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    Activity Exemplar - ROAM Analysis

    Uploaded by

    Tayeb Nasri
    The document outlines 7 issues facing a plant delivery company and the actions taken to address them. Issue 1 of improperly potted plants was resolved by updating the potting process. Issue 2 of customer complaints was mitigated by offering free replacement plants, satisfying most customers. Issue 3, a software issue preventing customer requests from being received, was owned by assigning an IT specialist to fix the problem. Issue 4 of some customer cancellations was accepted as there was nothing more that could be done and the impact was minimal. Issue 5 of not enough delivery drivers was owned by hiring more drivers. Issue 6 of late deliveries was mitigated by making delivery routes more efficient. Issue 7 of a tightening budget was resolved by a financial analyst increasing the

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    Activity Exemplar - ROAM Analysis

    Uploaded by

    Tayeb Nasri
    98 views2 pages
    The document outlines 7 issues facing a plant delivery company and the actions taken to address them. Issue 1 of improperly potted plants was resolved by updating the potting process. Issue 2 of customer complaints was mitigated by offering free replacement plants, satisfying most customers. Issue 3, a software issue preventing customer requests from being received, was owned by assigning an IT specialist to fix the problem. Issue 4 of some customer cancellations was accepted as there was nothing more that could be done and the impact was minimal. Issue 5 of not enough delivery drivers was owned by hiring more drivers. Issue 6 of late deliveries was mitigated by making delivery routes more efficient. Issue 7 of a tightening budget was resolved by a financial analyst increasing the

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    Activity Exemplar_ ROAM Analysis

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    The document outlines 7 issues facing a plant delivery company and the actions taken to address them. Issue 1 of improperly potted plants was resolved by updating the potting process. Issue 2 of customer complaints was mitigated by offering free replacement plants, satisfying most customers. Issue 3, a software issue preventing customer requests from being received, was owned by assigning an IT specialist to fix the problem. Issue 4 of some customer cancellations was accepted as there was nothing more that could be done and the impact was minimal. Issue 5 of not enough delivery drivers was owned by hiring more drivers. Issue 6 of late deliveries was mitigated by making delivery routes more efficient. Issue 7 of a tightening budget was resolved by a financial analyst increasing the

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    98 views2 pages

    Activity Exemplar - ROAM Analysis

    Uploaded by

    Tayeb Nasri
    The document outlines 7 issues facing a plant delivery company and the actions taken to address them. Issue 1 of improperly potted plants was resolved by updating the potting process. Issue 2 of customer complaints was mitigated by offering free replacement plants, satisfying most customers. Issue 3, a software issue preventing customer requests from being received, was owned by assigning an IT specialist to fix the problem. Issue 4 of some customer cancellations was accepted as there was nothing more that could be done and the impact was minimal. Issue 5 of not enough delivery drivers was owned by hiring more drivers. Issue 6 of late deliveries was mitigated by making delivery routes more efficient. Issue 7 of a tightening budget was resolved by a financial analyst increasing the

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 2

    ROAM Analysis

    Issues Actions

    10% of plants are not being potted You contacted the warehouse to update the potting
    Issue 1
    properly. process and have had no issues for two weeks.
    Your team reached out to the customers, listened to
    their issues, and offered to send them a free round
    Customers are complaining.
    of new plants. Most customers were satisfied with
    Issue 2 this solution.
    There is a software issue preventing
    your customer relations team You assign your IT Specialist to fix the problem as
    Issue 3
    receiving all requests and soon as possible.
    complaints. Your team checks in with the customers and,
    Some customers are canceling their despite offering them a subscription promotion, they
    Issue 4
    subscriptions. still want to cancel. There is nothing you can do, but
    the impact is minimal.
    There are not enough delivery You assign your HR Specialist to schedule a hiring
    Issue 5
    drivers. day to hire and onboard more drivers.
    Your team reassessed the delivery routes, making
    Issue 6 Plants are being delivered late.
    them more efficient and minimizing late deliveries.
    Your Financial Analyst reassessed project spending
    Issue 7 Your budget is tightening. and was able to increase the budget. The additional
    money was enough to offset recent losses.
    ROAM designation

    Resolved

    Mitigated

    Owned

    Accepted

    Owned

    Mitigated

    Resolved

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