Section 6.

Project Requirements 209

4 Consumer Indexing
Consumer indexing will be carried out/verified for the incoming population of smart meters for end-to- end
metering at contiguous electrical locations in the selected AMI Project Area only. The responsibility for
consumer indexing for dispersed metering at non-contiguous electrical locations in the selected AMI Project
Area shall lie with the Utility. For this a door-to-door survey shall be required for each meter installed and
tallying it with the consumer related records (physical, electrical and commercial) available with the Utility.
In establishing the linkage of the consumer meter to the electric network, the asset (including the meter)
codification as used by the utility GIS (or as per standards set by the utility) shall be strictly followed. If the
GIS asset database is available, the verified consumer data shall be uploaded into the GIS database by the
Utility for a single point of truth, presentation and secondary evaluation. If GIS is not available, then the
AMISP is required to create a standalone consumer indexing database. This database of electrical indexing
shall have the following broad parameters:
Energy Meter name plate details
Meter clustering if any c
Sealing Status
Installation Date
Start Reading (New Meter) and Last Reading (Old Meter)f
Geo Location
Customer Name
Username
Postal Address / Telephone / Email
Sanctioned Load k
Pole/DT/Feeder Code

Either of the following checks may be done to establish the correctness of the indexing database. The
selection of these methods or any other equivalent method shall be at the sole discretion of the AMISP
vendor.
1. Correlation of DT wise energy loss with load flow studies; or
2. Selective demand trip of DT to identify meters under outage

4.1 Scope of Work for CI

a. Obtaining details of existing consumer indexing available with the utility as a starting
reference point.
b. Capturing of all the mandatory attributes mentioned in the CI format.
c. Updation of consumer details within the geographical boundary covered by the utility
as part of the scope. The details of new/shifted consumers shall be provided by the Utility.
d. Consumer indexing for added/shifted consumers based on the ledger/field survey with
physical verification of the existing consumer database. Modification/correction of consumers
based on electrical system with the help of Utility.
e. Capturing of complete attributes of the consumers; viz, consumer code present in utility
legacy system, consumer name, address, mobile number, asset id of source of power supply,
service type(poles, feeder/pillar box, OH/UG), meter make, meter location, meter serial
number etc.
f. Capturing of GPS co-ordinates (Latitude/Longitude) of consumer premises through the
Mobile Application (developed by Implementing Agency) which must have facility of

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capturing Latitude/Longitude. During the CI, Field Team must click on the location and Mobile
App must automatically take the Latitude/Longitude of the consumer premises.
g. Carrying out QA/QC on the collected consumer data.
h. Submission of data of the consumers in computerized file to the Utility. The file shall
have the facility to edit, update and create data. Further, (2) hard copies of the deliverables, for
approvals/comments by the concerned officer(s), shall also be submitted by the implementation
agency.
i. Getting the CI data verified/validated by the concerned Officers/Authorities. The
implementation agency is expected to obtain approval from Competent Authority. The
implementation agency shall obtain the acceptance/take over certificate by the concerned
Officers/Authorities.
j. Surveyor/Field Team shall walk along with the line and identify the consumers to whom
supply is released from each pole / service pillar and identify the Distribution Transformer
from where each Consumer is fed.
k. For the purpose of data validation and quality check, the sample size would be 10% of
the total consumers under the assignment. The error toleration level shall be 5% of the sample
size.
l. In case of comments by the concerned Officers/Authorities, the same would be
incorporated and resubmitted by the SI. It will be the responsibility of the SI to ensure that
Consumer data collected does not become stale during the course of the execution of the
project.

After meter installation, details of consumer connections, such as consumer identification no., meter
ID, its hardware & software configuration, name plate details, make, type i.e. 1 Phase or 3 Phase
shall be automatically updated in the AMI system. The information would also be updated on the
consumer portal and app for providing information to consumers.

4.2 Consumer Indexing & Meter Installation APP: Consumer Indexing & Meter Installation should be
carried out through a robust CI/MI Application for better tracking and record of field activities.

Consumer Indexing (CI): Site Survey of electrical device and conduct door to door survey to obtain
consumer details by consumer indexing (CI), we can find Division/sub division wise location of the
consumer through which feeder, or transformer, or circuit number and or pole consumer is being
supplied. Mobile App should have functionality of capturing the asset condition, Meter Condition ,
Meter Height , Meter Location (Inside/outside) , Cable Type (un-armoured /armoured) , Consumer
Connection Status ( Active /IDF /TD /PD), Others ( Consumer Denial /Door Locked) and other
required information through automated tool or manual screens, most important Longitude & Latitude
(auto-populated) of location using Google map.

Meter Installation (MI): Smart meter installation on the premises as per order received from
organization. Meter installation is the process where Implementing Agency needs to install smart

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meter physically on the consumer premises based on the order finalized. There may be different
scenarios i.e. New Service connection, old meter change, smart meter to smart meter change, Net
meter, IDF, Load Enhancement etc. The provision to capture the details against each case asmentioned
above to be provided in the application for paperless activity and the consumer/ old meter
information/new information data should be seamlessly updated to the AMI/Utility System.

Inventory Management: Inventory Management is to have readily availability of stock. All inventory
of Meters devices and its accessories are maintained in warehouse and system will providethe actual
inventory status of all devices. This system would be real-time or offline integrated with meter
installation system or other system. Selection of Meter or Asset from Inventory for installation,meter
or device will be automatically deduct the balance of asset from the inventory. In case of Smart Meter
to Smart Meter replacement, inventory will be added as defective and as well as deducted from the
inventory management with meter status (in case of faulty) with a maker and checker concept.
AMI Implementing Agency shall maintain the inventory of all the meters in designated warehouse,
maintenance and security including full responsibility for protection from theft and fire. Meter
Inventory Management and Warehousing to be maintained by AMI Implementing Partner on real-
time basis.

Mobile application for Consumer Information, Meter Installation & Meter Advising (MC)
During consumer indexing and meter installation implementation agency will use android/iOS based
mobile application. Consequently, following are the major scope of work for installation in the field.
Consumer Indexing team (for capturing information)
Documentation and Approval of prescribed format for Consumer indexing & Smart Meter
installation and sealing information.
Resource deployment and Responsibility allocation
Quality and Safety Assurance during field work

5 Consumer Engagement
5.1 AMISP shall develop a consumer engagement plan for smooth implementation of AMI system. The

headquarter, division and sub-division level as well as communication and media plan for the same.
The plan should include educating consumers about the pre-paid recharge mechanism, benefits of
pre-paid meters, potential usage of Smart Meters data for consumers, etc;

5.2 Utility shall provide necessary inputs for developing a comprehensive consumer engagement plan;

5.3 The Utility shall implement consumer engagement plan with support of AMISP. This would include
running media campaign to raise awareness and counter myths around smart metering prior to
installation, etc.

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