Revised Quality Manual - Cube - Iso 17025 2017-03.05.2021

QUALITY MANUAL
IN ACCORDANCE WITH
ISO/IEC 17025:2017
Ref no CUBE/QM/01
Issue No 01
Rev No 00
Issue Date 10.10.2020
Copy Holder MANAGING PARTNER
Copy No 01
(This Quality Manual is issued under the authority of the Managing Partner)
CUBE ASSOCIATES
CUBE ASSOCIATES
H.No 5-1-392,Road No.7,Kaviraj Nagar,Khanapuram Haveli,
Khammam,Telangana – 507002
Tel: +91 9885003318 / 9666992151
E-Mail: [email protected]
www.cubeassociates.in
QUALITY MANUAL
Doc. No. : CUBE/1.0/QM/01
QUALITY MANUAL Issue No. : 01
Issue Date : 10.10.2020
RELEASE OF Revision No : 00
Revision Date : --
AUTHORISATION
Doc. Page No : 1/1
RELEASE OF AUTHORISATION
The preparation of this Quality Manual is authorized by E.Achutha Rao, Managing Partner,
CUBE ASSOCIATES, Khammam – 507002, Telangana, for the purpose of strict implementation of
Laboratory Management System by all personnel and is in accordance with International Standard as per
IS/ISO/IEC 17025: 2017. This manual is a controlled document and is accessible by all personnel of the
laboratory by distribution to Managers and through them to all departments. Personnel are encouraged to
read this Quality Manual and familiarise themselves with the documented system.
This manual is the sole property of M/s. CUBE ASSOCIATES, Khammam – 507002
and should not be copied in full or part without permission of undersigned.
Date: 10.10.2020 E.Achutha Rao M.Tech,

Managing Partner
Prepared by Approved by
G.Rambabu E.Achutha Rao

Technical manager /Partner Quality Manager /Managing Partner
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Doc. No. : CUBE /2.0/QM/01
Issue Date : 10.10.2020
Revision No : 02
TABLE OF CONTENTS Revision Date : 23.06.2021
Doc. Page No : 1/7
AMENDMENT RECORD
Section/ Signature of
Date of
Clause/ Para/ Reasons of person
Sl Page No. Amendmen Amendment made
line (as Amendment authorizing
t
applicable) Amendment
CUBE/2.0/ 03.05.2021 NABL-130 addressed As per NABL
5 of 6 QM/01/ Adequacy audit
1
findings
CUBE/5.0/ 03.05.2021 CUBE-MSP-03 Job As per NABL
2 of 3 QM/01 /5.5 b Description addressed Adequacy audit
2
findings
1 of 1 CUBE/6.3/ 03.05.2021 NABL-130 addressed As per NABL
QM/01 /6.3.5 Adequacy audit
3
findings
1 of 4 CUBE/7.8/ 03.05.2021 Onsite sampling activity and As per NABL
QM/01 /7.8.2.1 details are addressed Adequacy audit
4
findings
2 of 4 CUBE/7.8/ 03.05.2021 Reference to the sampling As per NABL
QM/01 /7.8.3.2 plan and sampling method Adequacy audit
and relevant to the validity findings
5
or application of the results
is addressed
CUBE/7.8/ 03.05.2021 Decision rule referred As per NABL
3 of 4 QM/01/7.8.6.1 Adequacy audit
6
findings

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Issue No. : 01
QUALITY MANUAL Issue Date : 10.10.2020
Revision No : 02
TABLE OF CONTENTS Revision Date : 23.07.2021
Doc. Page No : 2/7
AMENDMENT RECORD
Section/ Signature of
Clause/ Para/ Date of Reasons of person
Sl Page No. Amendment made
line (as Amendment Amendment authorizing
applicable) Amendment
1 of 1 CUBE/8.1/ 03.05.2021 Option A Addressed As per NABL
QM/01/8.1.2 Adequacy audit
7
findings
1 of 1 CUBE 23.06.2021 Cube and Core compressive As per NABL Pre
8 /A-V/QM/01 strength scope made as Assessment
single test findings
All CUBE /A- Documentation Hierarchy As per NABL Pre
9 IV/QM/01 23.06.2021 and level III & IV Assessment
documents are addressed findings
3 of 3 CUBE 09.03.2022 Quality Objectives for the As per internal
10 /4.0/QM/01 year 2022-2023 updated audit findings -IA-
01-22

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TABLE OF CONTENTS
SECTION CONTENTS PAGE NO

CUBE /1.0/QM/01 RELEASE AUTHORISATION 2
CUBE /2.0/QM/01 AMENDMENT RECORD 3
TABLE OF CONTENTS 4
DISTRIBUTION LIST 6
CUBE /2.0/QM/01
REFERENCES 7
ABBREVIATIONS 8
CUBE /3.0/QM/01 INTRODUCTION 9
CUBE /4.1/QM/01 IMPARTIALITY 12
CUBE /4.2/QM/01 CONFIDENTIALITY 1
CUBE /5.0/QM/01 STRUCTURAL REQUIREMENTS 14
CUBE /6.0/QM/01 17
RESOURCE REQUIREMENTS - PERSONNEL
CUBE /6.3/QM/01 FACILITIES ENVIRONMENTAL CONDITIONS 19
CUBE /6.4/QM/01 EQUIPMENT 20
CUBE /6.5/QM/01 METROLOGICAL TRACEABILITY 23
CUBE /6.6/QM/01 EXTERNALLY PRIVIDED PRODUCTS AND SERVICES 24
CUBE /7.1/QM/01 26
REVIEW OF REQUESTS, TENDERS AND CONTRACTS
SELECTION, VERIFICATION AND VALIDATION OF
CUBE /7.2/QM/01 28
METHODS
CUBE /7.3/QM/01 SAMPLING 31
TABLE OF CONTENTS

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SECTION CONTENTS PAGE NO
CUBE /7.4/QM/01 HANDLING OF TEST ITEMS 32
CUBE /7.5/QM/01 TECHNICAL RECORDS 33

CUBE /7.6/QM/01 EVALUATION OF MEASUREMENT UNCERTAINTY 34
CUBE /7.7/QM/01 ENSURING THE VALIDITY OF RESULTS 35
CUBE /7.8/QM/01 REPORTING OF RESULTS 37
CUBE /7.9/QM/01 COMPLAINTS 40
CUBE /7.10/QM/01 NON-CONFORMING WORK 41
CUBE /7.11/QM/01 CONTROL OF DATA AND INFORMATION MANAGEMENT 43
CUBE /8.1/QM/01 MANAGEMENT SYSTEM REQUIREMENTS – GENERAL 45
CUBE /8.2/QM/01 MANAGEMENT SYSTEM DOCUMENTATION 46
CUBE /8.3/QM/01 CONTROL OF MANAGEMENT SYSTEM DOCUMENTS 47
CUBE /8.4/QM/01 CONTROL OF RECORDS 48
CUBE /8.5/QM/01 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES 49
CUBE /8.6/QM/01 IMPROVEMENTS 50
CUBE /8.7/QM/01 CORRECTIVE ACTIONS 51
CUBE /8.8/QM/01 INTERNAL AUDITS 52
CUBE /8.9/QM/01 MANAGEMENT REVIEWS 53
CUBE /A-I/QM/01 APPENDIX-I - LEGAL IDENTITY 55
CUBE /A.II/QM/01 APPENDIX-II - ORGANISATION CHART 56
CUBE /A-1II/QM/01 APPENDIX- III – LAYOUT 57

APPENDIX –IV- DOCUMENTATION HIERARCHY LIST OF 58
CUBE /A-IV/QM/01
QUALITY SYSTEM PROCEDURES, SOP’S AND FORMATS
CUBE /A-V/QM/01 APPENDIX-V- SCOPE AND FIELD OF APPLICATION 59
CUBE /A-VI/QM/01 APPENDIX-VI- PROCESS FLOW 60
DISTRIBUTION LIST

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This manual is distributed to the following personnel. They are advised to maintain this copy well
and keep it updated in periodical consultation with the Quality Manager. Distribution of Quality Manual
is controlled through document control procedure. Each copy is numbered as indicated below:
CONTROLLED DESIGNATION OF THE HOLDER OF

COPY NO. CONTROLLED COPY
01 Managing Partner (MP)
02 Quality Manager (QM)
03 NABL


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Issue Date : 10.10.2020
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REFERENCES Revision Date : 03.05.2021
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REFERENCES:
This Quality Manual has been prepared based on the inputs from the following references,
1 IS/ISO/IEC 17025: 2017 General Requirements For The Competence Of Testing And
Calibration Laboratories
2 NABL 100 General Information Brochure
3 NABL – 131 Terms & Accreditation Conditions For Obtaining And Maintaining
NABL Accreditation
NABL Policy For Use Of Nabl Symbol / Claim Of Accreditation By
4 NABL -133 Accredited Conformity Assessment Bodies & NABL Accredited Cab
Combined Ilac Mra Mark
5 NABL 141 Guidelines For Estimation And Expression Of Uncertainty In
Measurement
6 NABL – 151 Application Form For Testing Laboratories
7 NABL – 160 Guide For Preparing A Quality Manual
8 NABL – 161 Guide For Internal Audit And Management Review For Conformity
Assessment Bodies (Laboratories / PTP / RMP)
9 NABL – 163 Policy For Participation In Proficiency Testing Activities
10 NABL 165 NABL's Policies for Accreditation (as per ISO/IEC 17025: 2017)
11 NABL -130 Specific Criteria for Site Testing and Site Calibration Laboratories

Issue Date : 10.10.2020
ABBREVIATIONS Revision No : 00

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ABBREVIATIONS
Sl.No. ABBREVIATION EXPANSION

1 MP MANAGING PARTNER
2 CCC CUSTOMER CARE CO-ORDINATOR
3 MP MANAGING PARTNER
4 IEC INTERNATIONAL ELECTROTECHNICAL COMMISSION
5 ISO INTERNATIONAL ORGANISATION FOR STANDARDISATION
6 QM QUALITY MANAGER
7 MSP QUALITY SYSTEM PROCEDURE
8 NABL NATIONAL ACCREDITATION BOARD FOR TESTING AND CALIBRATION

LABORATORIES
9 TM TECHNICAL MANAGER
10 CUBE CUBE ASSOCIATES
11 IS INDIAN STANDARD
12 GM GENERAL MANAGER
13 SIC SECTION IN-CHARGE
14 QMS QUALITY MANAGEMENT SYSTEM
15 SI THE INTERNATIONAL SYSTEM OF UNITS

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INTRODUCTION
CUBE ASSOCIATES was established on 26th May 2016 at H.No-5-1-392 Road No.07, Kaviraj Nagar,
Khammam, Telangana – 507002.
The laboratory was initially commissioned and started operating at H.No-5-1-392 Road No.07, Kaviraj
Nagar, Khammam, Telangana – 507002, from 26th May 2016 onwards.
CUBE laboratory is fully equipped with technically qualified and experienced personnel with assigned
responsibilities and capable to handle their assignments independently and efficiently. The winning
philosophy is to attain for leadership through excellence in every aspect of quality and organization
culture. This quality policy is prepared and maintained on the above philosophy.

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QUALITY POLICY Revision Date : --
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a) To deliver laboratory services i.e Sampling/Monitoring and Testing as per ISO
9001:2015 and IS/ISO/IEC/17025:2017 in line with customer requirements.
b) To ensure all Sampling / Monitoring and Testing services carried out in accordance
with standard methods / procedures.
c) To implement and maintain Competence, impartiality, confidentiality, integrity &
quality in all our laboratory operations.
d) To ensure all laboratory personnel on familiarisation of the policies, standards and
procedures of the Quality Management Systems (QMS) and implement the same in
their work
e) To comply with IS/ISO/IEC/17025:2017 and continually improve the effectiveness of
the QMS.
Managing Partner

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Issue Date : 10.10.2020
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QUALITY OBJECTIVES Revision Date : 09.03.2022
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Quality Objectives for the period 2022-2023
1. Delivery of test reports with 90% achievement of Turn around Time assured to customers as per
Test Request Form.
2. Customer satisfaction Index = > 90%
3. Imparting minimum of 10 Hours of Training per year for all laboratory personnel.
4. Participation in ILC & PT for all IS/ISO/IEC/17025:2017 scope parameters Cement, Cores as
per PT calendar.
Managing Partner

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IMPARTIALITY Revision Date : --
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4.1.1 The laboratory activities are undertaken impartially and structured and managed so as to
safeguard impartiality. Laboratory is part of Cube Associates; whose mandate is to perform
testing of samples and there is no conflict of interest in discharging the duties.
4.1.2 The laboratory management is committed to impartiality.
4.1.3 Our laboratory does not allow commercial, financial, political or other pressures to compromise
impartiality in its activities. Due care is taken to ensure that personnel are free from
commercial, financial and other pressures affecting Quality of work. Employees are not
permitted to accept assignment from any organization without prior permission from the
management. Remuneration of staff is not dependent on the number of samples tested but on
monthly salary. The laboratory does not engage in any activities that may endanger the trust,
independence of judgment and integrity in relation to its activities.
4.1.4 Our laboratory identifies risks to its impartiality on an on-going basis. This includes those risks
that arise from its activities, or from its customers/suppliers’ relationships, or from the
relationships from its personnel.
4.1.5 If a risk to impartiality is identified, the laboratory demonstrates how it eliminates or minimizes
such risks.
ASSOCIATED DOCUMENTS
Document Type Document No. Document Description

CUBE-MSP-01 Risk Assessment
Procedures CUBE-MSP-02 Impartiality and confidentiality

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4.2.1 The laboratory is responsible through legally enforceable commitments, for the management of
all information obtained or created during the performance of laboratory activities. Our
laboratory informs the customer in advance, of the information it intends to place in the public
domain. Except for information that the customer makes publicly available, or when agreed
between the laboratory and the customer, all other information is considered proprietary
information and shall be regarded as confidential. All the personnel working in Cube
Associates, have signed a confidentiality agreement to protect the information they have gained
in carrying out tests to maintain professional secrecy and also to protect any customer’s
confidential information, proprietary rights, including procedures for protecting electronic
storage and transmission of results from disclosures to any outside person/agency.
4.2.2 When the laboratory is required by law or authorized by contractual arrangements to release
confidential information, the customer concerned is notified of the information provided (unless
prohibited by law).
4.2.3 Information about the customer obtained from sources other than the customer is confidential
between the customer and our laboratory. The provider of this information is confidential to the
laboratory and is not shared with the customer, unless agreed by the source.
4.2.4 Personnel, including any committee members, contractors, personnel of external bodies, or
individuals acting on the laboratory's behalf, keep confidential all information obtained or
created during the performance of laboratory activities, except as required by law. Laboratory
personnel have also been instructed not to reveal the names of the customers to any visitor to
the laboratory.
Document Type Document No. Document Description

Procedures CUBE-MSP-02 Impartiality and confidentiality

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STRUCTURAL Revision No : 00
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REQUIREMENTS
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5.1 Legal entity:
CUBE ASSOCIATES is a partnership firm established on 26 th day of May, 2016 bearing the
Certificate of firm Registration No 179 of 2016 by the Registrar of Firms, Khammam, Telangana
and given in Appendix-1.
The legal title specified to this organization is "CUBE ASSOCIATES" and the laboratory is an
independent division within the said Organization. The legal identity is
ORGANISATION NAME AND ADDRESS:
Cube Associates
H.No.5-1-392, Road No.07, Kaviraj Nagar,
Khammam, Telangana - 507002.
Tel: +91 9885003318/ 9666992151
E-mail: [email protected]
5.2 Quality Manager is over all responsible for the laboratory activities. Quality manager & Technical
manager will take responsibilities of each other in their absence. In the absence of Quality
Manager, Technical manager, automatically take charges of laboratory functions and
responsibilities. The technical and other personnel are also responsible for implementation and
improvement of the management system. In this connection, they liaise with Quality
Manager/Technical Manager for any authority/resources in carrying out the work.
5.3 The laboratory activities pertain to the testing of ‘Mechanical Testing-Building Material’ scope as
per the requirements of ISO/IEC 17025: 2017 documented in CUBE /A-V/QM/01 of Quality
Manual. Our laboratory claim conformity with this document for the above range of laboratory
activities, which excludes externally, provided laboratory activities on an ongoing basis.
5.4 Our laboratory activities are carried out in such a way as to meet the requirements of ISO/IEC
17025, to satisfy the needs of our customers, regulatory authorities and NABL. The laboratory

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REQUIREMENTS
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Activities performed in its permanent facility as well as sample collection customer premises (Site) for
core Sampling.
5.5 a. The organization and the management structure of the laboratory is defined and the
relationship to the organization is given in CUBE /A-II/QM/01.
b. The Management has specified the responsibility, authority and interrelationships of all
personnel who manage, perform or verify the work affecting the results of the testing in CUBE-
MSP-03 Job Description The management has authorized specific personnel to receive
samples, perform test, to issue test reports and to operate specific equipment’s. Laboratory
maintains records of authorization, competence, educational and professional qualifications and
training experience of all technical personnel which includes dates of authorization and
confirmation of competence. The management ensures that only authorized personnel are
deployed to perform specific assigned tasks based on appropriate education, training, skills and
experience including contract workers, if any. Records of authorization issued to the personnel
engaged in various activities of the laboratory are maintained with issue date and date on which
competency is confirmed.
c. Our laboratory has management system procedures (CUBE /A-IV/QM/01) to ensure the
consistent application of its laboratory activities and the validity of the results.
5.6 The laboratory has nominated E.Achyutha Rao as Quality Manager and G,Rambabu as Technical
Manager (Appointment Letter) adequate managerial and technical personnel with enough authority
and resources needed to carry out their duties including
a. To ensure the implementation, maintenance and improvement of the QMS
b. To identify the deviation of QMS or from the procedures for performing laboratory
activities.
c. To initiate actions to prevent or minimize such deviations FROM QMS.
d. To report to the management on the performance of the QMS and any need for continual
improvement
e. To ensure the effectiveness of QMS.

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REQUIREMENTS
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5.7
a. Laboratory ensures that communication takes place regarding the effectiveness of the
QMS and the importance of meeting customers and other requirements
b. Laboratory ensures the integrity of the QMS is maintained, when changes to the
management system are planned and implemented.
Quality Manager is over all responsible for the laboratory activities. Quality manager &
Technical manager will take responsibilities of each other in their absence. In the absence of
Quality Manager, Technical manager, automatically take charges of laboratory functions and
responsibilities. The technical and other personnel are also responsible for implementation
and improvement of the management system. In this connection, they liaise with Quality
Manager/Technical Manager for any authority/resources in carrying out the work
Document Type Document No. Document description

CUBE-MSP-03 Job Description
Procedures CUBE-MSP-04 Training

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- PERSONNEL
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6.1 General
The laboratory has adequate personnel, facility, equipment, systems and support services
necessary to manage and perform laboratory activities.
6.2 Personnel
6.2.1 It is the policy of the laboratory to ensure that all personnel of the laboratory, who would
influence the laboratory activities acts impartially, competent and works in accordance with the
laboratory QMS.
6.2.2 It is the policy of the laboratory to document the competence requirements for each section
influencing the results of laboratory activities, including requirements of education,
qualification, training, technical knowledge, skills and experience.
6.2.3 Our laboratory ensures that the personnel have the competence to perform laboratory activities
for which they are responsible and to evaluate the significance of deviations.
6.2.4 The Quality Manager & Technical Manager are responsible for communicating the duties,
responsibilities and authorities of each laboratory personnel.
6.2.5 The laboratory maintains procedures (CUBE/MSP/04) and retains records for
a. Determination of competence requirement
b. Selection of personnel
c. Training of personnel
d. Supervision of personnel
e. Authorization of personnel
f. Monitoring the competence of personnel
Laboratory also ensures training of its personnel as per its own requirement for improving their
technical competence and knowledge.
6.2.6 The laboratory has authorized personnel to perform specific laboratory activities such as
development, modification, verification and validation of methods; analysis of results,

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- PERSONNEL
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including statements of conformity or opinion and interpretations, report, review and authorization of
Results.

CUBE-MSP-03 Job Description
Procedures CUBE-MSP-04 Training

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6.3 Facility and environmental condition
6.3.1. The laboratory has been established the facilities and environmental conditions are suitable for the
laboratory activities that are not adversely affecting the validity of the results. Proper
accommodation for equipments / instruments and environmental conditions are maintained in the
specified area. Adequate care is taken in the testing areas which are free from microbial and
chemical contamination, dust, electromagnetic disturbances, radiation, humidity, electrical supply,
temperature, sound, vibration etc.
6.3.2. The laboratory documents its requirements for facilities and environmental condition necessary
for the performance of the laboratory activities.
6.3.3. Monitoring and recording of environmental conditions of testing laboratories are being done,
wherever necessary, as per the relevant specifications, methods and procedures to ensure that
these parameters do not invalidate the test results.
6.3.4. Measures to control facilities are being implemented, monitored and periodically reviewed and
included. (CUBE /A-III/QM/01)
a. Access to and use of areas affecting the quality of test is controlled. Only laboratory
personnel are permitted to enter and perform the work.
b. Measures are taken to prevent cross contamination.
c. The location and arrangement of the equipments in various sections are such that there
is no disturbance for testing activities from neighboring areas to avoid incompatible
activities.
6.3.5. Cube Associates performs laboratory activities at sites (Core Sampling) or facilities outside its
permanent control, it shall ensure that the requirements related to facilities and environmental
conditions are met as per NABL 130 & Procedure CUBE/MSP/12.
Document No. Document description
Document Type
Procedures CUBE-MSP-05 Facilities and environmental condition
Procedures CUBE/MSP/12 sampling

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6.4.1. The laboratory provides access to equipment (measuring instrument, software, measurement
standards, reference materials, reference data, consumables or auxiliary apparatus) that is
required for the correct performance of the laboratory activities and which can influence the
results. Certified reference materials used in the laboratory conform to ISO 17034 or traceable to
internationally reputed agencies.
6.4.2. Laboratory only use core cutting Equipment for sampling of cores for outside its permanent
control. Record of movement and control of core cutting equipment is maintained as per CA-
SOP/9
6.4.3. Procedures (CUBE/MSP/06) are established for safe handling, storage, usage and for planned
maintenance of equipment to ensure proper functioning and to prevent contamination /
deterioration. Equipments are kept at the specified place at permanent location and not shifted
outside the stipulated area.
6.4.4. Before being placed into service, equipment is calibrated to establish that it meets the
laboratory’s specification requirements and complies with the relevant standard specifications.
Equipments are checked and calibrated before use.
6.4.5. Equipment used for testing will be capable of achieving the required accuracy and/or
measurement uncertainty required to provide a valid result which complies with specification
relevant to the test methods.
6.4.6. Calibration programs are established for key quantities or values of the instruments where
 Measurement accuracy or measurement uncertainty affects the validity of the reported

results
 To establish the metrological traceability of the reported result.
6.4.7. The laboratory has established a calibration programme, which is reviewed and adjusted as
necessary in order to maintain confidence in the status of calibration.
6.4.8. All the testing /measuring equipments requiring calibration are identified and entered in master
register / file which is updated periodically. This register/ file indicate the date on which a particular
instrument falls due for calibration. Quality Manager is responsible to ensure that calibration is done on
time and only instruments that are declared acceptable after calibration are used in testing. All

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instruments carry a sticker/label, which indicates status of calibration, date of calibration and date on
which next calibration falls due.

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All equipments requiring calibration or which has a defined period of validity are being labeled, coded
or otherwise identified to allow the user of the equipment to readily identify the status of calibration
and period of validity.
Calibration status of all equipments under the control of the laboratory are labeled which includes date
of calibration and due for calibration. Normally the frequency of calibration of measuring and test
equipment is one year.
6.4.9. All equipments, which are malfunctioning, are identified with labels indicating “Not in Use” to
prevent its use till it is repaired and calibrated. The equipments are calibrated annually either in-
house or through external NABL accredited laboratories. The laboratory examines the effect of
the malfunctioning and initiates the management of nonconforming work procedure.
6.4.10. To maintain confidence, quality control is done as per the CUBE/MSP/018 procedure.
6.4.11. Based on the calibration, if any correction factors to be added, they are utilised while using the
equipments as appropriate, to meet specified requirements. The correction factors will be updated
at regular interval.
6.4.12. The laboratory practices measures to prevent unintended adjustment of equipments from
invalidating results. Test and calibration equipments including both hardware and software are
protected to avoid unauthorized use. External services/maintenance of equipments is arranged
whenever required. All efforts are made to keep the down time to a minimum.
6.4.13. Records are maintained for all sophisticated equipments which influences laboratory activities.
The records include the following, wherever applicable
a. The identity of equipments, including software and firmware version
b. Manufacture’s name, type identification and serial number or other unique identification
c. Evidence of verification of the equipment conforms with specified requirements

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d. The current location
e. Calibration dates, results of calibration, adjustments, acceptance criteria and calibration
due date or calibration interval.
f. Documentation of reference materials, results, acceptance criteria, relevant dates and the
period of validity.
g. Maintenance plane and maintenance carried out to date, where relevance to the
performance of the equipment.
h. Details of any damage, malfunction, modification to, or repair of, the equipment.

CUBE-MSP-06 Equipments
Externally provided products
Procedures CUBE-MSP-07 and services
CUBE-MSP-18 Quality Control

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METROLOGICAL
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TRACEABILITY
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6.5.1 The laboratory has established and maintains metrological traceability of its measurement
results by means of a documented unbroken chain of calibrations, each contributing to the
measurement uncertainty, linking them to an appropriate reference.
6.5.2 The laboratory ensures that the measurement results are traceable to the international system of
units (SI) through
a. Calibration provided by a competent laboratory / NABL accredited laboratory
b. Certified values of certified reference materials provided from competent producer who
are fulfilling the requirements of ISO 17034 with stated metrological traceability
through the SI.
c. Direct realization of the SI units ensured by comparison, directly or indirectly, with
national or international standards.
6.5.3 When metrological traceability to the SI unit is not technically possible, the laboratory will
demonstrate metrological traceability to an appropriate reference eg.:
a. Certified values of certified reference materials provided by a competent producer.
b. Results of reference measurement procedures, specified methods or consensus standards
that are clearly described and accepted as providing measurement results fit for their
intended use and ensure by suitable comparison.
Document Type Document

Document No. description
Procedures CUBE-MSP-08 Metrological traceability
Safe handling, transport,
storage and use of reference
CUBE-MSP-09 standards/ reference materials

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EXTERNALLY PROVIDED
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PRODUCTS AND SERVICES
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6.6.1 The laboratory ensures that only suitable externally provided products (measurement standards
and equipments, auxiliary equipments, consumable materials and reference materials) and
services (calibration services, testing services, facility and equipment maintenance, sampling
services, proficiency testing services, assessment and auditing services) that affect laboratory
activities are used, when such products and services:
a. Are intended for incorporation into the laboratory’s own activities
b. Are provided in part or in full, directly to the customer by the laboratory, as received
from the external provider
c. Are used to support the operation of the laboratory
6.6.2 The laboratory maintains procedure and records for:
a. Defining, reviewing and approving the laboratory’s requirement for externally provided
products and services.
b. Defining the criteria for evaluation, selection, monitoring of performance and re-evaluation
of the external providers.
c. Ensuring that externally provided products and services conforms to the laboratory’s
established requirements or to the relevant requirements of ISO/IEC 17025 as applicable,
before they are used or directly provided to the customer.
d. Taking any actions arising from evaluation, monitoring of performance and re-evaluation of
the external providers.
6.6.3 The laboratory communicates its requirements to external providers for
a. The products and services to be provided
b. The acceptance criteria

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EXTERNALLY PROVIDED
Revision Date : --
PRODUCTS AND SERVICES
Doc. Page No : 2/2
c. Competence, including any required qualification of personnel
d. Activities that the laboratory, or its customer, intends to perform at the external
provider’s premises.
Document
Type
Procedure CUBE-MSP-07 Externally provided products and services

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PROCESS REQUIREMENT –
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REVIEW OF REQUEST, Revision Date : --
TENDERS AND CONTRACTS Doc. Page No : 1/2
7.1.1 The laboratory has procedure for the review of request, tenders and contracts. The procedure
ensures that
a. The requirements are adequately defined, documented and understood
b. The capabilities to meet the requirements of customer including the test method,
resources, time, expertise and specifications are reviewed.
c. Review is done for the external provider for testing with the agreement of customer and
approval from Managing Partner.
d. The appropriate methods or procedures are selected and are capable of meeting the
customers’ requirement.
The policy of laboratory ensures reviewing the requests and satisfying the customers’
requirement in all aspects within its capability.
The Quality Manager will act as nodal interface between the customer and the organization.
7.1.2 The laboratory informs its customer when the method requested by the customer is considered
to be inappropriate or out of date.
7.1.3 The laboratory has defined the statement of conformity on results. If the customer required a
statement of conformity to a specification or standard for the test and other statutory/ legal
requirements which are in place time to time, the laboratory will be used decision rule. If the
decision rule is not inherent in the requested specification or standard the same will be
communicated to, and agreed with, the customer.
7.1.4 Any difference between the request, tender and the contract are resolved before laboratory
activities commence. All contracts are mutually acceptable by both laboratory and the
customer. The laboratory also ensures that deviations requested by the customer are not
impacting the integrity of the laboratory or the validity of results.
7.1.5 The customer is kept informed regarding the deviations, if any.

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PROCESS REQUIREMENT –
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REVIEW OF REQUEST, Revision Date : --
TENDERS AND CONTRACTS Doc. Page No : 2/2
7.1.6 If a contract needs amendment after the commencement of work, the same contract review is
repeated and it will be communicated to all the concerned personnel.
7.1.7 It is the policy of laboratory to have a good rapport and cooperation with customers, in
satisfying their needs and for its own improvement.
The following services are provided to customers:
- The laboratory cooperates in clarifying customers’ request.
- If the customer wishes to witness the tests, only the Managing Partner permits them,
but confidentiality is maintained.
- The customers are intimated if there are any deviations or delay in performing tests.
7.1.8 Review of request, tender or contract is done with the concurrence of customer and approval
from the Technical In charge. Such records of review are maintained in the respective file for
future reference.

Procedures Review of request, tenders
CUBE-MSP-10 and contract

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SELECTION, VERIFICATION
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AND VALIDATION OF Revision Date : --
METHODS Doc. Page No : 1/3
7.2.1. Selection and verification of method
7.2.1.1 It is the policy of laboratory to adhere to test, measurement and calibration methods / procedure that
are national / internationally accepted and where appropriate for evaluation of the measurement
uncertainty as well as statistical techniques for analysis of data.
7.2.1.2 All methods, procedures and supporting documentation, such as instructions, standard operating
procedures, manuals and reference data relevant to the laboratory activities are made available /
accessible to the testing personnel.
7.2.1.3 All relevant specifications together with latest amendments are available in the laboratory.
Laboratory maintains the updated specifications as reference copy.
7.2.1.4 Laboratory performs tests as per National and international standard methods for which
laboratory is equipped. Wherever methods are not specified by the customer, the organisation
adopts the methods recommended by nationally / internationally approved standards, methods
published by journals, guidelines published by reputed technical organisations, or relevant
scientific texts or as specified by the manufacturer of the equipment or in-house methods which
may be reflected in the report.
7.2.1.5 The laboratory verifies that it can properly perform methods before introducing them by ensuring
that it can achieve the required performance. If the method is revised by the issuing body,
verification is repeated to the extent necessary and records are maintained.
7.2.1.6 The in-house test method development is planned and assigned to qualified personnel equipped
with adequate resources. Effective communication is ensured among all personnel involved. In-
house test methods / procedures are used only after their validation and approval by Technical
Manager in consultation with Quality Manager. Such test methods are documented in detail, a
periodic review will be carried out to confirm that the needs of the customer are fulfilled and
communicated as necessary.
7.2.1.7 Any deviation from the standard test method is documented, technically justified, authorised
and accepted by the customer.

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7.2.2 Validation of methods
7.2.2.1 Cube Associates does not used any nonstandard methods used only as per BIS standards in case
the laboratory will validate non-standard methods, laboratory designed methods, standard
methods used outside the intended scope and amplifications and modifications of standard
methods to confirm that those are fit for use. The validation is extensive as is necessary to meet
the needs of the given application.
The technique used for method validation is one of, or a combination of, the following
a. Calibration or evaluation of bias and precision using reference standard or reference
materials
b. Systematic assessment of the factors influencing the results
c. Testing method robustness through variation of controlled parameters
d. Comparison of results achieved with other validated methods
e. Inter-laboratory comparisons
f. Evaluation of measurement uncertainty of the results based on an understanding of the
theoretical principles of the method and practical experience of the performance of the test
method.
7.2.2.2 When changes are made to a validated method, the influence of such changes will be
determined and if they are found to affect the original validation, a new method validation will
be performed by the laboratory.
7.2.2.3 The range and accuracy of the values obtained from validated methods such as uncertainty of
the results, detection limit, linearity, repeatability, reproducibility and robustness is assessed
and maintained to meet customer needs.

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7.2.2.4 The laboratory documents and retains the following records of validation
a. Validation procedure.
b. Specification of the requirements.
c. Performance characteristics of the method.
d. Result of validation.
Statement of the validity & fitness for intended use of the method.

Procedures CUBE-MSP-11 Selection, verification and
validation of methods

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SAMPLING Doc. Page No : 1/1
7.3.1 Laboratory does carry sampling at customer sites only for Core Cutting . During sampling of
substances, materials or products for testing, the sampling plan and the sampling procedure is
made available at the sampling site. Appropriate statistical methods are used while sampling as
per customers, regulatory and location requirements. The factors that need to be controlled
during the sampling process are also addressed in procedure. It undertakes the analysis only
after the receipt of samples at the laboratory.
7.3.2 The sampling method describes
a. The selection of samples at site/s
b. The sampling plan
c. The preparation and treatment of samples from a substance, material or product to yield
the required item for subsequent testing.
7.3.3 The laboratory retains records of sampling data that forms part of the testing. This record
includes
a. Reference to the sampling method used
b. Date and time of sampling
c. Data to identify and describe the sample
d. Identification of the personnel performing sampling
e. Identification of the equipment used
f. Environmental and transport condition
g. Identification of the sampling location
h. Deviations
Document
Type
Procedures CUBE-MSP-12 Sampling

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HANDLING OF TEST Revision Date : --
ITEMS Doc. Page No : 1/1
7.4.1 It is the policy of laboratory to properly identify each item on receipt, segregate and store depending
on nature of the products to avoid deterioration or damages, ensuring desired environmental
conditions during handling, storage, transfer and test. Laboratory ensures adequate security
arrangement for protecting the condition and integrity of the samples. Samples are received through
either directly through a representative or by courier / post.
7.4.2 The laboratory has the system for unambiguous identification and traceability for identifying
test items. The identification is retained throughout the life of the item in the laboratory. The
system is designed and operated so as to ensure that items are not contaminated physically, not
misinterpreted when referred to in records or other documents.
7.4.3 On receipt, the details given on the sample are compared with that of test request and any
discrepancy is taken up with the customer before commencement of testing. In such cases, testing is
commenced only after receipt of the clarification from the customer. The conditions of test item
including any abnormalities or departures are recorded in the test request, which is subsequently
indicated in test report as disclaimer.
7.4.4 Laboratory takes proper care for safe & appropriate storage of samples received. The detailed
procedure for safe storage of items before testing and handling in the test sections are available.

Procedures CUBE-MSP-05 Facility and environmental
condition
CUBE-MSP-13 Handling of test item

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TECHNICAL RECORDS Doc. Page No : 1/1
7.5.1 The laboratory has established procedure for identification, collection, indexing, access, filing,
storage, maintenance and disposal of quality and technical records. Quality records include internal
audit report, management reviews and corrective and preventive actions. All records relating to the
operation of Management System are legible, stored in safe and secured manner enabling easy
retrieval whenever required. All records are stored and retained for a specific period. However, old
and current records related to staff, calibration, equipment purchase and maintenance are stored as
long as the personnel and equipment are in service. Technical records are included date and identity
of personnel responsible for each laboratory activity and for checking the results.
7.5.2 The laboratory ensures that amendments to technical records are traceable to their previous
versions or to original observations. Both the original and amended data and files are retained,
including the data of alteration, and indication of the altered aspects and the personnel
responsible for the alterations.

Procedures CUBE-MSP-14 Data control
CUBE-MSP-15 Document control
CUBE-MSP-16 Control of records

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EVALUATION OF
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UNCERTAINTY Doc. Page No : 1/1
7.6.1 Laboratory has identified the contributions to measurement uncertainty. When evaluating
measurement uncertainty, all contributions that are of significance, including those arising from
sampling are taken into account using appropriate methods of analysis.
7.6.2 The laboratory does not perform calibration at its premises.
7.6.3 Where the test method precludes rigorous evaluation of measurement uncertainty, an estimation
is made based on an understanding of the theoretical principles or practical experience of the
performance of the method.

Procedures CUBE-MSP-17 Measurement uncertainty

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ENSURING THE VALIDITY Revision Date : 03.05.2021
OF RESULTS Doc. Page No : 1/2
7.7.1 The laboratory has a procedure for monitoring the validity of results. The resulting data will be
recorded in such a way that trends are detectable and, where practicable, statistical techniques
will be applied to review the results. This monitoring will be planned, reviewed and will
include the following: -
a. Use of alternative instrumentation that has been calibrated to provide traceable results
b. Functional checks of measuring and testing equipments
c. Use of check or working standards with control charts
d. Intermediate checks on measuring equipments
e. Replicate tests using the same or different methods
f. Retesting of retained items
g. Correlation of results for different characteristic of an item
h. Review of reported results
i. Inter- laboratory comparison
j. Testing of blind sample
7.7.2 The laboratory will monitor its performance by comparison with results of other laboratories.
This monitoring is a planned activity and is reviewed and will include, either or both of the
following
a. Participation in proficiency testing
b. Participating / conducting Inter-laboratory comparison

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OF RESULTS Doc. Page No : 2/2
7.7.3 Data from monitoring activities are analyzed, used to control and, improve the laboratory’s
activities. If the results of the analysis of data from monitoring activities are found to be outside
predefined criteria, appropriate actions are taken to prevent incorrect results being reported.

CUBE-MSP-18 Quality control
Procedures CUBE-MSP-19 Nonconforming works

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REPORTING OF RESULTS Doc. Page No : 1/4
7.8.1 General
7.8.1.1 The results are reviewed and authorized by the authorized signatory prior to release
7.8.1.2 It is the policy of laboratory to present the test results in the test reports accurately, clearly,
unambiguously and objectively. Reporting of the test result includes all the information agreed
with customer necessary for the easy interpretation of test results and all information required
for the methods used. All issued reports are retained as technical records.
7.8.1.3 If the customer requests, the results will be reported in a simplified way. The information not
reported to the customer related to the particular samples are readily available for reference.
7.8.2 Common requirements for reports (testing or sampling)
7.8.2.1 Each test report will include title, name and address of laboratory, Site Location, On site
Sample collection details , reference number, unique sample code number, page number and its
continuation, name and address of the customer, test method used, condition of the test item,
date of receipt of the test item, date of sampling, date of test performance, date of issue of
report, reference to the sampling plan and sampling method, Sample taken by details, units of
measurements, deviations, identification of results of external providers, signature of person
authorising the test report, statements about the results relate only to the test item tested /
sampled and the report shall not be reproduced except in full without approval of the authorized
signatory.
7.8.2.2 The laboratory takes responsibility for all the information provided in the report, except when
information is provided by the customer. Data provided by a customer is clearly identified. In
addition, a disclaimer will be put on the report when the information is supplied by the customer
and can affect the validity of results.
7.8.3 Specific requirement for test reports

7.8.3.1 The test reports issued by CUBE , are as per the approved format. The reports contain all
information such as prescribed specification limits with test results for easy interpretation.

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a. If any deviations from, additions to or exclusion from the test method and information on
specific test conditions such as environmental conditions will be included in the test report.
b. If relevant, a statement of conformity with requirement or specification is provided.
c. Wherever applicable, measurement uncertainty is provided in the same unit as that of the
measurand or in a term relative to the measurand,
- It is relevant to the validity or application of the test results
- Customer’s instruction so required, or
- The measurement uncertainty affects conformity to a specification limit
d. Opinion, recommendation and interpretations are given wherever necessary. Opinions and
interpretations are documented and clearly marked in the test report.
e. Any additional information which may be required by the test methods / customer /
authorities / group of customers will be included, if required.
7.8.3.2 When the sampling (Core Sampling) is done based on the customer requirements, all the
information is provided in the report, except when information is provided by the customer.
Data provided by a customer related to sampling are clearly identified. In addition, a
disclaimer is put on the report when the information is supplied by the customer and can affect
the validity of results. Where the laboratory has not been responsible for the sampling stage
(e.g. the sample has been provided by the customer), the test report clearly states that the
results relates to the sample tested only.
.
7.8.4 Specific requirement for calibration certificates
This clause is not applicable since the laboratory is performing only testing and no calibration
services.
7.8.5 Reporting sampling – specific requirements
In addition to the requirements listed in 7.8.2, reports shall contain the following;
a) the date of sampling

b) unique identification of the term or material; sampled

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c) the location of sampling, including any diagrams, sketches or photographs
d) a reference to the sampling plan and sampling method
e) details of any environmental conditions during sampling that affect the interpretation of the
results

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f) information required to evaluate measurement uncertainty for equipment testing or calibration
7.8.6 Reporting statements of conformity
7.8.6.1 When a statement of conformity to a specification or standard is provided, Cube Associates
document the decision rule employed, taking into account the level of risk (such as false accept
and false reject and statistical assumptions) associated with the decision rule employed and
apply the decision rule. In such case Technical Manager Review the risk and the results of
uncertainty of measurement is also considered in making the decision rule as well as ensure
that same decision rule which is agreed at contract review stage is applied and such statement
is made. Where the decision rule is prescribed by the customer, regulations or normative
documents, a further consideration of the level of risk is not necessary.
7.8.6.2 The laboratory reports on the statement of conformity, such that the statement clearly identifies
a. To which results the statement of conformity applies
b. Which specifications, standards or parts thereof are meet or not meet
c. The decision rule applied
7.8.7 Reporting opinions and interpretations
7.8.7.1 It is the laboratory practice to give opinions only for the samples in which the Indian standard
specifications / regulatory requirements are available/ companies own internal standards and not to
give any opinions for the samples which do not have any standard specifications / requirements.
7.8.7.2 As the laboratory is performing only testing, opinions and interpretations are marked in test
report as remarks and the opinion is applicable for the submitted sample only.
7.8.7.3 No opinions or interpretation are directly communicated by dialogue to the customer.


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7.8.8 Amendments to reports

7.8.8.1 When an issued report needs to be changed, amended, or re-issued, any changes of information will
be clearly identified and the reasons for change included in the reports.
7.8.8.2 All possible care is taken to avoid situations that necessitate revision or amendment to reports.
When necessitated by circumstances, amendment / revision to report is issued in the form of a
further document which includes the statement “Supplement to Test Report” to meet all the
requirements of ISO/ IEC 17025:2017.
7.8.8.3 If necessary, new reports are issued which is uniquely identified with a reference to the original.

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COMPLAINTS Doc. Page No : 1/1
7.9.1 Laboratory has a documented process to receive, evaluate and make decision on complaints.
7.9.2 A descriptive handling process for complaints are available to any interested party on request.
Upon receipt of a complaint, the laboratory conforms whether the complaint relates to the
laboratory activities that is responsible for and, if so, shall deal with it. The laboratory takes
responsibility for all decisions at all level of the handling process for complaints.
7.9.3 The process for handling complaints include the following elements and methods
a. Description of the process for receiving, validating, investigating the complaint, and
deciding what actions are to be taken in response to it.
b. Tracking and recording complaints, including actions undertaken to resolve them.
c. Ensuring that appropriate action is taken.
7.9.4 The laboratory gathers and verifies all necessary information to validate the complaint.
7.9.5 The laboratory will acknowledge the receipt of the complaint, and provide complainant with
progress report and the outcome, wherever possible.
7.9.6 The outcomes to be communicated to the complainant will be reviewed and approved by the
Managing Partner.
7.9.7 When possible the laboratory will give formal notice of the end of the complaint handling to the
complainant.

Procedures CUBE-MSP-20 Complaints

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NONCONFORMING WORK Doc. Page No : 1/2
7.10.1 The laboratory has procedure that will be implemented when any aspect of its laboratory
activities or results of the work do not confirm to its own procedures or the agreed requirements
of the customer.
The procedure ensures that
a. The responsibilities and authorities for the management of non-conforming work are
defined
b. Actions are based upon the risk level established
c. An evaluation is made of the significance of the non-conforming work, including an impact
analysis on previous results.
d. A decision is taken on the acceptability of the non-conforming work
e. The customer is notified and work is recalled, if necessary
f. The responsibility for authorising the resumption of work is defined.
In the event of detection of non-conformance work, the following actions are initiated:
(a) Technical Manager or Quality Manager is authorised to suspend / resume the work.
(b) An evaluation of the significance of the non-conforming work is carried out.
(c) Corrective actions and decision about the acceptability of the non-conforming work to be
taken immediately
(d) Reports already released to the customers or any other associated laboratories are recalled
(e) Technical Manager or Quality Manager is responsible for resumption of work based on
recommendations and implementation of the corrective actions taken.
7.10.2 Records are maintained for non-conforming work and actions.

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NONCONFORMING WORK Doc. Page No : 2/2
7.10.3 Whenever the evaluation indicates that the nonconforming work could recur or when there is doubt
about the compliance of the laboratory’s operations with its own policies and procedures, the corrective
actions are promptly taken.

Procedures CUBE-MSP-19 Nonconforming works

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CONTROL OF DATA AND
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INFORMATION Revision Date : --
MANAGEMENT Doc. Page No : 1/1
7.11.1 The laboratory personnel have access to the data and information needed to perform their
activities.
7.11.2 The functional validation of laboratory information management system used for the collection,
processing, recording, reporting, storage or retrieval of data is done. Including the proper
functioning of interfaces within the laboratory information management system. Whenever
there are any changes, including software configuration or modification to commercial off-the-
shelf software, they will be authorised, documented and validated before put in place.
7.11.3 The laboratory information management system is
a. Protected from unauthorised access
b. Safeguarded against tampering and loss
c. Operated in an environment that complies with provider or laboratory specification or, in
the case of non-computerised systems, provides conditions which safeguard the accuracy of
manual recording and transcription
d. Maintained in a manner that ensures the integrity of the data and information
e. Include recording system failures and the appropriate immediate corrective action
7.11.4 No any off-site or external providers is managed for the laboratory information management
system.
7.11.5 Instructions, manuals and reference data relevant to the management information system are
made readily available to the personnel.
7.11.6 Calculations and data transfers are checked in an appropriate and systematic manner.
8 ASSOCIATED DOCUMENTS

Procedures CUBE-MSP-14 Data control
CUBE-MSP-15 Document control

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MANAGEMENT SYSTEM Revision Date : 03.05.2021
REQUIREMENTS - GENERAL Doc. Page No : 1/1
8.1 Options
8.1.1 General
A documented quality management system has been established, implemented and maintained
for all laboratory activities. The policies, system, operational procedures and test protocols have
been documented to ensure the quality /consistency of test results. The documents are
communicated, understood, available and implemented by all appropriate personnel. The
laboratory is implemented a management system in accordance with option A.
8.1.2 Option A
As a minimum, the management system of the Cube Associates Laboratory addresses the following:
— Management system documentation (see 8.2);
— control of management system documents (see 8.3);
— control of records (see 8.4);
— Actions to address risks and opportunities (see 8.5);
— Improvement (see 8.6);
— Corrective actions (see 8.7);
— Internal audits (see 8.8);
— Management reviews (see 8.9).

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DOCUMENTATION Doc. Page No : 1/1
8.2.1 Laboratory management has established and maintains documents, policies and objectives for
fulfillment of the purpose of ISO/IEC 17025. It also ensures that the policies and objectives are
acknowledged and implemented at all levels.
8.2.2 The policies and objectives address the competence, impartiality and consistent operations of
the laboratory.
8.2.3 The laboratory is committed to the development and implementation of the management system
and to continually improve its effectiveness.
8.2.4 All documents, processes, system records are included in, referenced from, or linked to the
management system.
8.2.5 All personnel involved in laboratory activities have access to the parts of the management system
documentation and related information that are applicable to their responsibilities.

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CONTROL OF MANAGEMENT Revision Date : --
SYSTEM DOCUMENTS Doc. Page No : 1/1
8.3.1 The laboratory holds control over all the internal and external documents that are related to the
laboratory activities.
8.3.2 The laboratory ensures;
a. Documents are approved for adequacy prior to issue by authorised personnel.
b. Documents are periodically reviewed, and updated as necessary
c. Changes and the current revision status of documents are identified
d. Relevant versions of applicable documents are available at all points of use and, where
necessary their distribution is controlled.
e. Documents are uniquely identified
f. The unintended use of obsolete documents is prevented, and suitable identification is
applied to them, if they are retained for any purpose

Procedures CUBE-MSP-14 Document control
CUBE-MSP-16 Control of records

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CONTROL OF RECORDS Doc. Page No : 1/1
8.4.1 It is the policy of laboratory to establish and retain legible records to demonstrate fulfillment of
the requirements of ISO/IEC 17025.
8.4.2 The laboratory implements the controls needed for the identification, storage, protection, back-up,
archives, retrieval, retention time, and disposal of records. The laboratory retains records for a
period of consistent with its contractual obligations. Access to these records are consistent with the
confidentiality commitment, and records are readily available.

Procedures CUBE-MSP-16 Control of records

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ACTIONS TO ADDRESS RISKS Revision Date : --
AND OPPORTUNITIES Doc. Page No : 1/1
8.5.1 The laboratory considers the risks and opportunities associated with its laboratory activities in
order to
a. Assures that the management system achieves its intended results
b. Enhances the opportunities to achieve the purpose and objective.
c. Prevents, reduces, undesired impacts and potential failures.
d. Achieves improvement.
8.5.2 The laboratory plans
a. Actions to address risks and opportunities
b. How to
- Integrate and implement actions into management system
- Evaluates the effectiveness
8.5.3 Actions taken to address risks and opportunities are proportional to the potential impact on the
validity of result.

Procedures CUBE-MSP-01 Risk assessment
CUBE-MSP-21 Improvement
CUBE-MSP-22 Corrective action

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IMPROVEMENTS Doc. Page No : 1/1
8.6.1 It is the policy of laboratory to sustain and continually improve its management system through
the use of its own laid down policies and procedures.
8.6.2 The laboratory seeks feedback from its customers and analysis it for improvement of
management system, laboratory activities and customer service.

Procedures CUBE-MSP-21 Improvement

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CORRECTIVE ACTIONS Doc. Page No : 1/1
8.7.1 When a non-conformity occurs, the laboratory will
a. Take actions to control and correct it, addressing the consequences
b. Evaluate the need for action to eliminate the causes, so that it does not recur or occur
elsewhere by
- Reviewing and analyzing the non-conformity
- Determining the cause
- Determining if similar non-conformity exists, or could occur
c. Implement the action needed
d. Review the effectiveness of corrective action taken
e. Update risks and opportunities determined during planning, as necessary
f. Make changes to the management system, if necessary
8.7.2 It is ensured that the corrective actions taken are appropriate to address the effects of non-
conformity encountered.
8.7.3 The laboratory retains records and evidence of
a. Nature of non-conformities, causes and actions taken
b. Results of corrective actions

Procedures CUBE-MSP-22 Corrective action

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INTERNAL AUDITS Doc. Page No : 1/1
8.8.1 It is the policy of laboratory to carry out Internal Quality Audit at planned intervals, to verify its
activities in accordance with its management system, including the laboratory activities and
requirement of ISO/IEC 17025 and its effective implementation and maintenance.
8.8.2 The laboratory will
a. Plan, establish, implement and maintain an audit program including frequency, methods,
responsibilities, planning requirements and reporting, taking into consideration the
importance of the activities concerned, changes affecting the laboratory, and the results of
previous audit. It is ensured that all the clauses of ISO/IEC 17025: 2017 are covered at least
once during the year. The audit is conducted by trained internal auditors who are
independent of the activities.
b. Define the audit criteria and scope for audit
c. Ensure that the results of audits are reported to the top management
d. Implement appropriate correction and corrective actions as per the time frame without
undue delay
e. Retain records for implementation of the audit programme and the audit results

Procedures CUBE-MSP-23 Internal audit

Page 53 of 67
Issue Date : 10.10.2020
Revision No : 00
Revision Date : --
MANAGEMENT REVIEWS Doc. Page No : 1/2
8.9.1 The laboratory management reviews its management system at planned intervals, in order to ensure
continual suitability, adequacy and effectiveness, including the stated policies and objectives as per
the requirements of ISO/IEC 17025: 2017. Management review will be conducted at least once in a
year covering all the agenda points as mentioned below.
8.9.2 The inputs to management review are recorded which include information related to the
following
a. Change in internal and external issues of the laboratory
b. Fulfillment of objectives
c. Suitability of policies and procedures
d. Status of actions from previous management review
e. Outcome of internal audit
f. Corrective actions
g. Assessments by external bodies
h. Changes in volume and type of work
i. Feedback
j. Complaints
k. Effectiveness of implemented improvements
l. Adequacy of resources
m. Results of risk identification
n. Outcome of assuring the validity of results
o. Training
p. Monitoring activities and
q. Any other points related to laboratory management system
8.9.3 The records of outputs from management review containing actions related to the following will
be maintained.
a. The effectiveness of the management system and its processes
b. Improvements of laboratory activities in relation to implementing ISO/IEC 17025:2017.
c. Provision of required resources
d. Any need for change

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Issue Date : 10.10.2020
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Revision Date : --
MANAGEMENT REVIEWS Doc. Page No : 2/2

Procedures CUBE-MSP-24 Management review

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Doc. No. : CUBE /A-I/QM/01
Issue Date : 10.10.2020
Revision No : 00
Revision Date : --
LEGAL IDENTITY Doc. Page No : 1/1

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Doc. No. : CUBE /A-II/QM/01
Issue Date : 10.10.2020
Revision No : 00
Revision Date : --
ORGANISATION CHART Doc. Page No : 1/1
Managing
Partner /Quality
Manager
Technical Manager
Admin and Customer Test engineer Sample Collector (Core)

Support
Lab Attender Lab Attender

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CUBE
Doc. No. :
/A-III/QM/01
Issue Date : 10.10.2020
Revision No : 00
Revision Date : --
LAB LAY OUT Doc. Page No : 1/1

Page 58 of 67
CUBE
Doc. No. :
/A-IV/QM/01
Issue Date : 10.10.2020
DOCUMENTATION HIERARCHY,
Revision No : 01
LIST OF QUALITY SYSTEM Revision Date : 23.06.2021
PROCEDURES, SOP’S AND FORMATS Doc. Page No : 1/7
DOCUMENTATION HIERARCHY
Policy Level Documents Such as Quality

Manual, Quality Policy, and Quality
Level - I
Objectives. Process Performance
Measures, Measurement Systems
Level – II
Quality System Procedures
Level – III
Documents for effective planning, operation and

controls. Such as Drawings, Specifications, Quality
Plan, SOP, WI etc,
Level – IV
Records, Formats, Registers, Templates etc

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CUBE
Doc. No. :
/A-IV/QM/01
Issue Date : 10.10.2020
DOCUMENTATION HIERARCHY LIST
Revision No : 01
OF QUALITY SYSTEM PROCEDURES, Revision Date : 23.06.2021
SOP’S AND FORMATS Doc. Page No : 2/7
Level -II -Management System Procedures
Document No Title
CUBE /MSP/01 Risk Assessment
CUBE /MSP/02 Impartiality and Confidentiality
CUBE /MSP/03 Job Description
CUBE /MSP/04 Training
CUBE /MSP/05 Facilities and environmental condition
CUBE /MSP/06 Equipments
CUBE /MSP/07 Externally provided products and services
CUBE /MSP/08 Metrological traceability
CUBE /MSP/09 Control of Subcontracting of Tests
CUBE /MSP/10 Review of requests, tenders and contracts
CUBE /MSP/11 Selection, verification and validation of methods
CUBE /MSP/12 Sampling
CUBE /MSP/13 Handling of test item
CUBE /MSP/14 Data control
CUBE /MSP/15 Document control
CUBE /MSP/16 Control of records
CUBE /MSP/17 Measurement uncertainty
CUBE /MSP/18 Quality control
CUBE /MSP/19 Nonconforming works
CUBE /MSP/20 Complaints
CUBE /MSP/21 Improvement
CUBE /MSP/22 Corrective action
CUBE /MSP/23 Internal audit
CUBE /MSP/24 Management review

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CUBE
Doc. No. :
/A-IV/QM/01
Issue Date : 10.10.2020
Revision No : 01
Level -III -Standard Operating Procedures
Document No Title
CA/SOP/01 CONSISTENCY OF CEMENT
CA/SOP/02 SETTING TIME OF CEMENT
CA/SOP/03 COMPRESSIVE STRENGTH OF CEMENT
CA/SOP/04 COMPRESSIVE STRENGTH OF CUBE
CA/SOP/05 IMPACT VALUE
CA/SOP/06 SIEVE ANALYSIS (COARSE AGGREGATE)
CA/SOP/07 SIEVE ANALYSIS (FINE AGGREGATE)
CA/SOP/08 CORE COMPRESSIVE STREANGTH
CA/SOP/09 COLLECTION OF SAMPLING

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CUBE
Doc. No. :
/A-IV/QM/01
Issue Date : 10.10.2020
Revision No : 01
Level-IV
1 CA/LQMS/001 Master List of Documents
2 CA/LQMS/002 Master List of External Origin Documents
3 CA/LQMS/003 Master List of Policies
4 CA/LQMS/004 Master List of SOP
5 CA/LQMS/005 Document Change Note
6 CA/LQMS/006 Document Distribution List
7 CA/LQMS/007 Test request form
8 CA/LQMS/008 Quotation
9 CA/LQMS/009 Order /Test request Review Check List
10 CA/LQMS/010 Sample Receipt log
11 CA/LQMS/011 List of Approved Subcontracts for Tests
12 CA/LQMS/012 Supplier Evaluation Form
13 CA/LQMS/013 List of Approved Supplier / External Providers
14 CA/LQMS/014 Purchase order/ Work order
15 CA/LQMS/015 Personnel Protective Equipment Plan
16 CA/LQMS/016 Material Safety Data Sheets
17 CA/LQMS/017 Stock Register
18 CA/LQMS/018 Goods Receipt and Inspection Report
19 CA/LQMS/019 Supplier Performance Rating
CUBE
Doc. No. :
QUALITY MANUAL /A-IV/QM/01

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Issue No. : 01
Issue Date : 10.10.2020
Revision No : 01
20 CA/LQMS/020 List of Reference Material
21 CA/LQMS/021 Customer Satisfaction Survey
22 CA/LQMS/022 Customer Complaint Register
23 CA/LQMS/023 Corrective Action Report
24 CA/LQMS/024 Non-Conformity Report
25 CA/LQMS/025 Risk and Opportunities register
26 CA/LQMS/026 Back up Log
27 CA/LQMS/027 List of Internal Auditors
28 CA/LQMS/028 Audit Calendar
29 CA/LQMS/029 Audit Schedule
30 CA/LQMS/030 Internal Audit Observation Sheet
31 CA/LQMS/031 Internal Audit NC Report
32 CA/LQMS/032 Internal Quality Summary Report
33 CA/LQMS/033 Quality Objectives and Targets Monitoring sheet
34 CA/LQMS/034 MRM Schedule
35 CA/LQMS/035 Minutes of Management Review Meeting
36 CA/LQMS/036 MRM Agenda Check List
37 CA/LQMS/037 List of Employees
38 CA/LQMS/038 Competency Matrix
CUBE
Doc. No. :
QUALITY MANUAL /A-IV/QM/01
Issue No. : 01

Page 63 of 67
Issue Date : 10.10.2020
Revision No : 01
39 CA/LQMS/039 Skill Matrix
40 CA/LQMS/040 Training Calendar
41 CA/LQMS/041 Training Attendance cum Effectiveness Form
42 CA/LQMS/042 Training Feedback Form
43 CA/LQMS/043 Environmental monitoring Log
44 CA/LQMS/044 Master List of Test Methods
45 CA/LQMS/045 Master List of Calibration methods
46 CA/LQMS/046 Uncertainty Measurement Report
47 CA/LQMS/047 Repeatability Log Record
48 CA/LQMS/048 Sample Retention Record
49 CA/LQMS/049 Sample Disposal Record
50 CA/LQMS/050 List of CRM
51 CA/LQMS/051 Internal Calibration Reports
52 CA/LQMS/052 Testing data Log
53 CA/LQMS/053 Mechanical Test Report
54 CA/LQMS/054 Chemical Test Report
55 CA/LQMS/055 List of Equipment’s
56 CA/LQMS/056 Equipment History Card
57 CA/LQMS/057 External Lab Calibration Report
CUBE
Doc. No. :
/A-IV/QM/01
Issue Date : 10.10.2020

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Revision No : 01
LIST OF QUALITY SYSTEM Doc. Page No : 7/7
PROCEDURES, SOP’S AND FORMATS
58 CA/LQMS/058 Sample Identification Tag
59 CA/LQMS/059 Quality Control Plan
60 CA/LQMS/060 ILC/PT Plan
61 CA/LQMS/061 Confidentiality Agreement
62 CA/LQMS/062 Non disclosure Aggrement -External providers
Doc. No. : CUBE /A-V/QM/01

Page 65 of 67
Issue No. : 01
SCOPE AND FIELD OF Revision No : 01
APPLICATION Revision Date : 23.07.2021
Doc. Page No : 1/1
Mechanical Testing - Building Material
Group Of Specific Tests or Types Of Specification, Standard Range Of Testing/ Limit

Products, Tests Performed (Method) Or Technique Of Detection
Materials Or Used
Items Tested
Cement Normal Consistency of IS 4031 (Part 4):1988 20 % to 50 %
(OPC/PPC) Cement RA 2019
Initial Setting Time IS 4031 (Part 5):1988 30 min to 300 min

RA 2019
Final Setting Time IS 4031 (Part 5):1988 100 min to 600 min
RA 2019
Compressive Strength IS 4031 (Part 6) :1988 1 KN to 2000 KN

RA 2019
Coarse Impact value IS 2386 (Part 4): 1963 5 % to 50 %

Aggregates RA 2021
Sieve analysis 1 % to 100 %
IS 2386 (Part 1): 1963
RA2021
Fine
Aggregates Sieve analysis IS 2386 (Part 1): 1963 1 % to 100 %
RA2021
Core Compressive Strength IS 516:1959 (Part-4) 1 KN to 2000 KN

Cutting/Cube RA 2018
Approved By
Quality Manager
Doc. No. : CUBE /A-VI/QM/01

Issue Date : 10.10.2020

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Revision Date : --
Doc. Page No : 1/1
PROCESS FLOW
CUSTOMER (Internal /External)

Request for Testing of their samples
The requirements (tests) of the customer is reviewed and the arrangement of receipt of sample at
lab & explained to the customer
Sample received/collected by
If Required, Test
Verification of the Sample received / collected, Logging/ is sub
Registration, Identification mark allotted to the sample contracted.
When beyond
the accredited
Samples received are taken up for testing
scope reports
Environ. will not have
control Review of the Testing Requirement, Planning the Testing, NABL Logo
Preparation of Samples by the Lab personnel
Equipment
selection
Testing of Samples, Analysis Results by Lab Personnel’s &
Preparation of Draft Reports
Calibration
Consumable Review & Approval of the data /

results/ interpretation by the Technical Non conforming
s
Manager Testing
Final Test reports prepared & placed for Review by Authorized

Preservation of Signatory
the sample for
retesting, QA
Final test report issued / transmitted to Customer
test etc &
Preservation of
tech. records
Complaint

Page 67 of 67

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QUALITY MANUAL

and should not be copied in full or part without permission of undersigned.

Date: 10.10.2020 E.Achutha Rao M.Tech,

G.Rambabu E.Achutha Rao

Doc. No. : CUBE /2.0/QM/01

G.Rambabu E.Achutha Rao

G.Rambabu E.Achutha Rao

SECTION CONTENTS PAGE NO

CUBE /4.1/QM/01 IMPARTIALITY 12

CUBE /4.2/QM/01 CONFIDENTIALITY 1

CUBE /5.0/QM/01 STRUCTURAL REQUIREMENTS 14

CUBE /6.4/QM/01 EQUIPMENT 20

CUBE /6.5/QM/01 METROLOGICAL TRACEABILITY 23

CUBE /6.6/QM/01 EXTERNALLY PRIVIDED PRODUCTS AND SERVICES 24

CUBE /7.3/QM/01 SAMPLING 31

Doc. No. : CUBE /2.0/QM/01

G.Rambabu E.Achutha Rao

CUBE /7.5/QM/01 TECHNICAL RECORDS 33

CUBE /7.10/QM/01 NON-CONFORMING WORK 41

CUBE /7.11/QM/01 CONTROL OF DATA AND INFORMATION MANAGEMENT 43

CUBE /8.1/QM/01 MANAGEMENT SYSTEM REQUIREMENTS – GENERAL 45

CUBE /8.2/QM/01 MANAGEMENT SYSTEM DOCUMENTATION 46

CUBE /8.3/QM/01 CONTROL OF MANAGEMENT SYSTEM DOCUMENTS 47

CUBE /8.4/QM/01 CONTROL OF RECORDS 48

CUBE /8.5/QM/01 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES 49

CUBE /8.6/QM/01 IMPROVEMENTS 50

CUBE /8.7/QM/01 CORRECTIVE ACTIONS 51

CUBE /8.8/QM/01 INTERNAL AUDITS 52

CUBE /8.9/QM/01 MANAGEMENT REVIEWS 53

CUBE /A-I/QM/01 APPENDIX-I - LEGAL IDENTITY 55

CUBE /A.II/QM/01 APPENDIX-II - ORGANISATION CHART 56

CUBE /A-1II/QM/01 APPENDIX- III – LAYOUT 57

CUBE /A-VI/QM/01 APPENDIX-VI- PROCESS FLOW 60

G.Rambabu E.Achutha Rao

CONTROLLED DESIGNATION OF THE HOLDER OF

01 Managing Partner (MP)

02 Quality Manager (QM)

Doc. No. : CUBE /2.0/QM/01

G.Rambabu E.Achutha Rao

Doc. No. : CUBE /2.0/QM/01

G.Rambabu E.Achutha Rao

Doc. Page No : 7/7

Sl.No. ABBREVIATION EXPANSION

8 NABL NATIONAL ACCREDITATION BOARD FOR TESTING AND CALIBRATION

G.Rambabu E.Achutha Rao

G.Rambabu E.Achutha Rao

a) To deliver laboratory services i.e Sampling/Monitoring and Testing as per ISO

9001:2015 and IS/ISO/IEC/17025:2017 in line with customer requirements.

with standard methods / procedures.

c) To implement and maintain Competence, impartiality, confidentiality, integrity &

quality in all our laboratory operations.

d) To ensure all laboratory personnel on familiarisation of the policies, standards and

e) To comply with IS/ISO/IEC/17025:2017 and continually improve the effectiveness of

G.Rambabu E.Achutha Rao

Test Request Form.

2. Customer satisfaction Index = > 90%

G.Rambabu E.Achutha Rao

Document Type Document No. Document Description

G.Rambabu E.Achutha Rao