step 6
unloading paper? Board

Confidential
PAPER JAM BEFORE REACHING PAPER SENSOR, DUPLEX 1,2 Step Check and Measure YES NO
PAPER JAM BEFORE REACHING PRE-REGISTER PAPER Check the Duplex Feed Clutch
DETECTOR FOR PRINTING ON THE OTHER SIDE 1,2 5 Run the individual action check for the Clutch. Go to step 7 Go to step 6
PAPER JAM AT PAPER SENSOR, DUPLEX
 Cause Replace the
 The Paper Sensor, Duplex does not operate even after the set time has parts one by
Check the connection of Duplex Feed Clutch one.
passed after start feeding by Reversal Roll again. 6
Connect
Clutch
Make sure the connector is inserted to the clutch all the them firmly.
 Failure related parts way seated. Mechanical
Controller
 Duplex Roller, 1, Duplex Roller, 2, Duplex Roller, 3 Board
 Paper Feed Motor Check the operation of Paper Sensor, Duplex
 Reversal Drive Motor Run the individual action check for the sensor.
 Duplex Feed Clutch  Judgment: Does the signal change by loading/
 Paper Sensor, Duplex unloading paper?
Replace the
Check the installation of Paper Sensor, Inversion parts one by
 Troubleshooting Path and connector Connect
one.
8 them firmly.
Sensor
Step Check and Measure YES NO Make sure the sensor is installed normally or the Mechanical
foreign Board
1 Is there any foreign object or paper dust in the paper feed object and
Go to step 2
Check the operation of Paper Feed Motor Replace the
path? paper dust.
Run the individual action check for the Paper Feed Motor Replace the Mechanical
Check the dirt and installation of Paper Feed Roller/ 9 train parts. Controller
Clean and  Judgment: Does it work normally without abnormal
Sensor. sound? Board
reinstall the
Paper Feed
checked installed properly? Make sure no dirt remains on Roller/Sensor.
the surfaces.
Roller correspondin
3 g paper feed
Go to step 4
Check the operation of Reversal Drive Motor

Run the individual action check for the Reversal Drive
Replace the
4 Motor Go to step 5
train parts.
sound?

Confidential
PAPER JAM AT PRE-REGISTER SENSOR Step Check and Measure YES NO

Replace the
 Cause parts one by
 The Pre-Register Sensor does not operate even after the set time has Check the connection of Register Roller Clutch one.
Connect
passed after turning on the Register Roller Clutch. 7 Make sure the connector is inserted to the clutch all the them firmly.
Clutch
way seated. Mechanical
 The Pre-Register Sensor is turned off too early after turning on the Controller
Register Roller Clutch (Unsupported paper size detected) Board
 Failure related parts Check the operation of Pre-Register Sensor

 Register Roller Run the individual action check for the sensor.
 Paper Feed Belt unloading paper?
 Paper Feed Motor Replace the
 Pre-Register Paper Detector Check the installation of Pre-Register Sensor and parts one by
one.
 Mechanical Controller Board connector Connect
9 them firmly.
Sensor
 Troubleshooting Make sure the sensor is installed normally or the Mechanical
Step Check and Measure YES NO Board
Check the Paper Feed path Remove the Check the operation of Paper Feed Motor Replace the
foreign
1 Is there any foreign object or paper dust in the paper feed Go to step 2 Run the individual action check for the Paper Feed Motor Replace the Mechanical
object and 10 train parts. Controller
path? paper dust.  Judgment: Does it work normally without abnormal
sound? Board
Check the dirt and installation of Paper Feed Roller/ Clean and
Sensor. reinstall the
checked installed properly? Make sure no dirt remains on Roller/
the surfaces. Sensor.
Check the deformation and wear of Paper Feed Roller Replace the
correspondin
3 Make sure there is no deformed or worn out on the roller g paper feed
Go to step 4
4 Cleaning
Go to step 5
Check the damage or broken part on Paper Feed Belt Replace the
5 Paper Feed Go to step 6
Is there any damage or broken part Paper Feed Belt? Belt
Run the individual action check for the Register Roller
Clutch.

Confidential
PAPER JAM AT PRE-PRINTING PAPER DETECTOR Step Check and Measure YES NO
Replace the
 The Pre-Printing Paper Detector does not turn off even after the set Check the connection of Register Roller Clutch one.
Connect them
time has passed after turning off the Pre-Register Sensor. 7 Make sure the connector is inserted to the clutch all firmly.
Clutch
 Failure related parts Controller
 Register Roller Board
 Paper Feed Belt Check the operation of Pre-Printing Paper

Detector
 Paper Feed Motor Run the individual action check for the detector.
 Pre-Printing Paper Detector  Judgment: Does the signal change by loading/
 Mechanical Controller Board unloading paper?
 Troubleshooting Replace the
Check the installation of Pre-Printing Paper parts one by
Step Check and Measure YES NO Detector and connector one.
Connect them
9 Make sure the Pre-Printing Paper Detector is installed firmly. Sensor
normally or the connector is inserted all the way Mechanical
1 Is there any foreign object or paper dust in the paper foreign object Go to step 2 Controller
and paper dust.
seated.
feed path? Board
Check the dirt and installation of Paper Feed Check the operation of Paper Feed Motor
Roller/Sensor. Clean and Replace the
reinstall the Run the individual action check for the Paper Feed
2 Go to step 3 Replace the Mechanical
Are the roller and sensor specified in the part to be Paper Feed 10 Motor
train parts. Controller
checked installed properly? Make sure no dirt remains Roller/Sensor.  Judgment: Does it work normally without Board
on the surfaces. abnormal sound?
3 paper feed
Go to step 4

4 Cleaning
Go to step 5
Check the damage or broken part on Paper Feed
Replace the
5 Belt Go to step 6
Paper Feed Belt
Is there any damage or broken part Paper Feed Belt?
Run the individual action check for the Register
Roller Clutch.

Confidential
PAPER JAM AT POST-PRINTING PAPER DETECTOR Step Check and Measure YES NO
Replace the
Check the installation of Post-Printing Paper
 The Post-Printing Paper Detector does not turn off even after the set Detector and connector Connect them
one.
time has passed after turning off the Pre-Register Sensor. 5 Sensor
Make sure the Post-Printing Paper Detector is installed firmly. Mechanical
 Failure related parts normally or the connector is inserted all the way seated. Controller
 EJ1 roller Board
 EJ2 roller Check the operation of Paper Feed Motor

Replace the
Run the individual action check for the Paper Feed
 EJ3 roller Motor
6 train parts. Controller
 Paper Feed Motor  Judgment: Does it work normally without abnormal Board
 Post-Printing Paper Detector sound?
 Troubleshooting
Check the dirt and installation of Paper Feed Roller/ Clean and
Sensor. reinstall the

3 paper feed
Go to step 4
Check the operation of Post-Printing Paper

Detector
unloading paper?

Confidential
PAPER JAM AT PAPER SENSOR, PRE-FACE-UP EJECTION Step Check and Measure YES NO
 The Paper Sensor, Pre-Face-up Ejection does not turn off even after the 6 Motor
set time has passed after turning off the Pre-Register Sensor.  Judgment: Does it work normally without abnormal Board
 Failure related parts sound?
 EJ1-EJ5 rollers
 Paper Feed Motor
 Paper Sensor, Pre-Face-up Paper Ejection
 Troubleshooting


3 paper feed
Go to step 4
Check the operation of Paper Sensor, Pre-Face-up

Paper Ejection
unloading paper?
Replace the
Check the installation of Paper Sensor, Pre-Face-up parts one by
one.
Paper Ejection and connector Connect them
5 firmly.
Sensor
Board

Confidential
PAPER JAM AT PAPER SENSOR, PRE-FACE-DOWN EJECTION Step Check and Measure YES NO
 The Paper Sensor, Pre-Face-down Ejection does not turn off even after 6 Motor
the set time has passed after turning off the Pre-Register Sensor.  Judgment: Does it work normally without abnormal Board
 Failure related parts sound?
 EJ1-EJ5 rollers
 Paper Feed Motor
 Paper Sensor, Pre-Face-down Ejection
 Troubleshooting


3 paper feed
Go to step 4
Check the operation of Paper Sensor, Pre-Face-

down Ejection
unloading paper?
Replace the
one.
down Ejection and connector Connect them
5 firmly.
Sensor
Board

Confidential
PAPER STUCK JAM PAPER JAM BEFORE REACHING PRE-REGISTER PAPER

DETECTOR (C1-4)
 Cause
 Paper is detected when turning on the power, recovering from the  Causes
sleep, or opening/closing the cover.  The target Paper Feed Sensor does not operate even after the set time
has passed after turning on the Pickup Clutch of the target feeding
 Failure related parts Cassette.
 Sensor  Failure related parts
 Cable  Pickup Roller
 Mechanical Controller Board  Separation Roller
 Retard Roller
 Troubleshooting
 Torque Limiter
Step Check and Measure YES NO  Multi-Cassette Paper Feed Roller
Check the Paper Feed path Remove the  Paper Feed Motor
1 Is there any foreign object or paper dust in the paper feed
foreign
Go to step 2  Feed Sensor
object and
path?  Mechanical Controller Board
paper dust.
 Troubleshooting
Check the dirt and installation of sensor. Clean and
2 Is the sensor to detect remaining paper installed Go to step 3 reinstall the Step Check and Measure YES NO
properly? Make sure no dirt remains on the surface. sensor.
Check the operation of remaining paper sensor 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
3 End Go to step 4
Clean and
 Judgment: Does the signal change by loading/ Check the dirt and installation of Paper Feed Roller reinstall the
unloading paper?
2 Is the roller specified in the part to be checked installed Go to step 3 Paper Feed
Replace the properly? Make sure no dirt remains on the surface. Roller/
parts one by Sensor.
Check the installation of sensor and connector one. Check the deformation and wear of Paper Feed
Connect Replace the
4 Make sure the sensor is installed normally or the them firmly.
Sensor Roller corresponding
connector is inserted all the way seated. Mechanical 3 paper feed
Go to step 4
Controller roller specified in the part to be checked. roller.
Board
Check the Torque Limiter Replace the
4 Rotate the Retard Roller by hand to check the load. Go to step 5 Torque
 Judgment: Does it rotate by hand? Limiter
Check the operation of Paper Feed Sensor in the

paper source where the jam occurs
5 Run the individual action check for the Paper Feed Go to step 6 Go to step 10
Sensor.
unloading paper?

Confidential
Step Check and Measure YES NO PAPER JAM BEFORE REACHING PAPER SENSOR, PRE-BRANCH
Check the operation of Pickup Clutch in the paper
source where the jam occurs
 Causes
6 Go to step 8 Go to step 7  The Paper Sensor, Pre-Branch does not operate even after the set time
Run the individual action check for the Pickup Clutch.
 Judgment: Operating sound has passed after turning on the Register Roller Clutch.
Replace the  Failure related parts
parts one by
Check the connection of Pickup Clutch one.  Rollers in the path
Connect them
7 Make sure the connector is inserted to the clutch all the firmly.
Clutch  Paper Ejection Flap Sol., Face-up
way seated. Mechanical
Controller  Paper Eject Flap Solenoid
Board
 Paper Sensor, Pre-Branch
Check the operation of Paper Feed Clutch in the
 Intermediate Path Paper Insertion Motor
paper source where the jam occurs
8 Run the individual action check for the Paper Feed Go to step 11 Go to step 9  Bridge Unit Board
Clutch.  Troubleshooting
Replace the Step Check and Measure YES NO
parts one by Check the Paper Feed path
Check the connection of Paper Feed Clutch Remove the
one.
9
Connect them
Clutch 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
Make sure the connector is inserted to the clutch all the firmly. and paper dust.
way seated. Mechanical feed path?
Controller Check the dirt and installation of Paper Feed
Board Clean and
Roller/Sensor.
Replace the reinstall the
Paper Feed
Check the installation of Paper Feed Sensor and parts one by
one. checked installed properly? Make sure no dirt remains Roller/Sensor.
connector Connect them on the surfaces.
10 firmly.
Sensor
connector is inserted all the way seated. Check the deformation and wear of Paper Feed Replace the
Controller
Board Roller corresponding
3 paper feed
Go to step 4
Check the operation of Paper Feed Motor roller.
Replace the roller specified in the part to be checked.
Run the individual action check for the Paper Feed Replace the Mechanical
11 Motor train parts. Controller
Check the operation of Paper Ejection Flap Sol.,
 Judgment: Does it work normally without abnormal Board Face-up
sound? 4 Run the individual action check for suction/release Go to step 6 Go to step 5

Confidential
Step Check and Measure YES NO PAPER JAM BEFORE REACHING PAPER SENSOR,
Replace the INTERMEDIATE PATH PRE-LEFT-FLIPPING PAPER
Check the operation of Paper Ejection Flap Sol., parts one by
one.  Causes
Face-up Connect them
5
Make sure the connector is inserted to the solenoid all firmly.
Solenoid  The Paper Sensor, Intermediate Path Pre-Left-Flipping Paper does not
Mechanical operate even after the set time has passed after turning on the Paper
the way seated. Controller
Board Sensor, Pre-Branch.
Check the operation of Paper Eject Flap Solenoid  Failure related parts
Run the individual action check for suction/release  Finisher Intermediate Roller 1,2,7
operation of solenoid  R-L Switching Solenoid
 Paper Sensor, Intermediate Path Pre-Left-Flipping Paper
Replace the
parts one by  Bridge Unit Board
Check the connection of Paper Eject Flap Solenoid one.  Intermediate Path Paper Insertion Motor
Connect them
7 Make sure the connector is inserted to the solenoid all firmly. Solenoid
Mechanical
 Troubleshooting
the way seated.
Controller
Board
Check the operation of Paper Sensor, Pre-Branch
Run the individual action check for the sensor. and paper dust.
8 Go to step 10 Go to step 9 feed path?
unloading paper? Check the dirt and installation of Paper Feed
Replace the reinstall the
Check the installation of Paper Sensor, Pre-Branch parts one by 2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed
and connector one. checked installed properly? Make sure no dirt remains Roller/Sensor.
Connect them on the surfaces.
9 Make sure the Paper Sensor, Post-Branch is installed firmly. Clutch
normally or the connector is inserted all the way Mechanical Check the deformation and wear of Paper Feed Replace the
seated. Controller Roller corresponding
Board 3 paper feed
Go to step 4
Check the operation of Intermediate Path Paper roller specified in the part to be checked. roller.
Insertion Motor Replace the
Replace the Mechanical Check the operation of R-L Switching Solenoid
10 Run the individual action check for the motor.
train parts. Controller Run the individual action check for suction/release
 Judgment: Does it work normally without abnormal Board 4 Go to step 6 Go to step 5
sound?

Confidential
Replace the INTERMEDIATE PATH PRE-RIGHT-FLIPPING PAPER
parts one by
Check the connection of R-L Switching Solenoid one.  Causes
Connect them
Solenoid  The Paper Sensor, Intermediate Path Pre-Right-Flipping Paper does
the way seated. Mechanical not operate even after the set time has passed after turning on the Paper
Controller
Board Sensor, Pre-Branch.
Check the operation of Paper Sensor, Intermediate  Failure related parts
Path Pre-Left-Flipping Paper  Finisher Intermediate Roller 1,2,3
 R-L Switching Solenoid
unloading paper?
 Paper Sensor, Intermediate Path Pre-Right-Flipping Paper
Replace the
Check the installation of Paper Sensor, parts one by  Intermediate Path Paper Insertion Motor
Intermediate Path Pre-Left-Flipping Paper and one.
7 connector Connect them
Sensor
 Troubleshooting
firmly.
Make sure the sensor is installed normally or the Mechanical Step Check and Measure YES NO
Board Check the Paper Feed path Remove the
Check the operation of Intermediate Path Paper 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
Replace the feed path? and paper dust.
Insertion Motor
Replace the train Mechanical
8 Run the individual action check for the motor Check the dirt and installation of Paper Feed
parts. Controller Clean and
 Judgment: Does it work normally without Roller/Sensor.
Board reinstall the
abnormal sound? 2 Are the roller and sensor specified in the part to be Go to step 3
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Check the operation of R-L Switching Solenoid


Confidential
Replace the INTERMEDIATE PATH POST-JUNCTION PAPER (LEFT)
parts one by
Check the connection of R-L Switching Solenoid one.  Causes
Connect them
Solenoid  The Paper Sensor, Intermediate Path Post-Junction Paper does not
the way seated. Mechanical operate even after the set time has passed after start feeding by
Controller
Board Intermediate Path Left Paper Flip Motor again.
Check the operation of Paper Sensor, Intermediate  Failure related parts
Path Pre-Right-Flipping Paper  Finisher Intermediate Roller 8,9,10,11
 L Switching Solenoid
unloading paper?
 Paper Sensor, Intermediate Path Post-Junction Paper
Replace the
Check the installation of Paper Sensor, parts one by  Intermediate Path Left Paper Flip Motor
Intermediate Path Pre-Right-Flipping Paper and one.
connector Connect them  Intermediate Path Paper Feed Motor
7 firmly.
Sensor
Make sure the sensor is installed normally or the Mechanical  Troubleshooting
Board Step Check and Measure YES NO
Check the operation of Intermediate Path Paper Check the Paper Feed path Remove the
Insertion Motor Replace the 1 Is there any foreign object or paper dust in the paper foreign object Go to step 2
Replace the Mechanical and paper dust.
8 Run the individual action check for the motor feed path?
 Judgment: Does it work normally without Board Check the dirt and installation of Paper Feed
abnormal sound? Roller/Sensor. Clean and
reinstall the
Paper Feed
on the surfaces.
3 paper feed
Go to step 4
Check the operation of L Switching Solenoid


Confidential

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EPSON WF-C20590 Revision A

Troubleshooting List of Errors/Problems 201

Troubleshooting List of Errors/Problems 202

Troubleshooting List of Errors/Problems 203

Troubleshooting List of Errors/Problems 204

Troubleshooting List of Errors/Problems 205

Troubleshooting List of Errors/Problems 206

PAPER JAM ERROR Table 6-1. Paper jam error

Troubleshooting List of Errors/Problems 207

Troubleshooting List of Errors/Problems 208

FATAL ERROR Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 209

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 210

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 211

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 212

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 213

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 214

Table 6-2. Fatal Errors Table 6-2. Fatal Errors

Troubleshooting List of Errors/Problems 215

Dark lines/Banding Ink smear 3 (roller mark smudges made by

White or dark lines

Ruled lines look skewed or not aligned/ Incorrect Colors

look skewed or not aligned.

Troubleshooting List of Errors/Problems 216

Ink dry failure

Blank print Faint printout

Entirely too dark printout

Troubleshooting List of Errors/Problems 217

OTHER PROBLEMS OPTION PROBLEMS

Abnormal noise during printing Staple clogging, Cannot staple p.352

The touch panel does not respond ---

Troubleshooting List of Errors/Problems 218

6.4 Troubleshooting Errors with Error Indication Y,M,C,K INK END

 Failure related parts Step Check and Measure YES NO

Troubleshooting Troubleshooting Errors with Error Indication 219

INK CARTRIDGE COVER OPEN ERROR FRONT COVER OPEN ERROR

Troubleshooting Troubleshooting Errors with Error Indication 220

Check the installation of Interlock Switch and

Troubleshooting Troubleshooting Errors with Error Indication 221

 Cable Check the operation of Interlock SW Replace the

Troubleshooting Troubleshooting Errors with Error Indication 222

DUPLEX COVER OPEN ERROR MULTI-CASSETTE COVER OPEN ERROR

Check the state of Duplex Cover Close the Close the

Troubleshooting Troubleshooting Errors with Error Indication 223

CASSETTE NOT INSTALLED ERROR NO PAPER ERROR (CASSETTE)

Check the installation of paper sensor and connector

Troubleshooting Troubleshooting Errors with Error Indication 224

Troubleshooting Troubleshooting Errors with Error Indication 225

PAPER WIDTH ERROR FACE-DOWN TRAY IS FULL

Check the installation of carriage drive motor and Replace the

Check the operation of Paper Width Sensor 1,2

Troubleshooting Troubleshooting Errors with Error Indication 226

Troubleshooting Troubleshooting Errors with Error Indication 227

Troubleshooting Troubleshooting Errors with Error Indication 228