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    Competencies-for-Q4 Contact Center Services Grade 12

    Uploaded by

    Victor Moraca Sinangote

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Competencies-for-Q4 Contact Center Services Grade 12

    Uploaded by

    Victor Moraca Sinangote
    12 views3 pages

    Copyright

    © © All Rights Reserved

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    XLSX, PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    12 views3 pages

    Competencies-for-Q4 Contact Center Services Grade 12

    Uploaded by

    Victor Moraca Sinangote

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    TLE/TVL QUARTER 4 SELF-LEARNING MODULE COMPETENCIES

    Specialization: CONTACT CENTER SERVICES NC II (GRADE 12)

    Week 1 Respond and address to customers complaints promptly with empathy

    Writer IREN RELAVO LABARIA


    School STA.LUCIA NHS District ASTURIAS NORTH
    Contact No. 9069534258 Email [email protected]

    Week 2 Implement appropriate referral or hands-off procedures as required

    Writer GLADYS ALLEGO PEÑAS


    School STA.LUCIA NHS District ASTURIAS NORTH
    Contact No. 9271584759 Email [email protected]

    Week 3 Ensure customer satisfaction by making a return call

    Writer GLADYS ALLEGO PEÑAS


    School STA.LUCIA NHS District ASTURIAS NORTH
    Contact No. 9271584759 Email [email protected]

    Discuss action/s necessary to resolve complaint/s and confirm with the


    Week 4
    customer

    Writer IREN RELAVO LABARIA


    School STA.LUCIA NHS District ASTURIAS NORTH
    Contact No. 9069534258 Email [email protected]

    Week 5 Initiate a follow-up action to ensure that agreements with customers are
    implemented

    Writer GLADYS ALLEGO PEÑAS


    School STA.LUCIA NHS District ASTURIAS NORTH
    Contact No. 9271584759 Email [email protected]

    Document actions and resolutions agreed upon with the customer in


    Week 6
    accordance with company procedures

    Writer LAARNE JAYME MAAMBONG


    School STA. RITA NHS District ASTURIAS NORTH
    Contact No. 9971639272 Email [email protected]

    LAARNE JAYME MAAMBONG


    Team Leader

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